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Okay. Okay. Hang on. Let me just pull out your account. Hello, Luke? Yes. Thank you for waiting. May I know those website that you cannot access, or is it the Steve's Streaming? Okay. I see. Hang on. Hello, Luke? Yeah. So regarding the GEO IP location, so our back end team advises that this is now resolved, but there are still some customer who was unable still to access some of the website. So we're still currently investigating why some website may still be blocked or experiencing access issues. So our team will be reaching out to the relevant providers today to request that the IP address be unblocked where necessary. We will continue coordinating with them. And as of the moment, we still do not have the estimated time of restoration for this issue. Apologize. Yeah. And regarding your account, the your billing, once this is all resolved, we'll coordinate it to the accounts department to give you, like, a compensation or a refund or a discount for the days that you have you're facing the issue. Okay. Thank you, Luke, sir, again for this. 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Good afternoon. This is Maureen from Airtel tech support. How can I assist you today? Mhmm.\n\nIs this regarding the IP location? Okay. May I know your name, please, for me to check your account? Okay. Okay.\n\nHang on. Let me just pull out your account. Hello, Luke? Yes. Thank you for waiting.\n\nMay I know those website that you cannot access, or is it the Steve's Streaming? Okay. I see. Hang on. Hello, Luke?\n\nYeah. So regarding the GEO IP location, so our back end team advises that this is now resolved, but there are still some customer who was unable still to access some of the website. So we're still currently investigating why some website may still be blocked or experiencing access issues. So our team will be reaching out to the relevant providers today to request that the IP address be unblocked where necessary. We will continue coordinating with them.\n\nAnd as of the moment, we still do not have the estimated time of restoration for this issue. Apologize. Yeah. And regarding your account, the your billing, once this is all resolved, we'll coordinate it to the accounts department to give you, like, a compensation or a refund or a discount for the days that you have you're facing the issue. Okay.\n\nThank you, Luke, sir, again for this. Goodbye.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.92,"end":2.3999999,"sentiment":"neutral","sentiment_score":0.11660189926624298},{"text":"Good afternoon.","start":2.3999999,"end":3.1399999,"sentiment":"neutral","sentiment_score":0.27148987352848053},{"text":"This is Maureen from Airtel tech support.","start":3.28,"end":6.02,"sentiment":"neutral","sentiment_score":0.27459938398429323},{"text":"How can I assist you today?","start":6.16,"end":7.7,"sentiment":"neutral","sentiment_score":0.3036923259496689},{"text":"Mhmm.","start":19.134998,"end":19.634998,"sentiment":"neutral","sentiment_score":-0.05726103484630585}],"sentiment":"neutral","sentiment_score":0.2556864855920567,"num_words":17,"start":1.92,"end":19.634998},{"sentences":[{"text":"Is this regarding the IP 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I rang earlier about fixing my router. Well, it wasn't working. I had to put a PPOE and all something like that. But then I said that's work, which is good, but I'm still having the same issue where it's coming up United States. So it's affecting my work. Yeah. Yeah. My name is Lee Clarkson. Hello. Yes. So it's Outlook for work, but it is it is for streaming as well. Hello? Yes. Okay. Needs to hurry up because you you cost me money, and I don't like it. Okay. No worries. Okay. Thanks. 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I rang earlier about fixing my router. Well, it wasn't working. I had to put a PPOE and all something like that. But then I said that's work, which is good, but I'm still having the same issue where it's coming up United States.\n\nSo it's affecting my work. Yeah. Yeah. My name is Lee Clarkson. Hello.\n\nYes. So it's Outlook for work, but it is it is for streaming as well. Hello? Yes. Okay.\n\nNeeds to hurry up because you you cost me money, and I don't like it. Okay. No worries. Okay. Thanks.\n\nBye.","paragraphs":[{"sentences":[{"text":"Hi.","start":8.4,"end":8.559999,"sentiment":"neutral","sentiment_score":-0.0007239021360874176},{"text":"I rang earlier about fixing my router.","start":8.559999,"end":13.955,"sentiment":"neutral","sentiment_score":-0.055290945140378814},{"text":"Well, it wasn't working.","start":15.215,"end":16.095,"sentiment":"neutral","sentiment_score":-0.21249253302812576},{"text":"I had to put a PPOE and all something like that.","start":16.095,"end":18.675,"sentiment":"neutral","sentiment_score":-0.1580724214965647},{"text":"But then I said that's work, which is good, but I'm still having the same issue where it's coming up United States.","start":20.814999,"end":26.34,"sentiment":"neutral","sentiment_score":-0.14662081409584393}],"sentiment":"neutral","sentiment_score":-0.13782633770671154,"num_words":45,"start":8.4,"end":26.34},{"sentences":[{"text":"So it's affecting my work.","start":27.460001,"end":28.84,"sentiment":"neutral","sentiment_score":-0.2025908648967743},{"text":"Yeah.","start":33.46,"end":33.96,"sentiment":"neutral","sentiment_score":-0.0157507061958313},{"text":"Yeah.","start":40.18,"end":40.58,"sentiment":"neutral","sentiment_score":0.01644807681441307},{"text":"My name is Lee Clarkson.","start":40.58,"end":41.559998,"sentiment":"neutral","sentiment_score":0.01711338758468628},{"text":"Hello.","start":86.259995,"end":86.659996,"sentiment":"neutral","sentiment_score":0.02233288623392582}],"sentiment":"neutral","sentiment_score":-0.06956593305445634,"num_words":13,"start":27.460001,"end":86.659996},{"sentences":[{"text":"Yes.","start":86.659996,"end":87.159996,"sentiment":"neutral","sentiment_score":0.04427989572286606},{"text":"So it's Outlook for work, but it is it is for streaming as well.","start":98.115005,"end":101.895004,"sentiment":"neutral","sentiment_score":0.001898277284843581},{"text":"Hello?","start":124.305,"end":124.705,"sentiment":"neutral","sentiment_score":0.008427230641245842},{"text":"Yes.","start":124.705,"end":125.205,"sentiment":"neutral","sentiment_score":0.01919034868478775},{"text":"Okay.","start":168.76,"end":169.26,"sentiment":"neutral","sentiment_score":-0.2238769233226776}],"sentiment":"neutral","sentiment_score":-0.006966864793664879,"num_words":18,"start":86.659996,"end":169.26},{"sentences":[{"text":"Needs to hurry up because you you cost me money, and I don't like it.","start":169.68501,"end":173.30501,"sentiment":"negative","sentiment_score":-0.6004337668418884},{"text":"Okay.","start":191.22,"end":191.70001,"sentiment":"neutral","sentiment_score":0.05511884391307831},{"text":"No worries.","start":191.70001,"end":192.38687,"sentiment":"neutral","sentiment_score":0.08197350427508354},{"text":"Okay.","start":194.94687,"end":195.44687,"sentiment":"neutral","sentiment_score":0.1804148256778717},{"text":"Thanks.","start":195.98688,"end":196.46687,"sentiment":"neutral","sentiment_score":0.28427761793136597}],"sentiment":"negative","sentiment_score":-0.41613741032779217,"num_words":20,"start":169.68501,"end":196.46687},{"sentences":[{"text":"Bye.","start":196.46687,"end":196.96687,"sentiment":"neutral","sentiment_score":0.1993222683668137}],"sentiment":"neutral","sentiment_score":0.1993222683668137,"num_words":1,"start":196.46687,"end":196.96687}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hello. Good afternoon. This is Maureen from Airtel tech support. How can I assist you today?\n\nChannel 1: Hi. I rang earlier about fixing my router. Well, it wasn't working. I had to put a PPOE and all something like that.\n\nChannel 0: Mhmm.\n\nChannel 1: But then I said that's work, which is good, but I'm still having the same issue where it's coming up United States. So it's affecting my work.\n\nChannel 0: Is this regarding the IP location?\n\nChannel 1: Yeah.\n\nChannel 0: Okay. May I know your name, please, for me to check your account?\n\nChannel 1: Yeah. My name is Lee Clarkson.\n\nChannel 0: Okay. Okay. Hang on. Let me just pull out your account. Hello, Luke?\n\nChannel 1: Hello. Yes.\n\nChannel 0: Yes. Thank you for waiting. May I know those website that you cannot access, or is it the Steve's Streaming?\n\nChannel 1: So it's Outlook for work, but it is it is for streaming as well.\n\nChannel 0: Okay. I see. Hang on. Hello, Luke?\n\nChannel 1: Hello? Yes.\n\nChannel 0: Yeah. So regarding the GEO IP location, so our back end team advises that this is now resolved, but there are still some customer who was unable still to access some of the website. So we're still currently investigating why some website may still be blocked or experiencing access issues. So our team will be reaching out to the relevant providers today to request that the IP address be unblocked where necessary. We will continue coordinating with them.\n\nAnd as of the moment, we still do not have the estimated time of restoration for this issue.\n\nChannel 1: Okay.\n\nChannel 0: Apologize.\n\nChannel 1: Needs to hurry up because you you cost me money, and I don't like it.\n\nChannel 0: Yeah. And regarding your account, the your billing, once this is all resolved, we'll coordinate it to the accounts department to give you, like, a compensation or a refund or a discount for the days that you have you're facing the issue.\n\nChannel 1: Okay. No worries.\n\nChannel 0: Okay. Thank you, Luke, sir, again\n\nChannel 1: Okay.\n\nChannel 0: for this.\n\nChannel 1: Thanks. Bye.\n\nChannel 0: Goodbye.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.92,"end":2.3999999,"sentiment":"neutral","sentiment_score":0.11660189926624298},{"text":"Good afternoon.","start":2.3999999,"end":3.1399999,"sentiment":"neutral","sentiment_score":0.27148987352848053},{"text":"This is Maureen from Airtel tech support.","start":3.28,"end":6.02,"sentiment":"neutral","sentiment_score":0.27459938398429323},{"text":"How can I assist you today?","start":6.16,"end":7.7,"sentiment":"neutral","sentiment_score":0.3036923259496689}],"sentiment":"neutral","sentiment_score":0.2752457056194544,"channel":0,"num_words":16,"start":1.92,"end":7.7},{"sentences":[{"text":"Hi.","start":8.4,"end":8.559999,"sentiment":"neutral","sentiment_score":-0.0007239021360874176},{"text":"I rang earlier about fixing my router.","start":8.559999,"end":13.955,"sentiment":"neutral","sentiment_score":-0.055290945140378814},{"text":"Well, it wasn't working.","start":15.215,"end":16.095,"sentiment":"neutral","sentiment_score":-0.21249253302812576},{"text":"I had to put a PPOE and all something like that.","start":16.095,"end":18.675,"sentiment":"neutral","sentiment_score":-0.1580724214965647}],"sentiment":"neutral","sentiment_score":-0.12941422985623713,"channel":1,"num_words":23,"start":8.4,"end":18.675},{"sentences":[{"text":"Mhmm.","start":19.134998,"end":19.634998,"sentiment":"neutral","sentiment_score":-0.05726103484630585}],"sentiment":"neutral","sentiment_score":-0.05726103484630585,"channel":0,"num_words":1,"start":19.134998,"end":19.634998},{"sentences":[{"text":"But then I said that's work, which is good, but I'm still having the same issue where it's coming up United States.","start":20.814999,"end":26.34,"sentiment":"neutral","sentiment_score":-0.14662081409584393},{"text":"So it's affecting my work.","start":27.460001,"end":28.84,"sentiment":"neutral","sentiment_score":-0.2025908648967743}],"sentiment":"neutral","sentiment_score":-0.15698563831823845,"channel":1,"num_words":27,"start":20.814999,"end":28.84},{"sentences":[{"text":"Is this regarding the IP location?","start":30.53,"end":32.71,"sentiment":"neutral","sentiment_score":-0.06005566008388996}],"sentiment":"neutral","sentiment_score":-0.06005566008388996,"channel":0,"num_words":6,"start":30.53,"end":32.71},{"sentences":[{"text":"Yeah.","start":33.46,"end":33.96,"sentiment":"neutral","sentiment_score":-0.0157507061958313}],"sentiment":"neutral","sentiment_score":-0.0157507061958313,"channel":1,"num_words":1,"start":33.46,"end":33.96},{"sentences":[{"text":"Okay.","start":36.13,"end":36.63,"sentiment":"neutral","sentiment_score":-0.0033319732174277306},{"text":"May I know your name, please, for me to check your account?","start":37.41,"end":39.989998,"sentiment":"neutral","sentiment_score":0.028136772724489372}],"sentiment":"neutral","sentiment_score":0.025716099959726516,"channel":0,"num_words":13,"start":36.13,"end":39.989998},{"sentences":[{"text":"Yeah.","start":40.18,"end":40.58,"sentiment":"neutral","sentiment_score":0.01644807681441307},{"text":"My name is Lee Clarkson.","start":40.58,"end":41.559998,"sentiment":"neutral","sentiment_score":0.01711338758468628}],"sentiment":"neutral","sentiment_score":0.01700250245630741,"channel":1,"num_words":6,"start":40.18,"end":41.559998},{"sentences":[{"text":"Okay.","start":42.655003,"end":42.975002,"sentiment":"neutral","sentiment_score":0.023561738431453705},{"text":"Okay.","start":42.975002,"end":43.295002,"sentiment":"neutral","sentiment_score":0.020897142589092255},{"text":"Hang on.","start":43.295002,"end":43.615,"sentiment":"neutral","sentiment_score":0.019930209033191204},{"text":"Let me just pull out your account.","start":43.615,"end":46.755,"sentiment":"neutral","sentiment_score":0.028446052223443985},{"text":"Hello, Luke?","start":85.2,"end":86.1,"sentiment":"neutral","sentiment_score":0.02468379493802786}],"sentiment":"neutral","sentiment_score":0.025600711886699382,"channel":0,"num_words":13,"start":42.655003,"end":86.1},{"sentences":[{"text":"Hello.","start":86.259995,"end":86.659996,"sentiment":"neutral","sentiment_score":0.02233288623392582},{"text":"Yes.","start":86.659996,"end":87.159996,"sentiment":"neutral","sentiment_score":0.04427989572286606}],"sentiment":"neutral","sentiment_score":0.03330639097839594,"channel":1,"num_words":2,"start":86.259995,"end":87.159996},{"sentences":[{"text":"Yes.","start":87.439995,"end":87.939995,"sentiment":"neutral","sentiment_score":0.07010214775800705},{"text":"Thank you for waiting.","start":88.079994,"end":89.14,"sentiment":"neutral","sentiment_score":0.2147866077721119},{"text":"May I know those website that you cannot access, or is it the Steve's Streaming?","start":89.6,"end":95.685005,"sentiment":"neutral","sentiment_score":0.0025510762507716814}],"sentiment":"neutral","sentiment_score":0.04837573613040149,"channel":0,"num_words":20,"start":87.439995,"end":95.685005},{"sentences":[{"text":"So it's Outlook for work, but it is it is for streaming as well.","start":98.115005,"end":101.895004,"sentiment":"neutral","sentiment_score":0.001898277284843581}],"sentiment":"neutral","sentiment_score":0.001898277284843581,"channel":1,"num_words":14,"start":98.115005,"end":101.895004},{"sentences":[{"text":"Okay.","start":104.305,"end":104.545,"sentiment":"neutral","sentiment_score":0.001832392066717148},{"text":"I see.","start":104.545,"end":105.205,"sentiment":"neutral","sentiment_score":-0.0011929613538086414},{"text":"Hang on.","start":106.52,"end":110.7,"sentiment":"neutral","sentiment_score":-0.0006469003856182098},{"text":"Hello, Luke?","start":123.155,"end":124.135,"sentiment":"neutral","sentiment_score":0.00922126229852438}],"sentiment":"neutral","sentiment_score":0.002370741883558886,"channel":0,"num_words":7,"start":104.305,"end":124.135},{"sentences":[{"text":"Hello?","start":124.305,"end":124.705,"sentiment":"neutral","sentiment_score":0.008427230641245842},{"text":"Yes.","start":124.705,"end":125.205,"sentiment":"neutral","sentiment_score":0.01919034868478775}],"sentiment":"neutral","sentiment_score":0.013808789663016796,"channel":1,"num_words":2,"start":124.305,"end":125.205},{"sentences":[{"text":"Yeah.","start":125.715,"end":126.035,"sentiment":"neutral","sentiment_score":0.0016898605972528458},{"text":"So regarding the GEO IP location, so our back end team advises that this is now resolved, but there are still some customer who was unable still to access some of the website.","start":126.035,"end":142.4,"sentiment":"neutral","sentiment_score":-0.07123233739173773},{"text":"So we're still currently investigating why some website may still be blocked or experiencing access issues.","start":143.18,"end":150.95999,"sentiment":"neutral","sentiment_score":-0.15461807372048497},{"text":"So our team will be reaching out to the relevant providers today to request that the IP address be unblocked where necessary.","start":151.60501,"end":158.74501,"sentiment":"neutral","sentiment_score":-0.023329102010889488},{"text":"We will continue coordinating with them.","start":159.685,"end":161.685,"sentiment":"neutral","sentiment_score":-0.053252105290691056}],"sentiment":"neutral","sentiment_score":-0.07250794011335342,"channel":0,"num_words":78,"start":125.715,"end":161.685},{"sentences":[{"text":"And as of the moment, we still do not have the estimated time of restoration for this issue.","start":161.685,"end":167.64,"sentiment":"neutral","sentiment_score":-0.18352770474221972}],"sentiment":"neutral","sentiment_score":-0.18352770474221972,"channel":0,"num_words":18,"start":161.685,"end":167.64},{"sentences":[{"text":"Okay.","start":168.76,"end":169.26,"sentiment":"neutral","sentiment_score":-0.2238769233226776}],"sentiment":"neutral","sentiment_score":-0.2238769233226776,"channel":1,"num_words":1,"start":168.76,"end":169.26},{"sentences":[{"text":"Apologize.","start":169.62001,"end":170.12001,"sentiment":"negative","sentiment_score":-0.3451768457889557}],"sentiment":"negative","sentiment_score":-0.3451768457889557,"channel":0,"num_words":1,"start":169.62001,"end":170.12001},{"sentences":[{"text":"Needs to hurry up because you you cost me money, and I don't like it.","start":169.68501,"end":173.30501,"sentiment":"negative","sentiment_score":-0.6004337668418884}],"sentiment":"negative","sentiment_score":-0.6004337668418884,"channel":1,"num_words":15,"start":169.68501,"end":173.30501},{"sentences":[{"text":"Yeah.","start":174.18001,"end":174.58,"sentiment":"neutral","sentiment_score":-0.09965404123067856},{"text":"And regarding your account, the your billing, once this is all resolved, we'll coordinate it to the accounts department to give you, like, a compensation or a refund or a discount for the days that you have you're facing the issue.","start":174.58,"end":190.875,"sentiment":"neutral","sentiment_score":0.010247612780914074}],"sentiment":"neutral","sentiment_score":0.007630906733019012,"channel":0,"num_words":42,"start":174.18001,"end":190.875},{"sentences":[{"text":"Okay.","start":191.22,"end":191.70001,"sentiment":"neutral","sentiment_score":0.05511884391307831},{"text":"No worries.","start":191.70001,"end":192.38687,"sentiment":"neutral","sentiment_score":0.08197350427508354}],"sentiment":"neutral","sentiment_score":0.0730219508210818,"channel":1,"num_words":3,"start":191.22,"end":192.38687},{"sentences":[{"text":"Okay.","start":193.28694,"end":193.68694,"sentiment":"neutral","sentiment_score":0.11884242296218872},{"text":"Thank you, Luke, sir, again","start":193.68694,"end":195.04694,"sentiment":"neutral","sentiment_score":0.23507636785507202}],"sentiment":"neutral","sentiment_score":0.21570404370625815,"channel":0,"num_words":6,"start":193.28694,"end":195.04694},{"sentences":[{"text":"Okay.","start":194.94687,"end":195.44687,"sentiment":"neutral","sentiment_score":0.1804148256778717}],"sentiment":"neutral","sentiment_score":0.1804148256778717,"channel":1,"num_words":1,"start":194.94687,"end":195.44687},{"sentences":[{"text":"for this.","start":195.04694,"end":195.86694,"sentiment":"neutral","sentiment_score":0.21808968484401703}],"sentiment":"neutral","sentiment_score":0.21808968484401703,"channel":0,"num_words":2,"start":195.04694,"end":195.86694},{"sentences":[{"text":"Thanks.","start":195.98688,"end":196.46687,"sentiment":"neutral","sentiment_score":0.28427761793136597},{"text":"Bye.","start":196.46687,"end":196.96687,"sentiment":"neutral","sentiment_score":0.1993222683668137}],"sentiment":"neutral","sentiment_score":0.2417999431490898,"channel":1,"num_words":2,"start":195.98688,"end":196.96687},{"sentences":[{"text":"Goodbye.","start":197.44693,"end":197.94693,"sentiment":"neutral","sentiment_score":0.12819324433803558}],"sentiment":"neutral","sentiment_score":0.12819324433803558,"channel":0,"num_words":1,"start":197.44693,"end":197.94693}]},"summary":{"result":"success","short":"The customer, Luke, called Airtel tech support about a router issue that was affecting his work. The representative, Maureen, informed him that the issue was resolved but there were still some customers who were unable to access certain websites. The representative said that their back-end team would investigate and that they would coordinate with relevant providers to give Luke a solution."},"intents":{"segments":[{"text":"I rang earlier about fixing my router. Well, it wasn't working. I had to put a PPOE and all something like that.","start_word":17,"end_word":38,"intents":[{"intent":"Report router issue","confidence_score":0.020876551}]},{"text":"May I know your name, please, for me to check your account? Yeah.","start_word":75,"end_word":87,"intents":[{"intent":"Check account details","confidence_score":0.00484285}]},{"text":"So regarding the GEO IP location, so our back end team advises that this is now resolved, but there are still some customer who was unable still to access some of the website. So we're still currently investigating why some website may still be blocked or experiencing access issues. So our team will be reaching out to the relevant providers today to request that the IP address be unblocked where necessary.","start_word":152,"end_word":222,"intents":[{"intent":"Provide IP address solution","confidence_score":0.0000058234154}]},{"text":"And regarding your account, the your billing, once this is all resolved, we'll coordinate it to the accounts department to give you, like, a compensation or a refund or a discount for the days that you have you're facing the issue. Okay.","start_word":265,"end_word":306,"intents":[{"intent":"Coordinate billing","confidence_score":0.10870385}]}]},"sentiments":{"segments":[{"text":"Hello. Good afternoon. This is Maureen from Airtel tech support. How can I assist you today? Hi. I rang earlier about fixing my router. Well, it wasn't working. I had to put a PPOE and all something like that. Mhmm. But then I said that's work, which is good, but I'm still having the same issue where it's coming up United States. So it's affecting my work. Is this regarding the IP location? Yeah. Okay. May I know your name, please, for me to check your account? Yeah. My name is Lee Clarkson. Okay. Okay. Hang on. Let me just pull out your account. Hello, Luke? Hello. Yes. Yes. Thank you for waiting. May I know those website that you cannot access, or is it the Steve's Streaming? So it's Outlook for work, but it is it is for streaming as well. Okay. I see. Hang on. Hello, Luke? Hello? Yes. Yeah. So regarding the GEO IP location, so our back end team advises that this is now resolved, but there are still some customer who was unable still to access some of the website. So we're still currently investigating why some website may still be blocked or experiencing access issues. So our team will be reaching out to the relevant providers today to request that the IP address be unblocked where necessary. We will continue coordinating with them. And as of the moment, we still do not have the estimated time of restoration for this issue. Okay.","start_word":0,"end_word":247,"sentiment":"neutral","sentiment_score":-0.04057598114013672},{"text":"Apologize. Needs to hurry up because you you cost me money, and I don't like it.","start_word":248,"end_word":263,"sentiment":"negative","sentiment_score":-0.5490154027938843},{"text":"Yeah. And regarding your account, the your billing, once this is all resolved, we'll coordinate it to the accounts department to give you, like, a compensation or a refund or a discount for the days that you have you're facing the issue. Okay. No worries. Okay. Thank you, Luke, sir, again Okay. for this. Thanks. Bye. Goodbye.","start_word":264,"end_word":320,"sentiment":"neutral","sentiment_score":0.06975339353084564}],"average":{"sentiment":"neutral","sentiment_score":-0.04664805538168956}}}}