{"metadata":{"transaction_key":"deprecated","request_id":"019f3e8f-ddb2-7e42-b2db-c7117d79d4ad","sha256":"a64afe3d1eed08732d433a1cc93618fd57bdb4935d4e6044ebda319a2b160a00","created":"2026-07-07T21:50:44.666Z","duration":6.9119377,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":37,"output_tokens":37},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":37,"output_tokens":11}},"results":{"channels":[{"alternatives":[{"transcript":"","confidence":0.0,"words":[],"paragraphs":{"transcript":"\n","paragraphs":[]}}]},{"alternatives":[{"transcript":"Hi. You've reached Adam at Adam's Advice Computer Tech. Unfortunately, I can't take your call at the moment. But if you'd like to leave","confidence":0.99316406,"words":[{"word":"hi","start":0.88,"end":1.12,"confidence":0.9926758,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.04653599113225937},{"word":"you've","start":1.12,"end":1.4399999,"confidence":0.99902344,"punctuated_word":"You've","sentiment":"neutral","sentiment_score":0.05414952337741852},{"word":"reached","start":1.4399999,"end":1.76,"confidence":1.0,"punctuated_word":"reached","sentiment":"neutral","sentiment_score":0.04053843766450882},{"word":"adam","start":1.76,"end":2.0,"confidence":1.0,"punctuated_word":"Adam","sentiment":"neutral","sentiment_score":0.06917839497327805},{"word":"at","start":2.0,"end":2.24,"confidence":0.99316406,"punctuated_word":"at","sentiment":"neutral","sentiment_score":0.06906212866306305},{"word":"adam's","start":2.24,"end":2.56,"confidence":0.8935547,"punctuated_word":"Adam's","sentiment":"neutral","sentiment_score":0.10661103576421738},{"word":"advice","start":2.56,"end":2.96,"confidence":0.52685547,"punctuated_word":"Advice","sentiment":"neutral","sentiment_score":0.09745807200670242},{"word":"computer","start":2.96,"end":3.36,"confidence":0.7626953,"punctuated_word":"Computer","sentiment":"neutral","sentiment_score":0.10455699265003204},{"word":"tech","start":3.36,"end":3.76,"confidence":0.8479004,"punctuated_word":"Tech.","sentiment":"neutral","sentiment_score":0.06558574736118317},{"word":"unfortunately","start":3.76,"end":4.26,"confidence":0.9904785,"punctuated_word":"Unfortunately,","sentiment":"negative","sentiment_score":-0.6251168847084045},{"word":"i","start":4.3199997,"end":4.48,"confidence":1.0,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.6919410824775696},{"word":"can't","start":4.48,"end":4.64,"confidence":0.9995117,"punctuated_word":"can't","sentiment":"negative","sentiment_score":-0.598209798336029},{"word":"take","start":4.64,"end":4.7999997,"confidence":1.0,"punctuated_word":"take","sentiment":"negative","sentiment_score":-0.703339159488678},{"word":"your","start":4.7999997,"end":5.04,"confidence":0.98828125,"punctuated_word":"your","sentiment":"negative","sentiment_score":-0.727498471736908},{"word":"call","start":5.04,"end":5.2799997,"confidence":1.0,"punctuated_word":"call","sentiment":"negative","sentiment_score":-0.6843066215515137},{"word":"at","start":5.2799997,"end":5.3599997,"confidence":1.0,"punctuated_word":"at","sentiment":"negative","sentiment_score":-0.595422089099884},{"word":"the","start":5.3599997,"end":5.52,"confidence":1.0,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.6504667401313782},{"word":"moment","start":5.52,"end":5.92,"confidence":0.7619629,"punctuated_word":"moment.","sentiment":"negative","sentiment_score":-0.6391745805740356},{"word":"but","start":5.92,"end":6.08,"confidence":0.99609375,"punctuated_word":"But","sentiment":"neutral","sentiment_score":-0.15493211150169373},{"word":"if","start":6.08,"end":6.16,"confidence":0.99609375,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.03445516899228096},{"word":"you'd","start":6.16,"end":6.3999996,"confidence":0.98950195,"punctuated_word":"you'd","sentiment":"neutral","sentiment_score":-0.02804466150701046},{"word":"like","start":6.3999996,"end":6.56,"confidence":0.9716797,"punctuated_word":"like","sentiment":"neutral","sentiment_score":-0.022845547646284103},{"word":"to","start":6.56,"end":6.72,"confidence":0.58984375,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.05865821987390518},{"word":"leave","start":6.72,"end":6.9119377,"confidence":0.6479492,"punctuated_word":"leave","sentiment":"neutral","sentiment_score":-0.07480937987565994}],"paragraphs":{"transcript":"\nHi. You've reached Adam at Adam's Advice Computer Tech. Unfortunately, I can't take your call at the moment. But if you'd like to leave","paragraphs":[{"sentences":[{"text":"Hi.","start":0.88,"end":1.12,"sentiment":"neutral","sentiment_score":0.04653599113225937},{"text":"You've reached Adam at Adam's Advice Computer Tech.","start":1.12,"end":3.76,"sentiment":"neutral","sentiment_score":0.07589254155755043},{"text":"Unfortunately, I can't take your call at the moment.","start":3.76,"end":5.92,"sentiment":"negative","sentiment_score":-0.6572750475671556},{"text":"But if you'd like to leave","start":5.92,"end":6.9119377,"sentiment":"neutral","sentiment_score":-0.06229084823280573}],"sentiment":"neutral","sentiment_score":-0.23481434141285717,"num_words":24,"start":0.88,"end":6.9119377}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hi. You've reached Adam at Adam's Advice Computer Tech. Unfortunately, I can't take your call at the moment. But if you'd like to leave","paragraphs":[{"sentences":[{"text":"Hi.","start":0.88,"end":1.12,"sentiment":"neutral","sentiment_score":0.04653599113225937},{"text":"You've reached Adam at Adam's Advice Computer Tech.","start":1.12,"end":3.76,"sentiment":"neutral","sentiment_score":0.07589254155755043},{"text":"Unfortunately, I can't take your call at the moment.","start":3.76,"end":5.92,"sentiment":"negative","sentiment_score":-0.6572750475671556},{"text":"But if you'd like to leave","start":5.92,"end":6.9119377,"sentiment":"neutral","sentiment_score":-0.06229084823280573}],"sentiment":"neutral","sentiment_score":-0.23481434141285717,"channel":1,"num_words":24,"start":0.88,"end":6.9119377}]},"summary":{"result":"success","short":"Hi. You've reached Adam at Adam's Advice Computer Tech. Unfortunately, I can't take your call at the moment. But if you'd like to leave"},"intents":{"segments":[{"text":"Unfortunately, I can't take your call at the moment.","start_word":9,"end_word":17,"intents":[{"intent":"Confirm identity","confidence_score":0.0006425397},{"intent":"Provide clarification","confidence_score":0.00006014184},{"intent":"Leave message","confidence_score":0.1403853}]}]},"sentiments":{"segments":[{"text":"Hi. You've reached Adam at Adam's Advice Computer Tech.","start_word":0,"end_word":8,"sentiment":"neutral","sentiment_score":0.07248794287443161},{"text":"Unfortunately, I can't take your call at the moment.","start_word":9,"end_word":17,"sentiment":"negative","sentiment_score":-0.6443220376968384},{"text":"But if you'd like to leave","start_word":18,"end_word":23,"sentiment":"neutral","sentiment_score":-0.05871265009045601}],"average":{"sentiment":"neutral","sentiment_score":-0.2112778715185217}}}}