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It happens. It's what it is. For some for some reason, myself and my I have my my engagements and marriages just don't seem to work out. For some reason, I think I'm too focused on work, to be, to be honest. But, yeah, I do apologize for not calling you at twelve. I was waiting for I was I was waiting for Madison to get back in touch with me regarding the claims forms for the IP claim. We've already submitted it. I've already spoken to, already spoke to Maddie who's spoken to the insurer today, this morning. Usually, it takes about twenty four to forty eight hours for the claims forms to be sent out to us so that we can pass it on to you, or they'll come directly to you. However, that is 24 to 48 hours within working hours, so two work business days. We should be expecting the claim forms as of tomorrow or Wednesday. I would assume tomorrow. That's what they advised, apparently. I'm still waiting for them to get back in touch. They said they'll get back in touch at 11:30, but I'm still waiting for a call. So trying to escalate it, but, yeah, we will have the claim forms to you by by the latest Wednesday morning. Yep. And from there, we'll give you a callback, and we'll walk you through the steps. K. Awesome. Do you have any questions for me? Yep. Yep. We have already like I said, we've already and thank you for getting that through to us so promptly. We got everything on Friday, and like I said, we've submitted it. So I've I've confirmed that the claims forms are being prepared, and it's now just a waiting game until we receive it. As you but I can assure you the second we get them, I'll give you a call straight away. Alright? Amazing. Thank you. See you. Bye. Bye. 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Financial. How are you? I am alright. I'm racing around, moving things around.\n\nI'm I'm in the middle of yeah. It's a a little bit of a personal matter, but, hey. Look. It happens. It's what it is.\n\nFor some for some reason, myself and my I have my my engagements and marriages just don't seem to work out. For some reason, I think I'm too focused on work, to be, to be honest. But, yeah, I do apologize for not calling you at twelve. I was waiting for I was I was waiting for Madison to get back in touch with me regarding the claims forms for the IP claim. We've already submitted it.\n\nI've already spoken to, already spoke to Maddie who's spoken to the insurer today, this morning. Usually, it takes about twenty four to forty eight hours for the claims forms to be sent out to us so that we can pass it on to you, or they'll come directly to you. However, that is 24 to 48 hours within working hours, so two work business days. 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Bye.","paragraphs":[{"sentences":[{"text":"Ian May, Chevy Zeller.","start":3.76,"end":5.06,"sentiment":"neutral","sentiment_score":0.038899099919945},{"text":"Financial.","start":5.44,"end":5.94,"sentiment":"neutral","sentiment_score":0.052202269434928894},{"text":"How are you?","start":6.08,"end":6.8999996,"sentiment":"neutral","sentiment_score":0.16803686817487082},{"text":"I am alright.","start":10.24,"end":11.36,"sentiment":"neutral","sentiment_score":0.05757844199736913},{"text":"I'm racing around, moving things around.","start":11.36,"end":13.54,"sentiment":"neutral","sentiment_score":-0.010204288798073927}],"sentiment":"neutral","sentiment_score":0.048436403931940306,"num_words":17,"start":3.76,"end":13.54},{"sentences":[{"text":"I'm I'm in the middle of yeah.","start":14.0,"end":15.86,"sentiment":"neutral","sentiment_score":-0.009781026414462499},{"text":"It's a a little bit of a personal matter, but, 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Yanya? I'm good. Thank you, Sivi. How about you? Right.\n\nOkay. Right. Right. No problem, man. No problem at all.\n\nYeah. Okay. Right. Okay. Thank you.\n\nSounds good. Okay. Excellent. Thank you. No.\n\nJust wanted to see everything was okay. Like, we we did sign those forms and I think yeah. Just checking with you that you have what you need. Okay. Cool.\n\nNice. Okay, magic. Thanks, Debbie. Thank you. Bye.\n\nAlright. Bye. 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Financial. How are you?\n\nChannel 1: I'm good. Thank you, Sivi. How about you?\n\nChannel 0: I am alright. I'm racing around, moving things around. I'm I'm in the middle\n\nChannel 1: Right.\n\nChannel 0: of yeah. It's a a little bit of a personal matter, but, hey. Look. It happens. It's what it\n\nChannel 1: Okay.\n\nChannel 0: is. For\n\nChannel 1: Right.\n\nChannel 0: some for some reason, myself and my I have my my engagements and marriages just don't seem to work out. For some reason, I think I'm too focused on work, to be, to be honest. But, yeah, I do apologize for not calling you at twelve.\n\nChannel 1: Right.\n\nChannel 0: I was\n\nChannel 1: No\n\nChannel 0: waiting\n\nChannel 1: problem,\n\nChannel 0: for\n\nChannel 1: man. No problem at all.\n\nChannel 0: I was\n\nChannel 1: Yeah.\n\nChannel 0: I was waiting for Madison to get back in touch with me regarding the claims forms for the IP claim. We've already submitted it. I've already spoken to, already spoke to Maddie who's spoken to the insurer today, this morning. Usually, it takes about twenty four to forty eight hours for the claims forms to be sent out to us so that we can pass it on to you, or they'll come directly to you. However, that is 24 to 48 hours within working hours, so two work business days.\n\nChannel 1: Okay. Right.\n\nChannel 0: We should be expecting the claim forms as of tomorrow or Wednesday. I would assume tomorrow. That's what they advised, apparently. I'm still waiting for them to get back in touch. They said they'll get back in touch at 11:30, but I'm still waiting for a call.\n\nSo trying to escalate it, but, yeah, we will have the claim forms to you by by the latest Wednesday morning.\n\nChannel 1: Okay. Thank you.\n\nChannel 0: Yep. And from there, we'll give you a callback, and we'll walk you through the steps.\n\nChannel 1: Sounds good. Okay. Excellent. Thank you.\n\nChannel 0: K. Awesome. Do you have any questions for me?\n\nChannel 1: No. Just wanted to see everything was okay. Like, we we did sign those forms and I think yeah. Just checking with you that you have what you need.\n\nChannel 0: Yep. Yep. We have already like I said, we've already and thank you for getting that through to us so promptly. We got everything on Friday, and like I said, we've submitted it. So I've I've confirmed that the claims forms are being prepared, and it's now just a waiting game until we receive it.\n\nChannel 1: Okay. Cool. Nice.\n\nChannel 0: As you but I can assure you the second we get them, I'll give you a call straight away. Alright?\n\nChannel 1: Okay, magic. Thanks, Debbie.\n\nChannel 0: Amazing. Thank you. See you. Bye.\n\nChannel 1: Thank you. Bye. Alright. Bye. Bye.\n\nChannel 0: Bye. Bye.","paragraphs":[{"sentences":[{"text":"Hello, Yanya?","start":1.8399999,"end":2.82,"sentiment":"neutral","sentiment_score":0.05157590098679066}],"sentiment":"neutral","sentiment_score":0.05157590098679066,"channel":1,"num_words":2,"start":1.8399999,"end":2.82},{"sentences":[{"text":"Ian May, Chevy Zeller.","start":3.76,"end":5.06,"sentiment":"neutral","sentiment_score":0.038899099919945},{"text":"Financial.","start":5.44,"end":5.94,"sentiment":"neutral","sentiment_score":0.052202269434928894},{"text":"How are you?","start":6.08,"end":6.8999996,"sentiment":"neutral","sentiment_score":0.16803686817487082}],"sentiment":"neutral","sentiment_score":0.08898865920491517,"channel":0,"num_words":8,"start":3.76,"end":6.8999996},{"sentences":[{"text":"I'm good.","start":7.2799997,"end":7.7599998,"sentiment":"positive","sentiment_score":0.6144086122512817},{"text":"Thank you, Sivi.","start":7.7599998,"end":8.559999,"sentiment":"positive","sentiment_score":0.6772829492886862},{"text":"How about 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customer, Ian May, calls the agent, Sivi, to discuss claims for an IP claim. He apologizes for missing a call earlier and explains that he is waiting for a response from his insurer. He assures Sivi that he will receive claims forms by Wednesday and will follow up with her."},"intents":{"segments":[{"text":"I'm good. Thank you, Sivi. How about you?","start_word":10,"end_word":17,"intents":[{"intent":"Appreciate help","confidence_score":0.00038376258}]},{"text":"Just wanted to see everything was okay. Like, we we did sign those forms and I think yeah. Just checking with you that you have what you need. Yep.","start_word":312,"end_word":340,"intents":[{"intent":"Check claim status","confidence_score":0.0072638015}]},{"text":"We have already like I said, we've already and thank you for getting that through to us so promptly. We got everything on Friday, and like I said, we've submitted it. So I've I've confirmed that the claims forms are being prepared, and it's now just a waiting game until we receive it. Okay.","start_word":342,"end_word":395,"intents":[{"intent":"Confirm claim form readiness","confidence_score":0.0030438968}]},{"text":"As you but I can assure you the second we get them, I'll give you a call straight away. Alright? Okay, magic. Thanks, Debbie. Amazing. Thank you. See you. Bye. Thank you.","start_word":398,"end_word":429,"intents":[{"intent":"End call","confidence_score":0.24158826}]}]},"sentiments":{"segments":[{"text":"Hello, Yanya? Ian May, Chevy Zeller. Financial. How are you?","start_word":0,"end_word":9,"sentiment":"neutral","sentiment_score":0.07213431596755981},{"text":"I'm good. Thank you, Sivi. How about you?","start_word":10,"end_word":17,"sentiment":"positive","sentiment_score":0.5601181983947754},{"text":"I am alright. I'm racing around, moving things around. I'm I'm in the middle Right. of yeah. It's a a little bit of a personal matter, but, hey. Look. It happens. It's what it Okay. is. For Right. some for some reason, myself and my I have my my engagements and marriages just don't seem to work out. For some reason, I think I'm too focused on work, to be, to be honest. But, yeah, I do apologize for not calling you at twelve. Right. I was No waiting problem, for man. No problem at all. I was Yeah. I was waiting for Madison to get back in touch with me regarding the claims forms for the IP claim. We've already submitted it. I've already spoken to, already spoke to Maddie who's spoken to the insurer today, this morning. Usually, it takes about twenty four to forty eight hours for the claims forms to be sent out to us so that we can pass it on to you, or they'll come directly to you. However, that is 24 to 48 hours within working hours, so two work business days. Okay. Right. We should be expecting the claim forms as of tomorrow or Wednesday. I would assume tomorrow. That's what they advised, apparently. I'm still waiting for them to get back in touch. 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