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Hello. Good day. Am I speaking with mister Shen Nguyen? Hi.\n\nGood day, mister Nguyen. This is Sam Torres, and I'm calling on behalf of OnePath Direct. How are you today? Oh, OnePath. It's p a t h.\n\nOnePath Direct. Alright? I'm sorry. Oh, it's o n e p a t h, one pet direct. Alright?\n\nYes. So it's actually a quick call, mister Nguyen, and we're just reaching out to individuals today as part of a national statistical report on market trends for 2026. So your insights are valuable to us, and I hope you can help me with this. Alright. I'll try to call them back then.\n\nBye.","paragraphs":[{"sentences":[{"text":"Yes.","start":5.2799997,"end":5.52,"sentiment":"neutral","sentiment_score":0.08774223923683167},{"text":"Hello.","start":5.52,"end":6.02,"sentiment":"neutral","sentiment_score":0.15233254432678223},{"text":"Good day.","start":6.08,"end":6.48,"sentiment":"positive","sentiment_score":0.3861505836248398},{"text":"Am I speaking with mister Shen Nguyen?","start":6.48,"end":8.5,"sentiment":"neutral","sentiment_score":0.08938108384609222},{"text":"Hi.","start":11.04,"end":11.28,"sentiment":"neutral","sentiment_score":0.26277896761894226}],"sentiment":"neutral","sentiment_score":0.1584018754462401,"num_words":12,"start":5.2799997,"end":11.28},{"sentences":[{"text":"Good day, mister Nguyen.","start":11.28,"end":12.4,"sentiment":"positive","sentiment_score":0.400749996304512},{"text":"This is Sam Torres, and I'm calling on behalf of OnePath Direct.","start":12.4,"end":17.064999,"sentiment":"neutral","sentiment_score":0.2844155629475911},{"text":"How are you today?","start":17.525,"end":18.585,"sentiment":"neutral","sentiment_score":0.3047121688723564},{"text":"Oh, OnePath.","start":22.324999,"end":23.145,"sentiment":"neutral","sentiment_score":-0.0035447186091914773},{"text":"It's p a t h.","start":23.365,"end":25.224998,"sentiment":"neutral","sentiment_score":0.007409756723791361}],"sentiment":"neutral","sentiment_score":0.2320294356473756,"num_words":27,"start":11.28,"end":25.224998},{"sentences":[{"text":"OnePath Direct.","start":25.285,"end":26.904999,"sentiment":"neutral","sentiment_score":0.013973257038742302},{"text":"Alright?","start":29.51,"end":30.01,"sentiment":"neutral","sentiment_score":0.014281011186540129},{"text":"I'm sorry.","start":34.39,"end":35.13,"sentiment":"neutral","sentiment_score":-0.07480465620756149},{"text":"Oh, it's o n e p a t h, one pet direct.","start":35.51,"end":41.37,"sentiment":"neutral","sentiment_score":-0.02408487598101298},{"text":"Alright?","start":43.425003,"end":43.925003,"sentiment":"neutral","sentiment_score":0.010106448084115982}],"sentiment":"neutral","sentiment_score":-0.021460769491063222,"num_words":18,"start":25.285,"end":43.925003},{"sentences":[{"text":"Yes.","start":45.185,"end":45.665,"sentiment":"neutral","sentiment_score":0.11892074346542358},{"text":"So it's actually a quick call, mister Nguyen, and we're just reaching out to individuals today as part of a national statistical report on market trends for 2026.","start":45.665,"end":56.58,"sentiment":"neutral","sentiment_score":0.27970439408506664},{"text":"So your insights are valuable to us, and I hope you can help me with this.","start":57.06,"end":61.08,"sentiment":"positive","sentiment_score":0.5998925119638443},{"text":"Alright.","start":67.700005,"end":68.200005,"sentiment":"neutral","sentiment_score":0.007473783101886511},{"text":"I'll try to call them back then.","start":68.340004,"end":70.12,"sentiment":"neutral","sentiment_score":0.024989251047372818}],"sentiment":"positive","sentiment_score":0.3345532549000433,"num_words":53,"start":45.185,"end":70.12},{"sentences":[{"text":"Bye.","start":70.9,"end":71.4,"sentiment":"neutral","sentiment_score":0.028257407248020172}],"sentiment":"neutral","sentiment_score":0.028257407248020172,"num_words":1,"start":70.9,"end":71.4}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hello. Speaking.\n\nChannel 1: Yes. Hello. Good day. Am I speaking with mister Shen Nguyen?\n\nChannel 0: Yes. Hi.\n\nChannel 1: Hi. Good day, mister Nguyen. This is Sam Torres, and I'm calling on behalf of OnePath Direct. How are you today?\n\nChannel 0: From where? Sorry. One Bank Direct.\n\nChannel 1: Oh, OnePath. It's p a t h. OnePath Direct. Alright?\n\nChannel 0: Wayfro, originally. Like, what what company is this?\n\nChannel 1: I'm sorry. Oh, it's o n e p a t h, one pet direct.\n\nChannel 0: Okay. What do you\n\nChannel 1: Alright?\n\nChannel 0: guys do?\n\nChannel 1: Yes. So it's actually a quick call, mister Nguyen, and we're just reaching out to individuals today as part of a national statistical report on market trends for 2026. So your insights are valuable to us, and I hope you can help me with this.\n\nChannel 0: I I can't right now because I got kids that I gotta look after at the feet. So but maybe call back another time. Thanks. Okay.\n\nChannel 1: Alright. I'll\n\nChannel 0: Sorry.\n\nChannel 1: try\n\nChannel 0: Thank\n\nChannel 1: to call\n\nChannel 0: you.\n\nChannel 1: them\n\nChannel 0: Bye\n\nChannel 1: back\n\nChannel 0: bye.\n\nChannel 1: then.\n\nChannel 0: Bye bye.\n\nChannel 1: Bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.8399999,"end":2.1599998,"sentiment":"neutral","sentiment_score":0.024907173588871956},{"text":"Speaking.","start":2.1599998,"end":2.6599998,"sentiment":"neutral","sentiment_score":0.02577504515647888}],"sentiment":"neutral","sentiment_score":0.02534110937267542,"channel":0,"num_words":2,"start":1.8399999,"end":2.6599998},{"sentences":[{"text":"Yes.","start":5.2799997,"end":5.52,"sentiment":"neutral","sentiment_score":0.08774223923683167},{"text":"Hello.","start":5.52,"end":6.02,"sentiment":"neutral","sentiment_score":0.15233254432678223},{"text":"Good day.","start":6.08,"end":6.48,"sentiment":"positive","sentiment_score":0.3861505836248398},{"text":"Am I speaking with mister Shen Nguyen?","start":6.48,"end":8.5,"sentiment":"neutral","sentiment_score":0.08938108384609222}],"sentiment":"neutral","sentiment_score":0.14891304888508536,"channel":1,"num_words":11,"start":5.2799997,"end":8.5},{"sentences":[{"text":"Yes.","start":9.28,"end":9.679999,"sentiment":"neutral","sentiment_score":0.06961533427238464},{"text":"Hi.","start":9.679999,"end":10.179999,"sentiment":"neutral","sentiment_score":0.14966465532779694}],"sentiment":"neutral","sentiment_score":0.10963999480009079,"channel":0,"num_words":2,"start":9.28,"end":10.179999},{"sentences":[{"text":"Hi.","start":11.04,"end":11.28,"sentiment":"neutral","sentiment_score":0.26277896761894226},{"text":"Good day, mister Nguyen.","start":11.28,"end":12.4,"sentiment":"positive","sentiment_score":0.400749996304512},{"text":"This is Sam Torres, and I'm calling on behalf of OnePath Direct.","start":12.4,"end":17.064999,"sentiment":"neutral","sentiment_score":0.2844155629475911},{"text":"How are you today?","start":17.525,"end":18.585,"sentiment":"neutral","sentiment_score":0.3047121688723564}],"sentiment":"neutral","sentiment_score":0.30941020874750047,"channel":1,"num_words":21,"start":11.04,"end":18.585},{"sentences":[{"text":"From where?","start":19.265,"end":19.745,"sentiment":"neutral","sentiment_score":0.008699336554855108},{"text":"Sorry.","start":19.745,"end":20.145,"sentiment":"neutral","sentiment_score":-0.04242023453116417},{"text":"One Bank Direct.","start":20.145,"end":21.525002,"sentiment":"neutral","sentiment_score":-0.03630983581145605}],"sentiment":"neutral","sentiment_score":-0.022325178142637014,"channel":0,"num_words":6,"start":19.265,"end":21.525002},{"sentences":[{"text":"Oh, OnePath.","start":22.324999,"end":23.145,"sentiment":"neutral","sentiment_score":-0.0035447186091914773},{"text":"It's p a t h.","start":23.365,"end":25.224998,"sentiment":"neutral","sentiment_score":0.007409756723791361},{"text":"OnePath 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feet.","start":61.24,"end":64.44,"sentiment":"negative","sentiment_score":-0.4087156101184733},{"text":"So but maybe call back another 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Mr. Nguyen explains that he needs to look after children at the feet and is unable to speak at the moment, but may call back at a later time. The representative apologizes and ends the call."},"intents":{"segments":[{"text":"Like, what what company is this? I'm sorry.","start_word":54,"end_word":61,"intents":[{"intent":"Inquire about company name","confidence_score":0.0025001182},{"intent":"Ask about company name","confidence_score":0.11818554},{"intent":"Ask about company's business name","confidence_score":0.00039836016},{"intent":"Ask about company name","confidence_score":0.093902774}]},{"text":"So it's actually a quick call, mister Nguyen, and we're just reaching out to individuals today as part of a national statistical report on market trends for 2026. So your insights are valuable to us, and I hope you can help me with this. I I can't right now because I got kids that I gotta look after at the feet. So but maybe call back another time. Thanks.","start_word":82,"end_word":150,"intents":[{"intent":"Provide customer's insight","confidence_score":0.000022198148},{"intent":"Offer call back","confidence_score":0.034466382}]},{"text":"I I can't right now because I got kids that I gotta look after at the feet. So but maybe call back another time. Thanks.","start_word":126,"end_word":150,"intents":[{"intent":"Apologize for delay","confidence_score":0.02977294}]}]},"sentiments":{"segments":[{"text":"Hello. Speaking. Yes. Hello.","start_word":0,"end_word":3,"sentiment":"neutral","sentiment_score":0.0726892501115799},{"text":"Good day.","start_word":4,"end_word":5,"sentiment":"positive","sentiment_score":0.3708001077175141},{"text":"Am I speaking with mister Shen Nguyen? Yes. Hi. 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