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Hi there. I'm just calling to check that my mother actually activated one of the plans in the international plan. She's from India, and she's visiting Australia. And she activated a plan, but it's not actually activated yet.\n\nReason, she's still not getting any SMS or or repeats or messages on her mobile. Yep. It's an Indian number. It's 919810713652. Well, I think this is a mobile plan service.\n\nIsn't it, though? Okay. Okay. So is there any specific number that you have or not really? Okay.","paragraphs":[{"sentences":[{"text":"Yeah.","start":6.08,"end":6.24,"sentiment":"neutral","sentiment_score":0.04857416823506355},{"text":"Hi there.","start":6.24,"end":6.72,"sentiment":"neutral","sentiment_score":0.015314602293074131},{"text":"I'm just calling to check that my mother actually activated one of the plans in the international plan.","start":6.72,"end":14.345,"sentiment":"neutral","sentiment_score":-0.005026110965344641},{"text":"She's from India, and she's visiting Australia.","start":14.565001,"end":16.745,"sentiment":"neutral","sentiment_score":-0.014023528301290103},{"text":"And she activated a plan, but it's not actually activated yet.","start":17.765,"end":21.785,"sentiment":"neutral","sentiment_score":-0.16050713712518866}],"sentiment":"neutral","sentiment_score":-0.04807717515489994,"num_words":39,"start":6.08,"end":21.785},{"sentences":[{"text":"Reason, she's still not getting any SMS or or repeats or messages on her mobile.","start":22.885,"end":27.945,"sentiment":"negative","sentiment_score":-0.3714250365893046},{"text":"Yep.","start":30.27,"end":30.77,"sentiment":"neutral","sentiment_score":-0.004554471932351589},{"text":"It's an Indian number.","start":31.310001,"end":32.27,"sentiment":"neutral","sentiment_score":-0.007424853276461363},{"text":"It's 919810713652.","start":32.27,"end":39.65,"sentiment":"neutral","sentiment_score":-0.0028420856688171625},{"text":"Well, I think this is a mobile plan service.","start":62.91,"end":64.75,"sentiment":"neutral","sentiment_score":-0.1195500824186537}],"sentiment":"neutral","sentiment_score":-0.21571820474139625,"num_words":31,"start":22.885,"end":64.75},{"sentences":[{"text":"Isn't it, though?","start":64.75,"end":65.729996,"sentiment":"neutral","sentiment_score":-0.10004657010237376},{"text":"Okay.","start":73.405,"end":73.905,"sentiment":"neutral","sentiment_score":-0.13665416836738586},{"text":"Okay.","start":79.565,"end":80.065,"sentiment":"neutral","sentiment_score":-0.056216977536678314},{"text":"So is there any specific number that you have or not really?","start":80.525,"end":83.905,"sentiment":"neutral","sentiment_score":-0.07274118593583505},{"text":"Okay.","start":86.93087,"end":87.43087,"sentiment":"neutral","sentiment_score":-0.14152228832244873}],"sentiment":"neutral","sentiment_score":-0.08374596532020304,"num_words":18,"start":64.75,"end":87.43087}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hi. Good afternoon. Thank you for calling your Total account. How may I help you today?\n\nChannel 1: Yeah. Hi there. I'm just calling to check that my mother actually activated one of the plans in the international plan. She's from India, and she's visiting Australia. And she activated a plan, but it's not actually activated yet.\n\nReason, she's still not getting any SMS or or repeats or messages on her mobile.\n\nChannel 0: What is the number?\n\nChannel 1: Yep. It's an Indian number. It's 919810713652.\n\nChannel 0: Okay. Got it. I appreciate you're providing the number. However, we'd like to inform you this is Airtel Australia, and we don't service any other phone number. You still need to contact your local network, which is Airtel India.\n\nWe're a separate company. We only provide Internet services in Australia and a mobile plan services.\n\nChannel 1: Well, I think this is a mobile plan service. Isn't it, though?\n\nChannel 0: No. It's not. This is a Airtel AU, an Australian owned company, solely operates within Australia and not\n\nChannel 1: Okay.\n\nChannel 0: affiliated with a multinational Indian telecommunication company called Airtel.\n\nChannel 1: Okay. So is\n\nChannel 0: Yeah.\n\nChannel 1: there any specific number that you have or not really?\n\nChannel 0: No. We're not affiliated, so we don't have any details\n\nChannel 1: Okay.\n\nChannel 0: about them. Thank you.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.79999995,"end":1.12,"sentiment":"neutral","sentiment_score":0.2853471636772156},{"text":"Good afternoon.","start":1.12,"end":1.86,"sentiment":"positive","sentiment_score":0.4718347638845444},{"text":"Thank you for calling your Total account.","start":1.92,"end":3.78,"sentiment":"positive","sentiment_score":0.6946590798241752},{"text":"How may I help you today?","start":4.08,"end":5.38,"sentiment":"positive","sentiment_score":0.5725822647412618}],"sentiment":"positive","sentiment_score":0.5954452399164438,"channel":0,"num_words":16,"start":0.79999995,"end":5.38},{"sentences":[{"text":"Yeah.","start":6.08,"end":6.24,"sentiment":"neutral","sentiment_score":0.04857416823506355},{"text":"Hi there.","start":6.24,"end":6.72,"sentiment":"neutral","sentiment_score":0.015314602293074131},{"text":"I'm just calling to check that my mother actually activated one of the plans in the international plan.","start":6.72,"end":14.345,"sentiment":"neutral","sentiment_score":-0.005026110965344641},{"text":"She's from India, and she's visiting Australia.","start":14.565001,"end":16.745,"sentiment":"neutral","sentiment_score":-0.014023528301290103},{"text":"And she activated a plan, but it's not actually activated yet.","start":17.765,"end":21.785,"sentiment":"neutral","sentiment_score":-0.16050713712518866}],"sentiment":"neutral","sentiment_score":-0.04807717515489994,"channel":1,"num_words":39,"start":6.08,"end":21.785},{"sentences":[{"text":"Reason, she's still not getting any SMS or or repeats or messages on her mobile.","start":22.885,"end":27.945,"sentiment":"negative","sentiment_score":-0.3714250365893046}],"sentiment":"negative","sentiment_score":-0.3714250365893046,"channel":1,"num_words":15,"start":22.885,"end":27.945},{"sentences":[{"text":"What is the number?","start":28.51,"end":29.57,"sentiment":"neutral","sentiment_score":-0.02982443105429411}],"sentiment":"neutral","sentiment_score":-0.02982443105429411,"channel":0,"num_words":4,"start":28.51,"end":29.57},{"sentences":[{"text":"Yep.","start":30.27,"end":30.77,"sentiment":"neutral","sentiment_score":-0.004554471932351589},{"text":"It's an Indian number.","start":31.310001,"end":32.27,"sentiment":"neutral","sentiment_score":-0.007424853276461363},{"text":"It's 919810713652.","start":32.27,"end":39.65,"sentiment":"neutral","sentiment_score":-0.0028420856688171625}],"sentiment":"neutral","sentiment_score":-0.005705436625118766,"channel":1,"num_words":7,"start":30.27,"end":39.65},{"sentences":[{"text":"Okay.","start":39.405003,"end":39.885002,"sentiment":"neutral","sentiment_score":0.01693098247051239},{"text":"Got it.","start":39.885002,"end":40.365,"sentiment":"neutral","sentiment_score":0.057099541649222374},{"text":"I appreciate you're providing the number.","start":40.365,"end":42.365,"sentiment":"neutral","sentiment_score":0.18889143814643225},{"text":"However, we'd like to inform you this is Airtel Australia, and we don't service any other phone number.","start":42.365,"end":49.665,"sentiment":"neutral","sentiment_score":-0.3021286875009537},{"text":"You still need to contact your local network, which is Airtel India.","start":49.805,"end":54.225,"sentiment":"neutral","sentiment_score":-0.2417783960700035}],"sentiment":"neutral","sentiment_score":-0.18141483162076044,"channel":0,"num_words":39,"start":39.405003,"end":54.225},{"sentences":[{"text":"We're a separate company.","start":54.88,"end":56.26,"sentiment":"neutral","sentiment_score":-0.2124038301408291},{"text":"We only provide Internet services in Australia and a mobile plan services.","start":56.32,"end":62.1,"sentiment":"neutral","sentiment_score":-0.15071499906480312}],"sentiment":"neutral","sentiment_score":-0.16613720683380961,"channel":0,"num_words":16,"start":54.88,"end":62.1},{"sentences":[{"text":"Well, I think this is a mobile plan service.","start":62.91,"end":64.75,"sentiment":"neutral","sentiment_score":-0.1195500824186537},{"text":"Isn't it, though?","start":64.75,"end":65.729996,"sentiment":"neutral","sentiment_score":-0.10004657010237376}],"sentiment":"neutral","sentiment_score":-0.11467420433958371,"channel":1,"num_words":12,"start":62.91,"end":65.729996},{"sentences":[{"text":"No.","start":66.479996,"end":66.8,"sentiment":"neutral","sentiment_score":-0.23007380962371823},{"text":"It's not.","start":66.8,"end":67.54,"sentiment":"neutral","sentiment_score":-0.19362087547779083},{"text":"This is a Airtel AU, an Australian owned company, solely operates within Australia and not","start":67.68,"end":73.595,"sentiment":"neutral","sentiment_score":-0.19297934075196585}],"sentiment":"neutral","sentiment_score":-0.19511142621437708,"channel":0,"num_words":18,"start":66.479996,"end":73.595},{"sentences":[{"text":"Okay.","start":73.405,"end":73.905,"sentiment":"neutral","sentiment_score":-0.13665416836738586}],"sentiment":"neutral","sentiment_score":-0.13665416836738586,"channel":1,"num_words":1,"start":73.405,"end":73.905},{"sentences":[{"text":"affiliated with a multinational Indian telecommunication company called Airtel.","start":73.595,"end":78.575,"sentiment":"neutral","sentiment_score":-0.14554598927497864}],"sentiment":"neutral","sentiment_score":-0.14554598927497864,"channel":0,"num_words":9,"start":73.595,"end":78.575},{"sentences":[{"text":"Okay.","start":79.565,"end":80.065,"sentiment":"neutral","sentiment_score":-0.056216977536678314},{"text":"So is","start":80.525,"end":80.925,"sentiment":"neutral","sentiment_score":-0.0464634969830513}],"sentiment":"neutral","sentiment_score":-0.049714657167593636,"channel":1,"num_words":3,"start":79.565,"end":80.925},{"sentences":[{"text":"Yeah.","start":80.810936,"end":81.310936,"sentiment":"neutral","sentiment_score":-0.06291711330413818}],"sentiment":"neutral","sentiment_score":-0.06291711330413818,"channel":0,"num_words":1,"start":80.810936,"end":81.310936},{"sentences":[{"text":"there any specific number that you have or not really?","start":80.925,"end":83.905,"sentiment":"neutral","sentiment_score":-0.0779967237263918}],"sentiment":"neutral","sentiment_score":-0.0779967237263918,"channel":1,"num_words":10,"start":80.925,"end":83.905},{"sentences":[{"text":"No.","start":83.69093,"end":84.19093,"sentiment":"neutral","sentiment_score":-0.24952195584774017},{"text":"We're not affiliated, so we don't have any details","start":84.25094,"end":87.050934,"sentiment":"neutral","sentiment_score":-0.23897264069981045}],"sentiment":"neutral","sentiment_score":-0.2400275722146034,"channel":0,"num_words":10,"start":83.69093,"end":87.050934},{"sentences":[{"text":"Okay.","start":86.93087,"end":87.43087,"sentiment":"neutral","sentiment_score":-0.14152228832244873}],"sentiment":"neutral","sentiment_score":-0.14152228832244873,"channel":1,"num_words":1,"start":86.93087,"end":87.43087},{"sentences":[{"text":"about them.","start":87.050934,"end":87.950935,"sentiment":"neutral","sentiment_score":-0.08515626192092896},{"text":"Thank you.","start":88.25094,"end":88.99094,"sentiment":"neutral","sentiment_score":0.11259041726589203}],"sentiment":"neutral","sentiment_score":0.013717077672481537,"channel":0,"num_words":4,"start":87.050934,"end":88.99094}]},"summary":{"result":"success","short":"The customer is calling to inquire about their mother's activation of the international plan. The agent informs the customer that they are not yet activated and provides the phone number for Airtel Australia, a separate company operating in Australia. The agent also informs the customer that they do not service any other phone numbers and advises them to contact their local network."},"intents":{"segments":[{"text":"I'm just calling to check that my mother actually activated one of the plans in the international plan. She's from India, and she's visiting Australia. And she activated a plan, but it's not actually activated yet. Reason, she's still not getting any SMS or or repeats or messages on her mobile. What is the number?","start_word":19,"end_word":73,"intents":[{"intent":"Verify plan activation","confidence_score":0.004395384}]},{"text":"What is the number? Yep. It's an Indian number. It's 919810713652. Okay.","start_word":70,"end_word":81,"intents":[{"intent":"Provide contact information","confidence_score":0.20928052}]},{"text":"I appreciate you're providing the number. However, we'd like to inform you this is Airtel Australia, and we don't service any other phone number. You still need to contact your local network, which is Airtel India. We're a separate company. We only provide Internet services in Australia and a mobile plan services.","start_word":84,"end_word":135,"intents":[{"intent":"Inquire about airtel australia","confidence_score":0.003096222}]}]},"sentiments":{"segments":[{"text":"Hi.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.2853471636772156},{"text":"Good afternoon. Thank you for calling your Total account. How may I help you today?","start_word":1,"end_word":15,"sentiment":"positive","sentiment_score":0.6064884662628174},{"text":"Yeah. Hi there. I'm just calling to check that my mother actually activated one of the plans in the international plan. She's from India, and she's visiting Australia. And she activated a plan, but it's not actually activated yet.","start_word":16,"end_word":54,"sentiment":"neutral","sentiment_score":-0.054310768842697144},{"text":"Reason, she's still not getting any SMS or or repeats or messages on her mobile.","start_word":55,"end_word":69,"sentiment":"negative","sentiment_score":-0.3615696430206299},{"text":"What is the number? Yep. It's an Indian number. It's 919810713652. Okay. Got it. I appreciate you're providing the number. However, we'd like to inform you this is Airtel Australia, and we don't service any other phone number. You still need to contact your local network, which is Airtel India. We're a separate company. We only provide Internet services in Australia and a mobile plan services. Well, I think this is a mobile plan service. Isn't it, though? No. It's not. This is a Airtel AU, an Australian owned company, solely operates within Australia and not Okay. affiliated with a multinational Indian telecommunication company called Airtel. Okay. So is Yeah. there any specific number that you have or not really? No. We're not affiliated, so we don't have any details Okay. about them. Thank you.","start_word":70,"end_word":204,"sentiment":"neutral","sentiment_score":-0.13843917846679688}],"average":{"sentiment":"neutral","sentiment_score":-0.0903306179359311}}}}