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Hi. Good afternoon. Good afternoon. This is Abby from TechnoWand in Springfield, Brisbane.\n\nI just wanted to make sure I'm calling the right person. Is this Pradakta Badan in b f x dot com dot a u? Oh, alright. Good, ma'am. Daniel asked me to reach out to you.\n\nDaniel from Techno one, again, in Springfield, Brisbane. And we wanted to make sure because we've spoken with you in the past, we wanted to know if it's still the same. Alright? I have a note here. It says that you're coming up for an IT review towards the middle of this year.\n\nIs that correct? I wanted I have a note here because we've spoken with you in the past, and it shows here that you are coming up for an ID IT review towards the middle of this year, which is this month, June. Is that correct? IT support. TechnoWarm, ma'am.\n\nBecause Daniel wants me to reach out to you to confirm. So this is what I would do. I will let Danielle call you to confirm about it. TechnoWanda. IT review, ma'am.\n\nIT. I like India, t like tango, IT review. Yeah. Towards the middle of this here, there's a note here that shows you're coming up for an IT review. Okay.\n\nYeah. You're with a different company now? Oh, okay. Okay. No problem, ma'am.\n\nNo no problem. Thank you so much. Alright? You take care. 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Hello? Yeah. Sorry. Can you please repeat what you said?\n\nSorry. No. I'm not following from where you are calling from. No. No.\n\nLike techno one. And it's regarding what? IT review. I no. I don't think so.\n\nYou I think I'm not calling the right person. My name is Rajitha, but I used to work with BFX, and I don't work with BFX anymore. Is that not your yeah. Yeah. Yeah.\n\nYeah. Yeah. Yeah. I don't work work with BFX furniture anymore. Thanks.\n\nThanks. 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Hello?\n\nChannel 0: Hello? Hi. Good afternoon. Good afternoon. This is Abby from TechnoWand in Springfield, Brisbane.\n\nI just wanted to make sure I'm calling the right person. Is this Pradakta Badan in b f\n\nChannel 1: Yeah.\n\nChannel 0: x dot com dot a u? Oh, alright. Good, ma'am. Daniel asked me to reach out to you. Daniel from Techno one, again, in Springfield, Brisbane.\n\nAnd we wanted to make sure because we've spoken with you in the past, we wanted to know if it's still the same. Alright? I have a note here. It says that you're coming up for an IT review towards the middle of this year. Is that correct?\n\nChannel 1: Sorry. Can you please repeat what you said?\n\nChannel 0: I wanted I have a note here because we've spoken with you in the past, and it shows here that you are coming up for an ID IT review towards the middle of this year, which is this month, June. Is that correct? IT\n\nChannel 1: Sorry. No.\n\nChannel 0: support.\n\nChannel 1: I'm not following from where you are calling from.\n\nChannel 0: TechnoWarm, ma'am. Because Daniel wants me to reach out to you to confirm. So this is what I would do. I will let Danielle call you to confirm about it.\n\nChannel 1: No. No. Like techno one. And it's regarding\n\nChannel 0: TechnoWanda.\n\nChannel 1: what?\n\nChannel 0: IT review, ma'am. IT. I like India, t like tango, IT\n\nChannel 1: IT\n\nChannel 0: review.\n\nChannel 1: review.\n\nChannel 0: Yeah. Towards the middle of this here,\n\nChannel 1: I\n\nChannel 0: there's a note here that shows you're coming up for an IT review.\n\nChannel 1: no. I don't think so. You I think I'm not calling the right person. My name is Rajitha, but I used to work with BFX, and I don't work with BFX anymore. Is that not your\n\nChannel 0: Okay. Yeah. You're with a different company now?\n\nChannel 1: yeah. Yeah. Yeah. Yeah. Yeah.\n\nYeah. I don't work work with BFX furniture anymore.\n\nChannel 0: Oh, okay. Okay. No problem, ma'am. No no problem. Thank you so much.\n\nAlright? You take\n\nChannel 1: Thanks.\n\nChannel 0: care.\n\nChannel 1: Thanks.\n\nChannel 0: Bye bye.\n\nChannel 1: Bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":0.79999995,"end":1.3,"sentiment":"neutral","sentiment_score":0.004831138998270035},{"text":"Hello?","start":2.72,"end":3.22,"sentiment":"neutral","sentiment_score":0.006234622560441494}],"sentiment":"neutral","sentiment_score":0.005532880779355764,"channel":1,"num_words":2,"start":0.79999995,"end":3.22},{"sentences":[{"text":"Hello?","start":2.8799999,"end":3.3799999,"sentiment":"neutral","sentiment_score":0.014677826315164566},{"text":"Hi.","start":4.24,"end":4.56,"sentiment":"neutral","sentiment_score":0.124710351228714},{"text":"Good afternoon.","start":4.56,"end":5.2999997,"sentiment":"neutral","sentiment_score":0.23349899053573608},{"text":"Good afternoon.","start":5.3599997,"end":6.16,"sentiment":"neutral","sentiment_score":0.24731937795877457},{"text":"This is Abby from TechnoWand in Springfield, 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the middle of this here,","start":104.675,"end":106.435005,"sentiment":"neutral","sentiment_score":-0.03393859571466843}],"sentiment":"neutral","sentiment_score":-0.03176912745194776,"channel":0,"num_words":7,"start":104.355,"end":106.435005},{"sentences":[{"text":"I","start":106.08,"end":106.58,"sentiment":"neutral","sentiment_score":-0.046312928199768066}],"sentiment":"neutral","sentiment_score":-0.046312928199768066,"channel":1,"num_words":1,"start":106.08,"end":106.58},{"sentences":[{"text":"there's a note here that shows you're coming up for an IT review.","start":106.435005,"end":112.24,"sentiment":"neutral","sentiment_score":-0.02944825804577424}],"sentiment":"neutral","sentiment_score":-0.02944825804577424,"channel":0,"num_words":13,"start":106.435005,"end":112.24},{"sentences":[{"text":"no.","start":112.72,"end":113.04,"sentiment":"neutral","sentiment_score":-0.18607521057128903},{"text":"I don't think so.","start":113.04,"end":113.92,"sentiment":"neutral","sentiment_score":-0.2346028983592987},{"text":"You I think I'm not calling the right person.","start":113.92,"end":116.9,"sentiment":"neutral","sentiment_score":-0.3158204389943017},{"text":"My name is Rajitha, but I used to work with BFX, and I don't work with BFX anymore.","start":117.68,"end":124.924995,"sentiment":"neutral","sentiment_score":-0.17609991505742073},{"text":"Is that not your","start":126.34499,"end":126.985,"sentiment":"neutral","sentiment_score":-0.13706517405807972}],"sentiment":"neutral","sentiment_score":-0.21347027561730808,"channel":1,"num_words":36,"start":112.72,"end":126.985},{"sentences":[{"text":"Okay.","start":127.034996,"end":127.515,"sentiment":"neutral","sentiment_score":-0.08753480762243271},{"text":"Yeah.","start":127.515,"end":128.015,"sentiment":"neutral","sentiment_score":-0.06543389707803726},{"text":"You're with a different company 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bye.","start":142.01894,"end":142.75894,"sentiment":"neutral","sentiment_score":0.2193243578076363}],"sentiment":"neutral","sentiment_score":0.2193243578076363,"channel":0,"num_words":2,"start":142.01894,"end":142.75894},{"sentences":[{"text":"Bye.","start":142.63893,"end":143.13893,"sentiment":"neutral","sentiment_score":0.0933561623096466}],"sentiment":"neutral","sentiment_score":0.0933561623096466,"channel":1,"num_words":1,"start":142.63893,"end":143.13893}]},"summary":{"result":"success","short":"Abby from TechnoWand calls Pr merger to confirm if Daniel's IT review appointment is still the same. Pr merger explains that she no longer works with BFX and apologizes for the misunderstanding. Abby apologizes again and ends the call."},"intents":{"segments":[{"text":"This is Abby from TechnoWand in Springfield, Brisbane. I just wanted to make sure I'm calling the right person. Is this Pradakta Badan in b f Yeah.","start_word":8,"end_word":34,"intents":[{"intent":"Confirm contact person","confidence_score":0.004351746}]},{"text":"Is this Pradakta Badan in b f Yeah.","start_word":27,"end_word":34,"intents":[{"intent":"Confirm it review location","confidence_score":0.059022624}]},{"text":"I have a note here. It says that you're coming up for an IT review towards the middle of this year. Is that correct? Sorry.","start_word":85,"end_word":109,"intents":[{"intent":"Inform about it review","confidence_score":0.0017247209},{"intent":"Confirm it review schedule","confidence_score":0.078221634},{"intent":"Confirm it review schedule","confidence_score":0.063261874}]}]},"sentiments":{"segments":[{"text":"Hello? Hello? Hello? Hi. Good afternoon. Good afternoon. This is Abby from TechnoWand in Springfield, Brisbane. I just wanted to make sure I'm calling the right person. Is this Pradakta Badan in b f Yeah. x dot com dot a u? Oh, alright. Good, ma'am. Daniel asked me to reach out to you. Daniel from Techno one, again, in Springfield, Brisbane. And we wanted to make sure because we've spoken with you in the past, we wanted to know if it's still the same. Alright? I have a note here. It says that you're coming up for an IT review towards the middle of this year. Is that correct? Sorry. Can you please repeat what you said? I wanted I have a note here because we've spoken with you in the past, and it shows here that you are coming up for an ID IT review towards the middle of this year, which is this month, June. Is that correct? IT Sorry. No. support. I'm not following from where you are calling from. TechnoWarm, ma'am. Because Daniel wants me to reach out to you to confirm. So this is what I would do. I will let Danielle call you to confirm about it. No. No. Like techno one. And it's regarding TechnoWanda. what? IT review, ma'am. IT. I like India, t like tango, IT IT review. review. Yeah. Towards the middle of this here, I there's a note here that shows you're coming up for an IT review. no. I don't think so. You I think I'm not calling the right person. My name is Rajitha, but I used to work with BFX, and I don't work with BFX anymore. Is that not your Okay. Yeah. You're with a different company now? yeah. Yeah. Yeah. Yeah. Yeah. Yeah. I don't work work with BFX furniture anymore. Oh, okay. Okay. No problem, ma'am. No no problem.","start_word":0,"end_word":314,"sentiment":"neutral","sentiment_score":-0.020077642053365707},{"text":"Thank you so much.","start_word":315,"end_word":318,"sentiment":"positive","sentiment_score":0.420842170715332},{"text":"Alright?","start_word":319,"end_word":319,"sentiment":"neutral","sentiment_score":0.28305670619010925},{"text":"You take Thanks. care. Thanks.","start_word":320,"end_word":324,"sentiment":"positive","sentiment_score":0.3549630641937256},{"text":"Bye bye. Bye.","start_word":325,"end_word":327,"sentiment":"neutral","sentiment_score":0.1823057234287262}],"average":{"sentiment":"neutral","sentiment_score":-0.0045798584550081605}}}}