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Bye bye.","paragraphs":[{"sentences":[{"text":"Hi, Mike.","start":3.36,"end":4.0,"sentiment":"neutral","sentiment_score":0.08028469234704971},{"text":"It's Raya.","start":4.0,"end":4.9,"sentiment":"neutral","sentiment_score":0.08518410474061966},{"text":"I'm good.","start":7.2,"end":7.68,"sentiment":"positive","sentiment_score":0.5729542970657349},{"text":"Thanks, Mike.","start":7.68,"end":8.58,"sentiment":"positive","sentiment_score":0.4297134429216385},{"text":"Bien is not in the office at the moment, and I need someone to speak to a client's carer for me.","start":8.96,"end":16.945,"sentiment":"neutral","sentiment_score":-0.14582440931172597}],"sentiment":"neutral","sentiment_score":-0.02503584556538483,"num_words":29,"start":3.36,"end":16.945},{"sentences":[{"text":"I've got an admission at the moment, and he's against the policies and procedures of medication administration.","start":17.564999,"end":26.384998,"sentiment":"negative","sentiment_score":-0.3767574166550356},{"text":"So he's got the medication in a box, not in a Webster pack.","start":33.99,"end":41.05,"sentiment":"neutral","sentiment_score":-0.17211763331523308},{"text":"Sorry.","start":46.155003,"end":46.395,"sentiment":"neutral","sentiment_score":-0.1879494786262512},{"text":"You're breaking up.","start":46.395,"end":47.535,"sentiment":"neutral","sentiment_score":-0.24249876538912454},{"text":"They have to be in a Webster pack.","start":51.115,"end":52.875,"sentiment":"neutral","sentiment_score":-0.075617547146976}],"sentiment":"neutral","sentiment_score":-0.24197122543340638,"num_words":42,"start":17.564999,"end":52.875},{"sentences":[{"text":"That's correct.","start":52.875,"end":53.695,"sentiment":"neutral","sentiment_score":-0.00844047637656331},{"text":"No.","start":58.879997,"end":59.199997,"sentiment":"neutral","sentiment_score":-0.27941659092903137},{"text":"The the the client's mother is here is coming in today.","start":59.199997,"end":64.659996,"sentiment":"neutral","sentiment_score":-0.3180425058711659},{"text":"So he is against the fact that he has to put the antibiotics in a Webster pack when the instructions are on the box prescribed by the doctor.","start":64.799995,"end":77.314995,"sentiment":"neutral","sentiment_score":-0.3222268254363111},{"text":"Yes.","start":77.375,"end":77.875,"sentiment":"neutral","sentiment_score":0.033925071358680725}],"sentiment":"neutral","sentiment_score":-0.297283515095884,"num_words":43,"start":52.875,"end":77.875},{"sentences":[{"text":"Thank you very much.","start":80.616936,"end":81.83694,"sentiment":"positive","sentiment_score":0.4693506881594658},{"text":"Thanks.","start":82.616936,"end":83.116936,"sentiment":"neutral","sentiment_score":0.23175591230392456},{"text":"Bye bye.","start":83.33694,"end":84.076935,"sentiment":"neutral","sentiment_score":0.0861050933599472}],"sentiment":"neutral","sentiment_score":0.3259098359516689,"num_words":7,"start":80.616936,"end":84.076935}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hi, Mike. It's Raya.\n\nChannel 0: Hi. Hi, Soraya. How are you going?\n\nChannel 1: I'm good. Thanks, Mike. Bien is not in the office at the moment, and I need someone to speak to a client's carer for me. I've got an admission at the moment, and he's against the policies and procedures of medication administration. So he's got the medication in a box, not in a Webster pack.\n\nSorry. You're breaking up.\n\nChannel 0: We need it in a Webster pack.\n\nChannel 1: They have to be in a Webster pack. That's correct.\n\nChannel 0: Okay. And was he just admitted today?\n\nChannel 1: No. The the the client's mother is here is coming in today. So he is against the fact that he has to put the antibiotics in a Webster pack when the instructions are on the box\n\nChannel 0: Yeah. Okay. Is he\n\nChannel 1: prescribed\n\nChannel 0: there now?\n\nChannel 1: by the doctor. Yes.\n\nChannel 0: Yeah. Alright. I'll pop over.\n\nChannel 1: Thank you very much.\n\nChannel 0: Okay.\n\nChannel 1: Thanks.\n\nChannel 0: Bye.\n\nChannel 1: Bye bye.","paragraphs":[{"sentences":[{"text":"Hi, Mike.","start":3.36,"end":4.0,"sentiment":"neutral","sentiment_score":0.08028469234704971},{"text":"It's Raya.","start":4.0,"end":4.9,"sentiment":"neutral","sentiment_score":0.08518410474061966}],"sentiment":"neutral","sentiment_score":0.08273439854383469,"channel":1,"num_words":4,"start":3.36,"end":4.9},{"sentences":[{"text":"Hi.","start":4.7999997,"end":5.2999997,"sentiment":"neutral","sentiment_score":0.11704611778259276},{"text":"Hi, Soraya.","start":5.3599997,"end":6.16,"sentiment":"neutral","sentiment_score":0.22553030401468277},{"text":"How are you going?","start":6.16,"end":6.98,"sentiment":"neutral","sentiment_score":0.3242359086871147}],"sentiment":"neutral","sentiment_score":0.2664357657943453,"channel":0,"num_words":7,"start":4.7999997,"end":6.98},{"sentences":[{"text":"I'm good.","start":7.2,"end":7.68,"sentiment":"positive","sentiment_score":0.5729542970657349},{"text":"Thanks, Mike.","start":7.68,"end":8.58,"sentiment":"positive","sentiment_score":0.4297134429216385},{"text":"Bien is not in the office at the moment, and I need someone to speak to a client's carer for me.","start":8.96,"end":16.945,"sentiment":"neutral","sentiment_score":-0.14582440931172597},{"text":"I've got an admission at the moment, and he's against the policies and procedures of medication administration.","start":17.564999,"end":26.384998,"sentiment":"negative","sentiment_score":-0.3767574166550356},{"text":"So he's got the medication in a box, not in a Webster pack.","start":33.99,"end":41.05,"sentiment":"neutral","sentiment_score":-0.17211763331523308}],"sentiment":"neutral","sentiment_score":-0.17635240785100242,"channel":1,"num_words":55,"start":7.2,"end":41.05},{"sentences":[{"text":"Sorry.","start":46.155003,"end":46.395,"sentiment":"neutral","sentiment_score":-0.1879494786262512},{"text":"You're breaking up.","start":46.395,"end":47.535,"sentiment":"neutral","sentiment_score":-0.24249876538912454}],"sentiment":"neutral","sentiment_score":-0.22886144369840622,"channel":1,"num_words":4,"start":46.155003,"end":47.535},{"sentences":[{"text":"We need it in a Webster pack.","start":48.335,"end":50.195,"sentiment":"neutral","sentiment_score":-0.14016578452927725}],"sentiment":"neutral","sentiment_score":-0.14016578452927725,"channel":0,"num_words":7,"start":48.335,"end":50.195},{"sentences":[{"text":"They have to be in a Webster pack.","start":51.115,"end":52.875,"sentiment":"neutral","sentiment_score":-0.075617547146976},{"text":"That's 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box","start":64.799995,"end":74.435,"sentiment":"negative","sentiment_score":-0.3722377475351095}],"sentiment":"negative","sentiment_score":-0.3530997248987357,"channel":1,"num_words":36,"start":58.879997,"end":74.435},{"sentences":[{"text":"Yeah.","start":75.09499,"end":75.494995,"sentiment":"neutral","sentiment_score":-0.057942189276218414},{"text":"Okay.","start":75.494995,"end":75.814995,"sentiment":"neutral","sentiment_score":-0.016972169280052185},{"text":"Is he","start":75.814995,"end":76.055,"sentiment":"neutral","sentiment_score":-0.015863207634538412}],"sentiment":"neutral","sentiment_score":-0.026660193456336856,"channel":0,"num_words":4,"start":75.09499,"end":76.055},{"sentences":[{"text":"prescribed","start":75.935,"end":76.435,"sentiment":"neutral","sentiment_score":-0.01487257331609726}],"sentiment":"neutral","sentiment_score":-0.01487257331609726,"channel":1,"num_words":1,"start":75.935,"end":76.435},{"sentences":[{"text":"there now?","start":76.055,"end":76.795,"sentiment":"neutral","sentiment_score":-0.02251332812011242}],"sentiment":"neutral","sentiment_score":-0.02251332812011242,"channel":0,"num_words":2,"start":76.055,"end":76.795},{"sentences":[{"text":"by the doctor.","start":76.494995,"end":77.314995,"sentiment":"neutral","sentiment_score":-0.024590866019328434},{"text":"Yes.","start":77.375,"end":77.875,"sentiment":"neutral","sentiment_score":0.033925071358680725}],"sentiment":"neutral","sentiment_score":-0.009961881674826145,"channel":1,"num_words":4,"start":76.494995,"end":77.875},{"sentences":[{"text":"Yeah.","start":78.615,"end":78.854996,"sentiment":"neutral","sentiment_score":0.04433088004589081},{"text":"Alright.","start":78.854996,"end":79.255,"sentiment":"neutral","sentiment_score":0.09293518960475922},{"text":"I'll pop 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much.","start":80.616936,"end":81.83694,"sentiment":"positive","sentiment_score":0.4693506881594658}],"sentiment":"positive","sentiment_score":0.4693506881594658,"channel":1,"num_words":4,"start":80.616936,"end":81.83694},{"sentences":[{"text":"Okay.","start":82.375,"end":82.875,"sentiment":"neutral","sentiment_score":0.13910436630249023}],"sentiment":"neutral","sentiment_score":0.13910436630249023,"channel":0,"num_words":1,"start":82.375,"end":82.875},{"sentences":[{"text":"Thanks.","start":82.616936,"end":83.116936,"sentiment":"neutral","sentiment_score":0.23175591230392456}],"sentiment":"neutral","sentiment_score":0.23175591230392456,"channel":1,"num_words":1,"start":82.616936,"end":83.116936},{"sentences":[{"text":"Bye.","start":82.935,"end":83.435,"sentiment":"neutral","sentiment_score":0.13961970806121826}],"sentiment":"neutral","sentiment_score":0.13961970806121826,"channel":0,"num_words":1,"start":82.935,"end":83.435},{"sentences":[{"text":"Bye 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He is trying to obtain the medication in a Webster pack rather than a regular one. The customer's mother is also present and is instructed to put antibiotics in the new pack. The call ends with the customer agreeing to go to the facility."},"intents":{"segments":[{"text":"I've got an admission at the moment, and he's against the policies and procedures of medication administration. So he's got the medication in a box, not in a Webster pack. Sorry.","start_word":36,"end_word":66,"intents":[{"intent":"Request help with medication","confidence_score":0.01353069}]}]},"sentiments":{"segments":[{"text":"Hi, Mike. It's Raya. Hi. Hi, Soraya. How are you going?","start_word":0,"end_word":10,"sentiment":"neutral","sentiment_score":0.17730528116226196},{"text":"I'm good. Thanks, Mike.","start_word":11,"end_word":14,"sentiment":"positive","sentiment_score":0.5098980665206909},{"text":"Bien is not in the office at the moment, and I need someone to speak to a client's carer for me.","start_word":15,"end_word":35,"sentiment":"neutral","sentiment_score":-0.14475612342357635},{"text":"I've got an admission at the moment, and he's against the policies and procedures of medication administration.","start_word":36,"end_word":52,"sentiment":"negative","sentiment_score":-0.37318915128707886},{"text":"So he's got the medication in a box, not in a Webster pack. Sorry. You're breaking up. We need it in a Webster pack. They have to be in a Webster pack. That's correct. Okay. And was he just admitted today? No. The the the client's mother is here is coming in today.","start_word":53,"end_word":105,"sentiment":"neutral","sentiment_score":-0.16156335175037384},{"text":"So he is against the fact that he has to put the antibiotics in a Webster pack when the instructions are on the box Yeah.","start_word":106,"end_word":130,"sentiment":"negative","sentiment_score":-0.3567012548446655},{"text":"Okay. Is he prescribed there now? by the doctor. Yes. Yeah. Alright. I'll pop over.","start_word":131,"end_word":145,"sentiment":"neutral","sentiment_score":0.03495962917804718},{"text":"Thank you very much.","start_word":146,"end_word":149,"sentiment":"positive","sentiment_score":0.44952812790870667},{"text":"Okay. Thanks. Bye. Bye bye.","start_word":150,"end_word":154,"sentiment":"neutral","sentiment_score":0.13642138242721558}],"average":{"sentiment":"neutral","sentiment_score":-0.09838332491439757}}}}