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The agent reassures him and tells him that there is no pressure. The customer thanks the agent and says goodbye."},"intents":{"segments":[{"text":"Sorry to bother you, mate, but my partner's left with my wallet, but she'll make the payment in about half an hour. No worries.","start_word":6,"end_word":29,"intents":[{"intent":"Make payment","confidence_score":0.5117671}]}]},"sentiments":{"segments":[{"text":"Hello? Yeah. Hello, guys? Yep. Me. Sorry to bother you, mate, but my partner's left with my wallet, but she'll make the payment in about half an hour. No worries. No stress, Okay? Nick. No pressure, man. Yep. Alright. All So you'll get it in about half an hour.","start_word":0,"end_word":48,"sentiment":"neutral","sentiment_score":0.08954175561666489},{"text":"good.","start_word":49,"end_word":49,"sentiment":"positive","sentiment_score":0.5069968700408936},{"text":"Sure. Okay? Sure. No stress. No pain. Yep.","start_word":50,"end_word":57,"sentiment":"neutral","sentiment_score":0.22138872742652893},{"text":"Okay. Thanks for that, Ross. Thanks. Take care. You Bye.","start_word":58,"end_word":67,"sentiment":"positive","sentiment_score":0.5950194001197815},{"text":"too. Bye.","start_word":68,"end_word":69,"sentiment":"neutral","sentiment_score":0.22102241218090057}],"average":{"sentiment":"neutral","sentiment_score":0.19264548864120093}}}}