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Good morning. Thank you so much for calling your account. How may I help you today?\n\nChannel 1: My name is Navmeer.\n\nChannel 0: Hi. Nice to have you in the line, Lebmith. May you please confirm your full name and your birthday?\n\nChannel 1: Yeah. It's Navneet Singh Muller. Nineteen zero six nineteen ninety.\n\nChannel 0: Thank you so much. And I assume you're calling in reference with the recent invoice sent to you showing $139.90.\n\nChannel 1: Exactly.\n\nChannel 0: Okay. I'm so sorry for the confusion and inconvenience. We have a system update, and we're facing some technical issue. The reason why your invoice is showing like this, but we just got an update from our back end that they are actively working to resolve this matter as quickly as possible. 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The agent confirmed the customer's personal information and explained that there is a system update causing the invoice to show $69.95. The agent apologized for the confusion and asked for patience while working on resolving the issue. The agent assures the customer that they will update them soon and send direct notification once the issue is resolved."},"intents":{"segments":[{"text":"I'm so sorry for the confusion and inconvenience. We have a system update, and we're facing some technical issue. The reason why your invoice is showing like this, but we just got an update from our back end that they are actively working to resolve this matter as quickly as possible. In that way, this will be corrected. But we are aware that your invoice should only be $69.95. Alright.","start_word":72,"end_word":141,"intents":[{"intent":"Address technical issue","confidence_score":0.004370768}]},{"text":"And we'll update you as soon as possible. We'll send you directified one fixed. Okay? 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