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Thank you so much for asking. Well, I'm just reaching out regarding your account. I just want to make sure that you received our notice recently through your email, and I wanted to touch base with you before the scheduled account action tomorrow, which the suspension date. So if you need further assistance making the payment online today, I'll be more than happy to assist you. How's this done? No. Do you know this is currently not much. Your account balance is only $37.98. That only covers that only covers September 19 to September 30. Well, I can help you do pressing the payment. There is actually uh-huh. Do you want me to go ahead and process it using the saved card on your account, or do you or your saved card needs to be updated? Just give me one second. Let me just check it. Could you provide the last four digits that should be used and saved on your account, please? Oh, does it, sir? Yes. Yes. This is the last four digit, and this is the card that is currently saved in your account. The is it okay or is it fine to go for me to go ahead and process this payment? Tomorrow afternoon. Are we using the same card on file? Do you well, I can process it for you, you know, for you not to be hassle around processing the payment. If you could give me an exact time on what time I could process it? You mean you mean the September and October? Yeah. Well, yeah, we can also do that. However, the $37.98 will, of course, will be added to your October invoice, and it will cost you more than 20 seven. It's for my it's not for my bill? I can pay it again. We cannot actually, you know, merge two different invoices. So if we are to pay one invoice, we need to pay it separately. It mhmm. So are we processing the or are we gonna process the settlement for September invoice tomorrow afternoon? Wednesday afternoon. No worries. I'll take note of that in your account. Wednesday. Actually, there's no need to call you as long as we have already added your card on file. I mean, I know that thanks I mean, we we also get busy, and I don't wanna disturb you calling you just to make the payment. Since you have already saved your card on file, I can process that on Wednesday at 2PM. And if I run and if I run with any problem, just that that's the time that I'll call you. Okay? For your convenience. Alright. Okay. So to wrap it up, I'm gonna process or try to reprocess your September invoice amounting $37.98, Wednesday afternoon. That's 2PM. And if we run a problem, present the payment, we'll go ahead and call you Mohammed. Alright? Thank you so much. And since we already have this conversation, I'll put your account on hold for suspension. Your it is on the so we'll be active. No problem with that. And thank you so much for answering the phone today. Is there anything else I can help you with? Thank you so much, Mohammed. Have a great day. 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Hello. Good afternoon. My name is Mary, and I'm calling from Airtel. May I speak with Mohammed?\n\nHi, Mohammed. How are you doing today? That's good to hear. I'm also doing great. Thank you so much for asking.\n\nWell, I'm just reaching out regarding your account. I just want to make sure that you received our notice recently through your email, and I wanted to touch base with you before the scheduled account action tomorrow, which the suspension date. So if you need further assistance making the payment online today, I'll be more than happy to assist you. How's this done? No.\n\nDo you know this is currently not much. Your account balance is only $37.98. That only covers that only covers September 19 to September 30. Well, I can help you do pressing the payment. There is actually uh-huh.\n\nDo you want me to go ahead and process it using the saved card on your account, or do you or your saved card needs to be updated? Just give me one second. Let me just check it. Could you provide the last four digits that should be used and saved on your account, please? Oh, does it, sir?\n\nYes. Yes. This is the last four digit, and this is the card that is currently saved in your account. The is it okay or is it fine to go for me to go ahead and process this payment? Tomorrow afternoon.\n\nAre we using the same card on file? Do you well, I can process it for you, you know, for you not to be hassle around processing the payment. If you could give me an exact time on what time I could process it? You mean you mean the September and October? Yeah.\n\nWell, yeah, we can also do that. However, the $37.98 will, of course, will be added to your October invoice, and it will cost you more than 20 seven. It's for my it's not for my bill? I can pay it again. We cannot actually, you know, merge two different invoices.\n\nSo if we are to pay one invoice, we need to pay it separately. It mhmm. So are we processing the or are we gonna process the settlement for September invoice tomorrow afternoon? Wednesday afternoon. No worries.\n\nI'll take note of that in your account. Wednesday. Actually, there's no need to call you as long as we have already added your card on file. I mean, I know that thanks I mean, we we also get busy, and I don't wanna disturb you calling you just to make the payment. Since you have already saved your card on file, I can process that on Wednesday at 2PM.\n\nAnd if I run and if I run with any problem, just that that's the time that I'll call you. Okay? For your convenience. Alright. Okay.\n\nSo to wrap it up, I'm gonna process or try to reprocess your September invoice amounting $37.98, Wednesday afternoon. That's 2PM. And if we run a problem, present the payment, we'll go ahead and call you Mohammed. Alright? Thank you so much.\n\nAnd since we already have this conversation, I'll put your account on hold for suspension. Your it is on the so we'll be active. No problem with that. And thank you so much for answering the phone today. Is there anything else I can help you with?\n\nThank you so much, Mohammed. Have a great day. Goodbye for now.","paragraphs":[{"sentences":[{"text":"Hello?","start":5.2,"end":5.7,"sentiment":"neutral","sentiment_score":-0.005249660462141037},{"text":"Hello.","start":6.8799996,"end":7.2799997,"sentiment":"neutral","sentiment_score":0.05213829129934311},{"text":"Good afternoon.","start":7.2799997,"end":8.0,"sentiment":"neutral","sentiment_score":0.20922310650348663},{"text":"My name is Mary, and I'm calling from Airtel.","start":8.0,"end":10.74,"sentiment":"neutral","sentiment_score":0.1165742352604866},{"text":"May I speak with Mohammed?","start":11.28,"end":12.5,"sentiment":"neutral","sentiment_score":0.07622628211975098}],"sentiment":"neutral","sentiment_score":0.10531302065485054,"num_words":18,"start":5.2,"end":12.5},{"sentences":[{"text":"Hi, Mohammed.","start":15.405,"end":16.285,"sentiment":"neutral","sentiment_score":0.24066707491874695},{"text":"How are you doing 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you provide the last four digits that should be used and saved on your account, please?","start":94.68,"end":100.565,"sentiment":"neutral","sentiment_score":0.004348222111516139},{"text":"Oh, does it, sir?","start":105.505005,"end":106.805,"sentiment":"neutral","sentiment_score":-0.010179096949286759}],"sentiment":"neutral","sentiment_score":-0.012182171464408352,"num_words":59,"start":79.405,"end":106.805},{"sentences":[{"text":"Yes.","start":109.345,"end":109.68,"sentiment":"neutral","sentiment_score":0.011779775843024254},{"text":"Yes.","start":110.24,"end":110.56,"sentiment":"neutral","sentiment_score":0.0006499175215139985},{"text":"This is the last four digit, and this is the card that is currently saved in your account.","start":110.56,"end":114.82,"sentiment":"neutral","sentiment_score":0.1015753402478165},{"text":"The is it okay or is it fine to go for me to go ahead and process this 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October?","start":180.83,"end":185.225,"sentiment":"neutral","sentiment_score":-0.04072702140547335},{"text":"Yeah.","start":188.565,"end":189.045,"sentiment":"neutral","sentiment_score":0.06401650607585907}],"sentiment":"neutral","sentiment_score":0.21996442569454885,"num_words":53,"start":134.935,"end":189.045},{"sentences":[{"text":"Well, yeah, we can also do that.","start":189.045,"end":190.485,"sentiment":"neutral","sentiment_score":0.10824196572814669},{"text":"However, the $37.98 will, of course, will be added to your October invoice, and it will cost you more than 20 seven.","start":190.485,"end":201.81999,"sentiment":"neutral","sentiment_score":0.01273918558250774},{"text":"It's for my it's not for my bill?","start":203.08,"end":205.02,"sentiment":"neutral","sentiment_score":-0.06526712141931057},{"text":"I can pay it again.","start":205.48,"end":206.54,"sentiment":"neutral","sentiment_score":-0.05725598037242889},{"text":"We cannot actually, you know, merge two different invoices.","start":208.04,"end":211.9,"sentiment":"neutral","sentiment_score":-0.2981364097860124}],"sentiment":"neutral","sentiment_score":-0.04811154349761851,"num_words":51,"start":189.045,"end":211.9},{"sentences":[{"text":"So if we are to pay one invoice, we need to pay it separately.","start":212.12,"end":217.535,"sentiment":"neutral","sentiment_score":-0.24510217245135987},{"text":"It mhmm.","start":222.395,"end":226.255,"sentiment":"neutral","sentiment_score":0.0010152803733944893},{"text":"So are we processing the or are we gonna process the settlement for September invoice tomorrow afternoon?","start":226.315,"end":234.25,"sentiment":"neutral","sentiment_score":-0.007645869079758139},{"text":"Wednesday afternoon.","start":247.56499,"end":248.605,"sentiment":"neutral","sentiment_score":0.06584499776363373},{"text":"No worries.","start":248.605,"end":249.165,"sentiment":"neutral","sentiment_score":0.12711679935455322}],"sentiment":"neutral","sentiment_score":-0.0857690819916693,"num_words":37,"start":212.12,"end":249.165},{"sentences":[{"text":"I'll take note of that in your account.","start":249.165,"end":250.94499,"sentiment":"neutral","sentiment_score":0.06977106351405382},{"text":"Wednesday.","start":257.405,"end":257.905,"sentiment":"neutral","sentiment_score":0.07675383985042572},{"text":"Actually, there's no need to call you as long as we have already added your card on file.","start":259.24002,"end":265.66,"sentiment":"neutral","sentiment_score":0.13876740489568976},{"text":"I mean, I know that thanks I mean, we we also get busy, and I don't wanna disturb you calling you just to make the payment.","start":266.6,"end":277.115,"sentiment":"neutral","sentiment_score":0.07929380929384094},{"text":"Since you have already saved your card on file, I can process that on Wednesday at 2PM.","start":277.115,"end":282.57498,"sentiment":"neutral","sentiment_score":0.16859306614188588}],"sentiment":"neutral","sentiment_score":0.11514938288767423,"num_words":70,"start":249.165,"end":282.57498},{"sentences":[{"text":"And if I run and if I run with any problem, just that that's the time that I'll call you.","start":283.03497,"end":288.22,"sentiment":"neutral","sentiment_score":0.041203392576426266},{"text":"Okay?","start":288.22,"end":288.72,"sentiment":"neutral","sentiment_score":0.06655973941087723},{"text":"For your convenience.","start":289.26,"end":290.16,"sentiment":"neutral","sentiment_score":0.09763174752394359},{"text":"Alright.","start":291.1,"end":291.6,"sentiment":"neutral","sentiment_score":0.14304117858409882},{"text":"Okay.","start":292.78,"end":293.28,"sentiment":"neutral","sentiment_score":0.08213962614536285}],"sentiment":"neutral","sentiment_score":0.054180909163103655,"num_words":26,"start":283.03497,"end":293.28},{"sentences":[{"text":"So to wrap it up, I'm gonna process or try to reprocess your September invoice amounting $37.98, Wednesday afternoon.","start":293.58,"end":303.185,"sentiment":"neutral","sentiment_score":0.06727956392263111},{"text":"That's 2PM.","start":303.185,"end":304.165,"sentiment":"neutral","sentiment_score":0.03966525197029114},{"text":"And if we run a problem, present the payment, we'll go ahead and call you Mohammed.","start":304.465,"end":310.70502,"sentiment":"neutral","sentiment_score":-0.0055875246616778895},{"text":"Alright?","start":310.70502,"end":311.20502,"sentiment":"neutral","sentiment_score":0.027385465800762177},{"text":"Thank you so much.","start":313.825,"end":314.70502,"sentiment":"positive","sentiment_score":0.3420930951833725}],"sentiment":"neutral","sentiment_score":0.06342856358138046,"num_words":42,"start":293.58,"end":314.70502},{"sentences":[{"text":"And since we already have this conversation, I'll put your account on hold for suspension.","start":314.70502,"end":320.11,"sentiment":"neutral","sentiment_score":-0.014285726930635671},{"text":"Your it is on the so we'll be active.","start":321.12997,"end":324.09,"sentiment":"neutral","sentiment_score":0.08703414557708634},{"text":"No problem with that.","start":324.09,"end":324.88998,"sentiment":"neutral","sentiment_score":0.16130472719669342},{"text":"And thank you so much for answering the phone today.","start":324.88998,"end":327.78998,"sentiment":"positive","sentiment_score":0.4009230941534042},{"text":"Is there anything else I can help you with?","start":327.84998,"end":329.73694,"sentiment":"neutral","sentiment_score":0.08644180786278513}],"sentiment":"neutral","sentiment_score":0.12769037292170476,"num_words":47,"start":314.70502,"end":329.73694},{"sentences":[{"text":"Thank you so much, Mohammed.","start":332.59695,"end":334.03693,"sentiment":"positive","sentiment_score":0.54607053399086},{"text":"Have a great day.","start":334.03693,"end":334.83694,"sentiment":"positive","sentiment_score":0.6107709556818008},{"text":"Goodbye for now.","start":334.83694,"end":335.81693,"sentiment":"neutral","sentiment_score":0.10500986129045486}],"sentiment":"positive","sentiment_score":0.4573721730460723,"num_words":12,"start":332.59695,"end":335.81693}]}}]},{"alternatives":[{"transcript":"Your call has been forwarded to voice Hello? Yes. Speaking. I'm good. Thank you. How are you? Yep. Mhmm. Mhmm. How much is that, basically? Okay. So I need to pay online? This is that before. Is it account or is that my debit card? I think it is a debit card 2914 with the ending? Mhmm. Is this feasible? Can I, like, pay on some more afternoon? Yes. Actually, I finished my work about in afternoon, 05:00, so I need to go to deposit. It's not possible, like, can I, like, my this invoice and next invoice pay together? Yes. Yeah. If if you yeah. If you can, can you please add this invoice to my in my October bill so I can pay it together? Okay. Mhmm. Not tomorrow afternoon. I'm basically I can pay on Wednesday in afternoon. Yeah. Can you please call me on Wednesday, 02:00, so I can pay? Sure. Sure. No problem. Yeah. Sure. Yeah. Yep. Sure. No problem. Thank you so much. Sure. No problem. Thank you. Yeah. Yeah. Alright. No. That's all for today. Thank you so much. Thank you. You too. 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much.","start":331.47687,"end":332.45688,"sentiment":"positive","sentiment_score":0.4225437268614769}],"sentiment":"neutral","sentiment_score":0.1756424130025235,"num_words":11,"start":328.35687,"end":332.45688},{"sentences":[{"text":"Thank you.","start":334.4369,"end":335.25687,"sentiment":"positive","sentiment_score":0.4263381063938141},{"text":"You too.","start":335.39688,"end":335.79688,"sentiment":"neutral","sentiment_score":0.25336427241563797},{"text":"Bye.","start":335.79688,"end":336.29688,"sentiment":"neutral","sentiment_score":-0.08755221217870712}],"sentiment":"neutral","sentiment_score":0.2543705090880394,"num_words":5,"start":334.4369,"end":336.29688}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Your call has been forwarded to voice\n\nChannel 0: Hello?\n\nChannel 1: Hello?\n\nChannel 0: Hello. Good afternoon. My name is Mary, and I'm calling from Airtel. May I speak with Mohammed?\n\nChannel 1: Yes. Speaking.\n\nChannel 0: Hi, Mohammed. How are you doing today?\n\nChannel 1: I'm good. Thank you. How are you?\n\nChannel 0: That's good to hear. I'm also doing great. Thank you so much for asking. Well, I'm just\n\nChannel 1: Yep.\n\nChannel 0: reaching out regarding your account.\n\nChannel 1: Mhmm.\n\nChannel 0: I just want to make sure that you received our notice recently through your email, and I wanted to touch base with you before the scheduled account action tomorrow, which the suspension date. So if you\n\nChannel 1: Mhmm.\n\nChannel 0: need further assistance making the payment online today, I'll be more than happy to assist you. How's this done?\n\nChannel 1: How much is that, basically?\n\nChannel 0: No. Do you know this is currently not much. Your account balance is only $37.98. That only covers that only covers September 19 to September 30.\n\nChannel 1: Okay. So I need to pay online?\n\nChannel 0: Well, I can help you do pressing the payment. There is actually uh-huh. Do you want me to go ahead and process it using the saved card on your account, or do you or your saved card needs to be updated?\n\nChannel 1: This is that before.\n\nChannel 0: Just give me one second. Let me just check it. Could you provide the last four digits that should be used and saved on your account, please?\n\nChannel 1: Is it account or is that my debit card? I think it\n\nChannel 0: Oh,\n\nChannel 1: is a\n\nChannel 0: does\n\nChannel 1: debit\n\nChannel 0: it, sir?\n\nChannel 1: card 2914 with the ending?\n\nChannel 0: Yes. Yes. This is the last four digit, and this is the card that is currently saved in your account. The is it okay or is it fine to go for me to go ahead and process this payment?\n\nChannel 1: Mhmm. Is this feasible? Can I, like, pay on some more afternoon?\n\nChannel 0: Tomorrow afternoon. Are we using the same card on file?\n\nChannel 1: Yes.\n\nChannel 0: Do you well, I can process it for you, you know, for you not to be hassle around processing the payment. If you could give me an exact time on what time I could process it?\n\nChannel 1: Actually, I finished my work about in afternoon, 05:00, so I need to go to deposit. It's not possible, like, can I, like, my this invoice and next invoice pay together?\n\nChannel 0: You mean you mean the September and October?\n\nChannel 1: Yes.\n\nChannel 0: Yeah. Well, yeah, we can also do that. However, the $37.98 will, of course, will be added to your October invoice,\n\nChannel 1: Yeah.\n\nChannel 0: and it\n\nChannel 1: If\n\nChannel 0: will\n\nChannel 1: if you\n\nChannel 0: cost\n\nChannel 1: yeah.\n\nChannel 0: you\n\nChannel 1: If you\n\nChannel 0: more\n\nChannel 1: can,\n\nChannel 0: than\n\nChannel 1: can you\n\nChannel 0: 20\n\nChannel 1: please\n\nChannel 0: seven.\n\nChannel 1: add this invoice to my in\n\nChannel 0: It's\n\nChannel 1: my\n\nChannel 0: for\n\nChannel 1: October\n\nChannel 0: my it's\n\nChannel 1: bill\n\nChannel 0: not for my bill?\n\nChannel 1: so I can pay it together?\n\nChannel 0: I can pay it again. We cannot actually, you know, merge two different invoices. So if we are to pay one invoice, we need to pay it separately.\n\nChannel 1: Okay.\n\nChannel 0: It\n\nChannel 1: Mhmm.\n\nChannel 0: mhmm. So are we processing the or are we gonna process the settlement for September invoice tomorrow afternoon?\n\nChannel 1: Not tomorrow afternoon. I'm basically I can pay on Wednesday in afternoon.\n\nChannel 0: Wednesday afternoon. No worries. I'll take note of that in your account.\n\nChannel 1: Yeah. Can you please call me on Wednesday, 02:00, so I can pay?\n\nChannel 0: Wednesday. Actually, there's no need to call you as long as we have already added your card on file. I mean, I know that thanks I mean, we we also get busy, and I don't wanna disturb you calling you just to make the payment. Since you have already\n\nChannel 1: Sure.\n\nChannel 0: saved your card on file, I can process that on Wednesday at 2PM. And if I run and if I run with any problem, just that that's the time that I'll call you. Okay?\n\nChannel 1: Sure.\n\nChannel 0: For\n\nChannel 1: No\n\nChannel 0: your\n\nChannel 1: problem.\n\nChannel 0: convenience.\n\nChannel 1: Yeah.\n\nChannel 0: Alright.\n\nChannel 1: Sure. Yeah.\n\nChannel 0: Okay. So to wrap it up, I'm gonna process or try to reprocess your September invoice amounting $37.98, Wednesday afternoon. That's 2PM.\n\nChannel 1: Yep.\n\nChannel 0: And if we run a problem, present the payment, we'll go ahead and call you Mohammed. Alright?\n\nChannel 1: Sure. No problem. Thank you so much.\n\nChannel 0: Thank you so much. And since we already have this conversation, I'll put your account on hold for suspension.\n\nChannel 1: Sure. No\n\nChannel 0: Your\n\nChannel 1: problem.\n\nChannel 0: it\n\nChannel 1: Thank\n\nChannel 0: is\n\nChannel 1: you.\n\nChannel 0: on the so we'll be active. No problem with that. And thank you so much for answering the phone today. Is there\n\nChannel 1: Yeah.\n\nChannel 0: anything\n\nChannel 1: Yeah.\n\nChannel 0: else\n\nChannel 1: Alright.\n\nChannel 0: I can help you with?\n\nChannel 1: No. That's all for today. Thank you so much.\n\nChannel 0: Thank you so much, Mohammed. Have a great\n\nChannel 1: Thank\n\nChannel 0: day.\n\nChannel 1: you.\n\nChannel 0: Goodbye for now.\n\nChannel 1: You too. Bye.","paragraphs":[{"sentences":[{"text":"Your call has been forwarded to voice","start":0.08,"end":2.1,"sentiment":"neutral","sentiment_score":-0.010276962537318468}],"sentiment":"neutral","sentiment_score":-0.010276962537318468,"channel":1,"num_words":7,"start":0.08,"end":2.1},{"sentences":[{"text":"Hello?","start":5.2,"end":5.7,"sentiment":"neutral","sentiment_score":-0.005249660462141037}],"sentiment":"neutral","sentiment_score":-0.005249660462141037,"channel":0,"num_words":1,"start":5.2,"end":5.7},{"sentences":[{"text":"Hello?","start":5.44,"end":5.94,"sentiment":"neutral","sentiment_score":0.009951811283826828}],"sentiment":"neutral","sentiment_score":0.009951811283826828,"channel":1,"num_words":1,"start":5.44,"end":5.94},{"sentences":[{"text":"Hello.","start":6.8799996,"end":7.2799997,"sentiment":"neutral","sentiment_score":0.05213829129934311},{"text":"Good afternoon.","start":7.2799997,"end":8.0,"sentiment":"neutral","sentiment_score":0.20922310650348663},{"text":"My name is 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asking.","start":22.285,"end":23.744999,"sentiment":"positive","sentiment_score":0.6788075069586436},{"text":"Well, I'm just","start":23.805,"end":24.445,"sentiment":"neutral","sentiment_score":0.16117081542809805}],"sentiment":"positive","sentiment_score":0.5678139951299218,"channel":0,"num_words":17,"start":20.205,"end":24.445},{"sentences":[{"text":"Yep.","start":24.285,"end":24.785,"sentiment":"neutral","sentiment_score":0.10386429727077484}],"sentiment":"neutral","sentiment_score":0.10386429727077484,"channel":1,"num_words":1,"start":24.285,"end":24.785},{"sentences":[{"text":"reaching out regarding your account.","start":24.445,"end":26.305,"sentiment":"neutral","sentiment_score":0.10480511486530304}],"sentiment":"neutral","sentiment_score":0.10480511486530304,"channel":0,"num_words":5,"start":24.445,"end":26.305},{"sentences":[{"text":"Mhmm.","start":27.1,"end":27.6,"sentiment":"neutral","sentiment_score":0.0670672208070755}],"sentiment":"neutral","sentiment_score":0.0670672208070755,"channel":1,"num_words":1,"start":27.1,"end":27.6},{"sentences":[{"text":"I just want to make sure that you received our notice recently through your email, and I wanted to touch base with you before the scheduled account action tomorrow, which the suspension date.","start":27.24,"end":39.9,"sentiment":"neutral","sentiment_score":0.11183359090125922},{"text":"So if you","start":40.145,"end":40.545,"sentiment":"neutral","sentiment_score":0.1346619576215744}],"sentiment":"neutral","sentiment_score":0.11373595479461882,"channel":0,"num_words":36,"start":27.24,"end":40.545},{"sentences":[{"text":"Mhmm.","start":40.515,"end":41.015,"sentiment":"neutral","sentiment_score":0.10958342254161836}],"sentiment":"neutral","sentiment_score":0.10958342254161836,"channel":1,"num_words":1,"start":40.515,"end":41.015},{"sentences":[{"text":"need further assistance making the payment online today, I'll be more than happy to assist you.","start":40.545,"end":45.364998,"sentiment":"positive","sentiment_score":0.38110804557800293},{"text":"How's this done?","start":45.425,"end":46.485,"sentiment":"neutral","sentiment_score":0.09742506965994835}],"sentiment":"positive","sentiment_score":0.33631599674883644,"channel":0,"num_words":19,"start":40.545,"end":46.485},{"sentences":[{"text":"How much is that, basically?","start":48.114998,"end":49.495,"sentiment":"neutral","sentiment_score":-0.007470700517296791}],"sentiment":"neutral","sentiment_score":-0.007470700517296791,"channel":1,"num_words":5,"start":48.114998,"end":49.495},{"sentences":[{"text":"No.","start":51.105,"end":51.425,"sentiment":"neutral","sentiment_score":-0.1445920765399933},{"text":"Do you know this is currently not much.","start":51.425,"end":53.925,"sentiment":"neutral","sentiment_score":-0.13932102546095848},{"text":"Your account balance is only $37.98.","start":54.225,"end":58.86,"sentiment":"neutral","sentiment_score":-0.16232507800062498},{"text":"That only covers that only covers September 19 to September 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needs to be updated?","start":79.405,"end":87.659996,"sentiment":"neutral","sentiment_score":-0.025928433718425885}],"sentiment":"neutral","sentiment_score":-0.010244813622770512,"channel":0,"num_words":41,"start":73.005005,"end":87.659996},{"sentences":[{"text":"This is that before.","start":90.34,"end":91.56,"sentiment":"neutral","sentiment_score":-0.02537645515985787}],"sentiment":"neutral","sentiment_score":-0.02537645515985787,"channel":1,"num_words":4,"start":90.34,"end":91.56},{"sentences":[{"text":"Just give me one second.","start":92.759995,"end":93.799995,"sentiment":"neutral","sentiment_score":-0.01177956499159336},{"text":"Let me just check it.","start":93.799995,"end":94.68,"sentiment":"neutral","sentiment_score":0.0065884929150342945},{"text":"Could you provide the last four digits that should be used and saved on your account, please?","start":94.68,"end":100.565,"sentiment":"neutral","sentiment_score":0.004348222111516139}],"sentiment":"neutral","sentiment_score":0.0017764598338140382,"channel":0,"num_words":27,"start":92.759995,"end":100.565},{"sentences":[{"text":"Is it account or is that my debit card?","start":101.695,"end":104.515,"sentiment":"neutral","sentiment_score":-0.019507332601481013},{"text":"I think it","start":105.135,"end":105.615,"sentiment":"neutral","sentiment_score":-0.011444400995969772}],"sentiment":"neutral","sentiment_score":-0.017491599700103205,"channel":1,"num_words":12,"start":101.695,"end":105.615},{"sentences":[{"text":"Oh,","start":105.505005,"end":105.905,"sentiment":"neutral","sentiment_score":-0.0081377774477005}],"sentiment":"neutral","sentiment_score":-0.0081377774477005,"channel":0,"num_words":1,"start":105.505005,"end":105.905},{"sentences":[{"text":"is 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can help you with?","start":328.67694,"end":329.73694,"sentiment":"neutral","sentiment_score":0.09965966790914535}],"sentiment":"neutral","sentiment_score":0.09965966790914535,"channel":0,"num_words":5,"start":328.67694,"end":329.73694},{"sentences":[{"text":"No.","start":330.03687,"end":330.35687,"sentiment":"neutral","sentiment_score":0.008002446964383125},{"text":"That's all for today.","start":330.35687,"end":331.47687,"sentiment":"neutral","sentiment_score":0.0260295607149601},{"text":"Thank you so much.","start":331.47687,"end":332.45688,"sentiment":"positive","sentiment_score":0.4225437268614769}],"sentiment":"neutral","sentiment_score":0.2002550663633479,"channel":1,"num_words":9,"start":330.03687,"end":332.45688},{"sentences":[{"text":"Thank you so much, Mohammed.","start":332.59695,"end":334.03693,"sentiment":"positive","sentiment_score":0.54607053399086},{"text":"Have a 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How's this done?","start_word":103,"end_word":121,"intents":[{"intent":"Assist with payment","confidence_score":0.3335}]},{"text":"Well, I can help you do pressing the payment. There is actually uh-huh. Do you want me to go ahead and process it using the saved card on your account, or do you or your saved card needs to be updated? This is that before.","start_word":160,"end_word":204,"intents":[{"intent":"Process payment","confidence_score":0.5740146}]},{"text":"The is it okay or is it fine to go for me to go ahead and process this payment? Mhmm.","start_word":276,"end_word":295,"intents":[{"intent":"Process payment","confidence_score":0.7302013},{"intent":"Process payment","confidence_score":0.28865954}]},{"text":"Can you please call me on Wednesday, 02:00, so I can pay? Wednesday.","start_word":532,"end_word":544,"intents":[{"intent":"Make payment","confidence_score":0.09204991}]}]},"sentiments":{"segments":[{"text":"Your call has been forwarded to voice Hello? Hello? Hello. Good afternoon. My name is Mary, and I'm calling from Airtel. May I speak with Mohammed? Yes. Speaking. Hi, Mohammed. How are you doing today?","start_word":0,"end_word":34,"sentiment":"neutral","sentiment_score":0.11701515316963196},{"text":"I'm good. Thank you. How are you? That's good to hear. I'm also doing great. Thank you so much for asking.","start_word":35,"end_word":55,"sentiment":"positive","sentiment_score":0.5857565999031067},{"text":"Well, I'm just Yep. reaching out regarding your account. Mhmm. I just want to make sure that you received our notice recently through your email, and I wanted to touch base with you before the scheduled account action tomorrow, which the suspension date. So if you Mhmm.","start_word":56,"end_word":102,"sentiment":"neutral","sentiment_score":0.11382264643907548},{"text":"need further assistance making the payment online today, I'll be more than happy to assist you.","start_word":103,"end_word":118,"sentiment":"positive","sentiment_score":0.3908870816230774},{"text":"How's this done? How much is that, basically? No. Do you know this is currently not much. Your account balance is only $37.98. That only covers that only covers September 19 to September 30. Okay. So I need to pay online? Well, I can help you do pressing the payment. There is actually uh-huh. Do you want me to go ahead and process it using the saved card on your account, or do you or your saved card needs to be updated? This is that before. Just give me one second. Let me just check it. Could you provide the last four digits that should be used and saved on your account, please? Is it account or is that my debit card? I think it Oh, is a does debit it, sir? card 2914 with the ending? Yes. Yes. This is the last four digit, and this is the card that is currently saved in your account.","start_word":119,"end_word":275,"sentiment":"neutral","sentiment_score":-0.011906278100173183},{"text":"The is it okay or is it fine to go for me to go ahead and process this payment?","start_word":276,"end_word":294,"sentiment":"positive","sentiment_score":0.35681018233299255},{"text":"Mhmm. Is this feasible? Can I, like, pay on some more afternoon? Tomorrow afternoon. Are we using the same card on file? Yes.","start_word":295,"end_word":317,"sentiment":"neutral","sentiment_score":0.05458301678299904},{"text":"Do you well, I can process it for you, you know, for you not to be hassle around processing the payment.","start_word":318,"end_word":338,"sentiment":"positive","sentiment_score":0.39280039072036743},{"text":"If you could give me an exact time on what time I could process it? Actually, I finished my work about in afternoon, 05:00, so I need to go to deposit. It's not possible, like, can I, like, my this invoice and next invoice pay together? You mean you mean the September and October? Yes. Yeah. Well, yeah, we can also do that. However, the $37.98 will, of course, will be added to your October invoice, Yeah. and it If will if you cost yeah. you If you more can, than can you 20 please seven. add this invoice to my in It's my for October my it's bill not for my bill? so I can pay it together? I can pay it again. We cannot actually, you know, merge two different invoices. So if we are to pay one invoice, we need to pay it separately. Okay. It Mhmm. mhmm. So are we processing the or are we gonna process the settlement for September invoice tomorrow afternoon? Not tomorrow afternoon. I'm basically I can pay on Wednesday in afternoon. Wednesday afternoon. No worries. I'll take note of that in your account. Yeah. Can you please call me on Wednesday, 02:00, so I can pay? Wednesday. Actually, there's no need to call you as long as we have already added your card on file. I mean, I know that thanks I mean, we we also get busy, and I don't wanna disturb you calling you just to make the payment. Since you have already Sure. saved your card on file, I can process that on Wednesday at 2PM. And if I run and if I run with any problem, just that that's the time that I'll call you. Okay? Sure. For No your problem. convenience. Yeah. Alright. Sure. Yeah. Okay. So to wrap it up, I'm gonna process or try to reprocess your September invoice amounting $37.98, Wednesday afternoon. That's 2PM. Yep. And if we run a problem, present the payment, we'll go ahead and call you Mohammed. Alright? Sure. No problem.","start_word":339,"end_word":680,"sentiment":"neutral","sentiment_score":0.010842998343252997},{"text":"Thank you so much. Thank you so much.","start_word":681,"end_word":688,"sentiment":"positive","sentiment_score":0.3630686402320862},{"text":"And since we already have this conversation, I'll put your account on hold for suspension. Sure. No Your problem. it Thank is you. on the so we'll be active. No problem with that.","start_word":689,"end_word":721,"sentiment":"neutral","sentiment_score":0.062163107097148895},{"text":"And thank you so much for answering the phone today.","start_word":722,"end_word":731,"sentiment":"positive","sentiment_score":0.4021201729774475},{"text":"Is there Yeah. anything Yeah. else Alright. I can help you with? No. That's all for today.","start_word":732,"end_word":748,"sentiment":"neutral","sentiment_score":0.061468202620744705},{"text":"Thank you so much. Thank you so much, Mohammed. Have a great Thank day.","start_word":749,"end_word":762,"sentiment":"positive","sentiment_score":0.5375031232833862},{"text":"you. Goodbye for now. You too. Bye.","start_word":763,"end_word":769,"sentiment":"neutral","sentiment_score":0.1754801039184843}],"average":{"sentiment":"neutral","sentiment_score":0.08372783570148966}}}}