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The person you're trying to reach is not available. At the tone, please record your message. When you have finished recording, you may hang up. Hello?\n\nChannel 0: Hi. Good morning.\n\nChannel 1: Hello?\n\nChannel 0: Hello. Good morning. Is is\n\nChannel 1: Yes.\n\nChannel 0: this Isami?\n\nChannel 1: Yes.\n\nChannel 0: Good morning, Isami. Anyway, this is Amira from Goddard Green Force. You made an inquiry to our website last night.\n\nChannel 1: For what, sir?\n\nChannel 0: This is from Better Clean Course. You made\n\nChannel 1: Sorry.\n\nChannel 0: an\n\nChannel 1: I cannot\n\nChannel 0: inquiry?\n\nChannel 1: hear you. You have a very, very strong accent. I do apologize. Thank you. 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morning.","start":12.96,"end":13.7,"sentiment":"neutral","sentiment_score":0.10243845731019974}],"sentiment":"neutral","sentiment_score":0.08004229764143626,"channel":0,"num_words":3,"start":12.559999,"end":13.7},{"sentences":[{"text":"Hello?","start":15.1050005,"end":15.6050005,"sentiment":"neutral","sentiment_score":0.023028088733553886}],"sentiment":"neutral","sentiment_score":0.023028088733553886,"channel":1,"num_words":1,"start":15.1050005,"end":15.6050005},{"sentences":[{"text":"Hello.","start":16.695,"end":17.195,"sentiment":"neutral","sentiment_score":0.04094944894313812},{"text":"Good morning.","start":17.335,"end":17.974998,"sentiment":"neutral","sentiment_score":0.1359005644917488},{"text":"Is is","start":17.974998,"end":18.535,"sentiment":"neutral","sentiment_score":0.06436590477824211}],"sentiment":"neutral","sentiment_score":0.08829647749662399,"channel":0,"num_words":5,"start":16.695,"end":18.535},{"sentences":[{"text":"Yes.","start":18.465,"end":18.965,"sentiment":"neutral","sentiment_score":0.07367638498544693}],"sentiment":"neutral","sentiment_score":0.07367638498544693,"channel":1,"num_words":1,"start":18.465,"end":18.965},{"sentences":[{"text":"this Isami?","start":18.535,"end":19.355,"sentiment":"neutral","sentiment_score":0.050892606377601624}],"sentiment":"neutral","sentiment_score":0.050892606377601624,"channel":0,"num_words":2,"start":18.535,"end":19.355},{"sentences":[{"text":"Yes.","start":20.305,"end":20.805,"sentiment":"neutral","sentiment_score":0.057942844927310944}],"sentiment":"neutral","sentiment_score":0.057942844927310944,"channel":1,"num_words":1,"start":20.305,"end":20.805},{"sentences":[{"text":"Good morning, Isami.","start":22.215,"end":23.355,"sentiment":"neutral","sentiment_score":0.19684318204720816},{"text":"Anyway, this is Amira from Goddard Green Force.","start":24.215,"end":27.115,"sentiment":"neutral","sentiment_score":0.05829944275319576},{"text":"You made an inquiry to our website last night.","start":27.255,"end":30.474998,"sentiment":"neutral","sentiment_score":-0.030815284699201584}],"sentiment":"neutral","sentiment_score":0.038979376293718816,"channel":0,"num_words":20,"start":22.215,"end":30.474998},{"sentences":[{"text":"For what, sir?","start":32.63,"end":33.85,"sentiment":"neutral","sentiment_score":-0.04442723964651426}],"sentiment":"neutral","sentiment_score":-0.04442723964651426,"channel":1,"num_words":3,"start":32.63,"end":33.85},{"sentences":[{"text":"This is from Better Clean Course.","start":35.65,"end":37.75,"sentiment":"neutral","sentiment_score":-0.013321618239084879},{"text":"You made","start":39.010002,"end":39.57,"sentiment":"neutral","sentiment_score":-0.09531570225954056}],"sentiment":"neutral","sentiment_score":-0.0338201392441988,"channel":0,"num_words":8,"start":35.65,"end":39.57},{"sentences":[{"text":"Sorry.","start":39.344936,"end":39.584938,"sentiment":"neutral","sentiment_score":-0.20664635300636292}],"sentiment":"neutral","sentiment_score":-0.20664635300636292,"channel":1,"num_words":1,"start":39.344936,"end":39.584938},{"sentences":[{"text":"an","start":39.57,"end":39.89,"sentiment":"neutral","sentiment_score":-0.20864875614643097}],"sentiment":"neutral","sentiment_score":-0.20864875614643097,"channel":0,"num_words":1,"start":39.57,"end":39.89},{"sentences":[{"text":"I cannot","start":39.584938,"end":40.224937,"sentiment":"negative","sentiment_score":-0.37449583411216736}],"sentiment":"negative","sentiment_score":-0.37449583411216736,"channel":1,"num_words":2,"start":39.584938,"end":40.224937},{"sentences":[{"text":"inquiry?","start":39.89,"end":40.39,"sentiment":"neutral","sentiment_score":-0.3112783432006836}],"sentiment":"neutral","sentiment_score":-0.3112783432006836,"channel":0,"num_words":1,"start":39.89,"end":40.39},{"sentences":[{"text":"hear you.","start":40.224937,"end":40.624935,"sentiment":"negative","sentiment_score":-0.45109619200229645},{"text":"You have a very, very strong accent.","start":40.624935,"end":42.884937,"sentiment":"negative","sentiment_score":-0.7065983244350978},{"text":"I do apologize.","start":42.944935,"end":43.764935,"sentiment":"negative","sentiment_score":-0.40630661447842914},{"text":"Thank you.","start":44.304935,"end":44.864937,"sentiment":"neutral","sentiment_score":-0.0029187314212322235},{"text":"Bye.","start":44.864937,"end":45.364937,"sentiment":"neutral","sentiment_score":-0.0019894568249583244}],"sentiment":"negative","sentiment_score":-0.4716751612101992,"channel":1,"num_words":15,"start":40.224937,"end":45.364937}]},"summary":{"result":"success","short":"The customer receives a call from Amira at Goddard Green Force who is following up on an inquiry he made for their website. The call is initially forwarded to Amira's voicemail, but the customer is unable to leave a message as he has a strong accent."},"intents":{"segments":[]},"sentiments":{"segments":[{"text":"Your call has been forwarded to voice mail. The person you're trying to reach is not available.","start_word":0,"end_word":16,"sentiment":"negative","sentiment_score":-0.4182310104370117},{"text":"At the tone, please record your message. When you have finished recording, you may hang up. Hello? Hi. Good morning. Hello? Hello. Good morning. Is is Yes. this Isami? Yes. Good morning, Isami. Anyway, this is Amira from Goddard Green Force. You made an inquiry to our website last night. For what, sir? This is from Better Clean Course. You made Sorry. an I cannot inquiry?","start_word":17,"end_word":82,"sentiment":"neutral","sentiment_score":-0.022245893254876137},{"text":"hear you. You have a very, very strong accent. I do apologize.","start_word":83,"end_word":94,"sentiment":"negative","sentiment_score":-0.5854101181030273},{"text":"Thank you. Bye.","start_word":95,"end_word":97,"sentiment":"neutral","sentiment_score":-0.0023404795210808516}],"average":{"sentiment":"neutral","sentiment_score":-0.14839887619018555}}}}