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I've got. Alright. Well, let me know what what issues are you having. I know that we did a GOP update and all that and sort of set out some red flags here in Australia with all these compliances in in in line. It shouldn't have happened, but it happened. And if that if that's one of the reasons, yeah, just let me know. Okay. So hang on. Hang on one second. One yep. Okay. Cool. Okay. So if you're working from home, you're not able to log in to your work portal. Right? Yeah. What needs to happen there is your IT department needs to refresh or reset reset the IP, and that will make you able to log in. It's and it's just that you have a your your company probably have a VPN in place, and that will, because of the security level it's at, it would block the new IP. So all all they all they gotta do is just reset it. But we've had this problem with other customers. They rang up. They've reset the IP or refreshed or whatever they had to do from their end, and and they were able to log back in and start working. Sorry about that. It's just one thing we had to do because of these all new compliances we have here in Australia. We did that, but, unfortunately, we were faced with this big issue, and we've got probably 90% of it resolved. There's probably another 10% to go, and, hopefully, that'll be done in the next couple of days. And then have then all this other problem with you logging into work and all that will be just automatically resolved. Yeah. Look. Yeah. I know it's been a pain. I I really apologize, but we, as a company, have done this before. We've never had this problem. It all started this all this problem started on when did they they did the government did an upgrade with a 16 year old or something like that, unallowed to access certain sites and stuff like that. I don't know. I can't remember what it was. TikTok and stuff. Yeah. Yeah. Ever since that that compliance has been put in place, a lot of ISPs have been having the same issue for some reason. Because all all the all the IP transit in Australia comes from The US anyway. It's all US based. It's you got I think there's four companies, three or four companies, the biggest IP transit providers in the world, and one of them does is not. None of them are here in Australia, if you know what I mean. Telstra and Optus use the same use the same bloody thing. So it's just we got caught out, unfortunately. We do apologize about that. But we have got 90% of it fixed. We're just waiting for a new form that had to be filled out. That should be done the next couple weeks a couple of days. Sorry. And thereon, we should have all this problem with TV streaming and all that stuff resolved. Although it's funny because 70% of our customers that use Netflix are able to see Netflix in Australia, and and the 30% of them comes from The US. I I can't work that one out either, but I it's just it's got to do with this G o p g o I p transit location that somehow a lot of customers got blocked. And most of them are resolved, but we still wait for this other update to happen, and then that'll just just bring us back to normal. Look. I can imagine. I am really it is it is not a good thing for us, for our company. Airtel, you know, gives us a bad image. And the thing is that these people that have provided us this service are aware of it. But, however, I think this last compliance that we've we got too many compliances here in Australia, unfortunately. And all these compliances, whether it's for your license or for getting out of your house or whatever this and that, it's just become too much. And that's why we're having all these problems. Apparently, Australia is number one in the world when it comes to scamming and getting hacked into accounts. Yeah. Well, we've had I think it was Optus a couple months ago where customers having money taken out of their account or something like that. So yeah. Yeah. It was on the news. It was just crazy. I don't know what's happening with it. They've look. I'll tell you what the problem is. A lot of our resources are outsourced from outside of Australia, and that's the problem. We we have our own resources in Australia in Southbank in Melbourne, but companies like Optus and all that. But anyway, look, I'm not here to talk about them. We apologize. It's all getting fixed. Ninety percent's fixed. Just another couple more days, two or three more days for all this other stuff to get resolved. Yeah. Just tell them what's happened. Let them know that we you've been upgraded to and just give them the the IP that you should give them when you go into your computer, just check up what is my IP. It'll be the IP v four, and just give them that IP number, and they should be able to sort that out for you. I mean, they're IT guys for god's sake. They should be able to sort that out for you. Alright. Sorry about that. I was wondering. You have a wonderful day. Any other problems, just give us a callback. Okay. Thank you. Have a have a nice day. 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afternoon. Airtel tech support. Mhmm. And may I have your name, please? Alrighty White.\n\nOkay. Just let me pull up the account. One second. Riley, that's r I l e y? Alright.\n\nAlright. Okay. I've got. Alright. Well, let me know what what issues are you having.\n\nI know that we did a GOP update and all that and sort of set out some red flags here in Australia with all these compliances in in in line. It shouldn't have happened, but it happened. And if that if that's one of the reasons, yeah, just let me know. Okay. So hang on.\n\nHang on one second. One yep. Okay. Cool. Okay.\n\nSo if you're working from home, you're not able to log in to your work portal. Right? Yeah. What needs to happen there is your IT department needs to refresh or reset reset the IP, and that will make you able to log in. It's and it's just that you have a your your company probably have a VPN in place, and that will, because of the security level it's at, it would block the new IP.\n\nSo all all they all they gotta do is just reset it. But we've had this problem with other customers. They rang up. They've reset the IP or refreshed or whatever they had to do from their end, and and they were able to log back in and start working. Sorry about that.\n\nIt's just one thing we had to do because of these all new compliances we have here in Australia. We did that, but, unfortunately, we were faced with this big issue, and we've got probably 90% of it resolved. There's probably another 10% to go, and, hopefully, that'll be done in the next couple of days. And then have then all this other problem with you logging into work and all that will be just automatically resolved. Yeah.\n\nLook. Yeah. I know it's been a pain. I I really apologize, but we, as a company, have done this before. We've never had this problem.\n\nIt all started this all this problem started on when did they they did the government did an upgrade with a 16 year old or something like that, unallowed to access certain sites and stuff like that. I don't know. I can't remember what it was. TikTok and stuff. Yeah.\n\nYeah. Ever since that that compliance has been put in place, a lot of ISPs have been having the same issue for some reason. Because all all the all the IP transit in Australia comes from The US anyway. It's all US based. It's you got I think there's four companies, three or four companies, the biggest IP transit providers in the world, and one of them does is not.\n\nNone of them are here in Australia, if you know what I mean. Telstra and Optus use the same use the same bloody thing. So it's just we got caught out, unfortunately. We do apologize about that. But we have got 90% of it fixed.\n\nWe're just waiting for a new form that had to be filled out. That should be done the next couple weeks a couple of days. Sorry. And thereon, we should have all this problem with TV streaming and all that stuff resolved. Although it's funny because 70% of our customers that use Netflix are able to see Netflix in Australia, and and the 30% of them comes from The US.\n\nI I can't work that one out either, but I it's just it's got to do with this G o p g o I p transit location that somehow a lot of customers got blocked. And most of them are resolved, but we still wait for this other update to happen, and then that'll just just bring us back to normal. Look. I can imagine. I am really it is it is not a good thing for us, for our company.\n\nAirtel, you know, gives us a bad image. And the thing is that these people that have provided us this service are aware of it. But, however, I think this last compliance that we've we got too many compliances here in Australia, unfortunately. And all these compliances, whether it's for your license or for getting out of your house or whatever this and that, it's just become too much. And that's why we're having all these problems.\n\nApparently, Australia is number one in the world when it comes to scamming and getting hacked into accounts. Yeah. Well, we've had I think it was Optus a couple months ago where customers having money taken out of their account or something like that. So yeah. Yeah.\n\nIt was on the news. It was just crazy. I don't know what's happening with it. They've look. I'll tell you what the problem is.\n\nA lot of our resources are outsourced from outside of Australia, and that's the problem. We we have our own resources in Australia in Southbank in Melbourne, but companies like Optus and all that. But anyway, look, I'm not here to talk about them. We apologize. It's all getting fixed.\n\nNinety percent's fixed. Just another couple more days, two or three more days for all this other stuff to get resolved. Yeah. Just tell them what's happened. Let them know that we you've been upgraded to and just give them the the IP that you should give them when you go into your computer, just check up what is my IP.\n\nIt'll be the IP v four, and just give them that IP number, and they should be able to sort that out for you. I mean, they're IT guys for god's sake. They should be able to sort that out for you. Alright. Sorry about that.\n\nI was wondering. You have a wonderful day. Any other problems, just give us a callback. Okay. Thank you.\n\nHave a have a nice day. Bye bye.","paragraphs":[{"sentences":[{"text":"Good afternoon.","start":1.12,"end":1.8399999,"sentiment":"positive","sentiment_score":0.4724249392747879},{"text":"Airtel tech support.","start":1.8399999,"end":2.8999999,"sentiment":"neutral","sentiment_score":0.28533776601155597},{"text":"Mhmm.","start":14.825,"end":15.1449995,"sentiment":"neutral","sentiment_score":-0.022176092490553856},{"text":"And may I have your name, please?","start":15.1449995,"end":16.925,"sentiment":"neutral","sentiment_score":0.005300127635044711},{"text":"Alrighty White.","start":24.665,"end":25.625,"sentiment":"neutral","sentiment_score":0.05914139561355114}],"sentiment":"neutral","sentiment_score":0.1289380512510737,"num_words":15,"start":1.12,"end":25.625},{"sentences":[{"text":"Okay.","start":25.625,"end":26.025,"sentiment":"neutral","sentiment_score":0.045492544770240784},{"text":"Just let me pull up the account.","start":26.025,"end":27.384998,"sentiment":"neutral","sentiment_score":0.03327443450689316},{"text":"One second.","start":27.384998,"end":28.125,"sentiment":"neutral","sentiment_score":0.009422925300896168},{"text":"Riley, that's r I l e y?","start":35.42,"end":38.48,"sentiment":"neutral","sentiment_score":0.011737064990614141},{"text":"Alright.","start":45.685,"end":46.185,"sentiment":"neutral","sentiment_score":0.056630685925483704}],"sentiment":"neutral","sentiment_score":0.024224976543337107,"num_words":18,"start":25.625,"end":46.185},{"sentences":[{"text":"Alright.","start":46.405003,"end":46.905003,"sentiment":"neutral","sentiment_score":0.06817447394132614},{"text":"Okay.","start":47.125,"end":47.625,"sentiment":"neutral","sentiment_score":0.06778337806463242},{"text":"I've got.","start":47.685,"end":48.265,"sentiment":"neutral","sentiment_score":0.04550114646553993},{"text":"Alright.","start":49.285,"end":49.785,"sentiment":"neutral","sentiment_score":0.0840362012386322},{"text":"Well, let me know what what issues are you having.","start":50.805,"end":53.125,"sentiment":"neutral","sentiment_score":-0.021588089875876904}],"sentiment":"neutral","sentiment_score":0.0063410298277934395,"num_words":15,"start":46.405003,"end":53.125},{"sentences":[{"text":"I know that we did a GOP update and all that and sort of set out some red flags here in Australia with all these compliances in in in line.","start":53.125,"end":63.01,"sentiment":"neutral","sentiment_score":-0.20354644681016604},{"text":"It shouldn't have happened, but it happened.","start":63.01,"end":64.55,"sentiment":"negative","sentiment_score":-0.3736338572842734},{"text":"And if that if that's one of the reasons, yeah, just let me know.","start":64.93,"end":68.55,"sentiment":"neutral","sentiment_score":-0.17290834550346648},{"text":"Okay.","start":79.175,"end":79.675,"sentiment":"neutral","sentiment_score":-0.1655324548482895},{"text":"So hang on.","start":79.735,"end":80.695,"sentiment":"neutral","sentiment_score":-0.18966934581597647}],"sentiment":"neutral","sentiment_score":-0.21594704972072082,"num_words":55,"start":53.125,"end":80.695},{"sentences":[{"text":"Hang on one second.","start":80.695,"end":81.83501,"sentiment":"neutral","sentiment_score":-0.19588785991072655},{"text":"One yep.","start":82.490005,"end":83.05,"sentiment":"neutral","sentiment_score":-0.2784217894077301},{"text":"Okay.","start":83.05,"end":83.37,"sentiment":"neutral","sentiment_score":0.024690143764019012},{"text":"Cool.","start":83.37,"end":83.87,"sentiment":"neutral","sentiment_score":0.13229550421237946},{"text":"Okay.","start":84.810005,"end":85.130005,"sentiment":"neutral","sentiment_score":-0.024798937141895298}],"sentiment":"neutral","sentiment_score":-0.1342453675137626,"num_words":9,"start":80.695,"end":85.130005},{"sentences":[{"text":"So if you're working from home, you're not able to log in to your work portal.","start":85.130005,"end":88.41,"sentiment":"neutral","sentiment_score":-0.2843114919960499},{"text":"Right?","start":88.41,"end":88.91,"sentiment":"neutral","sentiment_score":-0.17573688924312592},{"text":"Yeah.","start":90.170006,"end":90.41,"sentiment":"neutral","sentiment_score":-0.2132037878036499},{"text":"What needs to happen there is your IT department needs to refresh or reset reset the IP, and that will make you able to log in.","start":90.41,"end":101.145,"sentiment":"neutral","sentiment_score":-0.2635160441008898},{"text":"It's and it's just that you have a your your company probably have a VPN in place, and that will, because of the security level it's at, it would block the new IP.","start":101.84499,"end":115.119995,"sentiment":"neutral","sentiment_score":-0.053106732553604874}],"sentiment":"neutral","sentiment_score":-0.17586836194643726,"num_words":77,"start":85.130005,"end":115.119995},{"sentences":[{"text":"So all all they all they gotta do is just reset it.","start":116.06,"end":118.94,"sentiment":"neutral","sentiment_score":-0.04814901389181614},{"text":"But we've had this problem with other customers.","start":118.94,"end":120.78,"sentiment":"neutral","sentiment_score":-0.17169361235573888},{"text":"They rang up.","start":120.78,"end":121.759995,"sentiment":"neutral","sentiment_score":-0.1631118506193161},{"text":"They've reset the IP or refreshed or whatever they had to do from their end, and and they were able to log back in and start working.","start":121.895004,"end":130.05501,"sentiment":"neutral","sentiment_score":-0.11916150883943946},{"text":"Sorry about that.","start":130.05501,"end":130.77501,"sentiment":"neutral","sentiment_score":-0.28630809982617694}],"sentiment":"neutral","sentiment_score":-0.12296146519903867,"num_words":53,"start":116.06,"end":130.77501},{"sentences":[{"text":"It's just one thing we had to do because of these all new compliances we have here in Australia.","start":130.77501,"end":135.27501,"sentiment":"neutral","sentiment_score":-0.15301977568551114},{"text":"We did that, but, unfortunately, we were faced with this big issue, and we've got probably 90% of it resolved.","start":136.56001,"end":143.44,"sentiment":"neutral","sentiment_score":-0.27161342445760966},{"text":"There's probably another 10% to go, and, hopefully, that'll be done in the next couple of days.","start":143.44,"end":147.84001,"sentiment":"neutral","sentiment_score":-0.2568400510970284},{"text":"And then have then all this other problem with you logging into work and all that will be just automatically resolved.","start":147.84001,"end":154.09499,"sentiment":"neutral","sentiment_score":-0.20440787360781715},{"text":"Yeah.","start":158.31499,"end":158.715,"sentiment":"neutral","sentiment_score":0.03153735399246216}],"sentiment":"neutral","sentiment_score":-0.21752503958459085,"num_words":78,"start":130.77501,"end":158.715},{"sentences":[{"text":"Look.","start":158.715,"end":159.19499,"sentiment":"neutral","sentiment_score":0.0011810529977083206},{"text":"Yeah.","start":159.19499,"end":159.435,"sentiment":"neutral","sentiment_score":-0.07246948033571243},{"text":"I know it's been a pain.","start":159.435,"end":160.555,"sentiment":"neutral","sentiment_score":-0.30596722414096195},{"text":"I I really apologize, but we, as a company, have done this before.","start":160.555,"end":164.95001,"sentiment":"neutral","sentiment_score":-0.27515649451659274},{"text":"We've never had this problem.","start":164.95001,"end":166.49,"sentiment":"neutral","sentiment_score":-0.31234692931175234}],"sentiment":"neutral","sentiment_score":-0.27099464797916323,"num_words":26,"start":158.715,"end":166.49},{"sentences":[{"text":"It all started this all this problem started on when did they they did the government did an upgrade with a 16 year old or something like that, unallowed to access certain sites and stuff like that.","start":167.03,"end":178.52501,"sentiment":"neutral","sentiment_score":-0.20456388834360484},{"text":"I don't know.","start":178.52501,"end":178.845,"sentiment":"neutral","sentiment_score":-0.20379531383514404},{"text":"I can't remember what it was.","start":178.845,"end":180.145,"sentiment":"neutral","sentiment_score":-0.15994019558032355},{"text":"TikTok and stuff.","start":180.845,"end":182.145,"sentiment":"neutral","sentiment_score":-0.052911860247453056},{"text":"Yeah.","start":182.445,"end":182.685,"sentiment":"neutral","sentiment_score":-0.020268280059099197}],"sentiment":"neutral","sentiment_score":-0.18637789689004422,"num_words":50,"start":167.03,"end":182.685},{"sentences":[{"text":"Yeah.","start":182.685,"end":183.185,"sentiment":"neutral","sentiment_score":-0.03515254333615303},{"text":"Ever since that that compliance has been put in place, a lot of ISPs have been having the same issue for some reason.","start":183.405,"end":191.22,"sentiment":"neutral","sentiment_score":-0.1941618958245153},{"text":"Because all all the all the IP transit in Australia comes from The US anyway.","start":191.22,"end":195.08,"sentiment":"neutral","sentiment_score":-0.0114501618159314},{"text":"It's all US based.","start":196.42,"end":197.54001,"sentiment":"neutral","sentiment_score":0.0026773347635753453},{"text":"It's you got I think there's four companies, three or four companies, the biggest IP transit providers in the world, and one of them does is not.","start":197.54001,"end":205.995,"sentiment":"neutral","sentiment_score":-0.034969310414184024}],"sentiment":"neutral","sentiment_score":-0.08008700880953776,"num_words":70,"start":182.685,"end":205.995},{"sentences":[{"text":"None of them are here in Australia, if you know what I mean.","start":206.235,"end":208.235,"sentiment":"neutral","sentiment_score":-0.0999275274001635},{"text":"Telstra and Optus use the same use the same bloody thing.","start":208.235,"end":211.67499,"sentiment":"neutral","sentiment_score":-0.08405518565665591},{"text":"So it's just we got caught out, unfortunately.","start":211.67499,"end":213.595,"sentiment":"neutral","sentiment_score":-0.17672005109488964},{"text":"We do apologize about that.","start":213.595,"end":215.135,"sentiment":"neutral","sentiment_score":-0.15873079895973205},{"text":"But we have got 90% of it fixed.","start":215.19499,"end":217.19499,"sentiment":"neutral","sentiment_score":0.08208143711090088}],"sentiment":"neutral","sentiment_score":-0.0838761734465758,"num_words":45,"start":206.235,"end":217.19499},{"sentences":[{"text":"We're just waiting for a new form that had to be filled out.","start":217.19499,"end":222.34999,"sentiment":"neutral","sentiment_score":0.08319886343983504},{"text":"That should be done the next couple weeks a couple of days.","start":222.34999,"end":225.23,"sentiment":"neutral","sentiment_score":0.09338781811917822},{"text":"Sorry.","start":225.23,"end":225.73,"sentiment":"neutral","sentiment_score":-0.011079581454396248},{"text":"And thereon, we should have all this problem with TV streaming and all that stuff resolved.","start":226.11,"end":231.56999,"sentiment":"neutral","sentiment_score":-0.0004291667937650345},{"text":"Although it's funny because 70% of our customers that use Netflix are able to see Netflix in Australia, and and the 30% of them comes from The US.","start":231.62999,"end":243.065,"sentiment":"neutral","sentiment_score":-0.033756590714412074}],"sentiment":"neutral","sentiment_score":0.017701546456997414,"num_words":70,"start":217.19499,"end":243.065},{"sentences":[{"text":"I I can't work that one out either, but I it's just it's got to do with this G o p g o I p transit location that somehow a lot of customers got blocked.","start":243.065,"end":255.22,"sentiment":"neutral","sentiment_score":-0.16076017320156097},{"text":"And most of them are resolved, but we still wait for this other update to happen, and then that'll just just bring us back to normal.","start":255.22,"end":262.545,"sentiment":"neutral","sentiment_score":-0.11514796689152718},{"text":"Look.","start":269.005,"end":269.245,"sentiment":"neutral","sentiment_score":-0.32993435859680176},{"text":"I can imagine.","start":269.245,"end":270.065,"sentiment":"negative","sentiment_score":-0.442987193663915},{"text":"I am really it is it is not a good thing for us, for our company.","start":270.125,"end":276.03,"sentiment":"negative","sentiment_score":-0.6023233160376549}],"sentiment":"neutral","sentiment_score":-0.24588299009167117,"num_words":81,"start":243.065,"end":276.03},{"sentences":[{"text":"Airtel, you know, gives us a bad image.","start":276.03,"end":278.03,"sentiment":"negative","sentiment_score":-0.6387835070490837},{"text":"And the thing is that these people that have provided us this service are aware of it.","start":278.03,"end":285.07,"sentiment":"neutral","sentiment_score":-0.21718153795775244},{"text":"But, however, I think this last compliance that we've we got too many compliances here in Australia, unfortunately.","start":285.07,"end":291.435,"sentiment":"negative","sentiment_score":-0.42488814724816215},{"text":"And all these compliances, whether it's for your license or for getting out of your house or whatever this and that, it's just become too much.","start":292.215,"end":302.8,"sentiment":"neutral","sentiment_score":-0.30783108134682363},{"text":"And that's why we're having all these problems.","start":303.34,"end":305.34,"sentiment":"negative","sentiment_score":-0.3543666861951351}],"sentiment":"negative","sentiment_score":-0.35440107086649186,"num_words":77,"start":276.03,"end":305.34},{"sentences":[{"text":"Apparently, Australia is number one in the world when it comes to scamming and getting hacked into accounts.","start":305.34,"end":313.05502,"sentiment":"neutral","sentiment_score":-0.31566926340262097},{"text":"Yeah.","start":314.715,"end":314.95502,"sentiment":"neutral","sentiment_score":-0.1128549799323082},{"text":"Well, we've had I think it was Optus a couple months ago where customers having money taken out of their account or something like that.","start":314.95502,"end":321.45502,"sentiment":"neutral","sentiment_score":-0.22933932334184648},{"text":"So yeah.","start":323.21,"end":324.65,"sentiment":"neutral","sentiment_score":-0.11939351260662079},{"text":"Yeah.","start":324.65,"end":324.81,"sentiment":"neutral","sentiment_score":-0.06503812968730927}],"sentiment":"neutral","sentiment_score":-0.25174914807715315,"num_words":47,"start":305.34,"end":324.81},{"sentences":[{"text":"It was on the news.","start":324.81,"end":325.69,"sentiment":"neutral","sentiment_score":-0.10479625761508941},{"text":"It was just crazy.","start":325.69,"end":326.57,"sentiment":"neutral","sentiment_score":-0.31551868468523026},{"text":"I don't know what's happening with it.","start":326.57,"end":328.00998,"sentiment":"neutral","sentiment_score":-0.25049784566674915},{"text":"They've look.","start":328.00998,"end":329.93,"sentiment":"neutral","sentiment_score":-0.10513323172926903},{"text":"I'll tell you what the problem is.","start":329.93,"end":331.13,"sentiment":"neutral","sentiment_score":-0.12984074652194977}],"sentiment":"neutral","sentiment_score":-0.18634770542383194,"num_words":25,"start":324.81,"end":331.13},{"sentences":[{"text":"A lot of our resources are outsourced from outside of Australia, and that's the problem.","start":331.13,"end":335.31,"sentiment":"negative","sentiment_score":-0.3461486518383026},{"text":"We we have our own resources in Australia in Southbank in Melbourne, but companies like Optus and all that.","start":336.645,"end":343.125,"sentiment":"neutral","sentiment_score":-0.19235546063435705},{"text":"But anyway, look, I'm not here to talk about them.","start":343.125,"end":345.205,"sentiment":"neutral","sentiment_score":-0.1678255759179592},{"text":"We apologize.","start":345.205,"end":345.945,"sentiment":"neutral","sentiment_score":-0.21482256799936295},{"text":"It's all getting fixed.","start":346.085,"end":347.04498,"sentiment":"neutral","sentiment_score":-0.25039633363485336}],"sentiment":"neutral","sentiment_score":-0.2391293951869011,"num_words":50,"start":331.13,"end":347.04498},{"sentences":[{"text":"Ninety percent's fixed.","start":347.04498,"end":348.005,"sentiment":"neutral","sentiment_score":-0.0993751510977745},{"text":"Just another couple more days, two or three more days for all this other stuff to get resolved.","start":348.005,"end":352.22,"sentiment":"neutral","sentiment_score":-0.2633008145623737},{"text":"Yeah.","start":356.6,"end":357.0,"sentiment":"neutral","sentiment_score":0.03301580622792244},{"text":"Just tell them what's happened.","start":357.0,"end":358.28,"sentiment":"neutral","sentiment_score":0.03680070824921131},{"text":"Let them know that we you've been upgraded to and just give them the the IP that you should give them when you go into your computer, just check up what is my IP.","start":358.28,"end":371.07498,"sentiment":"neutral","sentiment_score":0.07207657933673438}],"sentiment":"neutral","sentiment_score":-0.03885109951628036,"num_words":61,"start":347.04498,"end":371.07498},{"sentences":[{"text":"It'll be the IP v four, and just give them that IP number, and they should be able to sort that out for you.","start":371.375,"end":376.895,"sentiment":"neutral","sentiment_score":0.09961122538273533},{"text":"I mean, they're IT guys for god's sake.","start":376.895,"end":378.41498,"sentiment":"neutral","sentiment_score":0.10598533600568771},{"text":"They should be able to sort that out for you.","start":378.41498,"end":380.275,"sentiment":"neutral","sentiment_score":0.18540346547961234},{"text":"Alright.","start":382.49,"end":382.88998,"sentiment":"neutral","sentiment_score":0.0745692253112793},{"text":"Sorry about that.","start":382.88998,"end":383.53,"sentiment":"neutral","sentiment_score":-0.034115965167681374}],"sentiment":"neutral","sentiment_score":0.11010452351816323,"num_words":46,"start":371.375,"end":383.53},{"sentences":[{"text":"I was wondering.","start":383.53,"end":384.00998,"sentiment":"neutral","sentiment_score":-0.037105076014995575},{"text":"You have a wonderful day.","start":384.00998,"end":384.81,"sentiment":"positive","sentiment_score":0.8284899592399597},{"text":"Any other problems, just give us a callback.","start":384.81,"end":386.43,"sentiment":"neutral","sentiment_score":0.08079506270587444},{"text":"Okay.","start":388.41,"end":388.81,"sentiment":"positive","sentiment_score":0.38218799233436584},{"text":"Thank you.","start":388.81,"end":389.13,"sentiment":"positive","sentiment_score":0.6903341114521027}],"sentiment":"positive","sentiment_score":0.33896585710738836,"num_words":19,"start":383.53,"end":389.13},{"sentences":[{"text":"Have a have a nice 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Look. I'm calling about an ongoing issue that I was told you were trying to resolve, but it's been about a month, and I'm still having Internet issues. I'm have yeah. So it's Maisie Staples. The account is under Riley White. Yes. And then white, like the color. Yeah. It is. We're still having the IP address issue. I'm trying to work from home, and, again, like, it won't let me connect to any of my work services. We've just paid our Internet bill, but we can't do that. Yes. Right. Mhmm. Okay. Thank you. I'll go and do that and see if I can get something sorted out. Mhmm. Oh, a few weeks ago now, I think. Yeah. Yeah. Right. Yeah. Okay. Thank you. That's that's good to know because, yeah, it's been a bit frustrating. Yeah. Yeah. Yeah. Something like that, I think. Thank you. And should I just so I could just contact my IT department. Yep. Thank you. I appreciate that. Thank you. I appreciate that. Thanks. Bye. You too. 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Look. I'm calling about an ongoing issue that I was told you were trying to resolve, but it's been about a month, and I'm still having Internet issues. I'm have yeah. So it's Maisie Staples.\n\nThe account is under Riley White. Yes. And then white, like the color. Yeah. It is.\n\nWe're still having the IP address issue. I'm trying to work from home, and, again, like, it won't let me connect to any of my work services. We've just paid our Internet bill, but we can't do that. Yes. Right.\n\nMhmm. Okay. Thank you. I'll go and do that and see if I can get something sorted out. Mhmm.\n\nOh, a few weeks ago now, I think. Yeah. Yeah. Right. Yeah.\n\nOkay. Thank you. That's that's good to know because, yeah, it's been a bit frustrating. Yeah. Yeah.\n\nYeah. Something like that, I think. Thank you. And should I just so I could just contact my IT department. Yep.\n\nThank you. I appreciate that. Thank you. I appreciate that. Thanks.\n\nBye. You too. 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department.","start":353.26498,"end":358.485,"sentiment":"neutral","sentiment_score":0.03623388552417358},{"text":"Yep.","start":371.93,"end":372.43,"sentiment":"neutral","sentiment_score":0.0619051568210125}],"sentiment":"neutral","sentiment_score":-0.005023947429089319,"num_words":21,"start":313.65,"end":372.43},{"sentences":[{"text":"Thank you.","start":380.635,"end":381.11502,"sentiment":"positive","sentiment_score":0.40573400259017944},{"text":"I appreciate that.","start":381.11502,"end":382.255,"sentiment":"positive","sentiment_score":0.3856151004632314},{"text":"Thank you.","start":386.95502,"end":387.515,"sentiment":"positive","sentiment_score":0.7158671617507935},{"text":"I appreciate 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Airtel tech support.\n\nChannel 1: Hi. Look. I'm calling about an ongoing issue that I was told you were trying to resolve, but it's been about a month, and I'm still having Internet issues.\n\nChannel 0: Mhmm. And may I have\n\nChannel 1: I'm\n\nChannel 0: your\n\nChannel 1: have\n\nChannel 0: name, please?\n\nChannel 1: yeah. So it's Maisie Staples. The account is under Riley White.\n\nChannel 0: Alrighty White. Okay. Just let me pull up the account. One second. Riley, that's r I l e y?\n\nChannel 1: Yes. And then white, like the color.\n\nChannel 0: Alright. Alright. Okay. I've got. Alright.\n\nWell, let me know what what issues are you having. I know that we did a GOP update and all that and sort of set out some red flags here in Australia with all these compliances in in in line. It shouldn't have happened, but it happened. And if that if that's one of the reasons, yeah, just let me know.\n\nChannel 1: Yeah. It is. We're still having the IP address issue. I'm trying to work from home, and, again, like, it won't let me connect to any of my work services.\n\nChannel 0: Okay.\n\nChannel 1: We've\n\nChannel 0: So\n\nChannel 1: just paid\n\nChannel 0: hang on.\n\nChannel 1: our Internet\n\nChannel 0: Hang on one\n\nChannel 1: bill, but\n\nChannel 0: second.\n\nChannel 1: we can't do\n\nChannel 0: One yep. Okay. Cool. Okay. So if you're working\n\nChannel 1: that.\n\nChannel 0: from home, you're not able to log in to your work portal. Right?\n\nChannel 1: Yes.\n\nChannel 0: Yeah. What needs to happen there is your IT department needs to refresh or reset reset the IP, and that will make you able to log in. It's and it's just that you have a your your company probably have a VPN in place, and that will, because of the security level it's at, it would block the new IP. So all all\n\nChannel 1: Right.\n\nChannel 0: they all they gotta do is just reset it. But we've had this problem with other customers. They rang up. They've reset the IP or refreshed or whatever they had to do from their end, and and they were able to log back in and start working. Sorry about that.\n\nIt's just one thing we had to do because of these all new compliances we have here in Australia.\n\nChannel 1: Mhmm.\n\nChannel 0: We did that, but, unfortunately, we were faced with this big issue, and we've got probably 90% of it resolved. There's probably another 10% to go, and, hopefully, that'll be done in the next couple of days. And then have then all this other problem with you logging into work and all that will be just automatically resolved.\n\nChannel 1: Okay. Thank you. I'll go and do that and see if I can get something\n\nChannel 0: Yeah.\n\nChannel 1: sorted\n\nChannel 0: Look.\n\nChannel 1: out.\n\nChannel 0: Yeah. I know it's been a pain. I I really apologize, but we, as a company, have done this before. We've never had this problem.\n\nChannel 1: Mhmm.\n\nChannel 0: It all started\n\nChannel 1: Oh,\n\nChannel 0: this all this problem started on when did they they did the government did an upgrade with\n\nChannel 1: a\n\nChannel 0: a 16 year old or something like that, unallowed to access certain sites and stuff like that. I don't know. I can't remember what it was. TikTok\n\nChannel 1: few weeks\n\nChannel 0: and stuff.\n\nChannel 1: ago now,\n\nChannel 0: Yeah.\n\nChannel 1: I\n\nChannel 0: Yeah. Ever since that that compliance has been put in place, a lot of ISPs have been having the same issue for some reason. Because all all the all the IP transit in Australia comes from The US\n\nChannel 1: think.\n\nChannel 0: anyway.\n\nChannel 1: Yeah.\n\nChannel 0: It's all\n\nChannel 1: Yeah. Right.\n\nChannel 0: US based. It's you got I think there's four companies, three or four companies, the biggest IP transit providers in the world, and one of them does is not. None of them are here in Australia, if you know what I mean. Telstra and Optus use the same use the same bloody thing. So it's just we got caught out, unfortunately.\n\nWe do apologize about that. But we have got 90% of it fixed. We're just waiting for a new form that had to be filled out. That should be done the next couple weeks a couple of days. Sorry.\n\nAnd thereon, we should have all this problem with TV streaming and all that stuff resolved. Although it's funny because 70% of our customers that use Netflix are able to see Netflix in Australia, and and the 30% of them comes from The US. I I can't work that one out either, but I it's just it's got to do with this G o p g o I p transit location that somehow a lot of customers got blocked. And most of them are resolved, but we still wait for this other update to happen, and then that'll just just bring us back to normal.\n\nChannel 1: Yeah. Okay. Thank you. That's that's good to know because, yeah, it's been a bit frustrating.\n\nChannel 0: Look. I can imagine. I am really it is it is not a good thing for us, for our company. Airtel, you know, gives us a bad image. And the thing is that these people that have provided us this service are aware of it.\n\nBut, however, I think this last compliance that we've we got too many compliances here in Australia, unfortunately. And\n\nChannel 1: Yeah.\n\nChannel 0: all these compliances, whether it's for your license or for getting out of your house or whatever this and that, it's just become too much. And that's why we're having all these problems. Apparently, Australia is number one in the world when it comes to scamming and getting\n\nChannel 1: Yeah.\n\nChannel 0: hacked into accounts.\n\nChannel 1: Yeah.\n\nChannel 0: Yeah. Well, we've had I think it was Optus a couple months ago where customers having money taken out of their account or something like that.\n\nChannel 1: Something\n\nChannel 0: So\n\nChannel 1: like that, I think.\n\nChannel 0: yeah. Yeah. It was on the news. It was just crazy. I don't know what's happening with it.\n\nThey've look. I'll tell you what the problem is. A lot of our resources are outsourced from outside of Australia, and that's the problem. We we have our own resources in Australia in Southbank in Melbourne, but companies like Optus and all that. But anyway, look, I'm not here to talk about them.\n\nWe apologize. It's all getting fixed. Ninety percent's fixed. Just another couple more days, two or three more days for all this other stuff to get resolved.\n\nChannel 1: Thank you. And should I just so I could just contact my IT\n\nChannel 0: Yeah. Just tell them what's happened.\n\nChannel 1: department.\n\nChannel 0: Let them know that we you've been upgraded to and just give them the the IP that you should give them when you go into your computer, just check up what is my IP. It'll be the\n\nChannel 1: Yep.\n\nChannel 0: IP v four, and just give them that IP number, and they should be able to sort that out for you. I mean, they're IT guys for god's sake. They should be able to sort that out for you.\n\nChannel 1: Thank you. I appreciate that.\n\nChannel 0: Alright. Sorry about that. I was wondering. You have a wonderful day. Any other problems, just give us a callback.\n\nChannel 1: Thank you. I appreciate that. Thanks.\n\nChannel 0: Okay.\n\nChannel 1: Bye.\n\nChannel 0: Thank you. Have a have a nice day. Bye bye.\n\nChannel 1: You too. Bye.","paragraphs":[{"sentences":[{"text":"Good afternoon.","start":1.12,"end":1.8399999,"sentiment":"positive","sentiment_score":0.4724249392747879},{"text":"Airtel tech support.","start":1.8399999,"end":2.8999999,"sentiment":"neutral","sentiment_score":0.28533776601155597}],"sentiment":"positive","sentiment_score":0.36017263531684873,"channel":0,"num_words":5,"start":1.12,"end":2.8999999},{"sentences":[{"text":"Hi.","start":4.24,"end":4.74,"sentiment":"neutral","sentiment_score":0.05398733913898468},{"text":"Look.","start":5.3599997,"end":5.7599998,"sentiment":"neutral","sentiment_score":0.044315166771411896},{"text":"I'm calling about an ongoing issue that I was told you were trying to resolve, but it's been about a month, and I'm still having Internet 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please?","start":16.185,"end":16.925,"sentiment":"neutral","sentiment_score":0.009577436838299036}],"sentiment":"neutral","sentiment_score":0.009577436838299036,"channel":0,"num_words":2,"start":16.185,"end":16.925},{"sentences":[{"text":"yeah.","start":17.565,"end":17.885,"sentiment":"neutral","sentiment_score":0.010660547763109207},{"text":"So it's Maisie Staples.","start":17.885,"end":19.505001,"sentiment":"neutral","sentiment_score":0.02122637117281556},{"text":"The account is under Riley White.","start":20.125,"end":22.545,"sentiment":"neutral","sentiment_score":0.022243991494178772}],"sentiment":"neutral","sentiment_score":0.020820907401767643,"channel":1,"num_words":11,"start":17.565,"end":22.545},{"sentences":[{"text":"Alrighty White.","start":24.665,"end":25.625,"sentiment":"neutral","sentiment_score":0.05914139561355114},{"text":"Okay.","start":25.625,"end":26.025,"sentiment":"neutral","sentiment_score":0.045492544770240784},{"text":"Just let me pull up the account.","start":26.025,"end":27.384998,"sentiment":"neutral","sentiment_score":0.03327443450689316},{"text":"One second.","start":27.384998,"end":28.125,"sentiment":"neutral","sentiment_score":0.009422925300896168},{"text":"Riley, that's r I l e y?","start":35.42,"end":38.48,"sentiment":"neutral","sentiment_score":0.011737064990614141}],"sentiment":"neutral","sentiment_score":0.026194825425351922,"channel":0,"num_words":19,"start":24.665,"end":38.48},{"sentences":[{"text":"Yes.","start":40.68,"end":41.18,"sentiment":"neutral","sentiment_score":0.023816414177417755},{"text":"And then white, like the 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having.","start":50.805,"end":53.125,"sentiment":"neutral","sentiment_score":-0.021588089875876904},{"text":"I know that we did a GOP update and all that and sort of set out some red flags here in Australia with all these compliances in in in line.","start":53.125,"end":63.01,"sentiment":"neutral","sentiment_score":-0.20354644681016604},{"text":"It shouldn't have happened, but it happened.","start":63.01,"end":64.55,"sentiment":"negative","sentiment_score":-0.3736338572842734},{"text":"And if that if that's one of the reasons, yeah, just let me know.","start":64.93,"end":68.55,"sentiment":"neutral","sentiment_score":-0.17290834550346648}],"sentiment":"neutral","sentiment_score":-0.18620374001806878,"channel":0,"num_words":61,"start":50.805,"end":68.55},{"sentences":[{"text":"Yeah.","start":69.090004,"end":69.33,"sentiment":"neutral","sentiment_score":-0.03748836368322373},{"text":"It 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that will, because of the security level it's at, it would block the new IP.","start":101.84499,"end":115.119995,"sentiment":"neutral","sentiment_score":-0.053106732553604874},{"text":"So all all","start":116.06,"end":116.7,"sentiment":"neutral","sentiment_score":-0.013452305148045221}],"sentiment":"neutral","sentiment_score":-0.14059523847841082,"channel":0,"num_words":63,"start":90.170006,"end":116.7},{"sentences":[{"text":"Right.","start":116.68,"end":117.18,"sentiment":"neutral","sentiment_score":0.011082213371992111}],"sentiment":"neutral","sentiment_score":0.011082213371992111,"channel":1,"num_words":1,"start":116.68,"end":117.18},{"sentences":[{"text":"they all they gotta do is just reset it.","start":116.7,"end":118.94,"sentiment":"neutral","sentiment_score":-0.05971458347307311},{"text":"But we've had this problem with other customers.","start":118.94,"end":120.78,"sentiment":"neutral","sentiment_score":-0.17169361235573888},{"text":"They rang 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that.","start":387.515,"end":388.315,"sentiment":"positive","sentiment_score":0.7241678039232889},{"text":"Thanks.","start":388.315,"end":388.795,"sentiment":"positive","sentiment_score":0.6505001187324524}],"sentiment":"positive","sentiment_score":0.7091229756673177,"channel":1,"num_words":6,"start":386.95502,"end":388.795},{"sentences":[{"text":"Okay.","start":388.41,"end":388.81,"sentiment":"positive","sentiment_score":0.38218799233436584}],"sentiment":"positive","sentiment_score":0.38218799233436584,"channel":0,"num_words":1,"start":388.41,"end":388.81},{"sentences":[{"text":"Bye.","start":388.795,"end":389.295,"sentiment":"positive","sentiment_score":0.38259708881378174}],"sentiment":"positive","sentiment_score":0.38259708881378174,"channel":1,"num_words":1,"start":388.795,"end":389.295},{"sentences":[{"text":"Thank you.","start":388.81,"end":389.13,"sentiment":"positive","sentiment_score":0.6903341114521027},{"text":"Have a have a nice day.","start":389.13,"end":390.00998,"sentiment":"positive","sentiment_score":0.659244159857432},{"text":"Bye bye.","start":390.00998,"end":390.66998,"sentiment":"neutral","sentiment_score":0.24470405280590057}],"sentiment":"positive","sentiment_score":0.5825541287660598,"channel":0,"num_words":10,"start":388.81,"end":390.66998},{"sentences":[{"text":"You too.","start":390.475,"end":390.95502,"sentiment":"neutral","sentiment_score":0.2492702677845955},{"text":"Bye.","start":390.95502,"end":391.45502,"sentiment":"neutral","sentiment_score":-0.0997731015086174}],"sentiment":"neutral","sentiment_score":0.1329224780201912,"channel":1,"num_words":3,"start":390.475,"end":391.45502}]},"summary":{"result":"success","short":"A customer calls Airtel tech support to report ongoing internet issues despite updating their compliance in Australia. The representative explains that the issue is due to a GOP update and resetting the IP address, but they have resolved 90% of the problem. The customer expresses frustration with the situation and the representative apologizes and promises to investigate further."},"intents":{"segments":[{"text":"Airtel tech support. Hi. Look.","start_word":2,"end_word":6,"intents":[{"intent":"Provide assistance","confidence_score":0.09307481}]},{"text":"I'm calling about an ongoing issue that I was told you were trying to resolve, but it's been about a month, and I'm still having Internet issues. Mhmm.","start_word":7,"end_word":34,"intents":[{"intent":"Issue resolution","confidence_score":0.000073647316},{"intent":"Inform about issues","confidence_score":0.0170928}]},{"text":"And may I have I'm your have name, please? yeah.","start_word":35,"end_word":44,"intents":[{"intent":"Verify identity","confidence_score":0.00015549235}]},{"text":"So it's Maisie Staples. The account is under Riley White. Alrighty White.","start_word":45,"end_word":56,"intents":[{"intent":"Confirm location","confidence_score":0.0007415165}]},{"text":"Well, let me know what what issues are you having. I know that we did a GOP update and all that and sort of set out some red flags here in Australia with all these compliances in in in line. It shouldn't have happened, but it happened. And if that if that's one of the reasons, yeah, just let me know. Yeah.","start_word":87,"end_word":148,"intents":[{"intent":"Answer questions","confidence_score":0.0002386134}]},{"text":"We're still having the IP address issue. I'm trying to work from home, and, again, like, it won't let me connect to any of my work services. Okay.","start_word":151,"end_word":178,"intents":[{"intent":"Assist with internet connectivity","confidence_score":0.00007852124},{"intent":"Clarify solution","confidence_score":0.003260198}]},{"text":"What needs to happen there is your IT department needs to refresh or reset reset the IP, and that will make you able to log in.","start_word":221,"end_word":246,"intents":[{"intent":"Reset ip","confidence_score":0.12984574}]},{"text":"It's and it's just that you have a your your company probably have a VPN in place, and that will, because of the security level it's at, it would block the new IP. So all all Right.","start_word":248,"end_word":284,"intents":[{"intent":"Resolve ip and vpn issue","confidence_score":0.010987931},{"intent":"Resolve ip and vpn issues","confidence_score":0.07670316},{"intent":"Inquire about ip and security level","confidence_score":0.00004770562}]},{"text":"We did that, but, unfortunately, we were faced with this big issue, and we've got probably 90% of it resolved. There's probably another 10% to go, and, hopefully, that'll be done in the next couple of days. And then have then all this other problem with you logging into work and all that will be just automatically resolved. Okay. Thank you.","start_word":354,"end_word":414,"intents":[{"intent":"Address business concerns","confidence_score":0.00005586914}]},{"text":"But we have got 90% of it fixed. We're just waiting for a new form that had to be filled out. That should be done the next couple weeks a couple of days. Sorry.","start_word":625,"end_word":658,"intents":[{"intent":"Fix ip transit issue","confidence_score":0.079014756}]},{"text":"And thereon, we should have all this problem with TV streaming and all that stuff resolved.","start_word":659,"end_word":674,"intents":[{"intent":"Fix tv streaming issue","confidence_score":0.07845946}]},{"text":"all these compliances, whether it's for your license or for getting out of your house or whatever this and that, it's just become too much. And that's why we're having all these problems.","start_word":845,"end_word":877,"intents":[{"intent":"Resolve account issues","confidence_score":0.0019347739}]}]},"sentiments":{"segments":[{"text":"Good afternoon.","start_word":0,"end_word":1,"sentiment":"positive","sentiment_score":0.4594907760620117},{"text":"Airtel tech support. Hi. Look. I'm calling about an ongoing issue that I was told you were trying to resolve, but it's been about a month, and I'm still having Internet issues. Mhmm. And may I have I'm your have name, please? yeah. So it's Maisie Staples. The account is under Riley White. Alrighty White. Okay. Just let me pull up the account. One second. Riley, that's r I l e y? Yes. And then white, like the color. Alright. Alright. Okay. I've got. Alright. Well, let me know what what issues are you having. I know that we did a GOP update and all that and sort of set out some red flags here in Australia with all these compliances in in in line.","start_word":2,"end_word":126,"sentiment":"neutral","sentiment_score":-0.035699512809515},{"text":"It shouldn't have happened, but it happened.","start_word":127,"end_word":133,"sentiment":"negative","sentiment_score":-0.3689030110836029},{"text":"And if that if that's one of the reasons, yeah, just let me know. Yeah. It is. We're still having the IP address issue.","start_word":134,"end_word":157,"sentiment":"neutral","sentiment_score":-0.2003512382507324},{"text":"I'm trying to work from home, and, again, like, it won't let me connect to any of my work services.","start_word":158,"end_word":177,"sentiment":"negative","sentiment_score":-0.3494102656841278},{"text":"Okay. We've So just paid hang on. our Internet Hang on one bill, but second. we can't do One yep. Okay. Cool. Okay. So if you're working that. from home, you're not able to log in to your work portal. Right? Yes. Yeah. What needs to happen there is your IT department needs to refresh or reset reset the IP, and that will make you able to log in. It's and it's just that you have a your your company probably have a VPN in place, and that will, because of the security level it's at, it would block the new IP. So all all Right. they all they gotta do is just reset it. But we've had this problem with other customers. They rang up. They've reset the IP or refreshed or whatever they had to do from their end, and and they were able to log back in and start working. Sorry about that. It's just one thing we had to do because of these all new compliances we have here in Australia. Mhmm. We did that, but, unfortunately, we were faced with this big issue, and we've got probably 90% of it resolved. There's probably another 10% to go, and, hopefully, that'll be done in the next couple of days. And then have then all this other problem with you logging into work and all that will be just automatically resolved. Okay. Thank you. I'll go and do that and see if I can get something Yeah. sorted Look. out. Yeah. I know it's been a pain. I I really apologize, but we, as a company, have done this before. We've never had this problem. Mhmm. It all started Oh, this all this problem started on when did they they did the government did an upgrade with a a 16 year old or something like that, unallowed to access certain sites and stuff like that. I don't know. I can't remember what it was. TikTok few weeks and stuff. ago now, Yeah. I Yeah. Ever since that that compliance has been put in place, a lot of ISPs have been having the same issue for some reason. Because all all the all the IP transit in Australia comes from The US think. anyway. Yeah. It's all Yeah. Right. US based. It's you got I think there's four companies, three or four companies, the biggest IP transit providers in the world, and one of them does is not. None of them are here in Australia, if you know what I mean. Telstra and Optus use the same use the same bloody thing. So it's just we got caught out, unfortunately. We do apologize about that. But we have got 90% of it fixed. We're just waiting for a new form that had to be filled out. That should be done the next couple weeks a couple of days. Sorry. And thereon, we should have all this problem with TV streaming and all that stuff resolved. Although it's funny because 70% of our customers that use Netflix are able to see Netflix in Australia, and and the 30% of them comes from The US. I I can't work that one out either, but I it's just it's got to do with this G o p g o I p transit location that somehow a lot of customers got blocked. And most of them are resolved, but we still wait for this other update to happen, and then that'll just just bring us back to normal. Yeah. Okay. Thank you. That's that's good to know because, yeah, it's been a bit frustrating. Look.","start_word":178,"end_word":780,"sentiment":"neutral","sentiment_score":-0.12323056420876612},{"text":"I can imagine. I am really it is it is not a good thing for us, for our company. Airtel, you know, gives us a bad image.","start_word":781,"end_word":807,"sentiment":"negative","sentiment_score":-0.597199022769928},{"text":"And the thing is that these people that have provided us this service are aware of it.","start_word":808,"end_word":824,"sentiment":"neutral","sentiment_score":-0.21783661842346191},{"text":"But, however, I think this last compliance that we've we got too many compliances here in Australia, unfortunately.","start_word":825,"end_word":842,"sentiment":"negative","sentiment_score":-0.4248817265033722},{"text":"And Yeah. all these compliances, whether it's for your license or for getting out of your house or whatever this and that, it's just become too much.","start_word":843,"end_word":869,"sentiment":"neutral","sentiment_score":-0.3086923062801361},{"text":"And that's why we're having all these problems.","start_word":870,"end_word":877,"sentiment":"negative","sentiment_score":-0.35010603070259094},{"text":"Apparently, Australia is number one in the world when it comes to scamming and getting Yeah.","start_word":878,"end_word":893,"sentiment":"neutral","sentiment_score":-0.2877430319786072},{"text":"hacked into accounts.","start_word":894,"end_word":896,"sentiment":"negative","sentiment_score":-0.35210174322128296},{"text":"Yeah. Yeah. Well, we've had I think it was Optus a couple months ago where customers having money taken out of their account or something like that. Something So like that, I think. yeah. Yeah. It was on the news. It was just crazy. I don't know what's happening with it. They've look. I'll tell you what the problem is.","start_word":897,"end_word":956,"sentiment":"neutral","sentiment_score":-0.1878265142440796},{"text":"A lot of our resources are outsourced from outside of Australia, and that's the problem.","start_word":957,"end_word":971,"sentiment":"negative","sentiment_score":-0.34377437829971313},{"text":"We we have our own resources in Australia in Southbank in Melbourne, but companies like Optus and all that. But anyway, look, I'm not here to talk about them. We apologize. It's all getting fixed. Ninety percent's fixed. Just another couple more days, two or three more days for all this other stuff to get resolved. Thank you. And should I just so I could just contact my IT Yeah. Just tell them what's happened. department. Let them know that we you've been upgraded to and just give them the the IP that you should give them when you go into your computer, just check up what is my IP. It'll be the Yep. IP v four, and just give them that IP number, and they should be able to sort that out for you. I mean, they're IT guys for god's sake. They should be able to sort that out for you.","start_word":972,"end_word":1124,"sentiment":"neutral","sentiment_score":-0.022238560020923615},{"text":"Thank you. I appreciate that.","start_word":1125,"end_word":1129,"sentiment":"positive","sentiment_score":0.3930509388446808},{"text":"Alright. Sorry about that. I was wondering.","start_word":1130,"end_word":1136,"sentiment":"neutral","sentiment_score":-0.008873175829648972},{"text":"You have a wonderful day.","start_word":1137,"end_word":1141,"sentiment":"positive","sentiment_score":0.8196766972541809},{"text":"Any other problems, just give us a callback.","start_word":1142,"end_word":1149,"sentiment":"neutral","sentiment_score":0.08660800755023956},{"text":"Thank you. I appreciate that. Thanks. Okay. Bye. Thank you. Have a have a nice day.","start_word":1150,"end_word":1165,"sentiment":"positive","sentiment_score":0.6208146214485168},{"text":"Bye bye. You too. Bye.","start_word":1166,"end_word":1170,"sentiment":"neutral","sentiment_score":0.2183511108160019}],"average":{"sentiment":"neutral","sentiment_score":-0.1155500500345024}}}}