{"metadata":{"transaction_key":"deprecated","request_id":"019dc031-07b7-7b72-8a5b-f0b9a40887b2","sha256":"163f722b9ea21b3fd784ff2f9164ec724b5124cc54c53d6e722c0884bef83630","created":"2026-04-24T15:52:13.324Z","duration":15.695937,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":47,"output_tokens":47},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":47,"output_tokens":5}},"results":{"channels":[{"alternatives":[{"transcript":"","confidence":0.0,"words":[],"paragraphs":{"transcript":"\n","paragraphs":[]}}]},{"alternatives":[{"transcript":"Hey there. Thanks for calling Comstock. You've reached us outside of our standard business hours. To request a callback, please press 1. To speak with the after hours technical escalations team, please press 5.","confidence":0.99902344,"words":[{"word":"hey","start":0.24,"end":0.39999998,"confidence":0.7524414,"punctuated_word":"Hey","sentiment":"positive","sentiment_score":0.4509985148906708},{"word":"there","start":0.39999998,"end":0.79999995,"confidence":0.9946289,"punctuated_word":"there.","sentiment":"positive","sentiment_score":0.4525502920150757},{"word":"thanks","start":0.79999995,"end":1.12,"confidence":0.99902344,"punctuated_word":"Thanks","sentiment":"positive","sentiment_score":0.7778067588806152},{"word":"for","start":1.12,"end":1.28,"confidence":1.0,"punctuated_word":"for","sentiment":"positive","sentiment_score":0.607872724533081},{"word":"calling","start":1.28,"end":1.76,"confidence":1.0,"punctuated_word":"calling","sentiment":"positive","sentiment_score":0.5895964503288269},{"word":"comstock","start":1.76,"end":2.26,"confidence":0.9737956,"punctuated_word":"Comstock.","sentiment":"positive","sentiment_score":0.7179855108261108},{"word":"you've","start":2.72,"end":3.12,"confidence":0.9975586,"punctuated_word":"You've","sentiment":"neutral","sentiment_score":-0.003283316968008876},{"word":"reached","start":3.12,"end":3.36,"confidence":1.0,"punctuated_word":"reached","sentiment":"neutral","sentiment_score":-0.06366051733493805},{"word":"us","start":3.36,"end":3.76,"confidence":0.9980469,"punctuated_word":"us","sentiment":"neutral","sentiment_score":-0.09524709731340408},{"word":"outside","start":3.76,"end":4.16,"confidence":0.99902344,"punctuated_word":"outside","sentiment":"neutral","sentiment_score":-0.07420025765895844},{"word":"of","start":4.16,"end":4.3199997,"confidence":0.99902344,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.19028274714946747},{"word":"our","start":4.3199997,"end":4.48,"confidence":0.9970703,"punctuated_word":"our","sentiment":"negative","sentiment_score":-0.35162392258644104},{"word":"standard","start":4.48,"end":4.96,"confidence":0.99902344,"punctuated_word":"standard","sentiment":"neutral","sentiment_score":-0.2259520888328552},{"word":"business","start":4.96,"end":5.44,"confidence":1.0,"punctuated_word":"business","sentiment":"neutral","sentiment_score":-0.2699410915374756},{"word":"hours","start":5.44,"end":5.94,"confidence":1.0,"punctuated_word":"hours.","sentiment":"neutral","sentiment_score":-0.2637746334075928},{"word":"to","start":6.24,"end":6.48,"confidence":1.0,"punctuated_word":"To","sentiment":"neutral","sentiment_score":-0.15119311213493347},{"word":"request","start":6.48,"end":6.8799996,"confidence":1.0,"punctuated_word":"request","sentiment":"neutral","sentiment_score":-0.1144186705350876},{"word":"a","start":6.8799996,"end":6.96,"confidence":0.9770508,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.11875636875629424},{"word":"callback","start":6.96,"end":7.46,"confidence":0.99658203,"punctuated_word":"callback,","sentiment":"neutral","sentiment_score":-0.10461191833019257},{"word":"please","start":7.9199996,"end":8.32,"confidence":0.99902344,"punctuated_word":"please","sentiment":"neutral","sentiment_score":-0.1072504222393036},{"word":"press","start":8.32,"end":8.72,"confidence":1.0,"punctuated_word":"press","sentiment":"neutral","sentiment_score":-0.13709421455860138},{"word":"1","start":8.72,"end":9.22,"confidence":1.0,"punctuated_word":"1.","sentiment":"neutral","sentiment_score":-0.0642017051577568},{"word":"to","start":9.36,"end":9.599999,"confidence":1.0,"punctuated_word":"To","sentiment":"neutral","sentiment_score":-0.09255271404981612},{"word":"speak","start":9.599999,"end":9.84,"confidence":1.0,"punctuated_word":"speak","sentiment":"neutral","sentiment_score":-0.08816985040903091},{"word":"with","start":9.84,"end":10.0,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.11098449677228928},{"word":"the","start":10.0,"end":10.24,"confidence":0.9980469,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.09446128457784651},{"word":"after","start":10.24,"end":10.559999,"confidence":0.99121094,"punctuated_word":"after","sentiment":"neutral","sentiment_score":-0.1052066534757614},{"word":"hours","start":10.559999,"end":10.96,"confidence":0.9970703,"punctuated_word":"hours","sentiment":"neutral","sentiment_score":-0.12839333713054657},{"word":"technical","start":10.96,"end":11.44,"confidence":0.9941406,"punctuated_word":"technical","sentiment":"neutral","sentiment_score":-0.11717988550662994},{"word":"escalations","start":11.44,"end":11.94,"confidence":0.99560547,"punctuated_word":"escalations","sentiment":"neutral","sentiment_score":-0.12806092202663422},{"word":"team","start":12.24,"end":12.719999,"confidence":1.0,"punctuated_word":"team,","sentiment":"neutral","sentiment_score":-0.11572270840406418},{"word":"please","start":12.719999,"end":13.2,"confidence":1.0,"punctuated_word":"please","sentiment":"neutral","sentiment_score":-0.04086831957101822},{"word":"press","start":13.2,"end":13.599999,"confidence":1.0,"punctuated_word":"press","sentiment":"neutral","sentiment_score":-0.0490715317428112},{"word":"5","start":13.599999,"end":14.099999,"confidence":1.0,"punctuated_word":"5.","sentiment":"neutral","sentiment_score":-0.01897614262998104}],"paragraphs":{"transcript":"\nHey there. Thanks for calling Comstock. You've reached us outside of our standard business hours. To request a callback, please press 1. To speak with the after hours technical escalations team, please press 5.","paragraphs":[{"sentences":[{"text":"Hey there.","start":0.24,"end":0.79999995,"sentiment":"positive","sentiment_score":0.45177440345287323},{"text":"Thanks for calling Comstock.","start":0.79999995,"end":2.26,"sentiment":"positive","sentiment_score":0.6733153611421585},{"text":"You've reached us outside of our standard business hours.","start":2.72,"end":5.94,"sentiment":"neutral","sentiment_score":-0.17088507475434905},{"text":"To request a callback, please press 1.","start":6.24,"end":9.22,"sentiment":"neutral","sentiment_score":-0.11393234453030995},{"text":"To speak with the after hours technical escalations team, please press 5.","start":9.36,"end":14.099999,"sentiment":"neutral","sentiment_score":-0.09080398719136913}],"sentiment":"neutral","sentiment_score":0.0050491270787246965,"num_words":34,"start":0.24,"end":14.099999}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hey there. Thanks for calling Comstock. You've reached us outside of our standard business hours. To request a callback, please press 1. To speak with the after hours technical escalations team, please press 5.","paragraphs":[{"sentences":[{"text":"Hey there.","start":0.24,"end":0.79999995,"sentiment":"positive","sentiment_score":0.45177440345287323},{"text":"Thanks for calling Comstock.","start":0.79999995,"end":2.26,"sentiment":"positive","sentiment_score":0.6733153611421585},{"text":"You've reached us outside of our standard business hours.","start":2.72,"end":5.94,"sentiment":"neutral","sentiment_score":-0.17088507475434905},{"text":"To request a callback, please press 1.","start":6.24,"end":9.22,"sentiment":"neutral","sentiment_score":-0.11393234453030995},{"text":"To speak with the after hours technical escalations team, please press 5.","start":9.36,"end":14.099999,"sentiment":"neutral","sentiment_score":-0.09080398719136913}],"sentiment":"neutral","sentiment_score":0.0050491270787246965,"channel":1,"num_words":34,"start":0.24,"end":14.099999}]},"summary":{"result":"success","short":"Hey there. Thanks for calling Comstock. You've reached us outside of our standard business hours. To request a callback, please press 1. To speak with the after hours technical escalations team, please press 5."},"intents":{"segments":[{"text":"Thanks for calling Comstock. You've reached us outside of our standard business hours.","start_word":2,"end_word":14,"intents":[{"intent":"Request callback","confidence_score":0.30948913}]}]},"sentiments":{"segments":[{"text":"Hey there. Thanks for calling Comstock.","start_word":0,"end_word":5,"sentiment":"positive","sentiment_score":0.6094812750816345},{"text":"You've reached us outside of our standard business hours. To request a callback, please press 1. To speak with the after hours technical escalations team, please press 5.","start_word":6,"end_word":33,"sentiment":"neutral","sentiment_score":-0.11932890117168428}],"average":{"sentiment":"neutral","sentiment_score":0.02023048603788335}}}}