{"metadata":{"transaction_key":"deprecated","request_id":"019f2142-94cb-7bc3-bfcd-800752201576","sha256":"18e5086007e3a1c05a5ff978ac18f8c390528f4090e7137a691d96e59d123387","created":"2026-07-02T05:17:20.667Z","duration":42.983936,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":119,"output_tokens":50},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":129,"output_tokens":129},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":129,"output_tokens":11}},"results":{"channels":[{"alternatives":[{"transcript":"Oh, hi. This is Andrew from Vigilance AI. Is this Andrew? Oh, Andrew, good day to you. I'll keep it short. Andrew, this Vigilance AI is our around the clock AI security analyst. Every alert that fires gets investigated for you in under five minutes without adding headcount or replacing your existing stack. If after hours coverage is anywhere on your radar. Well, Andrew, would you be open to a quick demo?","confidence":0.9980469,"words":[{"word":"oh","start":2.56,"end":2.8799999,"confidence":0.9892578,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":0.05687456578016281},{"word":"hi","start":2.8799999,"end":3.28,"confidence":0.99609375,"punctuated_word":"hi.","sentiment":"neutral","sentiment_score":0.04296945780515671},{"word":"this","start":3.28,"end":3.6,"confidence":0.75341797,"punctuated_word":"This","sentiment":"neutral","sentiment_score":0.032063089311122894},{"word":"is","start":3.6,"end":3.84,"confidence":0.99902344,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.04587511718273163},{"word":"andrew","start":3.84,"end":4.24,"confidence":0.99902344,"punctuated_word":"Andrew","sentiment":"neutral","sentiment_score":0.06014672666788101},{"word":"from","start":4.24,"end":4.48,"confidence":1.0,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.07018063217401505},{"word":"vigilance","start":4.48,"end":4.98,"confidence":0.9433594,"punctuated_word":"Vigilance","sentiment":"neutral","sentiment_score":0.06422849744558334},{"word":"ai","start":5.2,"end":5.7,"confidence":0.84277344,"punctuated_word":"AI.","sentiment":"neutral","sentiment_score":0.07010351866483688},{"word":"is","start":6.16,"end":6.3999996,"confidence":0.96435547,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":0.04154049977660179},{"word":"this","start":6.3999996,"end":6.8999996,"confidence":1.0,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.03253483027219772},{"word":"andrew","start":7.12,"end":7.62,"confidence":0.97680664,"punctuated_word":"Andrew?","sentiment":"neutral","sentiment_score":0.0537695586681366},{"word":"oh","start":10.32,"end":10.82,"confidence":0.9458008,"punctuated_word":"Oh,","sentiment":"positive","sentiment_score":0.34151214361190796},{"word":"andrew","start":11.12,"end":11.62,"confidence":0.79663086,"punctuated_word":"Andrew,","sentiment":"positive","sentiment_score":0.4664400815963745},{"word":"good","start":11.759999,"end":12.0,"confidence":0.9472656,"punctuated_word":"good","sentiment":"positive","sentiment_score":0.5397485494613647},{"word":"day","start":12.0,"end":12.24,"confidence":0.99902344,"punctuated_word":"day","sentiment":"positive","sentiment_score":0.5486498475074768},{"word":"to","start":12.24,"end":12.4,"confidence":1.0,"punctuated_word":"to","sentiment":"positive","sentiment_score":0.533454179763794},{"word":"you","start":12.4,"end":12.88,"confidence":0.99853516,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.4614045321941376},{"word":"i'll","start":12.88,"end":13.04,"confidence":0.9819336,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.07281937450170517},{"word":"keep","start":13.04,"end":13.28,"confidence":0.9980469,"punctuated_word":"keep","sentiment":"neutral","sentiment_score":-0.008937276899814606},{"word":"it","start":13.28,"end":13.44,"confidence":0.99902344,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.05815985053777695},{"word":"short","start":13.44,"end":13.94,"confidence":0.99853516,"punctuated_word":"short.","sentiment":"neutral","sentiment_score":0.033240050077438354},{"word":"andrew","start":14.16,"end":14.559999,"confidence":0.99365234,"punctuated_word":"Andrew,","sentiment":"neutral","sentiment_score":0.10387423634529114},{"word":"this","start":14.559999,"end":15.059999,"confidence":0.9970703,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.12302372604608536},{"word":"vigilance","start":15.6449995,"end":16.125,"confidence":0.8684082,"punctuated_word":"Vigilance","sentiment":"neutral","sentiment_score":0.12048062682151794},{"word":"ai","start":16.125,"end":16.605,"confidence":0.8598633,"punctuated_word":"AI","sentiment":"neutral","sentiment_score":0.12758508324623108},{"word":"is","start":16.605,"end":17.105,"confidence":0.99121094,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.09774318337440492},{"word":"our","start":17.564999,"end":17.885,"confidence":0.99121094,"punctuated_word":"our","sentiment":"neutral","sentiment_score":0.1189996972680092},{"word":"around","start":17.885,"end":18.125,"confidence":0.9741211,"punctuated_word":"around","sentiment":"neutral","sentiment_score":0.1530284285545349},{"word":"the","start":18.125,"end":18.285,"confidence":0.9970703,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.16383785009384155},{"word":"clock","start":18.285,"end":18.685,"confidence":0.99902344,"punctuated_word":"clock","sentiment":"neutral","sentiment_score":0.15188996493816376},{"word":"ai","start":18.685,"end":19.085,"confidence":0.9980469,"punctuated_word":"AI","sentiment":"neutral","sentiment_score":0.183527871966362},{"word":"security","start":19.085,"end":19.585,"confidence":0.9970703,"punctuated_word":"security","sentiment":"neutral","sentiment_score":0.097393199801445},{"word":"analyst","start":19.645,"end":20.145,"confidence":0.9951172,"punctuated_word":"analyst.","sentiment":"neutral","sentiment_score":0.1404581218957901},{"word":"every","start":20.685,"end":21.005,"confidence":1.0,"punctuated_word":"Every","sentiment":"neutral","sentiment_score":0.1763734221458435},{"word":"alert","start":21.005,"end":21.485,"confidence":1.0,"punctuated_word":"alert","sentiment":"neutral","sentiment_score":0.0888645127415657},{"word":"that","start":21.485,"end":21.885,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.1313273012638092},{"word":"fires","start":21.885,"end":22.285,"confidence":0.8286133,"punctuated_word":"fires","sentiment":"neutral","sentiment_score":0.1127583235502243},{"word":"gets","start":22.285,"end":22.685,"confidence":0.99316406,"punctuated_word":"gets","sentiment":"neutral","sentiment_score":0.14587396383285522},{"word":"investigated","start":22.685,"end":23.185,"confidence":1.0,"punctuated_word":"investigated","sentiment":"neutral","sentiment_score":0.1137346774339676},{"word":"for","start":23.485,"end":23.645,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.17554748058319092},{"word":"you","start":23.645,"end":24.125,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.186676025390625},{"word":"in","start":24.125,"end":24.365,"confidence":0.99902344,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.1770131140947342},{"word":"under","start":24.365,"end":24.765,"confidence":1.0,"punctuated_word":"under","sentiment":"neutral","sentiment_score":0.23105153441429135},{"word":"five","start":24.765,"end":25.005,"confidence":1.0,"punctuated_word":"five","sentiment":"neutral","sentiment_score":0.1831481456756592},{"word":"minutes","start":25.005,"end":25.505,"confidence":1.0,"punctuated_word":"minutes","sentiment":"neutral","sentiment_score":0.21919487416744232},{"word":"without","start":25.564999,"end":25.965,"confidence":0.9873047,"punctuated_word":"without","sentiment":"neutral","sentiment_score":0.1372426152229309},{"word":"adding","start":25.965,"end":26.445,"confidence":0.99316406,"punctuated_word":"adding","sentiment":"neutral","sentiment_score":0.009903177618980408},{"word":"headcount","start":26.445,"end":26.945,"confidence":0.7595215,"punctuated_word":"headcount","sentiment":"neutral","sentiment_score":0.012217754498124124},{"word":"or","start":27.085,"end":27.325,"confidence":0.9970703,"punctuated_word":"or","sentiment":"neutral","sentiment_score":0.05689670890569687},{"word":"replacing","start":27.325,"end":27.805,"confidence":1.0,"punctuated_word":"replacing","sentiment":"neutral","sentiment_score":0.008169688284397125},{"word":"your","start":27.805,"end":28.044998,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.0808681920170784},{"word":"existing","start":28.044998,"end":28.544998,"confidence":1.0,"punctuated_word":"existing","sentiment":"neutral","sentiment_score":0.02567010372877121},{"word":"stack","start":28.605,"end":29.105,"confidence":0.7109375,"punctuated_word":"stack.","sentiment":"neutral","sentiment_score":0.07892955094575882},{"word":"if","start":29.73,"end":29.97,"confidence":0.99902344,"punctuated_word":"If","sentiment":"neutral","sentiment_score":0.06431712210178375},{"word":"after","start":29.97,"end":30.369999,"confidence":1.0,"punctuated_word":"after","sentiment":"neutral","sentiment_score":0.03670059144496918},{"word":"hours","start":30.369999,"end":30.77,"confidence":0.98828125,"punctuated_word":"hours","sentiment":"neutral","sentiment_score":0.03431081399321556},{"word":"coverage","start":30.77,"end":31.17,"confidence":0.99316406,"punctuated_word":"coverage","sentiment":"neutral","sentiment_score":0.0394635796546936},{"word":"is","start":31.17,"end":31.49,"confidence":0.99902344,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.03712925314903259},{"word":"anywhere","start":31.49,"end":31.97,"confidence":1.0,"punctuated_word":"anywhere","sentiment":"neutral","sentiment_score":0.04393703490495682},{"word":"on","start":31.97,"end":32.13,"confidence":1.0,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.038926057517528534},{"word":"your","start":32.13,"end":32.37,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.058611076325178146},{"word":"radar","start":32.37,"end":32.87,"confidence":0.9580078,"punctuated_word":"radar.","sentiment":"neutral","sentiment_score":0.050777677446603775},{"word":"well","start":33.73,"end":34.05,"confidence":0.9970703,"punctuated_word":"Well,","sentiment":"neutral","sentiment_score":0.06653016060590744},{"word":"andrew","start":34.05,"end":34.55,"confidence":0.9951172,"punctuated_word":"Andrew,","sentiment":"neutral","sentiment_score":0.06497462093830109},{"word":"would","start":34.85,"end":35.09,"confidence":0.5390625,"punctuated_word":"would","sentiment":"neutral","sentiment_score":0.0313994437456131},{"word":"you","start":35.09,"end":35.41,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.039768293499946594},{"word":"be","start":35.41,"end":35.57,"confidence":1.0,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.036598142236471176},{"word":"open","start":35.57,"end":35.809998,"confidence":0.99902344,"punctuated_word":"open","sentiment":"neutral","sentiment_score":0.04539294913411141},{"word":"to","start":35.809998,"end":36.05,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.06601297855377197},{"word":"a","start":36.05,"end":36.29,"confidence":0.99902344,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.050532519817352295},{"word":"quick","start":36.29,"end":36.61,"confidence":1.0,"punctuated_word":"quick","sentiment":"neutral","sentiment_score":0.05763833969831467},{"word":"demo","start":36.61,"end":37.11,"confidence":0.99902344,"punctuated_word":"demo?","sentiment":"neutral","sentiment_score":0.05887122079730034}],"paragraphs":{"transcript":"\nOh, hi. This is Andrew from Vigilance AI. Is this Andrew? Oh, Andrew, good day to you. I'll keep it short.\n\nAndrew, this Vigilance AI is our around the clock AI security analyst. Every alert that fires gets investigated for you in under five minutes without adding headcount or replacing your existing stack. If after hours coverage is anywhere on your radar. Well, Andrew, would you be open to a quick demo?","paragraphs":[{"sentences":[{"text":"Oh, hi.","start":2.56,"end":3.28,"sentiment":"neutral","sentiment_score":0.04992201179265976},{"text":"This is Andrew from Vigilance AI.","start":3.28,"end":5.7,"sentiment":"neutral","sentiment_score":0.05709959690769514},{"text":"Is this Andrew?","start":6.16,"end":7.62,"sentiment":"neutral","sentiment_score":0.04261496290564537},{"text":"Oh, Andrew, good day to you.","start":10.32,"end":12.88,"sentiment":"positive","sentiment_score":0.4818682223558426},{"text":"I'll keep it short.","start":12.88,"end":13.94,"sentiment":"neutral","sentiment_score":0.009740574285387993}],"sentiment":"neutral","sentiment_score":0.16668848214404924,"num_words":21,"start":2.56,"end":13.94},{"sentences":[{"text":"Andrew, this Vigilance AI is our around the clock AI security analyst.","start":14.16,"end":20.145,"sentiment":"neutral","sentiment_score":0.13182016586263975},{"text":"Every alert that fires gets investigated for you in under five minutes without adding headcount or replacing your existing stack.","start":20.685,"end":29.105,"sentiment":"neutral","sentiment_score":0.11757305832579731},{"text":"If after hours coverage is anywhere on your radar.","start":29.73,"end":32.87,"sentiment":"neutral","sentiment_score":0.04490813405977355},{"text":"Well, Andrew, would you be open to a quick demo?","start":33.73,"end":37.11,"sentiment":"neutral","sentiment_score":0.051771866902709004}],"sentiment":"neutral","sentiment_score":0.09519990259671912,"num_words":51,"start":14.16,"end":37.11}]}}]},{"alternatives":[{"transcript":"Hello? Yeah. It is. No. Thanks. We've got that three more covered already. Yep. Thanks for your time. Bye.","confidence":0.9892578,"words":[{"word":"hello","start":0.88,"end":1.38,"confidence":0.96899414,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":0.012257389724254608},{"word":"yeah","start":8.24,"end":8.4,"confidence":0.81030273,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.11151565611362456},{"word":"it","start":8.4,"end":8.48,"confidence":0.9243164,"punctuated_word":"It","sentiment":"neutral","sentiment_score":0.15758782625198364},{"word":"is","start":8.48,"end":8.98,"confidence":0.99560547,"punctuated_word":"is.","sentiment":"neutral","sentiment_score":0.1442861557006836},{"word":"no","start":38.78,"end":39.02,"confidence":0.87475586,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.19795915484428409},{"word":"thanks","start":39.02,"end":39.18,"confidence":0.9951172,"punctuated_word":"Thanks.","sentiment":"neutral","sentiment_score":-0.005979433655738831},{"word":"we've","start":39.18,"end":39.34,"confidence":0.795166,"punctuated_word":"We've","sentiment":"neutral","sentiment_score":-0.02998267114162445},{"word":"got","start":39.34,"end":39.5,"confidence":0.99902344,"punctuated_word":"got","sentiment":"neutral","sentiment_score":-0.051444269716739655},{"word":"that","start":39.5,"end":39.74,"confidence":0.85498047,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.03796619921922684},{"word":"three","start":39.74,"end":39.9,"confidence":0.39746094,"punctuated_word":"three","sentiment":"neutral","sentiment_score":0.01784500479698181},{"word":"more","start":39.9,"end":40.06,"confidence":0.57421875,"punctuated_word":"more","sentiment":"neutral","sentiment_score":-0.0054789334535598755},{"word":"covered","start":40.06,"end":40.38,"confidence":0.7314453,"punctuated_word":"covered","sentiment":"neutral","sentiment_score":0.08421675115823746},{"word":"already","start":40.38,"end":40.7,"confidence":0.99853516,"punctuated_word":"already.","sentiment":"neutral","sentiment_score":0.030081164091825485},{"word":"yep","start":40.7,"end":40.940002,"confidence":0.99194336,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.18824461102485657},{"word":"thanks","start":40.940002,"end":41.18,"confidence":0.9980469,"punctuated_word":"Thanks","sentiment":"positive","sentiment_score":0.5545362830162048},{"word":"for","start":41.18,"end":41.34,"confidence":0.9892578,"punctuated_word":"for","sentiment":"positive","sentiment_score":0.5824080109596252},{"word":"your","start":41.34,"end":41.5,"confidence":0.9980469,"punctuated_word":"your","sentiment":"positive","sentiment_score":0.49319007992744446},{"word":"time","start":41.5,"end":41.9,"confidence":1.0,"punctuated_word":"time.","sentiment":"positive","sentiment_score":0.510635495185852},{"word":"bye","start":41.9,"end":42.4,"confidence":0.99853516,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":0.21150866150856015}],"paragraphs":{"transcript":"\nHello? Yeah. It is. No. Thanks.\n\nWe've got that three more covered already. Yep. Thanks for your time. Bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":0.88,"end":1.38,"sentiment":"neutral","sentiment_score":0.012257389724254608},{"text":"Yeah.","start":8.24,"end":8.4,"sentiment":"neutral","sentiment_score":0.11151565611362456},{"text":"It is.","start":8.4,"end":8.98,"sentiment":"neutral","sentiment_score":0.15093699097633362},{"text":"No.","start":38.78,"end":39.02,"sentiment":"neutral","sentiment_score":-0.19795915484428409},{"text":"Thanks.","start":39.02,"end":39.18,"sentiment":"neutral","sentiment_score":-0.005979433655738831}],"sentiment":"neutral","sentiment_score":0.036951406548420586,"num_words":6,"start":0.88,"end":39.18},{"sentences":[{"text":"We've got that three more covered already.","start":39.18,"end":40.7,"sentiment":"neutral","sentiment_score":0.011886177850621087},{"text":"Yep.","start":40.7,"end":40.940002,"sentiment":"neutral","sentiment_score":0.18824461102485657},{"text":"Thanks for your time.","start":40.940002,"end":41.9,"sentiment":"positive","sentiment_score":0.5351924672722816},{"text":"Bye.","start":41.9,"end":42.4,"sentiment":"neutral","sentiment_score":0.21150866150856015}],"sentiment":"neutral","sentiment_score":0.20182510665976083,"num_words":13,"start":39.18,"end":42.4}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello?\n\nChannel 0: Oh, hi. This is Andrew from Vigilance AI. Is this Andrew?\n\nChannel 1: Yeah. It is.\n\nChannel 0: Oh, Andrew, good day to you. I'll keep it short. Andrew, this Vigilance AI is our around the clock AI security analyst. Every alert that fires gets investigated for you in under five minutes without adding headcount or replacing your existing stack. If after hours coverage is anywhere on your radar.\n\nWell, Andrew, would you be open to a quick demo?\n\nChannel 1: No. Thanks. We've got that three more covered already. Yep. Thanks for your time.\n\nBye.","paragraphs":[{"sentences":[{"text":"Hello?","start":0.88,"end":1.38,"sentiment":"neutral","sentiment_score":0.012257389724254608}],"sentiment":"neutral","sentiment_score":0.012257389724254608,"channel":1,"num_words":1,"start":0.88,"end":1.38},{"sentences":[{"text":"Oh, hi.","start":2.56,"end":3.28,"sentiment":"neutral","sentiment_score":0.04992201179265976},{"text":"This is Andrew from Vigilance AI.","start":3.28,"end":5.7,"sentiment":"neutral","sentiment_score":0.05709959690769514},{"text":"Is this Andrew?","start":6.16,"end":7.62,"sentiment":"neutral","sentiment_score":0.04261496290564537}],"sentiment":"neutral","sentiment_score":0.051844226704402405,"channel":0,"num_words":11,"start":2.56,"end":7.62},{"sentences":[{"text":"Yeah.","start":8.24,"end":8.4,"sentiment":"neutral","sentiment_score":0.11151565611362456},{"text":"It is.","start":8.4,"end":8.98,"sentiment":"neutral","sentiment_score":0.15093699097633362}],"sentiment":"neutral","sentiment_score":0.13779654602209726,"channel":1,"num_words":3,"start":8.24,"end":8.98},{"sentences":[{"text":"Oh, Andrew, good day to you.","start":10.32,"end":12.88,"sentiment":"positive","sentiment_score":0.4818682223558426},{"text":"I'll keep it short.","start":12.88,"end":13.94,"sentiment":"neutral","sentiment_score":0.009740574285387993},{"text":"Andrew, this Vigilance AI is our around the clock AI security analyst.","start":14.16,"end":20.145,"sentiment":"neutral","sentiment_score":0.13182016586263975},{"text":"Every alert that fires gets investigated for you in under five minutes without adding headcount or replacing your existing stack.","start":20.685,"end":29.105,"sentiment":"neutral","sentiment_score":0.11757305832579731},{"text":"If after hours coverage is anywhere on your radar.","start":29.73,"end":32.87,"sentiment":"neutral","sentiment_score":0.04490813405977355}],"sentiment":"neutral","sentiment_score":0.1425029018565136,"channel":0,"num_words":51,"start":10.32,"end":32.87},{"sentences":[{"text":"Well, Andrew, would you be open to a quick demo?","start":33.73,"end":37.11,"sentiment":"neutral","sentiment_score":0.051771866902709004}],"sentiment":"neutral","sentiment_score":0.051771866902709004,"channel":0,"num_words":10,"start":33.73,"end":37.11},{"sentences":[{"text":"No.","start":38.78,"end":39.02,"sentiment":"neutral","sentiment_score":-0.19795915484428409},{"text":"Thanks.","start":39.02,"end":39.18,"sentiment":"neutral","sentiment_score":-0.005979433655738831},{"text":"We've got that three more covered already.","start":39.18,"end":40.7,"sentiment":"neutral","sentiment_score":0.011886177850621087},{"text":"Yep.","start":40.7,"end":40.940002,"sentiment":"neutral","sentiment_score":0.18824461102485657},{"text":"Thanks for your time.","start":40.940002,"end":41.9,"sentiment":"positive","sentiment_score":0.5351924672722816}],"sentiment":"neutral","sentiment_score":0.15773422404059342,"channel":1,"num_words":14,"start":38.78,"end":41.9},{"sentences":[{"text":"Bye.","start":41.9,"end":42.4,"sentiment":"neutral","sentiment_score":0.21150866150856015}],"sentiment":"neutral","sentiment_score":0.21150866150856015,"channel":1,"num_words":1,"start":41.9,"end":42.4}]},"summary":{"result":"success","short":"An agent from Helsance AI called a customer named Andrew to offer a free demo of their security analyst service. Andrew declined the offer, stating that he already has the service in place. The agent thanked him for his time and ended the call."},"intents":{"segments":[{"text":"This is Andrew from Vigilance AI. Is this Andrew? Yeah. It is.","start_word":3,"end_word":14,"intents":[{"intent":"Confirm identity","confidence_score":0.07946012}]},{"text":"This is Andrew from Vigilance AI. Is this Andrew? Yeah. It is. Oh, Andrew, good day to you. I'll keep it short. Andrew, this Vigilance AI is our around the clock AI security analyst. Every alert that fires gets investigated for you in under five minutes without adding headcount or replacing your existing stack. If after hours coverage is anywhere on your radar. Well, Andrew, would you be open to a quick demo?","start_word":3,"end_word":75,"intents":[{"intent":"Provide information","confidence_score":0.075243875}]},{"text":"Well, Andrew, would you be open to a quick demo? No. Thanks.","start_word":66,"end_word":77,"intents":[{"intent":"Offer demo","confidence_score":0.07880003}]}]},"sentiments":{"segments":[{"text":"Hello? Oh, hi. This is Andrew from Vigilance AI. Is this Andrew? Yeah. It is.","start_word":0,"end_word":14,"sentiment":"neutral","sentiment_score":0.06630828976631165},{"text":"Oh, Andrew, good day to you.","start_word":15,"end_word":20,"sentiment":"positive","sentiment_score":0.4622851610183716},{"text":"I'll keep it short. Andrew, this Vigilance AI is our around the clock AI security analyst. Every alert that fires gets investigated for you in under five minutes without adding headcount or replacing your existing stack. If after hours coverage is anywhere on your radar. Well, Andrew, would you be open to a quick demo? No. Thanks. We've got that three more covered already. Yep.","start_word":21,"end_word":85,"sentiment":"neutral","sentiment_score":0.07200111448764801},{"text":"Thanks for your time.","start_word":86,"end_word":89,"sentiment":"positive","sentiment_score":0.5302810668945312},{"text":"Bye.","start_word":90,"end_word":90,"sentiment":"neutral","sentiment_score":0.2822751998901367}],"average":{"sentiment":"neutral","sentiment_score":0.12077985807906748}}}}