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It's Lynn from Wyndham again. How are you? Okay. I think we'll give it a little bit longer, but it looks like this one might end up having to be rescheduled to another time. Yeah. I'm I'm I'm I'm not sure either because our technician's definitely on-site. He sent through her photo and everything, knocked on the door, and there's no answer. Yeah. Give it a little bit longer, but can't can't wait around forever, unfortunately. Alright. Do, do let me know if you if you hear from them. Alright. Thank you. 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Ryan. It's Lynn from Wyndham again. How are you? Okay. I think we'll give it a little bit longer, but it looks like this one might end up having to be rescheduled to another time.\n\nYeah. I'm I'm I'm I'm not sure either because our technician's definitely on-site. He sent through her photo and everything, knocked on the door, and there's no answer. Yeah. Give it a little bit longer, but can't can't wait around forever, unfortunately.\n\nAlright. Do, do let me know if you if you hear from them. Alright. Thank you. Bye.","paragraphs":[{"sentences":[{"text":"Hi, Ryan.","start":5.3599997,"end":5.8399997,"sentiment":"neutral","sentiment_score":0.2144443243741989},{"text":"It's Lynn from Wyndham again.","start":5.8399997,"end":7.12,"sentiment":"neutral","sentiment_score":0.24077330231666566},{"text":"How are you?","start":7.12,"end":7.8599997,"sentiment":"neutral","sentiment_score":0.2544800688823064},{"text":"Okay.","start":20.055,"end":20.555,"sentiment":"neutral","sentiment_score":-0.09733632206916808},{"text":"I think we'll give it a little bit longer, but it looks like this one might end up having to be rescheduled to another time.","start":20.615,"end":28.555,"sentiment":"neutral","sentiment_score":-0.21042560443282127}],"sentiment":"neutral","sentiment_score":-0.08227169627530707,"num_words":36,"start":5.3599997,"end":28.555},{"sentences":[{"text":"Yeah.","start":37.05,"end":37.55,"sentiment":"neutral","sentiment_score":-0.07802943885326385},{"text":"I'm I'm I'm I'm not sure either because our technician's definitely on-site.","start":37.61,"end":42.345,"sentiment":"neutral","sentiment_score":-0.23381320759654045},{"text":"He sent through her photo and everything, knocked on the door, and there's no answer.","start":42.345,"end":47.645,"sentiment":"negative","sentiment_score":-0.39728992581367495},{"text":"Yeah.","start":58.73,"end":59.23,"sentiment":"neutral","sentiment_score":-0.09327317774295808},{"text":"Give it a little bit longer, but can't can't wait around forever, unfortunately.","start":59.53,"end":63.79,"sentiment":"neutral","sentiment_score":-0.16827994011915648}],"sentiment":"neutral","sentiment_score":-0.2648583146787825,"num_words":42,"start":37.05,"end":63.79},{"sentences":[{"text":"Alright.","start":66.57,"end":67.05,"sentiment":"neutral","sentiment_score":0.018733777105808255},{"text":"Do, do let me know if you if you hear from them.","start":67.05,"end":72.825005,"sentiment":"neutral","sentiment_score":0.0077844530654450255},{"text":"Alright.","start":76.005005,"end":76.405,"sentiment":"neutral","sentiment_score":0.11946913599967957},{"text":"Thank you.","start":76.405,"end":80.165,"sentiment":"neutral","sentiment_score":0.2068517655134201},{"text":"Bye.","start":80.165,"end":80.665,"sentiment":"neutral","sentiment_score":0.06771774590015411}],"sentiment":"neutral","sentiment_score":0.041943389812813085,"num_words":17,"start":66.57,"end":80.665}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hello. Good morning. This is Maureen from Airtel tech support.\n\nChannel 1: Hi, Ryan. It's Lynn from Wyndham again. How are you?\n\nChannel 0: Yes. I'm good. Thanks for asking. Actually, I was about to call you. The customer, Bison, he's not also answering our calls.\n\nChannel 1: Okay. I think we'll give it a\n\nChannel 0: Yeah.\n\nChannel 1: little bit longer, but\n\nChannel 0: Mhmm.\n\nChannel 1: it looks like this one might end up having to be rescheduled to another time.\n\nChannel 0: Yeah. But, actually, he mentioned yesterday that there will be someone available this morning. I don't know what's the\n\nChannel 1: Yeah.\n\nChannel 0: change\n\nChannel 1: I'm\n\nChannel 0: in here.\n\nChannel 1: I'm I'm I'm not sure either because our technician's definitely on-site. He sent through her photo and everything, knocked on the door, and there's no answer.\n\nChannel 0: Yeah. Yeah. We also did text him and emailed him. No. I'm just waiting for his response.\n\nChannel 1: Yeah. Give it a little bit longer, but can't can't wait\n\nChannel 0: Yeah.\n\nChannel 1: around forever, unfortunately.\n\nChannel 0: Yeah.\n\nChannel 1: Alright.\n\nChannel 0: I'll I'll\n\nChannel 1: Do,\n\nChannel 0: I'll update him also.\n\nChannel 1: do let me know if you if you hear from them.\n\nChannel 0: Yeah. Sure. I'll give you a callback.\n\nChannel 1: Alright. Thank\n\nChannel 0: Yeah. Thank you also. Bye.\n\nChannel 1: you. Bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":0.32,"end":0.48,"sentiment":"neutral","sentiment_score":0.10150498896837234},{"text":"Good morning.","start":0.48,"end":1.38,"sentiment":"neutral","sentiment_score":0.31539008021354675},{"text":"This is Maureen from Airtel tech support.","start":1.4399999,"end":3.86,"sentiment":"neutral","sentiment_score":0.24344046413898468}],"sentiment":"neutral","sentiment_score":0.24363683983683587,"channel":0,"num_words":10,"start":0.32,"end":3.86},{"sentences":[{"text":"Hi, Ryan.","start":5.3599997,"end":5.8399997,"sentiment":"neutral","sentiment_score":0.2144443243741989},{"text":"It's Lynn from Wyndham again.","start":5.8399997,"end":7.12,"sentiment":"neutral","sentiment_score":0.24077330231666566},{"text":"How are 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Lynn explains that Bison may need to reschedule and mentions that the technician sent photos and no one has responded. She promises to call back and update Ryan."},"intents":{"segments":[{"text":"I'll I'll Do, I'll update him also. do let me know if you if you hear from them. Yeah.","start_word":154,"end_word":172,"intents":[{"intent":"Update technician","confidence_score":0.2169034}]},{"text":"I'll give you a callback. Alright. Thank Yeah.","start_word":174,"end_word":181,"intents":[{"intent":"Request callback","confidence_score":0.27592534}]}]},"sentiments":{"segments":[{"text":"Hello. Good morning. This is Maureen from Airtel tech support. Hi, Ryan. It's Lynn from Wyndham again. How are you?","start_word":0,"end_word":19,"sentiment":"neutral","sentiment_score":0.2413254678249359},{"text":"Yes. I'm good. Thanks for asking.","start_word":20,"end_word":25,"sentiment":"positive","sentiment_score":0.5210682153701782},{"text":"Actually, I was about to call you.","start_word":26,"end_word":32,"sentiment":"neutral","sentiment_score":-0.06397105008363724},{"text":"The customer, Bison, he's not also answering our calls.","start_word":33,"end_word":41,"sentiment":"negative","sentiment_score":-0.35572564601898193},{"text":"Okay. I think we'll give it a Yeah. little bit longer, but Mhmm. it looks like this one might end up having to be rescheduled to another time. Yeah. But, actually, he mentioned yesterday that there will be someone available this morning. I don't know what's the Yeah. change I'm in here. I'm I'm I'm not sure either because our technician's definitely on-site.","start_word":42,"end_word":104,"sentiment":"neutral","sentiment_score":-0.16435569524765015},{"text":"He sent through her photo and everything, knocked on the door, and there's no answer.","start_word":105,"end_word":119,"sentiment":"negative","sentiment_score":-0.40580394864082336},{"text":"Yeah. Yeah. We also did text him and emailed him. No. I'm just waiting for his response. Yeah. Give it a little bit longer, but can't can't wait Yeah. around forever, unfortunately. Yeah. Alright. I'll I'll Do, I'll update him also. do let me know if you if you hear from them. Yeah. Sure. I'll give you a callback. Alright. Thank Yeah. Thank you also. Bye. you. Bye.","start_word":120,"end_word":187,"sentiment":"neutral","sentiment_score":-0.023380348458886147}],"average":{"sentiment":"neutral","sentiment_score":-0.0664311255178144}}}}