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record your name and reason for calling, I'll see if this person is available. Thanks, Abby. Please stay on the line. Hi. Duncan McLean.\n\nWho it is? Sorry. I'm sorry. Yeah. Yeah.\n\nWell, we're part of a a mountain national international company. So all that's handled by trade out of New Zealand. So I'm sorry. I can't help you. Okay?\n\nThank you. Bye bye.","paragraphs":[{"sentences":[{"text":"To record your name and reason for calling, I'll see if this person is available.","start":0.08,"end":4.26,"sentiment":"neutral","sentiment_score":0.014847539986173311},{"text":"Thanks, Abby.","start":12.559999,"end":13.46,"sentiment":"positive","sentiment_score":0.47775188088417053},{"text":"Please stay on the line.","start":13.764999,"end":15.945,"sentiment":"neutral","sentiment_score":0.21476877927780152},{"text":"Hi.","start":26.965,"end":27.204998,"sentiment":"neutral","sentiment_score":0.046987615525722504},{"text":"Duncan McLean.","start":27.204998,"end":28.025,"sentiment":"neutral","sentiment_score":0.039963243529200554}],"sentiment":"neutral","sentiment_score":0.09515899442136287,"num_words":25,"start":0.08,"end":28.025},{"sentences":[{"text":"Who it is?","start":36.56,"end":37.3,"sentiment":"neutral","sentiment_score":0.03567835626502832},{"text":"Sorry.","start":49.205,"end":49.705,"sentiment":"neutral","sentiment_score":-0.07532567530870438},{"text":"I'm sorry.","start":51.925,"end":52.665,"sentiment":"neutral","sentiment_score":-0.07469837367534637},{"text":"Yeah.","start":57.36,"end":57.86,"sentiment":"neutral","sentiment_score":0.014756333082914352},{"text":"Yeah.","start":58.8,"end":59.3,"sentiment":"neutral","sentiment_score":0.009357279166579248}],"sentiment":"neutral","sentiment_score":-0.01169671770185232,"num_words":8,"start":36.56,"end":59.3},{"sentences":[{"text":"Well, we're part of a a mountain national international company.","start":60.4,"end":64.0,"sentiment":"neutral","sentiment_score":-0.11043445318937302},{"text":"So all that's handled by trade out of New Zealand.","start":64.0,"end":68.24,"sentiment":"neutral","sentiment_score":-0.12785356789827346},{"text":"So I'm sorry.","start":68.24,"end":69.04,"sentiment":"neutral","sentiment_score":-0.2860250522692998},{"text":"I can't help you.","start":69.04,"end":69.92,"sentiment":"negative","sentiment_score":-0.3848971873521805},{"text":"Okay?","start":69.92,"end":70.42,"sentiment":"neutral","sentiment_score":-0.14643755555152893}],"sentiment":"neutral","sentiment_score":-0.17596363116587913,"num_words":28,"start":60.4,"end":70.42},{"sentences":[{"text":"Thank you.","start":71.35694,"end":72.09694,"sentiment":"neutral","sentiment_score":0.28152985870838165},{"text":"Bye bye.","start":73.37194,"end":73.87194,"sentiment":"neutral","sentiment_score":0.13337890058755875}],"sentiment":"neutral","sentiment_score":0.2074543796479702,"num_words":4,"start":71.35694,"end":73.87194}]}}]}],"paragraphs":{"transcript":"\nChannel 1: To record your name and reason for calling, I'll see if this person is available.\n\nChannel 0: Abby from TechnoWand.\n\nChannel 1: Thanks, Abby. Please stay on the line. Hi. Duncan McLean.\n\nChannel 0: Hi, sir. Good afternoon. This is Abby. Is this mister Duncan McLean in RFI Technology Solutions?\n\nChannel 1: Who it is?\n\nChannel 0: Oh, hi, sir. This is Abby from Tech two one. We actually help technology engineering companies maintain their IT or improve their IT system.\n\nChannel 1: Sorry.\n\nChannel 0: So you could, yeah.\n\nChannel 1: I'm\n\nChannel 0: Our\n\nChannel 1: sorry.\n\nChannel 0: the goal of our the goal of our company, sir, is to reduce downtime, you know, strengthen security.\n\nChannel 1: Yeah.\n\nChannel 0: How's your\n\nChannel 1: Yeah.\n\nChannel 0: IT so far?\n\nChannel 1: Well, we're part of a a mountain national international company. So all that's handled by trade out of New Zealand. So I'm sorry. I can't help you. Okay?\n\nChannel 0: Oh, alright. No problem.\n\nChannel 1: Thank you.\n\nChannel 0: But thank you for your time. You\n\nChannel 1: Bye\n\nChannel 0: take\n\nChannel 1: bye.","paragraphs":[{"sentences":[{"text":"To record your name and reason for calling, I'll see if this person is available.","start":0.08,"end":4.26,"sentiment":"neutral","sentiment_score":0.014847539986173311}],"sentiment":"neutral","sentiment_score":0.014847539986173311,"channel":1,"num_words":15,"start":0.08,"end":4.26},{"sentences":[{"text":"Abby from TechnoWand.","start":5.8399997,"end":7.22,"sentiment":"neutral","sentiment_score":0.06691528111696243}],"sentiment":"neutral","sentiment_score":0.06691528111696243,"channel":0,"num_words":3,"start":5.8399997,"end":7.22},{"sentences":[{"text":"Thanks, Abby.","start":12.559999,"end":13.46,"sentiment":"positive","sentiment_score":0.47775188088417053},{"text":"Please stay on the 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representative from TechnoWand, named Abby, calls a customer named Duncan McLean in RFI Technology Solutions to discuss reducing downtime and enhancing their IT system. The customer explains that their company handles technology engineering and is not interested in helping with the issue. Abby apologizes and ends the call."},"intents":{"segments":[{"text":"To record your name and reason for calling, I'll see if this person is available. Abby from TechnoWand.","start_word":1,"end_word":18,"intents":[{"intent":"Record caller information","confidence_score":0.0126935085}]},{"text":"Please stay on the line. Hi.","start_word":20,"end_word":25,"intents":[{"intent":"Keep caller on line","confidence_score":0.0008327173}]},{"text":"This is Abby from Tech two one. We actually help technology engineering companies maintain their IT or improve their IT system. Sorry.","start_word":50,"end_word":71,"intents":[{"intent":"Explain company's role","confidence_score":0.02885517}]},{"text":"the goal of our the goal of our company, sir, is to reduce downtime, you know, strengthen security. Yeah.","start_word":79,"end_word":97,"intents":[{"intent":"Advise for downtime reduction","confidence_score":0.0000020093728}]}]},"sentiments":{"segments":[{"text":"To record your name and reason for calling, I'll see if this person is available. Abby from TechnoWand.","start_word":0,"end_word":17,"sentiment":"neutral","sentiment_score":0.032278530299663544},{"text":"Thanks, Abby.","start_word":18,"end_word":19,"sentiment":"positive","sentiment_score":0.4660471081733704},{"text":"Please stay on the line. Hi. Duncan McLean. Hi, sir. Good afternoon. This is Abby. Is this mister Duncan McLean in RFI Technology Solutions? Who it is? Oh, hi, sir. This is Abby from Tech two one. We actually help technology engineering companies maintain their IT or improve their IT system. Sorry. So you could, yeah. I'm Our sorry. the goal of our the goal of our company, sir, is to reduce downtime, you know, strengthen security. Yeah. How's your Yeah. IT so far? Well, we're part of a a mountain national international company. So all that's handled by trade out of New Zealand. So I'm sorry.","start_word":20,"end_word":126,"sentiment":"neutral","sentiment_score":-0.0013487199321389198},{"text":"I can't help you.","start_word":127,"end_word":130,"sentiment":"negative","sentiment_score":-0.3809360265731811},{"text":"Okay? Oh, alright. No problem. Thank you.","start_word":131,"end_word":137,"sentiment":"neutral","sentiment_score":0.07604862749576569},{"text":"But thank you for your time.","start_word":138,"end_word":143,"sentiment":"positive","sentiment_score":0.40711918473243713},{"text":"You Bye take bye.","start_word":144,"end_word":147,"sentiment":"neutral","sentiment_score":0.1589384824037552}],"average":{"sentiment":"neutral","sentiment_score":0.02310415318137721}}}}