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you for calling Swan Care. To help us direct your inquiry, please select from the following options. Press 1 for retirement living, including maintenance. Press 2 for home care. Press 3 for all other inquiries, including residential aged care.\n\nTo hear these options again, please press 9. To speak with a team member at any time, please press 0. You have selected retirement living. Please hold while we connect you. You have selected home care.\n\nPlease hold while we connect you. You have selected general inquiries or residential aged care. Please hold while we connect you. 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To help us direct your inquiry, please select from the following options. Press 1 for retirement living, including maintenance. Press 2 for home care. Press 3 for all other inquiries, including residential aged care.\n\nTo hear these options again, please press 9. To speak with a team member at any time, please press 0. You have selected retirement living. Please hold while we connect you. You have selected home care.\n\nPlease hold while we connect you. You have selected general inquiries or residential aged care. Please hold while we connect you. You have selected general inquiries or","paragraphs":[{"sentences":[{"text":"Thank you for calling Swan Care.","start":0.88,"end":2.82,"sentiment":"positive","sentiment_score":0.570579320192337},{"text":"To help us direct your inquiry, please select from the following options.","start":3.6799998,"end":7.62,"sentiment":"neutral","sentiment_score":0.23825530459483465},{"text":"Press 1 for retirement living, including maintenance.","start":9.12,"end":11.94,"sentiment":"neutral","sentiment_score":0.03714797752244132},{"text":"Press 2 for home care.","start":13.2,"end":14.82,"sentiment":"neutral","sentiment_score":0.02778453305363655},{"text":"Press 3 for all other inquiries, including residential aged care.","start":15.955,"end":19.895,"sentiment":"neutral","sentiment_score":0.033648218028247356}],"sentiment":"neutral","sentiment_score":0.1754495066124946,"channel":1,"num_words":40,"start":0.88,"end":19.895},{"sentences":[{"text":"To hear these options again, please press 9.","start":20.915,"end":23.494999,"sentiment":"neutral","sentiment_score":0.006261549890041351},{"text":"To speak with a team member at any time, please press 0.","start":24.675,"end":27.974998,"sentiment":"neutral","sentiment_score":-0.003439757196853558},{"text":"You have selected retirement living.","start":35.09,"end":37.03,"sentiment":"neutral","sentiment_score":-0.0508161760866642},{"text":"Please hold while we connect you.","start":37.17,"end":39.11,"sentiment":"neutral","sentiment_score":-0.21493104348580042},{"text":"You have selected home care.","start":39.57,"end":41.19,"sentiment":"neutral","sentiment_score":-0.0763362929224968}],"sentiment":"neutral","sentiment_score":-0.0532370359222922,"channel":1,"num_words":36,"start":20.915,"end":41.19},{"sentences":[{"text":"Please hold while we connect you.","start":41.329998,"end":43.035,"sentiment":"neutral","sentiment_score":-0.11033664271235466},{"text":"You have selected general inquiries or residential aged care.","start":43.515,"end":46.975,"sentiment":"neutral","sentiment_score":-0.08828231692314148},{"text":"Please hold while we connect you.","start":47.275,"end":49.055,"sentiment":"neutral","sentiment_score":-0.06982852580646674},{"text":"You have selected general inquiries or","start":54.395,"end":56.519936,"sentiment":"neutral","sentiment_score":-0.04138388981421789}],"sentiment":"neutral","sentiment_score":-0.07866056304838923,"channel":1,"num_words":27,"start":41.329998,"end":56.519936}]},"summary":{"result":"success","short":"The customer called Swan Care and was directed to select from various options, including retirement living and home care. They were put on hold and given the option to speak with a team member by pressing 0. They were then directed to hold again and were given the option to speak with a team member by pressing 0."},"intents":{"segments":[{"text":"To help us direct your inquiry, please select from the following options.","start_word":6,"end_word":17,"intents":[{"intent":"Direct inquiry","confidence_score":0.16880912}]}]},"sentiments":{"segments":[{"text":"Thank you for calling Swan Care.","start_word":0,"end_word":5,"sentiment":"positive","sentiment_score":0.5776094198226929},{"text":"To help us direct your inquiry, please select from the following options. Press 1 for retirement living, including maintenance. Press 2 for home care. Press 3 for all other inquiries, including residential aged care. To hear these options again, please press 9. To speak with a team member at any time, please press 0. You have selected retirement living. Please hold while we connect you. You have selected home care. Please hold while we connect you. You have selected general inquiries or residential aged care. Please hold while we connect you. You have selected general inquiries or","start_word":6,"end_word":102,"sentiment":"neutral","sentiment_score":-0.005159423220902681}],"average":{"sentiment":"neutral","sentiment_score":0.02883542776107788}}}}