{"metadata":{"transaction_key":"deprecated","request_id":"019f8257-afb4-7db1-bba3-7851c7e89cb7","sha256":"a64c793bf97206d908f0ff9c4fb4ad7d0a49d60f14c20338eb4ec0823fdbb837","created":"2026-07-21T01:43:34.229Z","duration":397.65594,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":598,"output_tokens":71},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":676,"output_tokens":678},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":676,"output_tokens":63}},"results":{"channels":[{"alternatives":[{"transcript":"Hello? Okay. Alright. Yeah. Sure. Hello? Give me a moment. And do you have the s q u number, ma'am? H p mhmm. Sorry. Come again? You're on our website? You're on our website? Are you on our website? Perfect. So do you see the request a quote option? I'm asking for request a quote. Do you see request a quote? Yeah. If you can just request a quote over there. Okay. Website is slow. It's Yeah. That's what I'm checking. So HP give me the SKU number, not model number. Four four eight. CH. Right? Okay. I got HP seven seven one two nine six. Give me a moment. Yep. Checking in. One moment, please. Hold And how many units are you have to make? Yep. Yep. Yep. Good. Yep. One second, please. Okay. Gotcha. Currently, we don't have any in stock. Yeah. Currently, we don't have any in stock. One second. Nope. Nope. There's no system. Yep. But the lead time is forty two days. Right. Mhmm. No. We do keep yeah. Forty two days. Like, if you order today, so the product will arrive on, like, forty two days. Mhmm. Alright. No worries. Cheers. Bye.","confidence":0.9836426,"words":[{"word":"hello","start":3.36,"end":3.86,"confidence":0.9135742,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":0.012008908204734324},{"word":"okay","start":20.745,"end":21.225,"confidence":0.9343262,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.056088197976350784},{"word":"alright","start":21.225,"end":21.725,"confidence":0.9719238,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.09309270977973938},{"word":"yeah","start":24.425,"end":24.665,"confidence":0.98046875,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.09269053488969804},{"word":"sure","start":24.665,"end":25.165,"confidence":0.9951172,"punctuated_word":"Sure.","sentiment":"neutral","sentiment_score":0.18752266466617584},{"word":"hello","start":30.55,"end":31.05,"confidence":0.94506836,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":0.0991850197315216},{"word":"give","start":42.725,"end":42.885,"confidence":0.9902344,"punctuated_word":"Give","sentiment":"neutral","sentiment_score":0.01737165078520775},{"word":"me","start":42.885,"end":43.204998,"confidence":1.0,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.04055065289139747},{"word":"a","start":43.204998,"end":43.445,"confidence":0.99902344,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.04384646564722061},{"word":"moment","start":43.445,"end":43.945,"confidence":1.0,"punctuated_word":"moment.","sentiment":"neutral","sentiment_score":0.0537867397069931},{"word":"and","start":67.22,"end":67.299995,"confidence":0.5727539,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.01814473606646061},{"word":"do","start":67.299995,"end":67.46,"confidence":0.99902344,"punctuated_word":"do","sentiment":"neutral","sentiment_score":0.011426575481891632},{"word":"you","start":67.46,"end":67.54,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.01674308069050312},{"word":"have","start":67.54,"end":67.78,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.015172123908996582},{"word":"the","start":67.78,"end":67.86,"confidence":0.9921875,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.013867457397282124},{"word":"s","start":67.86,"end":68.02,"confidence":0.3544922,"punctuated_word":"s","sentiment":"neutral","sentiment_score":0.015450559556484222},{"word":"q","start":68.02,"end":68.259995,"confidence":0.92333984,"punctuated_word":"q","sentiment":"neutral","sentiment_score":0.01453183963894844},{"word":"u","start":68.259995,"end":68.42,"confidence":0.5625,"punctuated_word":"u","sentiment":"neutral","sentiment_score":0.0213586688041687},{"word":"number","start":68.42,"end":68.659996,"confidence":0.96728516,"punctuated_word":"number,","sentiment":"neutral","sentiment_score":0.024768341332674023},{"word":"ma'am","start":68.659996,"end":68.985,"confidence":0.8530884,"punctuated_word":"ma'am?","sentiment":"neutral","sentiment_score":0.037124890834093094},{"word":"h","start":70.585,"end":70.905,"confidence":0.54345703,"punctuated_word":"H","sentiment":"neutral","sentiment_score":0.0005331141874194145},{"word":"p","start":70.905,"end":71.405,"confidence":0.58691406,"punctuated_word":"p","sentiment":"neutral","sentiment_score":-0.0007757679559290409},{"word":"mhmm","start":72.265,"end":72.765,"confidence":0.9831543,"punctuated_word":"mhmm.","sentiment":"neutral","sentiment_score":0.002297332277521491},{"word":"sorry","start":79.865,"end":80.345,"confidence":0.7019043,"punctuated_word":"Sorry.","sentiment":"neutral","sentiment_score":-0.05513208359479904},{"word":"come","start":80.345,"end":80.585,"confidence":0.9980469,"punctuated_word":"Come","sentiment":"neutral","sentiment_score":-0.05645950138568878},{"word":"again","start":80.585,"end":81.0,"confidence":0.8913574,"punctuated_word":"again?","sentiment":"neutral","sentiment_score":-0.036407146602869034},{"word":"you're","start":85.64,"end":85.96,"confidence":0.5599365,"punctuated_word":"You're","sentiment":"neutral","sentiment_score":-0.011576599441468716},{"word":"on","start":85.96,"end":86.12,"confidence":0.9902344,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.003818746656179428},{"word":"our","start":86.12,"end":86.28,"confidence":0.7285156,"punctuated_word":"our","sentiment":"neutral","sentiment_score":-0.01138642244040966},{"word":"website","start":86.28,"end":86.78,"confidence":0.9741211,"punctuated_word":"website?","sentiment":"neutral","sentiment_score":-0.009561941027641296},{"word":"you're","start":90.04,"end":90.28,"confidence":0.8391113,"punctuated_word":"You're","sentiment":"neutral","sentiment_score":-0.010340076871216295},{"word":"on","start":90.28,"end":90.52,"confidence":1.0,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.003622340969741345},{"word":"our","start":90.52,"end":90.6,"confidence":0.8105469,"punctuated_word":"our","sentiment":"neutral","sentiment_score":-0.00902785174548626},{"word":"website","start":90.6,"end":91.1,"confidence":0.9667969,"punctuated_word":"website?","sentiment":"neutral","sentiment_score":-0.011338337324559689},{"word":"are","start":94.92,"end":95.08,"confidence":0.87060547,"punctuated_word":"Are","sentiment":"neutral","sentiment_score":-0.007576692849397659},{"word":"you","start":95.08,"end":95.32,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.006713490001857281},{"word":"on","start":95.32,"end":95.56,"confidence":0.99902344,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.0035791797563433647},{"word":"our","start":95.56,"end":95.72,"confidence":0.9902344,"punctuated_word":"our","sentiment":"neutral","sentiment_score":-0.00851462222635746},{"word":"website","start":95.72,"end":96.22,"confidence":1.0,"punctuated_word":"website?","sentiment":"neutral","sentiment_score":-0.006812766194343567},{"word":"perfect","start":99.075,"end":99.575,"confidence":0.9951172,"punctuated_word":"Perfect.","sentiment":"positive","sentiment_score":0.3601834177970886},{"word":"so","start":99.634995,"end":100.115,"confidence":0.9980469,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.10513393580913544},{"word":"do","start":100.115,"end":100.274994,"confidence":0.98828125,"punctuated_word":"do","sentiment":"neutral","sentiment_score":0.11107740551233292},{"word":"you","start":100.274994,"end":100.354996,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.1240074187517166},{"word":"see","start":100.354996,"end":100.595,"confidence":1.0,"punctuated_word":"see","sentiment":"neutral","sentiment_score":0.14650557935237885},{"word":"the","start":100.595,"end":100.755,"confidence":0.9760742,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.15795698761940002},{"word":"request","start":100.755,"end":101.235,"confidence":0.9980469,"punctuated_word":"request","sentiment":"neutral","sentiment_score":0.1475101113319397},{"word":"a","start":101.235,"end":101.395,"confidence":0.90722656,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.08613412827253342},{"word":"quote","start":101.395,"end":101.715,"confidence":0.9770508,"punctuated_word":"quote","sentiment":"neutral","sentiment_score":0.10003813356161118},{"word":"option","start":101.715,"end":102.215,"confidence":0.99853516,"punctuated_word":"option?","sentiment":"neutral","sentiment_score":0.06975807249546051},{"word":"i'm","start":106.595,"end":106.835,"confidence":0.9975586,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.0031953006982803345},{"word":"asking","start":106.835,"end":107.155,"confidence":1.0,"punctuated_word":"asking","sentiment":"neutral","sentiment_score":0.005378546193242073},{"word":"for","start":107.155,"end":107.395,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.004894312471151352},{"word":"request","start":107.395,"end":107.795,"confidence":0.9741211,"punctuated_word":"request","sentiment":"neutral","sentiment_score":0.015145428478717804},{"word":"a","start":107.795,"end":107.954994,"confidence":0.99609375,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.020778218284249306},{"word":"quote","start":107.954994,"end":108.454994,"confidence":0.99853516,"punctuated_word":"quote.","sentiment":"neutral","sentiment_score":0.0113004632294178},{"word":"do","start":108.835,"end":108.994995,"confidence":0.99316406,"punctuated_word":"Do","sentiment":"neutral","sentiment_score":-0.011721519753336906},{"word":"you","start":108.994995,"end":109.155,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.0013083722442388537},{"word":"see","start":109.155,"end":109.475,"confidence":0.99902344,"punctuated_word":"see","sentiment":"neutral","sentiment_score":0.005755813792347908},{"word":"request","start":109.475,"end":109.875,"confidence":0.46923828,"punctuated_word":"request","sentiment":"neutral","sentiment_score":0.0070792026817798615},{"word":"a","start":109.875,"end":110.034996,"confidence":0.9951172,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.009363772347569466},{"word":"quote","start":110.034996,"end":110.534996,"confidence":0.99853516,"punctuated_word":"quote?","sentiment":"neutral","sentiment_score":-0.003118382766842842},{"word":"yeah","start":111.53,"end":111.689995,"confidence":0.9951172,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.01876089349389076},{"word":"if","start":111.689995,"end":111.85,"confidence":0.9980469,"punctuated_word":"If","sentiment":"neutral","sentiment_score":-0.07795791327953339},{"word":"you","start":111.85,"end":111.93,"confidence":0.91259766,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.09385507553815842},{"word":"can","start":111.93,"end":112.17,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":-0.0545879527926445},{"word":"just","start":112.17,"end":112.649994,"confidence":0.9951172,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.05179017782211304},{"word":"request","start":112.649994,"end":112.96999,"confidence":1.0,"punctuated_word":"request","sentiment":"neutral","sentiment_score":-0.0065380483865737915},{"word":"a","start":112.96999,"end":113.13,"confidence":0.9941406,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.0022634118795394897},{"word":"quote","start":113.13,"end":113.53,"confidence":0.99902344,"punctuated_word":"quote","sentiment":"neutral","sentiment_score":0.0291079506278038},{"word":"over","start":113.53,"end":113.77,"confidence":0.99902344,"punctuated_word":"over","sentiment":"neutral","sentiment_score":-0.06069749593734741},{"word":"there","start":113.77,"end":114.27,"confidence":0.98461914,"punctuated_word":"there.","sentiment":"neutral","sentiment_score":-0.07403278350830078},{"word":"okay","start":119.28999,"end":119.78999,"confidence":0.861084,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.25826454162597656},{"word":"website","start":120.49,"end":120.96999,"confidence":0.2998047,"punctuated_word":"Website","sentiment":"negative","sentiment_score":-0.5193871259689331},{"word":"is","start":120.96999,"end":121.13,"confidence":0.8354492,"punctuated_word":"is","sentiment":"negative","sentiment_score":-0.5725635886192322},{"word":"slow","start":121.13,"end":121.63,"confidence":0.9770508,"punctuated_word":"slow.","sentiment":"neutral","sentiment_score":-0.32152673602104187},{"word":"it's","start":124.729996,"end":124.935,"confidence":0.66552734,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":-0.1421211063861847},{"word":"yeah","start":128.535,"end":128.775,"confidence":0.9946289,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.03840705007314682},{"word":"that's","start":128.775,"end":129.015,"confidence":0.9970703,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":-0.07399825751781464},{"word":"what","start":129.015,"end":129.255,"confidence":0.9892578,"punctuated_word":"what","sentiment":"neutral","sentiment_score":-0.08146116882562637},{"word":"i'm","start":129.255,"end":129.495,"confidence":0.8664551,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.08438857644796371},{"word":"checking","start":129.495,"end":129.995,"confidence":0.8757324,"punctuated_word":"checking.","sentiment":"neutral","sentiment_score":-0.06482695043087006},{"word":"so","start":130.215,"end":130.715,"confidence":0.9760742,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.0013579190708696842},{"word":"hp","start":131.97499,"end":132.47499,"confidence":0.96972656,"punctuated_word":"HP","sentiment":"neutral","sentiment_score":0.00473101856186986},{"word":"give","start":133.255,"end":133.495,"confidence":0.9316406,"punctuated_word":"give","sentiment":"neutral","sentiment_score":-0.0009593977592885494},{"word":"me","start":133.495,"end":133.575,"confidence":0.99902344,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.0034096394665539265},{"word":"the","start":133.575,"end":133.815,"confidence":0.9658203,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.00450160400941968},{"word":"sku","start":133.815,"end":134.135,"confidence":0.7446289,"punctuated_word":"SKU","sentiment":"neutral","sentiment_score":0.0036483665462583303},{"word":"number","start":134.135,"end":134.635,"confidence":0.86376953,"punctuated_word":"number,","sentiment":"neutral","sentiment_score":0.004108736291527748},{"word":"not","start":135.015,"end":135.33499,"confidence":0.99902344,"punctuated_word":"not","sentiment":"neutral","sentiment_score":0.00243573309853673},{"word":"model","start":135.33499,"end":135.655,"confidence":0.99609375,"punctuated_word":"model","sentiment":"neutral","sentiment_score":0.003892465960234403},{"word":"number","start":135.655,"end":136.155,"confidence":0.9904785,"punctuated_word":"number.","sentiment":"neutral","sentiment_score":0.0073448121547698975},{"word":"four","start":140.62,"end":141.12,"confidence":0.875,"punctuated_word":"Four","sentiment":"neutral","sentiment_score":0.00511490274220705},{"word":"four","start":141.74,"end":142.06,"confidence":0.99121094,"punctuated_word":"four","sentiment":"neutral","sentiment_score":0.004278578795492649},{"word":"eight","start":142.06,"end":142.56,"confidence":0.96069336,"punctuated_word":"eight.","sentiment":"neutral","sentiment_score":0.00467702466994524},{"word":"ch","start":170.76,"end":171.48,"confidence":0.9666748,"punctuated_word":"CH.","sentiment":"neutral","sentiment_score":0.007040047086775303},{"word":"right","start":171.48,"end":171.98,"confidence":0.95947266,"punctuated_word":"Right?","sentiment":"neutral","sentiment_score":0.010308606550097466},{"word":"okay","start":206.92,"end":207.42,"confidence":0.7233887,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.014149166643619536},{"word":"i","start":207.56,"end":207.72,"confidence":0.9580078,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.014817306771874428},{"word":"got","start":207.72,"end":208.12,"confidence":0.44262695,"punctuated_word":"got","sentiment":"neutral","sentiment_score":0.01363872829824686},{"word":"hp","start":208.12,"end":208.51999,"confidence":0.93115234,"punctuated_word":"HP","sentiment":"neutral","sentiment_score":0.01350078359246254},{"word":"seven","start":208.51999,"end":208.84,"confidence":0.98828125,"punctuated_word":"seven","sentiment":"neutral","sentiment_score":0.013289149850606918},{"word":"seven","start":208.84,"end":209.16,"confidence":0.9863281,"punctuated_word":"seven","sentiment":"neutral","sentiment_score":0.012606716714799404},{"word":"one","start":209.16,"end":209.4,"confidence":0.9980469,"punctuated_word":"one","sentiment":"neutral","sentiment_score":0.01233321987092495},{"word":"two","start":209.4,"end":209.56,"confidence":0.85058594,"punctuated_word":"two","sentiment":"neutral","sentiment_score":0.01489556673914194},{"word":"nine","start":209.56,"end":209.87999,"confidence":0.9291992,"punctuated_word":"nine","sentiment":"neutral","sentiment_score":0.011995410546660423},{"word":"six","start":209.87999,"end":210.37999,"confidence":0.9135742,"punctuated_word":"six.","sentiment":"neutral","sentiment_score":0.010407119989395142},{"word":"give","start":211.72,"end":211.95999,"confidence":0.9770508,"punctuated_word":"Give","sentiment":"neutral","sentiment_score":0.018628602847456932},{"word":"me","start":211.95999,"end":212.2,"confidence":0.99902344,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.020772108808159828},{"word":"a","start":212.2,"end":212.36,"confidence":0.99609375,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.02492672950029373},{"word":"moment","start":212.36,"end":212.86,"confidence":1.0,"punctuated_word":"moment.","sentiment":"neutral","sentiment_score":0.024131743237376213},{"word":"yep","start":214.27501,"end":214.595,"confidence":0.9880371,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.03370746225118637},{"word":"checking","start":214.595,"end":215.075,"confidence":0.9980469,"punctuated_word":"Checking","sentiment":"neutral","sentiment_score":0.02849716506898403},{"word":"in","start":215.075,"end":215.575,"confidence":0.9824219,"punctuated_word":"in.","sentiment":"neutral","sentiment_score":0.021703917533159256},{"word":"one","start":216.435,"end":216.675,"confidence":0.9980469,"punctuated_word":"One","sentiment":"neutral","sentiment_score":0.019826378673315048},{"word":"moment","start":216.675,"end":217.155,"confidence":0.99658203,"punctuated_word":"moment,","sentiment":"neutral","sentiment_score":0.018080420792102817},{"word":"please","start":217.155,"end":217.655,"confidence":0.9970703,"punctuated_word":"please.","sentiment":"neutral","sentiment_score":0.025918712839484215},{"word":"hold","start":220.435,"end":220.935,"confidence":0.8276367,"punctuated_word":"Hold","sentiment":"neutral","sentiment_score":0.0186130553483963},{"word":"and","start":231.86,"end":232.02,"confidence":0.5761719,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.01715933531522751},{"word":"how","start":232.02,"end":232.26,"confidence":0.99902344,"punctuated_word":"how","sentiment":"neutral","sentiment_score":0.014335429295897484},{"word":"many","start":232.26,"end":232.5,"confidence":1.0,"punctuated_word":"many","sentiment":"neutral","sentiment_score":0.016172312200069427},{"word":"units","start":232.5,"end":232.82,"confidence":0.9970703,"punctuated_word":"units","sentiment":"neutral","sentiment_score":0.02110583335161209},{"word":"are","start":232.82,"end":232.98,"confidence":0.9921875,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.010894590988755226},{"word":"you","start":232.98,"end":233.14,"confidence":0.9980469,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.014760292135179045},{"word":"have","start":233.14,"end":233.3,"confidence":0.2763672,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.012640457600355148},{"word":"to","start":233.3,"end":233.38,"confidence":0.99121094,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.011807069182395937},{"word":"make","start":233.38,"end":233.88,"confidence":0.7492676,"punctuated_word":"make?","sentiment":"neutral","sentiment_score":0.015207705087959766},{"word":"yep","start":240.82,"end":241.32,"confidence":0.82714844,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.03337294980883598},{"word":"yep","start":241.38,"end":241.78,"confidence":0.9472656,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.035771794617176056},{"word":"yep","start":241.78,"end":241.94,"confidence":0.83618164,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.09336215257644652},{"word":"good","start":241.94,"end":242.385,"confidence":0.8503418,"punctuated_word":"Good.","sentiment":"neutral","sentiment_score":0.19595059752464297},{"word":"yep","start":243.185,"end":243.685,"confidence":0.9406738,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.10841548442840576},{"word":"one","start":244.22499,"end":244.545,"confidence":0.95166016,"punctuated_word":"One","sentiment":"neutral","sentiment_score":0.06637194752693176},{"word":"second","start":244.545,"end":244.94499,"confidence":0.9975586,"punctuated_word":"second,","sentiment":"neutral","sentiment_score":0.05981839820742607},{"word":"please","start":244.94499,"end":245.44499,"confidence":0.9970703,"punctuated_word":"please.","sentiment":"neutral","sentiment_score":0.045097365975379944},{"word":"okay","start":296.8,"end":297.3,"confidence":0.6275635,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.009127600118517876},{"word":"gotcha","start":298.0,"end":298.5,"confidence":0.94401044,"punctuated_word":"Gotcha.","sentiment":"neutral","sentiment_score":-0.011865283362567425},{"word":"currently","start":299.805,"end":300.305,"confidence":0.9567871,"punctuated_word":"Currently,","sentiment":"neutral","sentiment_score":-0.1449809372425079},{"word":"we","start":301.085,"end":301.325,"confidence":0.97802734,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.2159736007452011},{"word":"don't","start":301.325,"end":301.725,"confidence":0.9995117,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.2276929467916489},{"word":"have","start":301.725,"end":302.045,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.22208172082901},{"word":"any","start":302.045,"end":302.545,"confidence":1.0,"punctuated_word":"any","sentiment":"neutral","sentiment_score":-0.2337471842765808},{"word":"in","start":302.605,"end":302.845,"confidence":0.9863281,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.20901665091514587},{"word":"stock","start":302.845,"end":303.345,"confidence":0.9975586,"punctuated_word":"stock.","sentiment":"neutral","sentiment_score":-0.23562410473823547},{"word":"yeah","start":306.045,"end":306.545,"confidence":0.9448242,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.056160829961299896},{"word":"currently","start":307.085,"end":307.565,"confidence":0.9182129,"punctuated_word":"Currently,","sentiment":"neutral","sentiment_score":-0.07940243184566498},{"word":"we","start":307.565,"end":307.725,"confidence":0.99902344,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.11524772644042967},{"word":"don't","start":307.725,"end":307.965,"confidence":1.0,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.12013205140829086},{"word":"have","start":307.965,"end":308.125,"confidence":0.99902344,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.10059238225221634},{"word":"any","start":308.125,"end":308.605,"confidence":0.93115234,"punctuated_word":"any","sentiment":"neutral","sentiment_score":-0.12066305428743362},{"word":"in","start":308.605,"end":308.925,"confidence":0.7993164,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.1017039269208908},{"word":"stock","start":308.925,"end":309.425,"confidence":0.99658203,"punctuated_word":"stock.","sentiment":"neutral","sentiment_score":-0.12600421905517578},{"word":"one","start":316.51,"end":316.75,"confidence":0.8798828,"punctuated_word":"One","sentiment":"neutral","sentiment_score":-0.0602627731859684},{"word":"second","start":316.75,"end":317.25,"confidence":0.99560547,"punctuated_word":"second.","sentiment":"neutral","sentiment_score":-0.047365449368953705},{"word":"nope","start":355.425,"end":355.925,"confidence":0.75927734,"punctuated_word":"Nope.","sentiment":"neutral","sentiment_score":-0.15040236711502075},{"word":"nope","start":358.54498,"end":359.04498,"confidence":0.9370117,"punctuated_word":"Nope.","sentiment":"neutral","sentiment_score":-0.09301521629095078},{"word":"there's","start":359.105,"end":359.425,"confidence":0.77368164,"punctuated_word":"There's","sentiment":"neutral","sentiment_score":-0.055669885128736496},{"word":"no","start":359.425,"end":359.665,"confidence":0.9135742,"punctuated_word":"no","sentiment":"neutral","sentiment_score":-0.061892420053482056},{"word":"system","start":359.665,"end":360.165,"confidence":0.57958984,"punctuated_word":"system.","sentiment":"neutral","sentiment_score":-0.062420181930065155},{"word":"yep","start":361.585,"end":362.085,"confidence":0.9785156,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":-0.018518226221203804},{"word":"but","start":362.305,"end":362.625,"confidence":0.99902344,"punctuated_word":"But","sentiment":"neutral","sentiment_score":-0.05925151705741882},{"word":"the","start":362.625,"end":362.865,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.07638025283813477},{"word":"lead","start":362.865,"end":363.10498,"confidence":0.9980469,"punctuated_word":"lead","sentiment":"neutral","sentiment_score":-0.09141910076141356},{"word":"time","start":363.10498,"end":363.425,"confidence":1.0,"punctuated_word":"time","sentiment":"neutral","sentiment_score":-0.07187972962856293},{"word":"is","start":363.425,"end":363.905,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.0909203514456749},{"word":"forty","start":363.905,"end":364.225,"confidence":0.99902344,"punctuated_word":"forty","sentiment":"neutral","sentiment_score":-0.09323231875896454},{"word":"two","start":364.225,"end":364.385,"confidence":1.0,"punctuated_word":"two","sentiment":"neutral","sentiment_score":-0.09035059064626694},{"word":"days","start":364.385,"end":364.885,"confidence":0.99609375,"punctuated_word":"days.","sentiment":"neutral","sentiment_score":-0.06259101629257202},{"word":"right","start":367.905,"end":368.405,"confidence":0.9802246,"punctuated_word":"Right.","sentiment":"neutral","sentiment_score":-0.03862261027097702},{"word":"mhmm","start":375.41998,"end":375.74,"confidence":0.9848633,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":-0.03677908331155777},{"word":"no","start":375.74,"end":375.97998,"confidence":0.7384033,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.0465051531791687},{"word":"we","start":375.97998,"end":376.22,"confidence":0.91845703,"punctuated_word":"We","sentiment":"neutral","sentiment_score":-0.032581280916929245},{"word":"do","start":376.22,"end":376.38,"confidence":0.96777344,"punctuated_word":"do","sentiment":"neutral","sentiment_score":0.008617691695690155},{"word":"keep","start":376.38,"end":376.78,"confidence":0.9165039,"punctuated_word":"keep","sentiment":"neutral","sentiment_score":-0.03236359730362892},{"word":"yeah","start":376.94,"end":377.25998,"confidence":0.97021484,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":-0.03469224274158478},{"word":"forty","start":377.25998,"end":377.66,"confidence":0.9199219,"punctuated_word":"Forty","sentiment":"neutral","sentiment_score":-0.023989249020814896},{"word":"two","start":377.66,"end":377.81998,"confidence":0.9970703,"punctuated_word":"two","sentiment":"neutral","sentiment_score":-0.025747958570718765},{"word":"days","start":377.81998,"end":378.22,"confidence":0.85424805,"punctuated_word":"days.","sentiment":"neutral","sentiment_score":-0.0290911179035902},{"word":"like","start":378.22,"end":378.53998,"confidence":0.88378906,"punctuated_word":"Like,","sentiment":"neutral","sentiment_score":-0.02728966251015663},{"word":"if","start":378.53998,"end":378.69998,"confidence":0.99902344,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.005316486582159996},{"word":"you","start":378.69998,"end":378.86,"confidence":0.984375,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.021573111414909363},{"word":"order","start":378.86,"end":379.09998,"confidence":0.70751953,"punctuated_word":"order","sentiment":"neutral","sentiment_score":-0.01881849020719528},{"word":"today","start":379.09998,"end":379.5,"confidence":0.86450195,"punctuated_word":"today,","sentiment":"neutral","sentiment_score":-0.029366478323936462},{"word":"so","start":379.5,"end":380.0,"confidence":0.9838867,"punctuated_word":"so","sentiment":"neutral","sentiment_score":-0.04146207496523857},{"word":"the","start":380.46,"end":380.62,"confidence":0.7290039,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.04434879869222641},{"word":"product","start":380.62,"end":380.94,"confidence":0.984375,"punctuated_word":"product","sentiment":"neutral","sentiment_score":-0.006902724504470825},{"word":"will","start":380.94,"end":381.18,"confidence":0.9921875,"punctuated_word":"will","sentiment":"neutral","sentiment_score":-0.05409260466694832},{"word":"arrive","start":381.18,"end":381.58,"confidence":0.99902344,"punctuated_word":"arrive","sentiment":"neutral","sentiment_score":-0.040322232991456985},{"word":"on","start":381.58,"end":381.81998,"confidence":0.96362305,"punctuated_word":"on,","sentiment":"neutral","sentiment_score":-0.05789274722337723},{"word":"like","start":381.81998,"end":382.06,"confidence":0.9975586,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":-0.05929535627365112},{"word":"forty","start":382.06,"end":382.38,"confidence":0.9941406,"punctuated_word":"forty","sentiment":"neutral","sentiment_score":-0.035021841526031494},{"word":"two","start":382.38,"end":382.62,"confidence":0.9902344,"punctuated_word":"two","sentiment":"neutral","sentiment_score":-0.043646518141031265},{"word":"days","start":382.62,"end":382.935,"confidence":0.9970703,"punctuated_word":"days.","sentiment":"neutral","sentiment_score":-0.020192192867398265},{"word":"mhmm","start":390.055,"end":390.555,"confidence":0.9711914,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.11713233590126038},{"word":"alright","start":393.815,"end":394.29498,"confidence":0.9836426,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.20079049468040464},{"word":"no","start":394.29498,"end":394.535,"confidence":0.97314453,"punctuated_word":"No","sentiment":"neutral","sentiment_score":0.22063413262367249},{"word":"worries","start":394.535,"end":395.035,"confidence":0.7805176,"punctuated_word":"worries.","sentiment":"neutral","sentiment_score":0.2330285906791687},{"word":"cheers","start":395.335,"end":395.835,"confidence":0.94124347,"punctuated_word":"Cheers.","sentiment":"neutral","sentiment_score":0.19828730821609497},{"word":"bye","start":396.29498,"end":396.79498,"confidence":0.85424805,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":-0.08372651785612106}],"paragraphs":{"transcript":"\nHello? Okay. Alright. Yeah. Sure.\n\nHello? Give me a moment. And do you have the s q u number, ma'am? H p mhmm. Sorry.\n\nCome again? You're on our website? You're on our website? Are you on our website? Perfect.\n\nSo do you see the request a quote option? I'm asking for request a quote. Do you see request a quote? Yeah. If you can just request a quote over there.\n\nOkay. Website is slow. It's Yeah. That's what I'm checking. So HP give me the SKU number, not model number.\n\nFour four eight. CH. Right? Okay. I got HP seven seven one two nine six.\n\nGive me a moment. Yep. Checking in. One moment, please. Hold And how many units are you have to make?\n\nYep. Yep. Yep. Good. Yep.\n\nOne second, please. Okay. Gotcha. Currently, we don't have any in stock. Yeah.\n\nCurrently, we don't have any in stock. One second. Nope. Nope. There's no system.\n\nYep. But the lead time is forty two days. Right. Mhmm. No.\n\nWe do keep yeah. Forty two days. Like, if you order today, so the product will arrive on, like, forty two days. Mhmm. Alright.\n\nNo worries. Cheers. Bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":3.36,"end":3.86,"sentiment":"neutral","sentiment_score":0.012008908204734324},{"text":"Okay.","start":20.745,"end":21.225,"sentiment":"neutral","sentiment_score":0.056088197976350784},{"text":"Alright.","start":21.225,"end":21.725,"sentiment":"neutral","sentiment_score":0.09309270977973938},{"text":"Yeah.","start":24.425,"end":24.665,"sentiment":"neutral","sentiment_score":0.09269053488969804},{"text":"Sure.","start":24.665,"end":25.165,"sentiment":"neutral","sentiment_score":0.18752266466617584}],"sentiment":"neutral","sentiment_score":0.08828060310333967,"num_words":5,"start":3.36,"end":25.165},{"sentences":[{"text":"Hello?","start":30.55,"end":31.05,"sentiment":"neutral","sentiment_score":0.0991850197315216},{"text":"Give me a moment.","start":42.725,"end":43.945,"sentiment":"neutral","sentiment_score":0.038888877257704735},{"text":"And do you have the s q u number, ma'am?","start":67.22,"end":68.985,"sentiment":"neutral","sentiment_score":0.018858827371150255},{"text":"H p mhmm.","start":70.585,"end":72.765,"sentiment":"neutral","sentiment_score":0.0006848928363372883},{"text":"Sorry.","start":79.865,"end":80.345,"sentiment":"neutral","sentiment_score":-0.05513208359479904}],"sentiment":"neutral","sentiment_score":0.020539547230950313,"num_words":19,"start":30.55,"end":80.345},{"sentences":[{"text":"Come again?","start":80.345,"end":81.0,"sentiment":"neutral","sentiment_score":-0.04643332399427891},{"text":"You're on our website?","start":85.64,"end":86.78,"sentiment":"neutral","sentiment_score":-0.009085927391424775},{"text":"You're on our website?","start":90.04,"end":91.1,"sentiment":"neutral","sentiment_score":-0.008582151727750897},{"text":"Are you on our website?","start":94.92,"end":96.22,"sentiment":"neutral","sentiment_score":-0.006639350205659866},{"text":"Perfect.","start":99.075,"end":99.575,"sentiment":"positive","sentiment_score":0.3601834177970886}],"sentiment":"neutral","sentiment_score":0.010215481393970549,"num_words":16,"start":80.345,"end":99.575},{"sentences":[{"text":"So do you see the request a quote option?","start":99.634995,"end":102.215,"sentiment":"neutral","sentiment_score":0.11645797474516763},{"text":"I'm asking for request a quote.","start":106.595,"end":108.454994,"sentiment":"neutral","sentiment_score":0.009050277993083},{"text":"Do you see request a quote?","start":108.835,"end":110.534996,"sentiment":"neutral","sentiment_score":-0.0016767143582304318},{"text":"Yeah.","start":111.53,"end":111.689995,"sentiment":"neutral","sentiment_score":-0.01876089349389076},{"text":"If you can just request a quote over there.","start":111.689995,"end":114.27,"sentiment":"neutral","sentiment_score":-0.043623878724045224}],"sentiment":"neutral","sentiment_score":0.02196733395178472,"num_words":31,"start":99.634995,"end":114.27},{"sentences":[{"text":"Okay.","start":119.28999,"end":119.78999,"sentiment":"neutral","sentiment_score":-0.25826454162597656},{"text":"Website is slow.","start":120.49,"end":121.63,"sentiment":"negative","sentiment_score":-0.47115915020306903},{"text":"It's Yeah.","start":124.729996,"end":128.775,"sentiment":"neutral","sentiment_score":-0.09026407822966576},{"text":"That's what I'm checking.","start":128.775,"end":129.995,"sentiment":"neutral","sentiment_score":-0.0761687383055687},{"text":"So HP give me the SKU number, not model number.","start":130.215,"end":136.155,"sentiment":"neutral","sentiment_score":0.003447089740075171}],"sentiment":"neutral","sentiment_score":-0.10612371022580191,"num_words":20,"start":119.28999,"end":136.155},{"sentences":[{"text":"Four four eight.","start":140.62,"end":142.56,"sentiment":"neutral","sentiment_score":0.004690168735881646},{"text":"CH.","start":170.76,"end":171.48,"sentiment":"neutral","sentiment_score":0.007040047086775303},{"text":"Right?","start":171.48,"end":171.98,"sentiment":"neutral","sentiment_score":0.010308606550097466},{"text":"Okay.","start":206.92,"end":207.42,"sentiment":"neutral","sentiment_score":0.014149166643619536},{"text":"I got HP seven seven one two nine six.","start":207.56,"end":210.37999,"sentiment":"neutral","sentiment_score":0.013053778041568067}],"sentiment":"neutral","sentiment_score":0.010870155257483324,"num_words":15,"start":140.62,"end":210.37999},{"sentences":[{"text":"Give me a moment.","start":211.72,"end":212.86,"sentiment":"neutral","sentiment_score":0.022114796098321676},{"text":"Yep.","start":214.27501,"end":214.595,"sentiment":"neutral","sentiment_score":0.03370746225118637},{"text":"Checking in.","start":214.595,"end":215.575,"sentiment":"neutral","sentiment_score":0.025100541301071644},{"text":"One moment, please.","start":216.435,"end":217.655,"sentiment":"neutral","sentiment_score":0.021275170768300693},{"text":"Hold And how many units are you have to make?","start":220.435,"end":233.88,"sentiment":"neutral","sentiment_score":0.015269608050584794}],"sentiment":"neutral","sentiment_score":0.01944446610286832,"num_words":20,"start":211.72,"end":233.88},{"sentences":[{"text":"Yep.","start":240.82,"end":241.32,"sentiment":"neutral","sentiment_score":0.03337294980883598},{"text":"Yep.","start":241.38,"end":241.78,"sentiment":"neutral","sentiment_score":0.035771794617176056},{"text":"Yep.","start":241.78,"end":241.94,"sentiment":"neutral","sentiment_score":0.09336215257644652},{"text":"Good.","start":241.94,"end":242.385,"sentiment":"neutral","sentiment_score":0.19595059752464297},{"text":"Yep.","start":243.185,"end":243.685,"sentiment":"neutral","sentiment_score":0.10841548442840576}],"sentiment":"neutral","sentiment_score":0.09337459579110145,"num_words":5,"start":240.82,"end":243.685},{"sentences":[{"text":"One second, please.","start":244.22499,"end":245.44499,"sentiment":"neutral","sentiment_score":0.057095903903245926},{"text":"Okay.","start":296.8,"end":297.3,"sentiment":"neutral","sentiment_score":0.009127600118517876},{"text":"Gotcha.","start":298.0,"end":298.5,"sentiment":"neutral","sentiment_score":-0.011865283362567425},{"text":"Currently, we don't have any in stock.","start":299.805,"end":303.345,"sentiment":"neutral","sentiment_score":-0.21273102079119002},{"text":"Yeah.","start":306.045,"end":306.545,"sentiment":"neutral","sentiment_score":-0.056160829961299896}],"sentiment":"neutral","sentiment_score":-0.10590214977184167,"num_words":13,"start":244.22499,"end":306.545},{"sentences":[{"text":"Currently, we don't have any in stock.","start":307.085,"end":309.425,"sentiment":"neutral","sentiment_score":-0.1091065417443003},{"text":"One second.","start":316.51,"end":317.25,"sentiment":"neutral","sentiment_score":-0.05381411127746105},{"text":"Nope.","start":355.425,"end":355.925,"sentiment":"neutral","sentiment_score":-0.15040236711502075},{"text":"Nope.","start":358.54498,"end":359.04498,"sentiment":"neutral","sentiment_score":-0.09301521629095078},{"text":"There's no system.","start":359.105,"end":360.165,"sentiment":"neutral","sentiment_score":-0.05999416237076124}],"sentiment":"neutral","sentiment_score":-0.09248386323451996,"num_words":14,"start":307.085,"end":360.165},{"sentences":[{"text":"Yep.","start":361.585,"end":362.085,"sentiment":"neutral","sentiment_score":-0.018518226221203804},{"text":"But the lead time is forty two days.","start":362.305,"end":364.885,"sentiment":"neutral","sentiment_score":-0.07950310967862606},{"text":"Right.","start":367.905,"end":368.405,"sentiment":"neutral","sentiment_score":-0.03862261027097702},{"text":"Mhmm.","start":375.41998,"end":375.74,"sentiment":"neutral","sentiment_score":-0.03677908331155777},{"text":"No.","start":375.74,"end":375.97998,"sentiment":"neutral","sentiment_score":-0.0465051531791687}],"sentiment":"neutral","sentiment_score":-0.06470416253432631,"num_words":12,"start":361.585,"end":375.97998},{"sentences":[{"text":"We do keep yeah.","start":375.97998,"end":377.25998,"sentiment":"neutral","sentiment_score":-0.022754857316613197},{"text":"Forty two days.","start":377.25998,"end":378.22,"sentiment":"neutral","sentiment_score":-0.026276108498374622},{"text":"Like, if you order today, so the product will arrive on, like, forty two days.","start":378.22,"end":382.935,"sentiment":"neutral","sentiment_score":-0.03370275472601255},{"text":"Mhmm.","start":390.055,"end":390.555,"sentiment":"neutral","sentiment_score":0.11713233590126038},{"text":"Alright.","start":393.815,"end":394.29498,"sentiment":"neutral","sentiment_score":0.20079049468040464}],"sentiment":"neutral","sentiment_score":-0.014894426877920827,"num_words":24,"start":375.97998,"end":394.29498},{"sentences":[{"text":"No worries.","start":394.29498,"end":395.035,"sentiment":"neutral","sentiment_score":0.2268313616514206},{"text":"Cheers.","start":395.335,"end":395.835,"sentiment":"neutral","sentiment_score":0.19828730821609497},{"text":"Bye.","start":396.29498,"end":396.79498,"sentiment":"neutral","sentiment_score":-0.08372651785612106}],"sentiment":"neutral","sentiment_score":0.14205587841570377,"num_words":4,"start":394.29498,"end":396.79498}]}}]},{"alternatives":[{"transcript":"Hi. This is Lisa in the call center. I've got Michael from Vision Chart on the line. He's just asking about a HP seven seven one maintenance cartridge for a zed six eight one zero. And that's his inquiry. Can I put him through? Alright. Thank you. Hello there. Yeah. After HP seven seven one design maintenance cartridge. Yeah. Sure. The SQ number. What number? It's for model number Z6 eight one o. Yes. For model number on your website, it says HP seven seven one two five 100 maintenance cartridge. I'm on what? Hello? Number plate? Yeah. I'm on your website. Oh, s you want the s q u? Yeah. Yeah. Yeah. I did. Yeah. I did. But it's too slow, though. That's why I'm calling. Do you have it in stock? Yeah. Serial number CHCH6448. Yeah. CH6448. Can you see from your stock? Do you have it? Yeah. Yeah. I need to buy how long have you got? Hello? Yeah. Sure. You don't have any in stock. Alright. Would you happen to know who will have some in stock? Why? Where is that? No? Do you have that on back order? Forty two days. So I'm looking at so you don't keep any on stock, and the back order is forty two days from Alright. So we're looking at somewhere around first or second week of September night. Alright. Thanks for your help. Cheers. Thank you.","confidence":0.9921875,"words":[{"word":"hi","start":5.04,"end":5.3599997,"confidence":0.99902344,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.03175625577569008},{"word":"this","start":5.3599997,"end":5.52,"confidence":1.0,"punctuated_word":"This","sentiment":"neutral","sentiment_score":0.03087143227458},{"word":"is","start":5.52,"end":5.7599998,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.0474487729370594},{"word":"lisa","start":5.7599998,"end":6.08,"confidence":0.7294922,"punctuated_word":"Lisa","sentiment":"neutral","sentiment_score":0.029336221516132355},{"word":"in","start":6.08,"end":6.16,"confidence":0.7241211,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.05581409111618996},{"word":"the","start":6.16,"end":6.3199997,"confidence":0.9980469,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.0461256168782711},{"word":"call","start":6.3199997,"end":6.56,"confidence":0.99902344,"punctuated_word":"call","sentiment":"neutral","sentiment_score":0.04686938598752022},{"word":"center","start":6.56,"end":7.06,"confidence":0.99902344,"punctuated_word":"center.","sentiment":"neutral","sentiment_score":0.04519665986299515},{"word":"i've","start":7.9199996,"end":8.16,"confidence":0.85961914,"punctuated_word":"I've","sentiment":"neutral","sentiment_score":0.027930084615945816},{"word":"got","start":8.16,"end":8.4,"confidence":1.0,"punctuated_word":"got","sentiment":"neutral","sentiment_score":0.0341532900929451},{"word":"michael","start":8.4,"end":8.639999,"confidence":0.9980469,"punctuated_word":"Michael","sentiment":"neutral","sentiment_score":0.058290109038352966},{"word":"from","start":8.639999,"end":8.88,"confidence":1.0,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.06428265571594238},{"word":"vision","start":8.88,"end":9.2,"confidence":0.8935547,"punctuated_word":"Vision","sentiment":"neutral","sentiment_score":0.04475909471511841},{"word":"chart","start":9.2,"end":9.44,"confidence":0.15576172,"punctuated_word":"Chart","sentiment":"neutral","sentiment_score":0.03956224396824837},{"word":"on","start":9.44,"end":9.5199995,"confidence":0.9902344,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.04892533645033837},{"word":"the","start":9.5199995,"end":9.599999,"confidence":0.9921875,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.03760711848735809},{"word":"line","start":9.599999,"end":9.76,"confidence":0.9941406,"punctuated_word":"line.","sentiment":"neutral","sentiment_score":0.03651919960975647},{"word":"he's","start":9.76,"end":10.0,"confidence":0.98950195,"punctuated_word":"He's","sentiment":"neutral","sentiment_score":0.020631093531847},{"word":"just","start":10.0,"end":10.32,"confidence":0.99902344,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.011689584702253342},{"word":"asking","start":10.32,"end":10.719999,"confidence":0.99902344,"punctuated_word":"asking","sentiment":"neutral","sentiment_score":0.014459021389484406},{"word":"about","start":10.719999,"end":11.04,"confidence":0.9951172,"punctuated_word":"about","sentiment":"neutral","sentiment_score":0.008235190063714981},{"word":"a","start":11.04,"end":11.54,"confidence":0.921875,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.014809835702180862},{"word":"hp","start":11.92,"end":12.42,"confidence":0.95166016,"punctuated_word":"HP","sentiment":"neutral","sentiment_score":0.02387288399040699},{"word":"seven","start":12.639999,"end":13.04,"confidence":0.9970703,"punctuated_word":"seven","sentiment":"neutral","sentiment_score":0.014615166932344437},{"word":"seven","start":13.04,"end":13.36,"confidence":0.97802734,"punctuated_word":"seven","sentiment":"neutral","sentiment_score":0.013303138315677645},{"word":"one","start":13.36,"end":13.759999,"confidence":1.0,"punctuated_word":"one","sentiment":"neutral","sentiment_score":0.011216405779123306},{"word":"maintenance","start":13.759999,"end":14.205,"confidence":0.9970703,"punctuated_word":"maintenance","sentiment":"neutral","sentiment_score":0.01487559638917446},{"word":"cartridge","start":14.445,"end":14.765,"confidence":1.0,"punctuated_word":"cartridge","sentiment":"neutral","sentiment_score":0.006394198164343834},{"word":"for","start":14.765,"end":15.085,"confidence":0.99609375,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.004316238686442375},{"word":"a","start":15.085,"end":15.165,"confidence":0.9194336,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.006966704037040472},{"word":"zed","start":15.165,"end":15.405,"confidence":0.92407227,"punctuated_word":"zed","sentiment":"neutral","sentiment_score":0.010163526982069016},{"word":"six","start":15.405,"end":15.725,"confidence":0.9980469,"punctuated_word":"six","sentiment":"neutral","sentiment_score":0.008876238018274307},{"word":"eight","start":15.725,"end":15.965,"confidence":0.99902344,"punctuated_word":"eight","sentiment":"neutral","sentiment_score":0.008936211466789246},{"word":"one","start":15.965,"end":16.285,"confidence":1.0,"punctuated_word":"one","sentiment":"neutral","sentiment_score":0.006932169198989868},{"word":"zero","start":16.285,"end":16.785,"confidence":0.74243164,"punctuated_word":"zero.","sentiment":"neutral","sentiment_score":0.012467363849282265},{"word":"and","start":17.965,"end":18.285,"confidence":0.47802734,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.003451606258749962},{"word":"that's","start":18.285,"end":18.525,"confidence":0.9926758,"punctuated_word":"that's","sentiment":"neutral","sentiment_score":0.006663693115115166},{"word":"his","start":18.525,"end":18.765,"confidence":0.9980469,"punctuated_word":"his","sentiment":"neutral","sentiment_score":0.007323279976844788},{"word":"inquiry","start":18.765,"end":19.265,"confidence":0.99853516,"punctuated_word":"inquiry.","sentiment":"neutral","sentiment_score":-0.0017815297469496727},{"word":"can","start":22.365,"end":22.605,"confidence":0.99609375,"punctuated_word":"Can","sentiment":"neutral","sentiment_score":0.08456109464168549},{"word":"i","start":22.605,"end":22.685,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.09113632142543791},{"word":"put","start":22.685,"end":22.925,"confidence":0.99902344,"punctuated_word":"put","sentiment":"neutral","sentiment_score":0.08300360292196274},{"word":"him","start":22.925,"end":23.085,"confidence":0.9707031,"punctuated_word":"him","sentiment":"neutral","sentiment_score":0.08367076516151428},{"word":"through","start":23.085,"end":23.585,"confidence":0.99902344,"punctuated_word":"through?","sentiment":"neutral","sentiment_score":0.09003554284572601},{"word":"alright","start":25.244999,"end":25.564999,"confidence":0.99560547,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.30826535820961},{"word":"thank","start":25.564999,"end":25.805,"confidence":1.0,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.579861044883728},{"word":"you","start":25.805,"end":26.305,"confidence":0.9995117,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.5154953002929688},{"word":"hello","start":28.44,"end":28.76,"confidence":1.0,"punctuated_word":"Hello","sentiment":"neutral","sentiment_score":0.12528473138809204},{"word":"there","start":28.76,"end":29.26,"confidence":0.9086914,"punctuated_word":"there.","sentiment":"neutral","sentiment_score":0.17981547117233276},{"word":"yeah","start":32.2,"end":32.7,"confidence":0.98535156,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.03423765301704407},{"word":"after","start":32.92,"end":33.42,"confidence":0.6801758,"punctuated_word":"After","sentiment":"neutral","sentiment_score":0.014504307880997658},{"word":"hp","start":34.760002,"end":35.260002,"confidence":0.8432617,"punctuated_word":"HP","sentiment":"neutral","sentiment_score":0.023255838081240657},{"word":"seven","start":35.48,"end":35.8,"confidence":0.99121094,"punctuated_word":"seven","sentiment":"neutral","sentiment_score":0.01553884893655777},{"word":"seven","start":35.8,"end":36.2,"confidence":0.96972656,"punctuated_word":"seven","sentiment":"neutral","sentiment_score":0.015914231538772583},{"word":"one","start":36.2,"end":36.52,"confidence":1.0,"punctuated_word":"one","sentiment":"neutral","sentiment_score":0.0273505374789238},{"word":"design","start":36.52,"end":36.84,"confidence":0.8183594,"punctuated_word":"design","sentiment":"neutral","sentiment_score":0.04759848117828369},{"word":"maintenance","start":36.84,"end":37.34,"confidence":0.96875,"punctuated_word":"maintenance","sentiment":"neutral","sentiment_score":0.02904370054602623},{"word":"cartridge","start":37.56,"end":38.06,"confidence":0.91015625,"punctuated_word":"cartridge.","sentiment":"neutral","sentiment_score":0.021833550184965137},{"word":"yeah","start":44.745003,"end":45.145,"confidence":0.90649414,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.044448524713516235},{"word":"sure","start":45.145,"end":45.645,"confidence":0.99902344,"punctuated_word":"Sure.","sentiment":"neutral","sentiment_score":0.04437268152832985},{"word":"the","start":70.255005,"end":70.575005,"confidence":0.6064453,"punctuated_word":"The","sentiment":"neutral","sentiment_score":0.0008747335523366928},{"word":"sq","start":70.575005,"end":71.055,"confidence":0.32128906,"punctuated_word":"SQ","sentiment":"neutral","sentiment_score":0.002336985431611538},{"word":"number","start":71.055,"end":71.555,"confidence":0.7871094,"punctuated_word":"number.","sentiment":"neutral","sentiment_score":0.0015163342468440533},{"word":"what","start":73.775,"end":74.095,"confidence":0.7753906,"punctuated_word":"What","sentiment":"neutral","sentiment_score":-0.0013029072433710098},{"word":"number","start":74.095,"end":74.415,"confidence":0.89086914,"punctuated_word":"number?","sentiment":"neutral","sentiment_score":-0.0009620510973036288},{"word":"it's","start":74.415,"end":74.655,"confidence":0.9523926,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":-0.0016635957872495055},{"word":"for","start":74.655,"end":74.895004,"confidence":0.9658203,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.00239709485322237},{"word":"model","start":74.895004,"end":75.215004,"confidence":0.9941406,"punctuated_word":"model","sentiment":"neutral","sentiment_score":-0.010225754231214523},{"word":"number","start":75.215004,"end":75.535,"confidence":0.9951172,"punctuated_word":"number","sentiment":"neutral","sentiment_score":-0.0005755042657256126},{"word":"z6","start":75.535,"end":76.175,"confidence":0.9387207,"punctuated_word":"Z6","sentiment":"neutral","sentiment_score":0.0017035072669386864},{"word":"eight","start":76.175,"end":76.335,"confidence":0.9472656,"punctuated_word":"eight","sentiment":"neutral","sentiment_score":0.0015784651041030884},{"word":"one","start":76.335,"end":76.575005,"confidence":1.0,"punctuated_word":"one","sentiment":"neutral","sentiment_score":-0.0003147302195429802},{"word":"o","start":76.575005,"end":77.075005,"confidence":0.98291016,"punctuated_word":"o.","sentiment":"neutral","sentiment_score":-0.003298722207546234},{"word":"yes","start":81.855,"end":82.17,"confidence":0.9831543,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":-0.002266509924083948},{"word":"for","start":82.409996,"end":82.57,"confidence":0.99902344,"punctuated_word":"For","sentiment":"neutral","sentiment_score":-0.014451605267822742},{"word":"model","start":82.57,"end":82.89,"confidence":0.9902344,"punctuated_word":"model","sentiment":"neutral","sentiment_score":-0.020005609840154648},{"word":"number","start":82.89,"end":83.21,"confidence":0.99902344,"punctuated_word":"number","sentiment":"neutral","sentiment_score":-0.007806103676557541},{"word":"on","start":83.369995,"end":83.53,"confidence":0.9951172,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.009863731451332567},{"word":"your","start":83.53,"end":83.77,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.008889335207641125},{"word":"website","start":83.77,"end":84.17,"confidence":0.970459,"punctuated_word":"website,","sentiment":"neutral","sentiment_score":-0.010247942991554735},{"word":"it","start":84.17,"end":84.33,"confidence":0.99609375,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.005352739244699478},{"word":"says","start":84.33,"end":84.65,"confidence":0.9707031,"punctuated_word":"says","sentiment":"neutral","sentiment_score":-0.002616744488477707},{"word":"hp","start":84.65,"end":85.13,"confidence":0.9291992,"punctuated_word":"HP","sentiment":"neutral","sentiment_score":-0.002524777315557003},{"word":"seven","start":85.13,"end":85.369995,"confidence":0.89453125,"punctuated_word":"seven","sentiment":"neutral","sentiment_score":-0.005123740993440151},{"word":"seven","start":85.369995,"end":85.61,"confidence":0.89990234,"punctuated_word":"seven","sentiment":"neutral","sentiment_score":-0.0058096228167414665},{"word":"one","start":85.61,"end":85.85,"confidence":0.9970703,"punctuated_word":"one","sentiment":"neutral","sentiment_score":-0.007127618417143822},{"word":"two","start":85.85,"end":85.93,"confidence":0.59277344,"punctuated_word":"two","sentiment":"neutral","sentiment_score":-0.00904157105833292},{"word":"five","start":85.93,"end":86.17,"confidence":0.59277344,"punctuated_word":"five","sentiment":"neutral","sentiment_score":-0.006236986257135868},{"word":"100","start":86.17,"end":86.33,"confidence":0.8803711,"punctuated_word":"100","sentiment":"neutral","sentiment_score":-0.006949641741812229},{"word":"maintenance","start":86.33,"end":86.81,"confidence":0.3088379,"punctuated_word":"maintenance","sentiment":"neutral","sentiment_score":-0.007552327588200569},{"word":"cartridge","start":86.81,"end":87.31,"confidence":0.97680664,"punctuated_word":"cartridge.","sentiment":"neutral","sentiment_score":-0.0134869497269392},{"word":"i'm","start":88.25,"end":88.33,"confidence":0.98217773,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.0127750551328063},{"word":"on","start":88.33,"end":88.49,"confidence":0.99609375,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.010446742177009584},{"word":"what","start":88.49,"end":88.99,"confidence":0.99194336,"punctuated_word":"what?","sentiment":"neutral","sentiment_score":-0.010633999481797218},{"word":"hello","start":90.009995,"end":90.509995,"confidence":0.99658203,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":-0.007647335063666105},{"word":"number","start":93.21,"end":93.61,"confidence":0.97314453,"punctuated_word":"Number","sentiment":"neutral","sentiment_score":-0.007498139515519142},{"word":"plate","start":93.61,"end":94.11,"confidence":0.96118164,"punctuated_word":"plate?","sentiment":"neutral","sentiment_score":-0.006098422221839428},{"word":"yeah","start":96.89,"end":97.21,"confidence":0.99853516,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.019139356911182404},{"word":"i'm","start":97.21,"end":97.369995,"confidence":0.9980469,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.0315929614007473},{"word":"on","start":97.369995,"end":97.53,"confidence":1.0,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.04461803287267685},{"word":"your","start":97.53,"end":97.689995,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.05828062444925308},{"word":"website","start":97.689995,"end":98.145,"confidence":1.0,"punctuated_word":"website.","sentiment":"neutral","sentiment_score":0.06535081565380096},{"word":"oh","start":104.064995,"end":104.225,"confidence":0.9765625,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":0.01607382856309414},{"word":"s","start":104.225,"end":104.465,"confidence":0.96435547,"punctuated_word":"s","sentiment":"neutral","sentiment_score":0.008899152278900146},{"word":"you","start":104.625,"end":104.784996,"confidence":0.9921875,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.0064462702721357346},{"word":"want","start":104.784996,"end":104.945,"confidence":0.9667969,"punctuated_word":"want","sentiment":"neutral","sentiment_score":0.008236110210418701},{"word":"the","start":104.945,"end":105.185,"confidence":0.9951172,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.01344222016632557},{"word":"s","start":105.185,"end":105.34499,"confidence":0.82470703,"punctuated_word":"s","sentiment":"neutral","sentiment_score":0.021648764610290527},{"word":"q","start":105.34499,"end":105.66499,"confidence":0.85595703,"punctuated_word":"q","sentiment":"neutral","sentiment_score":0.029468681663274765},{"word":"u","start":105.66499,"end":106.16499,"confidence":0.99853516,"punctuated_word":"u?","sentiment":"neutral","sentiment_score":0.020628387108445168},{"word":"yeah","start":109.34499,"end":109.505,"confidence":0.9970703,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.006232100538909435},{"word":"yeah","start":109.505,"end":109.66499,"confidence":0.99853516,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.0036574723199009895},{"word":"yeah","start":109.66499,"end":109.905,"confidence":0.9777832,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.0011571170762181282},{"word":"i","start":109.905,"end":110.064995,"confidence":0.96533203,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.013084400445222856},{"word":"did","start":110.064995,"end":110.564995,"confidence":0.9926758,"punctuated_word":"did.","sentiment":"neutral","sentiment_score":-0.012309640645980837},{"word":"yeah","start":110.94499,"end":111.185,"confidence":0.9970703,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.006532078608870506},{"word":"i","start":111.185,"end":111.34499,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.0053742267191410065},{"word":"did","start":111.34499,"end":111.84499,"confidence":0.99609375,"punctuated_word":"did.","sentiment":"neutral","sentiment_score":0.008566617965698242},{"word":"but","start":115.11,"end":115.270004,"confidence":0.7734375,"punctuated_word":"But","sentiment":"neutral","sentiment_score":-0.2924279570579529},{"word":"it's","start":115.270004,"end":115.350006,"confidence":0.99316406,"punctuated_word":"it's","sentiment":"negative","sentiment_score":-0.5219950079917908},{"word":"too","start":115.350006,"end":115.590004,"confidence":0.99902344,"punctuated_word":"too","sentiment":"negative","sentiment_score":-0.6027592420578003},{"word":"slow","start":115.590004,"end":115.91,"confidence":0.8642578,"punctuated_word":"slow,","sentiment":"negative","sentiment_score":-0.4396876096725464},{"word":"though","start":115.91,"end":116.310005,"confidence":0.9008789,"punctuated_word":"though.","sentiment":"negative","sentiment_score":-0.4337172508239746},{"word":"that's","start":116.310005,"end":116.55,"confidence":0.9284668,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":-0.28121986985206604},{"word":"why","start":116.55,"end":116.71001,"confidence":0.9941406,"punctuated_word":"why","sentiment":"neutral","sentiment_score":-0.241778627038002},{"word":"i'm","start":116.71001,"end":116.87,"confidence":1.0,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.2632138133049011},{"word":"calling","start":116.87,"end":117.37,"confidence":1.0,"punctuated_word":"calling.","sentiment":"neutral","sentiment_score":-0.2510606646537781},{"word":"do","start":125.83,"end":126.07001,"confidence":0.8178711,"punctuated_word":"Do","sentiment":"neutral","sentiment_score":-0.12152715027332306},{"word":"you","start":126.07001,"end":126.15,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.11321239173412324},{"word":"have","start":126.15,"end":126.310005,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.11580230295658112},{"word":"it","start":126.310005,"end":126.47,"confidence":0.9135742,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.13598306477069855},{"word":"in","start":126.47,"end":126.630005,"confidence":0.99902344,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.1298360973596573},{"word":"stock","start":126.630005,"end":126.945,"confidence":0.99853516,"punctuated_word":"stock?","sentiment":"neutral","sentiment_score":-0.1149156242609024},{"word":"yeah","start":135.505,"end":135.905,"confidence":0.83447266,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.01231459341943264},{"word":"serial","start":135.985,"end":136.225,"confidence":0.5332031,"punctuated_word":"Serial","sentiment":"neutral","sentiment_score":0.01264320407062769},{"word":"number","start":136.225,"end":136.625,"confidence":0.9970703,"punctuated_word":"number","sentiment":"neutral","sentiment_score":0.00519587192684412},{"word":"chch6448","start":136.625,"end":139.365,"confidence":0.89127195,"punctuated_word":"CHCH6448.","sentiment":"neutral","sentiment_score":0.007703897543251514},{"word":"yeah","start":173.31999,"end":173.72,"confidence":0.7709961,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.00933547131717205},{"word":"ch6448","start":173.72,"end":176.94,"confidence":0.975179,"punctuated_word":"CH6448.","sentiment":"neutral","sentiment_score":0.006855865474790335},{"word":"can","start":211.61,"end":211.93,"confidence":0.7597656,"punctuated_word":"Can","sentiment":"neutral","sentiment_score":0.017750663682818413},{"word":"you","start":211.93,"end":212.01,"confidence":0.9941406,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.02191302180290222},{"word":"see","start":212.01,"end":212.33,"confidence":0.9921875,"punctuated_word":"see","sentiment":"neutral","sentiment_score":0.023776762187480927},{"word":"from","start":212.33,"end":212.65,"confidence":0.6503906,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.02670902945101261},{"word":"your","start":212.65,"end":212.97,"confidence":0.99902344,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.011290875263512136},{"word":"stock","start":212.97,"end":213.29,"confidence":0.70458984,"punctuated_word":"stock?","sentiment":"neutral","sentiment_score":0.018698804080486298},{"word":"do","start":213.29,"end":213.45,"confidence":0.99902344,"punctuated_word":"Do","sentiment":"neutral","sentiment_score":0.01770712435245514},{"word":"you","start":213.45,"end":213.53,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.020101899281144146},{"word":"have","start":213.53,"end":213.69,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.014148910529911518},{"word":"it","start":213.69,"end":214.19,"confidence":0.99853516,"punctuated_word":"it?","sentiment":"neutral","sentiment_score":0.01780436374247074},{"word":"yeah","start":216.73,"end":217.125,"confidence":0.8840332,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.03017181158065796},{"word":"yeah","start":225.765,"end":226.265,"confidence":0.92700195,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.020099960267543793},{"word":"i","start":234.91,"end":235.07,"confidence":0.49194336,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.008636473678052425},{"word":"need","start":235.07,"end":235.31,"confidence":0.7890625,"punctuated_word":"need","sentiment":"neutral","sentiment_score":0.006954035256057978},{"word":"to","start":235.31,"end":235.47,"confidence":0.984375,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.006893199402838945},{"word":"buy","start":235.47,"end":235.97,"confidence":0.9482422,"punctuated_word":"buy","sentiment":"neutral","sentiment_score":0.00808728951960802},{"word":"how","start":236.67,"end":236.91,"confidence":0.96777344,"punctuated_word":"how","sentiment":"neutral","sentiment_score":0.00457637058570981},{"word":"long","start":236.91,"end":237.07,"confidence":0.71240234,"punctuated_word":"long","sentiment":"neutral","sentiment_score":0.006845429539680481},{"word":"have","start":237.07,"end":237.31,"confidence":0.9951172,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.004153766669332981},{"word":"you","start":237.31,"end":237.47,"confidence":0.94628906,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.0046853977255523205},{"word":"got","start":237.47,"end":237.97,"confidence":0.96484375,"punctuated_word":"got?","sentiment":"neutral","sentiment_score":0.008496424183249474},{"word":"hello","start":241.63,"end":242.13,"confidence":0.97509766,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":0.03795723989605904},{"word":"yeah","start":245.95001,"end":246.405,"confidence":0.8457031,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.031463515013456345},{"word":"sure","start":255.205,"end":255.705,"confidence":0.99902344,"punctuated_word":"Sure.","sentiment":"neutral","sentiment_score":0.03147140145301819},{"word":"you","start":304.075,"end":304.23502,"confidence":0.72558594,"punctuated_word":"You","sentiment":"neutral","sentiment_score":-0.24222159385681152},{"word":"don't","start":304.23502,"end":304.39502,"confidence":0.9995117,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.21290288865566256},{"word":"have","start":304.39502,"end":304.55502,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.2179196774959564},{"word":"any","start":304.55502,"end":304.795,"confidence":0.9892578,"punctuated_word":"any","sentiment":"neutral","sentiment_score":-0.23447997868061063},{"word":"in","start":304.795,"end":304.95502,"confidence":0.48120117,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.2245602905750275},{"word":"stock","start":304.95502,"end":305.43503,"confidence":0.8215332,"punctuated_word":"stock.","sentiment":"neutral","sentiment_score":-0.2421497106552124},{"word":"alright","start":305.43503,"end":305.93503,"confidence":0.99316406,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":-0.06661766767501831},{"word":"would","start":310.15503,"end":310.315,"confidence":0.9790039,"punctuated_word":"Would","sentiment":"neutral","sentiment_score":-0.05323199927806854},{"word":"you","start":310.315,"end":310.475,"confidence":0.9970703,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.04877974092960358},{"word":"happen","start":310.475,"end":310.875,"confidence":1.0,"punctuated_word":"happen","sentiment":"neutral","sentiment_score":-0.04099021106958389},{"word":"to","start":310.875,"end":311.035,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.05597177892923355},{"word":"know","start":311.035,"end":311.27502,"confidence":0.99902344,"punctuated_word":"know","sentiment":"neutral","sentiment_score":-0.03669755533337593},{"word":"who","start":311.27502,"end":311.515,"confidence":0.9892578,"punctuated_word":"who","sentiment":"neutral","sentiment_score":-0.0497683510184288},{"word":"will","start":311.515,"end":311.67502,"confidence":0.95703125,"punctuated_word":"will","sentiment":"neutral","sentiment_score":-0.04706340283155441},{"word":"have","start":311.67502,"end":311.99503,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.04222391918301582},{"word":"some","start":311.99503,"end":312.315,"confidence":0.99609375,"punctuated_word":"some","sentiment":"neutral","sentiment_score":-0.04949501156806946},{"word":"in","start":312.315,"end":312.475,"confidence":0.9980469,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.04975583776831627},{"word":"stock","start":312.475,"end":312.975,"confidence":0.9975586,"punctuated_word":"stock?","sentiment":"neutral","sentiment_score":-0.07748980820178986},{"word":"why","start":353.27002,"end":353.77002,"confidence":0.8000488,"punctuated_word":"Why?","sentiment":"neutral","sentiment_score":-0.05818718299269676},{"word":"where","start":354.885,"end":355.045,"confidence":0.4189453,"punctuated_word":"Where","sentiment":"neutral","sentiment_score":-0.05399439483880997},{"word":"is","start":355.045,"end":355.36502,"confidence":0.65283203,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.06419886648654938},{"word":"that","start":355.36502,"end":355.86502,"confidence":0.72631836,"punctuated_word":"that?","sentiment":"neutral","sentiment_score":-0.06185413524508476},{"word":"no","start":357.36502,"end":357.86502,"confidence":0.73535156,"punctuated_word":"No?","sentiment":"neutral","sentiment_score":-0.09818358719348907},{"word":"do","start":358.245,"end":358.48502,"confidence":0.83740234,"punctuated_word":"Do","sentiment":"neutral","sentiment_score":-0.07353934645652771},{"word":"you","start":358.48502,"end":358.565,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.06944252550601959},{"word":"have","start":358.565,"end":358.80502,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.056748151779174805},{"word":"that","start":358.80502,"end":358.885,"confidence":0.52441406,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.06005329638719559},{"word":"on","start":358.885,"end":359.045,"confidence":0.99609375,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.06525074690580368},{"word":"back","start":359.045,"end":359.285,"confidence":0.99902344,"punctuated_word":"back","sentiment":"neutral","sentiment_score":-0.07348013669252396},{"word":"order","start":359.285,"end":359.785,"confidence":0.8972168,"punctuated_word":"order?","sentiment":"neutral","sentiment_score":-0.05141881853342056},{"word":"forty","start":365.92502,"end":366.245,"confidence":0.9589844,"punctuated_word":"Forty","sentiment":"neutral","sentiment_score":-0.04870095103979111},{"word":"two","start":366.245,"end":366.48502,"confidence":0.9921875,"punctuated_word":"two","sentiment":"neutral","sentiment_score":-0.049544695764780045},{"word":"days","start":366.48502,"end":366.885,"confidence":0.9580078,"punctuated_word":"days.","sentiment":"neutral","sentiment_score":-0.0423414520919323},{"word":"so","start":366.885,"end":367.285,"confidence":1.0,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.030455170199275017},{"word":"i'm","start":367.285,"end":367.52502,"confidence":0.99902344,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.022805746644735336},{"word":"looking","start":367.52502,"end":367.845,"confidence":0.9453125,"punctuated_word":"looking","sentiment":"neutral","sentiment_score":-0.015054818242788317},{"word":"at","start":367.845,"end":368.345,"confidence":0.96875,"punctuated_word":"at","sentiment":"neutral","sentiment_score":-0.02125829830765724},{"word":"so","start":372.61,"end":372.84998,"confidence":0.99316406,"punctuated_word":"so","sentiment":"neutral","sentiment_score":-0.05978746712207794},{"word":"you","start":372.84998,"end":373.00998,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.08350130915641785},{"word":"don't","start":373.00998,"end":373.33,"confidence":1.0,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.08758916705846786},{"word":"keep","start":373.33,"end":373.49,"confidence":0.9980469,"punctuated_word":"keep","sentiment":"neutral","sentiment_score":-0.09794089198112488},{"word":"any","start":373.49,"end":373.88998,"confidence":0.70996094,"punctuated_word":"any","sentiment":"neutral","sentiment_score":-0.11261440813541412},{"word":"on","start":373.88998,"end":374.12997,"confidence":0.55908203,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.1229882687330246},{"word":"stock","start":374.12997,"end":374.44998,"confidence":0.5620117,"punctuated_word":"stock,","sentiment":"neutral","sentiment_score":-0.1190609410405159},{"word":"and","start":374.44998,"end":374.61,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.07854261994361877},{"word":"the","start":374.61,"end":374.77,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.07724128663539886},{"word":"back","start":374.77,"end":374.93,"confidence":1.0,"punctuated_word":"back","sentiment":"neutral","sentiment_score":-0.05016006901860237},{"word":"order","start":374.93,"end":375.25,"confidence":0.87841797,"punctuated_word":"order","sentiment":"neutral","sentiment_score":-0.06759894639253616},{"word":"is","start":375.25,"end":375.49,"confidence":0.9970703,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.08009282499551773},{"word":"forty","start":375.49,"end":375.72998,"confidence":1.0,"punctuated_word":"forty","sentiment":"neutral","sentiment_score":-0.01930171065032482},{"word":"two","start":375.72998,"end":375.96997,"confidence":0.9980469,"punctuated_word":"two","sentiment":"neutral","sentiment_score":-0.016582008451223373},{"word":"days","start":375.96997,"end":376.46997,"confidence":1.0,"punctuated_word":"days","sentiment":"neutral","sentiment_score":-0.03894386440515518},{"word":"from","start":376.68997,"end":377.00998,"confidence":0.44262695,"punctuated_word":"from","sentiment":"neutral","sentiment_score":-0.04430829733610153},{"word":"alright","start":384.195,"end":384.595,"confidence":0.9375,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.056810908019542694},{"word":"so","start":384.595,"end":384.915,"confidence":0.9941406,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.0425894595682621},{"word":"we're","start":384.915,"end":385.07498,"confidence":0.9333496,"punctuated_word":"we're","sentiment":"neutral","sentiment_score":0.04535743221640587},{"word":"looking","start":385.07498,"end":385.395,"confidence":0.9980469,"punctuated_word":"looking","sentiment":"neutral","sentiment_score":0.04853474721312523},{"word":"at","start":385.395,"end":385.475,"confidence":0.96435547,"punctuated_word":"at","sentiment":"neutral","sentiment_score":0.04644887521862984},{"word":"somewhere","start":385.475,"end":385.975,"confidence":0.9951172,"punctuated_word":"somewhere","sentiment":"neutral","sentiment_score":0.02771118655800819},{"word":"around","start":386.035,"end":386.355,"confidence":1.0,"punctuated_word":"around","sentiment":"neutral","sentiment_score":0.03906971216201782},{"word":"first","start":386.355,"end":386.595,"confidence":0.9863281,"punctuated_word":"first","sentiment":"neutral","sentiment_score":0.05511368066072464},{"word":"or","start":386.595,"end":386.835,"confidence":0.9633789,"punctuated_word":"or","sentiment":"neutral","sentiment_score":0.03298688307404518},{"word":"second","start":386.835,"end":387.07498,"confidence":1.0,"punctuated_word":"second","sentiment":"neutral","sentiment_score":0.05983751267194748},{"word":"week","start":387.07498,"end":387.315,"confidence":0.9980469,"punctuated_word":"week","sentiment":"neutral","sentiment_score":0.04094335064291954},{"word":"of","start":387.315,"end":387.635,"confidence":0.9526367,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.05093088001012802},{"word":"september","start":387.635,"end":388.135,"confidence":0.9970703,"punctuated_word":"September","sentiment":"neutral","sentiment_score":0.04807081073522568},{"word":"night","start":388.195,"end":388.695,"confidence":0.5644531,"punctuated_word":"night.","sentiment":"neutral","sentiment_score":0.058465376496315},{"word":"alright","start":391.635,"end":391.955,"confidence":0.9970703,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.31246134638786316},{"word":"thanks","start":391.955,"end":392.275,"confidence":0.99316406,"punctuated_word":"Thanks","sentiment":"positive","sentiment_score":0.6140779256820679},{"word":"for","start":392.275,"end":392.435,"confidence":1.0,"punctuated_word":"for","sentiment":"positive","sentiment_score":0.6520212292671204},{"word":"your","start":392.435,"end":392.595,"confidence":0.8310547,"punctuated_word":"your","sentiment":"positive","sentiment_score":0.5935649871826172},{"word":"help","start":392.595,"end":393.095,"confidence":1.0,"punctuated_word":"help.","sentiment":"positive","sentiment_score":0.5602655410766602},{"word":"cheers","start":393.79498,"end":394.29498,"confidence":0.9943034,"punctuated_word":"Cheers.","sentiment":"positive","sentiment_score":0.4515368938446045},{"word":"thank","start":395.715,"end":396.035,"confidence":0.98828125,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.8235206604003906},{"word":"you","start":396.035,"end":396.535,"confidence":0.99902344,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.7795312404632568}],"paragraphs":{"transcript":"\nHi. This is Lisa in the call center. I've got Michael from Vision Chart on the line. He's just asking about a HP seven seven one maintenance cartridge for a zed six eight one zero. And that's his inquiry.\n\nCan I put him through? Alright. Thank you. Hello there. Yeah.\n\nAfter HP seven seven one design maintenance cartridge. Yeah. Sure. The SQ number. What number?\n\nIt's for model number Z6 eight one o. Yes. For model number on your website, it says HP seven seven one two five 100 maintenance cartridge. I'm on what? Hello?\n\nNumber plate? Yeah. I'm on your website. Oh, s you want the s q u? Yeah.\n\nYeah. Yeah. I did. Yeah. I did.\n\nBut it's too slow, though. That's why I'm calling. Do you have it in stock? Yeah. Serial number CHCH6448.\n\nYeah. CH6448. Can you see from your stock? Do you have it? Yeah.\n\nYeah. I need to buy how long have you got? Hello? Yeah. Sure.\n\nYou don't have any in stock. Alright. Would you happen to know who will have some in stock? Why? Where is that?\n\nNo? Do you have that on back order? Forty two days. So I'm looking at so you don't keep any on stock, and the back order is forty two days from Alright. So we're looking at somewhere around first or second week of September night.\n\nAlright. Thanks for your help. Cheers. Thank you.","paragraphs":[{"sentences":[{"text":"Hi.","start":5.04,"end":5.3599997,"sentiment":"neutral","sentiment_score":0.03175625577569008},{"text":"This is Lisa in the call center.","start":5.3599997,"end":7.06,"sentiment":"neutral","sentiment_score":0.04309459722467831},{"text":"I've got Michael from Vision Chart on the line.","start":7.9199996,"end":9.76,"sentiment":"neutral","sentiment_score":0.04355879252155622},{"text":"He's just asking about a HP seven seven one maintenance cartridge for a zed six eight one zero.","start":9.76,"end":16.785,"sentiment":"neutral","sentiment_score":0.011820031511079934},{"text":"And that's his inquiry.","start":17.965,"end":19.265,"sentiment":"neutral","sentiment_score":0.003914262400940061}],"sentiment":"neutral","sentiment_score":0.024458081688349828,"num_words":39,"start":5.04,"end":19.265},{"sentences":[{"text":"Can I put him through?","start":22.365,"end":23.585,"sentiment":"neutral","sentiment_score":0.0864814653992653},{"text":"Alright.","start":25.244999,"end":25.564999,"sentiment":"neutral","sentiment_score":0.30826535820961},{"text":"Thank you.","start":25.564999,"end":26.305,"sentiment":"positive","sentiment_score":0.5476781725883484},{"text":"Hello there.","start":28.44,"end":29.26,"sentiment":"neutral","sentiment_score":0.1525501012802124},{"text":"Yeah.","start":32.2,"end":32.7,"sentiment":"neutral","sentiment_score":0.03423765301704407}],"sentiment":"neutral","sentiment_score":0.19776062599637292,"num_words":11,"start":22.365,"end":32.7},{"sentences":[{"text":"After HP seven seven one design maintenance cartridge.","start":32.92,"end":38.06,"sentiment":"neutral","sentiment_score":0.02437993697822094},{"text":"Yeah.","start":44.745003,"end":45.145,"sentiment":"neutral","sentiment_score":0.044448524713516235},{"text":"Sure.","start":45.145,"end":45.645,"sentiment":"neutral","sentiment_score":0.04437268152832985},{"text":"The SQ number.","start":70.255005,"end":71.555,"sentiment":"neutral","sentiment_score":0.001576017743597428},{"text":"What number?","start":73.775,"end":74.415,"sentiment":"neutral","sentiment_score":-0.0011324791703373194}],"sentiment":"neutral","sentiment_score":0.019088253130515417,"num_words":15,"start":32.92,"end":74.415},{"sentences":[{"text":"It's for model number Z6 eight one o.","start":74.415,"end":77.075005,"sentiment":"neutral","sentiment_score":-0.0018991786491824314},{"text":"Yes.","start":81.855,"end":82.17,"sentiment":"neutral","sentiment_score":-0.002266509924083948},{"text":"For model number on your website, it says HP seven seven one two five 100 maintenance cartridge.","start":82.409996,"end":87.31,"sentiment":"neutral","sentiment_score":-0.008416885181384929},{"text":"I'm on what?","start":88.25,"end":88.99,"sentiment":"neutral","sentiment_score":-0.011285265597204367},{"text":"Hello?","start":90.009995,"end":90.509995,"sentiment":"neutral","sentiment_score":-0.007647335063666105}],"sentiment":"neutral","sentiment_score":-0.0067350039685455465,"num_words":30,"start":74.415,"end":90.509995},{"sentences":[{"text":"Number plate?","start":93.21,"end":94.11,"sentiment":"neutral","sentiment_score":-0.006798280868679285},{"text":"Yeah.","start":96.89,"end":97.21,"sentiment":"neutral","sentiment_score":0.019139356911182404},{"text":"I'm on your website.","start":97.21,"end":98.145,"sentiment":"neutral","sentiment_score":0.04996060859411955},{"text":"Oh, s you want the s q u?","start":104.064995,"end":106.16499,"sentiment":"neutral","sentiment_score":0.015605426859110594},{"text":"Yeah.","start":109.34499,"end":109.505,"sentiment":"neutral","sentiment_score":0.006232100538909435}],"sentiment":"neutral","sentiment_score":0.021028796560131013,"num_words":16,"start":93.21,"end":109.505},{"sentences":[{"text":"Yeah.","start":109.505,"end":109.66499,"sentiment":"neutral","sentiment_score":0.0036574723199009895},{"text":"Yeah.","start":109.66499,"end":109.905,"sentiment":"neutral","sentiment_score":-0.0011571170762181282},{"text":"I did.","start":109.905,"end":110.564995,"sentiment":"neutral","sentiment_score":-0.012697020545601847},{"text":"Yeah.","start":110.94499,"end":111.185,"sentiment":"neutral","sentiment_score":-0.006532078608870506},{"text":"I did.","start":111.185,"end":111.84499,"sentiment":"neutral","sentiment_score":0.006970422342419624}],"sentiment":"neutral","sentiment_score":-0.0022121313959360127,"num_words":7,"start":109.505,"end":111.84499},{"sentences":[{"text":"But it's too slow, though.","start":115.11,"end":116.310005,"sentiment":"negative","sentiment_score":-0.458117413520813},{"text":"That's why I'm calling.","start":116.310005,"end":117.37,"sentiment":"neutral","sentiment_score":-0.2593182437121868},{"text":"Do you have it in stock?","start":125.83,"end":126.945,"sentiment":"neutral","sentiment_score":-0.12187943855921428},{"text":"Yeah.","start":135.505,"end":135.905,"sentiment":"neutral","sentiment_score":0.01231459341943264},{"text":"Serial number CHCH6448.","start":135.985,"end":139.365,"sentiment":"neutral","sentiment_score":0.008514324513574442}],"sentiment":"neutral","sentiment_score":-0.21164626878147064,"num_words":19,"start":115.11,"end":139.365},{"sentences":[{"text":"Yeah.","start":173.31999,"end":173.72,"sentiment":"neutral","sentiment_score":0.00933547131717205},{"text":"CH6448.","start":173.72,"end":176.94,"sentiment":"neutral","sentiment_score":0.006855865474790335},{"text":"Can you see from your stock?","start":211.61,"end":213.29,"sentiment":"neutral","sentiment_score":0.0200231927447021},{"text":"Do you have it?","start":213.29,"end":214.19,"sentiment":"neutral","sentiment_score":0.017440574476495385},{"text":"Yeah.","start":216.73,"end":217.125,"sentiment":"neutral","sentiment_score":0.03017181158065796}],"sentiment":"neutral","sentiment_score":0.01817420021129342,"num_words":13,"start":173.31999,"end":217.125},{"sentences":[{"text":"Yeah.","start":225.765,"end":226.265,"sentiment":"neutral","sentiment_score":0.020099960267543793},{"text":"I need to buy how long have you got?","start":234.91,"end":237.97,"sentiment":"neutral","sentiment_score":0.00659204295112027},{"text":"Hello?","start":241.63,"end":242.13,"sentiment":"neutral","sentiment_score":0.03795723989605904},{"text":"Yeah.","start":245.95001,"end":246.405,"sentiment":"neutral","sentiment_score":0.031463515013456345},{"text":"Sure.","start":255.205,"end":255.705,"sentiment":"neutral","sentiment_score":0.03147140145301819}],"sentiment":"neutral","sentiment_score":0.0138708079377046,"num_words":13,"start":225.765,"end":255.705},{"sentences":[{"text":"You don't have any in stock.","start":304.075,"end":305.43503,"sentiment":"neutral","sentiment_score":-0.22903902331988016},{"text":"Alright.","start":305.43503,"end":305.93503,"sentiment":"neutral","sentiment_score":-0.06661766767501831},{"text":"Would you happen to know who will have some in stock?","start":310.15503,"end":312.975,"sentiment":"neutral","sentiment_score":-0.05013341964645819},{"text":"Why?","start":353.27002,"end":353.77002,"sentiment":"neutral","sentiment_score":-0.05818718299269676},{"text":"Where is that?","start":354.885,"end":355.86502,"sentiment":"neutral","sentiment_score":-0.060015798856814705}],"sentiment":"neutral","sentiment_score":-0.10138881833038547,"num_words":22,"start":304.075,"end":355.86502},{"sentences":[{"text":"No?","start":357.36502,"end":357.86502,"sentiment":"neutral","sentiment_score":-0.09818358719348907},{"text":"Do you have that on back order?","start":358.245,"end":359.785,"sentiment":"neutral","sentiment_score":-0.06427614603723798},{"text":"Forty two days.","start":365.92502,"end":366.885,"sentiment":"neutral","sentiment_score":-0.04686236629883448},{"text":"So I'm looking at so you don't keep any on stock, and the back order is forty two days from Alright.","start":366.885,"end":384.595,"sentiment":"neutral","sentiment_score":-0.056619866972877866},{"text":"So we're looking at somewhere around first or second week of September night.","start":384.595,"end":388.695,"sentiment":"neutral","sentiment_score":0.04585076209444266}],"sentiment":"neutral","sentiment_score":-0.028481355723407535,"num_words":45,"start":357.36502,"end":388.695},{"sentences":[{"text":"Alright.","start":391.635,"end":391.955,"sentiment":"neutral","sentiment_score":0.31246134638786316},{"text":"Thanks for your help.","start":391.955,"end":393.095,"sentiment":"positive","sentiment_score":0.6049824208021164},{"text":"Cheers.","start":393.79498,"end":394.29498,"sentiment":"positive","sentiment_score":0.4515368938446045},{"text":"Thank you.","start":395.715,"end":396.535,"sentiment":"positive","sentiment_score":0.8015259504318237}],"sentiment":"positive","sentiment_score":0.5983724780380726,"num_words":8,"start":391.635,"end":396.535}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hello?\n\nChannel 1: Hi. This is Lisa in the call center. I've got Michael from Vision Chart on the line. He's just asking about a HP seven seven one maintenance cartridge for a zed six eight one zero. And that's his inquiry.\n\nChannel 0: Okay. Alright.\n\nChannel 1: Can I put him through?\n\nChannel 0: Yeah. Sure.\n\nChannel 1: Alright. Thank you. Hello there.\n\nChannel 0: Hello?\n\nChannel 1: Yeah. After HP seven seven one design maintenance cartridge.\n\nChannel 0: Give me a moment.\n\nChannel 1: Yeah. Sure.\n\nChannel 0: And do you have the s q u number, ma'am?\n\nChannel 1: The SQ\n\nChannel 0: H p\n\nChannel 1: number.\n\nChannel 0: mhmm.\n\nChannel 1: What number? It's for model number Z6 eight one o.\n\nChannel 0: Sorry. Come again?\n\nChannel 1: Yes. For model number on your website, it says HP seven seven one\n\nChannel 0: You're\n\nChannel 1: two five\n\nChannel 0: on our\n\nChannel 1: 100\n\nChannel 0: website?\n\nChannel 1: maintenance cartridge. I'm on what? Hello?\n\nChannel 0: You're on our website?\n\nChannel 1: Number plate?\n\nChannel 0: Are you on our website?\n\nChannel 1: Yeah. I'm on your website.\n\nChannel 0: Perfect. So do you see the request a quote option?\n\nChannel 1: Oh, s you want the s q u?\n\nChannel 0: I'm asking for request a quote. Do you see\n\nChannel 1: Yeah.\n\nChannel 0: request\n\nChannel 1: Yeah. Yeah.\n\nChannel 0: a\n\nChannel 1: I\n\nChannel 0: quote?\n\nChannel 1: did. Yeah. I did.\n\nChannel 0: Yeah. If you can just request a quote over there.\n\nChannel 1: But it's too slow, though. That's why I'm calling.\n\nChannel 0: Okay. Website is slow. It's\n\nChannel 1: Do you have it in stock?\n\nChannel 0: Yeah. That's what I'm checking. So HP give me the SKU number, not model\n\nChannel 1: Yeah.\n\nChannel 0: number.\n\nChannel 1: Serial number CHCH6448.\n\nChannel 0: Four four eight. CH. Right?\n\nChannel 1: Yeah. CH6448.\n\nChannel 0: Okay. I got HP seven seven one two nine six.\n\nChannel 1: Can\n\nChannel 0: Give\n\nChannel 1: you\n\nChannel 0: me\n\nChannel 1: see\n\nChannel 0: a\n\nChannel 1: from\n\nChannel 0: moment.\n\nChannel 1: your stock? Do you have it?\n\nChannel 0: Yep. Checking in. One moment,\n\nChannel 1: Yeah.\n\nChannel 0: please. Hold\n\nChannel 1: Yeah.\n\nChannel 0: And how many units are you have to make?\n\nChannel 1: I need to buy how long have you got?\n\nChannel 0: Yep. Yep.\n\nChannel 1: Hello?\n\nChannel 0: Yep. Good. Yep. One second, please.\n\nChannel 1: Yeah. Sure.\n\nChannel 0: Okay. Gotcha. Currently, we don't have any in stock.\n\nChannel 1: You don't have any in stock. Alright.\n\nChannel 0: Yeah. Currently, we don't have any in stock.\n\nChannel 1: Would you happen to know who will have some in stock?\n\nChannel 0: One second.\n\nChannel 1: Why? Where is that?\n\nChannel 0: Nope.\n\nChannel 1: No? Do you\n\nChannel 0: Nope.\n\nChannel 1: have that on back\n\nChannel 0: There's\n\nChannel 1: order?\n\nChannel 0: no system. Yep. But the lead time is forty two days.\n\nChannel 1: Forty two days. So I'm looking at\n\nChannel 0: Right.\n\nChannel 1: so you don't keep any on stock, and the back order is\n\nChannel 0: Mhmm.\n\nChannel 1: forty two\n\nChannel 0: No.\n\nChannel 1: days\n\nChannel 0: We do keep\n\nChannel 1: from\n\nChannel 0: yeah. Forty two days. Like, if you order today, so the product will arrive on, like, forty two days.\n\nChannel 1: Alright. So we're looking at somewhere around first or second week of September night.\n\nChannel 0: Mhmm.\n\nChannel 1: Alright. Thanks for your help. Cheers.\n\nChannel 0: Alright. No worries. Cheers.\n\nChannel 1: Thank you.\n\nChannel 0: Bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":3.36,"end":3.86,"sentiment":"neutral","sentiment_score":0.012008908204734324}],"sentiment":"neutral","sentiment_score":0.012008908204734324,"channel":0,"num_words":1,"start":3.36,"end":3.86},{"sentences":[{"text":"Hi.","start":5.04,"end":5.3599997,"sentiment":"neutral","sentiment_score":0.03175625577569008},{"text":"This is Lisa in the call center.","start":5.3599997,"end":7.06,"sentiment":"neutral","sentiment_score":0.04309459722467831},{"text":"I've got Michael from Vision Chart on the line.","start":7.9199996,"end":9.76,"sentiment":"neutral","sentiment_score":0.04355879252155622},{"text":"He's just asking about a HP seven seven one maintenance cartridge for a zed six eight one zero.","start":9.76,"end":16.785,"sentiment":"neutral","sentiment_score":0.011820031511079934},{"text":"And that's his inquiry.","start":17.965,"end":19.265,"sentiment":"neutral","sentiment_score":0.003914262400940061}],"sentiment":"neutral","sentiment_score":0.024458081688349828,"channel":1,"num_words":39,"start":5.04,"end":19.265},{"sentences":[{"text":"Okay.","start":20.745,"end":21.225,"sentiment":"neutral","sentiment_score":0.056088197976350784},{"text":"Alright.","start":21.225,"end":21.725,"sentiment":"neutral","sentiment_score":0.09309270977973938}],"sentiment":"neutral","sentiment_score":0.07459045387804508,"channel":0,"num_words":2,"start":20.745,"end":21.725},{"sentences":[{"text":"Can I put him through?","start":22.365,"end":23.585,"sentiment":"neutral","sentiment_score":0.0864814653992653}],"sentiment":"neutral","sentiment_score":0.0864814653992653,"channel":1,"num_words":5,"start":22.365,"end":23.585},{"sentences":[{"text":"Yeah.","start":24.425,"end":24.665,"sentiment":"neutral","sentiment_score":0.09269053488969804},{"text":"Sure.","start":24.665,"end":25.165,"sentiment":"neutral","sentiment_score":0.18752266466617584}],"sentiment":"neutral","sentiment_score":0.14010659977793694,"channel":0,"num_words":2,"start":24.425,"end":25.165},{"sentences":[{"text":"Alright.","start":25.244999,"end":25.564999,"sentiment":"neutral","sentiment_score":0.30826535820961},{"text":"Thank you.","start":25.564999,"end":26.305,"sentiment":"positive","sentiment_score":0.5476781725883484},{"text":"Hello there.","start":28.44,"end":29.26,"sentiment":"neutral","sentiment_score":0.1525501012802124}],"sentiment":"positive","sentiment_score":0.3417443811893463,"channel":1,"num_words":5,"start":25.244999,"end":29.26},{"sentences":[{"text":"Hello?","start":30.55,"end":31.05,"sentiment":"neutral","sentiment_score":0.0991850197315216}],"sentiment":"neutral","sentiment_score":0.0991850197315216,"channel":0,"num_words":1,"start":30.55,"end":31.05},{"sentences":[{"text":"Yeah.","start":32.2,"end":32.7,"sentiment":"neutral","sentiment_score":0.03423765301704407},{"text":"After HP seven seven one design maintenance cartridge.","start":32.92,"end":38.06,"sentiment":"neutral","sentiment_score":0.02437993697822094}],"sentiment":"neutral","sentiment_score":0.025475238760312397,"channel":1,"num_words":9,"start":32.2,"end":38.06},{"sentences":[{"text":"Give me a moment.","start":42.725,"end":43.945,"sentiment":"neutral","sentiment_score":0.038888877257704735}],"sentiment":"neutral","sentiment_score":0.038888877257704735,"channel":0,"num_words":4,"start":42.725,"end":43.945},{"sentences":[{"text":"Yeah.","start":44.745003,"end":45.145,"sentiment":"neutral","sentiment_score":0.044448524713516235},{"text":"Sure.","start":45.145,"end":45.645,"sentiment":"neutral","sentiment_score":0.04437268152832985}],"sentiment":"neutral","sentiment_score":0.04441060312092304,"channel":1,"num_words":2,"start":44.745003,"end":45.645},{"sentences":[{"text":"And do you have the s q u number, ma'am?","start":67.22,"end":68.985,"sentiment":"neutral","sentiment_score":0.018858827371150255}],"sentiment":"neutral","sentiment_score":0.018858827371150255,"channel":0,"num_words":10,"start":67.22,"end":68.985},{"sentences":[{"text":"The SQ","start":70.255005,"end":71.055,"sentiment":"neutral","sentiment_score":0.0016058594919741154}],"sentiment":"neutral","sentiment_score":0.0016058594919741154,"channel":1,"num_words":2,"start":70.255005,"end":71.055},{"sentences":[{"text":"H p","start":70.585,"end":71.405,"sentiment":"neutral","sentiment_score":-0.0001213268842548132}],"sentiment":"neutral","sentiment_score":-0.0001213268842548132,"channel":0,"num_words":2,"start":70.585,"end":71.405},{"sentences":[{"text":"number.","start":71.055,"end":71.555,"sentiment":"neutral","sentiment_score":0.0015163342468440533}],"sentiment":"neutral","sentiment_score":0.0015163342468440533,"channel":1,"num_words":1,"start":71.055,"end":71.555},{"sentences":[{"text":"mhmm.","start":72.265,"end":72.765,"sentiment":"neutral","sentiment_score":0.002297332277521491}],"sentiment":"neutral","sentiment_score":0.002297332277521491,"channel":0,"num_words":1,"start":72.265,"end":72.765},{"sentences":[{"text":"What number?","start":73.775,"end":74.415,"sentiment":"neutral","sentiment_score":-0.0011324791703373194},{"text":"It's for model number Z6 eight one o.","start":74.415,"end":77.075005,"sentiment":"neutral","sentiment_score":-0.0018991786491824314}],"sentiment":"neutral","sentiment_score":-0.001745838753413409,"channel":1,"num_words":10,"start":73.775,"end":77.075005},{"sentences":[{"text":"Sorry.","start":79.865,"end":80.345,"sentiment":"neutral","sentiment_score":-0.05513208359479904},{"text":"Come again?","start":80.345,"end":81.0,"sentiment":"neutral","sentiment_score":-0.04643332399427891}],"sentiment":"neutral","sentiment_score":-0.04933291052778562,"channel":0,"num_words":3,"start":79.865,"end":81.0},{"sentences":[{"text":"Yes.","start":81.855,"end":82.17,"sentiment":"neutral","sentiment_score":-0.002266509924083948},{"text":"For model number on your website, it says HP seven seven one","start":82.409996,"end":85.85,"sentiment":"neutral","sentiment_score":-0.008318297642593583}],"sentiment":"neutral","sentiment_score":-0.007852775510400534,"channel":1,"num_words":13,"start":81.855,"end":85.85},{"sentences":[{"text":"You're","start":85.64,"end":85.96,"sentiment":"neutral","sentiment_score":-0.011576599441468716}],"sentiment":"neutral","sentiment_score":-0.011576599441468716,"channel":0,"num_words":1,"start":85.64,"end":85.96},{"sentences":[{"text":"two five","start":85.85,"end":86.17,"sentiment":"neutral","sentiment_score":-0.007639278657734394}],"sentiment":"neutral","sentiment_score":-0.007639278657734394,"channel":1,"num_words":2,"start":85.85,"end":86.17},{"sentences":[{"text":"on our","start":85.96,"end":86.28,"sentiment":"neutral","sentiment_score":-0.007602584548294544}],"sentiment":"neutral","sentiment_score":-0.007602584548294544,"channel":0,"num_words":2,"start":85.96,"end":86.28},{"sentences":[{"text":"100","start":86.17,"end":86.33,"sentiment":"neutral","sentiment_score":-0.006949641741812229}],"sentiment":"neutral","sentiment_score":-0.006949641741812229,"channel":1,"num_words":1,"start":86.17,"end":86.33},{"sentences":[{"text":"website?","start":86.28,"end":86.78,"sentiment":"neutral","sentiment_score":-0.009561941027641296}],"sentiment":"neutral","sentiment_score":-0.009561941027641296,"channel":0,"num_words":1,"start":86.28,"end":86.78},{"sentences":[{"text":"maintenance cartridge.","start":86.33,"end":87.31,"sentiment":"neutral","sentiment_score":-0.010519638657569885},{"text":"I'm on what?","start":88.25,"end":88.99,"sentiment":"neutral","sentiment_score":-0.011285265597204367},{"text":"Hello?","start":90.009995,"end":90.509995,"sentiment":"neutral","sentiment_score":-0.007647335063666105}],"sentiment":"neutral","sentiment_score":-0.010423734861736497,"channel":1,"num_words":6,"start":86.33,"end":90.509995},{"sentences":[{"text":"You're on our website?","start":90.04,"end":91.1,"sentiment":"neutral","sentiment_score":-0.008582151727750897}],"sentiment":"neutral","sentiment_score":-0.008582151727750897,"channel":0,"num_words":4,"start":90.04,"end":91.1},{"sentences":[{"text":"Number plate?","start":93.21,"end":94.11,"sentiment":"neutral","sentiment_score":-0.006798280868679285}],"sentiment":"neutral","sentiment_score":-0.006798280868679285,"channel":1,"num_words":2,"start":93.21,"end":94.11},{"sentences":[{"text":"Are you on our website?","start":94.92,"end":96.22,"sentiment":"neutral","sentiment_score":-0.006639350205659866}],"sentiment":"neutral","sentiment_score":-0.006639350205659866,"channel":0,"num_words":5,"start":94.92,"end":96.22},{"sentences":[{"text":"Yeah.","start":96.89,"end":97.21,"sentiment":"neutral","sentiment_score":0.019139356911182404},{"text":"I'm on your website.","start":97.21,"end":98.145,"sentiment":"neutral","sentiment_score":0.04996060859411955}],"sentiment":"neutral","sentiment_score":0.04379635825753212,"channel":1,"num_words":5,"start":96.89,"end":98.145},{"sentences":[{"text":"Perfect.","start":99.075,"end":99.575,"sentiment":"positive","sentiment_score":0.3601834177970886},{"text":"So do you see the request a quote option?","start":99.634995,"end":102.215,"sentiment":"neutral","sentiment_score":0.11645797474516763}],"sentiment":"neutral","sentiment_score":0.14083051905035973,"channel":0,"num_words":10,"start":99.075,"end":102.215},{"sentences":[{"text":"Oh, s you want the s q u?","start":104.064995,"end":106.16499,"sentiment":"neutral","sentiment_score":0.015605426859110594}],"sentiment":"neutral","sentiment_score":0.015605426859110594,"channel":1,"num_words":8,"start":104.064995,"end":106.16499},{"sentences":[{"text":"I'm asking for request a quote.","start":106.595,"end":108.454994,"sentiment":"neutral","sentiment_score":0.009050277993083},{"text":"Do you see","start":108.835,"end":109.475,"sentiment":"neutral","sentiment_score":-0.0015524445722500484}],"sentiment":"neutral","sentiment_score":0.005516037137971984,"channel":0,"num_words":9,"start":106.595,"end":109.475},{"sentences":[{"text":"Yeah.","start":109.34499,"end":109.505,"sentiment":"neutral","sentiment_score":0.006232100538909435}],"sentiment":"neutral","sentiment_score":0.006232100538909435,"channel":1,"num_words":1,"start":109.34499,"end":109.505},{"sentences":[{"text":"request","start":109.475,"end":109.875,"sentiment":"neutral","sentiment_score":0.0070792026817798615}],"sentiment":"neutral","sentiment_score":0.0070792026817798615,"channel":0,"num_words":1,"start":109.475,"end":109.875},{"sentences":[{"text":"Yeah.","start":109.505,"end":109.66499,"sentiment":"neutral","sentiment_score":0.0036574723199009895},{"text":"Yeah.","start":109.66499,"end":109.905,"sentiment":"neutral","sentiment_score":-0.0011571170762181282}],"sentiment":"neutral","sentiment_score":0.0012501776218414307,"channel":1,"num_words":2,"start":109.505,"end":109.905},{"sentences":[{"text":"a","start":109.875,"end":110.034996,"sentiment":"neutral","sentiment_score":-0.009363772347569466}],"sentiment":"neutral","sentiment_score":-0.009363772347569466,"channel":0,"num_words":1,"start":109.875,"end":110.034996},{"sentences":[{"text":"I","start":109.905,"end":110.064995,"sentiment":"neutral","sentiment_score":-0.013084400445222856}],"sentiment":"neutral","sentiment_score":-0.013084400445222856,"channel":1,"num_words":1,"start":109.905,"end":110.064995},{"sentences":[{"text":"quote?","start":110.034996,"end":110.534996,"sentiment":"neutral","sentiment_score":-0.003118382766842842}],"sentiment":"neutral","sentiment_score":-0.003118382766842842,"channel":0,"num_words":1,"start":110.034996,"end":110.534996},{"sentences":[{"text":"did.","start":110.064995,"end":110.564995,"sentiment":"neutral","sentiment_score":-0.012309640645980837},{"text":"Yeah.","start":110.94499,"end":111.185,"sentiment":"neutral","sentiment_score":-0.006532078608870506},{"text":"I did.","start":111.185,"end":111.84499,"sentiment":"neutral","sentiment_score":0.006970422342419624}],"sentiment":"neutral","sentiment_score":-0.0012252186425030231,"channel":1,"num_words":4,"start":110.064995,"end":111.84499},{"sentences":[{"text":"Yeah.","start":111.53,"end":111.689995,"sentiment":"neutral","sentiment_score":-0.01876089349389076},{"text":"If you can just request a quote over there.","start":111.689995,"end":114.27,"sentiment":"neutral","sentiment_score":-0.043623878724045224}],"sentiment":"neutral","sentiment_score":-0.041137580201029776,"channel":0,"num_words":10,"start":111.53,"end":114.27},{"sentences":[{"text":"But it's too slow, though.","start":115.11,"end":116.310005,"sentiment":"negative","sentiment_score":-0.458117413520813},{"text":"That's why I'm calling.","start":116.310005,"end":117.37,"sentiment":"neutral","sentiment_score":-0.2593182437121868}],"sentiment":"negative","sentiment_score":-0.36976222693920135,"channel":1,"num_words":9,"start":115.11,"end":117.37},{"sentences":[{"text":"Okay.","start":119.28999,"end":119.78999,"sentiment":"neutral","sentiment_score":-0.25826454162597656},{"text":"Website is slow.","start":120.49,"end":121.63,"sentiment":"negative","sentiment_score":-0.47115915020306903},{"text":"It's","start":124.729996,"end":124.935,"sentiment":"neutral","sentiment_score":-0.1421211063861847}],"sentiment":"negative","sentiment_score":-0.36277261972427366,"channel":0,"num_words":5,"start":119.28999,"end":124.935},{"sentences":[{"text":"Do you have it in stock?","start":125.83,"end":126.945,"sentiment":"neutral","sentiment_score":-0.12187943855921428}],"sentiment":"neutral","sentiment_score":-0.12187943855921428,"channel":1,"num_words":6,"start":125.83,"end":126.945},{"sentences":[{"text":"Yeah.","start":128.535,"end":128.775,"sentiment":"neutral","sentiment_score":-0.03840705007314682},{"text":"That's what I'm checking.","start":128.775,"end":129.995,"sentiment":"neutral","sentiment_score":-0.0761687383055687},{"text":"So HP give me the SKU number, not model","start":130.215,"end":135.655,"sentiment":"neutral","sentiment_score":0.003014009471775757}],"sentiment":"neutral","sentiment_score":-0.02256827986067427,"channel":0,"num_words":14,"start":128.535,"end":135.655},{"sentences":[{"text":"Yeah.","start":135.505,"end":135.905,"sentiment":"neutral","sentiment_score":0.01231459341943264}],"sentiment":"neutral","sentiment_score":0.01231459341943264,"channel":1,"num_words":1,"start":135.505,"end":135.905},{"sentences":[{"text":"number.","start":135.655,"end":136.155,"sentiment":"neutral","sentiment_score":0.0073448121547698975}],"sentiment":"neutral","sentiment_score":0.0073448121547698975,"channel":0,"num_words":1,"start":135.655,"end":136.155},{"sentences":[{"text":"Serial number CHCH6448.","start":135.985,"end":139.365,"sentiment":"neutral","sentiment_score":0.008514324513574442}],"sentiment":"neutral","sentiment_score":0.008514324513574442,"channel":1,"num_words":3,"start":135.985,"end":139.365},{"sentences":[{"text":"Four four eight.","start":140.62,"end":142.56,"sentiment":"neutral","sentiment_score":0.004690168735881646},{"text":"CH.","start":170.76,"end":171.48,"sentiment":"neutral","sentiment_score":0.007040047086775303},{"text":"Right?","start":171.48,"end":171.98,"sentiment":"neutral","sentiment_score":0.010308606550097466}],"sentiment":"neutral","sentiment_score":0.006283831968903542,"channel":0,"num_words":5,"start":140.62,"end":171.98},{"sentences":[{"text":"Yeah.","start":173.31999,"end":173.72,"sentiment":"neutral","sentiment_score":0.00933547131717205},{"text":"CH6448.","start":173.72,"end":176.94,"sentiment":"neutral","sentiment_score":0.006855865474790335}],"sentiment":"neutral","sentiment_score":0.008095668395981193,"channel":1,"num_words":2,"start":173.31999,"end":176.94},{"sentences":[{"text":"Okay.","start":206.92,"end":207.42,"sentiment":"neutral","sentiment_score":0.014149166643619536},{"text":"I got HP seven seven one two nine six.","start":207.56,"end":210.37999,"sentiment":"neutral","sentiment_score":0.013053778041568067}],"sentiment":"neutral","sentiment_score":0.013163316901773215,"channel":0,"num_words":10,"start":206.92,"end":210.37999},{"sentences":[{"text":"Can","start":211.61,"end":211.93,"sentiment":"neutral","sentiment_score":0.017750663682818413}],"sentiment":"neutral","sentiment_score":0.017750663682818413,"channel":1,"num_words":1,"start":211.61,"end":211.93},{"sentences":[{"text":"Give","start":211.72,"end":211.95999,"sentiment":"neutral","sentiment_score":0.018628602847456932}],"sentiment":"neutral","sentiment_score":0.018628602847456932,"channel":0,"num_words":1,"start":211.72,"end":211.95999},{"sentences":[{"text":"you","start":211.93,"end":212.01,"sentiment":"neutral","sentiment_score":0.02191302180290222}],"sentiment":"neutral","sentiment_score":0.02191302180290222,"channel":1,"num_words":1,"start":211.93,"end":212.01},{"sentences":[{"text":"me","start":211.95999,"end":212.2,"sentiment":"neutral","sentiment_score":0.020772108808159828}],"sentiment":"neutral","sentiment_score":0.020772108808159828,"channel":0,"num_words":1,"start":211.95999,"end":212.2},{"sentences":[{"text":"see","start":212.01,"end":212.33,"sentiment":"neutral","sentiment_score":0.023776762187480927}],"sentiment":"neutral","sentiment_score":0.023776762187480927,"channel":1,"num_words":1,"start":212.01,"end":212.33},{"sentences":[{"text":"a","start":212.2,"end":212.36,"sentiment":"neutral","sentiment_score":0.02492672950029373}],"sentiment":"neutral","sentiment_score":0.02492672950029373,"channel":0,"num_words":1,"start":212.2,"end":212.36},{"sentences":[{"text":"from","start":212.33,"end":212.65,"sentiment":"neutral","sentiment_score":0.02670902945101261}],"sentiment":"neutral","sentiment_score":0.02670902945101261,"channel":1,"num_words":1,"start":212.33,"end":212.65},{"sentences":[{"text":"moment.","start":212.36,"end":212.86,"sentiment":"neutral","sentiment_score":0.024131743237376213}],"sentiment":"neutral","sentiment_score":0.024131743237376213,"channel":0,"num_words":1,"start":212.36,"end":212.86},{"sentences":[{"text":"your stock?","start":212.65,"end":213.29,"sentiment":"neutral","sentiment_score":0.014994839671999216},{"text":"Do you have it?","start":213.29,"end":214.19,"sentiment":"neutral","sentiment_score":0.017440574476495385}],"sentiment":"neutral","sentiment_score":0.01662532954166333,"channel":1,"num_words":6,"start":212.65,"end":214.19},{"sentences":[{"text":"Yep.","start":214.27501,"end":214.595,"sentiment":"neutral","sentiment_score":0.03370746225118637},{"text":"Checking in.","start":214.595,"end":215.575,"sentiment":"neutral","sentiment_score":0.025100541301071644},{"text":"One moment,","start":216.435,"end":217.155,"sentiment":"neutral","sentiment_score":0.01895339973270893}],"sentiment":"neutral","sentiment_score":0.024363068863749504,"channel":0,"num_words":5,"start":214.27501,"end":217.155},{"sentences":[{"text":"Yeah.","start":216.73,"end":217.125,"sentiment":"neutral","sentiment_score":0.03017181158065796}],"sentiment":"neutral","sentiment_score":0.03017181158065796,"channel":1,"num_words":1,"start":216.73,"end":217.125},{"sentences":[{"text":"please.","start":217.155,"end":217.655,"sentiment":"neutral","sentiment_score":0.025918712839484215},{"text":"Hold","start":220.435,"end":220.935,"sentiment":"neutral","sentiment_score":0.0186130553483963}],"sentiment":"neutral","sentiment_score":0.022265884093940258,"channel":0,"num_words":2,"start":217.155,"end":220.935},{"sentences":[{"text":"Yeah.","start":225.765,"end":226.265,"sentiment":"neutral","sentiment_score":0.020099960267543793}],"sentiment":"neutral","sentiment_score":0.020099960267543793,"channel":1,"num_words":1,"start":225.765,"end":226.265},{"sentences":[{"text":"And how many units are you have to make?","start":231.86,"end":233.88,"sentiment":"neutral","sentiment_score":0.014898113906383514}],"sentiment":"neutral","sentiment_score":0.014898113906383514,"channel":0,"num_words":9,"start":231.86,"end":233.88},{"sentences":[{"text":"I need to buy how long have you got?","start":234.91,"end":237.97,"sentiment":"neutral","sentiment_score":0.00659204295112027}],"sentiment":"neutral","sentiment_score":0.00659204295112027,"channel":1,"num_words":9,"start":234.91,"end":237.97},{"sentences":[{"text":"Yep.","start":240.82,"end":241.32,"sentiment":"neutral","sentiment_score":0.03337294980883598},{"text":"Yep.","start":241.38,"end":241.78,"sentiment":"neutral","sentiment_score":0.035771794617176056}],"sentiment":"neutral","sentiment_score":0.03457237221300602,"channel":0,"num_words":2,"start":240.82,"end":241.78},{"sentences":[{"text":"Hello?","start":241.63,"end":242.13,"sentiment":"neutral","sentiment_score":0.03795723989605904}],"sentiment":"neutral","sentiment_score":0.03795723989605904,"channel":1,"num_words":1,"start":241.63,"end":242.13},{"sentences":[{"text":"Yep.","start":241.78,"end":241.94,"sentiment":"neutral","sentiment_score":0.09336215257644652},{"text":"Good.","start":241.94,"end":242.385,"sentiment":"neutral","sentiment_score":0.19595059752464297},{"text":"Yep.","start":243.185,"end":243.685,"sentiment":"neutral","sentiment_score":0.10841548442840576},{"text":"One second, please.","start":244.22499,"end":245.44499,"sentiment":"neutral","sentiment_score":0.057095903903245926}],"sentiment":"neutral","sentiment_score":0.09483599103987217,"channel":0,"num_words":6,"start":241.78,"end":245.44499},{"sentences":[{"text":"Yeah.","start":245.95001,"end":246.405,"sentiment":"neutral","sentiment_score":0.031463515013456345},{"text":"Sure.","start":255.205,"end":255.705,"sentiment":"neutral","sentiment_score":0.03147140145301819}],"sentiment":"neutral","sentiment_score":0.03146745823323727,"channel":1,"num_words":2,"start":245.95001,"end":255.705},{"sentences":[{"text":"Okay.","start":296.8,"end":297.3,"sentiment":"neutral","sentiment_score":0.009127600118517876},{"text":"Gotcha.","start":298.0,"end":298.5,"sentiment":"neutral","sentiment_score":-0.011865283362567425},{"text":"Currently, we don't have any in stock.","start":299.805,"end":303.345,"sentiment":"neutral","sentiment_score":-0.21273102079119002}],"sentiment":"neutral","sentiment_score":-0.16576164764248663,"channel":0,"num_words":9,"start":296.8,"end":303.345},{"sentences":[{"text":"You don't have any in stock.","start":304.075,"end":305.43503,"sentiment":"neutral","sentiment_score":-0.22903902331988016},{"text":"Alright.","start":305.43503,"end":305.93503,"sentiment":"neutral","sentiment_score":-0.06661766767501831}],"sentiment":"neutral","sentiment_score":-0.20583597251347133,"channel":1,"num_words":7,"start":304.075,"end":305.93503},{"sentences":[{"text":"Yeah.","start":306.045,"end":306.545,"sentiment":"neutral","sentiment_score":-0.056160829961299896},{"text":"Currently, we don't have any in stock.","start":307.085,"end":309.425,"sentiment":"neutral","sentiment_score":-0.1091065417443003}],"sentiment":"neutral","sentiment_score":-0.10248832777142525,"channel":0,"num_words":8,"start":306.045,"end":309.425},{"sentences":[{"text":"Would you happen to know who will have some in stock?","start":310.15503,"end":312.975,"sentiment":"neutral","sentiment_score":-0.05013341964645819}],"sentiment":"neutral","sentiment_score":-0.05013341964645819,"channel":1,"num_words":11,"start":310.15503,"end":312.975},{"sentences":[{"text":"One second.","start":316.51,"end":317.25,"sentiment":"neutral","sentiment_score":-0.05381411127746105}],"sentiment":"neutral","sentiment_score":-0.05381411127746105,"channel":0,"num_words":2,"start":316.51,"end":317.25},{"sentences":[{"text":"Why?","start":353.27002,"end":353.77002,"sentiment":"neutral","sentiment_score":-0.05818718299269676},{"text":"Where is that?","start":354.885,"end":355.86502,"sentiment":"neutral","sentiment_score":-0.060015798856814705}],"sentiment":"neutral","sentiment_score":-0.05955864489078522,"channel":1,"num_words":4,"start":353.27002,"end":355.86502},{"sentences":[{"text":"Nope.","start":355.425,"end":355.925,"sentiment":"neutral","sentiment_score":-0.15040236711502075}],"sentiment":"neutral","sentiment_score":-0.15040236711502075,"channel":0,"num_words":1,"start":355.425,"end":355.925},{"sentences":[{"text":"No?","start":357.36502,"end":357.86502,"sentiment":"neutral","sentiment_score":-0.09818358719348907},{"text":"Do you","start":358.245,"end":358.565,"sentiment":"neutral","sentiment_score":-0.07149093598127365}],"sentiment":"neutral","sentiment_score":-0.08038848638534546,"channel":1,"num_words":3,"start":357.36502,"end":358.565},{"sentences":[{"text":"Nope.","start":358.54498,"end":359.04498,"sentiment":"neutral","sentiment_score":-0.09301521629095078}],"sentiment":"neutral","sentiment_score":-0.09301521629095078,"channel":0,"num_words":1,"start":358.54498,"end":359.04498},{"sentences":[{"text":"have that on back","start":358.565,"end":359.285,"sentiment":"neutral","sentiment_score":-0.06388308294117451}],"sentiment":"neutral","sentiment_score":-0.06388308294117451,"channel":1,"num_words":4,"start":358.565,"end":359.285},{"sentences":[{"text":"There's","start":359.105,"end":359.425,"sentiment":"neutral","sentiment_score":-0.055669885128736496}],"sentiment":"neutral","sentiment_score":-0.055669885128736496,"channel":0,"num_words":1,"start":359.105,"end":359.425},{"sentences":[{"text":"order?","start":359.285,"end":359.785,"sentiment":"neutral","sentiment_score":-0.05141881853342056}],"sentiment":"neutral","sentiment_score":-0.05141881853342056,"channel":1,"num_words":1,"start":359.285,"end":359.785},{"sentences":[{"text":"no system.","start":359.425,"end":360.165,"sentiment":"neutral","sentiment_score":-0.062156300991773605},{"text":"Yep.","start":361.585,"end":362.085,"sentiment":"neutral","sentiment_score":-0.018518226221203804},{"text":"But the lead time is forty two days.","start":362.305,"end":364.885,"sentiment":"neutral","sentiment_score":-0.07950310967862606}],"sentiment":"neutral","sentiment_score":-0.0708050641485236,"channel":0,"num_words":11,"start":359.425,"end":364.885},{"sentences":[{"text":"Forty two days.","start":365.92502,"end":366.885,"sentiment":"neutral","sentiment_score":-0.04686236629883448},{"text":"So I'm looking at","start":366.885,"end":368.345,"sentiment":"neutral","sentiment_score":-0.022393508348613977}],"sentiment":"neutral","sentiment_score":-0.03288016175585134,"channel":1,"num_words":7,"start":365.92502,"end":368.345},{"sentences":[{"text":"Right.","start":367.905,"end":368.405,"sentiment":"neutral","sentiment_score":-0.03862261027097702}],"sentiment":"neutral","sentiment_score":-0.03862261027097702,"channel":0,"num_words":1,"start":367.905,"end":368.405},{"sentences":[{"text":"so you don't keep any on stock, and the back order is","start":372.61,"end":375.49,"sentiment":"neutral","sentiment_score":-0.08642651668439309}],"sentiment":"neutral","sentiment_score":-0.08642651668439309,"channel":1,"num_words":12,"start":372.61,"end":375.49},{"sentences":[{"text":"Mhmm.","start":375.41998,"end":375.74,"sentiment":"neutral","sentiment_score":-0.03677908331155777}],"sentiment":"neutral","sentiment_score":-0.03677908331155777,"channel":0,"num_words":1,"start":375.41998,"end":375.74},{"sentences":[{"text":"forty two","start":375.49,"end":375.96997,"sentiment":"neutral","sentiment_score":-0.017941859550774097}],"sentiment":"neutral","sentiment_score":-0.017941859550774097,"channel":1,"num_words":2,"start":375.49,"end":375.96997},{"sentences":[{"text":"No.","start":375.74,"end":375.97998,"sentiment":"neutral","sentiment_score":-0.0465051531791687}],"sentiment":"neutral","sentiment_score":-0.0465051531791687,"channel":0,"num_words":1,"start":375.74,"end":375.97998},{"sentences":[{"text":"days","start":375.96997,"end":376.46997,"sentiment":"neutral","sentiment_score":-0.03894386440515518}],"sentiment":"neutral","sentiment_score":-0.03894386440515518,"channel":1,"num_words":1,"start":375.96997,"end":376.46997},{"sentences":[{"text":"We do keep","start":375.97998,"end":376.78,"sentiment":"neutral","sentiment_score":-0.01877572884162267}],"sentiment":"neutral","sentiment_score":-0.01877572884162267,"channel":0,"num_words":3,"start":375.97998,"end":376.78},{"sentences":[{"text":"from","start":376.68997,"end":377.00998,"sentiment":"neutral","sentiment_score":-0.04430829733610153}],"sentiment":"neutral","sentiment_score":-0.04430829733610153,"channel":1,"num_words":1,"start":376.68997,"end":377.00998},{"sentences":[{"text":"yeah.","start":376.94,"end":377.25998,"sentiment":"neutral","sentiment_score":-0.03469224274158478},{"text":"Forty two days.","start":377.25998,"end":378.22,"sentiment":"neutral","sentiment_score":-0.026276108498374622},{"text":"Like, if you order today, so the product will arrive on, like, forty two days.","start":378.22,"end":382.935,"sentiment":"neutral","sentiment_score":-0.03370275472601255}],"sentiment":"neutral","sentiment_score":-0.03258220469088931,"channel":0,"num_words":19,"start":376.94,"end":382.935},{"sentences":[{"text":"Alright.","start":384.195,"end":384.595,"sentiment":"neutral","sentiment_score":0.056810908019542694},{"text":"So we're looking at somewhere around first or second week of September night.","start":384.595,"end":388.695,"sentiment":"neutral","sentiment_score":0.04585076209444266}],"sentiment":"neutral","sentiment_score":0.04663362966052124,"channel":1,"num_words":14,"start":384.195,"end":388.695},{"sentences":[{"text":"Mhmm.","start":390.055,"end":390.555,"sentiment":"neutral","sentiment_score":0.11713233590126038}],"sentiment":"neutral","sentiment_score":0.11713233590126038,"channel":0,"num_words":1,"start":390.055,"end":390.555},{"sentences":[{"text":"Alright.","start":391.635,"end":391.955,"sentiment":"neutral","sentiment_score":0.31246134638786316},{"text":"Thanks for your help.","start":391.955,"end":393.095,"sentiment":"positive","sentiment_score":0.6049824208021164},{"text":"Cheers.","start":393.79498,"end":394.29498,"sentiment":"positive","sentiment_score":0.4515368938446045}],"sentiment":"positive","sentiment_score":0.5306546539068222,"channel":1,"num_words":6,"start":391.635,"end":394.29498},{"sentences":[{"text":"Alright.","start":393.815,"end":394.29498,"sentiment":"neutral","sentiment_score":0.20079049468040464},{"text":"No worries.","start":394.29498,"end":395.035,"sentiment":"neutral","sentiment_score":0.2268313616514206},{"text":"Cheers.","start":395.335,"end":395.835,"sentiment":"neutral","sentiment_score":0.19828730821609497}],"sentiment":"neutral","sentiment_score":0.2131851315498352,"channel":0,"num_words":4,"start":393.815,"end":395.835},{"sentences":[{"text":"Thank you.","start":395.715,"end":396.535,"sentiment":"positive","sentiment_score":0.8015259504318237}],"sentiment":"positive","sentiment_score":0.8015259504318237,"channel":1,"num_words":2,"start":395.715,"end":396.535},{"sentences":[{"text":"Bye.","start":396.29498,"end":396.79498,"sentiment":"neutral","sentiment_score":-0.08372651785612106}],"sentiment":"neutral","sentiment_score":-0.08372651785612106,"channel":0,"num_words":1,"start":396.29498,"end":396.79498}]},"summary":{"result":"success","short":"Lisa from the call center receives a call from Michael from Vision Chart who is inquiring about a maintenance cartridge for a Zed Six Eight One O. Lisa asks Michael to put him through and checks the stock number for the cartridge. She informs Michael that they do not have any in stock and the lead time for the replacement is forty two days."},"intents":{"segments":[{"text":"He's just asking about a HP seven seven one maintenance cartridge for a zed six eight one zero. And that's his inquiry. Okay.","start_word":18,"end_word":40,"intents":[{"intent":"Request maintenance cartridge","confidence_score":0.35639468}]},{"text":"It's Do you have it in stock? Yeah.","start_word":202,"end_word":209,"intents":[{"intent":"Check availability","confidence_score":0.06872796}]},{"text":"Can Give you me see a from moment. your stock? Do you have it?","start_word":245,"end_word":258,"intents":[{"intent":"Check stock","confidence_score":0.7388764},{"intent":"Check stock availability","confidence_score":0.039521806}]},{"text":"And how many units are you have to make?","start_word":268,"end_word":276,"intents":[{"intent":"Check quantity","confidence_score":0.09595737}]},{"text":"I need to buy how long have you got? Yep.","start_word":277,"end_word":286,"intents":[{"intent":"Purchase units","confidence_score":0.10839044}]},{"text":"Currently, we don't have any in stock. You don't have any in stock. Alright.","start_word":299,"end_word":312,"intents":[{"intent":"Decline orders","confidence_score":0.0000021477795}]},{"text":"Thanks for your help. Cheers. Alright.","start_word":424,"end_word":429,"intents":[{"intent":"Express gratitude","confidence_score":0.03454639}]}]},"sentiments":{"segments":[{"text":"Hello? Hi. This is Lisa in the call center. I've got Michael from Vision Chart on the line. He's just asking about a HP seven seven one maintenance cartridge for a zed six eight one zero. And that's his inquiry. Okay. Alright. Can I put him through? Yeah. Sure. Alright.","start_word":0,"end_word":49,"sentiment":"neutral","sentiment_score":0.04937451705336571},{"text":"Thank you.","start_word":50,"end_word":51,"sentiment":"positive","sentiment_score":0.5369505882263184},{"text":"Hello there. Hello? Yeah. After HP seven seven one design maintenance cartridge. Give me a moment. Yeah. Sure. And do you have the s q u number, ma'am? The SQ H p number. mhmm. What number? It's for model number Z6 eight one o. Sorry. Come again? Yes. For model number on your website, it says HP seven seven one You're two five on our 100 website? maintenance cartridge. I'm on what? Hello? You're on our website? Number plate? Are you on our website? Yeah. I'm on your website.","start_word":52,"end_word":140,"sentiment":"neutral","sentiment_score":0.0104584451764822},{"text":"Perfect.","start_word":141,"end_word":141,"sentiment":"positive","sentiment_score":0.3601834177970886},{"text":"So do you see the request a quote option? Oh, s you want the s q u? I'm asking for request a quote. Do you see Yeah. request Yeah. Yeah. a I quote? did. Yeah. I did. Yeah. If you can just request a quote over there.","start_word":142,"end_word":188,"sentiment":"neutral","sentiment_score":0.014091765508055689},{"text":"But it's too slow, though.","start_word":189,"end_word":193,"sentiment":"negative","sentiment_score":-0.4675535559654236},{"text":"That's why I'm calling. Okay.","start_word":194,"end_word":198,"sentiment":"neutral","sentiment_score":-0.2630663812160492},{"text":"Website is slow.","start_word":199,"end_word":201,"sentiment":"negative","sentiment_score":-0.43375104665756226},{"text":"It's Do you have it in stock? Yeah. That's what I'm checking. So HP give me the SKU number, not model Yeah. number. Serial number CHCH6448. Four four eight. CH. Right? Yeah. CH6448. Okay. I got HP seven seven one two nine six. Can Give you me see a from moment. your stock? Do you have it? Yep. Checking in. One moment, Yeah. please. Hold Yeah. And how many units are you have to make? I need to buy how long have you got? Yep. Yep. Hello? Yep. Good. Yep. One second, please. Yeah. Sure. Okay. Gotcha. Currently, we don't have any in stock. You don't have any in stock. Alright. Yeah. Currently, we don't have any in stock. Would you happen to know who will have some in stock? One second. Why? Where is that? Nope. No? Do you Nope. have that on back There's order? no system. Yep. But the lead time is forty two days. Forty two days. So I'm looking at Right. so you don't keep any on stock, and the back order is Mhmm. forty two No. days We do keep from yeah. Forty two days. Like, if you order today, so the product will arrive on, like, forty two days. Alright. So we're looking at somewhere around first or second week of September night. Mhmm. Alright.","start_word":202,"end_word":423,"sentiment":"neutral","sentiment_score":-0.02745536679553019},{"text":"Thanks for your help. Cheers.","start_word":424,"end_word":428,"sentiment":"positive","sentiment_score":0.541850745677948},{"text":"Alright. No worries. Cheers.","start_word":429,"end_word":432,"sentiment":"neutral","sentiment_score":0.2312447279691696},{"text":"Thank you. Bye.","start_word":433,"end_word":435,"sentiment":"positive","sentiment_score":0.6410061120986938}],"average":{"sentiment":"neutral","sentiment_score":0.000384712992867889}}}}