{"metadata":{"transaction_key":"deprecated","request_id":"01a0a375-8d1a-7883-98d8-3475159379aa","sha256":"5d2606b242a8e980f33e46be34259ed879f83914b7cd33961f234b6381846627","created":"2026-09-15T05:06:26.502Z","duration":9.359938,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":40,"output_tokens":40},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":40,"output_tokens":14}},"results":{"channels":[{"alternatives":[{"transcript":"","confidence":0.0,"words":[],"paragraphs":{"transcript":"\n","paragraphs":[]}}]},{"alternatives":[{"transcript":"You've called Stuart from Emtek, but I'm sorry that I couldn't get to your call. Please leave me a message. I'll get back to you soon.","confidence":0.9970703,"words":[{"word":"you've","start":0.71999997,"end":1.04,"confidence":0.9597168,"punctuated_word":"You've","sentiment":"neutral","sentiment_score":-0.1543359011411667},{"word":"called","start":1.04,"end":1.28,"confidence":0.9951172,"punctuated_word":"called","sentiment":"neutral","sentiment_score":-0.13150417804718018},{"word":"stuart","start":1.28,"end":1.52,"confidence":0.7397461,"punctuated_word":"Stuart","sentiment":"neutral","sentiment_score":-0.06124337762594223},{"word":"from","start":1.52,"end":1.68,"confidence":0.9741211,"punctuated_word":"from","sentiment":"neutral","sentiment_score":-0.04650840908288956},{"word":"emtek","start":1.68,"end":2.1599998,"confidence":0.8857422,"punctuated_word":"Emtek,","sentiment":"neutral","sentiment_score":-0.08770397305488586},{"word":"but","start":2.1599998,"end":2.32,"confidence":0.9951172,"punctuated_word":"but","sentiment":"neutral","sentiment_score":-0.14812077581882477},{"word":"i'm","start":2.32,"end":2.3999999,"confidence":1.0,"punctuated_word":"I'm","sentiment":"negative","sentiment_score":-0.6397460699081421},{"word":"sorry","start":2.3999999,"end":2.6399999,"confidence":1.0,"punctuated_word":"sorry","sentiment":"negative","sentiment_score":-0.5787197351455688},{"word":"that","start":2.6399999,"end":2.72,"confidence":0.9970703,"punctuated_word":"that","sentiment":"negative","sentiment_score":-0.661104142665863},{"word":"i","start":2.72,"end":2.8,"confidence":0.99902344,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.699749231338501},{"word":"couldn't","start":2.8,"end":3.04,"confidence":0.9995117,"punctuated_word":"couldn't","sentiment":"negative","sentiment_score":-0.6855707168579102},{"word":"get","start":3.04,"end":3.1999998,"confidence":0.9970703,"punctuated_word":"get","sentiment":"negative","sentiment_score":-0.7284185290336609},{"word":"to","start":3.1999998,"end":3.28,"confidence":0.90722656,"punctuated_word":"to","sentiment":"negative","sentiment_score":-0.7364758253097534},{"word":"your","start":3.28,"end":3.4399998,"confidence":0.9350586,"punctuated_word":"your","sentiment":"negative","sentiment_score":-0.6811133027076721},{"word":"call","start":3.4399998,"end":3.84,"confidence":0.99902344,"punctuated_word":"call.","sentiment":"negative","sentiment_score":-0.5681720972061157},{"word":"please","start":3.84,"end":4.16,"confidence":1.0,"punctuated_word":"Please","sentiment":"negative","sentiment_score":-0.3901591897010803},{"word":"leave","start":4.16,"end":4.3199997,"confidence":1.0,"punctuated_word":"leave","sentiment":"neutral","sentiment_score":-0.3065071403980255},{"word":"me","start":4.3199997,"end":4.3999996,"confidence":0.99902344,"punctuated_word":"me","sentiment":"neutral","sentiment_score":-0.2875250577926636},{"word":"a","start":4.3999996,"end":4.48,"confidence":0.9838867,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.23050644993782043},{"word":"message","start":4.48,"end":4.88,"confidence":0.73461914,"punctuated_word":"message.","sentiment":"neutral","sentiment_score":-0.18756192922592163},{"word":"i'll","start":4.88,"end":5.04,"confidence":0.99658203,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.07268017530441284},{"word":"get","start":5.04,"end":5.075,"confidence":0.99902344,"punctuated_word":"get","sentiment":"neutral","sentiment_score":0.017908349633216858},{"word":"back","start":5.075,"end":5.1099997,"confidence":1.0,"punctuated_word":"back","sentiment":"neutral","sentiment_score":0.05402201414108277},{"word":"to","start":5.1099997,"end":5.3599997,"confidence":0.99121094,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.11869356036186218},{"word":"you","start":5.3599997,"end":5.52,"confidence":0.9970703,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.1824394166469574},{"word":"soon","start":5.52,"end":6.02,"confidence":0.99560547,"punctuated_word":"soon.","sentiment":"neutral","sentiment_score":0.07758918404579163}],"paragraphs":{"transcript":"\nYou've called Stuart from Emtek, but I'm sorry that I couldn't get to your call. Please leave me a message. I'll get back to you soon.","paragraphs":[{"sentences":[{"text":"You've called Stuart from Emtek, but I'm sorry that I couldn't get to your call.","start":0.71999997,"end":3.84,"sentiment":"negative","sentiment_score":-0.44056575099627177},{"text":"Please leave me a message.","start":3.84,"end":4.88,"sentiment":"neutral","sentiment_score":-0.2804519534111023},{"text":"I'll get back to you soon.","start":4.88,"end":6.02,"sentiment":"neutral","sentiment_score":0.08722211668888728}],"sentiment":"neutral","sentiment_score":-0.28797743584101015,"num_words":26,"start":0.71999997,"end":6.02}]}}]}],"paragraphs":{"transcript":"\nChannel 1: You've called Stuart from Emtek, but I'm sorry that I couldn't get to your call. Please leave me a message. I'll get back to you soon.","paragraphs":[{"sentences":[{"text":"You've called Stuart from Emtek, but I'm sorry that I couldn't get to your call.","start":0.71999997,"end":3.84,"sentiment":"negative","sentiment_score":-0.44056575099627177},{"text":"Please leave me a message.","start":3.84,"end":4.88,"sentiment":"neutral","sentiment_score":-0.2804519534111023},{"text":"I'll get back to you soon.","start":4.88,"end":6.02,"sentiment":"neutral","sentiment_score":0.08722211668888728}],"sentiment":"neutral","sentiment_score":-0.28797743584101015,"channel":1,"num_words":26,"start":0.71999997,"end":6.02}]},"summary":{"result":"success","short":"You've called Stuart from Emtek, but I'm sorry that I couldn't get to your call. Please leave me a message. I'll get back to you soon."},"intents":{"segments":[{"text":"I'll get back to you soon.","start_word":20,"end_word":25,"intents":[{"intent":"Requesting a message","confidence_score":0.019638875},{"intent":"Apologizing for missed call","confidence_score":0.05791332}]}]},"sentiments":{"segments":[{"text":"You've called Stuart from Emtek, but I'm sorry that I couldn't get to your call.","start_word":0,"end_word":14,"sentiment":"negative","sentiment_score":-0.4296404719352722},{"text":"Please leave me a message. I'll get back to you soon.","start_word":15,"end_word":25,"sentiment":"neutral","sentiment_score":-0.061907995492219925}],"average":{"sentiment":"neutral","sentiment_score":-0.2825474739074707}}}}