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Hi. Actually, would you able to activate an Indian SIM, at a Indian SIM, if I come directly to the showroom? I had an Indian Airtel SIM. It got deactivated. I wanna just activate it again. You won't be able to do that? Okay. Okay. Okay. Thank you so 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Hi. Actually, would you able to activate an Indian SIM, at a Indian SIM, if I come directly to the showroom? I had an Indian Airtel SIM. It got deactivated.\n\nI wanna just activate it again. You won't be able to do that? Okay. Okay. Okay.\n\nThank you so much.","paragraphs":[{"sentences":[{"text":"Yeah.","start":4.64,"end":4.96,"sentiment":"neutral","sentiment_score":0.09476559609174728},{"text":"Hi.","start":4.96,"end":5.46,"sentiment":"neutral","sentiment_score":0.05672618001699448},{"text":"Actually, would you able to activate an Indian SIM, at a Indian SIM, if I come directly to the showroom?","start":5.8399997,"end":15.315001,"sentiment":"neutral","sentiment_score":0.030958462879061698},{"text":"I had an Indian Airtel SIM.","start":38.695,"end":40.535,"sentiment":"neutral","sentiment_score":-0.12773587803045908},{"text":"It got deactivated.","start":40.535,"end":41.435,"sentiment":"neutral","sentiment_score":-0.19259780645370483}],"sentiment":"neutral","sentiment_score":-0.018501537221093333,"num_words":31,"start":4.64,"end":41.435},{"sentences":[{"text":"I wanna just activate it again.","start":41.575,"end":43.175,"sentiment":"neutral","sentiment_score":-0.05305607678989569},{"text":"You won't be able to do that?","start":43.175,"end":44.715,"sentiment":"neutral","sentiment_score":-0.10262240788766316},{"text":"Okay.","start":51.815,"end":52.295,"sentiment":"neutral","sentiment_score":0.02280758135020733},{"text":"Okay.","start":52.295,"end":52.614998,"sentiment":"neutral","sentiment_score":0.06011364609003067},{"text":"Okay.","start":52.614998,"end":52.934998,"sentiment":"neutral","sentiment_score":0.15626442432403564}],"sentiment":"neutral","sentiment_score":-0.049844229011796415,"num_words":16,"start":41.575,"end":52.934998},{"sentences":[{"text":"Thank you so much.","start":52.934998,"end":53.88894,"sentiment":"positive","sentiment_score":0.46461521089076996}],"sentiment":"positive","sentiment_score":0.46461521089076996,"num_words":4,"start":52.934998,"end":53.88894}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Thank you so much for calling your account. How may I help you today?\n\nChannel 1: Yeah. Hi. Actually, would you able to activate an Indian SIM, at a Indian SIM, if I come directly to the showroom?\n\nChannel 0: Oh, that's a good question. I'm sorry, but you have reached a wrong phone number. This is Airtel AU, and we're not affiliated to Airtel India. We only provide services to Australian phone number, and what we do is to provide Internet service in Australia and a mobile plan services in Australia. We are different entity.\n\nYeah.\n\nChannel 1: I had an Indian Airtel SIM. It got deactivated.\n\nChannel 0: Uh-huh.\n\nChannel 1: I wanna just activate it again. You won't be able to do that?\n\nChannel 0: No. You have to contact your local network, which is Airtel India.\n\nChannel 1: Okay. Okay. Okay. Thank you so much.\n\nChannel 0: Yeah. You're welcome. Have a good one. Bye bye.","paragraphs":[{"sentences":[{"text":"Thank you so much for calling your account.","start":0.24,"end":2.24,"sentiment":"positive","sentiment_score":0.7258996888995171},{"text":"How may I help you today?","start":2.24,"end":3.62,"sentiment":"positive","sentiment_score":0.6068690518538157}],"sentiment":"positive","sentiment_score":0.6748865587370736,"channel":0,"num_words":14,"start":0.24,"end":3.62},{"sentences":[{"text":"Yeah.","start":4.64,"end":4.96,"sentiment":"neutral","sentiment_score":0.09476559609174728},{"text":"Hi.","start":4.96,"end":5.46,"sentiment":"neutral","sentiment_score":0.05672618001699448},{"text":"Actually, would you able to activate an Indian SIM, at a Indian SIM, if I come directly to the showroom?","start":5.8399997,"end":15.315001,"sentiment":"neutral","sentiment_score":0.030958462879061698}],"sentiment":"neutral","sentiment_score":0.03503004698590799,"channel":1,"num_words":22,"start":4.64,"end":15.315001},{"sentences":[{"text":"Oh, that's a good question.","start":16.335,"end":17.795,"sentiment":"neutral","sentiment_score":0.03736025933176279},{"text":"I'm sorry, but you have reached a wrong phone number.","start":18.175,"end":20.575,"sentiment":"neutral","sentiment_score":-0.2984943509101868},{"text":"This is Airtel AU, and we're not affiliated to Airtel India.","start":20.575,"end":25.135,"sentiment":"neutral","sentiment_score":-0.1487205441702496},{"text":"We only provide services to Australian phone number, and what we do is to provide Internet service in Australia and a mobile plan services in Australia.","start":25.135,"end":35.12,"sentiment":"neutral","sentiment_score":-0.0798263863588755},{"text":"We are different entity.","start":35.5,"end":36.88,"sentiment":"neutral","sentiment_score":-0.0915235597640276}],"sentiment":"neutral","sentiment_score":-0.12277943719111915,"channel":0,"num_words":56,"start":16.335,"end":36.88},{"sentences":[{"text":"Yeah.","start":37.58,"end":38.08,"sentiment":"neutral","sentiment_score":-0.0920109748840332}],"sentiment":"neutral","sentiment_score":-0.0920109748840332,"channel":0,"num_words":1,"start":37.58,"end":38.08},{"sentences":[{"text":"I had an Indian Airtel SIM.","start":38.695,"end":40.535,"sentiment":"neutral","sentiment_score":-0.12773587803045908},{"text":"It got deactivated.","start":40.535,"end":41.435,"sentiment":"neutral","sentiment_score":-0.19259780645370483}],"sentiment":"neutral","sentiment_score":-0.14935652083820766,"channel":1,"num_words":9,"start":38.695,"end":41.435},{"sentences":[{"text":"Uh-huh.","start":41.1,"end":41.6,"sentiment":"neutral","sentiment_score":-0.07727066427469254}],"sentiment":"neutral","sentiment_score":-0.07727066427469254,"channel":0,"num_words":1,"start":41.1,"end":41.6},{"sentences":[{"text":"I wanna just activate it again.","start":41.575,"end":43.175,"sentiment":"neutral","sentiment_score":-0.05305607678989569},{"text":"You won't be able to do that?","start":43.175,"end":44.715,"sentiment":"neutral","sentiment_score":-0.10262240788766316}],"sentiment":"neutral","sentiment_score":-0.07974563968869355,"channel":1,"num_words":13,"start":41.575,"end":44.715},{"sentences":[{"text":"No.","start":45.225,"end":45.545,"sentiment":"neutral","sentiment_score":-0.22147662937641144},{"text":"You have to contact your local network, which is Airtel India.","start":45.545,"end":50.285,"sentiment":"neutral","sentiment_score":-0.13741309195756912}],"sentiment":"neutral","sentiment_score":-0.14441838674247265,"channel":0,"num_words":12,"start":45.225,"end":50.285},{"sentences":[{"text":"Okay.","start":51.815,"end":52.295,"sentiment":"neutral","sentiment_score":0.02280758135020733},{"text":"Okay.","start":52.295,"end":52.614998,"sentiment":"neutral","sentiment_score":0.06011364609003067},{"text":"Okay.","start":52.614998,"end":52.934998,"sentiment":"neutral","sentiment_score":0.15626442432403564},{"text":"Thank you so much.","start":52.934998,"end":53.88894,"sentiment":"positive","sentiment_score":0.46461521089076996}],"sentiment":"neutral","sentiment_score":0.2996637850467648,"channel":1,"num_words":7,"start":51.815,"end":53.88894},{"sentences":[{"text":"Yeah.","start":53.704998,"end":54.204998,"sentiment":"neutral","sentiment_score":0.2864929437637329},{"text":"You're welcome.","start":54.265,"end":54.985,"sentiment":"positive","sentiment_score":0.5223335325717926},{"text":"Have a good one.","start":54.985,"end":55.945,"sentiment":"positive","sentiment_score":0.5807783752679825},{"text":"Bye bye.","start":55.945,"end":56.605,"sentiment":"neutral","sentiment_score":0.1994570940732956}],"sentiment":"positive","sentiment_score":0.4503541886806488,"channel":0,"num_words":9,"start":53.704998,"end":56.605}]},"summary":{"result":"success","short":"The customer called their account to activate an Indian SIM, but the agent informed them that they only provide services to Australian phone numbers and not to Australian individuals. The customer was confused and told they had the wrong number, but the agent clarified that they were a different entity and advised them to contact Airtel India directly. The call ended with the agent thanking the customer and saying goodbye."},"intents":{"segments":[{"text":"Actually, would you able to activate an Indian SIM, at a Indian SIM, if I come directly to the showroom?","start_word":16,"end_word":35,"intents":[{"intent":"Activate iri sim","confidence_score":0.0012449502}]},{"text":"You have to contact your local network, which is Airtel India. Okay. Okay.","start_word":117,"end_word":129,"intents":[{"intent":"Contact local network","confidence_score":0.48067614}]}]},"sentiments":{"segments":[{"text":"Thank you so much for calling your account. How may I help you today?","start_word":0,"end_word":13,"sentiment":"positive","sentiment_score":0.6712081432342529},{"text":"Yeah. Hi. Actually, would you able to activate an Indian SIM, at a Indian SIM, if I come directly to the showroom? Oh, that's a good question. I'm sorry, but you have reached a wrong phone number. This is Airtel AU, and we're not affiliated to Airtel India. We only provide services to Australian phone number, and what we do is to provide Internet service in Australia and a mobile plan services in Australia. We are different entity. Yeah. I had an Indian Airtel SIM. It got deactivated. Uh-huh. I wanna just activate it again. You won't be able to do that? No. You have to contact your local network, which is Airtel India. Okay. Okay. Okay.","start_word":14,"end_word":130,"sentiment":"neutral","sentiment_score":-0.08349001407623291},{"text":"Thank you so much.","start_word":131,"end_word":134,"sentiment":"positive","sentiment_score":0.4614945352077484},{"text":"Yeah.","start_word":135,"end_word":135,"sentiment":"neutral","sentiment_score":0.2864929437637329},{"text":"You're welcome. Have a good one.","start_word":136,"end_word":141,"sentiment":"positive","sentiment_score":0.5462209582328796},{"text":"Bye bye.","start_word":142,"end_word":143,"sentiment":"neutral","sentiment_score":0.21996700763702393}],"average":{"sentiment":"neutral","sentiment_score":0.03126676230909722}}}}