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May I know again the Latin c, 130? Mhmm. Okay. Is it okay if I put you on hold? Let me just check your account. Okay. May I ask your full name, please, for me to verify? Okay. Okay. Hang in. Hello? Hello? Yes. Thank you for waiting. May I confirm your gaming device? Is it connected through Wi Fi or directly to the router using an Ethernet cable? Okay. I see. I can hang on. Hello, Wang? Yes. So thank you for waiting again. Since your device is connected through an Ethernet cable and you are receiving the correct Internet speed, the connection itself appears to be working normally. We also did a check here on our end. So the 130 MS latency is more likely related to the game server location or the network route between your connection and the game user. So we suggest to selecting the nearest Australian or or Oceania server if available. You may also restart the router and game then test again. If the, yeah, latency is only occurs in one game, the issue may be with the particular game server other than your Internet speed. Mhmm. Yeah. And yeah. Actually, we can try to reboot the network on your end, then we can do a power cycle, but it doesn't guarantee. We're doing this when customer is having Internet, like, no connection issue, no connection, yeah, or slow speed with using all the devices. Yeah. Mhmm. Yeah. I think this is issue regarding the game server, not the Internet. Yeah. We did reboot on the network side. So for you to just verify on your end if the issue persists or yeah. Yeah. Sure. Just give us a callback if you run into any issues regarding your Internet. You're welcome. Bye. 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Good morning. This is Maureen from Ortho tech support. How can I assist you? Mhmm.\n\nMhmm. Mhmm. Okay. So you're having issues when playing games? You're having a slow speed?\n\nMhmm. Mhmm. May I know again the Latin c, 130? Mhmm. Okay.\n\nIs it okay if I put you on hold? Let me just check your account. Okay. May I ask your full name, please, for me to verify? Okay.\n\nOkay. Hang in. Hello? Hello? Yes.\n\nThank you for waiting. May I confirm your gaming device? Is it connected through Wi Fi or directly to the router using an Ethernet cable? Okay. I see.\n\nI can hang on. Hello, Wang? Yes. So thank you for waiting again. Since your device is connected through an Ethernet cable and you are receiving the correct Internet speed, the connection itself appears to be working normally.\n\nWe also did a check here on our end. So the 130 MS latency is more likely related to the game server location or the network route between your connection and the game user. So we suggest to selecting the nearest Australian or or Oceania server if available. You may also restart the router and game then test again. If the, yeah, latency is only occurs in one game, the issue may be with the particular game server other than your Internet speed.\n\nMhmm. Yeah. And yeah. Actually, we can try to reboot the network on your end, then we can do a power cycle, but it doesn't guarantee. We're doing this when customer is having Internet, like, no connection issue, no connection, yeah, or slow speed with using all the devices.\n\nYeah. Mhmm. Yeah. I think this is issue regarding the game server, not the Internet. Yeah.\n\nWe did reboot on the network side. So for you to just verify on your end if the issue persists or yeah. Yeah. Sure. Just give us a callback if you run into any issues regarding your Internet.\n\nYou're welcome. Bye. Have a great day.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.04,"end":1.4399999,"sentiment":"neutral","sentiment_score":0.0809163898229599},{"text":"Good morning.","start":1.4399999,"end":2.0,"sentiment":"neutral","sentiment_score":0.24015569686889648},{"text":"This is Maureen from Ortho tech support.","start":2.0,"end":4.26,"sentiment":"neutral","sentiment_score":0.3041181819779532},{"text":"How can I assist 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speed?","start":60.2,"end":61.72,"sentiment":"neutral","sentiment_score":-0.10645163357257843}],"sentiment":"neutral","sentiment_score":-0.10840532903869947,"num_words":15,"start":31.46,"end":61.72},{"sentences":[{"text":"Mhmm.","start":61.72,"end":62.22,"sentiment":"neutral","sentiment_score":-0.11260299384593964},{"text":"Mhmm.","start":66.28,"end":66.78,"sentiment":"neutral","sentiment_score":-0.047852691262960434},{"text":"May I know again the Latin c, 130?","start":68.135,"end":72.795006,"sentiment":"neutral","sentiment_score":-0.02710374305024743},{"text":"Mhmm.","start":74.615005,"end":75.015,"sentiment":"neutral","sentiment_score":-0.0215854924172163},{"text":"Okay.","start":75.015,"end":75.515,"sentiment":"neutral","sentiment_score":-0.015813907608389854}],"sentiment":"neutral","sentiment_score":-0.03455708579470714,"num_words":12,"start":61.72,"end":75.515},{"sentences":[{"text":"Is it okay if I put you on 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cable?","start":307.98,"end":312.96002,"sentiment":"neutral","sentiment_score":0.07271214798092843},{"text":"Okay.","start":320.995,"end":321.395,"sentiment":"neutral","sentiment_score":0.06864599883556366},{"text":"I see.","start":321.395,"end":322.035,"sentiment":"neutral","sentiment_score":0.05558844283223152}],"sentiment":"neutral","sentiment_score":0.10561485388981444,"num_words":28,"start":303.035,"end":322.035},{"sentences":[{"text":"I can hang on.","start":322.035,"end":323.095,"sentiment":"neutral","sentiment_score":0.040118961594998837},{"text":"Hello, Wang?","start":403.065,"end":404.045,"sentiment":"neutral","sentiment_score":0.040351103991270065},{"text":"Yes.","start":406.345,"end":406.845,"sentiment":"neutral","sentiment_score":0.03177852928638458},{"text":"So thank you for waiting again.","start":407.385,"end":409.08502,"sentiment":"positive","sentiment_score":0.6219477703173956},{"text":"Since your device is connected through an Ethernet cable and you are receiving the correct Internet speed, the connection itself appears to be working normally.","start":409.385,"end":418.42,"sentiment":"positive","sentiment_score":0.35403749346733093}],"sentiment":"positive","sentiment_score":0.3383047511114886,"num_words":38,"start":322.035,"end":418.42},{"sentences":[{"text":"We also did a check here on our end.","start":418.42,"end":421.56003,"sentiment":"neutral","sentiment_score":0.03754337835643026},{"text":"So the 130 MS latency is more likely related to the game server location or the network route between your connection and the game user.","start":421.7,"end":433.765,"sentiment":"neutral","sentiment_score":-0.13298433169722557},{"text":"So we suggest to selecting the nearest Australian or or Oceania server if available.","start":434.225,"end":441.125,"sentiment":"neutral","sentiment_score":-0.011189348862639495},{"text":"You may also restart the router and game then test again.","start":442.0,"end":446.02,"sentiment":"neutral","sentiment_score":-0.01887870275161483},{"text":"If the, yeah, latency is only occurs in one game, the issue may be with the particular game server other than your Internet speed.","start":447.12,"end":456.02,"sentiment":"neutral","sentiment_score":-0.16979198809713125}],"sentiment":"neutral","sentiment_score":-0.08947038814335702,"num_words":83,"start":418.42,"end":456.02},{"sentences":[{"text":"Mhmm.","start":457.67502,"end":458.17502,"sentiment":"neutral","sentiment_score":-0.00462228013202548},{"text":"Yeah.","start":458.315,"end":458.815,"sentiment":"neutral","sentiment_score":-0.027041956782341003},{"text":"And yeah.","start":458.875,"end":461.61502,"sentiment":"neutral","sentiment_score":-0.07527559250593185},{"text":"Actually, we can try to reboot the network on your end, then we can do a power cycle, but it doesn't 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Good morning. Good morning. Hi. So I just I just bought a subscription of your services last month, and the connection to to, like, Australian websites and services are, like, excellent. But I spotted a problem while I'm playing games that it seems to have, like, a higher latency because of, like, the server connection. So so so when I'm, like, browsing browsing websites, it's, like, very fast. And then when when I'm playing games, I got, like, that high latency of around a 130. So I'm just wondering if this is the problem of of the connection to, like, the game server and whether you are able to check it for me. Yes. So in games, it just, like, consistently high latency. Yes. Alright. No worries. Thank you. Thank you. Hello? I connected using the Ethernet cable, and I checked that the connection is very fast. Hello? Alright. I see. Yep. So you can't do anything about that at all? Right. Yep. Okay. Yep. I I see. Alright. Yeah. Sure. If that's the case. Because otherwise, the Internet is very fast, and I don't have any problem with that. Okay. Yeah. Sure. Sure. Yep. Sure. I'll contact the the game support in this case. Alright. Yep. Thank you so much. You too. 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Good morning. Good morning. Hi. So I just I just bought a subscription of your services last month, and the connection to to, like, Australian websites and services are, like, excellent.\n\nBut I spotted a problem while I'm playing games that it seems to have, like, a higher latency because of, like, the server connection. So so so when I'm, like, browsing browsing websites, it's, like, very fast. And then when when I'm playing games, I got, like, that high latency of around a 130. So I'm just wondering if this is the problem of of the connection to, like, the game server and whether you are able to check it for me. Yes.\n\nSo in games, it just, like, consistently high latency. Yes. Alright. No worries. Thank you.\n\nThank you. Hello? I connected using the Ethernet cable, and I checked that the connection is very fast. Hello? Alright.\n\nI see. Yep. So you can't do anything about that at all? Right. Yep.\n\nOkay. Yep. I I see. Alright. Yeah.\n\nSure. If that's the case. Because otherwise, the Internet is very fast, and I don't have any problem with that. Okay. Yeah.\n\nSure. Sure. Yep. Sure. I'll contact the the game support in this case.\n\nAlright. Yep. Thank you so much. You too. Bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.4399999,"end":1.92,"sentiment":"neutral","sentiment_score":0.2033874988555908},{"text":"Good morning.","start":1.92,"end":2.6599998,"sentiment":"positive","sentiment_score":0.40590329468250275},{"text":"Good morning.","start":5.2,"end":5.92,"sentiment":"positive","sentiment_score":0.43118226528167725},{"text":"Hi.","start":5.92,"end":6.42,"sentiment":"neutral","sentiment_score":0.03979920223355293},{"text":"So I just I just bought a subscription of your services last month, and the connection to to, like, Australian websites and services are, like, excellent.","start":8.72,"end":19.985,"sentiment":"neutral","sentiment_score":0.18479604023293808}],"sentiment":"neutral","sentiment_score":0.21006421459605917,"num_words":32,"start":1.4399999,"end":19.985},{"sentences":[{"text":"But I spotted a problem while I'm playing games that it seems to have, like, a higher latency because of, like, the server connection.","start":20.925,"end":29.83,"sentiment":"neutral","sentiment_score":-0.32911489345133305},{"text":"So so so when I'm, like, browsing browsing websites, it's, like, very fast.","start":31.09,"end":36.47,"sentiment":"neutral","sentiment_score":-0.17345733310167605},{"text":"And then when when I'm playing games, I got, like, that high latency of around a 130.","start":37.01,"end":42.71,"sentiment":"neutral","sentiment_score":-0.24596566838376663},{"text":"So I'm just wondering if this is the problem of of the connection to, like, the game server and whether you are able to check it for me.","start":44.175,"end":53.155,"sentiment":"neutral","sentiment_score":-0.12098459234195096},{"text":"Yes.","start":60.62,"end":61.12,"sentiment":"neutral","sentiment_score":-0.07774029672145844}],"sentiment":"neutral","sentiment_score":-0.21446298816836024,"num_words":83,"start":20.925,"end":61.12},{"sentences":[{"text":"So in games, it just, like, consistently high 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morning.\n\nChannel 1: Good\n\nChannel 0: This\n\nChannel 1: morning.\n\nChannel 0: is Maureen from Ortho tech support. How\n\nChannel 1: Good\n\nChannel 0: can\n\nChannel 1: morning.\n\nChannel 0: I assist\n\nChannel 1: Hi.\n\nChannel 0: you?\n\nChannel 1: So I just I just bought a subscription of your services last month, and\n\nChannel 0: Mhmm.\n\nChannel 1: the connection to to, like, Australian websites and services are, like, excellent. But I spotted a problem while I'm playing games that it seems to have, like, a higher latency because of, like, the server connection. So\n\nChannel 0: Mhmm.\n\nChannel 1: so so when I'm, like, browsing browsing websites, it's, like, very fast. And then when when I'm playing games, I got, like, that high latency of around a 130.\n\nChannel 0: Mhmm.\n\nChannel 1: So I'm just wondering if this is the problem of of the connection to, like, the game server and whether you are able to check it for me.\n\nChannel 0: Okay. So you're having issues when playing games? You're having\n\nChannel 1: Yes.\n\nChannel 0: a slow speed? Mhmm.\n\nChannel 1: So in games, it just, like, consistently high latency.\n\nChannel 0: Mhmm. May I know again the Latin c,\n\nChannel 1: Yes.\n\nChannel 0: 130? Mhmm. Okay. Is it okay if I put you on hold? Let me just check your account.\n\nChannel 1: Alright. No worries. Thank you.\n\nChannel 0: Okay. May I ask your full name, please, for me to verify? Okay. Okay. Hang in.\n\nChannel 1: Thank you.\n\nChannel 0: Hello?\n\nChannel 1: Hello?\n\nChannel 0: Hello? Yes. Thank you for waiting. May I confirm your gaming device? Is it connected through Wi Fi or directly to the router using an Ethernet cable?\n\nChannel 1: I connected using the Ethernet cable, and I checked that the connection is very fast.\n\nChannel 0: Okay. I see. I can hang on. Hello, Wang?\n\nChannel 1: Hello?\n\nChannel 0: Yes. So thank you for waiting again. Since your device is connected through an Ethernet cable and you are receiving the correct Internet speed, the connection itself appears to be working normally. We also did a check here on our end. So the 130 MS latency is more likely related to the game server location or the network route between your connection and the game user.\n\nSo we suggest to selecting the nearest Australian or or Oceania server if available. You may also restart the router and game then test again. If\n\nChannel 1: Alright.\n\nChannel 0: the, yeah, latency is only occurs in one game, the issue may be with the particular game server other than your Internet speed.\n\nChannel 1: I see. Yep.\n\nChannel 0: Mhmm. Yeah.\n\nChannel 1: So you can't\n\nChannel 0: And\n\nChannel 1: do anything about that at all?\n\nChannel 0: yeah. Actually, we can try to reboot the network on your end, then we can do a power cycle, but it doesn't guarantee. We're doing this when customer is having Internet, like, no connection issue, no\n\nChannel 1: Right.\n\nChannel 0: connection, yeah, or slow speed with using all the devices.\n\nChannel 1: Yep. Okay. Yep. I I see. Alright.\n\nYeah. Sure. If that's the case. Because otherwise, the Internet is very fast, and\n\nChannel 0: Yeah. Mhmm.\n\nChannel 1: I don't have any problem with that.\n\nChannel 0: Yeah. I think this is issue regarding the game server,\n\nChannel 1: Okay.\n\nChannel 0: not\n\nChannel 1: Yeah.\n\nChannel 0: the Internet. Yeah. We did\n\nChannel 1: Sure.\n\nChannel 0: reboot on the network side. So for you to just verify on your end\n\nChannel 1: Sure. Yep. Sure.\n\nChannel 0: if the issue\n\nChannel 1: I'll\n\nChannel 0: persists\n\nChannel 1: contact the\n\nChannel 0: or\n\nChannel 1: the game support\n\nChannel 0: yeah.\n\nChannel 1: in this case.\n\nChannel 0: Yeah. Sure. Just give us a callback if you run into any issues\n\nChannel 1: Alright.\n\nChannel 0: regarding\n\nChannel 1: Yep.\n\nChannel 0: your Internet.\n\nChannel 1: Thank you so much.\n\nChannel 0: You're welcome. Bye. Have a great day.\n\nChannel 1: You too. Bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.04,"end":1.4399999,"sentiment":"neutral","sentiment_score":0.0809163898229599}],"sentiment":"neutral","sentiment_score":0.0809163898229599,"channel":0,"num_words":1,"start":1.04,"end":1.4399999},{"sentences":[{"text":"Hello.","start":1.4399999,"end":1.92,"sentiment":"neutral","sentiment_score":0.2033874988555908}],"sentiment":"neutral","sentiment_score":0.2033874988555908,"channel":1,"num_words":1,"start":1.4399999,"end":1.92},{"sentences":[{"text":"Good 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and","start":8.72,"end":15.264999,"sentiment":"neutral","sentiment_score":0.06923100205936603}],"sentiment":"neutral","sentiment_score":0.06923100205936603,"channel":1,"num_words":14,"start":8.72,"end":15.264999},{"sentences":[{"text":"Mhmm.","start":15.445,"end":15.945,"sentiment":"neutral","sentiment_score":0.0236367080360651}],"sentiment":"neutral","sentiment_score":0.0236367080360651,"channel":0,"num_words":1,"start":15.445,"end":15.945},{"sentences":[{"text":"the connection to to, like, Australian websites and services are, like, excellent.","start":15.485,"end":19.985,"sentiment":"neutral","sentiment_score":0.31962191810210544},{"text":"But I spotted a problem while I'm playing games that it seems to have, like, a higher latency because of, like, the server connection.","start":20.925,"end":29.83,"sentiment":"neutral","sentiment_score":-0.32911489345133305},{"text":"So","start":31.09,"end":31.57,"sentiment":"neutral","sentiment_score":-0.2152654528617859}],"sentiment":"neutral","sentiment_score":-0.11563675347212199,"channel":1,"num_words":37,"start":15.485,"end":31.57},{"sentences":[{"text":"Mhmm.","start":31.46,"end":31.96,"sentiment":"neutral","sentiment_score":-0.13828518986701965}],"sentiment":"neutral","sentiment_score":-0.13828518986701965,"channel":0,"num_words":1,"start":31.46,"end":31.96},{"sentences":[{"text":"so so when I'm, like, browsing browsing websites, it's, like, very fast.","start":31.57,"end":36.47,"sentiment":"neutral","sentiment_score":-0.1699733231216669},{"text":"And then when when I'm playing games, I got, like, that high latency of around a 130.","start":37.01,"end":42.71,"sentiment":"neutral","sentiment_score":-0.24596566838376663}],"sentiment":"neutral","sentiment_score":-0.2145205599994495,"channel":1,"num_words":29,"start":31.57,"end":42.71},{"sentences":[{"text":"Mhmm.","start":43.984997,"end":44.484997,"sentiment":"neutral","sentiment_score":-0.10018619149923325}],"sentiment":"neutral","sentiment_score":-0.10018619149923325,"channel":0,"num_words":1,"start":43.984997,"end":44.484997},{"sentences":[{"text":"So I'm just wondering if this is the problem of of the connection to, like, the game server and whether you are able to check it for me.","start":44.175,"end":53.155,"sentiment":"neutral","sentiment_score":-0.12098459234195096}],"sentiment":"neutral","sentiment_score":-0.12098459234195096,"channel":1,"num_words":28,"start":44.175,"end":53.155},{"sentences":[{"text":"Okay.","start":55.32,"end":55.82,"sentiment":"neutral","sentiment_score":-0.05857280641794205},{"text":"So you're having issues when playing games?","start":56.600002,"end":59.34,"sentiment":"neutral","sentiment_score":-0.11382536856191498},{"text":"You're having","start":60.2,"end":60.84,"sentiment":"neutral","sentiment_score":-0.07272128760814667}],"sentiment":"neutral","sentiment_score":-0.10007929615676403,"channel":0,"num_words":10,"start":55.32,"end":60.84},{"sentences":[{"text":"Yes.","start":60.62,"end":61.12,"sentiment":"neutral","sentiment_score":-0.07774029672145844}],"sentiment":"neutral","sentiment_score":-0.07774029672145844,"channel":1,"num_words":1,"start":60.62,"end":61.12},{"sentences":[{"text":"a slow speed?","start":60.84,"end":61.72,"sentiment":"neutral","sentiment_score":-0.12893853088219961},{"text":"Mhmm.","start":61.72,"end":62.22,"sentiment":"neutral","sentiment_score":-0.11260299384593964}],"sentiment":"neutral","sentiment_score":-0.12485464662313461,"channel":0,"num_words":4,"start":60.84,"end":62.22},{"sentences":[{"text":"So in games, it just, like, consistently high latency.","start":62.62,"end":65.2,"sentiment":"neutral","sentiment_score":-0.20650521748595768}],"sentiment":"neutral","sentiment_score":-0.20650521748595768,"channel":1,"num_words":9,"start":62.62,"end":65.2},{"sentences":[{"text":"Mhmm.","start":66.28,"end":66.78,"sentiment":"neutral","sentiment_score":-0.047852691262960434},{"text":"May I know again the Latin 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verify?","start":82.65,"end":85.71001,"sentiment":"neutral","sentiment_score":0.044256236742843284},{"text":"Okay.","start":88.170006,"end":88.57,"sentiment":"neutral","sentiment_score":0.029835708439350128},{"text":"Okay.","start":88.57,"end":88.97,"sentiment":"neutral","sentiment_score":0.03859836608171463},{"text":"Hang in.","start":88.97,"end":89.630005,"sentiment":"neutral","sentiment_score":0.05415438115596771}],"sentiment":"neutral","sentiment_score":0.04413002240471542,"channel":0,"num_words":16,"start":82.490005,"end":89.630005},{"sentences":[{"text":"Thank you.","start":90.46,"end":91.36,"sentiment":"neutral","sentiment_score":0.1414959877729416}],"sentiment":"neutral","sentiment_score":0.1414959877729416,"channel":1,"num_words":2,"start":90.46,"end":91.36},{"sentences":[{"text":"Hello?","start":299.91498,"end":300.41498,"sentiment":"neutral","sentiment_score":0.050482429563999176}],"sentiment":"neutral","sentiment_score":0.050482429563999176,"channel":0,"num_words":1,"start":299.91498,"end":300.41498},{"sentences":[{"text":"Hello?","start":301.345,"end":301.845,"sentiment":"neutral","sentiment_score":0.03651242330670357}],"sentiment":"neutral","sentiment_score":0.03651242330670357,"channel":1,"num_words":1,"start":301.345,"end":301.845},{"sentences":[{"text":"Hello?","start":301.595,"end":302.095,"sentiment":"neutral","sentiment_score":0.035678815096616745},{"text":"Yes.","start":302.715,"end":303.035,"sentiment":"neutral","sentiment_score":0.09056024253368378},{"text":"Thank you for waiting.","start":303.035,"end":304.14,"sentiment":"neutral","sentiment_score":0.24308446049690247},{"text":"May I confirm your gaming device?","start":304.38,"end":307.6,"sentiment":"neutral","sentiment_score":0.11906216045220692},{"text":"Is it connected through Wi Fi or directly to the router using an Ethernet cable?","start":307.98,"end":312.96002,"sentiment":"neutral","sentiment_score":0.07271214798092843}],"sentiment":"neutral","sentiment_score":0.10754192896463254,"channel":0,"num_words":27,"start":301.595,"end":312.96002},{"sentences":[{"text":"I connected using the Ethernet cable, and I checked that the connection is very fast.","start":313.69,"end":318.19,"sentiment":"neutral","sentiment_score":0.12938183496395747}],"sentiment":"neutral","sentiment_score":0.12938183496395747,"channel":1,"num_words":15,"start":313.69,"end":318.19},{"sentences":[{"text":"Okay.","start":320.995,"end":321.395,"sentiment":"neutral","sentiment_score":0.06864599883556366},{"text":"I 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Ethernet cable and you are receiving the correct Internet speed, the connection itself appears to be working normally.","start":409.385,"end":418.42,"sentiment":"positive","sentiment_score":0.35403749346733093},{"text":"We also did a check here on our end.","start":418.42,"end":421.56003,"sentiment":"neutral","sentiment_score":0.03754337835643026},{"text":"So the 130 MS latency is more likely related to the game server location or the network route between your connection and the game user.","start":421.7,"end":433.765,"sentiment":"neutral","sentiment_score":-0.13298433169722557}],"sentiment":"neutral","sentiment_score":0.14587400910077672,"channel":0,"num_words":66,"start":406.345,"end":433.765},{"sentences":[{"text":"So we suggest to selecting the nearest Australian or or Oceania server if available.","start":434.225,"end":441.125,"sentiment":"neutral","sentiment_score":-0.011189348862639495},{"text":"You may also restart the router and game then test 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The representative asks the customer to check their connection to Australian websites and suggests rebooting the network. The issue may be related to the game server's location or network route, and the representative advises the customer to contact game support if they continue experiencing issues."},"intents":{"segments":[{"text":"the connection to to, like, Australian websites and services are, like, excellent. But I spotted a problem while I'm playing games that it seems to have, like, a higher latency because of, like, the server connection. So Mhmm.","start_word":36,"end_word":73,"intents":[{"intent":"Fix connection issue","confidence_score":0.46056613}]},{"text":"So the 130 MS latency is more likely related to the game server location or the network route between your connection and the game user.","start_word":301,"end_word":325,"intents":[{"intent":"Investigate latency","confidence_score":0.00058683485}]}]},"sentiments":{"segments":[{"text":"Hello. Good Hello. morning.","start_word":0,"end_word":3,"sentiment":"neutral","sentiment_score":0.1786537915468216},{"text":"Good This morning.","start_word":4,"end_word":6,"sentiment":"positive","sentiment_score":0.40686261653900146},{"text":"is Maureen from Ortho tech support.","start_word":7,"end_word":12,"sentiment":"neutral","sentiment_score":0.2928750216960907},{"text":"How Good can I morning.","start_word":13,"end_word":17,"sentiment":"positive","sentiment_score":0.3977530002593994},{"text":"assist you? Hi. So I just I just bought a subscription of your services last month, and Mhmm.","start_word":18,"end_word":35,"sentiment":"neutral","sentiment_score":0.07579178363084793},{"text":"the connection to to, like, Australian websites and services are, like, excellent.","start_word":36,"end_word":47,"sentiment":"positive","sentiment_score":0.33906009793281555},{"text":"But I spotted a problem while I'm playing games that it seems to have, like, a higher latency because of, like, the server connection. So Mhmm. so so when I'm, like, browsing browsing websites, it's, like, very fast. And then when when I'm playing games, I got, like, that high latency of around a 130. Mhmm. So I'm just wondering if this is the problem of of the connection to, like, the game server and whether you are able to check it for me. Okay. So you're having issues when playing games? You're having Yes. a slow speed? Mhmm. So in games, it just, like, consistently high latency. Mhmm. May I know again the Latin c, Yes. 130? Mhmm. Okay. Is it okay if I put you on hold? Let me just check your account. Alright. No worries. Thank you. Okay. May I ask your full name, please, for me to verify? Okay. Okay. Hang in. Thank you. Hello? Hello? Hello? Yes. Thank you for waiting. May I confirm your gaming device? Is it connected through Wi Fi or directly to the router using an Ethernet cable? I connected using the Ethernet cable, and I checked that the connection is very fast. Okay. I see. I can hang on. Hello, Wang? Hello? Yes.","start_word":48,"end_word":260,"sentiment":"neutral","sentiment_score":-0.07664772123098373},{"text":"So thank you for waiting again. Since your device is connected through an Ethernet cable and you are receiving the correct Internet speed, the connection itself appears to be working normally.","start_word":261,"end_word":291,"sentiment":"positive","sentiment_score":0.40996959805488586},{"text":"We also did a check here on our end. So the 130 MS latency is more likely related to the game server location or the network route between your connection and the game user. So we suggest to selecting the nearest Australian or or Oceania server if available. You may also restart the router and game then test again. If Alright. the, yeah, latency is only occurs in one game, the issue may be with the particular game server other than your Internet speed. I see. Yep. Mhmm. Yeah. So you can't And do anything about that at all? yeah. Actually, we can try to reboot the network on your end, then we can do a power cycle, but it doesn't guarantee. We're doing this when customer is having Internet, like, no connection issue, no Right. connection, yeah, or slow speed with using all the devices. Yep. Okay. Yep. I I see. Alright. Yeah. Sure. If that's the case. Because otherwise, the Internet is very fast, and Yeah. Mhmm. I don't have any problem with that. Yeah. I think this is issue regarding the game server, Okay. not Yeah. the Internet. Yeah. We did Sure. reboot on the network side. So for you to just verify on your end Sure. Yep. Sure. if the issue I'll persists contact the or the game support yeah. in this case. Yeah. Sure. Just give us a callback if you run into any issues Alright. regarding Yep. your Internet.","start_word":292,"end_word":536,"sentiment":"neutral","sentiment_score":-0.03594809025526047},{"text":"Thank you so much. You're welcome.","start_word":537,"end_word":542,"sentiment":"positive","sentiment_score":0.505958080291748},{"text":"Bye.","start_word":543,"end_word":543,"sentiment":"neutral","sentiment_score":0.278825968503952},{"text":"Have a great day. You too. Bye.","start_word":544,"end_word":550,"sentiment":"positive","sentiment_score":0.649747908115387}],"average":{"sentiment":"neutral","sentiment_score":0.008710224205202222}}}}