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But before we proceed, you mentioned earlier that there's no ID that you left as it's in the wallet that you lost. Could you have do you have any other identification that we can have or update on our system so that in any case that you provide or I'm sorry? Yeah. Could you provide me the ID number, please? That's great. So that we can update here on our end since you mentioned Earth. No worries. Please take your time. Sure. Mhmm. Mhmm. Mhmm. Thank you so much. I already have here on my end. So it's what's gonna happen, Caitlin. So just to confirm, from our our recent conversation earlier, this is going to be a transfer of Internet service from your I mean, to your new address, which is not serviceable with Supa Network. So right now, actually, the serviceable network in your new address is NBN. So you mentioned also earlier that you are planning to have the same plan? The same plan, the MBPS? Right. However, since it's going to be a different network, there will be a difference with the prices, but the choice is all up to you. Okay? I I'll just let you know what price difference of your current and Oh, okay. Because right now, your current plan is a 100 MBPS under Suppa. Comparing the NBN 100 MBPS, it's $99.95 per month. That's for a family of five users. You can use it for email or surfing the web, full gaming, and also HD quality streaming. Would you go Comparing with your plan, 100 MBPS, this is the 100 MBPS for the NBN. But if you wanna upgrade, I think that's the yeah. This is the yes. Oh, hold on. Oh, let me get six. Yeah. This is the best one for NBN. Oh, hold on. Let me just check here. MBN. Let me just check here. Okay. Yes. Alright. So for the amount of $99.95, the GST not is not yet included. So this will end up a total of a $100 and some cents. Would that be fine for you? Okay. Alright. So now we're good with the NBN plan, which is $99.95 per month plus GST. So for now, Caitlin, though yeah. This is we just started the month. As an exception, we gave you as is or the same invoice for your current son with Supa Network. So that will that's a total of $89.95, which needs to be settled today so that we can work on your transferring your Internet. And your plan with NBN for $199.95 plus GST will start October. That'll be good? Alright. So I already have your confirmation. So I can help you paying this or settle settling this payment over the phone. Oh, sure. I'll let me know once it's added so that I can also process it on our end. Okay. Let me just check. I just want to make sure that we. No. It's fine. It's fine. Let me just see if you're right down. Do you have the last four digits? Well, I can check on on my end, Caitlin. Can you provide the last four digits of sorry? Yeah. It's $89.95. That's for that's gonna be for the month of September. We have here one of your credit card on file. Can you verify me the last ID? Oh, okay. Sure. Sure. No worries. Go ahead. No problem. No stress. Everything is good. Oh, it's different than what we have here on file. Sure. I can help you. Do you want that current credit card right now to be saved on your account so that okay. I'll be removing this card now. Mhmm. Alright. Thank you. 2938. I have 5188680715682938. Alright. And since the payment that can be made using the stored payment details for now, there's you only need one payment type that can be stored at a time. So I will need to remove your current card on your account. Can I do this? Okay. Let me check here. One moment. Okay. And how about the name appearing on the card, please? Thank you so much. Caitlin. How about the expiration? Go ahead. Yes, please. Zero fifth twenty twenty nine. How about the CVC or the CVV, please? Thank you. Let me try to save it. And trying to pay for the current invoice, $89 and 90 5¢. Woah. $89.95. David's safe card. Okay. It was success. The transaction has been successfully processed, but let me go back to your portal to make sure. Yes. We no longer seeing account balance. Your current balance for the invoice of September has been paid. And here's the action that we need to do. I'll go ahead and inform our technical support team to transfer the service or the Internet service to your new address. Well, I've already provided her the address earlier, and I just what I had to just provide her is your pre preferred plan, which is the 100 MBPS. So, again, that's going to start October for the $99.95 plus the GST. Alright? Our technical support team will get in touch with you, will also send you an email. But this is going this is not gonna take a while. Normally, you can get your Internet connected within the day. Alright. Okay. I think we're all set. Anything else I can help you with? No. Thank you so much, Caitlin. We really appreciate you for staying with us, and we really appreciate you for always choosing Airtel. If you need further assistance, please don't hesitate to call us, and we'll be more than happy to assist. You too. Enjoy your new house. 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Caitlin. My name is Mary again from Airtel. It's doing great as well. As always, I'll Kaylene, so I have already here your update with your plan. But before we proceed, you mentioned earlier that there's no ID that you left as it's in the wallet that you lost.\n\nCould you have do you have any other identification that we can have or update on our system so that in any case that you provide or I'm sorry? Yeah. Could you provide me the ID number, please? That's great. So that we can update here on our end since you mentioned Earth.\n\nNo worries. Please take your time. Sure. Mhmm. Mhmm.\n\nMhmm. Thank you so much. I already have here on my end. So it's what's gonna happen, Caitlin. So just to confirm, from our our recent conversation earlier, this is going to be a transfer of Internet service from your I mean, to your new address, which is not serviceable with Supa Network.\n\nSo right now, actually, the serviceable network in your new address is NBN. So you mentioned also earlier that you are planning to have the same plan? The same plan, the MBPS? Right. However, since it's going to be a different network, there will be a difference with the prices, but the choice is all up to you.\n\nOkay? I I'll just let you know what price difference of your current and Oh, okay. Because right now, your current plan is a 100 MBPS under Suppa. Comparing the NBN 100 MBPS, it's $99.95 per month. That's for a family of five users.\n\nYou can use it for email or surfing the web, full gaming, and also HD quality streaming. Would you go Comparing with your plan, 100 MBPS, this is the 100 MBPS for the NBN. But if you wanna upgrade, I think that's the yeah. This is the yes. Oh, hold on.\n\nOh, let me get six. Yeah. This is the best one for NBN. Oh, hold on. Let me just check here.\n\nMBN. Let me just check here. Okay. Yes. Alright.\n\nSo for the amount of $99.95, the GST not is not yet included. So this will end up a total of a $100 and some cents. Would that be fine for you? Okay. Alright.\n\nSo now we're good with the NBN plan, which is $99.95 per month plus GST. So for now, Caitlin, though yeah. This is we just started the month. As an exception, we gave you as is or the same invoice for your current son with Supa Network. So that will that's a total of $89.95, which needs to be settled today so that we can work on your transferring your Internet.\n\nAnd your plan with NBN for $199.95 plus GST will start October. That'll be good? Alright. So I already have your confirmation. So I can help you paying this or settle settling this payment over the phone.\n\nOh, sure. I'll let me know once it's added so that I can also process it on our end. Okay. Let me just check. I just want to make sure that we.\n\nNo. It's fine. It's fine. Let me just see if you're right down. Do you have the last four digits?\n\nWell, I can check on on my end, Caitlin. Can you provide the last four digits of sorry? Yeah. It's $89.95. That's for that's gonna be for the month of September.\n\nWe have here one of your credit card on file. Can you verify me the last ID? Oh, okay. Sure. Sure.\n\nNo worries. Go ahead. No problem. No stress. Everything is good.\n\nOh, it's different than what we have here on file. Sure. I can help you. Do you want that current credit card right now to be saved on your account so that okay. I'll be removing this card now.\n\nMhmm. Alright. Thank you. 2938. I have 5188680715682938.\n\nAlright. And since the payment that can be made using the stored payment details for now, there's you only need one payment type that can be stored at a time. So I will need to remove your current card on your account. Can I do this? Okay.\n\nLet me check here. One moment. Okay. And how about the name appearing on the card, please? Thank you so much.\n\nCaitlin. How about the expiration? Go ahead. Yes, please. Zero fifth twenty twenty nine.\n\nHow about the CVC or the CVV, please? Thank you. Let me try to save it. And trying to pay for the current invoice, $89 and 90 5¢. Woah.\n\n$89.95. David's safe card. Okay. It was success. The transaction has been successfully processed, but let me go back to your portal to make sure.\n\nYes. We no longer seeing account balance. Your current balance for the invoice of September has been paid. And here's the action that we need to do. I'll go ahead and inform our technical support team to transfer the service or the Internet service to your new address.\n\nWell, I've already provided her the address earlier, and I just what I had to just provide her is your pre preferred plan, which is the 100 MBPS. So, again, that's going to start October for the $99.95 plus the GST. Alright? Our technical support team will get in touch with you, will also send you an email. But this is going this is not gonna take a while.\n\nNormally, you can get your Internet connected within the day. Alright. Okay. I think we're all set. Anything else I can help you with?\n\nNo. Thank you so much, Caitlin. We really appreciate you for staying with us, and we really appreciate you for always choosing Airtel. If you need further assistance, please don't hesitate to call us, and we'll be more than happy to assist. You too.\n\nEnjoy your new house. Goodbye for now.","paragraphs":[{"sentences":[{"text":"Hi, Caitlin.","start":1.92,"end":2.8999999,"sentiment":"neutral","sentiment_score":0.14816435426473618},{"text":"My name is Mary again from Airtel.","start":2.96,"end":4.74,"sentiment":"neutral","sentiment_score":0.15615553089550563},{"text":"It's doing great as well.","start":7.9199996,"end":9.54,"sentiment":"positive","sentiment_score":0.8085673093795777},{"text":"As always, I'll Kaylene, so I have already here your update with your plan.","start":10.32,"end":20.785,"sentiment":"neutral","sentiment_score":0.275998412498406},{"text":"But before we proceed, you mentioned earlier that there's no ID that you left as it's in the wallet that you lost.","start":21.485,"end":30.75,"sentiment":"neutral","sentiment_score":-0.16396172954277557}],"sentiment":"neutral","sentiment_score":0.11378147393465042,"num_words":50,"start":1.92,"end":30.75},{"sentences":[{"text":"Could you have do you have any other identification that we can have or update on our system so that in any case that you provide or I'm sorry?","start":31.05,"end":44.925,"sentiment":"neutral","sentiment_score":0.0028395745903253555},{"text":"Yeah.","start":57.04,"end":57.28,"sentiment":"neutral","sentiment_score":0.032965973019599915},{"text":"Could you provide me the ID number, please?","start":57.28,"end":59.7,"sentiment":"neutral","sentiment_score":0.027009237906895578},{"text":"That's great.","start":61.6,"end":62.5,"sentiment":"positive","sentiment_score":0.45894673466682434},{"text":"So that we can update here on our end since you mentioned Earth.","start":62.88,"end":67.14,"sentiment":"neutral","sentiment_score":0.1404846697472609}],"sentiment":"neutral","sentiment_score":0.05802984368758944,"num_words":53,"start":31.05,"end":67.14},{"sentences":[{"text":"No worries.","start":110.14,"end":110.78,"sentiment":"neutral","sentiment_score":0.05130648426711559},{"text":"Please take your time.","start":110.78,"end":111.92,"sentiment":"neutral","sentiment_score":0.032622615806758404},{"text":"Sure.","start":149.59999,"end":150.09999,"sentiment":"neutral","sentiment_score":0.04383739084005356},{"text":"Mhmm.","start":153.915,"end":154.415,"sentiment":"neutral","sentiment_score":0.02109484374523163},{"text":"Mhmm.","start":161.515,"end":162.015,"sentiment":"neutral","sentiment_score":0.015119929797947409}],"sentiment":"neutral","sentiment_score":0.03479506623827749,"num_words":9,"start":110.14,"end":162.015},{"sentences":[{"text":"Mhmm.","start":162.795,"end":163.295,"sentiment":"neutral","sentiment_score":0.011033235117793083},{"text":"Thank you so much.","start":166.23499,"end":167.45499,"sentiment":"positive","sentiment_score":0.45811663568019867},{"text":"I already have here on my end.","start":168.06,"end":170.0,"sentiment":"neutral","sentiment_score":0.19662645246301377},{"text":"So it's what's gonna happen, Caitlin.","start":170.14,"end":172.06,"sentiment":"neutral","sentiment_score":0.10221266001462936},{"text":"So just to confirm, from our our recent conversation earlier, this is going to be a transfer of Internet service from your I mean, to your new address, which is not serviceable with Supa Network.","start":172.06,"end":189.225,"sentiment":"neutral","sentiment_score":0.011168899639908756}],"sentiment":"neutral","sentiment_score":0.07969947910498616,"num_words":53,"start":162.795,"end":189.225},{"sentences":[{"text":"So right now, actually, the serviceable network in your new address is NBN.","start":189.365,"end":195.45,"sentiment":"neutral","sentiment_score":0.027794580046947185},{"text":"So you mentioned also earlier that you are planning to have the same plan?","start":195.82999,"end":200.17,"sentiment":"neutral","sentiment_score":0.00009836642337696893},{"text":"The same plan, the MBPS?","start":202.39,"end":204.09,"sentiment":"neutral","sentiment_score":-0.010053531918674707},{"text":"Right.","start":204.79,"end":205.29,"sentiment":"neutral","sentiment_score":-0.009064692072570324},{"text":"However, since it's going to be a different network, there will be a difference with the prices, but the choice is all up to you.","start":205.34999,"end":213.335,"sentiment":"neutral","sentiment_score":-0.04156283512711525}],"sentiment":"neutral","sentiment_score":-0.01268442343631438,"num_words":58,"start":189.365,"end":213.335},{"sentences":[{"text":"Okay?","start":213.335,"end":213.835,"sentiment":"neutral","sentiment_score":0.016156809404492378},{"text":"I I'll just let you know what price difference of your current and Oh, okay.","start":214.535,"end":224.98,"sentiment":"neutral","sentiment_score":0.07426465886334578},{"text":"Because right now, your current plan is a 100 MBPS under Suppa.","start":225.04,"end":229.62,"sentiment":"neutral","sentiment_score":0.16732468952735266},{"text":"Comparing the NBN 100 MBPS, it's $99.95 per month.","start":230.15999,"end":236.34,"sentiment":"neutral","sentiment_score":0.1536307227280405},{"text":"That's for a family of five users.","start":236.625,"end":238.805,"sentiment":"neutral","sentiment_score":0.29253713147980825}],"sentiment":"neutral","sentiment_score":0.1492831679907712,"num_words":44,"start":213.335,"end":238.805},{"sentences":[{"text":"You can use it for email or surfing the web, full gaming, and also HD quality streaming.","start":239.185,"end":246.485,"sentiment":"neutral","sentiment_score":0.2844053261420306},{"text":"Would you go Comparing with your plan, 100 MBPS, this is the 100 MBPS for the NBN.","start":248.06499,"end":256.79,"sentiment":"neutral","sentiment_score":0.09162119074779398},{"text":"But if you wanna upgrade, I think that's the yeah.","start":256.85,"end":261.09,"sentiment":"neutral","sentiment_score":0.0901208233088255},{"text":"This is the yes.","start":261.09,"end":263.765,"sentiment":"neutral","sentiment_score":0.22023940831422806},{"text":"Oh, hold on.","start":263.825,"end":264.885,"sentiment":"neutral","sentiment_score":0.096408162266016}],"sentiment":"neutral","sentiment_score":0.16595766941706339,"num_words":51,"start":239.185,"end":264.885},{"sentences":[{"text":"Oh, let me get six.","start":265.825,"end":267.365,"sentiment":"neutral","sentiment_score":0.07977332323789596},{"text":"Yeah.","start":267.825,"end":268.305,"sentiment":"neutral","sentiment_score":0.2956867516040802},{"text":"This is the best one for NBN.","start":268.305,"end":270.405,"sentiment":"neutral","sentiment_score":0.29653414125953403},{"text":"Oh, hold on.","start":273.105,"end":273.98502,"sentiment":"neutral","sentiment_score":0.03073362757762273},{"text":"Let me just check here.","start":273.98502,"end":277.29,"sentiment":"neutral","sentiment_score":0.02240898199379444}],"sentiment":"neutral","sentiment_score":0.1416446737767685,"num_words":21,"start":265.825,"end":277.29},{"sentences":[{"text":"MBN.","start":277.29,"end":277.79,"sentiment":"neutral","sentiment_score":0.014724972657859324},{"text":"Let me just check here.","start":280.73,"end":282.03003,"sentiment":"neutral","sentiment_score":0.01631862185895443},{"text":"Okay.","start":290.41,"end":290.865,"sentiment":"neutral","sentiment_score":0.0528239980340004},{"text":"Yes.","start":291.10498,"end":291.60498,"sentiment":"neutral","sentiment_score":0.0754634290933609},{"text":"Alright.","start":292.305,"end":292.805,"sentiment":"neutral","sentiment_score":0.09207046031951904}],"sentiment":"neutral","sentiment_score":0.03518621882216798,"num_words":9,"start":277.29,"end":292.805},{"sentences":[{"text":"So for the amount of $99.95, the GST not is not yet included.","start":293.82498,"end":299.685,"sentiment":"neutral","sentiment_score":0.022100719694907848},{"text":"So this will end up a total of a $100 and some cents.","start":299.745,"end":305.285,"sentiment":"neutral","sentiment_score":0.07993223862006114},{"text":"Would that be fine for you?","start":305.505,"end":306.84,"sentiment":"neutral","sentiment_score":0.1682785078883171},{"text":"Okay.","start":307.8,"end":308.04,"sentiment":"neutral","sentiment_score":0.11089468747377396},{"text":"Alright.","start":308.04,"end":308.54,"sentiment":"neutral","sentiment_score":0.17259052395820618}],"sentiment":"neutral","sentiment_score":0.07704660931930822,"num_words":34,"start":293.82498,"end":308.54},{"sentences":[{"text":"So now we're good with the NBN plan, which is $99.95 per month plus GST.","start":308.76,"end":316.06,"sentiment":"neutral","sentiment_score":0.2690022756656011},{"text":"So for now, Caitlin, though yeah.","start":316.36,"end":320.19998,"sentiment":"neutral","sentiment_score":0.06046844832599163},{"text":"This is we just started the month.","start":320.19998,"end":322.245,"sentiment":"neutral","sentiment_score":0.03703981531517846},{"text":"As an exception, we gave you as is or the same invoice for your current son with Supa Network.","start":322.785,"end":331.765,"sentiment":"neutral","sentiment_score":0.02452442148014119},{"text":"So that will that's a total of $89.95, which needs to be settled today so that we can work on your transferring your Internet.","start":331.905,"end":342.52,"sentiment":"neutral","sentiment_score":0.06476024196793635}],"sentiment":"neutral","sentiment_score":0.09404694855632917,"num_words":71,"start":308.76,"end":342.52},{"sentences":[{"text":"And your plan with NBN for $199.95 plus GST will start October.","start":344.41998,"end":352.38498,"sentiment":"neutral","sentiment_score":0.10872224407891433},{"text":"That'll be good?","start":354.04498,"end":354.94498,"sentiment":"positive","sentiment_score":0.42433852950731915},{"text":"Alright.","start":356.125,"end":356.625,"sentiment":"neutral","sentiment_score":0.2552841603755951},{"text":"So I already have your confirmation.","start":357.16498,"end":359.34497,"sentiment":"neutral","sentiment_score":0.28483587751785916},{"text":"So I can help you paying this or settle settling this payment over the phone.","start":359.805,"end":364.62,"sentiment":"neutral","sentiment_score":0.2668690512577693}],"sentiment":"neutral","sentiment_score":0.23094642464373563,"num_words":37,"start":344.41998,"end":364.62},{"sentences":[{"text":"Oh, sure.","start":364.62,"end":371.02,"sentiment":"neutral","sentiment_score":0.09659246448427439},{"text":"I'll let me know once it's added so that I can also process it on our end.","start":371.02,"end":376.47998,"sentiment":"neutral","sentiment_score":0.10230388930615257},{"text":"Okay.","start":376.635,"end":377.135,"sentiment":"neutral","sentiment_score":0.03333635628223419},{"text":"Let me just check.","start":385.915,"end":387.035,"sentiment":"neutral","sentiment_score":-0.004580836044624448},{"text":"I just want to make sure that we.","start":387.035,"end":390.815,"sentiment":"neutral","sentiment_score":-0.0360941692488268}],"sentiment":"neutral","sentiment_score":0.05183158454019576,"num_words":32,"start":364.62,"end":390.815},{"sentences":[{"text":"No.","start":391.33,"end":391.57,"sentiment":"neutral","sentiment_score":0.026644866913557053},{"text":"It's fine.","start":391.57,"end":392.13,"sentiment":"neutral","sentiment_score":0.1458786427974701},{"text":"It's fine.","start":392.13,"end":392.93,"sentiment":"neutral","sentiment_score":0.21316277980804443},{"text":"Let me just see if you're right down.","start":392.93,"end":395.27,"sentiment":"neutral","sentiment_score":0.06084676319733262},{"text":"Do you have the last four digits?","start":409.725,"end":411.265,"sentiment":"neutral","sentiment_score":0.020349716235484396}],"sentiment":"neutral","sentiment_score":0.0686974915675819,"num_words":20,"start":391.33,"end":411.265},{"sentences":[{"text":"Well, I can check on on my end, Caitlin.","start":411.405,"end":414.30502,"sentiment":"neutral","sentiment_score":0.03203938342630863},{"text":"Can you provide the last four digits of sorry?","start":414.52502,"end":418.715,"sentiment":"neutral","sentiment_score":0.007747560377336211},{"text":"Yeah.","start":420.94998,"end":421.03,"sentiment":"neutral","sentiment_score":0.01919374242424965},{"text":"It's $89.95.","start":421.03,"end":424.31,"sentiment":"neutral","sentiment_score":0.02300118189305067},{"text":"That's for that's gonna be for the month of September.","start":424.31,"end":427.05,"sentiment":"neutral","sentiment_score":0.023343031574040652}],"sentiment":"neutral","sentiment_score":0.021184158586566488,"num_words":31,"start":411.405,"end":427.05},{"sentences":[{"text":"We have here one of your credit card on file.","start":428.38998,"end":431.44998,"sentiment":"neutral","sentiment_score":0.002513877861201763},{"text":"Can you verify me the last ID?","start":431.91,"end":433.725,"sentiment":"neutral","sentiment_score":-0.01850212099296706},{"text":"Oh, okay.","start":438.685,"end":439.745,"sentiment":"neutral","sentiment_score":-0.05602383427321911},{"text":"Sure.","start":439.805,"end":440.305,"sentiment":"neutral","sentiment_score":-0.04649405926465988},{"text":"Sure.","start":443.885,"end":444.125,"sentiment":"neutral","sentiment_score":0.02888382226228714}],"sentiment":"neutral","sentiment_score":-0.011144474947026797,"num_words":21,"start":428.38998,"end":444.125},{"sentences":[{"text":"No worries.","start":444.125,"end":444.605,"sentiment":"neutral","sentiment_score":0.06962109357118607},{"text":"Go ahead.","start":444.605,"end":445.165,"sentiment":"neutral","sentiment_score":0.12272319197654724},{"text":"No problem.","start":445.165,"end":445.885,"sentiment":"neutral","sentiment_score":0.19637219607830048},{"text":"No stress.","start":445.885,"end":446.625,"sentiment":"neutral","sentiment_score":0.12214532494544983},{"text":"Everything is good.","start":446.685,"end":447.81,"sentiment":"positive","sentiment_score":0.42918392022450763}],"sentiment":"neutral","sentiment_score":0.2099341248924082,"num_words":11,"start":444.125,"end":447.81},{"sentences":[{"text":"Oh, it's different than what we have here on file.","start":466.695,"end":470.155,"sentiment":"neutral","sentiment_score":-0.08459445461630821},{"text":"Sure.","start":474.56998,"end":474.88998,"sentiment":"neutral","sentiment_score":0.06160854548215866},{"text":"I can help you.","start":474.88998,"end":476.25,"sentiment":"neutral","sentiment_score":0.07752258889377117},{"text":"Do you want that current credit card right now to be saved on your account so that okay.","start":476.25,"end":482.03,"sentiment":"neutral","sentiment_score":0.026408022890488308},{"text":"I'll be removing this card now.","start":482.33,"end":484.43,"sentiment":"neutral","sentiment_score":-0.021718631498515606}],"sentiment":"neutral","sentiment_score":-0.003313154412003664,"num_words":39,"start":466.695,"end":484.43},{"sentences":[{"text":"Mhmm.","start":494.035,"end":494.515,"sentiment":"neutral","sentiment_score":0.0013604355044662952},{"text":"Alright.","start":494.515,"end":495.015,"sentiment":"neutral","sentiment_score":0.05566033720970154},{"text":"Thank you.","start":498.995,"end":499.73502,"sentiment":"neutral","sentiment_score":0.18184363096952438},{"text":"2938.","start":501.075,"end":502.11,"sentiment":"neutral","sentiment_score":0.00907987542450428},{"text":"I have 5188680715682938.","start":503.15,"end":509.09,"sentiment":"neutral","sentiment_score":0.010181582222382227}],"sentiment":"neutral","sentiment_score":0.057541582093108445,"num_words":8,"start":494.035,"end":509.09},{"sentences":[{"text":"Alright.","start":510.66998,"end":511.16998,"sentiment":"neutral","sentiment_score":0.07453591376543045},{"text":"And since the payment that can be made using the stored payment details for now, there's you only need one payment type that can be stored at a time.","start":511.46997,"end":523.08496,"sentiment":"neutral","sentiment_score":0.024846518990294688},{"text":"So I will need to remove your current card on your account.","start":523.08496,"end":525.90497,"sentiment":"neutral","sentiment_score":-0.04234462340051929},{"text":"Can I do this?","start":526.365,"end":527.425,"sentiment":"neutral","sentiment_score":0.018351223086938262},{"text":"Okay.","start":528.445,"end":528.845,"sentiment":"neutral","sentiment_score":0.014791708439588548}],"sentiment":"neutral","sentiment_score":0.007981831584363542,"num_words":47,"start":510.66998,"end":528.845},{"sentences":[{"text":"Let me check here.","start":528.845,"end":539.30005,"sentiment":"neutral","sentiment_score":0.017009118339046836},{"text":"One moment.","start":555.07,"end":555.97,"sentiment":"neutral","sentiment_score":0.01528350729495287},{"text":"Okay.","start":560.99,"end":561.49,"sentiment":"neutral","sentiment_score":0.01856433227658272},{"text":"And how about the name appearing on the card, please?","start":570.09503,"end":572.755,"sentiment":"neutral","sentiment_score":0.0002136089606210591},{"text":"Thank you so much.","start":580.58997,"end":582.05,"sentiment":"positive","sentiment_score":0.6873728632926941}],"sentiment":"neutral","sentiment_score":0.13660930299998394,"num_words":21,"start":528.845,"end":582.05},{"sentences":[{"text":"Caitlin.","start":585.87,"end":586.37,"sentiment":"neutral","sentiment_score":0.2875172793865204},{"text":"How about the expiration?","start":590.02997,"end":591.25,"sentiment":"neutral","sentiment_score":0.018201687838882208},{"text":"Go ahead.","start":593.70996,"end":594.44995,"sentiment":"neutral","sentiment_score":0.014472432434558868},{"text":"Yes, please.","start":594.99,"end":602.805,"sentiment":"neutral","sentiment_score":0.020215916447341442},{"text":"Zero fifth twenty twenty nine.","start":602.805,"end":604.805,"sentiment":"neutral","sentiment_score":0.009157734084874391}],"sentiment":"neutral","sentiment_score":0.03396352849501584,"num_words":14,"start":585.87,"end":604.805},{"sentences":[{"text":"How about the CVC or the CVV, please?","start":604.805,"end":607.625,"sentiment":"neutral","sentiment_score":0.012730645365081728},{"text":"Thank you.","start":610.005,"end":610.565,"sentiment":"neutral","sentiment_score":0.2396184206008911},{"text":"Let me try to save it.","start":610.565,"end":612.77,"sentiment":"neutral","sentiment_score":0.12818983321388563},{"text":"And trying to pay for the current invoice, $89 and 90 5¢.","start":613.79,"end":618.37,"sentiment":"neutral","sentiment_score":0.062380013140765106},{"text":"Woah.","start":629.285,"end":629.785,"sentiment":"neutral","sentiment_score":0.09991869330406188}],"sentiment":"neutral","sentiment_score":0.07629713718779385,"num_words":29,"start":604.805,"end":629.785},{"sentences":[{"text":"$89.95.","start":632.565,"end":634.745,"sentiment":"neutral","sentiment_score":0.15605120360851288},{"text":"David's safe card.","start":637.925,"end":639.86,"sentiment":"neutral","sentiment_score":0.24280904730161032},{"text":"Okay.","start":648.8,"end":649.28,"sentiment":"positive","sentiment_score":0.38951587677001953},{"text":"It was success.","start":649.28,"end":650.08,"sentiment":"positive","sentiment_score":0.5207033157348633},{"text":"The transaction has been successfully processed, but let me go back to your portal to make sure.","start":650.08,"end":655.575,"sentiment":"neutral","sentiment_score":0.28939784624997306}],"sentiment":"neutral","sentiment_score":0.31023470222949984,"num_words":25,"start":632.565,"end":655.575},{"sentences":[{"text":"Yes.","start":655.575,"end":656.075,"sentiment":"neutral","sentiment_score":0.026569435372948647},{"text":"We no longer seeing account balance.","start":656.375,"end":658.315,"sentiment":"neutral","sentiment_score":-0.056275442242622375},{"text":"Your current balance for the invoice of September has been paid.","start":658.375,"end":661.835,"sentiment":"neutral","sentiment_score":0.055237018249251625},{"text":"And here's the action that we need to do.","start":662.135,"end":665.195,"sentiment":"neutral","sentiment_score":0.04463974986639288},{"text":"I'll go ahead and inform our technical support team to transfer the service or the Internet service to your new address.","start":665.655,"end":674.6,"sentiment":"neutral","sentiment_score":0.050812966944206325}],"sentiment":"neutral","sentiment_score":0.036778209110101066,"num_words":48,"start":655.575,"end":674.6},{"sentences":[{"text":"Well, I've already provided her the address earlier, and I just what I had to just provide her is your pre preferred plan, which is the 100 MBPS.","start":674.6,"end":686.605,"sentiment":"neutral","sentiment_score":0.0801711602668677},{"text":"So, again, that's going to start October for the $99.95 plus the GST.","start":686.745,"end":695.11005,"sentiment":"neutral","sentiment_score":0.07731119686594376},{"text":"Alright?","start":695.11005,"end":695.61005,"sentiment":"neutral","sentiment_score":0.04301586002111435},{"text":"Our technical support team will get in touch with you, will also send you an email.","start":701.11005,"end":706.33,"sentiment":"neutral","sentiment_score":0.03964893508236855},{"text":"But this is going this is not gonna take a while.","start":707.51,"end":710.29504,"sentiment":"neutral","sentiment_score":-0.026076315140182323}],"sentiment":"neutral","sentiment_score":0.05275938263081986,"num_words":69,"start":674.6,"end":710.29504},{"sentences":[{"text":"Normally, you can get your Internet connected within the day.","start":710.515,"end":713.97504,"sentiment":"neutral","sentiment_score":0.06271388567984104},{"text":"Alright.","start":715.79504,"end":716.29504,"sentiment":"neutral","sentiment_score":0.12414191663265228},{"text":"Okay.","start":720.59503,"end":720.91504,"sentiment":"neutral","sentiment_score":0.2000138759613037},{"text":"I think we're all set.","start":720.91504,"end":722.04,"sentiment":"neutral","sentiment_score":0.2850287020206451},{"text":"Anything else I can help you with?","start":722.19995,"end":723.74,"sentiment":"neutral","sentiment_score":0.1277872079185077}],"sentiment":"neutral","sentiment_score":0.1362895256218811,"num_words":24,"start":710.515,"end":723.74},{"sentences":[{"text":"No.","start":725.56,"end":725.8,"sentiment":"neutral","sentiment_score":0.16521607339382172},{"text":"Thank you so much, Caitlin.","start":725.8,"end":727.0,"sentiment":"neutral","sentiment_score":0.312656968832016},{"text":"We really appreciate you for staying with us, and we really appreciate you for always choosing Airtel.","start":727.0,"end":731.63995,"sentiment":"positive","sentiment_score":0.5071208371835596},{"text":"If you need further assistance, please don't hesitate to call us, and we'll be more than happy to assist.","start":731.63995,"end":736.43494,"sentiment":"positive","sentiment_score":0.36146197664110286},{"text":"You too.","start":739.2149,"end":739.93494,"sentiment":"positive","sentiment_score":0.758579820394516}],"sentiment":"positive","sentiment_score":0.42578391696919093,"num_words":44,"start":725.56,"end":739.93494},{"sentences":[{"text":"Enjoy your new house.","start":739.93494,"end":741.3749,"sentiment":"positive","sentiment_score":0.8106444329023361},{"text":"Goodbye for now.","start":741.3749,"end":742.43494,"sentiment":"positive","sentiment_score":0.37709835171699524}],"sentiment":"positive","sentiment_score":0.62483896953719,"num_words":7,"start":739.93494,"end":742.43494}]}}]},{"alternatives":[{"transcript":"Hello? Yes. Hey. How are you going? Yep. Yep. Look. I have my driver's license. It's, like, signed as a stat dec. So I have a driver's license, like, scanned, like, scanned onto it. Like, it's a stat dec. So it still it should still work. Yeah. Let me just go and get it. Yeah. Yep. Sorry. It won't be a second. Just had to go to the car and get it. Alright. So I saw your thoughts. I've got hang on. So the number is hang on. It is my driver's license number is 54 7 8438. Yep. Yep. Oh, what? Sorry? Yes. Okay. Yep. I just want one that's, like, fast and that, like, multiple people can use. Yeah. Yeah. Is that the fastest one I have? That's the best one? Yep. Okay. Yep. Okay then. That that'll be fine. Yep. Yep. Yep. Yep. Yep. Okay. Yep. Yep. Yep. Just give me a second, and I will just transfer the money over. No worries. Yep. Do you have the card that's there or not? Sorry. I was just yeah. Yeah. Right. Okay. Okay. Let me just move some money over. How much was it, Was that 80 nine? Was that $89? Yeah. Yeah. No. That is complete. Is that well, it might not be the right one. Just because I had to change my banks and stuff. So oh, I know. It starts to get up. Yeah. I know. The card is ending in card details. 2938. Yeah. I thought I thought that I thought it would be different. Yes. Yes, please. So it's 51886807 15682 nine 38. Yes. Yes. That's the one. Yeah. Okay. Yep. Kaitlyn Smith. So it's c m Smith. Let's see what's back on the card. Yes. Yeah. S m I t. The expiration date is the fifth twenty nine. It is 881. Yes. Yeah. Mhmm. Yep. Yep. Yep. Okay. Yep. Uh-huh. Okay. So how long is that gonna take for us to be able to have that put on? Yep. Yep. Perfect. I sort of need it for my phone and stuff like that. That's all. No. That's all. Thank you very much. Perfect. Thank you very much. Have a great day. Thank you. Thank you. 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Yes. Hey. How are you going? Yep.\n\nYep. Look. I have my driver's license. It's, like, signed as a stat dec. So I have a driver's license, like, scanned, like, scanned onto it.\n\nLike, it's a stat dec. So it still it should still work. Yeah. Let me just go and get it. Yeah.\n\nYep. Sorry. It won't be a second. Just had to go to the car and get it. Alright.\n\nSo I saw your thoughts. I've got hang on. So the number is hang on. It is my driver's license number is 54 7 8438. Yep.\n\nYep. Oh, what? Sorry? Yes. Okay.\n\nYep. I just want one that's, like, fast and that, like, multiple people can use. Yeah. Yeah. Is that the fastest one I have?\n\nThat's the best one? Yep. Okay. Yep. Okay then.\n\nThat that'll be fine. Yep. Yep. Yep. Yep.\n\nYep. Okay. Yep. Yep. Yep.\n\nJust give me a second, and I will just transfer the money over. No worries. Yep. Do you have the card that's there or not? Sorry.\n\nI was just yeah. Yeah. Right. Okay. Okay.\n\nLet me just move some money over. How much was it, Was that 80 nine? Was that $89? Yeah. Yeah.\n\nNo. That is complete. Is that well, it might not be the right one. Just because I had to change my banks and stuff. So oh, I know.\n\nIt starts to get up. Yeah. I know. The card is ending in card details. 2938.\n\nYeah. I thought I thought that I thought it would be different. Yes. Yes, please. So it's 51886807 15682 nine 38.\n\nYes. Yes. That's the one. Yeah. Okay.\n\nYep. Kaitlyn Smith. So it's c m Smith. Let's see what's back on the card. Yes.\n\nYeah. S m I t. The expiration date is the fifth twenty nine. It is 881. Yes.\n\nYeah. Mhmm. Yep. Yep. Yep.\n\nOkay. Yep. Uh-huh. Okay. So how long is that gonna take for us to be able to have that put on?\n\nYep. Yep. Perfect. I sort of need it for my phone and stuff like that. That's all.\n\nNo. That's all. Thank you very much. Perfect. Thank you very much.\n\nHave a great day. Thank you. Thank you. 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what?","start":200.70001,"end":201.18001,"sentiment":"neutral","sentiment_score":-0.026838126592338085},{"text":"Sorry?","start":201.18001,"end":201.68001,"sentiment":"neutral","sentiment_score":-0.025163598358631138},{"text":"Yes.","start":203.5,"end":204.0,"sentiment":"neutral","sentiment_score":0.002980968914926052},{"text":"Okay.","start":210.22499,"end":210.72499,"sentiment":"neutral","sentiment_score":-0.02065986767411232}],"sentiment":"neutral","sentiment_score":-0.01427354027206699,"num_words":6,"start":180.96501,"end":210.72499},{"sentences":[{"text":"Yep.","start":214.305,"end":214.805,"sentiment":"neutral","sentiment_score":-0.01198254432529211},{"text":"I just want one that's, like, fast and that, like, multiple people can use.","start":218.86499,"end":223.185,"sentiment":"neutral","sentiment_score":0.11933231167495251},{"text":"Yeah.","start":223.185,"end":223.685,"sentiment":"neutral","sentiment_score":0.14584186673164368},{"text":"Yeah.","start":247.115,"end":247.515,"sentiment":"neutral","sentiment_score":0.2246193289756775},{"text":"Is that the fastest one I have?","start":247.515,"end":249.215,"sentiment":"neutral","sentiment_score":0.20747900222029006}],"sentiment":"neutral","sentiment_score":0.14506183459889144,"num_words":24,"start":214.305,"end":249.215},{"sentences":[{"text":"That's the best one?","start":261.32,"end":262.46,"sentiment":"neutral","sentiment_score":0.28718504682183266},{"text":"Yep.","start":263.88,"end":264.2,"sentiment":"neutral","sentiment_score":0.11926066875457764},{"text":"Okay.","start":264.2,"end":264.7,"sentiment":"neutral","sentiment_score":0.09138408303260805},{"text":"Yep.","start":269.035,"end":269.435,"sentiment":"neutral","sentiment_score":0.30829572677612305},{"text":"Okay then.","start":269.435,"end":270.075,"sentiment":"neutral","sentiment_score":0.15091703087091446}],"sentiment":"neutral","sentiment_score":0.21883496973249647,"num_words":9,"start":261.32,"end":270.075},{"sentences":[{"text":"That that'll be fine.","start":270.075,"end":271.535,"sentiment":"neutral","sentiment_score":0.1758050173521042},{"text":"Yep.","start":305.435,"end":305.935,"sentiment":"neutral","sentiment_score":0.12586505711078644},{"text":"Yep.","start":306.85,"end":307.35,"sentiment":"neutral","sentiment_score":0.07975659519433975},{"text":"Yep.","start":329.115,"end":329.615,"sentiment":"neutral","sentiment_score":0.05888385698199272},{"text":"Yep.","start":331.835,"end":332.335,"sentiment":"neutral","sentiment_score":0.06826314330101013}],"sentiment":"neutral","sentiment_score":0.12949859024956822,"num_words":8,"start":270.075,"end":332.335},{"sentences":[{"text":"Yep.","start":343.13,"end":343.63,"sentiment":"neutral","sentiment_score":0.1112656220793724},{"text":"Okay.","start":352.695,"end":353.015,"sentiment":"neutral","sentiment_score":0.18914330005645752},{"text":"Yep.","start":353.015,"end":353.515,"sentiment":"neutral","sentiment_score":0.2360395789146423},{"text":"Yep.","start":354.93503,"end":355.43503,"sentiment":"neutral","sentiment_score":0.1968227326869965},{"text":"Yep.","start":364.68,"end":365.16,"sentiment":"neutral","sentiment_score":0.14074528217315674}],"sentiment":"neutral","sentiment_score":0.17480330318212509,"num_words":5,"start":343.13,"end":365.16},{"sentences":[{"text":"Just give me a second, and I will just transfer the money over.","start":365.16,"end":368.7,"sentiment":"neutral","sentiment_score":0.11472174869133876},{"text":"No worries.","start":375.045,"end":375.785,"sentiment":"neutral","sentiment_score":0.035986908711493015},{"text":"Yep.","start":375.845,"end":376.345,"sentiment":"neutral","sentiment_score":0.03821490705013275},{"text":"Do you have the card that's there or not?","start":381.285,"end":383.86502,"sentiment":"neutral","sentiment_score":0.007945407044038197},{"text":"Sorry.","start":389.16998,"end":389.56998,"sentiment":"neutral","sentiment_score":-0.09134002029895782}],"sentiment":"neutral","sentiment_score":0.060836157713765715,"num_words":26,"start":365.16,"end":389.56998},{"sentences":[{"text":"I was just yeah.","start":389.56998,"end":390.69,"sentiment":"neutral","sentiment_score":-0.06420138292014599},{"text":"Yeah.","start":390.69,"end":391.19,"sentiment":"neutral","sentiment_score":0.020900459960103035},{"text":"Right.","start":393.41,"end":393.72998,"sentiment":"neutral","sentiment_score":0.07110697776079178},{"text":"Okay.","start":393.72998,"end":394.05,"sentiment":"neutral","sentiment_score":0.05784006416797638},{"text":"Okay.","start":394.05,"end":394.55,"sentiment":"neutral","sentiment_score":0.0469018816947937}],"sentiment":"neutral","sentiment_score":-0.0075070185121148825,"num_words":8,"start":389.56998,"end":394.55},{"sentences":[{"text":"Let me just move some money over.","start":395.72998,"end":397.75,"sentiment":"neutral","sentiment_score":0.05715282793555941},{"text":"How much was it, Was that 80 nine?","start":409.365,"end":416.13,"sentiment":"neutral","sentiment_score":0.01692547439597547},{"text":"Was that $89?","start":418.59,"end":419.97,"sentiment":"neutral","sentiment_score":0.005133342929184437},{"text":"Yeah.","start":426.35,"end":426.85,"sentiment":"neutral","sentiment_score":0.009217767976224422},{"text":"Yeah.","start":427.15,"end":427.65,"sentiment":"neutral","sentiment_score":0.011828773654997349}],"sentiment":"neutral","sentiment_score":0.028596008056774737,"num_words":20,"start":395.72998,"end":427.65},{"sentences":[{"text":"No.","start":427.79,"end":428.11002,"sentiment":"neutral","sentiment_score":-0.019857745617628098},{"text":"That is complete.","start":428.11002,"end":429.01,"sentiment":"neutral","sentiment_score":-0.0026316680014133453},{"text":"Is that well, it might not be the right one.","start":432.635,"end":438.095,"sentiment":"neutral","sentiment_score":-0.20044189989566802},{"text":"Just because I had to change my banks and stuff.","start":439.915,"end":442.315,"sentiment":"neutral","sentiment_score":-0.13769022822380067},{"text":"So oh, I know.","start":442.315,"end":446.45,"sentiment":"neutral","sentiment_score":0.04814979154616594}],"sentiment":"neutral","sentiment_score":-0.11487410230828184,"num_words":28,"start":427.79,"end":446.45},{"sentences":[{"text":"It starts to get up.","start":446.45,"end":447.97,"sentiment":"positive","sentiment_score":0.3815950959920883},{"text":"Yeah.","start":447.97,"end":448.37,"sentiment":"neutral","sentiment_score":0.01076875627040863},{"text":"I know.","start":448.37,"end":449.03,"sentiment":"neutral","sentiment_score":-0.011013374663889408},{"text":"The card is ending in card details.","start":451.41,"end":459.35,"sentiment":"neutral","sentiment_score":-0.04144082750592913},{"text":"2938.","start":464.295,"end":465.995,"sentiment":"neutral","sentiment_score":-0.016658127307891846}],"sentiment":"neutral","sentiment_score":0.09937334794085473,"num_words":16,"start":446.45,"end":465.995},{"sentences":[{"text":"Yeah.","start":469.415,"end":469.73502,"sentiment":"neutral","sentiment_score":-0.05824219807982445},{"text":"I thought I thought that I thought it would be different.","start":469.73502,"end":473.035,"sentiment":"neutral","sentiment_score":-0.1369436809962446},{"text":"Yes.","start":477.09998,"end":477.59998,"sentiment":"neutral","sentiment_score":0.023717638105154037},{"text":"Yes, please.","start":480.13998,"end":481.03998,"sentiment":"neutral","sentiment_score":0.002940111793577671},{"text":"So it's 51886807 15682 nine 38.","start":485.09998,"end":500.415,"sentiment":"neutral","sentiment_score":0.0491290541831404}],"sentiment":"neutral","sentiment_score":-0.05905954772606492,"num_words":21,"start":469.415,"end":500.415},{"sentences":[{"text":"Yes.","start":509.41,"end":509.73,"sentiment":"neutral","sentiment_score":0.04446461796760559},{"text":"Yes.","start":509.73,"end":510.05,"sentiment":"neutral","sentiment_score":0.05418267473578453},{"text":"That's the one.","start":510.05,"end":511.03,"sentiment":"neutral","sentiment_score":0.04930542533596357},{"text":"Yeah.","start":526.125,"end":526.525,"sentiment":"neutral","sentiment_score":0.029575079679489136},{"text":"Okay.","start":526.525,"end":526.84503,"sentiment":"neutral","sentiment_score":0.03208441659808159}],"sentiment":"neutral","sentiment_score":0.044031866426978795,"num_words":7,"start":509.41,"end":526.84503},{"sentences":[{"text":"Yep.","start":526.84503,"end":527.34503,"sentiment":"neutral","sentiment_score":0.01482358854264021},{"text":"Kaitlyn Smith.","start":572.995,"end":574.135,"sentiment":"neutral","sentiment_score":0.030849924311041832},{"text":"So it's c m Smith.","start":575.555,"end":576.935,"sentiment":"neutral","sentiment_score":0.029791953787207604},{"text":"Let's see what's back on the card.","start":576.995,"end":578.695,"sentiment":"neutral","sentiment_score":0.07398149690457753},{"text":"Yes.","start":588.22003,"end":588.72003,"sentiment":"neutral","sentiment_score":0.09865596890449524}],"sentiment":"neutral","sentiment_score":0.05262560333358124,"num_words":16,"start":526.84503,"end":588.72003},{"sentences":[{"text":"Yeah.","start":589.58,"end":590.08,"sentiment":"neutral","sentiment_score":0.04710898548364639},{"text":"S m I t.","start":590.22003,"end":591.36005,"sentiment":"neutral","sentiment_score":0.015964354388415813},{"text":"The expiration date is the fifth twenty nine.","start":593.18,"end":599.84,"sentiment":"neutral","sentiment_score":0.018276131886523217},{"text":"It is 881.","start":606.895,"end":608.675,"sentiment":"neutral","sentiment_score":0.01200015547995766},{"text":"Yes.","start":617.47,"end":617.94995,"sentiment":"neutral","sentiment_score":0.0435972586274147}],"sentiment":"neutral","sentiment_score":0.01981018724686959,"num_words":17,"start":589.58,"end":617.94995},{"sentences":[{"text":"Yeah.","start":617.94995,"end":618.44995,"sentiment":"neutral","sentiment_score":0.12380856275558472},{"text":"Mhmm.","start":655.42004,"end":655.845,"sentiment":"neutral","sentiment_score":0.04834425449371338},{"text":"Yep.","start":661.685,"end":661.925,"sentiment":"neutral","sentiment_score":0.06248848885297775},{"text":"Yep.","start":661.925,"end":662.425,"sentiment":"neutral","sentiment_score":0.052889253944158554},{"text":"Yep.","start":665.365,"end":665.865,"sentiment":"neutral","sentiment_score":0.06313406676054001}],"sentiment":"neutral","sentiment_score":0.07013292536139488,"num_words":5,"start":617.94995,"end":665.865},{"sentences":[{"text":"Okay.","start":671.20496,"end":671.70496,"sentiment":"neutral","sentiment_score":0.027739865705370903},{"text":"Yep.","start":673.38995,"end":673.88995,"sentiment":"neutral","sentiment_score":0.04724142700433731},{"text":"Uh-huh.","start":685.165,"end":685.665,"sentiment":"neutral","sentiment_score":0.0743059515953064},{"text":"Okay.","start":695.645,"end":696.145,"sentiment":"neutral","sentiment_score":0.013314272277057173},{"text":"So how long is that gonna take for us to be able to have that put on?","start":696.28503,"end":699.9,"sentiment":"neutral","sentiment_score":0.003469244796125328}],"sentiment":"neutral","sentiment_score":0.010551365624581064,"num_words":21,"start":671.20496,"end":699.9},{"sentences":[{"text":"Yep.","start":714.14,"end":714.54004,"sentiment":"neutral","sentiment_score":0.0831902027130127},{"text":"Yep.","start":714.54004,"end":714.86005,"sentiment":"neutral","sentiment_score":0.1818600744009018},{"text":"Perfect.","start":714.86005,"end":715.36005,"sentiment":"neutral","sentiment_score":0.2279835343360901},{"text":"I sort of need it for my phone and stuff like that.","start":715.485,"end":717.805,"sentiment":"neutral","sentiment_score":0.12641266050438085},{"text":"That's all.","start":717.805,"end":718.545,"sentiment":"neutral","sentiment_score":0.14478056877851486}],"sentiment":"neutral","sentiment_score":0.13526746323880026,"num_words":17,"start":714.14,"end":718.545},{"sentences":[{"text":"No.","start":723.245,"end":723.485,"sentiment":"neutral","sentiment_score":0.04161454737186432},{"text":"That's all.","start":723.485,"end":723.96497,"sentiment":"neutral","sentiment_score":0.08519314788281918},{"text":"Thank you very much.","start":723.96497,"end":725.02496,"sentiment":"neutral","sentiment_score":0.27561643347144127},{"text":"Perfect.","start":736.83997,"end":737.16,"sentiment":"positive","sentiment_score":0.45821189880371094},{"text":"Thank you very much.","start":737.16,"end":737.88,"sentiment":"positive","sentiment_score":0.44261524826288223}],"sentiment":"neutral","sentiment_score":0.2952616224065423,"num_words":12,"start":723.245,"end":737.88},{"sentences":[{"text":"Have a great day.","start":737.88,"end":738.86,"sentiment":"positive","sentiment_score":0.8065373450517654},{"text":"Thank you.","start":740.9749,"end":741.7149,"sentiment":"positive","sentiment_score":0.6514324098825455},{"text":"Thank you.","start":741.7749,"end":742.3349,"sentiment":"positive","sentiment_score":0.46479082107543945},{"text":"Bye.","start":742.3349,"end":742.8349,"sentiment":"neutral","sentiment_score":-0.0913817062973976}],"sentiment":"positive","sentiment_score":0.5963571262028482,"num_words":9,"start":737.88,"end":742.8349}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello?\n\nChannel 0: Hi, Caitlin. My name is Mary again from Airtel.\n\nChannel 1: Yes. Hey. How are you going?\n\nChannel 0: It's doing great as well. As always, I'll Kaylene, so I have already here your update with your plan. But\n\nChannel 1: Yep.\n\nChannel 0: before we proceed, you mentioned earlier that there's no ID that you left as it's in the wallet that you lost.\n\nChannel 1: Yep.\n\nChannel 0: Could you have do you have any other identification that we can have or update on our system so that in any case that you provide or\n\nChannel 1: Look. I have my driver's license. It's, like, signed as a stat dec.\n\nChannel 0: I'm sorry?\n\nChannel 1: So I have a driver's license, like, scanned, like, scanned onto it. Like, it's a stat dec. So it still it should still work.\n\nChannel 0: Yeah. Could you provide me the ID number, please?\n\nChannel 1: Yeah. Let me just go and get it.\n\nChannel 0: That's great. So that we can update here on our end since\n\nChannel 1: Yeah.\n\nChannel 0: you mentioned Earth.\n\nChannel 1: Yep. Sorry. It won't be a second.\n\nChannel 0: No worries. Please take your time.\n\nChannel 1: Just had to go to the car and get it. Alright. So I saw your thoughts. I've got hang on.\n\nChannel 0: Sure.\n\nChannel 1: So the number is\n\nChannel 0: Mhmm.\n\nChannel 1: hang on. It is my driver's license number is 54\n\nChannel 0: Mhmm.\n\nChannel 1: 7\n\nChannel 0: Mhmm.\n\nChannel 1: 8438.\n\nChannel 0: Thank you so much. I already have here on my end. So\n\nChannel 1: Yep.\n\nChannel 0: it's what's gonna happen, Caitlin. So just to confirm, from our our recent conversation earlier, this is going to be a transfer of Internet service\n\nChannel 1: Yep.\n\nChannel 0: from your I mean, to your new address, which is not serviceable with Supa Network. So right now, actually, the serviceable network in your new address is NBN. So you mentioned also earlier that you are planning to have the same plan?\n\nChannel 1: Oh, what? Sorry?\n\nChannel 0: The same plan, the\n\nChannel 1: Yes.\n\nChannel 0: MBPS? Right. However, since it's going to be a different network, there will be a difference with the\n\nChannel 1: Okay.\n\nChannel 0: prices, but the choice is all up to you. Okay?\n\nChannel 1: Yep.\n\nChannel 0: I I'll just let you know what price difference of your\n\nChannel 1: I\n\nChannel 0: current\n\nChannel 1: just want\n\nChannel 0: and\n\nChannel 1: one that's, like, fast and that, like, multiple\n\nChannel 0: Oh,\n\nChannel 1: people can use. Yeah.\n\nChannel 0: okay. Because right now, your current plan is a 100 MBPS under Suppa. Comparing the NBN 100 MBPS, it's $99.95 per month. That's for a family of five users. You can use it for email or surfing the web, full gaming, and also HD quality streaming.\n\nChannel 1: Yeah. Is that the fastest\n\nChannel 0: Would you\n\nChannel 1: one\n\nChannel 0: go\n\nChannel 1: I have?\n\nChannel 0: Comparing with your plan, 100 MBPS, this is the 100 MBPS for the NBN. But if you wanna upgrade, I think that's the yeah. This\n\nChannel 1: That's\n\nChannel 0: is\n\nChannel 1: the\n\nChannel 0: the\n\nChannel 1: best one?\n\nChannel 0: yes. Oh,\n\nChannel 1: Yep. Okay.\n\nChannel 0: hold on. Oh, let me get six. Yeah. This is the best\n\nChannel 1: Yep.\n\nChannel 0: one\n\nChannel 1: Okay\n\nChannel 0: for\n\nChannel 1: then.\n\nChannel 0: NBN.\n\nChannel 1: That that'll be fine.\n\nChannel 0: Oh, hold on. Let me just check here. MBN. Let me just check here. Okay.\n\nYes. Alright. So for the amount of $99.95, the GST not is not yet included. So this will end up a total of a $100 and some cents.\n\nChannel 1: Yep.\n\nChannel 0: Would that be fine for you?\n\nChannel 1: Yep.\n\nChannel 0: Okay. Alright. So now we're good with the NBN plan, which is $99.95 per month plus GST. So for now, Caitlin, though yeah. This is we just started the month.\n\nAs an exception, we gave you as is or the same invoice for your current son\n\nChannel 1: Yep.\n\nChannel 0: with Supa Network.\n\nChannel 1: Yep.\n\nChannel 0: So that will that's a total of $89.95, which needs to be settled today so that we can work on your transferring your Internet.\n\nChannel 1: Yep.\n\nChannel 0: And your plan with NBN for $199.95 plus GST will start October.\n\nChannel 1: Okay. Yep.\n\nChannel 0: That'll be good?\n\nChannel 1: Yep.\n\nChannel 0: Alright. So I already have your confirmation. So I can help you paying this or settle settling this payment over the phone. Oh,\n\nChannel 1: Yep. Just give me a second, and I will just transfer the money over.\n\nChannel 0: sure. I'll let me know once it's added so that I can also\n\nChannel 1: No\n\nChannel 0: process\n\nChannel 1: worries.\n\nChannel 0: it on\n\nChannel 1: Yep.\n\nChannel 0: our end. Okay.\n\nChannel 1: Do you have the card that's there or not?\n\nChannel 0: Let me just check. I just want to\n\nChannel 1: Sorry. I\n\nChannel 0: make sure\n\nChannel 1: was just\n\nChannel 0: that\n\nChannel 1: yeah.\n\nChannel 0: we.\n\nChannel 1: Yeah.\n\nChannel 0: No. It's fine. It's fine. Let me just\n\nChannel 1: Right. Okay.\n\nChannel 0: see\n\nChannel 1: Okay.\n\nChannel 0: if you're right down.\n\nChannel 1: Let me just move some money over. How much\n\nChannel 0: Do\n\nChannel 1: was\n\nChannel 0: you have\n\nChannel 1: it,\n\nChannel 0: the last four digits? Well, I can check on on my end, Caitlin. Can you\n\nChannel 1: Was\n\nChannel 0: provide\n\nChannel 1: that\n\nChannel 0: the\n\nChannel 1: 80\n\nChannel 0: last four\n\nChannel 1: nine?\n\nChannel 0: digits of sorry?\n\nChannel 1: Was that $89?\n\nChannel 0: Yeah. It's $89.95. That's for that's gonna be for the month of\n\nChannel 1: Yeah.\n\nChannel 0: September.\n\nChannel 1: Yeah. No. That is\n\nChannel 0: We\n\nChannel 1: complete.\n\nChannel 0: have here one of your credit card on file. Can you verify\n\nChannel 1: Is\n\nChannel 0: me\n\nChannel 1: that\n\nChannel 0: the last ID?\n\nChannel 1: well, it might not be the right one.\n\nChannel 0: Oh, okay. Sure.\n\nChannel 1: Just because I had to change my banks and stuff. So\n\nChannel 0: Sure. No worries. Go ahead. No problem.\n\nChannel 1: oh,\n\nChannel 0: No\n\nChannel 1: I know.\n\nChannel 0: stress.\n\nChannel 1: It\n\nChannel 0: Everything\n\nChannel 1: starts\n\nChannel 0: is\n\nChannel 1: to get\n\nChannel 0: good.\n\nChannel 1: up. Yeah. I know. The card is ending in card details. 2938.\n\nChannel 0: Oh, it's different than what we have here\n\nChannel 1: Yeah.\n\nChannel 0: on file.\n\nChannel 1: I thought I thought that I thought it would be different.\n\nChannel 0: Sure. I can help you. Do you want that\n\nChannel 1: Yes.\n\nChannel 0: current credit card right now to be saved on your\n\nChannel 1: Yes,\n\nChannel 0: account\n\nChannel 1: please.\n\nChannel 0: so that okay. I'll be removing this card now.\n\nChannel 1: So it's 51886807\n\nChannel 0: Mhmm. Alright.\n\nChannel 1: 15682\n\nChannel 0: Thank\n\nChannel 1: nine\n\nChannel 0: you.\n\nChannel 1: 38.\n\nChannel 0: 2938. I have 5188680715682938.\n\nChannel 1: Yes. Yes. That's the one.\n\nChannel 0: Alright. And since the payment that can be made using the stored payment details for now, there's you only need one payment type that can be stored at a time. So I will need to remove your current card on your account.\n\nChannel 1: Yeah.\n\nChannel 0: Can\n\nChannel 1: Okay.\n\nChannel 0: I do\n\nChannel 1: Yep.\n\nChannel 0: this? Okay. Let me check here. One moment. Okay.\n\nAnd how about the name appearing on the card, please?\n\nChannel 1: Kaitlyn Smith. So it's c m Smith. Let's see what's back on the card.\n\nChannel 0: Thank you so much. Caitlin.\n\nChannel 1: Yes. Yeah.\n\nChannel 0: How\n\nChannel 1: S\n\nChannel 0: about\n\nChannel 1: m\n\nChannel 0: the\n\nChannel 1: I\n\nChannel 0: expiration?\n\nChannel 1: t. The expiration\n\nChannel 0: Go ahead.\n\nChannel 1: date is\n\nChannel 0: Yes,\n\nChannel 1: the fifth twenty nine.\n\nChannel 0: please. Zero fifth twenty twenty nine. How about the CVC or the CVV,\n\nChannel 1: It\n\nChannel 0: please?\n\nChannel 1: is 881.\n\nChannel 0: Thank you. Let me try to save it. And trying to pay for the current invoice, $89 and 90\n\nChannel 1: Yes.\n\nChannel 0: 5¢.\n\nChannel 1: Yeah.\n\nChannel 0: Woah. $89.95. David's safe card. Okay. It was success.\n\nThe transaction has been successfully processed, but let me go back to your portal to make sure.\n\nChannel 1: Mhmm.\n\nChannel 0: Yes. We no longer seeing account balance. Your current balance for the invoice of September has been paid.\n\nChannel 1: Yep. Yep.\n\nChannel 0: And here's the action that we need to do.\n\nChannel 1: Yep.\n\nChannel 0: I'll go ahead and inform our technical support team to transfer the service\n\nChannel 1: Okay.\n\nChannel 0: or the Internet service to\n\nChannel 1: Yep.\n\nChannel 0: your new address. Well, I've already provided her the address earlier, and I just what I had to just provide her is your pre preferred plan, which\n\nChannel 1: Uh-huh.\n\nChannel 0: is the 100 MBPS. So, again, that's going to start October for the $99.95 plus the GST. Alright?\n\nChannel 1: Okay. So how long is that gonna take for us to be able to have that put on?\n\nChannel 0: Our technical support team will get in touch with you, will also send you an email. But this is going this is not gonna take a while. Normally, you can get your Internet connected within the day.\n\nChannel 1: Yep. Yep. Perfect. I sort of\n\nChannel 0: Alright.\n\nChannel 1: need it for my phone and stuff like that. That's all.\n\nChannel 0: Okay. I think we're all set. Anything else I can help you with?\n\nChannel 1: No. That's all. Thank you very much.\n\nChannel 0: No. Thank you so much, Caitlin. We really appreciate you for staying with us, and we really appreciate you for always choosing Airtel. If you need further assistance, please don't hesitate to call us, and we'll be more than happy to assist.\n\nChannel 1: Perfect. Thank you very much. Have a great day.\n\nChannel 0: You too. Enjoy your new\n\nChannel 1: Thank\n\nChannel 0: house.\n\nChannel 1: you.\n\nChannel 0: Goodbye for\n\nChannel 1: Thank\n\nChannel 0: now.\n\nChannel 1: you. Bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":0.48,"end":0.98,"sentiment":"neutral","sentiment_score":0.034069981426000595}],"sentiment":"neutral","sentiment_score":0.034069981426000595,"channel":1,"num_words":1,"start":0.48,"end":0.98},{"sentences":[{"text":"Hi, Caitlin.","start":1.92,"end":2.8999999,"sentiment":"neutral","sentiment_score":0.14816435426473618},{"text":"My name is Mary again from Airtel.","start":2.96,"end":4.74,"sentiment":"neutral","sentiment_score":0.15615553089550563}],"sentiment":"neutral","sentiment_score":0.15437971386644575,"channel":0,"num_words":9,"start":1.92,"end":4.74},{"sentences":[{"text":"Yes.","start":5.3599997,"end":5.6,"sentiment":"neutral","sentiment_score":0.26228147745132446},{"text":"Hey.","start":5.6,"end":5.8399997,"sentiment":"positive","sentiment_score":0.38405999541282654},{"text":"How are you 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90","start":613.79,"end":617.63,"sentiment":"neutral","sentiment_score":0.062380013140765106}],"sentiment":"neutral","sentiment_score":0.10181873605439537,"channel":0,"num_words":19,"start":610.005,"end":617.63},{"sentences":[{"text":"Yes.","start":617.47,"end":617.94995,"sentiment":"neutral","sentiment_score":0.0435972586274147}],"sentiment":"neutral","sentiment_score":0.0435972586274147,"channel":1,"num_words":1,"start":617.47,"end":617.94995},{"sentences":[{"text":"5¢.","start":617.63,"end":618.37}],"channel":0,"num_words":1,"start":617.63,"end":618.37},{"sentences":[{"text":"Yeah.","start":617.94995,"end":618.44995,"sentiment":"neutral","sentiment_score":0.12380856275558472}],"sentiment":"neutral","sentiment_score":0.12380856275558472,"channel":1,"num_words":1,"start":617.94995,"end":618.44995},{"sentences":[{"text":"Woah.","start":629.285,"end":629.785,"sentiment":"neutral","sentiment_score":0.09991869330406188},{"text":"$89.95.","start":632.565,"end":634.745,"sentiment":"neutral","sentiment_score":0.15605120360851288},{"text":"David's safe card.","start":637.925,"end":639.86,"sentiment":"neutral","sentiment_score":0.24280904730161032},{"text":"Okay.","start":648.8,"end":649.28,"sentiment":"positive","sentiment_score":0.38951587677001953},{"text":"It was success.","start":649.28,"end":650.08,"sentiment":"positive","sentiment_score":0.5207033157348633}],"sentiment":"neutral","sentiment_score":0.32622476253244614,"channel":0,"num_words":9,"start":629.285,"end":650.08},{"sentences":[{"text":"The transaction has been successfully processed, but let me go back to your portal to make sure.","start":650.08,"end":655.575,"sentiment":"neutral","sentiment_score":0.28939784624997306}],"sentiment":"neutral","sentiment_score":0.28939784624997306,"channel":0,"num_words":17,"start":650.08,"end":655.575},{"sentences":[{"text":"Mhmm.","start":655.42004,"end":655.845,"sentiment":"neutral","sentiment_score":0.04834425449371338}],"sentiment":"neutral","sentiment_score":0.04834425449371338,"channel":1,"num_words":1,"start":655.42004,"end":655.845},{"sentences":[{"text":"Yes.","start":655.575,"end":656.075,"sentiment":"neutral","sentiment_score":0.026569435372948647},{"text":"We no longer seeing account balance.","start":656.375,"end":658.315,"sentiment":"neutral","sentiment_score":-0.056275442242622375},{"text":"Your current balance for the invoice of September has been paid.","start":658.375,"end":661.835,"sentiment":"neutral","sentiment_score":0.055237018249251625}],"sentiment":"neutral","sentiment_score":0.016473554592165682,"channel":0,"num_words":18,"start":655.575,"end":661.835},{"sentences":[{"text":"Yep.","start":661.685,"end":661.925,"sentiment":"neutral","sentiment_score":0.06248848885297775},{"text":"Yep.","start":661.925,"end":662.425,"sentiment":"neutral","sentiment_score":0.052889253944158554}],"sentiment":"neutral","sentiment_score":0.05768887139856815,"channel":1,"num_words":2,"start":661.685,"end":662.425},{"sentences":[{"text":"And here's the action that we need to do.","start":662.135,"end":665.195,"sentiment":"neutral","sentiment_score":0.04463974986639288}],"sentiment":"neutral","sentiment_score":0.04463974986639288,"channel":0,"num_words":9,"start":662.135,"end":665.195},{"sentences":[{"text":"Yep.","start":665.365,"end":665.865,"sentiment":"neutral","sentiment_score":0.06313406676054001}],"sentiment":"neutral","sentiment_score":0.06313406676054001,"channel":1,"num_words":1,"start":665.365,"end":665.865},{"sentences":[{"text":"I'll go ahead and inform our technical support team to transfer the 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GST.","start":686.745,"end":695.11005,"sentiment":"neutral","sentiment_score":0.07731119686594376},{"text":"Alright?","start":695.11005,"end":695.61005,"sentiment":"neutral","sentiment_score":0.04301586002111435}],"sentiment":"neutral","sentiment_score":0.07609720052116448,"channel":0,"num_words":18,"start":685.22504,"end":695.61005},{"sentences":[{"text":"Okay.","start":695.645,"end":696.145,"sentiment":"neutral","sentiment_score":0.013314272277057173},{"text":"So how long is that gonna take for us to be able to have that put on?","start":696.28503,"end":699.9,"sentiment":"neutral","sentiment_score":0.003469244796125328}],"sentiment":"neutral","sentiment_score":0.004016190767288208,"channel":1,"num_words":18,"start":695.645,"end":699.9},{"sentences":[{"text":"Our technical support team will get in touch with you, will also send you an email.","start":701.11005,"end":706.33,"sentiment":"neutral","sentiment_score":0.03964893508236855},{"text":"But this is going this is not gonna take a 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of","start":715.485,"end":715.885,"sentiment":"neutral","sentiment_score":0.13447951277097067}],"sentiment":"neutral","sentiment_score":0.14941205829381943,"channel":1,"num_words":6,"start":714.14,"end":715.885},{"sentences":[{"text":"Alright.","start":715.79504,"end":716.29504,"sentiment":"neutral","sentiment_score":0.12414191663265228}],"sentiment":"neutral","sentiment_score":0.12414191663265228,"channel":0,"num_words":1,"start":715.79504,"end":716.29504},{"sentences":[{"text":"need it for my phone and stuff like that.","start":715.885,"end":717.805,"sentiment":"neutral","sentiment_score":0.12372370974885093},{"text":"That's all.","start":717.805,"end":718.545,"sentiment":"neutral","sentiment_score":0.14478056877851486}],"sentiment":"neutral","sentiment_score":0.12755222957242618,"channel":1,"num_words":11,"start":715.885,"end":718.545},{"sentences":[{"text":"Okay.","start":720.59503,"end":720.91504,"sentiment":"neutral","sentiment_score":0.2000138759613037},{"text":"I think we're all set.","start":720.91504,"end":722.04,"sentiment":"neutral","sentiment_score":0.2850287020206451},{"text":"Anything else I can help you with?","start":722.19995,"end":723.74,"sentiment":"neutral","sentiment_score":0.1277872079185077}],"sentiment":"neutral","sentiment_score":0.19382060319185257,"channel":0,"num_words":13,"start":720.59503,"end":723.74},{"sentences":[{"text":"No.","start":723.245,"end":723.485,"sentiment":"neutral","sentiment_score":0.04161454737186432},{"text":"That's all.","start":723.485,"end":723.96497,"sentiment":"neutral","sentiment_score":0.08519314788281918},{"text":"Thank you very much.","start":723.96497,"end":725.02496,"sentiment":"neutral","sentiment_score":0.27561643347144127}],"sentiment":"neutral","sentiment_score":0.18778093957475253,"channel":1,"num_words":7,"start":723.245,"end":725.02496},{"sentences":[{"text":"No.","start":725.56,"end":725.8,"sentiment":"neutral","sentiment_score":0.16521607339382172},{"text":"Thank you so much, Caitlin.","start":725.8,"end":727.0,"sentiment":"neutral","sentiment_score":0.312656968832016},{"text":"We really appreciate you for staying with us, and we really appreciate you for always choosing Airtel.","start":727.0,"end":731.63995,"sentiment":"positive","sentiment_score":0.5071208371835596},{"text":"If you need further assistance, please don't hesitate to call us, and we'll be more than happy to assist.","start":731.63995,"end":736.43494,"sentiment":"positive","sentiment_score":0.36146197664110286}],"sentiment":"positive","sentiment_score":0.40993649299655643,"channel":0,"num_words":42,"start":725.56,"end":736.43494},{"sentences":[{"text":"Perfect.","start":736.83997,"end":737.16,"sentiment":"positive","sentiment_score":0.45821189880371094},{"text":"Thank you very much.","start":737.16,"end":737.88,"sentiment":"positive","sentiment_score":0.44261524826288223},{"text":"Have a great day.","start":737.88,"end":738.86,"sentiment":"positive","sentiment_score":0.8065373450517654}],"sentiment":"positive","sentiment_score":0.606091363562478,"channel":1,"num_words":9,"start":736.83997,"end":738.86},{"sentences":[{"text":"You too.","start":739.2149,"end":739.93494,"sentiment":"positive","sentiment_score":0.758579820394516},{"text":"Enjoy your new","start":739.93494,"end":741.05493,"sentiment":"positive","sentiment_score":0.8391910195350647}],"sentiment":"positive","sentiment_score":0.8069465398788452,"channel":0,"num_words":5,"start":739.2149,"end":741.05493},{"sentences":[{"text":"Thank","start":740.9749,"end":741.2149,"sentiment":"positive","sentiment_score":0.8078895211219788}],"sentiment":"positive","sentiment_score":0.8078895211219788,"channel":1,"num_words":1,"start":740.9749,"end":741.2149},{"sentences":[{"text":"house.","start":741.05493,"end":741.3749,"sentiment":"positive","sentiment_score":0.7250046730041504}],"sentiment":"positive","sentiment_score":0.7250046730041504,"channel":0,"num_words":1,"start":741.05493,"end":741.3749},{"sentences":[{"text":"you.","start":741.2149,"end":741.7149,"sentiment":"positive","sentiment_score":0.4949752986431122}],"sentiment":"positive","sentiment_score":0.4949752986431122,"channel":1,"num_words":1,"start":741.2149,"end":741.7149},{"sentences":[{"text":"Goodbye for","start":741.3749,"end":741.93494,"sentiment":"neutral","sentiment_score":0.32165031135082245}],"sentiment":"neutral","sentiment_score":0.32165031135082245,"channel":0,"num_words":2,"start":741.3749,"end":741.93494},{"sentences":[{"text":"Thank","start":741.7749,"end":742.0149,"sentiment":"positive","sentiment_score":0.5680438280105591}],"sentiment":"positive","sentiment_score":0.5680438280105591,"channel":1,"num_words":1,"start":741.7749,"end":742.0149},{"sentences":[{"text":"now.","start":741.93494,"end":742.43494,"sentiment":"positive","sentiment_score":0.4879944324493408}],"sentiment":"positive","sentiment_score":0.4879944324493408,"channel":0,"num_words":1,"start":741.93494,"end":742.43494},{"sentences":[{"text":"you.","start":742.0149,"end":742.3349,"sentiment":"positive","sentiment_score":0.3615378141403198},{"text":"Bye.","start":742.3349,"end":742.8349,"sentiment":"neutral","sentiment_score":-0.0913817062973976}],"sentiment":"neutral","sentiment_score":0.1350780539214611,"channel":1,"num_words":2,"start":742.0149,"end":742.8349}]},"summary":{"result":"success","short":"Mary from Airtel calls Caitlin to update her on her plan and settles the payment over the phone. She confirms the new address and explains the difference between the plan and the previous plan. She transfers the payment and confirms the payment details. The agent helps Caitlin pay the new plan over the phone, provides a confirmation number, and transfers her internet service to her new address. The agent informs her of her new plan and offers further assistance if needed."},"intents":{"segments":[{"text":"As always, I'll Kaylene, so I have already here your update with your plan. But Yep.","start_word":21,"end_word":36,"intents":[{"intent":"Update plan","confidence_score":0.4725116}]},{"text":"Is that the fastest Would you one go I have? Comparing with your plan, 100 MBPS, this is the 100 MBPS for the NBN. But if you wanna upgrade, I think that's the yeah.","start_word":406,"end_word":439,"intents":[{"intent":"Find and upgrade plan","confidence_score":0.00094651}]},{"text":"Would that be fine for you? Yep. Okay.","start_word":517,"end_word":524,"intents":[{"intent":"Confirm understanding","confidence_score":0.0008930837}]},{"text":"So I already have your confirmation. So I can help you paying this or settle settling this payment over the phone. Oh, Yep.","start_word":619,"end_word":641,"intents":[{"intent":"Confirm payment confirmation","confidence_score":0.04967243}]},{"text":"Just give me a second, and I will just transfer the money over. sure.","start_word":642,"end_word":655,"intents":[{"intent":"Transfer call","confidence_score":0.003143971}]},{"text":"Do you have the card that's there or not? Let me just check.","start_word":677,"end_word":689,"intents":[{"intent":"Confirm card information","confidence_score":0.002991266},{"intent":"Check card details","confidence_score":0.073910765}]},{"text":"Do you have the card that's there or not? Let me just check. I just want to Sorry. I make sure was just that yeah. we. Yeah. No. It's fine. It's fine. Let me just Right. Okay. see Okay. if you're right down. Let me just move some money over. How much Do was you have it, the last four digits?","start_word":677,"end_word":737,"intents":[{"intent":"Check account information","confidence_score":0.0012592917}]},{"text":"Let me just move some money over.","start_word":720,"end_word":726,"intents":[{"intent":"Move money","confidence_score":0.014156148}]},{"text":"have here one of your credit card on file. Can you verify Is me that the last ID?","start_word":783,"end_word":800,"intents":[{"intent":"Verify information","confidence_score":0.033771705}]},{"text":"I'll be removing this card now. So it's 51886807 Mhmm.","start_word":902,"end_word":911,"intents":[{"intent":"Remove card","confidence_score":0.0021001182},{"intent":"Remove card","confidence_score":0.06753551}]},{"text":"Let me try to save it. And trying to pay for the current invoice, $89 and 90 Yes.","start_word":1053,"end_word":1070,"intents":[{"intent":"Save card","confidence_score":0.034110174},{"intent":"Pay invoice","confidence_score":0.1194317}]},{"text":"I'll go ahead and inform our technical support team to transfer the service Okay.","start_word":1130,"end_word":1143,"intents":[{"intent":"Transfer service","confidence_score":0.9053454}]},{"text":"Well, I've already provided her the address earlier, and I just what I had to just provide her is your pre preferred plan, which Uh-huh. is the 100 MBPS. So, again, that's going to start October for the $99.95 plus the GST. Alright? Okay.","start_word":1153,"end_word":1196,"intents":[{"intent":"Provide new address","confidence_score":0.108938776}]},{"text":"Thank you so much, Caitlin. We really appreciate you for staying with us, and we really appreciate you for always choosing Airtel. If you need further assistance, please don't hesitate to call us, and we'll be more than happy to assist. Perfect.","start_word":1290,"end_word":1331,"intents":[{"intent":"Get assistance","confidence_score":0.0045566587},{"intent":"Assist with further assistance","confidence_score":0.21568166}]}]},"sentiments":{"segments":[{"text":"Hello? Hi, Caitlin. My name is Mary again from Airtel. Yes.","start_word":0,"end_word":10,"sentiment":"neutral","sentiment_score":0.15306061506271362},{"text":"Hey. How are you going? It's doing great as well.","start_word":11,"end_word":20,"sentiment":"positive","sentiment_score":0.6119567155838013},{"text":"As always, I'll Kaylene, so I have already here your update with your plan. But Yep. before we proceed, you mentioned earlier that there's no ID that you left as it's in the wallet that you lost. Yep. Could you have do you have any other identification that we can have or update on our system so that in any case that you provide or Look. I have my driver's license. It's, like, signed as a stat dec. I'm sorry? So I have a driver's license, like, scanned, like, scanned onto it. Like, it's a stat dec. So it still it should still work. Yeah. Could you provide me the ID number, please? Yeah. Let me just go and get it.","start_word":21,"end_word":141,"sentiment":"neutral","sentiment_score":0.01990118809044361},{"text":"That's great.","start_word":142,"end_word":143,"sentiment":"positive","sentiment_score":0.4549812376499176},{"text":"So that we can update here on our end since Yeah. you mentioned Earth. Yep. Sorry. It won't be a second. No worries. Please take your time. Just had to go to the car and get it. Alright. So I saw your thoughts. I've got hang on. Sure. So the number is Mhmm. hang on. It is my driver's license number is 54 Mhmm. 7 Mhmm. 8438.","start_word":144,"end_word":210,"sentiment":"neutral","sentiment_score":0.03154074400663376},{"text":"Thank you so much.","start_word":211,"end_word":214,"sentiment":"positive","sentiment_score":0.4483986794948578},{"text":"I already have here on my end. So Yep. it's what's gonna happen, Caitlin. So just to confirm, from our our recent conversation earlier, this is going to be a transfer of Internet service Yep. from your I mean, to your new address, which is not serviceable with Supa Network. So right now, actually, the serviceable network in your new address is NBN. So you mentioned also earlier that you are planning to have the same plan? Oh, what? Sorry? The same plan, the Yes. MBPS? Right. However, since it's going to be a different network, there will be a difference with the Okay. prices, but the choice is all up to you. Okay? Yep. I I'll just let you know what price difference of your I current just want and one that's, like, fast and that, like, multiple Oh, people can use. Yeah. okay. Because right now, your current plan is a 100 MBPS under Suppa. Comparing the NBN 100 MBPS, it's $99.95 per month. That's for a family of five users. You can use it for email or surfing the web, full gaming, and also HD quality streaming. Yeah. Is that the fastest Would you one go I have? Comparing with your plan, 100 MBPS, this is the 100 MBPS for the NBN. But if you wanna upgrade, I think that's the yeah. This That's is the the best one? yes. Oh, Yep. Okay. hold on. Oh, let me get six. Yeah.","start_word":215,"end_word":458,"sentiment":"neutral","sentiment_score":0.0909202076632102},{"text":"This is the best Yep.","start_word":459,"end_word":463,"sentiment":"positive","sentiment_score":0.3691331744194031},{"text":"one Okay for then. NBN. That that'll be fine. Oh, hold on. Let me just check here. MBN. Let me just check here. Okay. Yes. Alright. So for the amount of $99.95, the GST not is not yet included. So this will end up a total of a $100 and some cents. Yep. Would that be fine for you? Yep. Okay. Alright. So now we're good with the NBN plan, which is $99.95 per month plus GST. So for now, Caitlin, though yeah. This is we just started the month. As an exception, we gave you as is or the same invoice for your current son Yep. with Supa Network. Yep. So that will that's a total of $89.95, which needs to be settled today so that we can work on your transferring your Internet. Yep. And your plan with NBN for $199.95 plus GST will start October. Okay. Yep.","start_word":464,"end_word":613,"sentiment":"neutral","sentiment_score":0.09270914644002914},{"text":"That'll be good?","start_word":614,"end_word":616,"sentiment":"positive","sentiment_score":0.4223695397377014},{"text":"Yep. Alright. So I already have your confirmation. So I can help you paying this or settle settling this payment over the phone. Oh, Yep. Just give me a second, and I will just transfer the money over. sure. I'll let me know once it's added so that I can also No process worries. it on Yep. our end. Okay. Do you have the card that's there or not? Let me just check. I just want to Sorry. I make sure was just that yeah. we. Yeah. No. It's fine. It's fine. Let me just Right. Okay. see Okay. if you're right down. Let me just move some money over. How much Do was you have it, the last four digits? Well, I can check on on my end, Caitlin. Can you Was provide that the 80 last four nine? digits of sorry? Was that $89? Yeah. It's $89.95. That's for that's gonna be for the month of Yeah. September. Yeah. No. That is We complete. have here one of your credit card on file. Can you verify Is me that the last ID? well, it might not be the right one. Oh, okay. Sure. Just because I had to change my banks and stuff. So Sure. No worries. Go ahead. No problem. oh, No I know. stress.","start_word":617,"end_word":834,"sentiment":"neutral","sentiment_score":0.05088661923799493},{"text":"It Everything starts is to get good.","start_word":835,"end_word":841,"sentiment":"positive","sentiment_score":0.42404210567474365},{"text":"up. Yeah. I know. The card is ending in card details. 2938. Oh, it's different than what we have here on Yeah. file. I thought I thought that I thought it would be different. Sure. I can help you. Do you want that Yes. current credit card right now to be saved on your Yes, account please. so that okay. I'll be removing this card now. So it's 51886807 Mhmm. Alright. 15682 Thank nine you. 38. 2938. I have 5188680715682938. Yes. Yes. That's the one. Alright. And since the payment that can be made using the stored payment details for now, there's you only need one payment type that can be stored at a time. So I will need to remove your current card on your account. Yeah. Can Okay. I do Yep. this? Okay. Let me check here. One moment. Okay. And how about the name appearing on the card, please? Kaitlyn Smith. So it's c m Smith. Let's see what's back on the card.","start_word":842,"end_word":1007,"sentiment":"neutral","sentiment_score":0.007183060117335205},{"text":"Thank you so much.","start_word":1008,"end_word":1011,"sentiment":"positive","sentiment_score":0.6886687278747559},{"text":"Caitlin. Yes. Yeah. How S about m the I expiration? t. The expiration Go ahead. date is Yes, the fifth twenty nine. please. Zero fifth twenty twenty nine. How about the CVC or the CVV, It please? is 881. Thank you. Let me try to save it. And trying to pay for the current invoice, $89 and 90 Yes. 5<unk>. Yeah. Woah. $89.95. David's safe card. Okay.","start_word":1012,"end_word":1080,"sentiment":"neutral","sentiment_score":0.07521933317184448},{"text":"It was success.","start_word":1080,"end_word":1083,"sentiment":"positive","sentiment_score":0.5101485848426819},{"text":"The transaction has been successfully processed, but let me go back to your portal to make sure. Mhmm. Yes. We no longer seeing account balance. Your current balance for the invoice of September has been paid. Yep. Yep. And here's the action that we need to do. Yep. I'll go ahead and inform our technical support team to transfer the service Okay. or the Internet service to Yep. your new address. Well, I've already provided her the address earlier, and I just what I had to just provide her is your pre preferred plan, which Uh-huh. is the 100 MBPS. So, again, that's going to start October for the $99.95 plus the GST. Alright? Okay. So how long is that gonna take for us to be able to have that put on? Our technical support team will get in touch with you, will also send you an email. But this is going this is not gonna take a while. Normally, you can get your Internet connected within the day. Yep. Yep. Perfect. I sort of Alright. need it for my phone and stuff like that. That's all. Okay. I think we're all set. Anything else I can help you with? No. That's all. Thank you very much. No. Thank you so much, Caitlin.","start_word":1083,"end_word":1296,"sentiment":"neutral","sentiment_score":0.09380263090133668},{"text":"We really appreciate you for staying with us, and we really appreciate you for always choosing Airtel. If you need further assistance, please don't hesitate to call us, and we'll be more than happy to assist. Perfect. Thank you very much. Have a great day. You too. Enjoy your new Thank house. you. Goodbye for Thank now. you.","start_word":1296,"end_word":1352,"sentiment":"positive","sentiment_score":0.5042623375591478},{"text":"Bye.","start_word":1353,"end_word":1353,"sentiment":"neutral","sentiment_score":0.21382704377174375}],"average":{"sentiment":"neutral","sentiment_score":0.0929304687993712}}}}