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Just trying to reach out mhmm. Yeah. Mm-mm. Mm-mm. Mhmm. Okay. Got it. Oh, sure. So the reason why I've called you is in that way, I could assist you in putting your card details on file. That way, moving forward, it could be processed to your updated bank details. Okay. Oh, sure. Let me do it for you. And then since the reason why for the late payment is your card update, I will go ahead and waive the late fee for you. Okay? One moment here. Because there was a late fee billed on your invoice, ten dollars. I will waive it for you. I'll do it now. One moment. Okay. There we go. It was waived. And then I'll just need to grab your yeah. I got the email, but there is no bank details. The reason why I called so I can set up your direct debit using your updated card details. Okay. So sure. Just let me know if it's a Mastercard or a Visa. I'm sorry. You caught up. What is that again? Yes, please. Thank you. Surely. No rush. Hi. Hi. Good morning. My name is Melissa. Thank you for your help. Yes. May I have the card number, please? Mhmm. Thank you. Let me confirm. 2931. Okay. One moment here. Can I read back? No. No. I'll just read back what I've got. Four 239530080952931. Okay. Thank you. Yes, please. 3 21. And the expiration date, please? Oh, July. Okay. July 2030. Yeah. Thank you. And the name as of the person on the card, please? Oh, thank you. So that's the name on the card. One moment. Let me just put as well Alexander. And then we will be setting this up for your future payments. Right? Direct debit. Yeah. No worries. Yeah. Yeah. No worries with that. Reason why I've removed the late fee for you. K? No worries with that. Yeah. The payment has been successfully processed, and you would like also I got the email to put in your wife's email address. Right? Yeah. Yeah. Okay. No. I've no. No. It's okay. I got it. You mentioned earlier that your daughter sent an email. Mhmm. Uh-huh. Sure. I've I received it. I will be happy to put your email. So moving forward, you will be receiving an update all the updates about this account, including the payment receipt, invoice, or anything about this account. It will be sent to your email. Okay? You're you're welcome. You do the same. Cheers. Bye bye. You're welcome. It's my pleasure. Have a great day, both of you. 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Good morning. This is Airtel accounts. Am I speaking to Alexander Bossy Nov? Yeah.\n\nThis is Melissa from YourTel accounts. How are you today? I received your email. Just trying to reach out mhmm. Yeah.\n\nMm-mm. Mm-mm. Mhmm. Okay. Got it.\n\nOh, sure. So the reason why I've called you is in that way, I could assist you in putting your card details on file. That way, moving forward, it could be processed to your updated bank details. Okay. Oh, sure.\n\nLet me do it for you. And then since the reason why for the late payment is your card update, I will go ahead and waive the late fee for you. Okay? One moment here. Because there was a late fee billed on your invoice, ten dollars.\n\nI will waive it for you. I'll do it now. One moment. Okay. There we go.\n\nIt was waived. And then I'll just need to grab your yeah. I got the email, but there is no bank details. The reason why I called so I can set up your direct debit using your updated card details. Okay.\n\nSo sure. Just let me know if it's a Mastercard or a Visa. I'm sorry. You caught up. What is that again?\n\nYes, please. Thank you. Surely. No rush. Hi.\n\nHi. Good morning. My name is Melissa. Thank you for your help. Yes.\n\nMay I have the card number, please? Mhmm. Thank you. Let me confirm. 2931.\n\nOkay. One moment here. Can I read back? No. No.\n\nI'll just read back what I've got. Four 239530080952931. Okay. Thank you. Yes, please.\n\n3 21. And the expiration date, please? Oh, July. Okay. July 2030.\n\nYeah. Thank you. And the name as of the person on the card, please? Oh, thank you. So that's the name on the card.\n\nOne moment. Let me just put as well Alexander. And then we will be setting this up for your future payments. Right? Direct debit.\n\nYeah. No worries. Yeah. Yeah. No worries with that.\n\nReason why I've removed the late fee for you. K? No worries with that. Yeah. The payment has been successfully processed, and you would like also I got the email to put in your wife's email address.\n\nRight? Yeah. Yeah. Okay. No.\n\nI've no. No. It's okay. I got it. You mentioned earlier that your daughter sent an email.\n\nMhmm. Uh-huh. Sure. I've I received it. I will be happy to put your email.\n\nSo moving forward, you will be receiving an update all the updates about this account, including the payment receipt, invoice, or anything about this account. It will be sent to your email. Okay? You're you're welcome. You do the same.\n\nCheers. Bye bye. You're welcome. It's my pleasure. Have a great day, both of you.\n\nBye bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":3.4399998,"end":3.84,"sentiment":"neutral","sentiment_score":0.1276084929704666},{"text":"Good morning.","start":3.84,"end":4.58,"sentiment":"neutral","sentiment_score":0.29450394213199615},{"text":"This is Airtel accounts.","start":4.7999997,"end":6.48,"sentiment":"neutral","sentiment_score":0.15889440849423409},{"text":"Am I speaking to Alexander Bossy Nov?","start":6.48,"end":10.42,"sentiment":"neutral","sentiment_score":0.05262934549578598},{"text":"Yeah.","start":13.735,"end":13.974999,"sentiment":"neutral","sentiment_score":0.20603793859481812}],"sentiment":"neutral","sentiment_score":0.1284424912184477,"num_words":15,"start":3.4399998,"end":13.974999},{"sentences":[{"text":"This is Melissa from YourTel accounts.","start":13.974999,"end":16.375,"sentiment":"neutral","sentiment_score":0.30825187762578327},{"text":"How are you today?","start":16.375,"end":17.355,"sentiment":"positive","sentiment_score":0.3714562729001045},{"text":"I received your email.","start":17.494999,"end":19.355,"sentiment":"neutral","sentiment_score":0.05987173318862915},{"text":"Just trying to reach out mhmm.","start":19.974998,"end":22.395,"sentiment":"neutral","sentiment_score":0.00835545469696323},{"text":"Yeah.","start":22.695,"end":23.195,"sentiment":"neutral","sentiment_score":0.013548890128731728}],"sentiment":"neutral","sentiment_score":0.1732621384961974,"num_words":21,"start":13.974999,"end":23.195},{"sentences":[{"text":"Mm-mm.","start":26.294998,"end":26.794998,"sentiment":"neutral","sentiment_score":0.0032382875215262175},{"text":"Mm-mm.","start":26.82,"end":27.32,"sentiment":"neutral","sentiment_score":-0.007170300465077162},{"text":"Mhmm.","start":33.78,"end":34.28,"sentiment":"neutral","sentiment_score":-0.032167453318834305},{"text":"Okay.","start":38.739998,"end":39.239998,"sentiment":"neutral","sentiment_score":0.12426171451807022},{"text":"Got 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sure.","start":74.535,"end":75.415,"sentiment":"neutral","sentiment_score":0.16639169305562973}],"sentiment":"neutral","sentiment_score":0.1313773410394788,"num_words":40,"start":42.995,"end":75.415},{"sentences":[{"text":"Let me do it for you.","start":75.415,"end":76.69501,"sentiment":"neutral","sentiment_score":0.20322836687167486},{"text":"And then since the reason why for the late payment is your card update, I will go ahead and waive the late fee for you.","start":76.69501,"end":86.439995,"sentiment":"neutral","sentiment_score":0.0634038233757019},{"text":"Okay?","start":86.439995,"end":86.84,"sentiment":"neutral","sentiment_score":0.030440019443631172},{"text":"One moment here.","start":86.84,"end":87.96,"sentiment":"neutral","sentiment_score":0.021428214386105537},{"text":"Because there was a late fee billed on your invoice, ten dollars.","start":87.96,"end":92.38,"sentiment":"neutral","sentiment_score":-0.05930296486864487}],"sentiment":"neutral","sentiment_score":0.046543720634059704,"num_words":47,"start":75.415,"end":92.38},{"sentences":[{"text":"I will waive it for you.","start":92.759995,"end":94.119995,"sentiment":"neutral","sentiment_score":0.06179507573445638},{"text":"I'll do it now.","start":94.119995,"end":95.18,"sentiment":"neutral","sentiment_score":0.08426273800432682},{"text":"One moment.","start":95.32,"end":96.14,"sentiment":"neutral","sentiment_score":0.026565568521618843},{"text":"Okay.","start":98.005,"end":98.325,"sentiment":"neutral","sentiment_score":0.03643141686916351},{"text":"There we go.","start":98.325,"end":98.884995,"sentiment":"neutral","sentiment_score":0.026710183049241703}],"sentiment":"neutral","sentiment_score":0.05484465684276074,"num_words":16,"start":92.759995,"end":98.884995},{"sentences":[{"text":"It was waived.","start":98.884995,"end":99.704994,"sentiment":"neutral","sentiment_score":0.029826595758398373},{"text":"And then I'll just need to grab your yeah.","start":99.84499,"end":107.784996,"sentiment":"neutral","sentiment_score":0.02970231572786967},{"text":"I got the email, but there is no bank details.","start":108.005,"end":111.16,"sentiment":"neutral","sentiment_score":-0.1436061978340149},{"text":"The reason why I called so I can set up your direct debit using your updated card details.","start":111.22,"end":119.32001,"sentiment":"neutral","sentiment_score":0.06803815542823738},{"text":"Okay.","start":122.66,"end":123.16,"sentiment":"neutral","sentiment_score":0.02943045273423195}],"sentiment":"neutral","sentiment_score":0.004264778071423856,"num_words":41,"start":98.884995,"end":123.16},{"sentences":[{"text":"So sure.","start":123.865005,"end":126.045,"sentiment":"neutral","sentiment_score":0.008724265731871128},{"text":"Just let me know if it's a Mastercard or a Visa.","start":128.825,"end":131.965,"sentiment":"neutral","sentiment_score":-0.032630323263054546},{"text":"I'm sorry.","start":141.03,"end":141.43,"sentiment":"neutral","sentiment_score":-0.22237538546323776},{"text":"You caught up.","start":141.43,"end":141.98999,"sentiment":"negative","sentiment_score":-0.3425466517607371},{"text":"What is that again?","start":141.98999,"end":142.97,"sentiment":"neutral","sentiment_score":-0.13540704548358917}],"sentiment":"neutral","sentiment_score":-0.1070683605714955,"num_words":22,"start":123.865005,"end":142.97},{"sentences":[{"text":"Yes, please.","start":150.23,"end":151.12999,"sentiment":"neutral","sentiment_score":0.04992550238966942},{"text":"Thank you.","start":151.34999,"end":152.25,"sentiment":"neutral","sentiment_score":0.21958372741937637},{"text":"Surely.","start":156.655,"end":157.135,"sentiment":"neutral","sentiment_score":-0.016430167481303215},{"text":"No rush.","start":157.135,"end":157.955,"sentiment":"neutral","sentiment_score":-0.1702728196978569},{"text":"Hi.","start":167.13,"end":167.63,"sentiment":"neutral","sentiment_score":0.12368322908878326}],"sentiment":"neutral","sentiment_score":0.03821573522873223,"num_words":8,"start":150.23,"end":167.63},{"sentences":[{"text":"Hi.","start":167.85,"end":168.25,"sentiment":"neutral","sentiment_score":0.20314133167266848},{"text":"Good morning.","start":168.25,"end":168.97,"sentiment":"positive","sentiment_score":0.3465203046798706},{"text":"My name is Melissa.","start":168.97,"end":170.03,"sentiment":"positive","sentiment_score":0.38754022121429443},{"text":"Thank you for your 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confirm.","start":193.145,"end":195.005,"sentiment":"neutral","sentiment_score":0.15772620836893717},{"text":"2931.","start":195.705,"end":197.225,"sentiment":"neutral","sentiment_score":0.043461572378873825}],"sentiment":"neutral","sentiment_score":0.12796623459351913,"num_words":14,"start":171.53,"end":197.225},{"sentences":[{"text":"Okay.","start":197.225,"end":197.725,"sentiment":"neutral","sentiment_score":0.03263387084007263},{"text":"One moment here.","start":198.79999,"end":199.93999,"sentiment":"neutral","sentiment_score":0.02401650386552016},{"text":"Can I read back?","start":201.36,"end":202.5,"sentiment":"neutral","sentiment_score":-0.015169194433838129},{"text":"No.","start":202.72,"end":202.95999,"sentiment":"neutral","sentiment_score":-0.12399322539567947},{"text":"No.","start":202.95999,"end":203.2,"sentiment":"neutral","sentiment_score":-0.136588454246521}],"sentiment":"neutral","sentiment_score":-0.02165750749409199,"num_words":10,"start":197.225,"end":203.2},{"sentences":[{"text":"I'll just read back what I've got.","start":203.2,"end":205.22,"sentiment":"neutral","sentiment_score":-0.07965155052287239},{"text":"Four 239530080952931.","start":205.59999,"end":214.94499,"sentiment":"neutral","sentiment_score":-0.0055470801889896375},{"text":"Okay.","start":217.405,"end":217.805,"sentiment":"neutral","sentiment_score":0.009945769794285296},{"text":"Thank you.","start":217.805,"end":218.625,"sentiment":"neutral","sentiment_score":0.0934196449816227},{"text":"Yes, please.","start":221.485,"end":222.385,"sentiment":"neutral","sentiment_score":0.0196966715157032}],"sentiment":"neutral","sentiment_score":-0.023748329374939203,"num_words":14,"start":203.2,"end":222.385},{"sentences":[{"text":"3 21.","start":225.73999,"end":226.93999,"sentiment":"neutral","sentiment_score":0.003937610425055027},{"text":"And the expiration date, please?","start":226.93999,"end":229.2,"sentiment":"neutral","sentiment_score":0.0008173888549208641},{"text":"Oh, July.","start":236.45999,"end":237.12,"sentiment":"neutral","sentiment_score":0.0041541545651853085},{"text":"Okay.","start":237.26,"end":237.76,"sentiment":"neutral","sentiment_score":0.005868769250810146},{"text":"July 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moment.","start":262.27,"end":262.91,"sentiment":"neutral","sentiment_score":0.06646395474672318},{"text":"Let me just put as well Alexander.","start":262.91,"end":265.57,"sentiment":"neutral","sentiment_score":0.0915079622396401},{"text":"And then we will be setting this up for your future payments.","start":267.335,"end":270.855,"sentiment":"neutral","sentiment_score":0.17316899448633194},{"text":"Right?","start":270.855,"end":271.355,"sentiment":"neutral","sentiment_score":0.0747092217206955},{"text":"Direct debit.","start":271.415,"end":272.795,"sentiment":"neutral","sentiment_score":0.024419039487838745}],"sentiment":"neutral","sentiment_score":0.12396078665430348,"num_words":24,"start":262.27,"end":272.795},{"sentences":[{"text":"Yeah.","start":277.655,"end":278.155,"sentiment":"neutral","sentiment_score":-0.00856123585253954},{"text":"No worries.","start":280.935,"end":281.67502,"sentiment":"neutral","sentiment_score":-0.010436173528432846},{"text":"Yeah.","start":282.96002,"end":283.12003,"sentiment":"neutral","sentiment_score":0.04855142533779144},{"text":"Yeah.","start":283.12003,"end":283.44,"sentiment":"neutral","sentiment_score":0.06371864676475525},{"text":"No worries with that.","start":283.44,"end":284.40002,"sentiment":"neutral","sentiment_score":0.03635689057409763}],"sentiment":"neutral","sentiment_score":0.025362672387725778,"num_words":9,"start":277.655,"end":284.40002},{"sentences":[{"text":"Reason why I've removed the late fee for you.","start":284.40002,"end":288.32,"sentiment":"neutral","sentiment_score":-0.02351592294871807},{"text":"K?","start":288.32,"end":288.72,"sentiment":"neutral","sentiment_score":0.016412414610385895},{"text":"No worries with 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no.","start":315.5,"end":316.22,"sentiment":"neutral","sentiment_score":-0.08543159067630768},{"text":"No.","start":316.22,"end":316.46,"sentiment":"neutral","sentiment_score":-0.0876101404428482},{"text":"It's okay.","start":316.46,"end":316.94,"sentiment":"neutral","sentiment_score":0.0005761813372373581},{"text":"I got it.","start":316.94,"end":317.66,"sentiment":"neutral","sentiment_score":0.03858336806297302},{"text":"You mentioned earlier that your daughter sent an 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bye.","start":355.44498,"end":356.10498,"sentiment":"neutral","sentiment_score":0.24891549348831177},{"text":"You're welcome.","start":358.16498,"end":358.965,"sentiment":"positive","sentiment_score":0.5194467604160309},{"text":"It's my pleasure.","start":358.965,"end":359.94498,"sentiment":"positive","sentiment_score":0.48906203111012775},{"text":"Have a great day, both of you.","start":360.085,"end":362.485,"sentiment":"positive","sentiment_score":0.7972571509225028}],"sentiment":"positive","sentiment_score":0.5962575058142344,"num_words":15,"start":354.645,"end":362.485},{"sentences":[{"text":"Bye bye.","start":362.485,"end":363.145,"sentiment":"positive","sentiment_score":0.34366878867149353}],"sentiment":"positive","sentiment_score":0.34366878867149353,"num_words":2,"start":362.485,"end":363.145}]}}]},{"alternatives":[{"transcript":"Hello? No. Yes, sir. I'm speaking. Yes, sir. Yes. Sorry. And, Melissa, because I changed the the my card and saving Visa card to finish, And we forgot to to to send you email because I changed the the last three numbers in the my card. Everything is okay now? Yes. My daughter, she sent to you. Yes. She sent she sent. Yep. Yes. Correct. This is good, sir. Yeah. And everything is okay. You The same on the situation now. Just because I got new card, so you can take the take the money from my card. 3 zero two. Yeah. One second, Jess. My daughter, she sent you email. You you received my email or not? Yeah. Okay. Yeah. Yeah. Just a second. Just a second. You no. Sorry. Sorry, Melissa. You want to to send to to tell you my details from the card. Yeah? You want to to tell tell you my number from the the my Visa card? Yeah. Just a second. Yeah. Give me one moment. Good morning. I'm wife, Alexander. You want the I sell a number in Newkirk? Okay. 42395300 80952931. Okay. You want again? Back. Yeah. Correct. The VAC numbers? You want the number the VAC? 321. Then 07/03/2030. Yeah. Third. July It's Thirtieth. '30. It's thirtieth. Name which name? Sorry. Yeah. Alexander. My name is Alexander, b o z h I n o. Vivo Svinov. Bozhinov. Alexander Bozhinov. Yes. Yes. Yes. Absolutely. Yeah. Sorry. But this problem, I am regular customer to your company, and just we changed the customer. We forgot these three numbers, the back in the car. Yeah. You can't just take the money any anytime. No problem. Because Email address was just sent to my wife, you know, because I'm pension on error, but my email address. Okay. You know, because I keep my Yeah. Yeah. Melissa, you you keep my husband's email. Today, my daughter sent my email too. Oh, thank you so much. Thank you, Melissa. Thank you. Thank you. Okay. Thank you. Have a nice day. Bye. See you. Thank you for your help. Thank you. Thank you, Melissa. Thank you. Bye 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No. Yes, sir. I'm speaking. Yes, sir.\n\nYes. Sorry. And, Melissa, because I changed the the my card and saving Visa card to finish, And we forgot to to to send you email because I changed the the last three numbers in the my card. Everything is okay now? Yes.\n\nMy daughter, she sent to you. Yes. She sent she sent. Yep. Yes.\n\nCorrect. This is good, sir. Yeah. And everything is okay. You The same on the situation now.\n\nJust because I got new card, so you can take the take the money from my card. 3 zero two. Yeah. One second, Jess. My daughter, she sent you email.\n\nYou you received my email or not? Yeah. Okay. Yeah. Yeah.\n\nJust a second. Just a second. You no. Sorry. Sorry, Melissa.\n\nYou want to to send to to tell you my details from the card. Yeah? You want to to tell tell you my number from the the my Visa card? Yeah. Just a second.\n\nYeah. Give me one moment. Good morning. I'm wife, Alexander. You want the I sell a number in Newkirk?\n\nOkay. 42395300 80952931. Okay. You want again? Back.\n\nYeah. Correct. The VAC numbers? You want the number the VAC? 321.\n\nThen 07/03/2030. Yeah. Third. July It's Thirtieth. '30.\n\nIt's thirtieth. Name which name? Sorry. Yeah. Alexander.\n\nMy name is Alexander, b o z h I n o. Vivo Svinov. Bozhinov. Alexander Bozhinov. Yes.\n\nYes. Yes. Absolutely. Yeah. Sorry.\n\nBut this problem, I am regular customer to your company, and just we changed the customer. We forgot these three numbers, the back in the car. Yeah. You can't just take the money any anytime. No problem.\n\nBecause Email address was just sent to my wife, you know, because I'm pension on error, but my email address. Okay. You know, because I keep my Yeah. Yeah. Melissa, you you keep my husband's email.\n\nToday, my daughter sent my email too. Oh, thank you so much. Thank you, Melissa. Thank you. Thank you.\n\nOkay. Thank you. Have a nice day. Bye. See you.\n\nThank you for your help. Thank you. Thank you, Melissa. Thank you. 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the my Visa card?","start":144.01001,"end":149.55,"sentiment":"neutral","sentiment_score":-0.04131826683878899},{"text":"Yeah.","start":154.65001,"end":154.97,"sentiment":"neutral","sentiment_score":0.035559844225645065},{"text":"Just a second.","start":154.97,"end":155.96,"sentiment":"neutral","sentiment_score":0.0034902275850375495}],"sentiment":"neutral","sentiment_score":-0.06764501568806522,"num_words":34,"start":133.525,"end":155.96},{"sentences":[{"text":"Yeah.","start":156.765,"end":156.92499,"sentiment":"neutral","sentiment_score":-0.013816632330417631},{"text":"Give me one moment.","start":156.92499,"end":157.985,"sentiment":"neutral","sentiment_score":-0.1238324586302042},{"text":"Good morning.","start":158.36499,"end":159.185,"sentiment":"neutral","sentiment_score":0.12578134983778},{"text":"I'm wife, Alexander.","start":159.805,"end":161.345,"sentiment":"neutral","sentiment_score":0.09389838327964146},{"text":"You want the I sell a number in Newkirk?","start":163.165,"end":167.025,"sentiment":"neutral","sentiment_score":0.034071495549546346}],"sentiment":"neutral","sentiment_score":0.017408149611008793,"num_words":19,"start":156.765,"end":167.025},{"sentences":[{"text":"Okay.","start":174.5,"end":174.98001,"sentiment":"neutral","sentiment_score":0.022979922592639923},{"text":"42395300 80952931.","start":174.98001,"end":191.345,"sentiment":"neutral","sentiment_score":0.029599737375974655},{"text":"Okay.","start":192.285,"end":192.785,"sentiment":"neutral","sentiment_score":0.11108772456645966},{"text":"You want again?","start":200.85,"end":201.91,"sentiment":"neutral","sentiment_score":-0.0009049645935495695},{"text":"Back.","start":205.73001,"end":206.23001,"sentiment":"neutral","sentiment_score":-0.00508241169154644}],"sentiment":"neutral","sentiment_score":0.023183727054856718,"num_words":8,"start":174.5,"end":206.23001},{"sentences":[{"text":"Yeah.","start":215.685,"end":216.005,"sentiment":"neutral","sentiment_score":0.025826312601566315},{"text":"Correct.","start":216.005,"end":216.505,"sentiment":"neutral","sentiment_score":0.026633288711309433},{"text":"The VAC numbers?","start":217.045,"end":218.025,"sentiment":"neutral","sentiment_score":0.006969773210585117},{"text":"You want the number the VAC?","start":218.325,"end":220.745,"sentiment":"neutral","sentiment_score":0.032240553138156734},{"text":"321.","start":223.125,"end":224.345,"sentiment":"neutral","sentiment_score":0.008004541508853436}],"sentiment":"neutral","sentiment_score":0.022901398440202076,"num_words":12,"start":215.685,"end":224.345},{"sentences":[{"text":"Then 07/03/2030.","start":226.085,"end":233.5,"sentiment":"neutral","sentiment_score":0.0019865642534568906},{"text":"Yeah.","start":233.88,"end":234.38,"sentiment":"neutral","sentiment_score":0.0009082546457648276},{"text":"Third.","start":235.88,"end":236.38,"sentiment":"neutral","sentiment_score":0.0010526562109589577},{"text":"July It's Thirtieth.","start":238.28,"end":241.875,"sentiment":"neutral","sentiment_score":0.010968462253610292},{"text":"'30.","start":242.095,"end":242.815,"sentiment":"neutral","sentiment_score":0.0038662543520331383}],"sentiment":"neutral","sentiment_score":0.005338210059562698,"num_words":8,"start":226.085,"end":242.815},{"sentences":[{"text":"It's thirtieth.","start":242.815,"end":243.395,"sentiment":"neutral","sentiment_score":0.01371518592350185},{"text":"Name which name?","start":248.815,"end":249.935,"sentiment":"neutral","sentiment_score":-0.008498882253964743},{"text":"Sorry.","start":249.935,"end":250.435,"sentiment":"neutral","sentiment_score":-0.02155253291130066},{"text":"Yeah.","start":250.655,"end":250.815,"sentiment":"neutral","sentiment_score":0.01464470848441124},{"text":"Alexander.","start":252.015,"end":252.515,"sentiment":"neutral","sentiment_score":0.020130425691604618}],"sentiment":"neutral","sentiment_score":0.0018945407937280838,"num_words":8,"start":242.815,"end":252.515},{"sentences":[{"text":"My name is Alexander, b o z h I n o.","start":252.735,"end":256.58002,"sentiment":"neutral","sentiment_score":0.02551695772192695},{"text":"Vivo Svinov.","start":256.58002,"end":257.4,"sentiment":"neutral","sentiment_score":0.025421781465411186},{"text":"Bozhinov.","start":257.53998,"end":258.03998,"sentiment":"neutral","sentiment_score":0.021721621975302696},{"text":"Alexander Bozhinov.","start":258.18,"end":259.16,"sentiment":"neutral","sentiment_score":0.016893389634788036},{"text":"Yes.","start":260.9,"end":261.4,"sentiment":"neutral","sentiment_score":0.1790502369403839}],"sentiment":"neutral","sentiment_score":0.0332993374151342,"num_words":17,"start":252.735,"end":261.4},{"sentences":[{"text":"Yes.","start":263.86002,"end":264.1,"sentiment":"neutral","sentiment_score":0.06474566459655762},{"text":"Yes.","start":264.1,"end":264.34,"sentiment":"neutral","sentiment_score":0.10791010409593582},{"text":"Absolutely.","start":264.34,"end":264.84,"sentiment":"positive","sentiment_score":0.35223013162612915},{"text":"Yeah.","start":267.54,"end":268.04,"sentiment":"neutral","sentiment_score":0.170099139213562},{"text":"Sorry.","start":273.415,"end":273.735,"sentiment":"neutral","sentiment_score":-0.005008929409086704}],"sentiment":"neutral","sentiment_score":0.13799522202461958,"num_words":5,"start":263.86002,"end":273.735},{"sentences":[{"text":"But this problem, I am regular customer to your company, and just we changed the customer.","start":273.735,"end":279.335,"sentiment":"neutral","sentiment_score":-0.025306771509349346},{"text":"We forgot these three numbers, the back in the car.","start":279.335,"end":282.315,"sentiment":"neutral","sentiment_score":-0.010762395989149808},{"text":"Yeah.","start":283.01498,"end":283.41,"sentiment":"neutral","sentiment_score":0.05267767980694771},{"text":"You can't just take the money any anytime.","start":288.85,"end":291.03,"sentiment":"neutral","sentiment_score":0.025446662097238004},{"text":"No problem.","start":291.33002,"end":291.99,"sentiment":"neutral","sentiment_score":0.20009608566761017}],"sentiment":"neutral","sentiment_score":0.0038894822669995792,"num_words":37,"start":273.735,"end":291.99},{"sentences":[{"text":"Because Email address was just sent to my wife, you know, because I'm pension on error, but my email address.","start":293.09,"end":313.72998,"sentiment":"neutral","sentiment_score":0.023563308850862087},{"text":"Okay.","start":314.59,"end":315.09,"sentiment":"neutral","sentiment_score":-0.0023669330403208733},{"text":"You know, because I keep my Yeah.","start":318.83,"end":322.90997,"sentiment":"neutral","sentiment_score":-0.019689966924488544},{"text":"Yeah.","start":322.90997,"end":323.40997,"sentiment":"neutral","sentiment_score":0.03264034539461136},{"text":"Melissa, you you keep my husband's email.","start":323.47,"end":327.10498,"sentiment":"neutral","sentiment_score":0.03901795723608562}],"sentiment":"neutral","sentiment_score":0.017689875598686438,"num_words":36,"start":293.09,"end":327.10498},{"sentences":[{"text":"Today, my daughter sent my email too.","start":327.10498,"end":330.965,"sentiment":"neutral","sentiment_score":0.025453937905175344},{"text":"Oh, thank you so much.","start":346.07,"end":347.83,"sentiment":"positive","sentiment_score":0.4266021192073822},{"text":"Thank you, Melissa.","start":347.83,"end":348.71,"sentiment":"neutral","sentiment_score":0.2561091681321462},{"text":"Thank you.","start":348.71,"end":349.43,"sentiment":"neutral","sentiment_score":0.23049353808164597},{"text":"Thank you.","start":349.43,"end":350.16998,"sentiment":"neutral","sentiment_score":0.26577793061733246}],"sentiment":"neutral","sentiment_score":0.21431887385092283,"num_words":19,"start":327.10498,"end":350.16998},{"sentences":[{"text":"Okay.","start":350.38998,"end":350.87,"sentiment":"neutral","sentiment_score":0.21805107593536377},{"text":"Thank you.","start":350.87,"end":351.43,"sentiment":"positive","sentiment_score":0.39923274517059326},{"text":"Have a nice day.","start":351.43,"end":352.57,"sentiment":"positive","sentiment_score":0.5555140376091003},{"text":"Bye.","start":354.105,"end":354.605,"sentiment":"neutral","sentiment_score":0.27864426374435425},{"text":"See you.","start":355.225,"end":355.965,"sentiment":"neutral","sentiment_score":0.28026628494262695}],"sentiment":"positive","sentiment_score":0.407774955034256,"num_words":10,"start":350.38998,"end":355.965},{"sentences":[{"text":"Thank you for your help.","start":356.42502,"end":357.545,"sentiment":"positive","sentiment_score":0.6145875692367554},{"text":"Thank you.","start":357.545,"end":358.20502,"sentiment":"positive","sentiment_score":0.5493673384189606},{"text":"Thank you, Melissa.","start":361.945,"end":362.845,"sentiment":"positive","sentiment_score":0.6723446846008301},{"text":"Thank you.","start":362.905,"end":363.86502,"sentiment":"positive","sentiment_score":0.7147186696529388},{"text":"Bye bye.","start":363.86502,"end":364.525,"sentiment":"neutral","sentiment_score":0.08187976107001305}],"sentiment":"positive","sentiment_score":0.5558502455907208,"num_words":14,"start":356.42502,"end":364.525}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello?\n\nChannel 0: Hi. Good morning. This is Airtel accounts. Am I speaking to Alexander Bossy Nov?\n\nChannel 1: No. Yes, sir. I'm speaking.\n\nChannel 0: Yeah. This is Melissa from YourTel accounts. How are you today? I received your email.\n\nChannel 1: Yes,\n\nChannel 0: Just trying to reach\n\nChannel 1: sir.\n\nChannel 0: out mhmm.\n\nChannel 1: Yes. Sorry.\n\nChannel 0: Yeah.\n\nChannel 1: And, Melissa, because I changed the the my card and\n\nChannel 0: Mm-mm.\n\nChannel 1: saving\n\nChannel 0: Mm-mm.\n\nChannel 1: Visa card to finish, And we forgot to to to send you email because\n\nChannel 0: Mhmm.\n\nChannel 1: I changed the the last three numbers in the my card. Everything\n\nChannel 0: Okay.\n\nChannel 1: is okay now? Yes. My daughter,\n\nChannel 0: Got\n\nChannel 1: she\n\nChannel 0: it.\n\nChannel 1: sent to you. Yes. She\n\nChannel 0: Oh,\n\nChannel 1: sent\n\nChannel 0: sure.\n\nChannel 1: she\n\nChannel 0: So\n\nChannel 1: sent.\n\nChannel 0: the reason why I've called you is in that way,\n\nChannel 1: Yep.\n\nChannel 0: I could assist you in putting your card details on file. That way, moving forward, it could be processed to your updated bank details.\n\nChannel 1: Yes. Correct. This is good, sir.\n\nChannel 0: Okay.\n\nChannel 1: Yeah. And everything is okay. You The same on the situation now. Just because I got new card, so you can take the take the money from my card.\n\nChannel 0: Oh, sure. Let me do it for you. And then since the reason why for the late payment is your card update, I will go ahead and waive the late fee for you. Okay? One moment here.\n\nBecause there was a late fee billed on your invoice,\n\nChannel 1: 3\n\nChannel 0: ten dollars. I will\n\nChannel 1: zero\n\nChannel 0: waive it for you. I'll do it now.\n\nChannel 1: two.\n\nChannel 0: One moment.\n\nChannel 1: Yeah.\n\nChannel 0: Okay. There\n\nChannel 1: One\n\nChannel 0: we\n\nChannel 1: second,\n\nChannel 0: go. It was\n\nChannel 1: Jess.\n\nChannel 0: waived. And then I'll just need\n\nChannel 1: My daughter,\n\nChannel 0: to grab\n\nChannel 1: she sent\n\nChannel 0: your\n\nChannel 1: you email. You you received my email or not?\n\nChannel 0: yeah. I got the email, but there is no bank details. The reason why I called so I can set up your direct debit using your updated card details.\n\nChannel 1: Yeah. Okay. Yeah. Yeah.\n\nChannel 0: Okay.\n\nChannel 1: Just a second.\n\nChannel 0: So\n\nChannel 1: Just a second.\n\nChannel 0: sure. Just let me know if\n\nChannel 1: You\n\nChannel 0: it's a Mastercard\n\nChannel 1: no.\n\nChannel 0: or\n\nChannel 1: Sorry.\n\nChannel 0: a Visa.\n\nChannel 1: Sorry, Melissa. You want to to send to to tell you my details from the card. Yeah?\n\nChannel 0: I'm sorry. You caught up. What is that again?\n\nChannel 1: You want to to tell tell you my number from the the my Visa card?\n\nChannel 0: Yes, please. Thank you.\n\nChannel 1: Yeah. Just a second.\n\nChannel 0: Surely.\n\nChannel 1: Yeah. Give me\n\nChannel 0: No\n\nChannel 1: one\n\nChannel 0: rush.\n\nChannel 1: moment. Good morning. I'm wife, Alexander. You want the I sell a number in Newkirk?\n\nChannel 0: Hi. Hi. Good morning. My name is Melissa. Thank you for your help.\n\nYes. May I have the card number, please?\n\nChannel 1: Okay. 42395300\n\nChannel 0: Mhmm.\n\nChannel 1: 80952931. Okay.\n\nChannel 0: Thank you. Let me confirm. 2931. Okay. One moment here.\n\nChannel 1: You want\n\nChannel 0: Can\n\nChannel 1: again?\n\nChannel 0: I read back? No. No. I'll just read back what I've got. Four\n\nChannel 1: Back.\n\nChannel 0: 239530080952931.\n\nChannel 1: Yeah. Correct. The VAC\n\nChannel 0: Okay.\n\nChannel 1: numbers?\n\nChannel 0: Thank you.\n\nChannel 1: You want the number the VAC?\n\nChannel 0: Yes, please.\n\nChannel 1: 321.\n\nChannel 0: 3\n\nChannel 1: Then\n\nChannel 0: 21. And the expiration date, please?\n\nChannel 1: 07/03/2030. Yeah. Third.\n\nChannel 0: Oh, July. Okay. July\n\nChannel 1: July\n\nChannel 0: 2030.\n\nChannel 1: It's Thirtieth. '30. It's thirtieth.\n\nChannel 0: Yeah. Thank you. And the name as of the person on the card, please?\n\nChannel 1: Name which name? Sorry. Yeah. Alexander. My name is Alexander, b o z h I n o.\n\nVivo Svinov. Bozhinov. Alexander Bozhinov.\n\nChannel 0: Oh, thank you. So\n\nChannel 1: Yes.\n\nChannel 0: that's the name on the card. One moment. Let me just put\n\nChannel 1: Yes.\n\nChannel 0: as\n\nChannel 1: Yes.\n\nChannel 0: well\n\nChannel 1: Absolutely.\n\nChannel 0: Alexander. And then\n\nChannel 1: Yeah.\n\nChannel 0: we will be setting this up for your future payments. Right? Direct debit.\n\nChannel 1: Sorry. But this problem, I am regular customer to your company, and\n\nChannel 0: Yeah.\n\nChannel 1: just we changed the customer. We forgot these three numbers,\n\nChannel 0: No\n\nChannel 1: the\n\nChannel 0: worries.\n\nChannel 1: back in the car.\n\nChannel 0: Yeah.\n\nChannel 1: Yeah.\n\nChannel 0: Yeah. No worries with that. Reason why I've removed the late fee for you. K? No\n\nChannel 1: You\n\nChannel 0: worries\n\nChannel 1: can't\n\nChannel 0: with\n\nChannel 1: just\n\nChannel 0: that.\n\nChannel 1: take the money any anytime. No problem.\n\nChannel 0: Yeah.\n\nChannel 1: Because\n\nChannel 0: The payment has been successfully processed, and you would like also I got the email to put in your wife's email address. Right?\n\nChannel 1: Email address was just sent to my wife, you know, because I'm pension\n\nChannel 0: Yeah. Yeah.\n\nChannel 1: on error, but\n\nChannel 0: Okay.\n\nChannel 1: my email address. Okay.\n\nChannel 0: No. I've no. No. It's okay. I got it.\n\nYou mentioned earlier\n\nChannel 1: You\n\nChannel 0: that\n\nChannel 1: know, because\n\nChannel 0: your\n\nChannel 1: I\n\nChannel 0: daughter\n\nChannel 1: keep\n\nChannel 0: sent\n\nChannel 1: my\n\nChannel 0: an email.\n\nChannel 1: Yeah. Yeah. Melissa, you you keep my husband's email. Today, my daughter sent\n\nChannel 0: Mhmm.\n\nChannel 1: my email too.\n\nChannel 0: Uh-huh. Sure. I've I received it. I will be happy to put your email. So moving forward, you will be receiving an update all the updates about this account, including the payment receipt, invoice, or anything about\n\nChannel 1: Oh,\n\nChannel 0: this account.\n\nChannel 1: thank you so\n\nChannel 0: It\n\nChannel 1: much.\n\nChannel 0: will be\n\nChannel 1: Thank\n\nChannel 0: sent\n\nChannel 1: you,\n\nChannel 0: to\n\nChannel 1: Melissa.\n\nChannel 0: your email.\n\nChannel 1: Thank you.\n\nChannel 0: Okay?\n\nChannel 1: Thank you. Okay. Thank you.\n\nChannel 0: You're\n\nChannel 1: Have a nice\n\nChannel 0: you're\n\nChannel 1: day.\n\nChannel 0: welcome. You do the\n\nChannel 1: Bye.\n\nChannel 0: same. Cheers.\n\nChannel 1: See\n\nChannel 0: Bye\n\nChannel 1: you.\n\nChannel 0: bye.\n\nChannel 1: Thank you for your help. Thank you.\n\nChannel 0: You're welcome. It's my pleasure. Have a great day, both\n\nChannel 1: Thank\n\nChannel 0: of you.\n\nChannel 1: you, Melissa.\n\nChannel 0: Bye bye.\n\nChannel 1: Thank you. Bye bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":1.8399999,"end":2.34,"sentiment":"neutral","sentiment_score":0.029356583952903748}],"sentiment":"neutral","sentiment_score":0.029356583952903748,"channel":1,"num_words":1,"start":1.8399999,"end":2.34},{"sentences":[{"text":"Hi.","start":3.4399998,"end":3.84,"sentiment":"neutral","sentiment_score":0.1276084929704666},{"text":"Good morning.","start":3.84,"end":4.58,"sentiment":"neutral","sentiment_score":0.29450394213199615},{"text":"This is Airtel accounts.","start":4.7999997,"end":6.48,"sentiment":"neutral","sentiment_score":0.15889440849423409},{"text":"Am I speaking to Alexander Bossy 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mhmm.","start":20.935,"end":22.395,"sentiment":"neutral","sentiment_score":-0.012156194541603327}],"sentiment":"neutral","sentiment_score":-0.012156194541603327,"channel":0,"num_words":2,"start":20.935,"end":22.395},{"sentences":[{"text":"Yes.","start":22.125,"end":22.445,"sentiment":"neutral","sentiment_score":-0.0037006800994277},{"text":"Sorry.","start":22.445,"end":22.925,"sentiment":"neutral","sentiment_score":-0.04739084094762802}],"sentiment":"neutral","sentiment_score":-0.02554576052352786,"channel":1,"num_words":2,"start":22.125,"end":22.925},{"sentences":[{"text":"Yeah.","start":22.695,"end":23.195,"sentiment":"neutral","sentiment_score":0.013548890128731728}],"sentiment":"neutral","sentiment_score":0.013548890128731728,"channel":0,"num_words":1,"start":22.695,"end":23.195},{"sentences":[{"text":"And, Melissa, because I changed the the my card 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The representative, Melissa, informed him that there was a late fee and that he would be refunded. She also informed him that he would receive an update on his account and that he can use his wife's email address to receive updates."},"intents":{"segments":[{"text":"I could assist you in putting your card details on file. That way, moving forward, it could be processed to your updated bank details. Yes.","start_word":118,"end_word":142,"intents":[{"intent":"Assist with card details","confidence_score":0.09979751}]},{"text":"Let me do it for you. And then since the reason why for the late payment is your card update, I will go ahead and waive the late fee for you. Okay? One moment here.","start_word":180,"end_word":214,"intents":[{"intent":"Waive late fee","confidence_score":0.6287839}]},{"text":"The reason why I called so I can set up your direct debit using your updated card details. 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And, Melissa, because I changed the the my card and Mm-mm. saving Mm-mm. Visa card to finish, And we forgot to to to send you email because Mhmm. I changed the the last three numbers in the my card. Everything Okay. is okay now? Yes. My daughter, Got she it. sent to you. Yes. She Oh, sent sure. she So sent. the reason why I've called you is in that way, Yep. I could assist you in putting your card details on file. That way, moving forward, it could be processed to your updated bank details. Yes.","start_word":31,"end_word":142,"sentiment":"neutral","sentiment_score":0.05290987342596054},{"text":"Correct. This is good, sir.","start_word":143,"end_word":147,"sentiment":"positive","sentiment_score":0.4551142752170563},{"text":"Okay. Yeah. And everything is okay. You The same on the situation now. Just because I got new card, so you can take the take the money from my card. Oh, sure. Let me do it for you. And then since the reason why for the late payment is your card update, I will go ahead and waive the late fee for you. Okay? One moment here. Because there was a late fee billed on your invoice, 3 ten dollars. I will zero waive it for you. I'll do it now. two. One moment. Yeah. Okay. There One we second, go. It was Jess. waived. And then I'll just need My daughter, to grab she sent your you email. You you received my email or not? yeah. I got the email, but there is no bank details. The reason why I called so I can set up your direct debit using your updated card details. Yeah. Okay. Yeah. Yeah. Okay. Just a second. So Just a second. sure. Just let me know if You it's a Mastercard no. or Sorry. a Visa. Sorry, Melissa. You want to to send to to tell you my details from the card. Yeah? I'm sorry. You caught up. What is that again? You want to to tell tell you my number from the the my Visa card? Yes, please. Thank you. Yeah. Just a second. Surely. Yeah. Give me No one rush. moment. Good morning. I'm wife, Alexander. You want the I sell a number in Newkirk? Hi. Hi.","start_word":148,"end_word":402,"sentiment":"neutral","sentiment_score":0.01712521298551092},{"text":"Good morning. My name is Melissa. Thank you for your help.","start_word":403,"end_word":413,"sentiment":"positive","sentiment_score":0.4657457768917084},{"text":"Yes. May I have the card number, please? Okay. 42395300 Mhmm. 80952931. Okay. Thank you. Let me confirm. 2931. Okay. One moment here. You want Can again? I read back? No. No. I'll just read back what I've got. Four Back. 239530080952931. Yeah. Correct. The VAC Okay. numbers? Thank you. You want the number the VAC? Yes, please. 321. 3 Then 21. And the expiration date, please? 07/03/2030. Yeah. Third. Oh, July. Okay. July July 2030. It's Thirtieth. '30. It's thirtieth. Yeah. Thank you. And the name as of the person on the card, please? Name which name? Sorry. Yeah. Alexander. My name is Alexander, b o z h I n o. Vivo Svinov. Bozhinov. Alexander Bozhinov.","start_word":414,"end_word":530,"sentiment":"neutral","sentiment_score":0.02594323456287384},{"text":"Oh, thank you.","start_word":531,"end_word":533,"sentiment":"positive","sentiment_score":0.5178708434104919},{"text":"So Yes. that's the name on the card. One moment. Let me just put Yes. as Yes. well Absolutely. Alexander. And then Yeah. we will be setting this up for your future payments. Right? Direct debit. Sorry. But this problem, I am regular customer to your company, and Yeah. just we changed the customer. We forgot these three numbers, No the worries. back in the car. Yeah. Yeah. Yeah. No worries with that. Reason why I've removed the late fee for you. K? No You worries can't with just that. take the money any anytime. No problem. Yeah. Because The payment has been successfully processed, and you would like also I got the email to put in your wife's email address. Right? Email address was just sent to my wife, you know, because I'm pension Yeah. Yeah. on error, but Okay. my email address. Okay. No. I've no. No. It's okay. I got it. You mentioned earlier You that know, because your I daughter keep sent my an email. Yeah. Yeah. Melissa, you you keep my husband's email. Today, my daughter sent Mhmm. my email too. Uh-huh. Sure. I've I received it.","start_word":534,"end_word":725,"sentiment":"neutral","sentiment_score":0.0645703449845314},{"text":"I will be happy to put your email.","start_word":726,"end_word":733,"sentiment":"positive","sentiment_score":0.4044508039951325},{"text":"So moving forward, you will be receiving an update all the updates about this account, including the payment receipt, invoice, or anything about Oh, this account.","start_word":734,"end_word":759,"sentiment":"neutral","sentiment_score":0.19857943058013916},{"text":"thank you It so much.","start_word":760,"end_word":764,"sentiment":"positive","sentiment_score":0.4879617691040039},{"text":"will be Thank sent you, to Melissa. your email. Thank you. Okay? 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