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Okay.","paragraphs":[{"sentences":[{"text":"Hello.","start":6.56,"end":6.8799996,"sentiment":"neutral","sentiment_score":0.0749472975730896},{"text":"Hi.","start":6.8799996,"end":7.3599997,"sentiment":"neutral","sentiment_score":0.0762099102139473},{"text":"This is Mohit speaking.","start":7.3599997,"end":8.66,"sentiment":"neutral","sentiment_score":0.06480754353106022},{"text":"I I wanted to call because I have an Indian SIM, which is a physical SIM, and I wanted to convert it to eSIM.","start":9.44,"end":15.78,"sentiment":"neutral","sentiment_score":0.04722144136515757},{"text":"I don't know if that's something you guys do.","start":16.535,"end":18.555,"sentiment":"neutral","sentiment_score":-0.0037342596074773204}],"sentiment":"neutral","sentiment_score":0.03872034969763496,"num_words":39,"start":6.56,"end":18.555},{"sentences":[{"text":"I'm I'm currently based in Sydney.","start":18.855,"end":20.715,"sentiment":"neutral","sentiment_score":0.0227379131441315},{"text":"Okay.","start":35.96,"end":36.46,"sentiment":"neutral","sentiment_score":0.0026171840727329254}],"sentiment":"neutral","sentiment_score":0.019863523276788846,"num_words":7,"start":18.855,"end":36.46}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Good afternoon. Thank you so much for calling your Total account. How may I help you today?\n\nChannel 1: Hello. Hi. This is Mohit speaking. I I wanted to call because I have an Indian SIM, which is a physical SIM, and I wanted to convert it to eSIM. I don't know if that's something you guys do.\n\nI'm I'm currently based in Sydney.\n\nChannel 0: Thank you for your call. However, we would like to let you know the this is Airtel AU, and we only provide services to Australian phone number, and we are a Internet service provider in Australia. About\n\nChannel 1: Okay.\n\nChannel 0: your phone number in India, you have to contact Airtel India, your local network, to get","paragraphs":[{"sentences":[{"text":"Good afternoon.","start":0.79999995,"end":1.54,"sentiment":"positive","sentiment_score":0.5275870263576508},{"text":"Thank you so much for calling your Total account.","start":1.5999999,"end":4.08,"sentiment":"positive","sentiment_score":0.7680115302403768},{"text":"How may I help you today?","start":4.08,"end":5.38,"sentiment":"positive","sentiment_score":0.587293803691864}],"sentiment":"positive","sentiment_score":0.6759435674723457,"channel":0,"num_words":17,"start":0.79999995,"end":5.38},{"sentences":[{"text":"Hello.","start":6.56,"end":6.8799996,"sentiment":"neutral","sentiment_score":0.0749472975730896},{"text":"Hi.","start":6.8799996,"end":7.3599997,"sentiment":"neutral","sentiment_score":0.0762099102139473},{"text":"This is Mohit speaking.","start":7.3599997,"end":8.66,"sentiment":"neutral","sentiment_score":0.06480754353106022},{"text":"I I wanted to call because I have an Indian SIM, which is a physical SIM, and I wanted to convert it to eSIM.","start":9.44,"end":15.78,"sentiment":"neutral","sentiment_score":0.04722144136515757},{"text":"I don't know if that's something you guys do.","start":16.535,"end":18.555,"sentiment":"neutral","sentiment_score":-0.0037342596074773204}],"sentiment":"neutral","sentiment_score":0.03872034969763496,"channel":1,"num_words":39,"start":6.56,"end":18.555},{"sentences":[{"text":"I'm I'm currently based in Sydney.","start":18.855,"end":20.715,"sentiment":"neutral","sentiment_score":0.0227379131441315}],"sentiment":"neutral","sentiment_score":0.0227379131441315,"channel":1,"num_words":6,"start":18.855,"end":20.715},{"sentences":[{"text":"Thank you for your call.","start":21.895,"end":23.175,"sentiment":"positive","sentiment_score":0.4947444319725037},{"text":"However, we would like to let you know the this is Airtel AU, and we only provide services to Australian phone number, and we are a Internet service provider in Australia.","start":23.175,"end":34.74,"sentiment":"neutral","sentiment_score":0.02560924384142122},{"text":"About","start":35.68,"end":36.0,"sentiment":"neutral","sentiment_score":-0.0008326098322868347}],"sentiment":"neutral","sentiment_score":0.08829124619227809,"channel":0,"num_words":37,"start":21.895,"end":36.0},{"sentences":[{"text":"Okay.","start":35.96,"end":36.46,"sentiment":"neutral","sentiment_score":0.0026171840727329254}],"sentiment":"neutral","sentiment_score":0.0026171840727329254,"channel":1,"num_words":1,"start":35.96,"end":36.46},{"sentences":[{"text":"your phone number in India, you have to contact Airtel India, your local network, to get","start":36.0,"end":41.399937,"sentiment":"neutral","sentiment_score":0.003984159789979458}],"sentiment":"neutral","sentiment_score":0.003984159789979458,"channel":0,"num_words":16,"start":36.0,"end":41.399937}]},"summary":{"result":"success","short":"The customer, Mohit, calls the Total account to inquire about converting his Indian SIM to eSIM. The representative informs him that they only provide services to Australian phone numbers and only offer Airtel AU. The representative also tells Mohit that he needs to contact Airtel India in India to get assistance with obtaining eSIM."},"intents":{"segments":[{"text":"I I wanted to call because I have an Indian SIM, which is a physical SIM, and I wanted to convert it to eSIM.","start_word":23,"end_word":46,"intents":[{"intent":"Convert esim to esim","confidence_score":0.35922527}]},{"text":"However, we would like to let you know the this is Airtel AU, and we only provide services to Australian phone number, and we are a Internet service provider in Australia.","start_word":67,"end_word":97,"intents":[{"intent":"Provide services to australian phone number","confidence_score":0.52446896}]},{"text":"However, we would like to let you know the this is Airtel AU, and we only provide services to Australian phone number, and we are a Internet service provider in Australia. About Okay.","start_word":67,"end_word":99,"intents":[{"intent":"Inform about airtel au","confidence_score":0.14944044}]}]},"sentiments":{"segments":[{"text":"Good afternoon. Thank you so much for calling your Total account. How may I help you today?","start_word":0,"end_word":16,"sentiment":"positive","sentiment_score":0.6624457836151123},{"text":"Hello. Hi. This is Mohit speaking. I I wanted to call because I have an Indian SIM, which is a physical SIM, and I wanted to convert it to eSIM. I don't know if that's something you guys do. I'm I'm currently based in Sydney.","start_word":17,"end_word":61,"sentiment":"neutral","sentiment_score":0.035313818603754044},{"text":"Thank you for your call.","start_word":62,"end_word":66,"sentiment":"positive","sentiment_score":0.4912225008010864},{"text":"However, we would like to let you know the this is Airtel AU, and we only provide services to Australian phone number, and we are a Internet service provider in Australia. About Okay. your phone number in India, you have to contact Airtel India, your local network, to get","start_word":67,"end_word":115,"sentiment":"neutral","sentiment_score":0.018714645877480507}],"average":{"sentiment":"neutral","sentiment_score":0.12734957048969883}}}}