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Goodbye.","paragraphs":[{"sentences":[{"text":"You have called Danny from Straight Orthodontics.","start":1.12,"end":3.62,"sentiment":"neutral","sentiment_score":-0.13783289066382817},{"text":"Our rooms are closed for the Easter long weekend.","start":4.4,"end":6.8999996,"sentiment":"negative","sentiment_score":-0.44469543629222447},{"text":"We will reopen at 08:30AM on Tuesday, April 7.","start":7.12,"end":11.460001,"sentiment":"neutral","sentiment_score":-0.08282888970441288},{"text":"For orthodontic emergencies only, please leave your name and a number, and we will get back to you as soon as possible.","start":11.84,"end":18.435,"sentiment":"neutral","sentiment_score":-0.021887173029509457},{"text":"For all other matters, including appointments, accounts, and inquiries, please call back after 08:30AM on Tuesday, April 7.","start":19.055,"end":27.875,"sentiment":"neutral","sentiment_score":0.0279035744153791}],"sentiment":"neutral","sentiment_score":-0.08756619439675258,"num_words":65,"start":1.12,"end":27.875},{"sentences":[{"text":"Doctor Tom, doctor Wayne, and the team at Straight Orthodontics wish all our patients and families a safe and happy Easter.","start":28.31,"end":34.97,"sentiment":"positive","sentiment_score":0.5452223420143127},{"text":"Thank you.","start":35.27,"end":36.09,"sentiment":"positive","sentiment_score":0.3643600344657898},{"text":"Ten seconds left.","start":306.975,"end":308.435,"sentiment":"neutral","sentiment_score":-0.11845492323239644},{"text":"Your recording has reached its maximum length.","start":308.655,"end":311.05502,"sentiment":"negative","sentiment_score":-0.39981888447489056},{"text":"To end, press hash.","start":311.05502,"end":312.755,"sentiment":"neutral","sentiment_score":-0.1424241717904806}],"sentiment":"neutral","sentiment_score":0.22850258386618383,"num_words":37,"start":28.31,"end":312.755},{"sentences":[{"text":"To cancel, press star.","start":312.815,"end":314.73502,"sentiment":"neutral","sentiment_score":-0.12078243307769299},{"text":"To listen, press 1.","start":314.73502,"end":316.415,"sentiment":"neutral","sentiment_score":-0.06743238586932421},{"text":"Message sent.","start":316.415,"end":317.295,"sentiment":"neutral","sentiment_score":-0.09012850001454353},{"text":"Goodbye.","start":317.295,"end":317.795,"sentiment":"neutral","sentiment_score":-0.09772948175668716}],"sentiment":"neutral","sentiment_score":-0.09371325068853119,"num_words":11,"start":312.815,"end":317.795}]}}]}],"paragraphs":{"transcript":"\nChannel 1: You have called Danny from Straight Orthodontics. Our rooms are closed for the Easter long weekend. We will reopen at 08:30AM on Tuesday, April 7. For orthodontic emergencies only, please leave your name and a number, and we will get back to you as soon as possible. For all other matters, including appointments, accounts, and inquiries, please call back after 08:30AM on Tuesday, April 7.\n\nDoctor Tom, doctor Wayne, and the team at Straight Orthodontics wish all our patients and families a safe and happy Easter. Thank you. Ten seconds left. Your recording has reached its maximum length. To end, press hash.\n\nTo cancel, press star. To listen, press 1. Message sent. Goodbye.","paragraphs":[{"sentences":[{"text":"You have called Danny from Straight Orthodontics.","start":1.12,"end":3.62,"sentiment":"neutral","sentiment_score":-0.13783289066382817},{"text":"Our rooms are closed for the Easter long weekend.","start":4.4,"end":6.8999996,"sentiment":"negative","sentiment_score":-0.44469543629222447},{"text":"We will reopen at 08:30AM on Tuesday, April 7.","start":7.12,"end":11.460001,"sentiment":"neutral","sentiment_score":-0.08282888970441288},{"text":"For orthodontic emergencies only, please leave your name and a number, and we will get back to you as soon as possible.","start":11.84,"end":18.435,"sentiment":"neutral","sentiment_score":-0.021887173029509457},{"text":"For all other matters, including appointments, accounts, and inquiries, please call back after 08:30AM on Tuesday, April 7.","start":19.055,"end":27.875,"sentiment":"neutral","sentiment_score":0.0279035744153791}],"sentiment":"neutral","sentiment_score":-0.08756619439675258,"channel":1,"num_words":65,"start":1.12,"end":27.875},{"sentences":[{"text":"Doctor Tom, doctor Wayne, and the team at Straight Orthodontics wish all our patients and families a safe and happy Easter.","start":28.31,"end":34.97,"sentiment":"positive","sentiment_score":0.5452223420143127},{"text":"Thank you.","start":35.27,"end":36.09,"sentiment":"positive","sentiment_score":0.3643600344657898},{"text":"Ten seconds left.","start":306.975,"end":308.435,"sentiment":"neutral","sentiment_score":-0.11845492323239644},{"text":"Your recording has reached its maximum length.","start":308.655,"end":311.05502,"sentiment":"negative","sentiment_score":-0.39981888447489056},{"text":"To end, press hash.","start":311.05502,"end":312.755,"sentiment":"neutral","sentiment_score":-0.1424241717904806}],"sentiment":"neutral","sentiment_score":0.22850258386618383,"channel":1,"num_words":37,"start":28.31,"end":312.755},{"sentences":[{"text":"To cancel, press star.","start":312.815,"end":314.73502,"sentiment":"neutral","sentiment_score":-0.12078243307769299},{"text":"To listen, press 1.","start":314.73502,"end":316.415,"sentiment":"neutral","sentiment_score":-0.06743238586932421},{"text":"Message sent.","start":316.415,"end":317.295,"sentiment":"neutral","sentiment_score":-0.09012850001454353},{"text":"Goodbye.","start":317.295,"end":317.795,"sentiment":"neutral","sentiment_score":-0.09772948175668716}],"sentiment":"neutral","sentiment_score":-0.09371325068853119,"channel":1,"num_words":11,"start":312.815,"end":317.795}]},"summary":{"result":"success","short":"The customer called Danny from Straight Orthodontics but his rooms are closed for Easter long weekend. The representative informs the customer that they will reopen at somebody's guess on Tuesday, April 7 and that all other matters including appointments, accounts, and inquiries can be called back after somebody's given the Easter greeting. The recording has reached its maximum length and the customer is given options to end or listen to the message before it ends."},"intents":{"segments":[{"text":"Our rooms are closed for the Easter long weekend. We will reopen at 08:30AM on Tuesday, April 7. For orthodontic emergencies only, please leave your name and a number, and we will get back to you as soon as possible.","start_word":7,"end_word":46,"intents":[{"intent":"Inform about closing","confidence_score":0.011226004}]},{"text":"For all other matters, including appointments, accounts, and inquiries, please call back after 08:30AM on Tuesday, April 7. Doctor Tom, doctor Wayne, and the team at Straight Orthodontics wish all our patients and families a safe and happy Easter. Thank you.","start_word":47,"end_word":87,"intents":[{"intent":"Provide information","confidence_score":0.010591395},{"intent":"Offer callback","confidence_score":0.19015522}]},{"text":"To cancel, press star. To listen, press 1. Message sent. Goodbye.","start_word":102,"end_word":112,"intents":[{"intent":"Offer to cancel appointment","confidence_score":0.011138779},{"intent":"Offer to cancel appointment","confidence_score":0.019717535}]}]},"sentiments":{"segments":[{"text":"You have called Danny from Straight Orthodontics.","start_word":0,"end_word":6,"sentiment":"neutral","sentiment_score":-0.1353139728307724},{"text":"Our rooms are closed for the Easter long weekend.","start_word":7,"end_word":15,"sentiment":"negative","sentiment_score":-0.4426034092903137},{"text":"We will reopen at 08:30AM on Tuesday, April 7. For orthodontic emergencies only, please leave your name and a number, and we will get back to you as soon as possible. For all other matters, including appointments, accounts, and inquiries, please call back after 08:30AM on Tuesday, April 7. Doctor Tom, doctor Wayne, and the team at Straight Orthodontics wish all our patients and families a safe and happy Easter.","start_word":16,"end_word":85,"sentiment":"neutral","sentiment_score":0.1451297104358673},{"text":"Thank you.","start_word":86,"end_word":87,"sentiment":"positive","sentiment_score":0.37207648158073425},{"text":"Ten seconds left.","start_word":88,"end_word":90,"sentiment":"neutral","sentiment_score":-0.1242336556315422},{"text":"Your recording has reached its maximum length.","start_word":91,"end_word":97,"sentiment":"negative","sentiment_score":-0.3930332064628601},{"text":"To end, press hash. To cancel, press star. To listen, press 1. Message sent. Goodbye.","start_word":98,"end_word":112,"sentiment":"neutral","sentiment_score":-0.11177805811166765}],"average":{"sentiment":"neutral","sentiment_score":0.015689142288700227}}}}