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How can I help you today? Mhmm. Mhmm. Thank you so much. And I do apologize that you had to contact us regarding this, though the payment was made September 15. But no worries. We'll rectify this soon, and we'll make sure Mhmm. Mhmm. No worries. I'll take a look into that on your account. Could you provide the last name on your account, please? Okay. Can you provide me the business name, please? Just give me one second. Skin cooling. Yeah. Sure. No. We use either the name I mean, the name let me just Okay. Let me just try it again one more second. Okay. Hold on. Let me try it again. Thank you so much, Sarah. And I already have your account pulled up. Now get let it go. K. Yeah. That's $251.90. It's still showing us an outstanding balance on our end. Let me just ask further details from you for the payment. So the payment was made September 15. Can you tell me uh-huh. Can you tell me the mode of payment that that you used? Mhmm. Do you have oh, I see. That's why. It's also, bank transfer also has a clearing time. So that's one of the reason that the the payment is not yet reflecting on our end. But no worries. We will acknowledge the we yeah. Sure. No worries. No. We'll move on. Just give me one moment, and let me just check. So since the payment was made $2.41 point I mean, $241 and 90¢, we'll we'll take note of that. We'll also sure. No worries. Don't worry about the remaining $10. $10 is actually for the late fee. But since you mentioned that you made the payment September 15, we'll go ahead and waive the late fee for you. For confirmation as well, Sarah, is could you please reply to the email with the screenshot of your transaction of the bank transfer? Thank you so much. Thank you. Mhmm. Okay. Alright. Okay. Can you tell me the last time that you called about this? Okay. And where's the email come from? Or If I may ask whose customer service you talked to, Is there a name or did he or she provide it now? Don't have a name? No worries. That's fine. No stress for that. I just like to be yeah. I I'm okay. Because let me just check on our web Are you oh, yeah. Okay. Is there any way that you could try again with the speed test? I know it might be a hassle for you, but if you are in or near your router, checking with not? No. No. Yeah. Sure. No worries. That's all fine as well. You can send a screenshot of your speed test along with your receipt later. Okay? That's fine. I just need some I mean, you can oh, you yeah. You can just reply to to our email for now so that we can fix and clear your balance on your account, you can reply to that email with the screenshot of your transaction receipt. I'll take note of your concern about the 1,000 over 1,000 boosted 10, and we'll talk to our technical team. Okay? Yes. That's correct. Yeah. Yeah. That's 5 100 over 50. Yeah. I'm so sorry for that. Rest assured that we'll take a look into this, and we'll You mean the plan? No. But with boost 1,000, over 1,000, it actually depends on the location. So some locations might not have posted 1,000 over 1,000. But if in any mhmm. Okay. Sure. If that's the case, then what we just need is a speed test. Please make sure to use a device or a laptop or a computer that is wired connected to the router. Okay? So that we can also take a look into this, and I can forward to technical team department. Alright? No worries. Thank you so much. Thank you so much, Sarah. You too. While waiting for your email. 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you for calling Airtel. My name is Mary. May I have your name, please? Hello, Zurek. How can I help you today?\n\nS c e r d. Sarete. Correct? Thank you, Sarete, for correcting me. How can I help you today?\n\nMhmm. Mhmm. Thank you so much. And I do apologize that you had to contact us regarding this, though the payment was made September 15. But no worries.\n\nWe'll rectify this soon, and we'll make sure Mhmm. Mhmm. No worries. I'll take a look into that on your account. Could you provide the last name on your account, please?\n\nOkay. Can you provide me the business name, please? Just give me one second. Skin cooling. Yeah.\n\nSure. No. We use either the name I mean, the name let me just Okay. Let me just try it again one more second. Okay.\n\nHold on. Let me try it again. Thank you so much, Sarah. And I already have your account pulled up. Now get let it go.\n\nK. Yeah. That's $251.90. It's still showing us an outstanding balance on our end. Let me just ask further details from you for the payment.\n\nSo the payment was made September 15. Can you tell me uh-huh. Can you tell me the mode of payment that that you used? Mhmm. Do you have oh, I see.\n\nThat's why. It's also, bank transfer also has a clearing time. So that's one of the reason that the the payment is not yet reflecting on our end. But no worries. We will acknowledge the we yeah.\n\nSure. No worries. No. We'll move on. Just give me one moment, and let me just check.\n\nSo since the payment was made $2.41 point I mean, $241 and 90¢, we'll we'll take note of that. We'll also sure. No worries. Don't worry about the remaining $10. $10 is actually for the late fee.\n\nBut since you mentioned that you made the payment September 15, we'll go ahead and waive the late fee for you. For confirmation as well, Sarah, is could you please reply to the email with the screenshot of your transaction of the bank transfer? Thank you so much. Thank you. Mhmm.\n\nOkay. Alright. Okay. Can you tell me the last time that you called about this? Okay.\n\nAnd where's the email come from? Or If I may ask whose customer service you talked to, Is there a name or did he or she provide it now? Don't have a name? No worries. That's fine.\n\nNo stress for that. I just like to be yeah. I I'm okay. Because let me just check on our web Are you oh, yeah. Okay.\n\nIs there any way that you could try again with the speed test? I know it might be a hassle for you, but if you are in or near your router, checking with not? No. No. Yeah.\n\nSure. No worries. That's all fine as well. You can send a screenshot of your speed test along with your receipt later. Okay?\n\nThat's fine. I just need some I mean, you can oh, you yeah. You can just reply to to our email for now so that we can fix and clear your balance on your account, you can reply to that email with the screenshot of your transaction receipt. I'll take note of your concern about the 1,000 over 1,000 boosted 10, and we'll talk to our technical team. Okay?\n\nYes. That's correct. Yeah. Yeah. That's 5 100 over 50.\n\nYeah. I'm so sorry for that. Rest assured that we'll take a look into this, and we'll You mean the plan? No. But with boost 1,000, over 1,000, it actually depends on the location.\n\nSo some locations might not have posted 1,000 over 1,000. But if in any mhmm. Okay. Sure. If that's the case, then what we just need is a speed test.\n\nPlease make sure to use a device or a laptop or a computer that is wired connected to the router. Okay? So that we can also take a look into this, and I can forward to technical team department. Alright? No worries.\n\nThank you so much. Thank you so much, Sarah. You too. While waiting for your email. Thank you so","paragraphs":[{"sentences":[{"text":"Thank you for calling Airtel.","start":0.39999998,"end":3.36,"sentiment":"positive","sentiment_score":0.5711424708366394},{"text":"My name is Mary.","start":3.36,"end":4.24,"sentiment":"positive","sentiment_score":0.48062048852443695},{"text":"May I have your name, please?","start":4.24,"end":5.62,"sentiment":"neutral","sentiment_score":0.3289977212746938},{"text":"Hello, Zurek.","start":8.8,"end":9.94,"sentiment":"neutral","sentiment_score":0.2065422609448433},{"text":"How can I help you today?","start":10.32,"end":11.54,"sentiment":"neutral","sentiment_score":0.2668306479851405}],"sentiment":"positive","sentiment_score":0.3811412628578103,"num_words":23,"start":0.39999998,"end":11.54},{"sentences":[{"text":"S c e r 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go.","start":136.94499,"end":140.325,"sentiment":"neutral","sentiment_score":0.1625896066427231}],"sentiment":"neutral","sentiment_score":0.33065580517053605,"num_words":25,"start":127.46001,"end":140.325},{"sentences":[{"text":"K.","start":144.23,"end":144.73,"sentiment":"neutral","sentiment_score":0.06267175078392029},{"text":"Yeah.","start":160.61499,"end":160.935,"sentiment":"neutral","sentiment_score":0.06766149401664734},{"text":"That's $251.90.","start":160.935,"end":163.995,"sentiment":"neutral","sentiment_score":0.08948811888694763},{"text":"It's still showing us an outstanding balance on our end.","start":165.015,"end":169.435,"sentiment":"neutral","sentiment_score":0.03398904614150524},{"text":"Let me just ask further details from you for the payment.","start":169.815,"end":173.33499,"sentiment":"neutral","sentiment_score":0.0234089485284957}],"sentiment":"neutral","sentiment_score":0.03626793511211872,"num_words":25,"start":144.23,"end":173.33499},{"sentences":[{"text":"So the payment was made September 15.","start":173.33499,"end":175.86,"sentiment":"neutral","sentiment_score":0.008825877814420633},{"text":"Can you tell me uh-huh.","start":176.95999,"end":179.76,"sentiment":"neutral","sentiment_score":-0.07898295186460018},{"text":"Can you tell me the mode of payment that that you used?","start":179.76,"end":185.54,"sentiment":"neutral","sentiment_score":-0.010054407835317155},{"text":"Mhmm.","start":206.51999,"end":207.01999,"sentiment":"neutral","sentiment_score":0.003619882743805647},{"text":"Do you have oh, I see.","start":209.4,"end":213.72,"sentiment":"neutral","sentiment_score":-0.04030432521055142}],"sentiment":"neutral","sentiment_score":-0.02232234119888275,"num_words":31,"start":173.33499,"end":213.72},{"sentences":[{"text":"That's why.","start":213.72,"end":214.28,"sentiment":"neutral","sentiment_score":-0.02497859299182892},{"text":"It's also, bank transfer also has a clearing time.","start":214.28,"end":218.36,"sentiment":"neutral","sentiment_score":-0.06721676472160551},{"text":"So that's one of the reason that the the payment is not yet reflecting on our end.","start":218.36,"end":223.475,"sentiment":"neutral","sentiment_score":-0.09716691427371081},{"text":"But no worries.","start":223.475,"end":224.375,"sentiment":"neutral","sentiment_score":0.03617606063683828},{"text":"We will acknowledge the we yeah.","start":224.43501,"end":230.035,"sentiment":"neutral","sentiment_score":0.08277457455794017}],"sentiment":"neutral","sentiment_score":-0.04598837788846042,"num_words":37,"start":213.72,"end":230.035},{"sentences":[{"text":"Sure.","start":230.035,"end":230.535,"sentiment":"neutral","sentiment_score":0.10246139764785768},{"text":"No worries.","start":231.55501,"end":232.115,"sentiment":"neutral","sentiment_score":0.09423329681158066},{"text":"No.","start":232.115,"end":232.43501,"sentiment":"neutral","sentiment_score":0.06983234733343124},{"text":"We'll move on.","start":232.43501,"end":233.07501,"sentiment":"neutral","sentiment_score":0.08735641837120056},{"text":"Just give me one moment, and let me just check.","start":233.07501,"end":235.05,"sentiment":"neutral","sentiment_score":0.08723643869161606}],"sentiment":"neutral","sentiment_score":0.08795258709613014,"num_words":17,"start":230.035,"end":235.05},{"sentences":[{"text":"So since the payment was made $2.41 point I mean, $241 and 90¢, we'll we'll take note of that.","start":235.05,"end":248.01,"sentiment":"neutral","sentiment_score":0.05996794170803494},{"text":"We'll also sure.","start":248.01,"end":250.675,"sentiment":"neutral","sentiment_score":0.05790132284164429},{"text":"No worries.","start":250.675,"end":251.335,"sentiment":"neutral","sentiment_score":0.11600471287965775},{"text":"Don't worry about the remaining $10.","start":251.875,"end":255.095,"sentiment":"neutral","sentiment_score":0.08129372944434483},{"text":"$10 is actually for the late fee.","start":255.395,"end":257.555,"sentiment":"neutral","sentiment_score":0.04126673936843872}],"sentiment":"neutral","sentiment_score":0.06282683047983381,"num_words":37,"start":235.05,"end":257.555},{"sentences":[{"text":"But since you mentioned that you made the payment September 15, we'll go ahead and waive the late fee for you.","start":257.555,"end":263.6,"sentiment":"neutral","sentiment_score":0.06335869023487681},{"text":"For confirmation as well, Sarah, is could you please reply to the email with the screenshot of your transaction of the bank transfer?","start":264.14,"end":273.68,"sentiment":"neutral","sentiment_score":0.08147642567105916},{"text":"Thank you so much.","start":275.34,"end":276.405,"sentiment":"positive","sentiment_score":0.7123502939939499},{"text":"Thank you.","start":278.325,"end":279.225,"sentiment":"positive","sentiment_score":0.5815692842006683},{"text":"Mhmm.","start":285.685,"end":285.925,"sentiment":"neutral","sentiment_score":-0.015309087932109833}],"sentiment":"neutral","sentiment_score":0.14121021454532942,"num_words":51,"start":257.555,"end":285.925},{"sentences":[{"text":"Okay.","start":285.925,"end":286.425,"sentiment":"neutral","sentiment_score":-0.039209116250276566},{"text":"Alright.","start":294.12,"end":294.62,"sentiment":"neutral","sentiment_score":-0.06294360756874084},{"text":"Okay.","start":303.56,"end":304.06,"sentiment":"neutral","sentiment_score":-0.009312044829130173},{"text":"Can you tell me the last time that you called about this?","start":304.125,"end":308.465,"sentiment":"neutral","sentiment_score":-0.024827321370442707},{"text":"Okay.","start":327.21,"end":327.53,"sentiment":"neutral","sentiment_score":-0.025413399562239647}],"sentiment":"neutral","sentiment_score":-0.027175376540981233,"num_words":16,"start":285.925,"end":327.53},{"sentences":[{"text":"And where's the email come from?","start":327.53,"end":329.77002,"sentiment":"neutral","sentiment_score":-0.01793358412881692},{"text":"Or If I may ask whose customer service you talked to, Is there a name or did he or she provide it now?","start":329.77002,"end":350.21,"sentiment":"neutral","sentiment_score":-0.027623876686329426},{"text":"Don't have a name?","start":358.75,"end":359.89,"sentiment":"neutral","sentiment_score":-0.06505436450242996},{"text":"No worries.","start":360.20502,"end":360.765,"sentiment":"neutral","sentiment_score":-0.01491173729300499},{"text":"That's fine.","start":360.765,"end":361.405,"sentiment":"neutral","sentiment_score":0.09443563222885132}],"sentiment":"neutral","sentiment_score":-0.022814063153959608,"num_words":37,"start":327.53,"end":361.405},{"sentences":[{"text":"No stress for that.","start":361.405,"end":362.70502,"sentiment":"neutral","sentiment_score":-0.00044512283056974454},{"text":"I just like to be yeah.","start":365.80502,"end":372.435,"sentiment":"neutral","sentiment_score":-0.051142034431298576},{"text":"I I'm okay.","start":372.435,"end":385.56,"sentiment":"neutral","sentiment_score":-0.040592665473620095},{"text":"Because let me just check on our web Are you oh, yeah.","start":385.69998,"end":413.88,"sentiment":"neutral","sentiment_score":-0.03073605289682746},{"text":"Okay.","start":414.58002,"end":415.08002,"sentiment":"neutral","sentiment_score":-0.026564551517367363}],"sentiment":"neutral","sentiment_score":-0.03176184156193183,"num_words":26,"start":361.405,"end":415.08002},{"sentences":[{"text":"Is there any way that you could try again with the speed test?","start":416.705,"end":420.705,"sentiment":"neutral","sentiment_score":-0.04477568228657429},{"text":"I know it might be a hassle for you, but if you are in or near your router, checking with not?","start":420.705,"end":429.125,"sentiment":"neutral","sentiment_score":-0.1684559008904866},{"text":"No.","start":429.26498,"end":429.425,"sentiment":"neutral","sentiment_score":-0.1072126254439354},{"text":"No.","start":429.425,"end":429.87,"sentiment":"neutral","sentiment_score":-0.11958882212638856},{"text":"Yeah.","start":430.99,"end":431.31,"sentiment":"neutral","sentiment_score":-0.003639591857790947}],"sentiment":"neutral","sentiment_score":-0.11757023859064321,"num_words":37,"start":416.705,"end":431.31},{"sentences":[{"text":"Sure.","start":431.31,"end":431.55,"sentiment":"neutral","sentiment_score":0.033823758363723755},{"text":"No worries.","start":431.55,"end":432.11,"sentiment":"neutral","sentiment_score":0.01613230220391415},{"text":"That's all fine as well.","start":432.11,"end":433.88998,"sentiment":"positive","sentiment_score":0.6385756850242614},{"text":"You can send a screenshot of your speed test along with your receipt later.","start":434.43,"end":442.99,"sentiment":"positive","sentiment_score":0.34312424063682556},{"text":"Okay?","start":442.99,"end":443.38998,"sentiment":"neutral","sentiment_score":0.2353561818599701}],"sentiment":"positive","sentiment_score":0.3607853190725386,"num_words":23,"start":431.31,"end":443.38998},{"sentences":[{"text":"That's fine.","start":443.38998,"end":444.045,"sentiment":"neutral","sentiment_score":0.29488464444875717},{"text":"I just need some I mean, you can oh, you yeah.","start":444.68503,"end":449.325,"sentiment":"neutral","sentiment_score":0.026128170588477093},{"text":"You can just reply to to our email for now so that we can fix and clear your balance on your account, you can reply to that email with the screenshot of your transaction receipt.","start":449.325,"end":463.36,"sentiment":"neutral","sentiment_score":0.1325851491519383},{"text":"I'll take note of your concern about the 1,000 over 1,000 boosted 10, and we'll talk to our technical team.","start":464.06,"end":473.305,"sentiment":"neutral","sentiment_score":-0.0184066460467875},{"text":"Okay?","start":473.305,"end":473.805,"sentiment":"neutral","sentiment_score":0.02130637690424919}],"sentiment":"neutral","sentiment_score":0.07493960640082757,"num_words":69,"start":443.38998,"end":473.805},{"sentences":[{"text":"Yes.","start":478.025,"end":478.425,"sentiment":"neutral","sentiment_score":0.04557386040687561},{"text":"That's correct.","start":478.425,"end":479.145,"sentiment":"neutral","sentiment_score":0.05104616843163967},{"text":"Yeah.","start":479.145,"end":479.385,"sentiment":"neutral","sentiment_score":-0.004617523401975632},{"text":"Yeah.","start":479.385,"end":479.625,"sentiment":"neutral","sentiment_score":-0.04163557291030884},{"text":"That's 5 100 over 50.","start":479.625,"end":482.285,"sentiment":"neutral","sentiment_score":-0.12861561104655267}],"sentiment":"neutral","sentiment_score":-0.05416649542748928,"num_words":10,"start":478.025,"end":482.285},{"sentences":[{"text":"Yeah.","start":482.745,"end":482.985,"sentiment":"neutral","sentiment_score":-0.03448788821697235},{"text":"I'm so sorry for that.","start":482.985,"end":483.945,"sentiment":"neutral","sentiment_score":-0.15674702525138856},{"text":"Rest assured that we'll take a look into this, and we'll You mean the plan?","start":483.945,"end":494.21,"sentiment":"neutral","sentiment_score":0.005402257790168127},{"text":"No.","start":504.435,"end":504.915,"sentiment":"neutral","sentiment_score":-0.07513780146837234},{"text":"But with boost 1,000, over 1,000, it actually depends on the location.","start":504.915,"end":511.255,"sentiment":"neutral","sentiment_score":-0.05974909818420807}],"sentiment":"neutral","sentiment_score":-0.044979886097066546,"num_words":34,"start":482.745,"end":511.255},{"sentences":[{"text":"So some locations might not have posted 1,000 over 1,000.","start":513.63995,"end":518.12,"sentiment":"neutral","sentiment_score":-0.06720638945698738},{"text":"But if in any mhmm.","start":518.12,"end":522.27997,"sentiment":"neutral","sentiment_score":-0.04270271179266274},{"text":"Okay.","start":522.27997,"end":522.6,"sentiment":"neutral","sentiment_score":0.04181617870926857},{"text":"Sure.","start":522.6,"end":522.83997,"sentiment":"neutral","sentiment_score":0.061012063175439835},{"text":"If that's the case, then what we just need is a speed test.","start":522.83997,"end":526.735,"sentiment":"neutral","sentiment_score":0.0501257751423579}],"sentiment":"neutral","sentiment_score":-0.004370471159927547,"num_words":30,"start":513.63995,"end":526.735},{"sentences":[{"text":"Please make sure to use a device or a laptop or a computer that is wired connected to the router.","start":526.875,"end":533.695,"sentiment":"neutral","sentiment_score":0.026490706391632556},{"text":"Okay?","start":533.755,"end":534.255,"sentiment":"neutral","sentiment_score":0.0356992743909359},{"text":"So that we can also take a look into this, and I can forward to technical team department.","start":534.555,"end":538.815,"sentiment":"neutral","sentiment_score":0.059725741441879004},{"text":"Alright?","start":538.95496,"end":539.45496,"sentiment":"neutral","sentiment_score":0.05475577712059021},{"text":"No worries.","start":541.08997,"end":541.91,"sentiment":"neutral","sentiment_score":0.17062198370695114}],"sentiment":"neutral","sentiment_score":0.048489916493140515,"num_words":42,"start":526.875,"end":541.91},{"sentences":[{"text":"Thank you so much.","start":541.97,"end":543.17,"sentiment":"positive","sentiment_score":0.3405957445502281},{"text":"Thank you so much, Sarah.","start":543.17,"end":546.70996,"sentiment":"positive","sentiment_score":0.5370810985565185},{"text":"You too.","start":547.97,"end":548.69,"sentiment":"neutral","sentiment_score":0.2005784660577774},{"text":"While waiting for your email.","start":548.69,"end":550.07,"sentiment":"neutral","sentiment_score":0.01634717881679535},{"text":"Thank you so","start":550.13,"end":550.72797,"sentiment":"positive","sentiment_score":0.44607284665107727}],"sentiment":"neutral","sentiment_score":0.3088894651124352,"num_words":19,"start":541.97,"end":550.72797}]}}]},{"alternatives":[{"transcript":"Hey, Mary. My name is Sarat. Sarat, s a r a t. Sorry. Yeah. Yep. Yep. I've got a I've got an email saying that the invoice is due, but a payment has been made on the fifteenth. Maybe it hasn't been processed. So just was checking. I had an overdue notice. No. That's fine. I think the payment was for $241.50 something, and I saw the invoice was for $2.51 something. So there is a $10 difference. So what what'll happen there? Can you just add that to carry forward the $10? Or mhmm. Gotipati. So g o t t I p a t I. And it's it should actually be under the business name. Warden Medical and Not coming up. Just give me a sec. Give me the account number. Okay. Let's see what the name is on the invoice. Yeah. It's under my name, Sarat, s a r a t. S for Sam, a for alpha, r for Romeo, a for alpha, t for tango. Yep. Okay. I Yep. Yeah. Yeah. 50 in, like, late. Yeah. Just give me one it would be a bank transfer, I believe. Let me see. Give me one second. Yeah. It would be a bank transfer, I would say. Ma'am, might take a couple of days because it's the first time. Let's yeah. If you can please put a note on the account so you don't disconnect the service. Yep. For $2.41 something. Let me give you the that number. It's for 2 40 $1.90. Mhmm. Yep. Okay. Yes. Yep. I can do that. Now just a quick question. I have a speed boost applied on the plan, which was supposed to be thousand down and thousand up. We don't seem to be getting those speeds at all. And I I I raised this with your support team a while ago, and they said they'll get back to me, but they haven't. Yep. One second. I will no. Air tow. So the last time was on the August 17. Actually, it's actually actually the August 15. It's on WhatsApp to your Internet support Airtel business. Give me one second. Yeah. I don't have a name. It's a WhatsApp number. Alright. Definitely. So they've added a speed boost, and I don't seem to think that it's been added. You know how it says five 100 down and 50 up? There's a there's a speed boost plan, which is thousand down and thousand up. I'm I'm not at the moment. I can try it in the afternoon. Which one? An email? Yeah. Yep. Yep. Cool. And you can see that on the invoice, I'm being charged for it. Right? Yeah. And we're not we're not getting it. Yeah. Yep. Okay. Can you can you quickly check on the actual account that it's been applied? Yeah. Yeah. So on the actual plan on my account, can you see that it's been configured? It says that my location is supported. So yeah. Yep. Okay. Alright. Alright. Okay. Alright. No worries. Thank you. Thanks. Bye. Bye bye. Have a nice day. See you. Alright. 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Mary. My name is Sarat. Sarat, s a r a t. Sorry. Yeah.\n\nYep. Yep. I've got a I've got an email saying that the invoice is due, but a payment has been made on the fifteenth. Maybe it hasn't been processed. So just was checking.\n\nI had an overdue notice. No. That's fine. I think the payment was for $241.50 something, and I saw the invoice was for $2.51 something. So there is a $10 difference.\n\nSo what what'll happen there? Can you just add that to carry forward the $10? Or mhmm. Gotipati. So g o t t I p a t I.\n\nAnd it's it should actually be under the business name. Warden Medical and Not coming up. Just give me a sec. Give me the account number. Okay.\n\nLet's see what the name is on the invoice. Yeah. It's under my name, Sarat, s a r a t. S for Sam, a for alpha, r for Romeo, a for alpha, t for tango. Yep.\n\nOkay. I Yep. Yeah. Yeah. 50 in, like, late.\n\nYeah. Just give me one it would be a bank transfer, I believe. Let me see. Give me one second. Yeah.\n\nIt would be a bank transfer, I would say. Ma'am, might take a couple of days because it's the first time. Let's yeah. If you can please put a note on the account so you don't disconnect the service. Yep.\n\nFor $2.41 something. Let me give you the that number. It's for 2 40 $1.90. Mhmm. Yep.\n\nOkay. Yes. Yep. I can do that. Now just a quick question.\n\nI have a speed boost applied on the plan, which was supposed to be thousand down and thousand up. We don't seem to be getting those speeds at all. And I I I raised this with your support team a while ago, and they said they'll get back to me, but they haven't. Yep. One second.\n\nI will no. Air tow. So the last time was on the August 17. Actually, it's actually actually the August 15. It's on WhatsApp to your Internet support Airtel business.\n\nGive me one second. Yeah. I don't have a name. It's a WhatsApp number. Alright.\n\nDefinitely. So they've added a speed boost, and I don't seem to think that it's been added. You know how it says five 100 down and 50 up? There's a there's a speed boost plan, which is thousand down and thousand up. I'm I'm not at the moment.\n\nI can try it in the afternoon. Which one? An email? Yeah. Yep.\n\nYep. Cool. And you can see that on the invoice, I'm being charged for it. Right? Yeah.\n\nAnd we're not we're not getting it. Yeah. Yep. Okay. Can you can you quickly check on the actual account that it's been applied?\n\nYeah. Yeah. So on the actual plan on my account, can you see that it's been configured? It says that my location is supported. So yeah.\n\nYep. Okay. Alright. Alright. Okay.\n\nAlright. No worries. Thank you. Thanks. Bye.\n\nBye bye. Have a nice day. See you. Alright. Bye.","paragraphs":[{"sentences":[{"text":"Hey, Mary.","start":5.7599998,"end":6.56,"sentiment":"neutral","sentiment_score":0.11831644177436829},{"text":"My name is Sarat.","start":6.56,"end":7.8599997,"sentiment":"neutral","sentiment_score":0.1006164699792862},{"text":"Sarat, s a r a t.","start":10.88,"end":12.495,"sentiment":"neutral","sentiment_score":0.06712016214927037},{"text":"Sorry.","start":17.375,"end":17.875,"sentiment":"neutral","sentiment_score":-0.003651052713394165},{"text":"Yeah.","start":17.935,"end":18.255,"sentiment":"neutral","sentiment_score":0.02995763160288334}],"sentiment":"neutral","sentiment_score":0.07629473680364234,"num_words":14,"start":5.7599998,"end":18.255},{"sentences":[{"text":"Yep.","start":18.255,"end":18.494999,"sentiment":"neutral","sentiment_score":0.05184117704629898},{"text":"Yep.","start":18.494999,"end":18.994999,"sentiment":"neutral","sentiment_score":0.10463522374629974},{"text":"I've got a I've got an email saying that the invoice is due, but a payment has been made on the fifteenth.","start":23.295,"end":33.31,"sentiment":"neutral","sentiment_score":-0.18483583290468564},{"text":"Maybe it hasn't been processed.","start":33.53,"end":35.23,"sentiment":"neutral","sentiment_score":-0.31543747186660764},{"text":"So just was checking.","start":37.45,"end":38.73,"sentiment":"neutral","sentiment_score":-0.10216161981225014}],"sentiment":"neutral","sentiment_score":-0.17865896247553104,"num_words":33,"start":18.255,"end":38.73},{"sentences":[{"text":"I had an overdue notice.","start":38.73,"end":40.11,"sentiment":"neutral","sentiment_score":-0.2032516121864319},{"text":"No.","start":46.205,"end":46.365,"sentiment":"neutral","sentiment_score":-0.15389548242092133},{"text":"That's fine.","start":46.365,"end":47.185,"sentiment":"neutral","sentiment_score":-0.05578104220330715},{"text":"I think the payment was for $241.50 something, and I saw the invoice was for $2.51 something.","start":51.405,"end":59.420002,"sentiment":"neutral","sentiment_score":-0.0984762203605736},{"text":"So there is a $10 difference.","start":59.420002,"end":61.58,"sentiment":"neutral","sentiment_score":-0.24368003010749817}],"sentiment":"neutral","sentiment_score":-0.1425126307914334,"num_words":31,"start":38.73,"end":61.58},{"sentences":[{"text":"So what what'll happen there?","start":61.58,"end":63.2,"sentiment":"neutral","sentiment_score":-0.11564217060804367},{"text":"Can you just add that to carry forward the $10?","start":63.260002,"end":65.66,"sentiment":"neutral","sentiment_score":-0.05141681991517544},{"text":"Or mhmm.","start":65.66,"end":70.4,"sentiment":"neutral","sentiment_score":0.0029931357130408287},{"text":"Gotipati.","start":72.575,"end":73.075,"sentiment":"neutral","sentiment_score":0.012008605524897575},{"text":"So g o t t I p a t I.","start":73.215,"end":76.034996,"sentiment":"neutral","sentiment_score":0.006731589324772358}],"sentiment":"neutral","sentiment_score":-0.0359667243569025,"num_words":28,"start":61.58,"end":76.034996},{"sentences":[{"text":"And it's it should actually be under the business name.","start":76.335,"end":79.475,"sentiment":"neutral","sentiment_score":0.015463585779070855},{"text":"Warden Medical and Not coming up.","start":86.015,"end":98.329994,"sentiment":"neutral","sentiment_score":-0.1085504237562418},{"text":"Just give me a sec.","start":100.229996,"end":101.369995,"sentiment":"neutral","sentiment_score":-0.02016586624085903},{"text":"Give me the account number.","start":101.509995,"end":102.96999,"sentiment":"neutral","sentiment_score":-0.008744914829730988},{"text":"Okay.","start":108.285,"end":108.605,"sentiment":"neutral","sentiment_score":-0.035503797233104706}],"sentiment":"neutral","sentiment_score":-0.025063866197511,"num_words":27,"start":76.335,"end":108.605},{"sentences":[{"text":"Let's see what the name is on the invoice.","start":108.605,"end":110.625,"sentiment":"neutral","sentiment_score":-0.036510426758064166},{"text":"Yeah.","start":112.285,"end":112.605,"sentiment":"neutral","sentiment_score":-0.0010705646127462387},{"text":"It's under my name, Sarat, s a r a t.","start":112.605,"end":115.985,"sentiment":"neutral","sentiment_score":-0.009582443255931139},{"text":"S for Sam, a for alpha, r for Romeo, a for alpha, t for tango.","start":121.92,"end":126.26,"sentiment":"neutral","sentiment_score":0.047249390929937365},{"text":"Yep.","start":138.055,"end":138.555,"sentiment":"neutral","sentiment_score":0.161933571100235}],"sentiment":"neutral","sentiment_score":0.012366266584851675,"num_words":36,"start":108.605,"end":138.555},{"sentences":[{"text":"Okay.","start":170.155,"end":170.47499,"sentiment":"neutral","sentiment_score":0.03294208273291588},{"text":"I Yep.","start":170.47499,"end":171.54,"sentiment":"neutral","sentiment_score":0.015305601060390472},{"text":"Yeah.","start":173.86,"end":174.36,"sentiment":"neutral","sentiment_score":0.006187577731907368},{"text":"Yeah.","start":176.09999,"end":176.34,"sentiment":"neutral","sentiment_score":-0.009876437485218048},{"text":"50 in, like, late.","start":176.34,"end":177.93999,"sentiment":"neutral","sentiment_score":-0.0697515478823334}],"sentiment":"neutral","sentiment_score":-0.02434908515877194,"num_words":9,"start":170.155,"end":177.93999},{"sentences":[{"text":"Yeah.","start":177.93999,"end":178.43999,"sentiment":"neutral","sentiment_score":-0.028903640806674957},{"text":"Just give me one it would be a bank transfer, I believe.","start":184.5,"end":189.275,"sentiment":"neutral","sentiment_score":-0.009906111440310875},{"text":"Let me see.","start":189.335,"end":190.155,"sentiment":"neutral","sentiment_score":-0.0004669191936651866},{"text":"Give me one second.","start":195.655,"end":196.875,"sentiment":"neutral","sentiment_score":-0.00048178713768720627},{"text":"Yeah.","start":199.63,"end":199.87,"sentiment":"neutral","sentiment_score":0.007711297832429409}],"sentiment":"neutral","sentiment_score":-0.006828266018558116,"num_words":21,"start":177.93999,"end":199.87},{"sentences":[{"text":"It would be a bank transfer, I would say.","start":199.87,"end":205.65,"sentiment":"neutral","sentiment_score":-0.0020800509179631868},{"text":"Ma'am, might take a couple of days because it's the first time.","start":208.83,"end":211.515,"sentiment":"neutral","sentiment_score":-0.05116181669291109},{"text":"Let's yeah.","start":225.915,"end":226.93,"sentiment":"neutral","sentiment_score":0.07413661852478981},{"text":"If you can please put a note on the account so you don't disconnect the service.","start":226.93,"end":230.39,"sentiment":"neutral","sentiment_score":0.06096503825392574},{"text":"Yep.","start":232.93,"end":233.43,"sentiment":"neutral","sentiment_score":0.11723925173282625}],"sentiment":"neutral","sentiment_score":0.0152072710567154,"num_words":40,"start":199.87,"end":233.43},{"sentences":[{"text":"For $2.41 something.","start":237.65,"end":239.59,"sentiment":"neutral","sentiment_score":0.0322336262712876},{"text":"Let me give you the that number.","start":242.955,"end":245.29501,"sentiment":"neutral","sentiment_score":0.08231353227581296},{"text":"It's for 2 40 $1.90.","start":246.155,"end":249.29501,"sentiment":"neutral","sentiment_score":0.058293215930461884},{"text":"Mhmm.","start":260.92,"end":261.08002,"sentiment":"neutral","sentiment_score":0.08495466411113739},{"text":"Yep.","start":261.08002,"end":261.58002,"sentiment":"neutral","sentiment_score":0.13172826170921326}],"sentiment":"neutral","sentiment_score":0.06947321236571845,"num_words":17,"start":237.65,"end":261.58002},{"sentences":[{"text":"Okay.","start":263.80002,"end":264.285,"sentiment":"neutral","sentiment_score":0.07633010298013687},{"text":"Yes.","start":272.285,"end":272.785,"sentiment":"neutral","sentiment_score":0.0748748928308487},{"text":"Yep.","start":273.965,"end":274.465,"sentiment":"neutral","sentiment_score":0.21042411029338837},{"text":"I can do that.","start":276.285,"end":277.32,"sentiment":"positive","sentiment_score":0.6451151072978973},{"text":"Now just a quick question.","start":278.76,"end":280.38,"sentiment":"neutral","sentiment_score":0.019494857266545297}],"sentiment":"neutral","sentiment_score":0.25329698513572413,"num_words":12,"start":263.80002,"end":280.38},{"sentences":[{"text":"I have a speed boost applied on the plan, which was supposed to be thousand down and thousand up.","start":281.4,"end":289.02002,"sentiment":"neutral","sentiment_score":-0.03477532553829645},{"text":"We don't seem to be getting those speeds at all.","start":290.44,"end":293.18,"sentiment":"neutral","sentiment_score":-0.20086516737937926},{"text":"And I I I raised this with your support team a while ago, and they said they'll get back to me, but they haven't.","start":293.535,"end":301.875,"sentiment":"neutral","sentiment_score":-0.10312669832880299},{"text":"Yep.","start":306.975,"end":307.475,"sentiment":"neutral","sentiment_score":-0.02615617774426937},{"text":"One second.","start":308.255,"end":309.56,"sentiment":"neutral","sentiment_score":-0.04743196442723274}],"sentiment":"neutral","sentiment_score":-0.09402578081270414,"num_words":56,"start":281.4,"end":309.56},{"sentences":[{"text":"I will no.","start":309.62,"end":312.92,"sentiment":"neutral","sentiment_score":-0.10692877074082692},{"text":"Air tow.","start":313.38,"end":314.2,"sentiment":"neutral","sentiment_score":-0.10024040937423706},{"text":"So the last time was on the August 17.","start":322.225,"end":325.20496,"sentiment":"neutral","sentiment_score":-0.05913488691051801},{"text":"Actually, it's actually actually the August 15.","start":328.945,"end":331.985,"sentiment":"neutral","sentiment_score":-0.019841901558850492},{"text":"It's on WhatsApp to your Internet support Airtel business.","start":331.985,"end":335.685,"sentiment":"neutral","sentiment_score":-0.016502439458337095}],"sentiment":"neutral","sentiment_score":-0.04469654597342014,"num_words":30,"start":309.62,"end":335.685},{"sentences":[{"text":"Give me one second.","start":349.72,"end":350.78,"sentiment":"neutral","sentiment_score":-0.04020063020288944},{"text":"Yeah.","start":356.115,"end":356.615,"sentiment":"neutral","sentiment_score":-0.06697358191013336},{"text":"I don't have a name.","start":356.755,"end":358.035,"sentiment":"neutral","sentiment_score":-0.12391459941864014},{"text":"It's a WhatsApp number.","start":358.035,"end":359.495,"sentiment":"neutral","sentiment_score":-0.08836839906871319},{"text":"Alright.","start":360.595,"end":361.07498,"sentiment":"neutral","sentiment_score":0.043408215045928955}],"sentiment":"neutral","sentiment_score":-0.07716096540292104,"num_words":15,"start":349.72,"end":361.07498},{"sentences":[{"text":"Definitely.","start":361.07498,"end":361.57498,"sentiment":"neutral","sentiment_score":0.12038125842809676},{"text":"So they've added a speed boost, and I don't seem to think that it's been added.","start":365.05002,"end":370.11002,"sentiment":"neutral","sentiment_score":-0.08210286288522184},{"text":"You know how it says five 100 down and 50 up?","start":371.77002,"end":374.59003,"sentiment":"neutral","sentiment_score":-0.05228762701153755},{"text":"There's a there's a speed boost plan, which is thousand down and thousand up.","start":374.97,"end":381.605,"sentiment":"neutral","sentiment_score":-0.03514305741659233},{"text":"I'm I'm not at the moment.","start":424.23,"end":428.65002,"sentiment":"neutral","sentiment_score":-0.1534824719031652}],"sentiment":"neutral","sentiment_score":-0.06627762666903436,"num_words":48,"start":361.07498,"end":428.65002},{"sentences":[{"text":"I can try it in the afternoon.","start":428.71002,"end":430.17,"sentiment":"neutral","sentiment_score":-0.09296280464955739},{"text":"Which one?","start":444.525,"end":445.185,"sentiment":"neutral","sentiment_score":0.10346116870641708},{"text":"An email?","start":447.16498,"end":447.985,"sentiment":"neutral","sentiment_score":0.0050741247832775125},{"text":"Yeah.","start":471.615,"end":471.855,"sentiment":"neutral","sentiment_score":-0.003991865552961826},{"text":"Yep.","start":471.855,"end":472.255,"sentiment":"neutral","sentiment_score":0.004045776091516018}],"sentiment":"neutral","sentiment_score":-0.03335501038684295,"num_words":13,"start":428.71002,"end":472.255},{"sentences":[{"text":"Yep.","start":472.255,"end":472.755,"sentiment":"neutral","sentiment_score":0.0033837861847132444},{"text":"Cool.","start":473.535,"end":473.935,"sentiment":"neutral","sentiment_score":0.04564230516552925},{"text":"And you can see that on the invoice, I'm being charged for it.","start":473.935,"end":476.975,"sentiment":"neutral","sentiment_score":-0.011298716211548218},{"text":"Right?","start":476.975,"end":477.475,"sentiment":"neutral","sentiment_score":0.01889091357588768},{"text":"Yeah.","start":479.375,"end":479.695,"sentiment":"neutral","sentiment_score":-0.019589290022850037}],"sentiment":"neutral","sentiment_score":-0.005797387990990982,"num_words":17,"start":472.255,"end":479.695},{"sentences":[{"text":"And we're not we're not getting it.","start":479.695,"end":481.375,"sentiment":"neutral","sentiment_score":-0.20812789776495524},{"text":"Yeah.","start":481.375,"end":481.875,"sentiment":"neutral","sentiment_score":-0.06853441894054413},{"text":"Yep.","start":483.03,"end":483.53,"sentiment":"neutral","sentiment_score":-0.046107735484838486},{"text":"Okay.","start":486.31,"end":486.47,"sentiment":"neutral","sentiment_score":0.02667948603630066},{"text":"Can you can you quickly check on the actual account that it's been applied?","start":486.47,"end":490.09,"sentiment":"neutral","sentiment_score":0.033754551650158}],"sentiment":"neutral","sentiment_score":-0.044678926235064864,"num_words":24,"start":479.695,"end":490.09},{"sentences":[{"text":"Yeah.","start":494.79,"end":495.03,"sentiment":"neutral","sentiment_score":0.02060003951191902},{"text":"Yeah.","start":495.03,"end":495.35,"sentiment":"neutral","sentiment_score":0.02080979198217392},{"text":"So on the actual plan on my account, can you see that it's been configured?","start":495.35,"end":500.075,"sentiment":"neutral","sentiment_score":0.014565191169579824},{"text":"It says that my location is supported.","start":518.93,"end":520.95,"sentiment":"neutral","sentiment_score":-0.05615273171237537},{"text":"So yeah.","start":521.25,"end":523.19,"sentiment":"neutral","sentiment_score":0.014340893365442753}],"sentiment":"neutral","sentiment_score":-0.00401921677761353,"num_words":26,"start":494.79,"end":523.19},{"sentences":[{"text":"Yep.","start":530.335,"end":530.835,"sentiment":"neutral","sentiment_score":0.022028526291251183},{"text":"Okay.","start":534.09503,"end":534.495,"sentiment":"neutral","sentiment_score":0.04415852576494217},{"text":"Alright.","start":534.495,"end":534.815,"sentiment":"neutral","sentiment_score":0.06729404628276825},{"text":"Alright.","start":534.815,"end":535.315,"sentiment":"neutral","sentiment_score":0.07013942301273346},{"text":"Okay.","start":538.655,"end":539.155,"sentiment":"neutral","sentiment_score":0.05119350180029869}],"sentiment":"neutral","sentiment_score":0.05096280463039875,"num_words":5,"start":530.335,"end":539.155},{"sentences":[{"text":"Alright.","start":539.375,"end":539.775,"sentiment":"neutral","sentiment_score":0.09285740554332732},{"text":"No worries.","start":539.775,"end":540.3,"sentiment":"neutral","sentiment_score":0.144247904419899},{"text":"Thank you.","start":540.45996,"end":541.2,"sentiment":"neutral","sentiment_score":0.27322283387184143},{"text":"Thanks.","start":542.7,"end":542.94,"sentiment":"positive","sentiment_score":0.3991069197654724},{"text":"Bye.","start":542.94,"end":543.44,"sentiment":"neutral","sentiment_score":0.29433387517929077}],"sentiment":"neutral","sentiment_score":0.23160566815308162,"num_words":7,"start":539.375,"end":543.44},{"sentences":[{"text":"Bye bye.","start":543.89996,"end":544.48,"sentiment":"positive","sentiment_score":0.42424753308296204},{"text":"Have a nice day.","start":545.74,"end":546.54,"sentiment":"positive","sentiment_score":0.5128472745418549},{"text":"See you.","start":546.54,"end":547.27997,"sentiment":"positive","sentiment_score":0.3526745140552521},{"text":"Alright.","start":548.38,"end":548.86,"sentiment":"neutral","sentiment_score":0.0740959644317627},{"text":"Bye.","start":548.86,"end":549.36,"sentiment":"neutral","sentiment_score":0.019115468487143517}],"sentiment":"positive","sentiment_score":0.3698444625362754,"num_words":10,"start":543.89996,"end":549.36}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Thank you for calling Airtel. My name is Mary. May I have your name, please?\n\nChannel 1: Hey, Mary. My name is Sarat.\n\nChannel 0: Hello, Zurek. How can I help\n\nChannel 1: Sarat,\n\nChannel 0: you today?\n\nChannel 1: s a r a t.\n\nChannel 0: S c e r d. Sarete.\n\nChannel 1: Sorry.\n\nChannel 0: Correct?\n\nChannel 1: Yeah. Yep. Yep.\n\nChannel 0: Thank you, Sarete, for correcting me. How can I help you today?\n\nChannel 1: I've got a I've got an email saying that the invoice is due, but\n\nChannel 0: Mhmm.\n\nChannel 1: a payment has been made on the fifteenth. Maybe it hasn't been processed.\n\nChannel 0: Mhmm.\n\nChannel 1: So just was checking. I had an overdue notice.\n\nChannel 0: Thank you so much. And I do apologize that you had to contact us regarding this,\n\nChannel 1: No.\n\nChannel 0: though\n\nChannel 1: That's\n\nChannel 0: the\n\nChannel 1: fine.\n\nChannel 0: payment was made September 15. But no worries. We'll rectify this soon, and\n\nChannel 1: I\n\nChannel 0: we'll\n\nChannel 1: think\n\nChannel 0: make\n\nChannel 1: the payment\n\nChannel 0: sure\n\nChannel 1: was for $241.50 something, and I saw the invoice\n\nChannel 0: Mhmm.\n\nChannel 1: was for $2.51 something. So there is a $10 difference. So what what'll\n\nChannel 0: Mhmm.\n\nChannel 1: happen there? Can you just add that to carry forward the $10? Or\n\nChannel 0: No worries. I'll take a look into that on your account. Could you\n\nChannel 1: mhmm.\n\nChannel 0: provide the last name on your account, please?\n\nChannel 1: Gotipati. So g o t t I p a t I. And it's it should actually be under the business name.\n\nChannel 0: Okay. Can you provide me the business name, please?\n\nChannel 1: Warden Medical and\n\nChannel 0: Just give me one second. Skin\n\nChannel 1: Not coming\n\nChannel 0: cooling.\n\nChannel 1: up.\n\nChannel 0: Yeah.\n\nChannel 1: Just give me a sec. Give me\n\nChannel 0: Sure.\n\nChannel 1: the account number.\n\nChannel 0: No. We use either the name I mean, the name\n\nChannel 1: Okay. Let's see\n\nChannel 0: let\n\nChannel 1: what\n\nChannel 0: me\n\nChannel 1: the name\n\nChannel 0: just\n\nChannel 1: is on the invoice. Yeah. It's under my name, Sarat, s a r a t.\n\nChannel 0: Okay. Let me just try it again one more second.\n\nChannel 1: S for Sam, a for alpha, r for Romeo, a for alpha, t for tango.\n\nChannel 0: Okay. Hold on. Let me try it again. Thank you so much, Sarah. And I already have your account pulled up.\n\nNow\n\nChannel 1: Yep.\n\nChannel 0: get let it go. K. Yeah. That's $251.90. It's still showing us an outstanding balance on our end.\n\nLet me\n\nChannel 1: Okay.\n\nChannel 0: just\n\nChannel 1: I\n\nChannel 0: ask further\n\nChannel 1: Yep.\n\nChannel 0: details from you for the payment. So the payment\n\nChannel 1: Yeah.\n\nChannel 0: was made September 15.\n\nChannel 1: Yeah. 50\n\nChannel 0: Can\n\nChannel 1: in,\n\nChannel 0: you\n\nChannel 1: like,\n\nChannel 0: tell me\n\nChannel 1: late. Yeah.\n\nChannel 0: uh-huh. Can you tell me the mode of payment that\n\nChannel 1: Just\n\nChannel 0: that\n\nChannel 1: give\n\nChannel 0: you\n\nChannel 1: me\n\nChannel 0: used?\n\nChannel 1: one it would be a bank transfer, I believe. Let me see. Give me one second. Yeah. It would be a bank transfer, I would say.\n\nChannel 0: Mhmm.\n\nChannel 1: Ma'am, might take\n\nChannel 0: Do\n\nChannel 1: a couple\n\nChannel 0: you\n\nChannel 1: of\n\nChannel 0: have\n\nChannel 1: days because it's the first time.\n\nChannel 0: oh, I see. That's why. It's also, bank transfer also has a clearing time. So that's one of the reason that the the payment is not yet reflecting on our end. But no worries.\n\nWe will acknowledge the\n\nChannel 1: Let's yeah. If you can\n\nChannel 0: we\n\nChannel 1: please put a note on the account so you don't disconnect\n\nChannel 0: yeah.\n\nChannel 1: the service.\n\nChannel 0: Sure. No worries. No. We'll move on.\n\nChannel 1: Yep.\n\nChannel 0: Just give me one moment, and let me just check. So since the payment was made\n\nChannel 1: For $2.41 something.\n\nChannel 0: $2.41 point I mean, $241\n\nChannel 1: Let\n\nChannel 0: and\n\nChannel 1: me\n\nChannel 0: 90¢,\n\nChannel 1: give you\n\nChannel 0: we'll\n\nChannel 1: the that number. It's\n\nChannel 0: we'll take\n\nChannel 1: for\n\nChannel 0: note of that.\n\nChannel 1: 2\n\nChannel 0: We'll\n\nChannel 1: 40\n\nChannel 0: also\n\nChannel 1: $1.90.\n\nChannel 0: sure. No worries. Don't worry about the remaining $10. $10 is actually for the late fee. But since you mentioned that you made the payment September 15,\n\nChannel 1: Mhmm. Yep.\n\nChannel 0: we'll go ahead and waive the late fee for you.\n\nChannel 1: Okay.\n\nChannel 0: For confirmation as well, Sarah, is could you please reply to the email with the screenshot of your transaction\n\nChannel 1: Yes.\n\nChannel 0: of the bank transfer?\n\nChannel 1: Yep.\n\nChannel 0: Thank you so much.\n\nChannel 1: I can do that.\n\nChannel 0: Thank you.\n\nChannel 1: Now just a quick question. I have a speed boost applied on the plan, which was\n\nChannel 0: Mhmm.\n\nChannel 1: supposed\n\nChannel 0: Okay.\n\nChannel 1: to be thousand down and thousand up. We don't seem to be getting those speeds at all. And\n\nChannel 0: Alright.\n\nChannel 1: I I I raised this with your support team a while ago, and they said they'll get back to me, but they haven't.\n\nChannel 0: Okay. Can you tell me the last time that you\n\nChannel 1: Yep.\n\nChannel 0: called about this?\n\nChannel 1: One second. I will no. Air tow. So the last time was on the August 17.\n\nChannel 0: Okay. And where's the email\n\nChannel 1: Actually,\n\nChannel 0: come from?\n\nChannel 1: it's\n\nChannel 0: Or\n\nChannel 1: actually actually the August 15. It's on WhatsApp to your Internet support Airtel business.\n\nChannel 0: If I may ask whose customer service you talked to, Is there a name or did he or she provide it now?\n\nChannel 1: Give me one second. Yeah. I don't have a name. It's a WhatsApp\n\nChannel 0: Don't\n\nChannel 1: number.\n\nChannel 0: have a name? No worries.\n\nChannel 1: Alright.\n\nChannel 0: That's\n\nChannel 1: Definitely.\n\nChannel 0: fine. No stress for that.\n\nChannel 1: So they've added a\n\nChannel 0: I just\n\nChannel 1: speed\n\nChannel 0: like\n\nChannel 1: boost,\n\nChannel 0: to be\n\nChannel 1: and I don't seem to think that it's been added. You know\n\nChannel 0: yeah.\n\nChannel 1: how it says\n\nChannel 0: I\n\nChannel 1: five\n\nChannel 0: I'm\n\nChannel 1: 100 down and 50 up? There's a there's a speed boost plan, which is thousand down and thousand up.\n\nChannel 0: okay. Because let me just check on our web Are you oh, yeah. Okay. Is there any way that you could try again with the speed test? I know it might be a hassle for you, but if you are in or\n\nChannel 1: I'm\n\nChannel 0: near your router, checking with\n\nChannel 1: I'm not at the moment.\n\nChannel 0: not?\n\nChannel 1: I can try\n\nChannel 0: No.\n\nChannel 1: it in\n\nChannel 0: No.\n\nChannel 1: the afternoon.\n\nChannel 0: Yeah. Sure. No worries. That's all fine as well. You can send a screenshot of your speed test along with your receipt later.\n\nOkay? That's fine.\n\nChannel 1: Which one?\n\nChannel 0: I just need some I\n\nChannel 1: An\n\nChannel 0: mean, you\n\nChannel 1: email?\n\nChannel 0: can oh, you yeah. You can just reply to to our email for now so that we can fix and clear your balance on your account, you can reply to that email with the screenshot of your transaction receipt. I'll take note of your concern about the 1,000 over 1,000 boosted 10, and\n\nChannel 1: Yeah.\n\nChannel 0: we'll\n\nChannel 1: Yep.\n\nChannel 0: talk to\n\nChannel 1: Yep.\n\nChannel 0: our technical team. Okay?\n\nChannel 1: Cool. And you can see that on the invoice, I'm being charged for it. Right?\n\nChannel 0: Yes. That's correct. Yeah.\n\nChannel 1: Yeah.\n\nChannel 0: Yeah. That's\n\nChannel 1: And we're not\n\nChannel 0: 5\n\nChannel 1: we're\n\nChannel 0: 100\n\nChannel 1: not getting it. Yeah.\n\nChannel 0: over 50. Yeah. I'm\n\nChannel 1: Yep.\n\nChannel 0: so sorry for that. Rest assured that we'll take a look into this,\n\nChannel 1: Okay. Can you can you\n\nChannel 0: and\n\nChannel 1: quickly\n\nChannel 0: we'll\n\nChannel 1: check on the actual account that it's been applied?\n\nChannel 0: You mean the plan?\n\nChannel 1: Yeah. Yeah. So on the actual plan on my account, can you see that it's been configured?\n\nChannel 0: No. But with boost 1,000, over 1,000, it actually depends on the location. So some locations might not have posted 1,000 over 1,000. But\n\nChannel 1: It says\n\nChannel 0: if\n\nChannel 1: that\n\nChannel 0: in\n\nChannel 1: my\n\nChannel 0: any\n\nChannel 1: location is supported. So\n\nChannel 0: mhmm. Okay. Sure.\n\nChannel 1: yeah.\n\nChannel 0: If that's the case, then what we just need is a speed test. Please make sure to use a device or a laptop\n\nChannel 1: Yep.\n\nChannel 0: or a computer that is wired connected to the router. Okay?\n\nChannel 1: Okay. Alright.\n\nChannel 0: So that\n\nChannel 1: Alright.\n\nChannel 0: we can also take a look into this, and I can forward to technical team department.\n\nChannel 1: Okay.\n\nChannel 0: Alright?\n\nChannel 1: Alright. No worries. Thank you.\n\nChannel 0: No worries. Thank you so\n\nChannel 1: Thanks.\n\nChannel 0: much.\n\nChannel 1: Bye.\n\nChannel 0: Thank you so much,\n\nChannel 1: Bye bye. Have a nice\n\nChannel 0: Sarah.\n\nChannel 1: day. See you.\n\nChannel 0: You too.\n\nChannel 1: Alright.\n\nChannel 0: While\n\nChannel 1: Bye.\n\nChannel 0: waiting for your email. Thank you so","paragraphs":[{"sentences":[{"text":"Thank you for calling Airtel.","start":0.39999998,"end":3.36,"sentiment":"positive","sentiment_score":0.5711424708366394},{"text":"My name is Mary.","start":3.36,"end":4.24,"sentiment":"positive","sentiment_score":0.48062048852443695},{"text":"May I have your name, please?","start":4.24,"end":5.62,"sentiment":"neutral","sentiment_score":0.3289977212746938}],"sentiment":"positive","sentiment_score":0.4501453757286072,"channel":0,"num_words":15,"start":0.39999998,"end":5.62},{"sentences":[{"text":"Hey, Mary.","start":5.7599998,"end":6.56,"sentiment":"neutral","sentiment_score":0.11831644177436829},{"text":"My name is Sarat.","start":6.56,"end":7.8599997,"sentiment":"neutral","sentiment_score":0.1006164699792862}],"sentiment":"neutral","sentiment_score":0.1065164605776469,"channel":1,"num_words":6,"start":5.7599998,"end":7.8599997},{"sentences":[{"text":"Hello, Zurek.","start":8.8,"end":9.94,"sentiment":"neutral","sentiment_score":0.2065422609448433},{"text":"How can I help","start":10.32,"end":10.96,"sentiment":"neutral","sentiment_score":0.2756379097700119}],"sentiment":"neutral","sentiment_score":0.25260602682828903,"channel":0,"num_words":6,"start":8.8,"end":10.96},{"sentences":[{"text":"Sarat,","start":10.88,"end":11.38,"sentiment":"neutral","sentiment_score":0.3139549791812897}],"sentiment":"neutral","sentiment_score":0.3139549791812897,"channel":1,"num_words":1,"start":10.88,"end":11.38},{"sentences":[{"text":"you today?","start":10.96,"end":11.54,"sentiment":"neutral","sentiment_score":0.24921612441539764}],"sentiment":"neutral","sentiment_score":0.24921612441539764,"channel":0,"num_words":2,"start":10.96,"end":11.54},{"sentences":[{"text":"s a r a 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d.","start":13.36,"end":16.654999,"sentiment":"neutral","sentiment_score":0.013122991472482682},{"text":"Sarete.","start":16.875,"end":17.375,"sentiment":"neutral","sentiment_score":0.009094116277992724}],"sentiment":"neutral","sentiment_score":0.012451512273401022,"channel":0,"num_words":6,"start":13.36,"end":17.375},{"sentences":[{"text":"Sorry.","start":17.375,"end":17.875,"sentiment":"neutral","sentiment_score":-0.003651052713394165}],"sentiment":"neutral","sentiment_score":-0.003651052713394165,"channel":1,"num_words":1,"start":17.375,"end":17.875},{"sentences":[{"text":"Correct?","start":17.435,"end":17.935,"sentiment":"neutral","sentiment_score":0.015890808776021004}],"sentiment":"neutral","sentiment_score":0.015890808776021004,"channel":0,"num_words":1,"start":17.435,"end":17.935},{"sentences":[{"text":"Yeah.","start":17.935,"end":18.255,"sentiment":"neutral","sentiment_score":0.02995763160288334},{"text":"Yep.","start":18.255,"end":18.494999,"sentiment":"neutral","sentiment_score":0.05184117704629898},{"text":"Yep.","start":18.494999,"end":18.994999,"sentiment":"neutral","sentiment_score":0.10463522374629974}],"sentiment":"neutral","sentiment_score":0.06214467746516069,"channel":1,"num_words":3,"start":17.935,"end":18.994999},{"sentences":[{"text":"Thank you, Sarete, for correcting me.","start":19.515,"end":21.595,"sentiment":"positive","sentiment_score":0.5645434955755869},{"text":"How can I help you today?","start":21.595,"end":22.974998,"sentiment":"positive","sentiment_score":0.4643777956565221}],"sentiment":"positive","sentiment_score":0.5144606456160545,"channel":0,"num_words":12,"start":19.515,"end":22.974998},{"sentences":[{"text":"I've got a I've got an email saying that the invoice is due, but","start":23.295,"end":31.05,"sentiment":"neutral","sentiment_score":-0.15130074960844858}],"sentiment":"neutral","sentiment_score":-0.15130074960844858,"channel":1,"num_words":14,"start":23.295,"end":31.05},{"sentences":[{"text":"Mhmm.","start":30.869999,"end":31.369999,"sentiment":"neutral","sentiment_score":-0.1660078912973404}],"sentiment":"neutral","sentiment_score":-0.1660078912973404,"channel":0,"num_words":1,"start":30.869999,"end":31.369999},{"sentences":[{"text":"a payment has been made on the 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so much.","start":41.535,"end":42.575,"sentiment":"positive","sentiment_score":0.36833032220602036},{"text":"And I do apologize that you had to contact us regarding 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The agent apologized and made a note on the account to waive the late fee. The customer also asked about a speed boost plan and the agent suggested a screenshot of the payment. The agent also advised the customer to check for a speed test and to use a device or laptop to test the plan."},"intents":{"segments":[{"text":"I've got a I've got an email saying that the invoice is due, but Mhmm. a payment has been made on the fifteenth. Maybe it hasn't been processed. Mhmm.","start_word":58,"end_word":86,"intents":[{"intent":"Resolve invoice discrepancy","confidence_score":0.13674462}]},{"text":"I have a speed boost applied on the plan, which was Mhmm. supposed Okay.","start_word":633,"end_word":646,"intents":[{"intent":"Request speed boost plan","confidence_score":0.055586085}]},{"text":"You can just reply to to our email for now so that we can fix and clear your balance on your account, you can reply to that email with the screenshot of your transaction receipt.","start_word":946,"end_word":980,"intents":[{"intent":"Fix balance","confidence_score":0.090675}]}]},"sentiments":{"segments":[{"text":"Thank you for calling Airtel. My name is Mary.","start_word":0,"end_word":8,"sentiment":"positive","sentiment_score":0.5332342982292175},{"text":"May I have your name, please? Hey, Mary. My name is Sarat. Hello, Zurek. How can I help Sarat, you today? s a r a t. S c e r d. Sarete. Sorry. Correct? Yeah. Yep. Yep.","start_word":9,"end_word":45,"sentiment":"neutral","sentiment_score":0.12362905591726304},{"text":"Thank you, Sarete, for correcting me. How can I help you today?","start_word":46,"end_word":57,"sentiment":"positive","sentiment_score":0.5156323313713074},{"text":"I've got a I've got an email saying that the invoice is due, but Mhmm. a payment has been made on the fifteenth. Maybe it hasn't been processed. Mhmm. So just was checking. I had an overdue notice.","start_word":58,"end_word":95,"sentiment":"neutral","sentiment_score":-0.1871281862258911},{"text":"Thank you so much.","start_word":96,"end_word":99,"sentiment":"positive","sentiment_score":0.3592987656593323},{"text":"And I do apologize that you had to contact us regarding this, No. though That's the fine. payment was made September 15. But no worries. We'll rectify this soon, and I we'll think make the payment sure was for $241.50 something, and I saw the invoice Mhmm. was for $2.51 something. So there is a $10 difference. So what what'll Mhmm. happen there? Can you just add that to carry forward the $10? Or No worries. I'll take a look into that on your account. Could you mhmm. provide the last name on your account, please? Gotipati. So g o t t I p a t I. And it's it should actually be under the business name. Okay. Can you provide me the business name, please? Warden Medical and Just give me one second. Skin Not coming cooling. up. Yeah. Just give me a sec. Give me Sure. the account number. No. We use either the name I mean, the name Okay. Let's see let what me the name just is on the invoice. Yeah. It's under my name, Sarat, s a r a t. Okay. Let me just try it again one more second. S for Sam, a for alpha, r for Romeo, a for alpha, t for tango. Okay. Hold on. Let me try it again.","start_word":100,"end_word":317,"sentiment":"neutral","sentiment_score":-0.028485980841818206},{"text":"Thank you so much, Sarah. And I already have your account pulled up.","start_word":318,"end_word":330,"sentiment":"positive","sentiment_score":0.534557580947876},{"text":"Now Yep. get let it go. K. Yeah. That's $251.90. It's still showing us an outstanding balance on our end. Let me Okay. just I ask further Yep. details from you for the payment. So the payment Yeah. was made September 15. Yeah. 50 Can in, you like, tell me late. Yeah. uh-huh. Can you tell me the mode of payment that Just that give you me used? one it would be a bank transfer, I believe. Let me see. Give me one second. Yeah. It would be a bank transfer, I would say. Mhmm. Ma'am, might take Do a couple you of have days because it's the first time. oh, I see. That's why. It's also, bank transfer also has a clearing time. So that's one of the reason that the the payment is not yet reflecting on our end. But no worries. We will acknowledge the Let's yeah. If you can we please put a note on the account so you don't disconnect yeah. the service. Sure. No worries. No. We'll move on. Yep. Just give me one moment, and let me just check. So since the payment was made For $2.41 something. $2.41 point I mean, $241 Let and me 90<unk>, give you we'll the that number. It's we'll take for note of that. 2 We'll 40 also $1.90. sure. No worries. Don't worry about the remaining $10. $10 is actually for the late fee. But since you mentioned that you made the payment September 15, Mhmm. Yep. we'll go ahead and waive the late fee for you. Okay. For confirmation as well, Sarah, is could you please reply to the email with the screenshot of your transaction Yes. of the bank transfer? Yep.","start_word":331,"end_word":617,"sentiment":"neutral","sentiment_score":0.03375845500478969},{"text":"Thank you so much. I can do that. Thank you.","start_word":618,"end_word":627,"sentiment":"positive","sentiment_score":0.6492547392845154},{"text":"Now just a quick question. I have a speed boost applied on the plan, which was Mhmm. supposed Okay. to be thousand down and thousand up. We don't seem to be getting those speeds at all. And Alright. I I I raised this with your support team a while ago, and they said they'll get back to me, but they haven't. Okay. Can you tell me the last time that you Yep. called about this? One second. I will no. Air tow. So the last time was on the August 17. Okay. And where's the email Actually, come from? it's Or actually actually the August 15. It's on WhatsApp to your Internet support Airtel business. If I may ask whose customer service you talked to, Is there a name or did he or she provide it now? Give me one second. Yeah. I don't have a name. It's a WhatsApp Don't number. have a name? No worries. Alright. That's Definitely. fine. No stress for that. So they've added a I just speed like boost, to be and I don't seem to think that it's been added. You know yeah. how it says I five I'm 100 down and 50 up? There's a there's a speed boost plan, which is thousand down and thousand up. okay. Because let me just check on our web Are you oh, yeah. Okay. Is there any way that you could try again with the speed test? I know it might be a hassle for you, but if you are in or I'm near your router, checking with I'm not at the moment. not? I can try No. it in No. the afternoon. Yeah. Sure. No worries.","start_word":628,"end_word":908,"sentiment":"neutral","sentiment_score":-0.06228983402252197},{"text":"That's all fine as well. You can send a screenshot of your speed test along with your receipt later.","start_word":909,"end_word":927,"sentiment":"positive","sentiment_score":0.43790051341056824},{"text":"Okay? That's fine. Which one? I just need some I An mean, you email? can oh, you yeah. You can just reply to to our email for now so that we can fix and clear your balance on your account, you can reply to that email with the screenshot of your transaction receipt. I'll take note of your concern about the 1,000 over 1,000 boosted 10, and Yeah. we'll Yep. talk to Yep. our technical team. Okay? Cool. And you can see that on the invoice, I'm being charged for it. Right? Yes. That's correct. Yeah. Yeah. Yeah. That's And we're not 5 we're 100 not getting it. Yeah. over 50. Yeah. I'm Yep. so sorry for that. Rest assured that we'll take a look into this, Okay. Can you can you and quickly we'll check on the actual account that it's been applied? You mean the plan? Yeah. Yeah. So on the actual plan on my account, can you see that it's been configured? No. But with boost 1,000, over 1,000, it actually depends on the location. So some locations might not have posted 1,000 over 1,000. But It says if that in my any location is supported. So mhmm. Okay. Sure. yeah. If that's the case, then what we just need is a speed test. Please make sure to use a device or a laptop Yep. or a computer that is wired connected to the router. Okay? Okay. Alright. So that Alright. we can also take a look into this, and I can forward to technical team department. Okay. Alright? Alright. No worries. Thank you. No worries.","start_word":928,"end_word":1196,"sentiment":"neutral","sentiment_score":0.0196563433855772},{"text":"Thank you so Thanks. much.","start_word":1197,"end_word":1201,"sentiment":"positive","sentiment_score":0.3653063178062439},{"text":"Bye.","start_word":1202,"end_word":1202,"sentiment":"neutral","sentiment_score":0.29433387517929077},{"text":"Thank you so much, Bye bye. Have a nice Sarah. day. See you.","start_word":1203,"end_word":1215,"sentiment":"positive","sentiment_score":0.4737404584884643},{"text":"You too. Alright. While Bye. waiting for your email.","start_word":1216,"end_word":1224,"sentiment":"neutral","sentiment_score":0.0695779671271642},{"text":"Thank you so","start_word":1225,"end_word":1227,"sentiment":"positive","sentiment_score":0.7502875328063965}],"average":{"sentiment":"neutral","sentiment_score":0.025991664087652227}}}}