{"metadata":{"transaction_key":"deprecated","request_id":"01a1145f-b325-7bd3-adae-c6b3703491ac","sha256":"be1b67ee3228943612bc31c49524c4320fc32779e7da2c43bff29e6822876f7a","created":"2026-10-07T03:19:39.695Z","duration":87.119934,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":245,"output_tokens":72},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":275,"output_tokens":275},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":275,"output_tokens":12}},"results":{"channels":[{"alternatives":[{"transcript":"Hello? I'm good. How are you? Mhmm. Yes, sir. Hello? Harry is not available at the moment. This is Ross. Yep. Mhmm. Where are you calling from? Where are you calling from? Okay. Alright. Got you. No worries. Shifin, I'll ask them to give you a callback. Would you mind if you can send me an email? Sounds good. Okay. Alright. Thanks. Just fine.","confidence":0.9812012,"words":[{"word":"hello","start":0.39999998,"end":0.9,"confidence":0.953125,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":0.022930456325411797},{"word":"i'm","start":6.0,"end":6.16,"confidence":0.9626465,"punctuated_word":"I'm","sentiment":"positive","sentiment_score":0.4541829526424408},{"word":"good","start":6.16,"end":6.48,"confidence":0.99365234,"punctuated_word":"good.","sentiment":"positive","sentiment_score":0.4990379810333252},{"word":"how","start":6.48,"end":6.64,"confidence":0.9951172,"punctuated_word":"How","sentiment":"neutral","sentiment_score":0.2996752858161926},{"word":"are","start":6.64,"end":6.7999997,"confidence":0.9970703,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.2686398923397064},{"word":"you","start":6.7999997,"end":7.2999997,"confidence":1.0,"punctuated_word":"you?","sentiment":"positive","sentiment_score":0.35175517201423645},{"word":"mhmm","start":14.48,"end":14.98,"confidence":0.986084,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.024790151044726372},{"word":"yes","start":16.935,"end":17.255001,"confidence":0.8125,"punctuated_word":"Yes,","sentiment":"neutral","sentiment_score":0.11671802401542664},{"word":"sir","start":17.255001,"end":17.755001,"confidence":0.92041016,"punctuated_word":"sir.","sentiment":"neutral","sentiment_score":0.16376103460788727},{"word":"hello","start":21.975,"end":22.475,"confidence":0.7348633,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":0.090988889336586},{"word":"harry","start":29.230001,"end":29.550001,"confidence":0.7216797,"punctuated_word":"Harry","sentiment":"neutral","sentiment_score":-0.06256458908319473},{"word":"is","start":29.550001,"end":29.630001,"confidence":0.9526367,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.1287240833044052},{"word":"not","start":29.630001,"end":29.87,"confidence":0.99902344,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.14430050551891327},{"word":"available","start":29.87,"end":30.35,"confidence":0.9970703,"punctuated_word":"available","sentiment":"neutral","sentiment_score":-0.1036805510520935},{"word":"at","start":30.35,"end":30.51,"confidence":1.0,"punctuated_word":"at","sentiment":"neutral","sentiment_score":-0.1360647678375244},{"word":"the","start":30.51,"end":30.67,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.12261307239532472},{"word":"moment","start":30.67,"end":31.17,"confidence":0.9995117,"punctuated_word":"moment.","sentiment":"neutral","sentiment_score":-0.13857978582382202},{"word":"this","start":32.99,"end":33.31,"confidence":0.51904297,"punctuated_word":"This","sentiment":"neutral","sentiment_score":-0.055292513221502304},{"word":"is","start":33.31,"end":33.71,"confidence":0.99902344,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.07337257266044617},{"word":"ross","start":33.71,"end":34.21,"confidence":0.97436523,"punctuated_word":"Ross.","sentiment":"neutral","sentiment_score":-0.06193298101425171},{"word":"yep","start":35.15,"end":35.65,"confidence":0.99658203,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":-0.027465876191854477},{"word":"mhmm","start":46.435,"end":46.935,"confidence":0.87524414,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":-0.031408052891492844},{"word":"where","start":51.875,"end":52.195,"confidence":0.78222656,"punctuated_word":"Where","sentiment":"neutral","sentiment_score":-0.03421209752559662},{"word":"are","start":52.195,"end":52.275,"confidence":0.99609375,"punctuated_word":"are","sentiment":"neutral","sentiment_score":-0.028049185872077945},{"word":"you","start":52.275,"end":52.435,"confidence":0.9980469,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.029851343482732773},{"word":"calling","start":52.435,"end":52.675003,"confidence":0.99609375,"punctuated_word":"calling","sentiment":"neutral","sentiment_score":-0.02602524310350418},{"word":"from","start":52.675003,"end":53.175003,"confidence":0.99853516,"punctuated_word":"from?","sentiment":"neutral","sentiment_score":-0.03451474383473396},{"word":"where","start":55.955,"end":56.195,"confidence":0.7480469,"punctuated_word":"Where","sentiment":"neutral","sentiment_score":-0.035204384475946426},{"word":"are","start":56.195,"end":56.355003,"confidence":0.99902344,"punctuated_word":"are","sentiment":"neutral","sentiment_score":-0.03595634922385216},{"word":"you","start":56.355003,"end":56.515,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.029008567333221436},{"word":"calling","start":56.515,"end":56.835,"confidence":0.99609375,"punctuated_word":"calling","sentiment":"neutral","sentiment_score":-0.02217884920537472},{"word":"from","start":56.835,"end":57.24,"confidence":0.99316406,"punctuated_word":"from?","sentiment":"neutral","sentiment_score":-0.024714812636375427},{"word":"okay","start":60.280003,"end":60.760002,"confidence":0.7335205,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.018607042729854584},{"word":"alright","start":60.760002,"end":61.16,"confidence":0.9812012,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.05569521710276604},{"word":"got","start":61.16,"end":61.4,"confidence":0.98291016,"punctuated_word":"Got","sentiment":"neutral","sentiment_score":0.08008533716201782},{"word":"you","start":61.4,"end":61.9,"confidence":0.8066406,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.07061055302619934},{"word":"no","start":62.120003,"end":62.280003,"confidence":0.8613281,"punctuated_word":"No","sentiment":"neutral","sentiment_score":0.07541599869728088},{"word":"worries","start":62.280003,"end":62.780003,"confidence":0.8154297,"punctuated_word":"worries.","sentiment":"neutral","sentiment_score":0.0826106071472168},{"word":"shifin","start":63.72,"end":64.22,"confidence":0.43963623,"punctuated_word":"Shifin,","sentiment":"neutral","sentiment_score":0.06156367063522339},{"word":"i'll","start":64.28,"end":64.520004,"confidence":0.9277344,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.08525343984365463},{"word":"ask","start":64.520004,"end":64.68,"confidence":0.9526367,"punctuated_word":"ask","sentiment":"neutral","sentiment_score":0.061339519917964935},{"word":"them","start":64.68,"end":64.92,"confidence":0.69921875,"punctuated_word":"them","sentiment":"neutral","sentiment_score":0.02937190607190132},{"word":"to","start":64.92,"end":65.0,"confidence":0.99316406,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.04277373477816582},{"word":"give","start":65.0,"end":65.240005,"confidence":0.5473633,"punctuated_word":"give","sentiment":"neutral","sentiment_score":0.040005363523960114},{"word":"you","start":65.240005,"end":65.32,"confidence":0.94384766,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.03910556063055992},{"word":"a","start":65.32,"end":65.4,"confidence":0.98535156,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.04173905402421951},{"word":"callback","start":65.4,"end":65.9,"confidence":0.9519043,"punctuated_word":"callback.","sentiment":"neutral","sentiment_score":0.03274846076965332},{"word":"would","start":66.840004,"end":67.0,"confidence":0.58984375,"punctuated_word":"Would","sentiment":"neutral","sentiment_score":0.010672304779291151},{"word":"you","start":67.0,"end":67.16,"confidence":0.99121094,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.009244466200470924},{"word":"mind","start":67.16,"end":67.4,"confidence":1.0,"punctuated_word":"mind","sentiment":"neutral","sentiment_score":0.01817801222205162},{"word":"if","start":67.4,"end":67.56,"confidence":0.9770508,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.023323696106672287},{"word":"you","start":67.56,"end":67.72,"confidence":0.9819336,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.010306855663657188},{"word":"can","start":67.72,"end":67.96,"confidence":0.9770508,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.018289517611265182},{"word":"send","start":67.96,"end":68.12,"confidence":1.0,"punctuated_word":"send","sentiment":"neutral","sentiment_score":0.01628239080309868},{"word":"me","start":68.12,"end":68.28,"confidence":1.0,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.011867569759488106},{"word":"an","start":68.28,"end":68.520004,"confidence":0.99902344,"punctuated_word":"an","sentiment":"neutral","sentiment_score":0.014470962807536123},{"word":"email","start":68.520004,"end":69.020004,"confidence":0.99560547,"punctuated_word":"email?","sentiment":"neutral","sentiment_score":0.018823767080903053},{"word":"sounds","start":79.185,"end":79.585,"confidence":0.83447266,"punctuated_word":"Sounds","sentiment":"neutral","sentiment_score":0.31265783309936523},{"word":"good","start":79.585,"end":80.085,"confidence":0.9946289,"punctuated_word":"good.","sentiment":"neutral","sentiment_score":0.25502684712409973},{"word":"okay","start":80.305,"end":80.805,"confidence":0.9729004,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.17048077285289764},{"word":"alright","start":80.865,"end":81.365,"confidence":0.96899414,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.2706599235534668},{"word":"thanks","start":82.384995,"end":82.884995,"confidence":0.77124023,"punctuated_word":"Thanks.","sentiment":"positive","sentiment_score":0.5297799110412598},{"word":"just","start":83.585,"end":83.905,"confidence":0.74365234,"punctuated_word":"Just","sentiment":"neutral","sentiment_score":0.32147499918937683},{"word":"fine","start":83.905,"end":84.405,"confidence":0.67126465,"punctuated_word":"fine.","sentiment":"neutral","sentiment_score":0.1529269516468048}],"paragraphs":{"transcript":"\nHello? I'm good. How are you? Mhmm. Yes, sir.\n\nHello? Harry is not available at the moment. This is Ross. Yep. Mhmm.\n\nWhere are you calling from? Where are you calling from? Okay. Alright. Got you.\n\nNo worries. Shifin, I'll ask them to give you a callback. Would you mind if you can send me an email? Sounds good. Okay.\n\nAlright. Thanks. Just fine.","paragraphs":[{"sentences":[{"text":"Hello?","start":0.39999998,"end":0.9,"sentiment":"neutral","sentiment_score":0.022930456325411797},{"text":"I'm good.","start":6.0,"end":6.48,"sentiment":"positive","sentiment_score":0.476610466837883},{"text":"How are you?","start":6.48,"end":7.2999997,"sentiment":"neutral","sentiment_score":0.3066901167233785},{"text":"Mhmm.","start":14.48,"end":14.98,"sentiment":"neutral","sentiment_score":0.024790151044726372},{"text":"Yes, sir.","start":16.935,"end":17.755001,"sentiment":"neutral","sentiment_score":0.14023952931165695}],"sentiment":"neutral","sentiment_score":0.24461010553770596,"num_words":9,"start":0.39999998,"end":17.755001},{"sentences":[{"text":"Hello?","start":21.975,"end":22.475,"sentiment":"neutral","sentiment_score":0.090988889336586},{"text":"Harry is not available at the moment.","start":29.230001,"end":31.17,"sentiment":"neutral","sentiment_score":-0.11950390785932541},{"text":"This is Ross.","start":32.99,"end":34.21,"sentiment":"neutral","sentiment_score":-0.06353268896540006},{"text":"Yep.","start":35.15,"end":35.65,"sentiment":"neutral","sentiment_score":-0.027465876191854477},{"text":"Mhmm.","start":46.435,"end":46.935,"sentiment":"neutral","sentiment_score":-0.031408052891492844}],"sentiment":"neutral","sentiment_score":-0.07653926628140303,"num_words":13,"start":21.975,"end":46.935},{"sentences":[{"text":"Where are you calling from?","start":51.875,"end":53.175003,"sentiment":"neutral","sentiment_score":-0.030530522763729095},{"text":"Where are you calling from?","start":55.955,"end":57.24,"sentiment":"neutral","sentiment_score":-0.029412592574954034},{"text":"Okay.","start":60.280003,"end":60.760002,"sentiment":"neutral","sentiment_score":0.018607042729854584},{"text":"Alright.","start":60.760002,"end":61.16,"sentiment":"neutral","sentiment_score":0.05569521710276604},{"text":"Got you.","start":61.16,"end":61.9,"sentiment":"neutral","sentiment_score":0.07534794509410858}],"sentiment":"neutral","sentiment_score":-0.0053369590480412754,"num_words":14,"start":51.875,"end":61.9},{"sentences":[{"text":"No worries.","start":62.120003,"end":62.780003,"sentiment":"neutral","sentiment_score":0.07901330292224884},{"text":"Shifin, I'll ask them to give you a callback.","start":63.72,"end":65.9,"sentiment":"neutral","sentiment_score":0.04821119002170033},{"text":"Would you mind if you can send me an email?","start":66.840004,"end":69.020004,"sentiment":"neutral","sentiment_score":0.015145954303443432},{"text":"Sounds good.","start":79.185,"end":80.085,"sentiment":"neutral","sentiment_score":0.2838423401117325},{"text":"Okay.","start":80.305,"end":80.805,"sentiment":"neutral","sentiment_score":0.17048077285289764}],"sentiment":"neutral","sentiment_score":0.06173134633960823,"num_words":24,"start":62.120003,"end":80.805},{"sentences":[{"text":"Alright.","start":80.865,"end":81.365,"sentiment":"neutral","sentiment_score":0.2706599235534668},{"text":"Thanks.","start":82.384995,"end":82.884995,"sentiment":"positive","sentiment_score":0.5297799110412598},{"text":"Just fine.","start":83.585,"end":84.405,"sentiment":"neutral","sentiment_score":0.23720097541809082}],"sentiment":"neutral","sentiment_score":0.31871044635772705,"num_words":4,"start":80.865,"end":84.405}]}}]},{"alternatives":[{"transcript":"Hi. It's Danielle from the answering service. How are you? Well, thank you. I just have a Steven from Snom on the line inquiring about finalizing an application. Can I pop him through? Thank you. Stefan. Good afternoon. Is this Harry? He's not available to Could Hariam give me a callback? I am just about to finalize this partner registration. We signed up to the partner program yesterday. We're just having a few questions on the business and how he ended up with us. And... Yeah. Say what? Snom. Okay. Yeah. I I just sent him an email with a a partner expectation letter to welcome email in there. Perfect. Alright. Beautiful. Thank you. Bye bye.","confidence":0.9951172,"words":[{"word":"hi","start":2.8799999,"end":3.12,"confidence":0.9970703,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.12182428687810898},{"word":"it's","start":3.12,"end":3.36,"confidence":0.99902344,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":0.15386943519115448},{"word":"danielle","start":3.36,"end":3.6799998,"confidence":0.98828125,"punctuated_word":"Danielle","sentiment":"neutral","sentiment_score":0.2043868601322174},{"word":"from","start":3.6799998,"end":3.84,"confidence":0.99902344,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.2555731236934662},{"word":"the","start":3.84,"end":3.9199998,"confidence":0.9165039,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.20536600053310392},{"word":"answering","start":3.9199998,"end":4.24,"confidence":0.9951172,"punctuated_word":"answering","sentiment":"neutral","sentiment_score":0.20528051257133484},{"word":"service","start":4.24,"end":4.48,"confidence":0.99853516,"punctuated_word":"service.","sentiment":"neutral","sentiment_score":0.1562630832195282},{"word":"how","start":4.48,"end":4.64,"confidence":1.0,"punctuated_word":"How","sentiment":"neutral","sentiment_score":0.20084193348884585},{"word":"are","start":4.64,"end":4.7999997,"confidence":1.0,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.19558514654636383},{"word":"you","start":4.7999997,"end":5.2999997,"confidence":1.0,"punctuated_word":"you?","sentiment":"neutral","sentiment_score":0.22919639945030212},{"word":"well","start":7.2,"end":7.44,"confidence":0.74438477,"punctuated_word":"Well,","sentiment":"neutral","sentiment_score":0.32693561911582947},{"word":"thank","start":7.44,"end":7.68,"confidence":0.9980469,"punctuated_word":"thank","sentiment":"positive","sentiment_score":0.5426203608512878},{"word":"you","start":7.68,"end":7.9199996,"confidence":1.0,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.38283729553222656},{"word":"i","start":7.9199996,"end":8.0,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.08589991927146912},{"word":"just","start":8.0,"end":8.24,"confidence":0.9980469,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.10919615626335144},{"word":"have","start":8.24,"end":8.4,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.07757095992565155},{"word":"a","start":8.4,"end":8.559999,"confidence":0.9838867,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.11797969043254852},{"word":"steven","start":8.559999,"end":9.04,"confidence":0.9135742,"punctuated_word":"Steven","sentiment":"neutral","sentiment_score":0.05821213871240616},{"word":"from","start":9.04,"end":9.54,"confidence":1.0,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.06827156990766525},{"word":"snom","start":9.599999,"end":10.099999,"confidence":0.61413574,"punctuated_word":"Snom","sentiment":"neutral","sentiment_score":0.0638049766421318},{"word":"on","start":10.16,"end":10.32,"confidence":0.99609375,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.08978645503520966},{"word":"the","start":10.32,"end":10.48,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.1172252520918846},{"word":"line","start":10.48,"end":10.8,"confidence":1.0,"punctuated_word":"line","sentiment":"neutral","sentiment_score":0.14347296953201294},{"word":"inquiring","start":10.8,"end":11.3,"confidence":0.97265625,"punctuated_word":"inquiring","sentiment":"neutral","sentiment_score":0.07423858344554901},{"word":"about","start":11.44,"end":11.84,"confidence":1.0,"punctuated_word":"about","sentiment":"neutral","sentiment_score":0.0440034493803978},{"word":"finalizing","start":11.84,"end":12.34,"confidence":0.9995117,"punctuated_word":"finalizing","sentiment":"neutral","sentiment_score":0.0897609293460846},{"word":"an","start":12.48,"end":12.639999,"confidence":0.99902344,"punctuated_word":"an","sentiment":"neutral","sentiment_score":0.1108490228652954},{"word":"application","start":12.639999,"end":13.139999,"confidence":0.9926758,"punctuated_word":"application.","sentiment":"neutral","sentiment_score":0.09559597074985504},{"word":"can","start":15.085,"end":15.245,"confidence":0.99902344,"punctuated_word":"Can","sentiment":"neutral","sentiment_score":0.03237232565879822},{"word":"i","start":15.245,"end":15.405,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.04965318739414215},{"word":"pop","start":15.405,"end":15.565001,"confidence":0.9970703,"punctuated_word":"pop","sentiment":"neutral","sentiment_score":0.05651872232556343},{"word":"him","start":15.565001,"end":15.725,"confidence":0.99121094,"punctuated_word":"him","sentiment":"neutral","sentiment_score":0.0386701375246048},{"word":"through","start":15.725,"end":16.225,"confidence":0.9995117,"punctuated_word":"through?","sentiment":"neutral","sentiment_score":0.05035515874624252},{"word":"thank","start":17.485,"end":17.725,"confidence":0.9760742,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.348740816116333},{"word":"you","start":17.725,"end":18.225,"confidence":0.99609375,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.2573961317539215},{"word":"stefan","start":23.805,"end":24.305,"confidence":0.4473877,"punctuated_word":"Stefan.","sentiment":"neutral","sentiment_score":0.0582268051803112},{"word":"good","start":24.925,"end":25.325,"confidence":0.7783203,"punctuated_word":"Good","sentiment":"neutral","sentiment_score":0.12207165360450745},{"word":"afternoon","start":25.325,"end":25.724998,"confidence":1.0,"punctuated_word":"afternoon.","sentiment":"neutral","sentiment_score":0.07980577647686005},{"word":"is","start":25.724998,"end":25.885,"confidence":0.99316406,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":0.01680508442223072},{"word":"this","start":25.885,"end":26.125,"confidence":0.99902344,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.02378922328352928},{"word":"harry","start":26.125,"end":26.625,"confidence":0.7973633,"punctuated_word":"Harry?","sentiment":"neutral","sentiment_score":0.01492526102811098},{"word":"he's","start":32.77,"end":32.93,"confidence":0.7709961,"punctuated_word":"He's","sentiment":"neutral","sentiment_score":-0.07817104458808899},{"word":"not","start":32.93,"end":33.17,"confidence":0.97802734,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.046946074813604355},{"word":"available","start":33.17,"end":33.57,"confidence":0.98535156,"punctuated_word":"available","sentiment":"neutral","sentiment_score":-0.05509044602513313},{"word":"to","start":33.57,"end":33.73,"confidence":0.29589844,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.0632658451795578},{"word":"could","start":36.29,"end":36.53,"confidence":0.37036133,"punctuated_word":"Could","sentiment":"neutral","sentiment_score":-0.02913627028465271},{"word":"hariam","start":36.53,"end":37.01,"confidence":0.9890137,"punctuated_word":"Hariam","sentiment":"neutral","sentiment_score":-0.020440230146050453},{"word":"give","start":37.01,"end":37.09,"confidence":0.9970703,"punctuated_word":"give","sentiment":"neutral","sentiment_score":-0.021899301558732983},{"word":"me","start":37.09,"end":37.25,"confidence":1.0,"punctuated_word":"me","sentiment":"neutral","sentiment_score":-0.02651183307170868},{"word":"a","start":37.25,"end":37.329998,"confidence":0.99902344,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.02299078181385994},{"word":"callback","start":37.329998,"end":37.829998,"confidence":0.9941406,"punctuated_word":"callback?","sentiment":"neutral","sentiment_score":-0.02214795909821987},{"word":"i","start":37.97,"end":38.47,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.021750545129179955},{"word":"am","start":38.61,"end":38.93,"confidence":0.99316406,"punctuated_word":"am","sentiment":"neutral","sentiment_score":-0.019209671765565872},{"word":"just","start":38.93,"end":39.17,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.01859156414866447},{"word":"about","start":39.17,"end":39.489998,"confidence":1.0,"punctuated_word":"about","sentiment":"neutral","sentiment_score":-0.01350485533475876},{"word":"to","start":39.489998,"end":39.989998,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.0078665129840374},{"word":"finalize","start":40.595,"end":41.095,"confidence":0.9995117,"punctuated_word":"finalize","sentiment":"neutral","sentiment_score":0.006564736366271973},{"word":"this","start":41.155,"end":41.315,"confidence":0.6665039,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.007025960832834244},{"word":"partner","start":41.315,"end":41.715,"confidence":0.9536133,"punctuated_word":"partner","sentiment":"neutral","sentiment_score":-0.00192970409989357},{"word":"registration","start":41.715,"end":42.215,"confidence":0.97436523,"punctuated_word":"registration.","sentiment":"neutral","sentiment_score":0.004199745133519173},{"word":"we","start":43.235,"end":43.395,"confidence":0.43847656,"punctuated_word":"We","sentiment":"neutral","sentiment_score":0.0095023512840271},{"word":"signed","start":43.395,"end":43.635,"confidence":0.9633789,"punctuated_word":"signed","sentiment":"neutral","sentiment_score":0.012281922623515127},{"word":"up","start":43.635,"end":43.795,"confidence":1.0,"punctuated_word":"up","sentiment":"neutral","sentiment_score":0.016851864755153656},{"word":"to","start":43.795,"end":43.954998,"confidence":0.99609375,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.02859143167734146},{"word":"the","start":43.954998,"end":44.035,"confidence":0.9980469,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.00978029891848564},{"word":"partner","start":44.035,"end":44.355,"confidence":0.9604492,"punctuated_word":"partner","sentiment":"neutral","sentiment_score":0.014003634452819824},{"word":"program","start":44.355,"end":44.675,"confidence":0.9941406,"punctuated_word":"program","sentiment":"neutral","sentiment_score":0.02668089047074318},{"word":"yesterday","start":44.675,"end":45.175,"confidence":0.99560547,"punctuated_word":"yesterday.","sentiment":"neutral","sentiment_score":0.007694432511925697},{"word":"we're","start":45.395,"end":45.555,"confidence":0.8261719,"punctuated_word":"We're","sentiment":"neutral","sentiment_score":-0.01863916590809822},{"word":"just","start":45.555,"end":45.715,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.021439818665385246},{"word":"having","start":45.715,"end":46.035,"confidence":0.9970703,"punctuated_word":"having","sentiment":"neutral","sentiment_score":-0.03794683516025543},{"word":"a","start":46.035,"end":46.114998,"confidence":0.99902344,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.03439159318804741},{"word":"few","start":46.114998,"end":46.434998,"confidence":1.0,"punctuated_word":"few","sentiment":"neutral","sentiment_score":-0.038696207106113434},{"word":"questions","start":46.434998,"end":46.934998,"confidence":0.99902344,"punctuated_word":"questions","sentiment":"neutral","sentiment_score":-0.021346362307667732},{"word":"on","start":47.395,"end":47.895,"confidence":0.8911133,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.03940204158425331},{"word":"the","start":48.275,"end":48.515,"confidence":0.9536133,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.03583633899688721},{"word":"business","start":48.515,"end":48.995,"confidence":0.98828125,"punctuated_word":"business","sentiment":"neutral","sentiment_score":-0.02998083084821701},{"word":"and","start":48.995,"end":49.495,"confidence":0.88964844,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.04012364894151688},{"word":"how","start":49.635,"end":49.795,"confidence":0.95410156,"punctuated_word":"how","sentiment":"neutral","sentiment_score":-0.04794317111372948},{"word":"he","start":49.795,"end":50.035,"confidence":0.92822266,"punctuated_word":"he","sentiment":"neutral","sentiment_score":-0.03693045675754547},{"word":"ended","start":50.035,"end":50.355,"confidence":1.0,"punctuated_word":"ended","sentiment":"neutral","sentiment_score":-0.032915759831666946},{"word":"up","start":50.355,"end":50.434998,"confidence":1.0,"punctuated_word":"up","sentiment":"neutral","sentiment_score":-0.03885874897241592},{"word":"with","start":50.434998,"end":50.675,"confidence":0.9970703,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.051618579775094986},{"word":"us","start":50.675,"end":51.175,"confidence":0.86621094,"punctuated_word":"us.","sentiment":"neutral","sentiment_score":-0.03138133883476257},{"word":"and","start":51.475,"end":51.975,"confidence":0.99316406,"punctuated_word":"And...","sentiment":"neutral","sentiment_score":-0.017292438074946404},{"word":"yeah","start":52.195,"end":52.695,"confidence":0.99365234,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.025645777583122253},{"word":"say","start":54.355,"end":54.675,"confidence":0.9951172,"punctuated_word":"Say","sentiment":"neutral","sentiment_score":-0.03569236397743225},{"word":"what","start":54.675,"end":55.175,"confidence":0.9980469,"punctuated_word":"what?","sentiment":"neutral","sentiment_score":-0.032675012946128845},{"word":"snom","start":58.260002,"end":58.760002,"confidence":0.95703125,"punctuated_word":"Snom.","sentiment":"neutral","sentiment_score":-0.007446927484124899},{"word":"okay","start":66.74,"end":67.24,"confidence":0.9975586,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.027954742312431335},{"word":"yeah","start":72.975,"end":73.375,"confidence":0.9904785,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.041856151074171066},{"word":"i","start":73.375,"end":73.615,"confidence":0.66308594,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.05524872243404389},{"word":"i","start":73.615,"end":73.695,"confidence":0.7709961,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.06578797101974487},{"word":"just","start":73.695,"end":73.854996,"confidence":0.9980469,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.07076617330312729},{"word":"sent","start":73.854996,"end":74.015,"confidence":0.97314453,"punctuated_word":"sent","sentiment":"neutral","sentiment_score":0.07329468429088593},{"word":"him","start":74.015,"end":74.174995,"confidence":0.9838867,"punctuated_word":"him","sentiment":"neutral","sentiment_score":0.05637121945619583},{"word":"an","start":74.174995,"end":74.335,"confidence":1.0,"punctuated_word":"an","sentiment":"neutral","sentiment_score":0.07583128660917282},{"word":"email","start":74.335,"end":74.835,"confidence":1.0,"punctuated_word":"email","sentiment":"neutral","sentiment_score":0.09944099932909012},{"word":"with","start":74.895,"end":75.215,"confidence":0.37426758,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.08694110065698624},{"word":"a","start":75.215,"end":75.454994,"confidence":0.44433594,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.08855081349611282},{"word":"a","start":75.454994,"end":75.534996,"confidence":0.4345703,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.07497014105319977},{"word":"partner","start":75.534996,"end":76.015,"confidence":0.42041016,"punctuated_word":"partner","sentiment":"neutral","sentiment_score":0.06644228100776672},{"word":"expectation","start":76.015,"end":76.515,"confidence":0.69091797,"punctuated_word":"expectation","sentiment":"neutral","sentiment_score":0.08221008628606796},{"word":"letter","start":76.575,"end":76.735,"confidence":0.5776367,"punctuated_word":"letter","sentiment":"neutral","sentiment_score":0.07757570594549179},{"word":"to","start":76.735,"end":76.895,"confidence":0.50634766,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.07793377339839935},{"word":"welcome","start":76.895,"end":77.215,"confidence":0.97998047,"punctuated_word":"welcome","sentiment":"neutral","sentiment_score":0.0941723883152008},{"word":"email","start":77.215,"end":77.534996,"confidence":0.95166016,"punctuated_word":"email","sentiment":"neutral","sentiment_score":0.10146117210388184},{"word":"in","start":77.534996,"end":77.695,"confidence":0.7963867,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.08059080690145493},{"word":"there","start":77.695,"end":78.195,"confidence":0.9946289,"punctuated_word":"there.","sentiment":"neutral","sentiment_score":0.08236601203680038},{"word":"perfect","start":80.964874,"end":81.464874,"confidence":0.99853516,"punctuated_word":"Perfect.","sentiment":"positive","sentiment_score":0.3993290960788727},{"word":"alright","start":82.00487,"end":82.16487,"confidence":0.8581543,"punctuated_word":"Alright.","sentiment":"positive","sentiment_score":0.3553163707256317},{"word":"beautiful","start":82.16487,"end":82.644875,"confidence":0.79956055,"punctuated_word":"Beautiful.","sentiment":"positive","sentiment_score":0.5852212905883789},{"word":"thank","start":82.644875,"end":82.80487,"confidence":0.9980469,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.5407536029815674},{"word":"you","start":82.80487,"end":83.30487,"confidence":1.0,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.4795738458633423},{"word":"bye","start":83.52487,"end":83.76487,"confidence":0.9970703,"punctuated_word":"Bye","sentiment":"neutral","sentiment_score":0.29195311665534973},{"word":"bye","start":83.76487,"end":84.26487,"confidence":0.9975586,"punctuated_word":"bye.","sentiment":"neutral","sentiment_score":0.27798718214035034}],"paragraphs":{"transcript":"\nHi. It's Danielle from the answering service. How are you? Well, thank you. I just have a Steven from Snom on the line inquiring about finalizing an application.\n\nCan I pop him through? Thank you. Stefan. Good afternoon. Is this Harry?\n\nHe's not available to Could Hariam give me a callback? I am just about to finalize this partner registration. We signed up to the partner program yesterday. We're just having a few questions on the business and how he ended up with us. And...\n\nYeah. Say what? Snom. Okay. Yeah.\n\nI I just sent him an email with a a partner expectation letter to welcome email in there. Perfect. Alright. Beautiful. Thank you.\n\nBye bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":2.8799999,"end":3.12,"sentiment":"neutral","sentiment_score":0.12182428687810898},{"text":"It's Danielle from the answering service.","start":3.12,"end":4.48,"sentiment":"neutral","sentiment_score":0.19678983589013418},{"text":"How are you?","start":4.48,"end":5.2999997,"sentiment":"neutral","sentiment_score":0.20854115982850394},{"text":"Well, thank you.","start":7.2,"end":7.9199996,"sentiment":"positive","sentiment_score":0.41746442516644794},{"text":"I just have a Steven from Snom on the line inquiring about finalizing an application.","start":7.9199996,"end":13.139999,"sentiment":"neutral","sentiment_score":0.08972453624010086}],"sentiment":"neutral","sentiment_score":0.1616588607430458,"num_words":28,"start":2.8799999,"end":13.139999},{"sentences":[{"text":"Can I pop him through?","start":15.085,"end":16.225,"sentiment":"neutral","sentiment_score":0.04551390632987022},{"text":"Thank you.","start":17.485,"end":18.225,"sentiment":"neutral","sentiment_score":0.30306847393512726},{"text":"Stefan.","start":23.805,"end":24.305,"sentiment":"neutral","sentiment_score":0.0582268051803112},{"text":"Good afternoon.","start":24.925,"end":25.724998,"sentiment":"neutral","sentiment_score":0.10093871504068375},{"text":"Is this Harry?","start":25.724998,"end":26.625,"sentiment":"neutral","sentiment_score":0.01850652291129033}],"sentiment":"neutral","sentiment_score":0.0884100218088581,"num_words":13,"start":15.085,"end":26.625},{"sentences":[{"text":"He's not available to Could Hariam give me a callback?","start":32.77,"end":37.829998,"sentiment":"neutral","sentiment_score":-0.03865997865796089},{"text":"I am just about to finalize this partner registration.","start":37.97,"end":42.215,"sentiment":"neutral","sentiment_score":-0.007229156792163849},{"text":"We signed up to the partner program yesterday.","start":43.235,"end":45.175,"sentiment":"neutral","sentiment_score":0.01567335333675146},{"text":"We're just having a few questions on the business and how he ended up with us.","start":45.395,"end":51.175,"sentiment":"neutral","sentiment_score":-0.03484068112447858},{"text":"And...","start":51.475,"end":51.975,"sentiment":"neutral","sentiment_score":-0.017292438074946404}],"sentiment":"neutral","sentiment_score":-0.0204776978882199,"num_words":44,"start":32.77,"end":51.975},{"sentences":[{"text":"Yeah.","start":52.195,"end":52.695,"sentiment":"neutral","sentiment_score":-0.025645777583122253},{"text":"Say what?","start":54.355,"end":55.175,"sentiment":"neutral","sentiment_score":-0.03418368846178055},{"text":"Snom.","start":58.260002,"end":58.760002,"sentiment":"neutral","sentiment_score":-0.007446927484124899},{"text":"Okay.","start":66.74,"end":67.24,"sentiment":"neutral","sentiment_score":0.027954742312431335},{"text":"Yeah.","start":72.975,"end":73.375,"sentiment":"neutral","sentiment_score":0.041856151074171066}],"sentiment":"neutral","sentiment_score":-0.005274864767367641,"num_words":6,"start":52.195,"end":73.375},{"sentences":[{"text":"I I just sent him an email with a a partner expectation letter to welcome email in there.","start":73.375,"end":78.195,"sentiment":"neutral","sentiment_score":0.07833085209131241},{"text":"Perfect.","start":80.964874,"end":81.464874,"sentiment":"positive","sentiment_score":0.3993290960788727},{"text":"Alright.","start":82.00487,"end":82.16487,"sentiment":"positive","sentiment_score":0.3553163707256317},{"text":"Beautiful.","start":82.16487,"end":82.644875,"sentiment":"positive","sentiment_score":0.5852212905883789},{"text":"Thank you.","start":82.644875,"end":83.30487,"sentiment":"positive","sentiment_score":0.5101637244224548}],"sentiment":"neutral","sentiment_score":0.16391954538614853,"num_words":23,"start":73.375,"end":83.30487},{"sentences":[{"text":"Bye bye.","start":83.52487,"end":84.26487,"sentiment":"neutral","sentiment_score":0.28497014939785004}],"sentiment":"neutral","sentiment_score":0.28497014939785004,"num_words":2,"start":83.52487,"end":84.26487}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hello?\n\nChannel 1: Hi. It's Danielle from the answering service. How are you?\n\nChannel 0: I'm good. How are you?\n\nChannel 1: Well, thank you. I just have a Steven from Snom on the line inquiring about finalizing an application.\n\nChannel 0: Mhmm.\n\nChannel 1: Can I pop him through?\n\nChannel 0: Yes, sir.\n\nChannel 1: Thank you.\n\nChannel 0: Hello?\n\nChannel 1: Stefan. Good afternoon. Is this Harry?\n\nChannel 0: Harry is not available at the moment.\n\nChannel 1: He's not\n\nChannel 0: This\n\nChannel 1: available\n\nChannel 0: is\n\nChannel 1: to\n\nChannel 0: Ross. Yep.\n\nChannel 1: Could Hariam give me a callback? I am just about to finalize this partner registration. We signed up to the partner program yesterday. We're just having a few questions\n\nChannel 0: Mhmm.\n\nChannel 1: on the business and how he ended up with us. And...\n\nChannel 0: Where\n\nChannel 1: Yeah.\n\nChannel 0: are you calling from?\n\nChannel 1: Say what?\n\nChannel 0: Where are you calling from?\n\nChannel 1: Snom.\n\nChannel 0: Okay. Alright. Got you. No worries. Shifin, I'll ask them to give you a callback.\n\nChannel 1: Okay.\n\nChannel 0: Would you mind if you can send me an email?\n\nChannel 1: Yeah. I I just sent him an email with a a partner expectation letter to welcome email in there.\n\nChannel 0: Sounds good. Okay. Alright.\n\nChannel 1: Perfect. Alright. Beautiful.\n\nChannel 0: Thanks.\n\nChannel 1: Thank you. Bye\n\nChannel 0: Just\n\nChannel 1: bye.\n\nChannel 0: fine.","paragraphs":[{"sentences":[{"text":"Hello?","start":0.39999998,"end":0.9,"sentiment":"neutral","sentiment_score":0.022930456325411797}],"sentiment":"neutral","sentiment_score":0.022930456325411797,"channel":0,"num_words":1,"start":0.39999998,"end":0.9},{"sentences":[{"text":"Hi.","start":2.8799999,"end":3.12,"sentiment":"neutral","sentiment_score":0.12182428687810898},{"text":"It's Danielle from the answering service.","start":3.12,"end":4.48,"sentiment":"neutral","sentiment_score":0.19678983589013418},{"text":"How are you?","start":4.48,"end":5.2999997,"sentiment":"neutral","sentiment_score":0.20854115982850394}],"sentiment":"neutral","sentiment_score":0.19281867817044257,"channel":1,"num_words":10,"start":2.8799999,"end":5.2999997},{"sentences":[{"text":"I'm good.","start":6.0,"end":6.48,"sentiment":"positive","sentiment_score":0.476610466837883},{"text":"How are you?","start":6.48,"end":7.2999997,"sentiment":"neutral","sentiment_score":0.3066901167233785}],"sentiment":"positive","sentiment_score":0.3746582567691803,"channel":0,"num_words":5,"start":6.0,"end":7.2999997},{"sentences":[{"text":"Well, thank you.","start":7.2,"end":7.9199996,"sentiment":"positive","sentiment_score":0.41746442516644794},{"text":"I just have a Steven from Snom on the line inquiring about finalizing an application.","start":7.9199996,"end":13.139999,"sentiment":"neutral","sentiment_score":0.08972453624010086}],"sentiment":"neutral","sentiment_score":0.14434785106115872,"channel":1,"num_words":18,"start":7.2,"end":13.139999},{"sentences":[{"text":"Mhmm.","start":14.48,"end":14.98,"sentiment":"neutral","sentiment_score":0.024790151044726372}],"sentiment":"neutral","sentiment_score":0.024790151044726372,"channel":0,"num_words":1,"start":14.48,"end":14.98},{"sentences":[{"text":"Can I pop him through?","start":15.085,"end":16.225,"sentiment":"neutral","sentiment_score":0.04551390632987022}],"sentiment":"neutral","sentiment_score":0.04551390632987022,"channel":1,"num_words":5,"start":15.085,"end":16.225},{"sentences":[{"text":"Yes, sir.","start":16.935,"end":17.755001,"sentiment":"neutral","sentiment_score":0.14023952931165695}],"sentiment":"neutral","sentiment_score":0.14023952931165695,"channel":0,"num_words":2,"start":16.935,"end":17.755001},{"sentences":[{"text":"Thank you.","start":17.485,"end":18.225,"sentiment":"neutral","sentiment_score":0.30306847393512726}],"sentiment":"neutral","sentiment_score":0.30306847393512726,"channel":1,"num_words":2,"start":17.485,"end":18.225},{"sentences":[{"text":"Hello?","start":21.975,"end":22.475,"sentiment":"neutral","sentiment_score":0.090988889336586}],"sentiment":"neutral","sentiment_score":0.090988889336586,"channel":0,"num_words":1,"start":21.975,"end":22.475},{"sentences":[{"text":"Stefan.","start":23.805,"end":24.305,"sentiment":"neutral","sentiment_score":0.0582268051803112},{"text":"Good afternoon.","start":24.925,"end":25.724998,"sentiment":"neutral","sentiment_score":0.10093871504068375},{"text":"Is this Harry?","start":25.724998,"end":26.625,"sentiment":"neutral","sentiment_score":0.01850652291129033}],"sentiment":"neutral","sentiment_score":0.052603967332591615,"channel":1,"num_words":6,"start":23.805,"end":26.625},{"sentences":[{"text":"Harry is not available at the moment.","start":29.230001,"end":31.17,"sentiment":"neutral","sentiment_score":-0.11950390785932541}],"sentiment":"neutral","sentiment_score":-0.11950390785932541,"channel":0,"num_words":7,"start":29.230001,"end":31.17},{"sentences":[{"text":"He's not","start":32.77,"end":33.17,"sentiment":"neutral","sentiment_score":-0.06255855970084667}],"sentiment":"neutral","sentiment_score":-0.06255855970084667,"channel":1,"num_words":2,"start":32.77,"end":33.17},{"sentences":[{"text":"This","start":32.99,"end":33.31,"sentiment":"neutral","sentiment_score":-0.055292513221502304}],"sentiment":"neutral","sentiment_score":-0.055292513221502304,"channel":0,"num_words":1,"start":32.99,"end":33.31},{"sentences":[{"text":"available","start":33.17,"end":33.57,"sentiment":"neutral","sentiment_score":-0.05509044602513313}],"sentiment":"neutral","sentiment_score":-0.05509044602513313,"channel":1,"num_words":1,"start":33.17,"end":33.57},{"sentences":[{"text":"is","start":33.31,"end":33.71,"sentiment":"neutral","sentiment_score":-0.07337257266044617}],"sentiment":"neutral","sentiment_score":-0.07337257266044617,"channel":0,"num_words":1,"start":33.31,"end":33.71},{"sentences":[{"text":"to","start":33.57,"end":33.73,"sentiment":"neutral","sentiment_score":-0.0632658451795578}],"sentiment":"neutral","sentiment_score":-0.0632658451795578,"channel":1,"num_words":1,"start":33.57,"end":33.73},{"sentences":[{"text":"Ross.","start":33.71,"end":34.21,"sentiment":"neutral","sentiment_score":-0.06193298101425171},{"text":"Yep.","start":35.15,"end":35.65,"sentiment":"neutral","sentiment_score":-0.027465876191854477}],"sentiment":"neutral","sentiment_score":-0.04469942860305309,"channel":0,"num_words":2,"start":33.71,"end":35.65},{"sentences":[{"text":"Could Hariam give me a callback?","start":36.29,"end":37.829998,"sentiment":"neutral","sentiment_score":-0.02385439599553744},{"text":"I am just about to finalize this partner registration.","start":37.97,"end":42.215,"sentiment":"neutral","sentiment_score":-0.007229156792163849},{"text":"We signed up to the partner program yesterday.","start":43.235,"end":45.175,"sentiment":"neutral","sentiment_score":0.01567335333675146},{"text":"We're just having a few questions","start":45.395,"end":46.934998,"sentiment":"neutral","sentiment_score":-0.028743330389261246}],"sentiment":"neutral","sentiment_score":-0.00880213595669845,"channel":1,"num_words":29,"start":36.29,"end":46.934998},{"sentences":[{"text":"Mhmm.","start":46.435,"end":46.935,"sentiment":"neutral","sentiment_score":-0.031408052891492844}],"sentiment":"neutral","sentiment_score":-0.031408052891492844,"channel":0,"num_words":1,"start":46.435,"end":46.935},{"sentences":[{"text":"on the business and how he ended up with us.","start":47.395,"end":51.175,"sentiment":"neutral","sentiment_score":-0.038499091565608975},{"text":"And...","start":51.475,"end":51.975,"sentiment":"neutral","sentiment_score":-0.017292438074946404}],"sentiment":"neutral","sentiment_score":-0.036571213975548744,"channel":1,"num_words":11,"start":47.395,"end":51.975},{"sentences":[{"text":"Where","start":51.875,"end":52.195,"sentiment":"neutral","sentiment_score":-0.03421209752559662}],"sentiment":"neutral","sentiment_score":-0.03421209752559662,"channel":0,"num_words":1,"start":51.875,"end":52.195},{"sentences":[{"text":"Yeah.","start":52.195,"end":52.695,"sentiment":"neutral","sentiment_score":-0.025645777583122253}],"sentiment":"neutral","sentiment_score":-0.025645777583122253,"channel":1,"num_words":1,"start":52.195,"end":52.695},{"sentences":[{"text":"are you calling from?","start":52.195,"end":53.175003,"sentiment":"neutral","sentiment_score":-0.029610129073262215}],"sentiment":"neutral","sentiment_score":-0.029610129073262215,"channel":0,"num_words":4,"start":52.195,"end":53.175003},{"sentences":[{"text":"Say what?","start":54.355,"end":55.175,"sentiment":"neutral","sentiment_score":-0.03418368846178055}],"sentiment":"neutral","sentiment_score":-0.03418368846178055,"channel":1,"num_words":2,"start":54.355,"end":55.175},{"sentences":[{"text":"Where are you calling from?","start":55.955,"end":57.24,"sentiment":"neutral","sentiment_score":-0.029412592574954034}],"sentiment":"neutral","sentiment_score":-0.029412592574954034,"channel":0,"num_words":5,"start":55.955,"end":57.24},{"sentences":[{"text":"Snom.","start":58.260002,"end":58.760002,"sentiment":"neutral","sentiment_score":-0.007446927484124899}],"sentiment":"neutral","sentiment_score":-0.007446927484124899,"channel":1,"num_words":1,"start":58.260002,"end":58.760002},{"sentences":[{"text":"Okay.","start":60.280003,"end":60.760002,"sentiment":"neutral","sentiment_score":0.018607042729854584},{"text":"Alright.","start":60.760002,"end":61.16,"sentiment":"neutral","sentiment_score":0.05569521710276604},{"text":"Got you.","start":61.16,"end":61.9,"sentiment":"neutral","sentiment_score":0.07534794509410858},{"text":"No worries.","start":62.120003,"end":62.780003,"sentiment":"neutral","sentiment_score":0.07901330292224884},{"text":"Shifin, I'll ask them to give you a callback.","start":63.72,"end":65.9,"sentiment":"neutral","sentiment_score":0.04821119002170033}],"sentiment":"neutral","sentiment_score":0.05446169773737589,"channel":0,"num_words":15,"start":60.280003,"end":65.9},{"sentences":[{"text":"Okay.","start":66.74,"end":67.24,"sentiment":"neutral","sentiment_score":0.027954742312431335}],"sentiment":"neutral","sentiment_score":0.027954742312431335,"channel":1,"num_words":1,"start":66.74,"end":67.24},{"sentences":[{"text":"Would you mind if you can send me an email?","start":66.840004,"end":69.020004,"sentiment":"neutral","sentiment_score":0.015145954303443432}],"sentiment":"neutral","sentiment_score":0.015145954303443432,"channel":0,"num_words":10,"start":66.840004,"end":69.020004},{"sentences":[{"text":"Yeah.","start":72.975,"end":73.375,"sentiment":"neutral","sentiment_score":0.041856151074171066},{"text":"I I just sent him an email with a a partner expectation letter to welcome email in there.","start":73.375,"end":78.195,"sentiment":"neutral","sentiment_score":0.07833085209131241}],"sentiment":"neutral","sentiment_score":0.07641113098514707,"channel":1,"num_words":19,"start":72.975,"end":78.195},{"sentences":[{"text":"Sounds good.","start":79.185,"end":80.085,"sentiment":"neutral","sentiment_score":0.2838423401117325},{"text":"Okay.","start":80.305,"end":80.805,"sentiment":"neutral","sentiment_score":0.17048077285289764},{"text":"Alright.","start":80.865,"end":81.365,"sentiment":"neutral","sentiment_score":0.2706599235534668}],"sentiment":"neutral","sentiment_score":0.25220634415745735,"channel":0,"num_words":4,"start":79.185,"end":81.365},{"sentences":[{"text":"Perfect.","start":80.964874,"end":81.464874,"sentiment":"positive","sentiment_score":0.3993290960788727},{"text":"Alright.","start":82.00487,"end":82.16487,"sentiment":"positive","sentiment_score":0.3553163707256317},{"text":"Beautiful.","start":82.16487,"end":82.644875,"sentiment":"positive","sentiment_score":0.5852212905883789}],"sentiment":"positive","sentiment_score":0.44662225246429443,"channel":1,"num_words":3,"start":80.964874,"end":82.644875},{"sentences":[{"text":"Thanks.","start":82.384995,"end":82.884995,"sentiment":"positive","sentiment_score":0.5297799110412598}],"sentiment":"positive","sentiment_score":0.5297799110412598,"channel":0,"num_words":1,"start":82.384995,"end":82.884995},{"sentences":[{"text":"Thank you.","start":82.644875,"end":83.30487,"sentiment":"positive","sentiment_score":0.5101637244224548},{"text":"Bye","start":83.52487,"end":83.76487,"sentiment":"neutral","sentiment_score":0.29195311665534973}],"sentiment":"positive","sentiment_score":0.4374268551667531,"channel":1,"num_words":3,"start":82.644875,"end":83.76487},{"sentences":[{"text":"Just","start":83.585,"end":83.905,"sentiment":"neutral","sentiment_score":0.32147499918937683}],"sentiment":"neutral","sentiment_score":0.32147499918937683,"channel":0,"num_words":1,"start":83.585,"end":83.905},{"sentences":[{"text":"bye.","start":83.76487,"end":84.26487,"sentiment":"neutral","sentiment_score":0.27798718214035034}],"sentiment":"neutral","sentiment_score":0.27798718214035034,"channel":1,"num_words":1,"start":83.76487,"end":84.26487},{"sentences":[{"text":"fine.","start":83.905,"end":84.405,"sentiment":"neutral","sentiment_score":0.1529269516468048}],"sentiment":"neutral","sentiment_score":0.1529269516468048,"channel":0,"num_words":1,"start":83.905,"end":84.405}]},"summary":{"result":"success","short":"An agent from Snom's answering service answers a call from a customer named Steven who is inquiring about finalizing an application. The agent asks for Steven's name and company and then transfers him to another representative who is not available to answer the call. The agent then asks for an email to send an expectation letter and the other representative agrees to do so."},"intents":{"segments":[{"text":"I just have a Steven from Snom on the line inquiring about finalizing an application. Mhmm.","start_word":19,"end_word":34,"intents":[{"intent":"Finalize application","confidence_score":0.7440483}]},{"text":"Could Hariam give me a callback?","start_word":66,"end_word":71,"intents":[{"intent":"Get callback","confidence_score":0.10967512}]},{"text":"Would you mind if you can send me an email? Yeah. I I just sent him an email with a a partner expectation letter to welcome email in there. Sounds good.","start_word":137,"end_word":167,"intents":[{"intent":"Receive email","confidence_score":0.030290753}]}]},"sentiments":{"segments":[{"text":"Hello? Hi. It's Danielle from the answering service. How are you?","start_word":0,"end_word":10,"sentiment":"neutral","sentiment_score":0.16630318760871887},{"text":"I'm good.","start_word":11,"end_word":12,"sentiment":"positive","sentiment_score":0.47212496399879456},{"text":"How are you?","start_word":13,"end_word":15,"sentiment":"neutral","sentiment_score":0.3179563879966736},{"text":"Well, thank you.","start_word":16,"end_word":18,"sentiment":"positive","sentiment_score":0.3924332559108734},{"text":"I just have a Steven from Snom on the line inquiring about finalizing an application. Mhmm. Can I pop him through? Yes, sir. Thank you. Hello? Stefan. Good afternoon. Is this Harry? Harry is not available at the moment. He's not This available is to Ross. Yep. Could Hariam give me a callback? I am just about to finalize this partner registration. We signed up to the partner program yesterday. We're just having a few questions Mhmm. on the business and how he ended up with us. And... Where are Yeah. you calling from? Say what? Where are you calling from? Snom. Okay. Alright. Got you. No worries. Shifin, I'll ask them to give you a callback. Okay. Would you mind if you can send me an email? Yeah. I I just sent him an email with a a partner expectation letter to welcome email in there. Sounds good. Okay. Alright.","start_word":19,"end_word":169,"sentiment":"neutral","sentiment_score":0.03025946393609047},{"text":"Perfect. Alright. Beautiful. Thanks. Thank you.","start_word":170,"end_word":175,"sentiment":"positive","sentiment_score":0.4662092328071594},{"text":"Bye Just bye. fine.","start_word":176,"end_word":179,"sentiment":"neutral","sentiment_score":0.2745037078857422}],"average":{"sentiment":"neutral","sentiment_score":0.08409626353870739}}}}