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Oh, hi. Yeah. We we're just trying to connect yeah. You're gonna speak with Ray. Yeah. We're trying to connect to the Internet, but it's saying no Internet connection. Yeah. We can connect we can connect wirelessly, but there's no Internet. So we're connected to the wireless network. Yes. Yep. Yep. Yep. The other end goes to the Ethernet one, and the the one from the router you sent me. I'll just check. I'm just checking which one it's connected to. It's connected to the one with the blue line, which is WAN. So from your router, it goes from WAN into my my modem. It goes to the Ethernet one. Yes. Yep. Yep. Yep. Yeah. It's it's red. Yeah. Red. The color. Okay. Hang on. The Internet or the color of the modem? The modem is green now. Yeah. I'll just check if the Internet's working. Hang on. I'll just get another connect. What? Okay. Configure okay. Hang on one sec. Jay, can you get your phone and see if you can is it Internet now? She hasn't activated. Yeah. She just configured configured something. Yeah. Are you still connected? Yeah. You're still connected. Just working out? Go to Google. Go to just any two two fresh one, like, Synchrony Harold or Max Center or something. No. It's not working. Yeah. No. It's not really working still. The connection's come up seriously. Just closer to the router. Hang on. We're just gonna walk closer to the the router to see if it makes a difference. Same. Okay. It's working now. Right? No? So he's he's yeah. Yeah. That's that's really quick. Let's go to a fresh one. Kmart. Yeah. It is? Yes. So that's that's pretty quick. Yeah. Okay. Let me try downstairs again. Okay. I think it might be working. Yeah. At four bars, it's working pretty good. Yeah. Okay. I think it's all good now. Okay. Okay. Great. No worries at all. Okay. Thank you. Okay. Bye bye. 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Oh, hi. Yeah. We we're just trying to connect yeah. You're gonna speak with Ray.\n\nYeah. We're trying to connect to the Internet, but it's saying no Internet connection. Yeah. We can connect we can connect wirelessly, but there's no Internet. So we're connected to the wireless network.\n\nYes. Yep. Yep. Yep. The other end goes to the Ethernet one, and the the one from the router you sent me.\n\nI'll just check. I'm just checking which one it's connected to. It's connected to the one with the blue line, which is WAN. So from your router, it goes from WAN into my my modem. It goes to the Ethernet one.\n\nYes. Yep. Yep. Yep. Yeah.\n\nIt's it's red. Yeah. Red. The color. Okay.\n\nHang on. The Internet or the color of the modem? The modem is green now. Yeah. I'll just check if the Internet's working.\n\nHang on. I'll just get another connect. What? Okay. Configure okay.\n\nHang on one sec. Jay, can you get your phone and see if you can is it Internet now? She hasn't activated. Yeah. She just configured configured something.\n\nYeah. Are you still connected? Yeah. You're still connected. Just working out?\n\nGo to Google. Go to just any two two fresh one, like, Synchrony Harold or Max Center or something. No. It's not working. Yeah.\n\nNo. It's not really working still. The connection's come up seriously. Just closer to the router. Hang on.\n\nWe're just gonna walk closer to the the router to see if it makes a difference. Same. Okay. It's working now. Right?\n\nNo? So he's he's yeah. Yeah. That's that's really quick. Let's go to a fresh one.\n\nKmart. Yeah. It is? Yes. So that's that's pretty quick.\n\nYeah. Okay. Let me try downstairs again. Okay. I think it might be working.\n\nYeah. At four bars, it's working pretty good. Yeah. Okay. I think it's all good now.\n\nOkay. Okay. Great. No worries at all. Okay.\n\nThank you. Okay. Bye bye. 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Google.","start":257.52002,"end":258.32,"sentiment":"neutral","sentiment_score":0.01517619906614224},{"text":"Go to just any two two fresh one, like, Synchrony Harold or Max Center or something.","start":258.32,"end":270.155,"sentiment":"neutral","sentiment_score":0.005213262338656932},{"text":"No.","start":273.495,"end":273.655,"sentiment":"neutral","sentiment_score":-0.1900133490562439},{"text":"It's not working.","start":273.655,"end":274.47498,"sentiment":"neutral","sentiment_score":-0.2437101205190023},{"text":"Yeah.","start":277.59,"end":277.99,"sentiment":"neutral","sentiment_score":-0.1448664367198944}],"sentiment":"neutral","sentiment_score":-0.03904455636317531,"num_words":24,"start":257.52002,"end":277.99},{"sentences":[{"text":"No.","start":277.99,"end":278.15,"sentiment":"neutral","sentiment_score":-0.23434710502624512},{"text":"It's not really working still.","start":278.15,"end":280.01,"sentiment":"neutral","sentiment_score":-0.2840223401784897},{"text":"The connection's 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you.","start":350.70493,"end":351.34494,"sentiment":"positive","sentiment_score":0.5549404919147491},{"text":"Okay.","start":351.34494,"end":351.66492,"sentiment":"neutral","sentiment_score":0.2823186218738556},{"text":"Bye bye.","start":351.66492,"end":352.2249,"sentiment":"neutral","sentiment_score":0.22011396288871765},{"text":"Bye.","start":352.2249,"end":352.7249,"sentiment":"neutral","sentiment_score":0.14483925700187683}],"sentiment":"neutral","sentiment_score":0.329544464747111,"num_words":6,"start":350.70493,"end":352.7249}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hi.\n\nChannel 0: Hello. Good afternoon. This is Maureen from Erdo tech support.\n\nChannel 1: Oh, hi. Yeah. We we're just\n\nChannel 0: Yeah.\n\nChannel 1: trying\n\nChannel 0: Am\n\nChannel 1: to\n\nChannel 0: I\n\nChannel 1: connect\n\nChannel 0: speaking?\n\nChannel 1: yeah. You're gonna\n\nChannel 0: Mhmm.\n\nChannel 1: speak with Ray. Yeah. We're trying to connect to the Internet, but it's saying no\n\nChannel 0: Yeah.\n\nChannel 1: Internet connection.\n\nChannel 0: Okay. Have you connect the router to the NDB box?\n\nChannel 1: Yeah. We can connect we can connect\n\nChannel 0: Mhmm.\n\nChannel 1: wirelessly, but there's no Internet. So we're connected to the wireless network.\n\nChannel 0: Mhmm. Is it connected at the one port, w a\n\nChannel 1: Yes.\n\nChannel 0: n port at the back of\n\nChannel 1: Yep.\n\nChannel 0: your router?\n\nChannel 1: Yep.\n\nChannel 0: And\n\nChannel 1: Yep.\n\nChannel 0: how about the other end of the cable?\n\nChannel 1: The other end goes to the Ethernet one, and the the\n\nChannel 0: Mhmm.\n\nChannel 1: one from the router you sent me. I'll just check.\n\nChannel 0: Sorry? Mhmm.\n\nChannel 1: I'm just checking which one it's connected to.\n\nChannel 0: Sure.\n\nChannel 1: It's connected to the one with the blue\n\nChannel 0: Mhmm.\n\nChannel 1: line, which is WAN. So from your router, it goes from WAN into my my modem. It goes to the Ethernet one.\n\nChannel 0: So from w a n port at the back of your router to Ethernet cable one. Is that\n\nChannel 1: Yes.\n\nChannel 0: correct?\n\nChannel 1: Yep. Yep.\n\nChannel 0: Okay. K. Let me just check on your end. Hang on.\n\nChannel 1: Yep.\n\nChannel 0: May I know the color of the indicator light of the router? Is it color red\n\nChannel 1: Yeah.\n\nChannel 0: or\n\nChannel 1: It's it's red.\n\nChannel 0: orange?\n\nChannel 1: Yeah. Red.\n\nChannel 0: Okay. Okay. Hang on. Can we check the Internet now? Is it is it working?\n\nChannel 1: The color. Okay. Hang on. The Internet or the color of the modem? The modem is green\n\nChannel 0: The Internet.\n\nChannel 1: now. Yeah.\n\nChannel 0: Yeah.\n\nChannel 1: I'll just check if the Internet's working. Hang on. I'll just get another\n\nChannel 0: Because\n\nChannel 1: connect.\n\nChannel 0: we\n\nChannel 1: What?\n\nChannel 0: just did reconfigured the router.\n\nChannel 1: Okay. Configure okay. Hang on one sec. Jay, can you get your phone and see if you can is it Internet now? She hasn't activated.\n\nYeah. She just configured configured something. Yeah. Are you still connected? Yeah.\n\nYou're still connected. Just working out? Go to Google. Go to just any two two fresh one, like, Synchrony Harold or Max Center or something. No.\n\nIt's not working. Yeah. No. It's not really working still.\n\nChannel 0: Okay. Hang on.\n\nChannel 1: The connection's come up seriously. Just closer to the router. Hang on. We're just gonna walk closer to the the router\n\nChannel 0: Mhmm.\n\nChannel 1: to see if it\n\nChannel 0: Okay.\n\nChannel 1: makes a difference.\n\nChannel 0: Okay.\n\nChannel 1: Same. Okay. It's working now. Right? No?\n\nSo he's he's yeah. Yeah. That's that's really quick. Let's go to a fresh one. Kmart.\n\nYeah. It is? Yes. So that's that's pretty quick. Yeah.\n\nOkay. Let me try downstairs again. Okay. I think it might be working. Yeah.\n\nAt four bars, it's working pretty good. Yeah. Okay. I think it's all good now.\n\nChannel 0: Okay. So yeah. Great. So if you run into any issues or have more questions, feel free to give us a call anytime.\n\nChannel 1: Okay. Okay. Great. No worries at all.\n\nChannel 0: Yeah. You're\n\nChannel 1: Okay.\n\nChannel 0: welcome.\n\nChannel 1: Thank you. Okay.\n\nChannel 0: Bye.\n\nChannel 1: Bye bye.\n\nChannel 0: Have\n\nChannel 1: Bye.\n\nChannel 0: a great day.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.24,"end":0.74,"sentiment":"neutral","sentiment_score":0.15325653553009033}],"sentiment":"neutral","sentiment_score":0.15325653553009033,"channel":1,"num_words":1,"start":0.24,"end":0.74},{"sentences":[{"text":"Hello.","start":0.39999998,"end":0.9,"sentiment":"neutral","sentiment_score":0.2743544578552246},{"text":"Good afternoon.","start":4.16,"end":4.96,"sentiment":"positive","sentiment_score":0.4764493405818939},{"text":"This is Maureen from Erdo tech support.","start":4.96,"end":7.2999997,"sentiment":"positive","sentiment_score":0.34825543420655386}],"sentiment":"positive","sentiment_score":0.36650411784648895,"channel":0,"num_words":10,"start":0.39999998,"end":7.2999997},{"sentences":[{"text":"Oh, 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you.","start":350.70493,"end":351.34494,"sentiment":"positive","sentiment_score":0.5549404919147491},{"text":"Okay.","start":351.34494,"end":351.66492,"sentiment":"neutral","sentiment_score":0.2823186218738556}],"sentiment":"positive","sentiment_score":0.4640665352344513,"channel":1,"num_words":3,"start":350.70493,"end":351.66492},{"sentences":[{"text":"Bye.","start":351.35498,"end":351.85498,"sentiment":"neutral","sentiment_score":0.2729967534542084}],"sentiment":"neutral","sentiment_score":0.2729967534542084,"channel":0,"num_words":1,"start":351.35498,"end":351.85498},{"sentences":[{"text":"Bye bye.","start":351.66492,"end":352.2249,"sentiment":"neutral","sentiment_score":0.22011396288871765}],"sentiment":"neutral","sentiment_score":0.22011396288871765,"channel":1,"num_words":2,"start":351.66492,"end":352.2249},{"sentences":[{"text":"Have","start":352.03494,"end":352.53494,"sentiment":"neutral","sentiment_score":0.2595781981945038}],"sentiment":"neutral","sentiment_score":0.2595781981945038,"channel":0,"num_words":1,"start":352.03494,"end":352.53494},{"sentences":[{"text":"Bye.","start":352.2249,"end":352.7249,"sentiment":"neutral","sentiment_score":0.14483925700187683}],"sentiment":"neutral","sentiment_score":0.14483925700187683,"channel":1,"num_words":1,"start":352.2249,"end":352.7249},{"sentences":[{"text":"a great day.","start":352.58618,"end":354.1887,"sentiment":"positive","sentiment_score":0.563260388871034}],"sentiment":"positive","sentiment_score":0.563260388871034,"channel":0,"num_words":3,"start":352.58618,"end":354.1887}]},"summary":{"result":"success","short":"A representative from Erdo tech support is trying to connect to a customer's internet connection. The customer's router is not working, but the representative is trying to check if the modem is connected to the right port. The representative is trying to reconnect the customer's modem to the right port and checks if the internet is working again."},"intents":{"segments":[{"text":"Have you connect the router to the NDB box? Yeah.","start_word":47,"end_word":56,"intents":[{"intent":"Connect to ndb box","confidence_score":0.017663851},{"intent":"Check router and modem connection","confidence_score":0.0010646689}]},{"text":"May I know the color of the indicator light of the router? Is it color red Yeah.","start_word":205,"end_word":221,"intents":[{"intent":"Check internet connection color","confidence_score":0.17614588}]},{"text":"I'll just check if the Internet's working. Hang on.","start_word":266,"end_word":274,"intents":[{"intent":"Confirm internet connectivity","confidence_score":0.008635709}]}]},"sentiments":{"segments":[{"text":"Hi. Hello.","start_word":0,"end_word":1,"sentiment":"neutral","sentiment_score":0.21380549669265747},{"text":"Good afternoon. This is Maureen from Erdo tech support.","start_word":2,"end_word":10,"sentiment":"positive","sentiment_score":0.3739425837993622},{"text":"Oh, hi. Yeah. We we're just Yeah. trying Am to I connect speaking? yeah. You're Mhmm. gonna speak with Ray. Yeah. We're trying to connect to the Internet, but it's saying no Yeah. Internet connection. Okay. Have you connect the router to the NDB box? Yeah. We can connect we can connect Mhmm. wirelessly, but there's no Internet. So we're connected to the wireless network. Mhmm. Is it connected at the one port, w a Yes. n port at the back of Yep. your router? Yep. And Yep. how about the other end of the cable? The other end goes to the Ethernet one, and the the Mhmm. one from the router you sent me. I'll just check. Sorry? Mhmm. I'm just checking which one it's connected to. Sure. It's connected to the one with the blue Mhmm. line, which is WAN. So from your router, it goes from WAN into my my modem. It goes to the Ethernet one. So from w a n port at the back of your router to Ethernet cable one. Is that Yes. correct? Yep. Yep. Okay. K. Let me just check on your end. Hang on. Yep. May I know the color of the indicator light of the router? Is it color red Yeah. or It's it's red. orange? Yeah. Red. Okay. Okay. Hang on. Can we check the Internet now? Is it is it working? The color. Okay. Hang on. The Internet or the color of the modem? The modem is green The Internet. now. Yeah. Yeah. I'll just check if the Internet's working. Hang on. I'll just get another Because connect. we What? just did reconfigured the router. Okay. Configure okay. Hang on one sec. Jay, can you get your phone and see if you can is it Internet now? She hasn't activated. Yeah. She just configured configured something. Yeah. Are you still connected? Yeah. You're still connected. Just working out? Go to Google. Go to just any two two fresh one, like, Synchrony Harold or Max Center or something. No. It's not working. Yeah. No. It's not really working still. Okay. Hang on. The connection's come up seriously. Just closer to the router. Hang on. We're just gonna walk closer to the the router Mhmm. to see if it Okay. makes a difference. Okay. Same. Okay. It's working now. Right? No? So he's he's yeah. Yeah. That's that's really quick. Let's go to a fresh one. Kmart. Yeah. It is? Yes. So that's that's pretty quick. Yeah. Okay. Let me try downstairs again. Okay. I think it might be working. Yeah. At four bars, it's working pretty good. Yeah. Okay.","start_word":11,"end_word":450,"sentiment":"neutral","sentiment_score":0.01109341905155981},{"text":"I think it's all good now.","start_word":451,"end_word":456,"sentiment":"positive","sentiment_score":0.410893589258194},{"text":"Okay. So yeah.","start_word":457,"end_word":459,"sentiment":"neutral","sentiment_score":0.30538496375083923},{"text":"Great.","start_word":460,"end_word":460,"sentiment":"positive","sentiment_score":0.4596543610095978},{"text":"So if you run into any issues or have more questions, feel free to give us a call anytime. Okay. Okay.","start_word":461,"end_word":481,"sentiment":"neutral","sentiment_score":0.2970292270183563},{"text":"Great.","start_word":482,"end_word":482,"sentiment":"positive","sentiment_score":0.3813193738460541},{"text":"No worries at all. Yeah.","start_word":483,"end_word":487,"sentiment":"neutral","sentiment_score":0.30999240279197693},{"text":"You're Okay. welcome. Thank you.","start_word":488,"end_word":492,"sentiment":"positive","sentiment_score":0.4516115188598633},{"text":"Okay. Bye. Bye bye. Have Bye.","start_word":493,"end_word":498,"sentiment":"neutral","sentiment_score":0.23834428191185},{"text":"a great day.","start_word":499,"end_word":501,"sentiment":"positive","sentiment_score":0.8551267981529236}],"average":{"sentiment":"neutral","sentiment_score":0.05483418627246342}}}}