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Oh, I'm so sorry to hear about that. But are you eyeing to which network? NBN, Supa Network, Clean Home Network? NBN. Okay. And have you already tried to refresh? Are you using your cell phone to check out? Mhmm. And then you mentioned you're trying to do twelve month contract. Okay. And then it's it's not allowing you to do so it's saying twenty four month? Okay. Let me just go ahead and check this for you. Just give me a moment. Okay? Alright. Thank you so much. Okay. Thank you so much for patiently waiting on the line. So here's what I'm going to do. If you're getting that, error or if you're not able to push through with selecting the twelve month contract, if it's okay with you, I'll be getting your email address so I can send you an email. You just need to provide the details that you have, like your contract, preferred plan, your name, full name, and phone number. So we can just go ahead and do it on our end and then just send you the invoice. Is that okay? Okay. May I have your in your address, please? R o y a l t I m e six seven one @gmail.com. And may I have your first name, please? Oh, sorry. D u y. D u y. David uniform Yankee. Is that right? D u y, d like David? Okay. Thank you so much. So let me confirm. The email address is royaltime671@gmail.com. So, mister Dewey, after this call, I'll be sending you an email just to response back. In that way, we can go ahead and proceed with activating your services. I'll just need to, need you to fill up some details that we needed. Okay? Oh, sure. Mhmm. Yes. I'll just need to provide your name, phone number, etcetera, for us to be able to make an account for you. And then once I got your response, align with your response preferred contract and NBN plan, I'll be sending you the invoice. Once you settled it, we'll go ahead and do the activation of your Internet service. Yes. Are you using your own router? Do you have your own router? No. Actually, base basically, per unit or per apartment has the NTD box mounted from the wall. So asides from the NTD box, you will be needing a router to get connected to the activated Internet services. Yeah. Yeah. Maybe that's the NTD box. So, technically, you will be needing a router. So we have an available router. You can just check the price, and then you may also indicate it from the email that I'll be sending to you. Because if you have your own router, that would be fine. As long as it's compatible, we will be able to get connected. You just need to configure it. But if you don't have a router, once you get a router from us, you will be receiving it preconfigured. So, technically, just plug and play. You did need you don't need to configure the router itself. Yeah. You're welcome. So I'll just indicate it, okay, which router you would like, and then if it's a standard shipping, 20. If it's express, $30. I'll indicate all from the email and kindly response. Okay? Alright. Thank you. Talk to you soon. Have a good one. 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afternoon. You have reached Airtel accounts. How may I help you today? Mhmm. Oh.\n\nOh, I'm so sorry. Your line cut off. I just heard you're looking for a Internet service? Mhmm. Oh, I'm so sorry to hear about that.\n\nBut are you eyeing to which network? NBN, Supa Network, Clean Home Network? NBN. Okay. And have you already tried to refresh?\n\nAre you using your cell phone to check out? Mhmm. And then you mentioned you're trying to do twelve month contract. Okay. And then it's it's not allowing you to do so it's saying twenty four month?\n\nOkay. Let me just go ahead and check this for you. Just give me a moment. Okay? Alright.\n\nThank you so much. Okay. Thank you so much for patiently waiting on the line. So here's what I'm going to do. If you're getting that, error or if you're not able to push through with selecting the twelve month contract, if it's okay with you, I'll be getting your email address so I can send you an email.\n\nYou just need to provide the details that you have, like your contract, preferred plan, your name, full name, and phone number. So we can just go ahead and do it on our end and then just send you the invoice. Is that okay? Okay. May I have your in your address, please?\n\nR o y a l t I m e six seven one @gmail.com. And may I have your first name, please? Oh, sorry. D u y. D u y.\n\nDavid uniform Yankee. Is that right? D u y, d like David? Okay. Thank you so much.\n\nSo let me confirm. The email address is royaltime671@gmail.com. So, mister Dewey, after this call, I'll be sending you an email just to response back. In that way, we can go ahead and proceed with activating your services. I'll just need to, need you to fill up some details that we needed.\n\nOkay? Oh, sure. Mhmm. Yes. I'll just need to provide your name, phone number, etcetera, for us to be able to make an account for you.\n\nAnd then once I got your response, align with your response preferred contract and NBN plan, I'll be sending you the invoice. Once you settled it, we'll go ahead and do the activation of your Internet service. Yes. Are you using your own router? Do you have your own router?\n\nNo. Actually, base basically, per unit or per apartment has the NTD box mounted from the wall. So asides from the NTD box, you will be needing a router to get connected to the activated Internet services. Yeah. Yeah.\n\nMaybe that's the NTD box. So, technically, you will be needing a router. So we have an available router. You can just check the price, and then you may also indicate it from the email that I'll be sending to you. Because if you have your own router, that would be fine.\n\nAs long as it's compatible, we will be able to get connected. You just need to configure it. But if you don't have a router, once you get a router from us, you will be receiving it preconfigured. So, technically, just plug and play. You did need you don't need to configure the router itself.\n\nYeah. You're welcome. So I'll just indicate it, okay, which router you would like, and then if it's a standard shipping, 20. If it's express, $30. I'll indicate all from the email and kindly response.\n\nOkay? Alright. Thank you. Talk to you soon. Have a good one.\n\nBye bye.","paragraphs":[{"sentences":[{"text":"Good afternoon.","start":0.08,"end":0.71999997,"sentiment":"positive","sentiment_score":0.4053492248058319},{"text":"You have reached Airtel accounts.","start":0.71999997,"end":2.32,"sentiment":"positive","sentiment_score":0.3572337985038757},{"text":"How may I help you today?","start":2.32,"end":3.62,"sentiment":"positive","sentiment_score":0.39032309750715893},{"text":"Mhmm.","start":13.759999,"end":13.84,"sentiment":"neutral","sentiment_score":-0.01697606034576893},{"text":"Oh.","start":13.84,"end":14.34,"sentiment":"neutral","sentiment_score":-0.012717196717858316}],"sentiment":"neutral","sentiment_score":0.3272741846740246,"num_words":15,"start":0.08,"end":14.34},{"sentences":[{"text":"Oh, I'm so sorry.","start":16.195,"end":17.475,"sentiment":"neutral","sentiment_score":-0.14189469628036022},{"text":"Your line cut 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you're not able to push through with selecting the twelve month contract, if it's okay with you, I'll be getting your email address so I can send you an email.","start":175.47,"end":188.55501,"sentiment":"neutral","sentiment_score":0.10546000181017695}],"sentiment":"neutral","sentiment_score":0.19313726687835434,"num_words":59,"start":85.009995,"end":188.55501},{"sentences":[{"text":"You just need to provide the details that you have, like your contract, preferred plan, your name, full name, and phone number.","start":188.695,"end":197.595,"sentiment":"neutral","sentiment_score":0.09424504407004199},{"text":"So we can just go ahead and do it on our end and then just send you the invoice.","start":198.01001,"end":202.59001,"sentiment":"neutral","sentiment_score":0.28912983207326187},{"text":"Is that okay?","start":202.65001,"end":203.55,"sentiment":"neutral","sentiment_score":0.20104892551898956},{"text":"Okay.","start":208.17001,"end":208.67001,"sentiment":"neutral","sentiment_score":0.08472263813018799},{"text":"May I have your in your address, please?","start":209.05,"end":211.31001,"sentiment":"neutral","sentiment_score":0.055952117312699556}],"sentiment":"neutral","sentiment_score":0.16419517230418212,"num_words":53,"start":188.695,"end":211.31001},{"sentences":[{"text":"R o y a l t I m e six seven one @gmail.com.","start":218.425,"end":234.53,"sentiment":"neutral","sentiment_score":0.012406622059643269},{"text":"And may I have your first name, please?","start":234.75,"end":237.73001,"sentiment":"neutral","sentiment_score":0.023970870533958077},{"text":"Oh, sorry.","start":241.11499,"end":241.775,"sentiment":"neutral","sentiment_score":-0.007689317688345909},{"text":"D u y.","start":241.83499,"end":242.97499,"sentiment":"neutral","sentiment_score":-0.007418629713356495},{"text":"D u y.","start":244.715,"end":245.75499,"sentiment":"neutral","sentiment_score":0.010195267076293627}],"sentiment":"neutral","sentiment_score":0.011931183715832645,"num_words":29,"start":218.425,"end":245.75499},{"sentences":[{"text":"David uniform Yankee.","start":245.75499,"end":247.61499,"sentiment":"neutral","sentiment_score":0.007558901173373063},{"text":"Is that right?","start":249.83499,"end":250.635,"sentiment":"neutral","sentiment_score":0.03315968749423822},{"text":"D u y, d like David?","start":250.635,"end":253.055,"sentiment":"neutral","sentiment_score":0.002770639373920858},{"text":"Okay.","start":255.26,"end":255.73999,"sentiment":"neutral","sentiment_score":0.31076371669769287},{"text":"Thank you so much.","start":255.73999,"end":256.69998,"sentiment":"positive","sentiment_score":0.7232890874147415}],"sentiment":"neutral","sentiment_score":0.19662939227076576,"num_words":17,"start":245.75499,"end":256.69998},{"sentences":[{"text":"So let me confirm.","start":256.69998,"end":257.84,"sentiment":"positive","sentiment_score":0.38904134184122086},{"text":"The email address is royaltime671@gmail.com.","start":258.3,"end":263.02,"sentiment":"neutral","sentiment_score":0.18956732451915742},{"text":"So, mister Dewey, after this call, I'll be sending you an email just to response back.","start":263.02,"end":268.305,"sentiment":"neutral","sentiment_score":0.2485323054715991},{"text":"In that way, we can go ahead and proceed with activating your services.","start":268.305,"end":272.565,"sentiment":"positive","sentiment_score":0.36684621985142046},{"text":"I'll just need to, need you to fill up some details that we 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you.","start":292.39,"end":300.115,"sentiment":"neutral","sentiment_score":0.18354000505946932}],"sentiment":"neutral","sentiment_score":0.15497004018666652,"num_words":26,"start":277.745,"end":300.115},{"sentences":[{"text":"And then once I got your response, align with your response preferred contract and NBN plan, I'll be sending you the invoice.","start":300.115,"end":309.335,"sentiment":"neutral","sentiment_score":0.18837359039620918},{"text":"Once you settled it, we'll go ahead and do the activation of your Internet service.","start":309.79498,"end":316.03,"sentiment":"neutral","sentiment_score":0.26967084109783174},{"text":"Yes.","start":333.815,"end":334.315,"sentiment":"neutral","sentiment_score":0.012323115020990372},{"text":"Are you using your own router?","start":335.255,"end":337.095,"sentiment":"neutral","sentiment_score":-0.008297475210080544},{"text":"Do you have your own router?","start":337.095,"end":338.79498,"sentiment":"neutral","sentiment_score":-0.012607936747372149}],"sentiment":"neutral","sentiment_score":0.16152344496920704,"num_words":50,"start":300.115,"end":338.79498},{"sentences":[{"text":"No.","start":359.61502,"end":359.855,"sentiment":"neutral","sentiment_score":-0.0483505055308342},{"text":"Actually, base basically, per unit or per apartment has the NTD box mounted from the wall.","start":359.855,"end":368.195,"sentiment":"neutral","sentiment_score":-0.030307500273920596},{"text":"So asides from the NTD box, you will be needing a router to get connected to the activated Internet services.","start":368.9,"end":378.19998,"sentiment":"neutral","sentiment_score":-0.030272423382848503},{"text":"Yeah.","start":380.65997,"end":381.15997,"sentiment":"neutral","sentiment_score":0.002583727240562439},{"text":"Yeah.","start":386.125,"end":386.445,"sentiment":"neutral","sentiment_score":0.00898952130228281}],"sentiment":"neutral","sentiment_score":-0.0289011725391715,"num_words":39,"start":359.61502,"end":386.445},{"sentences":[{"text":"Maybe that's the NTD box.","start":386.445,"end":388.20502,"sentiment":"neutral","sentiment_score":0.010860821790993213},{"text":"So, technically, you will be needing a router.","start":388.20502,"end":391.105,"sentiment":"neutral","sentiment_score":0.009906366001814604},{"text":"So we have an available router.","start":391.725,"end":394.385,"sentiment":"neutral","sentiment_score":0.05521136956910292},{"text":"You can just check the price, and then you may also indicate it from the email that I'll be sending to you.","start":394.845,"end":402.65002,"sentiment":"neutral","sentiment_score":0.04039103131402622},{"text":"Because if you have your own router, that would be fine.","start":404.15002,"end":407.61002,"sentiment":"neutral","sentiment_score":0.2682286189361052}],"sentiment":"neutral","sentiment_score":0.0827680913767276,"num_words":52,"start":386.445,"end":407.61002},{"sentences":[{"text":"As long as it's compatible, we will be able to get connected.","start":408.07,"end":412.725,"sentiment":"positive","sentiment_score":0.3574160660306613},{"text":"You just need to configure it.","start":412.725,"end":414.325,"sentiment":"neutral","sentiment_score":0.15655016899108887},{"text":"But if you don't have a router, once you get a router from us, you will be receiving it preconfigured.","start":414.325,"end":421.46503,"sentiment":"neutral","sentiment_score":0.17548887375742198},{"text":"So, technically, just plug and play.","start":422.165,"end":424.665,"sentiment":"neutral","sentiment_score":0.1874458665649096},{"text":"You did need you don't need to configure the router itself.","start":424.725,"end":428.87,"sentiment":"neutral","sentiment_score":0.06870554285970601}],"sentiment":"neutral","sentiment_score":0.19306377186016602,"num_words":55,"start":408.07,"end":428.87},{"sentences":[{"text":"Yeah.","start":430.69,"end":431.19,"sentiment":"positive","sentiment_score":0.34690314531326294},{"text":"You're welcome.","start":431.49,"end":432.13,"sentiment":"positive","sentiment_score":0.4798668324947357},{"text":"So I'll just indicate it, okay, which router you would like, and then if it's a standard shipping, 20.","start":432.13,"end":439.41,"sentiment":"neutral","sentiment_score":0.23396028970417224},{"text":"If it's express, $30.","start":439.41,"end":441.165,"sentiment":"neutral","sentiment_score":0.09627794660627842},{"text":"I'll indicate all from the email and kindly 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bye.","start":451.165,"end":451.82498,"sentiment":"neutral","sentiment_score":0.10727301985025406}],"sentiment":"neutral","sentiment_score":0.10727301985025406,"num_words":2,"start":451.165,"end":451.82498}]}}]},{"alternatives":[{"transcript":"Hi. I'm looking at the website at Airtel, and I'm trying to register an NBN services. One of your NBN service, But, like hello? Yeah. Yeah. Yeah. No. I'm looking at your your Airtel service. Your NBN service. I want because I I wanted to register twelve months, but your system on the website doesn't allow me to register for twelve months. It forced me up to twenty four months of contract. NBN. MBM. I'm using my Last Office account. Yes. Alright. Thank you. Yeah. I'm doing the standard n b n 50 unlimited, by the way. R R R 0 Y A L T I N E 671 At Gmail Dot Com. U e, d u y. Yeah. Yeah. Yeah. Yeah. Yeah. Yeah. Yeah. Yeah. Alright. Could I ask something? Because, like, I'm living I'm living in a an apartment, so there will be different units. So I just need to fill out the details of my unit and what I needed. Right? Alright. And one last thing I wanted to ask because I at this building, I take take over the link of the old owner. So I do not know which Wi Fi and the Wi Fi password. So this is on your end or is it on my end? So that that I had to keep it. The the the router the router that I just found out the n v like, you know, the your NBN. So I just found the about I just saw that only, and it's all it does have Wi Fi. The n v the NBN router does this count as a Wi Fi router or what? So I will need a router because I saw only your NBN. Alright. Thank you. Alright. Thank you. Alright. Thank you. Have a good one. Thank 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owner.","start":317.945,"end":325.59998,"sentiment":"neutral","sentiment_score":-0.062159327142264534},{"text":"So I do not know which Wi Fi and the Wi Fi password.","start":325.59998,"end":330.09998,"sentiment":"neutral","sentiment_score":-0.09887974222119038},{"text":"So this is on your end or is it on my end?","start":330.15997,"end":332.96,"sentiment":"neutral","sentiment_score":-0.04497521324083209},{"text":"So that that I had to keep it.","start":332.96,"end":334.97998,"sentiment":"neutral","sentiment_score":-0.001526303356513381},{"text":"The the the router the router that I just found out the n v like, you know, the your NBN.","start":339.835,"end":347.775,"sentiment":"neutral","sentiment_score":-0.002324312663404271}],"sentiment":"neutral","sentiment_score":-0.04359868963365443,"num_words":76,"start":317.945,"end":347.775},{"sentences":[{"text":"So I just found the about I just saw that only, and it's all it does have Wi Fi.","start":347.995,"end":353.67,"sentiment":"neutral","sentiment_score":0.004699741606600583},{"text":"The n v the NBN router does this count as a Wi Fi router or what?","start":353.67,"end":359.05002,"sentiment":"neutral","sentiment_score":0.004268099553883076},{"text":"So I will need a router because I saw only your NBN.","start":381.50998,"end":384.72998,"sentiment":"neutral","sentiment_score":-0.013604953729858002},{"text":"Alright.","start":402.825,"end":403.325,"sentiment":"neutral","sentiment_score":0.1926872730255127},{"text":"Thank you.","start":403.705,"end":404.445,"sentiment":"positive","sentiment_score":0.3951141834259033}],"sentiment":"neutral","sentiment_score":0.01954481757013127,"num_words":50,"start":347.995,"end":404.445},{"sentences":[{"text":"Alright.","start":429.375,"end":429.875,"sentiment":"neutral","sentiment_score":0.26280006766319275},{"text":"Thank you.","start":430.33502,"end":431.155,"sentiment":"positive","sentiment_score":0.4077295809984207},{"text":"Alright.","start":445.06003,"end":445.52094,"sentiment":"positive","sentiment_score":0.3376474380493164},{"text":"Thank you.","start":445.52094,"end":449.68094,"sentiment":"positive","sentiment_score":0.6215935349464417},{"text":"Have a good one.","start":449.68094,"end":450.64093,"sentiment":"positive","sentiment_score":0.6289030313491821}],"sentiment":"positive","sentiment_score":0.5174705862998963,"num_words":10,"start":429.375,"end":450.64093},{"sentences":[{"text":"Thank you.","start":450.64093,"end":451.38092,"sentiment":"positive","sentiment_score":0.730023592710495}],"sentiment":"positive","sentiment_score":0.730023592710495,"num_words":2,"start":450.64093,"end":451.38092}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Good afternoon. You have reached Airtel accounts. How may I help you today?\n\nChannel 1: Hi. I'm looking at the website at Airtel, and I'm trying to register an NBN services. One of your NBN service, But,\n\nChannel 0: Mhmm. Oh.\n\nChannel 1: like hello?\n\nChannel 0: Oh, I'm so sorry. Your line cut off. I just heard you're looking for a Internet service?\n\nChannel 1: Yeah. Yeah. Yeah. No. I'm looking at your your Airtel service.\n\nYour NBN service.\n\nChannel 0: Mhmm.\n\nChannel 1: I want because I I wanted to register twelve months, but your system on the website doesn't allow me to register for twelve months. It forced me up to twenty four months of contract.\n\nChannel 0: Oh, I'm so sorry to hear about that. But are you eyeing to which network? NBN, Supa Network, Clean Home Network?\n\nChannel 1: NBN. MBM.\n\nChannel 0: NBN. Okay. And have you already tried to refresh? Are you using your cell phone to check out?\n\nChannel 1: I'm using my Last Office account.\n\nChannel 0: Mhmm. And then you mentioned you're trying to do twelve month contract. Okay. And then it's\n\nChannel 1: Yes.\n\nChannel 0: it's not allowing you to do so it's saying twenty four month? Okay. Let me just go ahead and check this for you. Just give me a moment. Okay?\n\nChannel 1: Alright. Thank you.\n\nChannel 0: Alright. Thank you so much. Okay. Thank you so much for patiently waiting on the line. So here's what I'm going to do.\n\nIf you're getting that, error or if you're not able to push through with selecting the twelve month contract, if it's okay with you, I'll be getting your email address so I can send you an email. You just need to provide the details that you have, like your contract, preferred plan, your name, full name, and phone number. So we can just go ahead and do it on our end and then just send you the invoice. Is that okay?\n\nChannel 1: Yeah. I'm doing the standard n b n 50 unlimited, by the way.\n\nChannel 0: Okay. May I have your in your address, please?\n\nChannel 1: R R R 0 Y\n\nChannel 0: R o y\n\nChannel 1: A L\n\nChannel 0: a l\n\nChannel 1: T I N E\n\nChannel 0: t I m e\n\nChannel 1: 671\n\nChannel 0: six\n\nChannel 1: At\n\nChannel 0: seven\n\nChannel 1: Gmail\n\nChannel 0: one\n\nChannel 1: Dot Com.\n\nChannel 0: @gmail.com. And may I have your first name, please?\n\nChannel 1: U e, d u y.\n\nChannel 0: Oh, sorry. D u y.\n\nChannel 1: Yeah.\n\nChannel 0: D u y. David uniform Yankee. Is that right? D u y,\n\nChannel 1: Yeah.\n\nChannel 0: d\n\nChannel 1: Yeah. Yeah.\n\nChannel 0: like David?\n\nChannel 1: Yeah. Yeah. Yeah. Yeah.\n\nChannel 0: Okay. Thank you so much. So let me confirm. The email address is royaltime671@gmail.com. So, mister Dewey, after this call, I'll be sending you an email just to response back.\n\nIn that way, we can go ahead and proceed with activating your services. I'll just need to, need you to fill up some details that we needed. Okay?\n\nChannel 1: Alright. Could I ask something? Because, like, I'm\n\nChannel 0: Oh,\n\nChannel 1: living\n\nChannel 0: sure.\n\nChannel 1: I'm living in a an apartment, so there will be different units. So I just need to fill out the details of my unit and what I needed. Right?\n\nChannel 0: Mhmm. Yes. I'll just need to provide your name, phone number, etcetera, for us to be able to make an account for you. And then once I got your response, align with your response preferred contract and NBN plan, I'll be sending you the invoice. Once you settled it, we'll go ahead and do the activation of your Internet service.\n\nChannel 1: Alright. And one last thing I wanted to ask because I at this building, I take take over the link of the old owner. So I do not know which Wi Fi and the Wi Fi password. So this is on your end or is it on my end? So that that I\n\nChannel 0: Yes.\n\nChannel 1: had to keep it.\n\nChannel 0: Are you using your own router? Do you have your own router?\n\nChannel 1: The the the router the router that I just found out the n v like, you know, the your NBN. So I just found the about I just saw that only, and it's all it does have Wi Fi. The n v the NBN router does this count as a Wi Fi router or what?\n\nChannel 0: No. Actually, base basically, per unit or per apartment has the NTD box mounted from the wall. So asides from the NTD box, you will be needing a router to get connected to the activated Internet services. Yeah.\n\nChannel 1: So I will need a router because I saw only your NBN.\n\nChannel 0: Yeah. Maybe that's the NTD box. So, technically, you will be needing a router. So we have an available router. You can just check the price, and then you may also indicate it from the email that I'll be sending to you.\n\nChannel 1: Alright. Thank you.\n\nChannel 0: Because if you have your own router, that would be fine. As long as it's compatible, we will be able to get connected. You just need to configure it. But if you don't have a router, once you get a router from us, you will be receiving it preconfigured. So, technically, just plug and play.\n\nYou did need you don't need to configure the router itself.\n\nChannel 1: Alright. Thank you.\n\nChannel 0: Yeah. You're welcome. So I'll just indicate it, okay, which router you would like, and then if it's a standard shipping, 20. If it's express, $30. I'll indicate all from the email and kindly response.\n\nOkay?\n\nChannel 1: Alright. Thank\n\nChannel 0: Alright. Thank you. Talk to you soon. Have a good one.\n\nChannel 1: you. Have a good one. Thank you.\n\nChannel 0: Bye bye.","paragraphs":[{"sentences":[{"text":"Good afternoon.","start":0.08,"end":0.71999997,"sentiment":"positive","sentiment_score":0.4053492248058319},{"text":"You have reached Airtel accounts.","start":0.71999997,"end":2.32,"sentiment":"positive","sentiment_score":0.3572337985038757},{"text":"How may I help you today?","start":2.32,"end":3.62,"sentiment":"positive","sentiment_score":0.39032309750715893}],"sentiment":"positive","sentiment_score":0.3799081559364612,"channel":0,"num_words":13,"start":0.08,"end":3.62},{"sentences":[{"text":"Hi.","start":4.7999997,"end":5.2999997,"sentiment":"neutral","sentiment_score":0.04605972766876221},{"text":"I'm looking at the website at Airtel, and I'm trying to register an NBN services.","start":5.3599997,"end":10.179999,"sentiment":"neutral","sentiment_score":0.03617837391793728},{"text":"One of your NBN service, But,","start":11.36,"end":13.835,"sentiment":"neutral","sentiment_score":0.0067614334014554816}],"sentiment":"neutral","sentiment_score":0.028604724402116102,"channel":1,"num_words":22,"start":4.7999997,"end":13.835},{"sentences":[{"text":"Mhmm.","start":13.759999,"end":13.84,"sentiment":"neutral","sentiment_score":-0.01697606034576893},{"text":"Oh.","start":13.84,"end":14.34,"sentiment":"neutral","sentiment_score":-0.012717196717858316}],"sentiment":"neutral","sentiment_score":-0.014846628531813622,"channel":0,"num_words":2,"start":13.759999,"end":14.34},{"sentences":[{"text":"like hello?","start":14.375,"end":15.675,"sentiment":"neutral","sentiment_score":-0.010377482511103153}],"sentiment":"neutral","sentiment_score":-0.010377482511103153,"channel":1,"num_words":2,"start":14.375,"end":15.675},{"sentences":[{"text":"Oh, I'm so sorry.","start":16.195,"end":17.475,"sentiment":"neutral","sentiment_score":-0.14189469628036022},{"text":"Your line cut off.","start":17.475,"end":18.595,"sentiment":"negative","sentiment_score":-0.39757995307445526},{"text":"I just heard you're looking for a Internet service?","start":18.595,"end":22.375,"sentiment":"neutral","sentiment_score":-0.11992567860417896}],"sentiment":"neutral","sentiment_score":-0.19042527675628662,"channel":0,"num_words":17,"start":16.195,"end":22.375},{"sentences":[{"text":"Yeah.","start":23.735,"end":23.975,"sentiment":"neutral","sentiment_score":-0.026936378329992294},{"text":"Yeah.","start":23.975,"end":24.135,"sentiment":"neutral","sentiment_score":-0.0203428715467453},{"text":"Yeah.","start":24.135,"end":24.635,"sentiment":"neutral","sentiment_score":-0.027979299426078796},{"text":"No.","start":25.175,"end":25.415,"sentiment":"neutral","sentiment_score":-0.10442480444908142},{"text":"I'm looking at your your Airtel 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it.","start":333.91998,"end":334.97998,"sentiment":"neutral","sentiment_score":0.0072003514505922794}],"sentiment":"neutral","sentiment_score":0.0072003514505922794,"channel":1,"num_words":4,"start":333.91998,"end":334.97998},{"sentences":[{"text":"Are you using your own router?","start":335.255,"end":337.095,"sentiment":"neutral","sentiment_score":-0.008297475210080544},{"text":"Do you have your own router?","start":337.095,"end":338.79498,"sentiment":"neutral","sentiment_score":-0.012607936747372149}],"sentiment":"neutral","sentiment_score":-0.010452705978726348,"channel":0,"num_words":12,"start":335.255,"end":338.79498},{"sentences":[{"text":"The the the router the router that I just found out the n v like, you know, the your NBN.","start":339.835,"end":347.775,"sentiment":"neutral","sentiment_score":-0.002324312663404271},{"text":"So I just found the about I just saw that only, and it's all it does have Wi Fi.","start":347.995,"end":353.67,"sentiment":"neutral","sentiment_score":0.004699741606600583},{"text":"The n v the NBN router does this count as a Wi Fi router or what?","start":353.67,"end":359.05002,"sentiment":"neutral","sentiment_score":0.004268099553883076}],"sentiment":"neutral","sentiment_score":0.002019971456717361,"channel":1,"num_words":55,"start":339.835,"end":359.05002},{"sentences":[{"text":"No.","start":359.61502,"end":359.855,"sentiment":"neutral","sentiment_score":-0.0483505055308342},{"text":"Actually, base basically, per unit or per apartment has the NTD box mounted from the wall.","start":359.855,"end":368.195,"sentiment":"neutral","sentiment_score":-0.030307500273920596},{"text":"So asides from the NTD box, you will be needing a router to get connected to the activated Internet services.","start":368.9,"end":378.19998,"sentiment":"neutral","sentiment_score":-0.030272423382848503},{"text":"Yeah.","start":380.65997,"end":381.15997,"sentiment":"neutral","sentiment_score":0.002583727240562439}],"sentiment":"neutral","sentiment_score":-0.029898296061315034,"channel":0,"num_words":38,"start":359.61502,"end":381.15997},{"sentences":[{"text":"So I will need a router because I saw only your NBN.","start":381.50998,"end":384.72998,"sentiment":"neutral","sentiment_score":-0.013604953729858002}],"sentiment":"neutral","sentiment_score":-0.013604953729858002,"channel":1,"num_words":12,"start":381.50998,"end":384.72998},{"sentences":[{"text":"Yeah.","start":386.125,"end":386.445,"sentiment":"neutral","sentiment_score":0.00898952130228281},{"text":"Maybe that's the NTD box.","start":386.445,"end":388.20502,"sentiment":"neutral","sentiment_score":0.010860821790993213},{"text":"So, technically, you will be needing a router.","start":388.20502,"end":391.105,"sentiment":"neutral","sentiment_score":0.009906366001814604},{"text":"So we have an available router.","start":391.725,"end":394.385,"sentiment":"neutral","sentiment_score":0.05521136956910292},{"text":"You can just check the price, and then you may also indicate it from the email that I'll be sending to you.","start":394.845,"end":402.65002,"sentiment":"neutral","sentiment_score":0.04039103131402622}],"sentiment":"neutral","sentiment_score":0.032438463442737146,"channel":0,"num_words":42,"start":386.125,"end":402.65002},{"sentences":[{"text":"Alright.","start":402.825,"end":403.325,"sentiment":"neutral","sentiment_score":0.1926872730255127},{"text":"Thank you.","start":403.705,"end":404.445,"sentiment":"positive","sentiment_score":0.3951141834259033}],"sentiment":"neutral","sentiment_score":0.32763854662577313,"channel":1,"num_words":3,"start":402.825,"end":404.445},{"sentences":[{"text":"Because if you have your own router, that would be 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20.","start":432.13,"end":439.41,"sentiment":"neutral","sentiment_score":0.23396028970417224},{"text":"If it's express, $30.","start":439.41,"end":441.165,"sentiment":"neutral","sentiment_score":0.09627794660627842},{"text":"I'll indicate all from the email and kindly 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you.","start":446.925,"end":447.645,"sentiment":"positive","sentiment_score":0.8028205335140228},{"text":"Talk to you soon.","start":447.645,"end":448.60498,"sentiment":"positive","sentiment_score":0.6568448096513748},{"text":"Have a good one.","start":448.60498,"end":449.665,"sentiment":"positive","sentiment_score":0.670859694480896}],"sentiment":"positive","sentiment_score":0.6841085986657576,"channel":0,"num_words":11,"start":446.445,"end":449.665},{"sentences":[{"text":"you.","start":449.20093,"end":449.68094,"sentiment":"positive","sentiment_score":0.49767982959747314},{"text":"Have a good one.","start":449.68094,"end":450.64093,"sentiment":"positive","sentiment_score":0.6289030313491821},{"text":"Thank you.","start":450.64093,"end":451.38092,"sentiment":"positive","sentiment_score":0.730023592710495}],"sentiment":"positive","sentiment_score":0.6390484486307416,"channel":1,"num_words":7,"start":449.20093,"end":451.38092},{"sentences":[{"text":"Bye bye.","start":451.165,"end":451.82498,"sentiment":"neutral","sentiment_score":0.10727301985025406}],"sentiment":"neutral","sentiment_score":0.10727301985025406,"channel":0,"num_words":2,"start":451.165,"end":451.82498}]},"summary":{"result":"success","short":"The customer is trying to register their NBN services online but is having trouble. The representative asks for details such as the customer's name, address, and preferred contract. The representative also explains that the customer needs a router to activate their service and sends an email with instructions."},"intents":{"segments":[{"text":"I'm looking at the website at Airtel, and I'm trying to register an NBN services.","start_word":14,"end_word":28,"intents":[{"intent":"Register services","confidence_score":0.026444186}]},{"text":"So we can just go ahead and do it on our end and then just send you the invoice. Is that okay? Yeah.","start_word":284,"end_word":306,"intents":[{"intent":"Send invoice","confidence_score":0.50270265},{"intent":"Send invoice","confidence_score":0.13139492}]},{"text":"May I have your in your address, please?","start_word":319,"end_word":326,"intents":[{"intent":"Inquire about address","confidence_score":0.0001410659}]},{"text":"So let me confirm. The email address is royaltime671@gmail.com. So, mister Dewey, after this call, I'll be sending you an email just to response back. In that way, we can go ahead and proceed with activating your services. I'll just need to, need you to fill up some details that we needed. Okay? Alright.","start_word":402,"end_word":455,"intents":[{"intent":"Arrange service activation","confidence_score":0.066312104}]},{"text":"The email address is royaltime671@gmail.com.","start_word":406,"end_word":410,"intents":[{"intent":"Confirm email","confidence_score":0.6575225}]},{"text":"I'll just need to, need you to fill up some details that we needed. Okay? Alright.","start_word":440,"end_word":455,"intents":[{"intent":"Fill out details","confidence_score":0.39362922}]},{"text":"I'll just need to provide your name, phone number, etcetera, for us to be able to make an account for you.","start_word":497,"end_word":517,"intents":[{"intent":"Clarify phone number","confidence_score":0.0015595206}]},{"text":"I'll just need to provide your name, phone number, etcetera, for us to be able to make an account for you. And then once I got your response, align with your response preferred contract and NBN plan, I'll be sending you the invoice. Once you settled it, we'll go ahead and do the activation of your Internet service. Alright.","start_word":497,"end_word":555,"intents":[{"intent":"Align with contract","confidence_score":0.0022758618}]},{"text":"Are you using your own router? Do you have your own router?","start_word":613,"end_word":624,"intents":[{"intent":"Confirm router configuration","confidence_score":0.035004426}]}]},"sentiments":{"segments":[{"text":"Good afternoon. You have reached Airtel accounts. How may I help you today?","start_word":0,"end_word":12,"sentiment":"positive","sentiment_score":0.3733683228492737},{"text":"Hi. I'm looking at the website at Airtel, and I'm trying to register an NBN services. One of your NBN service, But, Mhmm. Oh. like hello? Oh, I'm so sorry.","start_word":13,"end_word":42,"sentiment":"neutral","sentiment_score":-0.005460334941744804},{"text":"Your line cut off.","start_word":43,"end_word":46,"sentiment":"negative","sentiment_score":-0.3819253444671631},{"text":"I just heard you're looking for a Internet service? Yeah. Yeah. Yeah. No. I'm looking at your your Airtel service. Your NBN service. Mhmm. I want because I I wanted to register twelve months, but your system on the website doesn't allow me to register for twelve months.","start_word":47,"end_word":94,"sentiment":"neutral","sentiment_score":-0.16057293117046356},{"text":"It forced me up to twenty four months of contract.","start_word":95,"end_word":104,"sentiment":"negative","sentiment_score":-0.424799770116806},{"text":"Oh, I'm so sorry to hear about that. But are you eyeing to which network? NBN, Supa Network, Clean Home Network? NBN. MBM. NBN. Okay. And have you already tried to refresh? Are you using your cell phone to check out? I'm using my Last Office account. Mhmm. And then you mentioned you're trying to do twelve month contract. Okay. And then it's Yes. it's not allowing you to do so it's saying twenty four month? Okay. Let me just go ahead and check this for you. Just give me a moment. Okay? Alright. Thank you. Alright.","start_word":105,"end_word":201,"sentiment":"neutral","sentiment_score":-0.038616567850112915},{"text":"Thank you so much.","start_word":202,"end_word":205,"sentiment":"positive","sentiment_score":0.4097225368022918},{"text":"Okay.","start_word":206,"end_word":206,"sentiment":"neutral","sentiment_score":0.2663900852203369},{"text":"Thank you so much for patiently waiting on the line.","start_word":207,"end_word":216,"sentiment":"positive","sentiment_score":0.413349986076355},{"text":"So here's what I'm going to do. If you're getting that, error or if you're not able to push through with selecting the twelve month contract, if it's okay with you, I'll be getting your email address so I can send you an email. You just need to provide the details that you have, like your contract, preferred plan, your name, full name, and phone number. So we can just go ahead and do it on our end and then just send you the invoice. Is that okay? Yeah. I'm doing the standard n b n 50 unlimited, by the way. Okay. May I have your in your address, please? R R R 0 Y R o y A L a l T I N E t I m e 671 six At seven Gmail one Dot Com. @gmail.com. And may I have your first name, please? U e, d u y. Oh, sorry. D u y. Yeah. D u y. David uniform Yankee. Is that right? D u y, Yeah. d Yeah. Yeah. like David? Yeah. Yeah. Yeah. Yeah. Okay.","start_word":217,"end_word":397,"sentiment":"neutral","sentiment_score":0.08752042841351493},{"text":"Thank you so much. So let me confirm.","start_word":398,"end_word":405,"sentiment":"positive","sentiment_score":0.552097499370575},{"text":"The email address is royaltime671@gmail.com. So, mister Dewey, after this call, I'll be sending you an email just to response back.","start_word":406,"end_word":426,"sentiment":"neutral","sentiment_score":0.23032931983470917},{"text":"In that way, we can go ahead and proceed with activating your services.","start_word":427,"end_word":439,"sentiment":"positive","sentiment_score":0.3631323575973511},{"text":"I'll just need to, need you to fill up some details that we needed. Okay? Alright. Could I ask something? Because, like, I'm Oh, living sure. I'm living in a an apartment, so there will be different units. So I just need to fill out the details of my unit and what I needed. Right? Mhmm. Yes. I'll just need to provide your name, phone number, etcetera, for us to be able to make an account for you. And then once I got your response, align with your response preferred contract and NBN plan, I'll be sending you the invoice. Once you settled it, we'll go ahead and do the activation of your Internet service. Alright. And one last thing I wanted to ask because I at this building, I take take over the link of the old owner. So I do not know which Wi Fi and the Wi Fi password. So this is on your end or is it on my end? So that that I Yes. had to keep it. Are you using your own router? Do you have your own router? The the the router the router that I just found out the n v like, you know, the your NBN. So I just found the about I just saw that only, and it's all it does have Wi Fi. The n v the NBN router does this count as a Wi Fi router or what? No. Actually, base basically, per unit or per apartment has the NTD box mounted from the wall. So asides from the NTD box, you will be needing a router to get connected to the activated Internet services. Yeah. So I will need a router because I saw only your NBN. Yeah. Maybe that's the NTD box. So, technically, you will be needing a router. So we have an available router. You can just check the price, and then you may also indicate it from the email that I'll be sending to you. Alright.","start_word":440,"end_word":772,"sentiment":"neutral","sentiment_score":0.0317046700643974},{"text":"Thank you.","start_word":773,"end_word":774,"sentiment":"positive","sentiment_score":0.3828317523002625},{"text":"Because if you have your own router, that would be fine.","start_word":775,"end_word":785,"sentiment":"neutral","sentiment_score":0.26519256830215454},{"text":"As long as it's compatible, we will be able to get connected.","start_word":786,"end_word":797,"sentiment":"positive","sentiment_score":0.34775760769844055},{"text":"You just need to configure it. But if you don't have a router, once you get a router from us, you will be receiving it preconfigured. So, technically, just plug and play. You did need you don't need to configure the router itself. Alright.","start_word":798,"end_word":841,"sentiment":"neutral","sentiment_score":0.1484229862689972},{"text":"Thank you. Yeah. You're welcome.","start_word":842,"end_word":846,"sentiment":"positive","sentiment_score":0.4270239770412445},{"text":"So I'll just indicate it, okay, which router you would like, and then if it's a standard shipping, 20. If it's express, $30. I'll indicate all from the email and kindly response. Okay?","start_word":847,"end_word":879,"sentiment":"neutral","sentiment_score":0.208108280192722},{"text":"Alright. Thank Alright. Thank you. Talk to you soon. Have a good one. you. Have a good one. Thank you. Bye bye.","start_word":880,"end_word":901,"sentiment":"positive","sentiment_score":0.5971262454986572}],"average":{"sentiment":"neutral","sentiment_score":0.08258515822619639}}}}