{"metadata":{"transaction_key":"deprecated","request_id":"019f1b5a-5b6d-7f51-a151-231fa785ab7b","sha256":"f70877d4e392a1962ef31622616869fb1c7e5ed95cca75107fd1a013b688e030","created":"2026-07-01T01:45:35.455Z","duration":36.719936,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":104,"output_tokens":57},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":119,"output_tokens":119},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":119,"output_tokens":20}},"results":{"channels":[{"alternatives":[{"transcript":"Yeah. Good morning. May I speak with Michael Browning, please? Alright. That that would be okay if he's not available right now. I'll just go ahead and send him an email. Thank you. Bye bye.","confidence":0.99902344,"words":[{"word":"yeah","start":17.525,"end":17.765,"confidence":0.8757324,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.12287181615829468},{"word":"good","start":17.765,"end":18.005,"confidence":0.99902344,"punctuated_word":"Good","sentiment":"neutral","sentiment_score":0.24913711845874784},{"word":"morning","start":18.005,"end":18.505,"confidence":1.0,"punctuated_word":"morning.","sentiment":"neutral","sentiment_score":0.18245840072631836},{"word":"may","start":18.725,"end":18.885,"confidence":0.96972656,"punctuated_word":"May","sentiment":"neutral","sentiment_score":0.1135133057832718},{"word":"i","start":18.885,"end":18.965,"confidence":0.9980469,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.06605794280767441},{"word":"speak","start":18.965,"end":19.205,"confidence":0.99902344,"punctuated_word":"speak","sentiment":"neutral","sentiment_score":0.07187935709953308},{"word":"with","start":19.205,"end":19.365,"confidence":0.99902344,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.07087401300668716},{"word":"michael","start":19.365,"end":19.845,"confidence":0.99902344,"punctuated_word":"Michael","sentiment":"neutral","sentiment_score":0.1035984456539154},{"word":"browning","start":19.845,"end":20.325,"confidence":0.99902344,"punctuated_word":"Browning,","sentiment":"neutral","sentiment_score":0.062948077917099},{"word":"please","start":20.325,"end":20.825,"confidence":0.9995117,"punctuated_word":"please?","sentiment":"neutral","sentiment_score":0.044532034546136856},{"word":"alright","start":25.685,"end":26.185,"confidence":0.98950195,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.01432963740080595},{"word":"that","start":26.94,"end":27.1,"confidence":0.9291992,"punctuated_word":"That","sentiment":"neutral","sentiment_score":0.05507819354534149},{"word":"that","start":27.1,"end":27.18,"confidence":0.97802734,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.04356101155281067},{"word":"would","start":27.18,"end":27.42,"confidence":0.9921875,"punctuated_word":"would","sentiment":"neutral","sentiment_score":0.06040038168430328},{"word":"be","start":27.42,"end":27.58,"confidence":1.0,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.08591243624687195},{"word":"okay","start":27.58,"end":27.820002,"confidence":1.0,"punctuated_word":"okay","sentiment":"neutral","sentiment_score":0.056921109557151794},{"word":"if","start":27.820002,"end":27.980001,"confidence":0.6748047,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.04256715625524521},{"word":"he's","start":27.980001,"end":28.140001,"confidence":0.9807129,"punctuated_word":"he's","sentiment":"neutral","sentiment_score":-0.002002159133553505},{"word":"not","start":28.140001,"end":28.380001,"confidence":0.9980469,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.04675173759460449},{"word":"available","start":28.380001,"end":28.86,"confidence":1.0,"punctuated_word":"available","sentiment":"neutral","sentiment_score":-0.13338541984558103},{"word":"right","start":28.86,"end":29.18,"confidence":1.0,"punctuated_word":"right","sentiment":"neutral","sentiment_score":-0.03607583045959473},{"word":"now","start":29.18,"end":29.68,"confidence":0.99902344,"punctuated_word":"now.","sentiment":"neutral","sentiment_score":0.009873885661363602},{"word":"i'll","start":30.060001,"end":30.220001,"confidence":0.9995117,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.08786265552043915},{"word":"just","start":30.220001,"end":30.720001,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.09457993507385254},{"word":"go","start":30.94,"end":31.02,"confidence":0.8017578,"punctuated_word":"go","sentiment":"neutral","sentiment_score":0.12247662246227264},{"word":"ahead","start":31.02,"end":31.18,"confidence":1.0,"punctuated_word":"ahead","sentiment":"neutral","sentiment_score":0.1081150770187378},{"word":"and","start":31.18,"end":31.580002,"confidence":0.9980469,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.09757468104362488},{"word":"send","start":31.580002,"end":31.900002,"confidence":0.99609375,"punctuated_word":"send","sentiment":"neutral","sentiment_score":0.1019306778907776},{"word":"him","start":31.900002,"end":32.06,"confidence":0.99902344,"punctuated_word":"him","sentiment":"neutral","sentiment_score":0.0668492391705513},{"word":"an","start":32.06,"end":32.22,"confidence":1.0,"punctuated_word":"an","sentiment":"neutral","sentiment_score":0.1446370929479599},{"word":"email","start":32.22,"end":32.72,"confidence":1.0,"punctuated_word":"email.","sentiment":"neutral","sentiment_score":0.13863910734653473},{"word":"thank","start":34.62,"end":34.940002,"confidence":0.6118164,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.4328436851501465},{"word":"you","start":34.940002,"end":35.440002,"confidence":0.98657227,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.2938682436943054},{"word":"bye","start":35.82,"end":35.98,"confidence":0.70751953,"punctuated_word":"Bye","sentiment":"neutral","sentiment_score":0.18979918956756592},{"word":"bye","start":35.98,"end":36.48,"confidence":0.9941406,"punctuated_word":"bye.","sentiment":"neutral","sentiment_score":0.11616258323192596}],"paragraphs":{"transcript":"\nYeah. Good morning. May I speak with Michael Browning, please? Alright. That that would be okay if he's not available right now.\n\nI'll just go ahead and send him an email. Thank you. Bye bye.","paragraphs":[{"sentences":[{"text":"Yeah.","start":17.525,"end":17.765,"sentiment":"neutral","sentiment_score":0.12287181615829468},{"text":"Good morning.","start":17.765,"end":18.505,"sentiment":"neutral","sentiment_score":0.2157977595925331},{"text":"May I speak with Michael Browning, please?","start":18.725,"end":20.825,"sentiment":"neutral","sentiment_score":0.07620045383061681},{"text":"Alright.","start":25.685,"end":26.185,"sentiment":"neutral","sentiment_score":0.01432963740080595},{"text":"That that would be okay if he's not available right now.","start":26.94,"end":29.68,"sentiment":"neutral","sentiment_score":0.012372638860886749}],"sentiment":"neutral","sentiment_score":0.05628632622855631,"num_words":22,"start":17.525,"end":29.68},{"sentences":[{"text":"I'll just go ahead and send him an email.","start":30.060001,"end":32.72,"sentiment":"neutral","sentiment_score":0.10696278760830562},{"text":"Thank you.","start":34.62,"end":35.440002,"sentiment":"positive","sentiment_score":0.36335596442222595},{"text":"Bye bye.","start":35.82,"end":36.48,"sentiment":"neutral","sentiment_score":0.15298088639974594}],"sentiment":"neutral","sentiment_score":0.15348759923989957,"num_words":13,"start":30.060001,"end":36.48}]}}]},{"alternatives":[{"transcript":"To Newcastle Grammar School Hill Campus. To speak with reception, please press 1. To be transferred to the Good morning. It's Erso Grammar School. Trish speaking. Sorry. He's not available at the moment. Can I take a message? Thank you very much. Thank you. Bye.","confidence":0.99902344,"words":[{"word":"to","start":0.24,"end":0.39999998,"confidence":0.5449219,"punctuated_word":"To","sentiment":"neutral","sentiment_score":0.008994420059025288},{"word":"newcastle","start":0.39999998,"end":0.88,"confidence":0.9658203,"punctuated_word":"Newcastle","sentiment":"neutral","sentiment_score":0.0124386977404356},{"word":"grammar","start":0.88,"end":1.1999999,"confidence":0.99560547,"punctuated_word":"Grammar","sentiment":"neutral","sentiment_score":0.01080272626131773},{"word":"school","start":1.1999999,"end":1.52,"confidence":0.99902344,"punctuated_word":"School","sentiment":"neutral","sentiment_score":0.007964045740664005},{"word":"hill","start":1.52,"end":1.8399999,"confidence":0.87060547,"punctuated_word":"Hill","sentiment":"neutral","sentiment_score":0.013483447954058647},{"word":"campus","start":1.8399999,"end":2.34,"confidence":0.8491211,"punctuated_word":"Campus.","sentiment":"neutral","sentiment_score":0.009439678862690926},{"word":"to","start":2.8,"end":3.04,"confidence":1.0,"punctuated_word":"To","sentiment":"neutral","sentiment_score":0.006268913857638836},{"word":"speak","start":3.04,"end":3.36,"confidence":1.0,"punctuated_word":"speak","sentiment":"neutral","sentiment_score":0.004962618462741375},{"word":"with","start":3.36,"end":3.6799998,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.006039692088961601},{"word":"reception","start":3.6799998,"end":4.18,"confidence":0.9980469,"punctuated_word":"reception,","sentiment":"neutral","sentiment_score":0.013736913911998272},{"word":"please","start":4.3199997,"end":4.72,"confidence":0.99902344,"punctuated_word":"please","sentiment":"neutral","sentiment_score":0.002895352430641651},{"word":"press","start":4.72,"end":5.12,"confidence":0.99902344,"punctuated_word":"press","sentiment":"neutral","sentiment_score":0.006285525392740965},{"word":"1","start":5.12,"end":5.6,"confidence":0.9941406,"punctuated_word":"1.","sentiment":"neutral","sentiment_score":0.009069019928574562},{"word":"to","start":5.6,"end":5.7599998,"confidence":1.0,"punctuated_word":"To","sentiment":"neutral","sentiment_score":0.012635041028261185},{"word":"be","start":5.7599998,"end":6.08,"confidence":1.0,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.01594557613134384},{"word":"transferred","start":6.08,"end":6.58,"confidence":0.99902344,"punctuated_word":"transferred","sentiment":"neutral","sentiment_score":0.03370000794529915},{"word":"to","start":6.64,"end":6.7999997,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.031367577612400055},{"word":"the","start":6.7999997,"end":6.96,"confidence":0.99316406,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.05328040197491646},{"word":"good","start":14.165,"end":14.325,"confidence":0.99902344,"punctuated_word":"Good","sentiment":"neutral","sentiment_score":0.20511910319328308},{"word":"morning","start":14.325,"end":14.6449995,"confidence":0.99853516,"punctuated_word":"morning.","sentiment":"neutral","sentiment_score":0.22798985242843628},{"word":"it's","start":14.6449995,"end":14.804999,"confidence":0.95166016,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":0.15722626447677612},{"word":"erso","start":14.804999,"end":15.044999,"confidence":0.23474121,"punctuated_word":"Erso","sentiment":"neutral","sentiment_score":0.14218929409980774},{"word":"grammar","start":15.044999,"end":15.445,"confidence":0.92993164,"punctuated_word":"Grammar","sentiment":"neutral","sentiment_score":0.11014106869697572},{"word":"school","start":15.445,"end":15.684999,"confidence":0.9885254,"punctuated_word":"School.","sentiment":"neutral","sentiment_score":0.08247819542884827},{"word":"trish","start":15.684999,"end":16.005,"confidence":0.96606445,"punctuated_word":"Trish","sentiment":"neutral","sentiment_score":0.05637650936841965},{"word":"speaking","start":16.005,"end":16.505,"confidence":0.99902344,"punctuated_word":"speaking.","sentiment":"neutral","sentiment_score":0.04716726765036583},{"word":"sorry","start":21.605,"end":22.005,"confidence":0.664917,"punctuated_word":"Sorry.","sentiment":"neutral","sentiment_score":-0.1609213501214981},{"word":"he's","start":22.005,"end":22.485,"confidence":0.9970703,"punctuated_word":"He's","sentiment":"neutral","sentiment_score":-0.20345836877822876},{"word":"not","start":22.485,"end":22.884998,"confidence":1.0,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.2694319784641266},{"word":"available","start":22.884998,"end":23.384998,"confidence":1.0,"punctuated_word":"available","sentiment":"negative","sentiment_score":-0.36820343136787415},{"word":"at","start":23.605,"end":23.765,"confidence":1.0,"punctuated_word":"at","sentiment":"neutral","sentiment_score":-0.30289068818092346},{"word":"the","start":23.765,"end":23.845,"confidence":0.9951172,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.2575071156024933},{"word":"moment","start":23.845,"end":24.324999,"confidence":1.0,"punctuated_word":"moment.","sentiment":"neutral","sentiment_score":-0.24697096645832065},{"word":"can","start":24.324999,"end":24.564999,"confidence":1.0,"punctuated_word":"Can","sentiment":"neutral","sentiment_score":-0.14888766407966614},{"word":"i","start":24.564999,"end":24.645,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.14079180359840393},{"word":"take","start":24.645,"end":24.884998,"confidence":0.99902344,"punctuated_word":"take","sentiment":"neutral","sentiment_score":-0.13453900814056396},{"word":"a","start":24.884998,"end":24.965,"confidence":0.9873047,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.10262233763933182},{"word":"message","start":24.965,"end":25.465,"confidence":0.87280273,"punctuated_word":"message?","sentiment":"neutral","sentiment_score":-0.08490166068077087},{"word":"thank","start":33.024876,"end":33.264874,"confidence":0.6816406,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.6532348394393921},{"word":"you","start":33.264874,"end":33.424873,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.6426545977592468},{"word":"very","start":33.424873,"end":33.664875,"confidence":0.99902344,"punctuated_word":"very","sentiment":"positive","sentiment_score":0.6711190342903137},{"word":"much","start":33.664875,"end":34.144875,"confidence":1.0,"punctuated_word":"much.","sentiment":"positive","sentiment_score":0.6071357727050781},{"word":"thank","start":34.144875,"end":34.384872,"confidence":0.9970703,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.5599297881126404},{"word":"you","start":34.384872,"end":34.864876,"confidence":1.0,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.49997466802597046},{"word":"bye","start":34.864876,"end":35.364876,"confidence":0.9980469,"punctuated_word":"Bye.","sentiment":"positive","sentiment_score":0.3812718093395233}],"paragraphs":{"transcript":"\nTo Newcastle Grammar School Hill Campus. To speak with reception, please press 1. To be transferred to the Good morning. It's Erso Grammar School. Trish speaking.\n\nSorry. He's not available at the moment. Can I take a message? Thank you very much. Thank you.\n\nBye.","paragraphs":[{"sentences":[{"text":"To Newcastle Grammar School Hill Campus.","start":0.24,"end":2.34,"sentiment":"neutral","sentiment_score":0.0105205027696987},{"text":"To speak with reception, please press 1.","start":2.8,"end":5.6,"sentiment":"neutral","sentiment_score":0.007036862296185323},{"text":"To be transferred to the Good morning.","start":5.6,"end":14.6449995,"sentiment":"neutral","sentiment_score":0.08286250861627716},{"text":"It's Erso Grammar School.","start":14.6449995,"end":15.684999,"sentiment":"neutral","sentiment_score":0.12300870567560196},{"text":"Trish speaking.","start":15.684999,"end":16.505,"sentiment":"neutral","sentiment_score":0.05177188850939274}],"sentiment":"neutral","sentiment_score":0.04953835433563934,"num_words":26,"start":0.24,"end":16.505},{"sentences":[{"text":"Sorry.","start":21.605,"end":22.005,"sentiment":"neutral","sentiment_score":-0.1609213501214981},{"text":"He's not available at the moment.","start":22.005,"end":24.324999,"sentiment":"neutral","sentiment_score":-0.2747437581419945},{"text":"Can I take a message?","start":24.324999,"end":25.465,"sentiment":"neutral","sentiment_score":-0.12234849482774734},{"text":"Thank you very much.","start":33.024876,"end":34.144875,"sentiment":"positive","sentiment_score":0.6435360610485077},{"text":"Thank you.","start":34.144875,"end":34.864876,"sentiment":"positive","sentiment_score":0.5299522280693054}],"sentiment":"neutral","sentiment_score":0.06738457373446888,"num_words":18,"start":21.605,"end":34.864876},{"sentences":[{"text":"Bye.","start":34.864876,"end":35.364876,"sentiment":"positive","sentiment_score":0.3812718093395233}],"sentiment":"positive","sentiment_score":0.3812718093395233,"num_words":1,"start":34.864876,"end":35.364876}]}}]}],"paragraphs":{"transcript":"\nChannel 1: To Newcastle Grammar School Hill Campus. To speak with reception, please press 1. To be transferred to the Good morning. It's Erso Grammar School. Trish speaking.\n\nChannel 0: Yeah. Good morning. May I speak with Michael Browning, please?\n\nChannel 1: Sorry. He's not available at the moment. Can I take a message?\n\nChannel 0: Alright. That that would be okay if he's not available right now. I'll just go ahead and send him an email.\n\nChannel 1: Thank you very much. Thank you.\n\nChannel 0: Thank\n\nChannel 1: Bye.\n\nChannel 0: you. Bye bye.","paragraphs":[{"sentences":[{"text":"To Newcastle Grammar School Hill Campus.","start":0.24,"end":2.34,"sentiment":"neutral","sentiment_score":0.0105205027696987},{"text":"To speak with reception, please press 1.","start":2.8,"end":5.6,"sentiment":"neutral","sentiment_score":0.007036862296185323},{"text":"To be transferred to the Good morning.","start":5.6,"end":14.6449995,"sentiment":"neutral","sentiment_score":0.08286250861627716},{"text":"It's Erso Grammar School.","start":14.6449995,"end":15.684999,"sentiment":"neutral","sentiment_score":0.12300870567560196},{"text":"Trish speaking.","start":15.684999,"end":16.505,"sentiment":"neutral","sentiment_score":0.05177188850939274}],"sentiment":"neutral","sentiment_score":0.04953835433563934,"channel":1,"num_words":26,"start":0.24,"end":16.505},{"sentences":[{"text":"Yeah.","start":17.525,"end":17.765,"sentiment":"neutral","sentiment_score":0.12287181615829468},{"text":"Good morning.","start":17.765,"end":18.505,"sentiment":"neutral","sentiment_score":0.2157977595925331},{"text":"May I speak with Michael Browning, please?","start":18.725,"end":20.825,"sentiment":"neutral","sentiment_score":0.07620045383061681}],"sentiment":"neutral","sentiment_score":0.10878705121576786,"channel":0,"num_words":10,"start":17.525,"end":20.825},{"sentences":[{"text":"Sorry.","start":21.605,"end":22.005,"sentiment":"neutral","sentiment_score":-0.1609213501214981},{"text":"He's not available at the moment.","start":22.005,"end":24.324999,"sentiment":"neutral","sentiment_score":-0.2747437581419945},{"text":"Can I take a message?","start":24.324999,"end":25.465,"sentiment":"neutral","sentiment_score":-0.12234849482774734}],"sentiment":"neutral","sentiment_score":-0.20176053109268346,"channel":1,"num_words":12,"start":21.605,"end":25.465},{"sentences":[{"text":"Alright.","start":25.685,"end":26.185,"sentiment":"neutral","sentiment_score":0.01432963740080595},{"text":"That that would be okay if he's not available right now.","start":26.94,"end":29.68,"sentiment":"neutral","sentiment_score":0.012372638860886749},{"text":"I'll just go ahead and send him an email.","start":30.060001,"end":32.72,"sentiment":"neutral","sentiment_score":0.10696278760830562}],"sentiment":"neutral","sentiment_score":0.0530044644450148,"channel":0,"num_words":21,"start":25.685,"end":32.72},{"sentences":[{"text":"Thank you very much.","start":33.024876,"end":34.144875,"sentiment":"positive","sentiment_score":0.6435360610485077},{"text":"Thank you.","start":34.144875,"end":34.864876,"sentiment":"positive","sentiment_score":0.5299522280693054}],"sentiment":"positive","sentiment_score":0.6056747833887736,"channel":1,"num_words":6,"start":33.024876,"end":34.864876},{"sentences":[{"text":"Thank","start":34.62,"end":34.940002,"sentiment":"positive","sentiment_score":0.4328436851501465}],"sentiment":"positive","sentiment_score":0.4328436851501465,"channel":0,"num_words":1,"start":34.62,"end":34.940002},{"sentences":[{"text":"Bye.","start":34.864876,"end":35.364876,"sentiment":"positive","sentiment_score":0.3812718093395233}],"sentiment":"positive","sentiment_score":0.3812718093395233,"channel":1,"num_words":1,"start":34.864876,"end":35.364876},{"sentences":[{"text":"you.","start":34.940002,"end":35.440002,"sentiment":"neutral","sentiment_score":0.2938682436943054},{"text":"Bye bye.","start":35.82,"end":36.48,"sentiment":"neutral","sentiment_score":0.15298088639974594}],"sentiment":"neutral","sentiment_score":0.19994333883126578,"channel":0,"num_words":3,"start":34.940002,"end":36.48}]},"summary":{"result":"success","short":"A customer calls the Newcastle acknowledge school and is directed to press 1 to speak with reception. When transferred to Michael Browning, he is not available and the customer is asked to leave a message. The customer decides to send an email instead and thanks the receptionist before ending the call."},"intents":{"segments":[{"text":"May I speak with Michael Browning, please? Sorry.","start_word":29,"end_word":36,"intents":[{"intent":"Speak with michael browning","confidence_score":0.3840712}]},{"text":"Can I take a message? Alright.","start_word":43,"end_word":48,"intents":[{"intent":"Take a message","confidence_score":0.32059413}]},{"text":"I'll just go ahead and send him an email. Thank you very much. Thank you.","start_word":60,"end_word":74,"intents":[{"intent":"Send an email","confidence_score":0.85587066}]}]},"sentiments":{"segments":[{"text":"To Newcastle Grammar School Hill Campus. To speak with reception, please press 1. To be transferred to the Good morning. It's Erso Grammar School. Trish speaking. Yeah. Good morning. May I speak with Michael Browning, please? Sorry. He's not available at the moment. Can I take a message? Alright. That that would be okay if he's not available right now. I'll just go ahead and send him an email.","start_word":0,"end_word":68,"sentiment":"neutral","sentiment_score":0.019667381420731544},{"text":"Thank you very much. Thank you. Thank Bye.","start_word":69,"end_word":76,"sentiment":"positive","sentiment_score":0.5264849066734314},{"text":"you. Bye bye.","start_word":77,"end_word":79,"sentiment":"neutral","sentiment_score":0.2048443853855133}],"average":{"sentiment":"neutral","sentiment_score":0.08166779590254071}}}}