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afternoon. Airtel tech support. Probably would have been one of our teams. I'm not sure who. Hang on a sec.\n\nYeah. It would have been Moraine, one of the other girls. I'll just what was your name? Okay. Let me just check that.\n\nWhat is there a problem? So how how do you spell your first name? Danarosa. No. Danarosa or Danarosa.\n\nThat is d e n e With a d for David. Yeah? What's the first sorry. What's the first letter? I can't hear you probably.\n\nSorry. What's the C? Oh, g. Generosa, as as in generous. Okay.\n\nSo you're on you're on a Linham network. Is is the Internet working? Well, if you if you're not using our router, then you would have received a text with the credentials you need to put in the router so you can get Internet. You got all that. Yeah?\n\nOh my god. What'd that cost if you don't mind me asking? Is it a Wi Fi six? Wi Fi six. Okay.\n\nAlright. Now you can use that. Just when you do, just call us back so we can help you with the oh, well, if you need help to provision it. Now you need to connect your TP Link to the black box. You'll have a table going to the black box into the WA input of your TP Link.\n\nThen you need to connect to the Wi Fi, log in to the router interface, go to the triple POE sections, and put in that username and password that we sent you. Alright. No worries. You have a lovely afternoon. Thank you.\n\nBye.","paragraphs":[{"sentences":[{"text":"Good afternoon.","start":0.71999997,"end":1.54,"sentiment":"positive","sentiment_score":0.5396375954151154},{"text":"Airtel tech support.","start":1.5999999,"end":2.74,"sentiment":"positive","sentiment_score":0.33386383454004925},{"text":"Probably would have been one of our teams.","start":8.0,"end":9.86,"sentiment":"negative","sentiment_score":-0.34625672176480293},{"text":"I'm not sure who.","start":10.639999,"end":11.44,"sentiment":"neutral","sentiment_score":-0.2732488214969635},{"text":"Hang on a sec.","start":11.44,"end":12.435,"sentiment":"neutral","sentiment_score":-0.11045772396028042}],"sentiment":"neutral","sentiment_score":-0.10590539340462003,"num_words":21,"start":0.71999997,"end":12.435},{"sentences":[{"text":"Yeah.","start":13.235001,"end":13.315001,"sentiment":"neutral","sentiment_score":-0.056854505091905594},{"text":"It would have been Moraine, one of the other 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I got a missed call from this number. Oh, okay. Generosa, I just connected to you guys this morning. No. I'm guessing maybe maybe you guys might be calling to tell me how I should set it up, maybe. I don't know. Because I disconnected. G e n e r o zed a. Then g e n e r o zed a, Generoza. Sorry? No. No. D e. V e, n for November, o, O, AGForGreen. Yeah. Correct. You're right. Yep. No. I just went by the router now. I'm actually on the way home. So I'm gonna try it, and then if anything, then I will call in. Yeah. Yeah. I got a TP Link just now. Yeah. 120. Yeah. Yep. Yep. Oh, okay. Not a problem. I'll try that. If anything, I'll call back. You too. 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I got a missed call from this number. Oh, okay. Generosa, I just connected to you guys this morning. No.\n\nI'm guessing maybe maybe you guys might be calling to tell me how I should set it up, maybe. I don't know. Because I disconnected. G e n e r o zed a. Then g e n e r o zed a, Generoza.\n\nSorry? No. No. D e. V e, n for November, o, O, AGForGreen.\n\nYeah. Correct. You're right. Yep. No.\n\nI just went by the router now. I'm actually on the way home. So I'm gonna try it, and then if anything, then I will call in. Yeah. Yeah.\n\nI got a TP Link just now. Yeah. 120. Yeah. Yep.\n\nYep. Oh, okay. Not a problem. I'll try that. If anything, I'll call back.\n\nYou too. Bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":4.08,"end":4.56,"sentiment":"neutral","sentiment_score":0.030246838927268985},{"text":"I got a missed call from this number.","start":4.56,"end":6.66,"sentiment":"neutral","sentiment_score":-0.18174166977405548},{"text":"Oh, okay.","start":17.455,"end":18.035,"sentiment":"neutral","sentiment_score":0.0010617012158036232},{"text":"Generosa, I just connected to you guys this morning.","start":19.215,"end":23.075,"sentiment":"neutral","sentiment_score":0.14440978980726665},{"text":"No.","start":28.5,"end":28.82,"sentiment":"neutral","sentiment_score":-0.2966793179512024}],"sentiment":"neutral","sentiment_score":-0.01993115840568429,"num_words":21,"start":4.08,"end":28.82},{"sentences":[{"text":"I'm guessing maybe maybe you guys might be calling to tell me how I should set it up, maybe.","start":28.82,"end":34.34,"sentiment":"neutral","sentiment_score":-0.20388086297010122},{"text":"I don't 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Airtel tech support.\n\nChannel 1: Hi. I got a missed call from this number.\n\nChannel 0: Probably would have been one of our teams. I'm not sure who. Hang on a sec. Yeah. It would have been Moraine, one of the other girls.\n\nI'll just what\n\nChannel 1: Oh, okay.\n\nChannel 0: was your name?\n\nChannel 1: Generosa, I just connected to you guys this morning.\n\nChannel 0: Okay. Let me just check that. What is there a problem?\n\nChannel 1: No. I'm guessing maybe maybe you guys might be calling to tell me how I should set it up, maybe. I don't know. Because\n\nChannel 0: So\n\nChannel 1: I disconnected.\n\nChannel 0: how how do you spell your first name?\n\nChannel 1: G e n e r o zed\n\nChannel 0: Danarosa.\n\nChannel 1: a.\n\nChannel 0: No. Danarosa or Danarosa. That is d e n e\n\nChannel 1: Then g e n e r o zed a, Generoza.\n\nChannel 0: With a d for David. Yeah?\n\nChannel 1: Sorry? No. No. D e. V e, n for\n\nChannel 0: What's\n\nChannel 1: November,\n\nChannel 0: the first sorry. What's the first letter? I can't hear you probably. Sorry.\n\nChannel 1: o,\n\nChannel 0: What's the\n\nChannel 1: O,\n\nChannel 0: C?\n\nChannel 1: AGForGreen.\n\nChannel 0: Oh, g. Generosa,\n\nChannel 1: Yeah. Correct.\n\nChannel 0: as as in generous. Okay.\n\nChannel 1: You're\n\nChannel 0: So\n\nChannel 1: right.\n\nChannel 0: you're on you're on a Linham network.\n\nChannel 1: Yep.\n\nChannel 0: Is is the Internet working?\n\nChannel 1: No. I just went by the router now. I'm actually on the way home. So I'm gonna try it, and then if anything,\n\nChannel 0: Well, if\n\nChannel 1: then I\n\nChannel 0: you\n\nChannel 1: will\n\nChannel 0: if you're not using our router, then\n\nChannel 1: call\n\nChannel 0: you would have received\n\nChannel 1: in.\n\nChannel 0: a text with the credentials you need to put in the router so you\n\nChannel 1: Yeah.\n\nChannel 0: can get Internet. You got all that. Yeah?\n\nChannel 1: Yeah. I got a TP Link just now.\n\nChannel 0: Oh my god. What'd that cost if you don't mind me asking?\n\nChannel 1: Yeah. 120.\n\nChannel 0: Is it a Wi Fi six?\n\nChannel 1: Yeah.\n\nChannel 0: Wi Fi six. Okay. Alright. Now you can use that. Just when you do, just call us back so we can help you with the oh, well, if you need help to provision it.\n\nNow you need to connect your TP Link to the black box. You'll have a table going to the black box into the WA input of your TP Link.\n\nChannel 1: Yep.\n\nChannel 0: Then you need\n\nChannel 1: Yep.\n\nChannel 0: to connect to the Wi Fi, log in to the router interface, go to the triple POE sections, and put in that username and password that we sent you.\n\nChannel 1: Oh, okay. Not a problem. I'll try that. If anything, I'll call back.\n\nChannel 0: Alright. No worries. You have a lovely afternoon.\n\nChannel 1: You too. Bye.\n\nChannel 0: Thank you. Bye.","paragraphs":[{"sentences":[{"text":"Good afternoon.","start":0.71999997,"end":1.54,"sentiment":"positive","sentiment_score":0.5396375954151154},{"text":"Airtel tech support.","start":1.5999999,"end":2.74,"sentiment":"positive","sentiment_score":0.33386383454004925}],"sentiment":"positive","sentiment_score":0.4161733388900757,"channel":0,"num_words":5,"start":0.71999997,"end":2.74},{"sentences":[{"text":"Hi.","start":4.08,"end":4.56,"sentiment":"neutral","sentiment_score":0.030246838927268985},{"text":"I got a missed call from this number.","start":4.56,"end":6.66,"sentiment":"neutral","sentiment_score":-0.18174166977405548}],"sentiment":"neutral","sentiment_score":-0.1581873910294639,"channel":1,"num_words":9,"start":4.08,"end":6.66},{"sentences":[{"text":"Probably would have been one of our teams.","start":8.0,"end":9.86,"sentiment":"negative","sentiment_score":-0.34625672176480293},{"text":"I'm not sure 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interface, go to the triple POE sections, and put in that username and password that we sent you.","start":144.92,"end":154.135,"sentiment":"neutral","sentiment_score":0.061785618164416016}],"sentiment":"neutral","sentiment_score":0.061785618164416016,"channel":0,"num_words":29,"start":144.92,"end":154.135},{"sentences":[{"text":"Oh, okay.","start":154.535,"end":155.175,"sentiment":"neutral","sentiment_score":0.16553226113319397},{"text":"Not a problem.","start":155.175,"end":155.815,"sentiment":"neutral","sentiment_score":0.2978836198647817},{"text":"I'll try that.","start":155.815,"end":156.61499,"sentiment":"neutral","sentiment_score":0.32051506638526917},{"text":"If anything, I'll call 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The representative connected the customer to another representative and helped the customer set up their TP Link router. The representative also provided instructions on how to connect to the router and provided a cost estimate."},"intents":{"segments":[{"text":"I just went by the router now. I'm actually on the way home. So I'm gonna try it, and then if anything, Well, if then I you will if you're not using our router, then call you would have received in. a text with the credentials you need to put in the router so you Yeah.","start_word":196,"end_word":251,"intents":[{"intent":"Test router","confidence_score":0.048025195}]},{"text":"a text with the credentials you need to put in the router so you Yeah. can get Internet.","start_word":237,"end_word":254,"intents":[{"intent":"Provide router credentials","confidence_score":0.54964054}]},{"text":"What'd that cost if you don't mind me asking? Yeah.","start_word":271,"end_word":280,"intents":[{"intent":"Provide cost","confidence_score":0.07453655}]},{"text":"Now you need to connect your TP Link to the black box. You'll have a table going to the black box into the WA input of your TP Link. Yep.","start_word":323,"end_word":352,"intents":[{"intent":"Connect tp link to black box","confidence_score":0.5461873}]},{"text":"Not a problem. I'll try that. If anything, I'll call back. Alright. No worries.","start_word":388,"end_word":401,"intents":[{"intent":"Answer phone questions","confidence_score":0.000008124888}]}]},"sentiments":{"segments":[{"text":"Good afternoon.","start_word":0,"end_word":1,"sentiment":"positive","sentiment_score":0.5341243743896484},{"text":"Airtel tech support. Hi. I got a missed call from this number.","start_word":2,"end_word":13,"sentiment":"neutral","sentiment_score":-0.010749767534434795},{"text":"Probably would have been one of our teams.","start_word":14,"end_word":21,"sentiment":"negative","sentiment_score":-0.35109105706214905},{"text":"I'm not sure who. Hang on a sec. Yeah. It would have been Moraine, one of the other girls. I'll just what Oh, okay. was your name? Generosa, I just connected to you guys this morning. Okay. Let me just check that. What is there a problem? No. I'm guessing maybe maybe you guys might be calling to tell me how I should set it up, maybe. I don't know. Because So I disconnected. how how do you spell your first name? G e n e r o zed Danarosa. a. No. Danarosa or Danarosa. That is d e n e Then g e n e r o zed a, Generoza. With a d for David. Yeah? Sorry? No. No. D e. V e, n for What's November, the first sorry. What's the first letter?","start_word":22,"end_word":156,"sentiment":"neutral","sentiment_score":-0.06890397518873215},{"text":"I can't hear you probably.","start_word":157,"end_word":161,"sentiment":"negative","sentiment_score":-0.38016360998153687},{"text":"Sorry. o, What's the O, C? AGForGreen. Oh, g. Generosa, Yeah. Correct. as as in generous. Okay. You're So right. you're on you're on a Linham network. Yep. Is is the Internet working? No. I just went by the router now. I'm actually on the way home. So I'm gonna try it, and then if anything, Well, if then I you will if you're not using our router, then call you would have received in. a text with the credentials you need to put in the router so you Yeah. can get Internet. You got all that. Yeah? Yeah. I got a TP Link just now. Oh my god. What'd that cost if you don't mind me asking? Yeah. 120. Is it a Wi Fi six? Yeah. Wi Fi six. Okay. Alright. Now you can use that. Just when you do, just call us back so we can help you with the oh, well, if you need help to provision it. Now you need to connect your TP Link to the black box. You'll have a table going to the black box into the WA input of your TP Link. Yep. Then you need Yep. to connect to the Wi Fi, log in to the router interface, go to the triple POE sections, and put in that username and password that we sent you. Oh, okay. Not a problem. I'll try that. If anything, I'll call back. Alright. No worries.","start_word":162,"end_word":401,"sentiment":"neutral","sentiment_score":0.08218612956504028},{"text":"You have a lovely afternoon. You too. Bye. Thank you. Bye.","start_word":402,"end_word":412,"sentiment":"positive","sentiment_score":0.6932002305984497}],"average":{"sentiment":"neutral","sentiment_score":0.03295169961043979}}}}