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to Abbey. This call is being recorded. If you do not wish to be recorded, please let the operator know. Good afternoon. Welcome to Abby.\n\nYou're speaking with Tash. Alice is not available at the moment, sir. Can I take a message for you? Okay. Bye bye.","paragraphs":[{"sentences":[{"text":"Welcome to Abbey.","start":0.16,"end":1.22,"sentiment":"neutral","sentiment_score":0.06016556297739347},{"text":"This call is being recorded.","start":1.5999999,"end":3.06,"sentiment":"neutral","sentiment_score":0.006372154504060745},{"text":"If you do not wish to be recorded, please let the operator know.","start":3.6,"end":7.2999997,"sentiment":"neutral","sentiment_score":-0.047707378721007936},{"text":"Good afternoon.","start":16.824999,"end":17.384998,"sentiment":"neutral","sentiment_score":0.14127298444509506},{"text":"Welcome to Abby.","start":17.384998,"end":18.105,"sentiment":"neutral","sentiment_score":0.19735331336657205}],"sentiment":"neutral","sentiment_score":0.01795259411804951,"num_words":26,"start":0.16,"end":18.105},{"sentences":[{"text":"You're speaking with Tash.","start":18.105,"end":19.244999,"sentiment":"neutral","sentiment_score":0.14182978123426437},{"text":"Alice is not available at the moment, sir.","start":28.52,"end":30.12,"sentiment":"neutral","sentiment_score":-0.14767060615122318},{"text":"Can I take a message for you?","start":30.12,"end":31.66,"sentiment":"neutral","sentiment_score":-0.018642474365021502},{"text":"Okay.","start":36.04,"end":36.54,"sentiment":"neutral","sentiment_score":0.22059355676174164},{"text":"Bye bye.","start":36.6,"end":37.260002,"sentiment":"neutral","sentiment_score":0.12808824703097343}],"sentiment":"neutral","sentiment_score":-0.01217149972746318,"num_words":22,"start":18.105,"end":37.260002}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Welcome to Abbey. This call is being recorded. If you do not wish to be recorded, please let the operator know. Good afternoon. Welcome to Abby.\n\nYou're speaking with Tash.\n\nChannel 0: Oh, hi, Sasha. Good day. I'm I was actually calling Sasha. I'm trying to get a hold of Alice.\n\nChannel 1: Alice is not available at the moment, sir. Can I take a message for you?\n\nChannel 0: Oh, she's not. It's okay. Well, thank you. I appreciate it.\n\nChannel 1: Okay. Bye bye.","paragraphs":[{"sentences":[{"text":"Welcome to Abbey.","start":0.16,"end":1.22,"sentiment":"neutral","sentiment_score":0.06016556297739347},{"text":"This call is being recorded.","start":1.5999999,"end":3.06,"sentiment":"neutral","sentiment_score":0.006372154504060745},{"text":"If you do not wish to be recorded, please let the operator know.","start":3.6,"end":7.2999997,"sentiment":"neutral","sentiment_score":-0.047707378721007936},{"text":"Good afternoon.","start":16.824999,"end":17.384998,"sentiment":"neutral","sentiment_score":0.14127298444509506},{"text":"Welcome to Abby.","start":17.384998,"end":18.105,"sentiment":"neutral","sentiment_score":0.19735331336657205}],"sentiment":"neutral","sentiment_score":0.01795259411804951,"channel":1,"num_words":26,"start":0.16,"end":18.105},{"sentences":[{"text":"You're speaking with Tash.","start":18.105,"end":19.244999,"sentiment":"neutral","sentiment_score":0.14182978123426437}],"sentiment":"neutral","sentiment_score":0.14182978123426437,"channel":1,"num_words":4,"start":18.105,"end":19.244999},{"sentences":[{"text":"Oh, hi, Sasha.","start":20.154999,"end":21.375,"sentiment":"neutral","sentiment_score":0.16186995804309845},{"text":"Good day.","start":21.515,"end":22.255,"sentiment":"neutral","sentiment_score":0.3266868591308594},{"text":"I'm I was actually calling Sasha.","start":22.274998,"end":24.474998,"sentiment":"neutral","sentiment_score":0.06113210258384546},{"text":"I'm trying to get a hold of Alice.","start":24.474998,"end":27.134998,"sentiment":"neutral","sentiment_score":0.040926625952124596}],"sentiment":"neutral","sentiment_score":0.09648364292163598,"channel":0,"num_words":19,"start":20.154999,"end":27.134998},{"sentences":[{"text":"Alice is not available at the moment, sir.","start":28.52,"end":30.12,"sentiment":"neutral","sentiment_score":-0.14767060615122318},{"text":"Can I take a message for you?","start":30.12,"end":31.66,"sentiment":"neutral","sentiment_score":-0.018642474365021502}],"sentiment":"neutral","sentiment_score":-0.08745747798432907,"channel":1,"num_words":15,"start":28.52,"end":31.66},{"sentences":[{"text":"Oh, she's not.","start":32.670002,"end":33.47,"sentiment":"neutral","sentiment_score":-0.21183034777641296},{"text":"It's okay.","start":33.47,"end":34.29,"sentiment":"neutral","sentiment_score":0.000018153339624404907},{"text":"Well, thank you.","start":34.350002,"end":35.23,"sentiment":"positive","sentiment_score":0.5189494291941324},{"text":"I appreciate it.","start":35.23,"end":36.29,"sentiment":"positive","sentiment_score":0.5632317860921224}],"sentiment":"neutral","sentiment_score":0.2373717190189795,"channel":0,"num_words":11,"start":32.670002,"end":36.29},{"sentences":[{"text":"Okay.","start":36.04,"end":36.54,"sentiment":"neutral","sentiment_score":0.22059355676174164},{"text":"Bye bye.","start":36.6,"end":37.260002,"sentiment":"neutral","sentiment_score":0.12808824703097343}],"sentiment":"neutral","sentiment_score":0.15892335027456284,"channel":1,"num_words":3,"start":36.04,"end":37.260002}]},"summary":{"result":"success","short":"A customer calls Abby and asks for Alice, but she is not available. The customer decides to leave a message and thanks the agent for their help. The call ends with the customer saying goodbye."},"intents":{"segments":[]},"sentiments":{"segments":[{"text":"Welcome to Abbey. This call is being recorded. If you do not wish to be recorded, please let the operator know. Good afternoon. Welcome to Abby. You're speaking with Tash. Oh, hi, Sasha. Good day. I'm I was actually calling Sasha. I'm trying to get a hold of Alice. Alice is not available at the moment, sir. Can I take a message for you? Oh, she's not. It's okay.","start_word":0,"end_word":68,"sentiment":"neutral","sentiment_score":0.022354718297719955},{"text":"Well, thank you. I appreciate it.","start_word":69,"end_word":74,"sentiment":"positive","sentiment_score":0.5313405990600586},{"text":"Okay. Bye bye.","start_word":75,"end_word":77,"sentiment":"neutral","sentiment_score":0.160762220621109}],"average":{"sentiment":"neutral","sentiment_score":0.06747443501542254}}}}