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Please leave a short message, and it will be sent as an audio message.","paragraphs":[{"sentences":[{"text":"The person you are calling is not available.","start":0.24,"end":2.74,"sentiment":"negative","sentiment_score":-0.38836827129125595},{"text":"Please leave a short message, and it will be sent as an audio message.","start":3.1999998,"end":7.14,"sentiment":"neutral","sentiment_score":-0.17152447359902517}],"sentiment":"neutral","sentiment_score":-0.2503767636689273,"num_words":22,"start":0.24,"end":7.14}]}}]}],"paragraphs":{"transcript":"\nChannel 1: The person you are calling is not available. Please leave a short message, and it will be sent as an audio message.\n\nChannel 0: Hello, Jay. This is Mary calling from Airtel. I'm just reaching out regarding your account and notice and the notice we recently sent through email, and I wanted to touch base with you before the scheduled account action tomorrow as your account is scheduled for suspension. If there's anything we can assist you, please don't hesitate to call us, and we'll be more than happy to assist. You can call us back at 0391218113.\n\nAgain, that's 03912111. We'll be more than happy to assist. Thank you, and have a great day. Goodbye.","paragraphs":[{"sentences":[{"text":"The person you are calling is not available.","start":0.24,"end":2.74,"sentiment":"negative","sentiment_score":-0.38836827129125595},{"text":"Please leave a short message, and it will be sent as an audio message.","start":3.1999998,"end":7.14,"sentiment":"neutral","sentiment_score":-0.17152447359902517}],"sentiment":"neutral","sentiment_score":-0.2503767636689273,"channel":1,"num_words":22,"start":0.24,"end":7.14},{"sentences":[{"text":"Hello, Jay.","start":8.639999,"end":9.679999,"sentiment":"neutral","sentiment_score":0.05710889771580696},{"text":"This is Mary calling from Airtel.","start":9.679999,"end":11.759999,"sentiment":"neutral","sentiment_score":0.08669644718368848},{"text":"I'm just reaching out regarding your account and notice and the notice we recently sent through email, and I wanted to touch base with you before the scheduled account action tomorrow as your account is scheduled for suspension.","start":11.759999,"end":25.695,"sentiment":"neutral","sentiment_score":0.0028067651743951595},{"text":"If there's anything we can assist you, please don't hesitate to call us, and we'll be more than happy to assist.","start":26.715,"end":31.85,"sentiment":"neutral","sentiment_score":0.28029022756076993},{"text":"You can call us back at 0391218113.","start":32.63,"end":37.91,"sentiment":"neutral","sentiment_score":0.12257783966405052}],"sentiment":"neutral","sentiment_score":0.10115125961601734,"channel":0,"num_words":74,"start":8.639999,"end":37.91},{"sentences":[{"text":"Again, that's 03912111.","start":37.91,"end":42.55,"sentiment":"neutral","sentiment_score":0.16084670027097067},{"text":"We'll be more than happy to assist.","start":42.55,"end":44.530937,"sentiment":"positive","sentiment_score":0.6096458690507072},{"text":"Thank you, and have a great day.","start":44.530937,"end":45.890934,"sentiment":"positive","sentiment_score":0.6891392895153591},{"text":"Goodbye.","start":45.890934,"end":46.390934,"sentiment":"neutral","sentiment_score":0.1457141786813736}],"sentiment":"positive","sentiment_score":0.5399861327475972,"channel":0,"num_words":18,"start":37.91,"end":46.390934}]},"summary":{"result":"success","short":"Mary from Airtel calls Jay regarding his account, but he is not available. She leaves a message asking for a short call back to see if they can assist him before his scheduled account action tomorrow. She provides a phone number for him to call and assures him that they will be happy to assist."},"intents":{"segments":[{"text":"This is Mary calling from Airtel. I'm just reaching out regarding your account and notice and the notice we recently sent through email, and I wanted to touch base with you before the scheduled account action tomorrow as your account is scheduled for suspension.","start_word":24,"end_word":67,"intents":[{"intent":"Touch base before scheduled account action","confidence_score":0.17165345}]},{"text":"If there's anything we can assist you, please don't hesitate to call us, and we'll be more than happy to assist.","start_word":68,"end_word":88,"intents":[{"intent":"Assist with account issues","confidence_score":0.0040073027}]}]},"sentiments":{"segments":[{"text":"The person you are calling is not available.","start_word":0,"end_word":7,"sentiment":"negative","sentiment_score":-0.4011026024818421},{"text":"Please leave a short message, and it will be sent as an audio message. Hello, Jay. This is Mary calling from Airtel. I'm just reaching out regarding your account and notice and the notice we recently sent through email, and I wanted to touch base with you before the scheduled account action tomorrow as your account is scheduled for suspension. If there's anything we can assist you, please don't hesitate to call us, and we'll be more than happy to assist. You can call us back at 0391218113.","start_word":8,"end_word":95,"sentiment":"neutral","sentiment_score":0.06813748925924301},{"text":"Again, that's 03912111. We'll be more than happy to assist. Thank you, and have a great day.","start_word":96,"end_word":112,"sentiment":"positive","sentiment_score":0.489914208650589},{"text":"Goodbye.","start_word":113,"end_word":113,"sentiment":"neutral","sentiment_score":0.1827593743801117}],"average":{"sentiment":"neutral","sentiment_score":0.12276234780588458}}}}