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Good afternoon. This is Marie from Erto tech support. How can I assist you today? Mhmm.\n\nOkay. So just to confirm, you registered this number from other country? Mhmm. Okay. Okay.\n\nSince we are Airtel Australia, we only service Australian phone numbers. Unfortunately, we are unable to resolve this issue for you as we are not affiliated with Airtel India. So I suggest you contact them directly because they're the one who have your account. Mhmm. Unfortunately, we do not have your customer support number as well because we're not connected with them.\n\nThis is a different company, different reseller. Yeah. This is solely to Airtel Australia only. So we do service only Internet service here in Australia and phone numbers here in Australia as well. Yeah.\n\nOkay. Thanks. You're welcome. Bye. 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It's me here. I have issues regarding my father-in-law team. Right? So they are in Australia right now, and they have all the network. They can't see any network in their phone, and they need to recheck something maybe urgently in their accounts, but they don't have a network. So what we need to check was the issue because the recharge already done. Everything is done. Need to understand what is the the fault in network. Yes. So that is the India number. Yeah. Mhmm. Okay. Okay. So that means we need to contact our India people, India Airtel? So how the ATAR is working in Australia? I can't see any ATAR network. Oh, sorry. Same in in the in the city. Okay. Thank 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It's me here. I have issues regarding my father-in-law team. Right? So they are in Australia right now, and they have all the network.\n\nThey can't see any network in their phone, and they need to recheck something maybe urgently in their accounts, but they don't have a network. So what we need to check was the issue because the recharge already done. Everything is done. Need to understand what is the the fault in network. Yes.\n\nSo that is the India number. Yeah. Mhmm. Okay. Okay.\n\nSo that means we need to contact our India people, India Airtel? So how the ATAR is working in Australia? I can't see any ATAR network. Oh, sorry. Same in in the in the city.\n\nOkay. Thank you.","paragraphs":[{"sentences":[{"text":"Hi.","start":7.44,"end":7.94,"sentiment":"neutral","sentiment_score":0.03131123259663582},{"text":"It's me here.","start":8.08,"end":8.98,"sentiment":"neutral","sentiment_score":0.029440016175309818},{"text":"I have issues regarding my father-in-law team.","start":10.639999,"end":13.905,"sentiment":"neutral","sentiment_score":-0.022596510127186775},{"text":"Right?","start":13.905,"end":14.225,"sentiment":"neutral","sentiment_score":-0.01965596154332161},{"text":"So they are in Australia right now, and they have all the network.","start":14.225,"end":19.765,"sentiment":"neutral","sentiment_score":-0.060849797553741015}],"sentiment":"neutral","sentiment_score":-0.03396990478038788,"num_words":25,"start":7.44,"end":19.765},{"sentences":[{"text":"They can't see any network in their phone, and they need to recheck something maybe urgently in their accounts, but they don't have a network.","start":19.825,"end":28.25,"sentiment":"neutral","sentiment_score":-0.23968451142311095},{"text":"So what we need to check was the issue because the recharge already done.","start":28.25,"end":31.93,"sentiment":"neutral","sentiment_score":-0.2549037177647863},{"text":"Everything is done.","start":31.93,"end":32.97,"sentiment":"neutral","sentiment_score":-0.22031952440738678},{"text":"Need to understand what is the the fault in network.","start":32.97,"end":37.23,"sentiment":"neutral","sentiment_score":-0.29139460772275927},{"text":"Yes.","start":44.665,"end":45.165,"sentiment":"neutral","sentiment_score":0.013714847154915333}],"sentiment":"neutral","sentiment_score":-0.2475840497656532,"num_words":53,"start":19.825,"end":45.165},{"sentences":[{"text":"So that is the India number.","start":45.305,"end":46.765,"sentiment":"neutral","sentiment_score":0.004608063260093331},{"text":"Yeah.","start":47.144997,"end":47.644997,"sentiment":"neutral","sentiment_score":0.002625097520649433},{"text":"Mhmm.","start":54.024998,"end":54.524998,"sentiment":"neutral","sentiment_score":-0.1979786455631256},{"text":"Okay.","start":63.52,"end":64.020004,"sentiment":"neutral","sentiment_score":-0.05377688258886337},{"text":"Okay.","start":65.840004,"end":66.340004,"sentiment":"neutral","sentiment_score":-0.038629528135061264}],"sentiment":"neutral","sentiment_score":-0.02601115792058408,"num_words":10,"start":45.305,"end":66.340004},{"sentences":[{"text":"So that means we need to contact our India people, India Airtel?","start":66.4,"end":80.875,"sentiment":"neutral","sentiment_score":-0.04539161982635657},{"text":"So how the ATAR is working in Australia?","start":81.41499,"end":83.53999,"sentiment":"neutral","sentiment_score":-0.07973108720034361},{"text":"I can't see any ATAR network.","start":83.53999,"end":85.14,"sentiment":"neutral","sentiment_score":-0.21464249740044275},{"text":"Oh, sorry.","start":85.14,"end":86.02,"sentiment":"neutral","sentiment_score":-0.10463232547044754},{"text":"Same in in the in the city.","start":86.02,"end":89.71999,"sentiment":"neutral","sentiment_score":-0.07264107199651855}],"sentiment":"neutral","sentiment_score":-0.09109015070966311,"num_words":35,"start":66.4,"end":89.71999},{"sentences":[{"text":"Okay.","start":99.29293,"end":99.79293,"sentiment":"neutral","sentiment_score":0.036868274211883545},{"text":"Thank you.","start":102.25294,"end":102.91293,"sentiment":"neutral","sentiment_score":0.23953212797641754}],"sentiment":"neutral","sentiment_score":0.17197751005490622,"num_words":3,"start":99.29293,"end":102.91293}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hello. Good afternoon. This is Marie from Erto tech support. How can I assist you today?\n\nChannel 1: Hi. It's me here. I have issues regarding my father-in-law team. Right? So they are in Australia right now, and they have all the network.\n\nThey can't see any network in their phone, and they need to recheck something maybe urgently in their accounts, but they don't have a network. So what we need to check was the issue because the recharge already done. Everything is done. Need to understand what is the the fault in network.\n\nChannel 0: Mhmm. Okay. So just to confirm, you registered this number from other country?\n\nChannel 1: Yes. So that is\n\nChannel 0: Mhmm.\n\nChannel 1: the India\n\nChannel 0: Okay.\n\nChannel 1: number. Yeah.\n\nChannel 0: Okay. Since we are Airtel Australia, we only service Australian phone numbers. Unfortunately,\n\nChannel 1: Mhmm.\n\nChannel 0: we are unable to resolve this issue for you as we are not affiliated with Airtel India. So I suggest you contact them directly because they're the\n\nChannel 1: Okay.\n\nChannel 0: one who have your account.\n\nChannel 1: Okay. So that means we need\n\nChannel 0: Mhmm.\n\nChannel 1: to contact our India people, India\n\nChannel 0: Unfortunately, we do not have your customer support number as well because we're not connected with them. This is a different company, different reseller.\n\nChannel 1: Airtel? So how the ATAR is working in Australia? I can't see any ATAR network. Oh, sorry. Same in in the in\n\nChannel 0: Yeah.\n\nChannel 1: the\n\nChannel 0: This is solely\n\nChannel 1: city.\n\nChannel 0: to Airtel Australia only. So we do service only Internet service here in Australia and phone numbers here in Australia as well.\n\nChannel 1: Okay.\n\nChannel 0: Yeah.\n\nChannel 1: Thank\n\nChannel 0: Okay.\n\nChannel 1: you.\n\nChannel 0: Thanks. You're welcome. Bye. Have","paragraphs":[{"sentences":[{"text":"Hello.","start":1.1999999,"end":1.6999999,"sentiment":"neutral","sentiment_score":0.14152903854846954},{"text":"Good afternoon.","start":1.92,"end":2.6399999,"sentiment":"neutral","sentiment_score":0.3326202929019928},{"text":"This is Marie from Erto tech support.","start":2.6399999,"end":4.98,"sentiment":"positive","sentiment_score":0.34367925780160086},{"text":"How can I assist you today?","start":5.12,"end":6.5,"sentiment":"neutral","sentiment_score":0.32969388365745544}],"sentiment":"neutral","sentiment_score":0.3244179831817746,"channel":0,"num_words":16,"start":1.1999999,"end":6.5},{"sentences":[{"text":"Hi.","start":7.44,"end":7.94,"sentiment":"neutral","sentiment_score":0.03131123259663582},{"text":"It's me here.","start":8.08,"end":8.98,"sentiment":"neutral","sentiment_score":0.029440016175309818},{"text":"I have issues regarding my father-in-law 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India","start":45.864998,"end":46.265,"sentiment":"neutral","sentiment_score":0.001976258121430874}],"sentiment":"neutral","sentiment_score":0.001976258121430874,"channel":1,"num_words":2,"start":45.864998,"end":46.265},{"sentences":[{"text":"Okay.","start":46.06,"end":46.365,"sentiment":"neutral","sentiment_score":0.002664647530764342}],"sentiment":"neutral","sentiment_score":0.002664647530764342,"channel":0,"num_words":1,"start":46.06,"end":46.365},{"sentences":[{"text":"number.","start":46.265,"end":46.765,"sentiment":"neutral","sentiment_score":-0.0005021090619266033},{"text":"Yeah.","start":47.144997,"end":47.644997,"sentiment":"neutral","sentiment_score":0.002625097520649433}],"sentiment":"neutral","sentiment_score":0.001061494229361415,"channel":1,"num_words":2,"start":46.265,"end":47.644997},{"sentences":[{"text":"Okay.","start":48.365,"end":48.765003,"sentiment":"neutral","sentiment_score":-0.005589560605585575},{"text":"Since we are Airtel Australia, we only service Australian phone numbers.","start":48.765003,"end":53.025,"sentiment":"neutral","sentiment_score":-0.062336420132355255},{"text":"Unfortunately,","start":53.565002,"end":54.065002,"sentiment":"neutral","sentiment_score":-0.2217411994934082}],"sentiment":"neutral","sentiment_score":-0.0702331831965309,"channel":0,"num_words":13,"start":48.365,"end":54.065002},{"sentences":[{"text":"Mhmm.","start":54.024998,"end":54.524998,"sentiment":"neutral","sentiment_score":-0.1979786455631256}],"sentiment":"neutral","sentiment_score":-0.1979786455631256,"channel":1,"num_words":1,"start":54.024998,"end":54.524998},{"sentences":[{"text":"we are unable to resolve this issue for you as we are not affiliated with Airtel India.","start":54.365,"end":60.15,"sentiment":"neutral","sentiment_score":-0.312883123755455},{"text":"So I suggest you contact them directly because they're the","start":60.29,"end":63.57,"sentiment":"neutral","sentiment_score":-0.11765893250703811}],"sentiment":"neutral","sentiment_score":-0.24057786773752282,"channel":0,"num_words":27,"start":54.365,"end":63.57},{"sentences":[{"text":"Okay.","start":63.52,"end":64.020004,"sentiment":"neutral","sentiment_score":-0.05377688258886337}],"sentiment":"neutral","sentiment_score":-0.05377688258886337,"channel":1,"num_words":1,"start":63.52,"end":64.020004},{"sentences":[{"text":"one who have your account.","start":63.57,"end":64.87,"sentiment":"neutral","sentiment_score":-0.05685948431491852}],"sentiment":"neutral","sentiment_score":-0.05685948431491852,"channel":0,"num_words":5,"start":63.57,"end":64.87},{"sentences":[{"text":"Okay.","start":65.840004,"end":66.340004,"sentiment":"neutral","sentiment_score":-0.038629528135061264},{"text":"So that means we need","start":66.4,"end":67.44,"sentiment":"neutral","sentiment_score":-0.04143334999680519}],"sentiment":"neutral","sentiment_score":-0.040966046353181206,"channel":1,"num_words":6,"start":65.840004,"end":67.44},{"sentences":[{"text":"Mhmm.","start":67.41,"end":67.91,"sentiment":"neutral","sentiment_score":-0.03880620747804642}],"sentiment":"neutral","sentiment_score":-0.03880620747804642,"channel":0,"num_words":1,"start":67.41,"end":67.91},{"sentences":[{"text":"to contact our India people, India","start":67.44,"end":70.235,"sentiment":"neutral","sentiment_score":-0.03994494490325451}],"sentiment":"neutral","sentiment_score":-0.03994494490325451,"channel":1,"num_words":6,"start":67.44,"end":70.235},{"sentences":[{"text":"Unfortunately, we do not have your customer support number as well because we're not connected with them.","start":71.97,"end":78.055,"sentiment":"neutral","sentiment_score":-0.29108209031469684},{"text":"This is a different company, different reseller.","start":78.055,"end":80.555,"sentiment":"neutral","sentiment_score":-0.14968305932624}],"sentiment":"neutral","sentiment_score":-0.2498407062763969,"channel":0,"num_words":24,"start":71.97,"end":80.555},{"sentences":[{"text":"Airtel?","start":80.375,"end":80.875,"sentiment":"neutral","sentiment_score":-0.09786301851272584},{"text":"So how the ATAR is working in Australia?","start":81.41499,"end":83.53999,"sentiment":"neutral","sentiment_score":-0.07973108720034361},{"text":"I can't see any ATAR network.","start":83.53999,"end":85.14,"sentiment":"neutral","sentiment_score":-0.21464249740044275},{"text":"Oh, sorry.","start":85.14,"end":86.02,"sentiment":"neutral","sentiment_score":-0.10463232547044754},{"text":"Same in in the in","start":86.02,"end":87.079994,"sentiment":"neutral","sentiment_score":-0.06706915125250816}],"sentiment":"neutral","sentiment_score":-0.11673532307825306,"channel":1,"num_words":22,"start":80.375,"end":87.079994},{"sentences":[{"text":"Yeah.","start":87.015,"end":87.33,"sentiment":"neutral","sentiment_score":-0.07265441119670868}],"sentiment":"neutral","sentiment_score":-0.07265441119670868,"channel":0,"num_words":1,"start":87.015,"end":87.33},{"sentences":[{"text":"the","start":87.14,"end":87.64,"sentiment":"neutral","sentiment_score":-0.07196514308452606}],"sentiment":"neutral","sentiment_score":-0.07196514308452606,"channel":1,"num_words":1,"start":87.14,"end":87.64},{"sentences":[{"text":"This is solely","start":88.130005,"end":89.35,"sentiment":"neutral","sentiment_score":-0.090744083126386}],"sentiment":"neutral","sentiment_score":-0.090744083126386,"channel":0,"num_words":3,"start":88.130005,"end":89.35},{"sentences":[{"text":"city.","start":89.21999,"end":89.71999,"sentiment":"neutral","sentiment_score":-0.10117660462856291}],"sentiment":"neutral","sentiment_score":-0.10117660462856291,"channel":1,"num_words":1,"start":89.21999,"end":89.71999},{"sentences":[{"text":"to Airtel Australia only.","start":90.130005,"end":93.35,"sentiment":"neutral","sentiment_score":-0.08327347785234451},{"text":"So we do service only Internet service here in Australia and phone numbers here in Australia as 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welcome.","start":103.352875,"end":104.15288,"sentiment":"positive","sentiment_score":0.4003787636756897},{"text":"Bye.","start":104.15288,"end":104.31288,"sentiment":"neutral","sentiment_score":0.24218523502349856},{"text":"Have","start":104.31288,"end":104.687935,"sentiment":"neutral","sentiment_score":0.08742271363735199}],"sentiment":"neutral","sentiment_score":0.2995213717222214,"channel":0,"num_words":5,"start":102.712875,"end":104.687935}]},"summary":{"result":"success","short":"A representative from Erto tech support named Marie calls a customer who is having issues with their father-in-law team's network. The customer explains that they are in Australia and cannot see any network on their phone. Marie suggests contacting Airtel India, but also informs the customer that Erto is not affiliated with Airtel in Australia."},"intents":{"segments":[{"text":"Need to understand what is the the fault in network. Mhmm. Okay.","start_word":83,"end_word":94,"intents":[{"intent":"Check network fault","confidence_score":0.008353713}]}]},"sentiments":{"segments":[{"text":"Hello. Good afternoon.","start_word":0,"end_word":2,"sentiment":"neutral","sentiment_score":0.25001007318496704},{"text":"This is Marie from Erto tech support.","start_word":3,"end_word":9,"sentiment":"positive","sentiment_score":0.34644412994384766},{"text":"How can I assist you today? Hi. It's me here. I have issues regarding my father-in-law team. Right? So they are in Australia right now, and they have all the network. They can't see any network in their phone, and they need to recheck something maybe urgently in their accounts, but they don't have a network. So what we need to check was the issue because the recharge already done. Everything is done. Need to understand what is the the fault in network. Mhmm. Okay. So just to confirm, you registered this number from other country? Yes. So that is Mhmm. the India Okay. number. Yeah. Okay. Since we are Airtel Australia, we only service Australian phone numbers. Unfortunately, Mhmm. we are unable to resolve this issue for you as we are not affiliated with Airtel India. So I suggest you contact them directly because they're the Okay. one who have your account. Okay. So that means we need Mhmm. to contact our India people, India Unfortunately, we do not have your customer support number as well because we're not connected with them. This is a different company, different reseller. Airtel? So how the ATAR is working in Australia? I can't see any ATAR network. Oh, sorry. Same in in the in Yeah. the This is solely city. to Airtel Australia only. So we do service only Internet service here in Australia and phone numbers here in Australia as well. Okay. Yeah. Thank Okay. you.","start_word":10,"end_word":254,"sentiment":"neutral","sentiment_score":-0.11801522970199584},{"text":"Thanks. You're welcome.","start_word":255,"end_word":257,"sentiment":"positive","sentiment_score":0.3839931786060333},{"text":"Bye. Have","start_word":258,"end_word":259,"sentiment":"neutral","sentiment_score":0.2254668176174164}],"average":{"sentiment":"neutral","sentiment_score":-0.0874599114853461}}}}