{"metadata":{"transaction_key":"deprecated","request_id":"01a0a3b6-8757-7120-b6a6-2737b64a5847","sha256":"1caa97a93e692fae0544d36d8b71d534a57b2d2a86f2f02ca72a80ba01e080ff","created":"2026-09-15T06:17:25.406Z","duration":26.927937,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":41,"output_tokens":41},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":41,"output_tokens":4}},"results":{"channels":[{"alternatives":[{"transcript":"Hello?","confidence":0.71850586,"words":[{"word":"hello","start":2.72,"end":3.22,"confidence":0.71850586,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":-0.05312858149409294}],"paragraphs":{"transcript":"\nHello?","paragraphs":[{"sentences":[{"text":"Hello?","start":2.72,"end":3.22,"sentiment":"neutral","sentiment_score":-0.05312858149409294}],"sentiment":"neutral","sentiment_score":-0.05312858149409294,"num_words":1,"start":2.72,"end":3.22}]}}]},{"alternatives":[{"transcript":"Hi. Sorry. I can't take your call right now. But if you leave a message, I'll get back to you as soon as I can. Thank you.","confidence":0.99902344,"words":[{"word":"hi","start":0.39999998,"end":0.9,"confidence":0.8383789,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":-0.005845896899700165},{"word":"sorry","start":2.48,"end":2.72,"confidence":0.986084,"punctuated_word":"Sorry.","sentiment":"neutral","sentiment_score":-0.11922483146190643},{"word":"i","start":2.72,"end":2.8799999,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.3102567195892334},{"word":"can't","start":2.8799999,"end":3.12,"confidence":0.9995117,"punctuated_word":"can't","sentiment":"negative","sentiment_score":-0.41295403242111206},{"word":"take","start":3.12,"end":3.28,"confidence":0.9316406,"punctuated_word":"take","sentiment":"negative","sentiment_score":-0.509942352771759},{"word":"your","start":3.28,"end":3.4399998,"confidence":0.9741211,"punctuated_word":"your","sentiment":"negative","sentiment_score":-0.478697657585144},{"word":"call","start":3.4399998,"end":3.6799998,"confidence":1.0,"punctuated_word":"call","sentiment":"negative","sentiment_score":-0.5593799352645874},{"word":"right","start":3.6799998,"end":3.84,"confidence":1.0,"punctuated_word":"right","sentiment":"negative","sentiment_score":-0.42370355129241943},{"word":"now","start":3.84,"end":4.0,"confidence":0.8330078,"punctuated_word":"now.","sentiment":"negative","sentiment_score":-0.3767300844192505},{"word":"but","start":4.0,"end":4.08,"confidence":0.92089844,"punctuated_word":"But","sentiment":"neutral","sentiment_score":-0.0369868129491806},{"word":"if","start":4.08,"end":4.24,"confidence":0.9970703,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.05981066823005676},{"word":"you","start":4.24,"end":4.3199997,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.0012328922748565674},{"word":"leave","start":4.3199997,"end":4.48,"confidence":0.99609375,"punctuated_word":"leave","sentiment":"neutral","sentiment_score":0.022789642214775085},{"word":"a","start":4.48,"end":4.64,"confidence":0.99609375,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.0044503360986709595},{"word":"message","start":4.64,"end":4.88,"confidence":0.99658203,"punctuated_word":"message,","sentiment":"neutral","sentiment_score":0.05850277096033096},{"word":"i'll","start":4.88,"end":5.12,"confidence":1.0,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.1315852403640747},{"word":"get","start":5.12,"end":5.2799997,"confidence":1.0,"punctuated_word":"get","sentiment":"neutral","sentiment_score":0.06394991278648376},{"word":"back","start":5.2799997,"end":5.44,"confidence":1.0,"punctuated_word":"back","sentiment":"neutral","sentiment_score":0.05861048400402069},{"word":"to","start":5.44,"end":5.52,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.12751717865467072},{"word":"you","start":5.52,"end":5.68,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.14843299984931946},{"word":"as","start":5.68,"end":5.8399997,"confidence":0.9970703,"punctuated_word":"as","sentiment":"neutral","sentiment_score":0.1284053772687912},{"word":"soon","start":5.8399997,"end":6.08,"confidence":1.0,"punctuated_word":"soon","sentiment":"neutral","sentiment_score":0.10102908313274384},{"word":"as","start":6.08,"end":6.16,"confidence":0.99902344,"punctuated_word":"as","sentiment":"neutral","sentiment_score":0.06457829475402832},{"word":"i","start":6.16,"end":6.3199997,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.23591314256191256},{"word":"can","start":6.3199997,"end":6.56,"confidence":1.0,"punctuated_word":"can.","sentiment":"neutral","sentiment_score":0.14269250631332395},{"word":"thank","start":6.56,"end":6.7999997,"confidence":1.0,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.6829532384872437},{"word":"you","start":6.7999997,"end":7.2999997,"confidence":0.9995117,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.4098941683769226}],"paragraphs":{"transcript":"\nHi. Sorry. I can't take your call right now. But if you leave a message, I'll get back to you as soon as I can. Thank you.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.39999998,"end":0.9,"sentiment":"neutral","sentiment_score":-0.005845896899700165},{"text":"Sorry.","start":2.48,"end":2.72,"sentiment":"neutral","sentiment_score":-0.11922483146190643},{"text":"I can't take your call right now.","start":2.72,"end":4.0,"sentiment":"negative","sentiment_score":-0.4388091904776437},{"text":"But if you leave a message, I'll get back to you as soon as I can.","start":4.0,"end":6.56,"sentiment":"neutral","sentiment_score":0.08203210728242993},{"text":"Thank you.","start":6.56,"end":7.2999997,"sentiment":"positive","sentiment_score":0.5464237034320831}],"sentiment":"neutral","sentiment_score":-0.02931014586378027,"num_words":27,"start":0.39999998,"end":7.2999997}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hi. Sorry. I\n\nChannel 0: Hello?\n\nChannel 1: can't take your call right now. But if you leave a message, I'll get back to you as soon as I can. Thank you.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.39999998,"end":0.9,"sentiment":"neutral","sentiment_score":-0.005845896899700165},{"text":"Sorry.","start":2.48,"end":2.72,"sentiment":"neutral","sentiment_score":-0.11922483146190643},{"text":"I","start":2.72,"end":2.8799999,"sentiment":"neutral","sentiment_score":-0.3102567195892334}],"sentiment":"neutral","sentiment_score":-0.14510914931694666,"channel":1,"num_words":3,"start":0.39999998,"end":2.8799999},{"sentences":[{"text":"Hello?","start":2.72,"end":3.22,"sentiment":"neutral","sentiment_score":-0.05312858149409294}],"sentiment":"neutral","sentiment_score":-0.05312858149409294,"channel":0,"num_words":1,"start":2.72,"end":3.22},{"sentences":[{"text":"can't take your call right now.","start":2.8799999,"end":4.0,"sentiment":"negative","sentiment_score":-0.4602346022923787},{"text":"But if you leave a message, I'll get back to you as soon as I can.","start":4.0,"end":6.56,"sentiment":"neutral","sentiment_score":0.08203210728242993},{"text":"Thank you.","start":6.56,"end":7.2999997,"sentiment":"positive","sentiment_score":0.5464237034320831}],"sentiment":"neutral","sentiment_score":-0.01483527043213447,"channel":1,"num_words":24,"start":2.8799999,"end":7.2999997}]},"summary":{"result":"success","short":"Hi. Sorry. Hello? I can't take your call right now. But if you leave a message, I'll get back to you as soon as I can. Thank you."},"intents":{"segments":[{"text":"Thank you.","start_word":26,"end_word":27,"intents":[{"intent":"Leave message","confidence_score":0.36527124}]}]},"sentiments":{"segments":[{"text":"Hi. Sorry. Hello?","start_word":0,"end_word":2,"sentiment":"neutral","sentiment_score":-0.059399768710136414},{"text":"I can't take your call right now.","start_word":3,"end_word":9,"sentiment":"negative","sentiment_score":-0.4274302423000336},{"text":"But if you leave a message, I'll get back to you as soon as I can.","start_word":10,"end_word":25,"sentiment":"neutral","sentiment_score":0.08368820697069168},{"text":"Thank you.","start_word":26,"end_word":27,"sentiment":"positive","sentiment_score":0.637825071811676}],"average":{"sentiment":"neutral","sentiment_score":-0.02136792787691442}}}}