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Yes. No. Actually, I'm I'm not there. So I don't know what's going on.\n\nEverything's alright? Yes. I've I've turned off I've turned off the router before I left. Yeah. I will.\n\nThank you. 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Good afternoon. This is Maureen from Airtel tech support. Am\n\nChannel 1: Yep.\n\nChannel 0: I speaking with Kishan?\n\nChannel 1: Yes.\n\nChannel 0: Yes. I noticed that your Internet service is currently offline, and just wanted to check-in to see if you're experiencing any issues or if you need any assistance with your service today.\n\nChannel 1: No. Actually, I'm I'm not there. So I don't know what's going on. Everything's alright?\n\nChannel 0: Yeah. There's no issue with the Internet, but on our end, it's offline. So that might be the router is turned off or there's a technical\n\nChannel 1: Yes. I've\n\nChannel 0: issue.\n\nChannel 1: I've turned off\n\nChannel 0: Mhmm.\n\nChannel 1: I've turned off the router before I left.\n\nChannel 0: Okay. I see. Yeah. That's the reason why. Okay then.\n\nIf you run into any issues, just give us a callback.\n\nChannel 1: Yeah. I will. Thank you.\n\nChannel 0: Okay. Thank you. Bye. Have a great day.\n\nChannel 1: Bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":2.48,"end":2.98,"sentiment":"neutral","sentiment_score":0.15094009041786194},{"text":"Good afternoon.","start":3.12,"end":4.02,"sentiment":"positive","sentiment_score":0.36764778196811676},{"text":"This is Maureen from Airtel tech support.","start":4.08,"end":6.58,"sentiment":"neutral","sentiment_score":0.23608553409576416},{"text":"Am","start":6.96,"end":7.2,"sentiment":"neutral","sentiment_score":0.15571124851703644}],"sentiment":"neutral","sentiment_score":0.24495869468558917,"channel":0,"num_words":11,"start":2.48,"end":7.2},{"sentences":[{"text":"Yep.","start":7.04,"end":7.54,"sentiment":"neutral","sentiment_score":0.13031768798828125}],"sentiment":"neutral","sentiment_score":0.13031768798828125,"channel":1,"num_words":1,"start":7.04,"end":7.54},{"sentences":[{"text":"I speaking with 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The customer explains that their router is turned off and the issue may be due to a technical problem. Maureen tells the customer to call back if they run into any issues and wishes them a good day."},"intents":{"segments":[{"text":"I noticed that your Internet service is currently offline, and just wanted to check-in to see if you're experiencing any issues or if you need any assistance with your service today. No.","start_word":18,"end_word":49,"intents":[{"intent":"Check-in","confidence_score":0.68850386},{"intent":"Provide assistance","confidence_score":0.03530981},{"intent":"Report problem","confidence_score":0.007581962}]},{"text":"There's no issue with the Internet, but on our end, it's offline. So that might be the router is turned off or there's a technical Yes. I've issue. I've turned off Mhmm. I've turned off the router before I left. Okay.","start_word":65,"end_word":105,"intents":[{"intent":"Disconnect router","confidence_score":0.0038325056}]},{"text":"If you run into any issues, just give us a callback. Yeah.","start_word":115,"end_word":126,"intents":[{"intent":"Request callback","confidence_score":0.21784796}]}]},"sentiments":{"segments":[{"text":"Hello.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.15094009041786194},{"text":"Good afternoon.","start_word":1,"end_word":2,"sentiment":"positive","sentiment_score":0.3532264232635498},{"text":"This is Maureen from Airtel tech support. Am Yep. I speaking with Kishan? Yes. Yes. I noticed that your Internet service is currently offline, and just wanted to check-in to see if you're experiencing any issues or if you need any assistance with your service today. No. Actually, I'm I'm not there. So I don't know what's going on. Everything's alright? Yeah. There's no issue with the Internet, but on our end, it's offline. So that might be the router is turned off or there's a technical Yes. I've issue. I've turned off Mhmm. I've turned off the router before I left. Okay. I see. Yeah. That's the reason why. Okay then. If you run into any issues, just give us a callback. Yeah. I will.","start_word":3,"end_word":128,"sentiment":"neutral","sentiment_score":-0.03416813910007477},{"text":"Thank you.","start_word":129,"end_word":130,"sentiment":"positive","sentiment_score":0.39672422409057617},{"text":"Okay.","start_word":131,"end_word":131,"sentiment":"neutral","sentiment_score":0.2797977924346924},{"text":"Thank you. Bye. Have a great day.","start_word":132,"end_word":138,"sentiment":"positive","sentiment_score":0.4987717270851135},{"text":"Bye.","start_word":139,"end_word":139,"sentiment":"neutral","sentiment_score":0.2290130853652954}],"average":{"sentiment":"neutral","sentiment_score":0.013750015078364193}}}}