{"metadata":{"transaction_key":"deprecated","request_id":"01a0eac3-5db9-7b73-acaa-124a01b17fe1","sha256":"db004051b92fe7f115bfcbb09ee7370af72aebff0121f92ebcd238932519e14e","created":"2026-09-29T01:24:28.358Z","duration":30.023937,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":136,"output_tokens":52},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":159,"output_tokens":159},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":159,"output_tokens":5}},"results":{"channels":[{"alternatives":[{"transcript":"Hello. Good morning. Is this Jamal? Hello. Good morning. This is Amira from that I really called. Alright. Shoot. Okay. Okay, Jamal. Okay. Bye bye.","confidence":0.9641113,"words":[{"word":"hello","start":3.1999998,"end":3.6,"confidence":0.98950195,"punctuated_word":"Hello.","sentiment":"neutral","sentiment_score":0.07201706618070602},{"word":"good","start":3.6,"end":3.76,"confidence":0.99902344,"punctuated_word":"Good","sentiment":"positive","sentiment_score":0.3630855083465576},{"word":"morning","start":3.76,"end":4.08,"confidence":1.0,"punctuated_word":"morning.","sentiment":"neutral","sentiment_score":0.24165484309196472},{"word":"is","start":4.08,"end":4.16,"confidence":0.99902344,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":0.08870638161897659},{"word":"this","start":4.16,"end":4.48,"confidence":0.9863281,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.14555339515209198},{"word":"jamal","start":4.48,"end":4.98,"confidence":0.96875,"punctuated_word":"Jamal?","sentiment":"neutral","sentiment_score":0.1481706202030182},{"word":"hello","start":9.12,"end":9.44,"confidence":0.9753418,"punctuated_word":"Hello.","sentiment":"neutral","sentiment_score":0.14424559473991394},{"word":"good","start":9.44,"end":9.679999,"confidence":0.99316406,"punctuated_word":"Good","sentiment":"positive","sentiment_score":0.3975543975830078},{"word":"morning","start":9.679999,"end":10.08,"confidence":0.93115234,"punctuated_word":"morning.","sentiment":"neutral","sentiment_score":0.2568803131580353},{"word":"this","start":10.08,"end":10.58,"confidence":0.6826172,"punctuated_word":"This","sentiment":"neutral","sentiment_score":0.0637892484664917},{"word":"is","start":11.599999,"end":11.84,"confidence":0.96875,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.0645667165517807},{"word":"amira","start":11.84,"end":12.32,"confidence":0.6861572,"punctuated_word":"Amira","sentiment":"neutral","sentiment_score":0.07275267690420151},{"word":"from","start":12.32,"end":12.719999,"confidence":0.79541016,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.09324152767658234},{"word":"that","start":12.88,"end":13.12,"confidence":0.67285156,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.07009590417146683},{"word":"i","start":13.12,"end":13.28,"confidence":0.8745117,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.056011833250522614},{"word":"really","start":13.28,"end":13.599999,"confidence":0.4038086,"punctuated_word":"really","sentiment":"neutral","sentiment_score":0.03713556379079819},{"word":"called","start":13.599999,"end":14.099999,"confidence":0.8117676,"punctuated_word":"called.","sentiment":"neutral","sentiment_score":0.013885114341974258},{"word":"alright","start":20.525,"end":21.025,"confidence":0.9838867,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.02606654167175293},{"word":"shoot","start":22.205,"end":22.705,"confidence":0.8688965,"punctuated_word":"Shoot.","sentiment":"neutral","sentiment_score":0.03894556313753128},{"word":"okay","start":26.044998,"end":26.445,"confidence":0.8786621,"punctuated_word":"Okay.","sentiment":"positive","sentiment_score":0.39944154024124146},{"word":"okay","start":26.445,"end":26.845,"confidence":0.95703125,"punctuated_word":"Okay,","sentiment":"positive","sentiment_score":0.3989255726337433},{"word":"jamal","start":26.845,"end":27.345,"confidence":0.9609375,"punctuated_word":"Jamal.","sentiment":"positive","sentiment_score":0.5014262199401855},{"word":"okay","start":28.605,"end":28.925,"confidence":0.984375,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.2886589765548706},{"word":"bye","start":28.925,"end":29.085,"confidence":0.98291016,"punctuated_word":"Bye","sentiment":"neutral","sentiment_score":0.2825245261192322},{"word":"bye","start":29.085,"end":29.585,"confidence":0.9641113,"punctuated_word":"bye.","sentiment":"neutral","sentiment_score":0.15540599822998047}],"paragraphs":{"transcript":"\nHello. Good morning. Is this Jamal? Hello. Good morning.\n\nThis is Amira from that I really called. Alright. Shoot. Okay. Okay, Jamal.\n\nOkay. Bye bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":3.1999998,"end":3.6,"sentiment":"neutral","sentiment_score":0.07201706618070602},{"text":"Good morning.","start":3.6,"end":4.08,"sentiment":"neutral","sentiment_score":0.30237017571926117},{"text":"Is this Jamal?","start":4.08,"end":4.98,"sentiment":"neutral","sentiment_score":0.12747679899136224},{"text":"Hello.","start":9.12,"end":9.44,"sentiment":"neutral","sentiment_score":0.14424559473991394},{"text":"Good morning.","start":9.44,"end":10.08,"sentiment":"neutral","sentiment_score":0.32721735537052155}],"sentiment":"neutral","sentiment_score":0.20642979111936358,"num_words":9,"start":3.1999998,"end":10.08},{"sentences":[{"text":"This is Amira from that I really called.","start":10.08,"end":14.099999,"sentiment":"neutral","sentiment_score":0.058934823144227266},{"text":"Alright.","start":20.525,"end":21.025,"sentiment":"neutral","sentiment_score":0.02606654167175293},{"text":"Shoot.","start":22.205,"end":22.705,"sentiment":"neutral","sentiment_score":0.03894556313753128},{"text":"Okay.","start":26.044998,"end":26.445,"sentiment":"positive","sentiment_score":0.39944154024124146},{"text":"Okay, Jamal.","start":26.445,"end":27.345,"sentiment":"positive","sentiment_score":0.4501758962869644}],"sentiment":"neutral","sentiment_score":0.14125261713679022,"num_words":13,"start":10.08,"end":27.345},{"sentences":[{"text":"Okay.","start":28.605,"end":28.925,"sentiment":"neutral","sentiment_score":0.2886589765548706},{"text":"Bye bye.","start":28.925,"end":29.585,"sentiment":"neutral","sentiment_score":0.21896526217460632}],"sentiment":"neutral","sentiment_score":0.24219650030136108,"num_words":3,"start":28.605,"end":29.585}]}}]},{"alternatives":[{"transcript":"Hello. Is this for Jamal? Yeah. This is for Jamal. How can I help you? Sorry, mate. Just give me one second. Yes. How can I help you? It's Eagle, and it's a pickup. Yep. Can we just get you to call me back just in five minutes? Jamal's just headed out to the bathroom. But, yeah, just call us back in five minutes, and he'll be he'll be there. Perfect. Thank you.","confidence":0.99609375,"words":[{"word":"hello","start":0.56,"end":0.96,"confidence":0.87060547,"punctuated_word":"Hello.","sentiment":"neutral","sentiment_score":0.015241092070937157},{"word":"is","start":0.96,"end":1.04,"confidence":0.72509766,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":0.011290406808257105},{"word":"this","start":1.04,"end":1.1999999,"confidence":0.9980469,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.014715819619596004},{"word":"for","start":1.1999999,"end":1.4399999,"confidence":0.9580078,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.00750978197902441},{"word":"jamal","start":1.4399999,"end":1.9399999,"confidence":0.95043945,"punctuated_word":"Jamal?","sentiment":"neutral","sentiment_score":0.021848823875188828},{"word":"yeah","start":5.2799997,"end":5.52,"confidence":0.9848633,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.13382278382778168},{"word":"this","start":5.52,"end":5.68,"confidence":0.99902344,"punctuated_word":"This","sentiment":"neutral","sentiment_score":0.14559057354927063},{"word":"is","start":5.68,"end":5.8399997,"confidence":0.9892578,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.11415491998195648},{"word":"for","start":5.8399997,"end":6.0,"confidence":0.99609375,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.14409112930297852},{"word":"jamal","start":6.0,"end":6.3199997,"confidence":0.9995117,"punctuated_word":"Jamal.","sentiment":"neutral","sentiment_score":0.2026747465133667},{"word":"how","start":6.3199997,"end":6.3999996,"confidence":1.0,"punctuated_word":"How","sentiment":"neutral","sentiment_score":0.24350914359092712},{"word":"can","start":6.3999996,"end":6.56,"confidence":0.99902344,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.25314587354660034},{"word":"i","start":6.56,"end":6.64,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.2286706864833832},{"word":"help","start":6.64,"end":6.72,"confidence":1.0,"punctuated_word":"help","sentiment":"neutral","sentiment_score":0.20279286801815033},{"word":"you","start":6.72,"end":7.04,"confidence":0.99902344,"punctuated_word":"you?","sentiment":"neutral","sentiment_score":0.12810951471328735},{"word":"sorry","start":7.04,"end":7.2799997,"confidence":0.986084,"punctuated_word":"Sorry,","sentiment":"neutral","sentiment_score":-0.18764260411262512},{"word":"mate","start":7.2799997,"end":7.44,"confidence":0.9951172,"punctuated_word":"mate.","sentiment":"neutral","sentiment_score":-0.20817676186561584},{"word":"just","start":7.44,"end":7.6,"confidence":0.9667969,"punctuated_word":"Just","sentiment":"neutral","sentiment_score":-0.22650407254695892},{"word":"give","start":7.6,"end":7.7599998,"confidence":0.98828125,"punctuated_word":"give","sentiment":"neutral","sentiment_score":-0.18888114392757416},{"word":"me","start":7.7599998,"end":7.8399997,"confidence":0.9970703,"punctuated_word":"me","sentiment":"neutral","sentiment_score":-0.16755659878253937},{"word":"one","start":7.8399997,"end":8.0,"confidence":0.9980469,"punctuated_word":"one","sentiment":"neutral","sentiment_score":-0.15705570578575134},{"word":"second","start":8.0,"end":8.5,"confidence":0.94091797,"punctuated_word":"second.","sentiment":"neutral","sentiment_score":-0.14488252997398376},{"word":"yes","start":8.8,"end":9.12,"confidence":0.9921875,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.06358103454113007},{"word":"how","start":9.12,"end":9.28,"confidence":0.9951172,"punctuated_word":"How","sentiment":"neutral","sentiment_score":0.20956918597221377},{"word":"can","start":9.28,"end":9.44,"confidence":0.9980469,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.23600037395954132},{"word":"i","start":9.44,"end":9.5199995,"confidence":0.9941406,"punctuated_word":"I","sentiment":"positive","sentiment_score":0.3909209668636322},{"word":"help","start":9.5199995,"end":9.679999,"confidence":0.9980469,"punctuated_word":"help","sentiment":"neutral","sentiment_score":0.26879483461380005},{"word":"you","start":9.679999,"end":10.179999,"confidence":0.9946289,"punctuated_word":"you?","sentiment":"neutral","sentiment_score":0.17312155663967133},{"word":"it's","start":12.6449995,"end":12.804999,"confidence":0.8125,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":0.09977295249700546},{"word":"eagle","start":12.804999,"end":13.125,"confidence":0.51379395,"punctuated_word":"Eagle,","sentiment":"neutral","sentiment_score":0.08609148859977722},{"word":"and","start":13.125,"end":13.365,"confidence":0.9863281,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.04633564129471779},{"word":"it's","start":13.365,"end":13.605,"confidence":0.8769531,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":0.02738048881292343},{"word":"a","start":13.605,"end":13.684999,"confidence":0.9428711,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.012167833745479584},{"word":"pickup","start":13.684999,"end":14.184999,"confidence":0.76953125,"punctuated_word":"pickup.","sentiment":"neutral","sentiment_score":0.024909162893891335},{"word":"yep","start":15.365,"end":15.865,"confidence":0.87719727,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.10336260497570038},{"word":"can","start":16.164999,"end":16.324999,"confidence":0.92089844,"punctuated_word":"Can","sentiment":"neutral","sentiment_score":0.05795634537935257},{"word":"we","start":16.324999,"end":16.485,"confidence":0.99902344,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.0513225682079792},{"word":"just","start":16.485,"end":16.965,"confidence":0.99902344,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.0629224181175232},{"word":"get","start":16.965,"end":17.125,"confidence":0.92822266,"punctuated_word":"get","sentiment":"neutral","sentiment_score":0.056247323751449585},{"word":"you","start":17.125,"end":17.445,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.036687374114990234},{"word":"to","start":17.445,"end":17.685,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.044258952140808105},{"word":"call","start":17.685,"end":17.925,"confidence":0.99902344,"punctuated_word":"call","sentiment":"neutral","sentiment_score":0.010786741971969604},{"word":"me","start":17.925,"end":18.085,"confidence":0.96972656,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.02105018123984337},{"word":"back","start":18.085,"end":18.404999,"confidence":1.0,"punctuated_word":"back","sentiment":"neutral","sentiment_score":0.016968704760074615},{"word":"just","start":18.404999,"end":18.645,"confidence":0.9921875,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.02894936501979828},{"word":"in","start":18.645,"end":18.885,"confidence":1.0,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.013764742761850355},{"word":"five","start":18.885,"end":19.125,"confidence":1.0,"punctuated_word":"five","sentiment":"neutral","sentiment_score":0.021069306880235672},{"word":"minutes","start":19.125,"end":19.625,"confidence":0.9921875,"punctuated_word":"minutes?","sentiment":"neutral","sentiment_score":0.01488633081316948},{"word":"jamal's","start":19.845,"end":20.244999,"confidence":0.83496094,"punctuated_word":"Jamal's","sentiment":"neutral","sentiment_score":-0.005684261675924063},{"word":"just","start":20.244999,"end":20.404999,"confidence":0.99902344,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.015141796320676804},{"word":"headed","start":20.404999,"end":20.724998,"confidence":0.9980469,"punctuated_word":"headed","sentiment":"neutral","sentiment_score":-0.002407446503639221},{"word":"out","start":20.724998,"end":20.805,"confidence":0.7739258,"punctuated_word":"out","sentiment":"neutral","sentiment_score":0.0125681571662426},{"word":"to","start":20.805,"end":20.965,"confidence":0.9873047,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.006561491638422012},{"word":"the","start":20.965,"end":21.125,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.017471957951784134},{"word":"bathroom","start":21.125,"end":21.625,"confidence":0.9248047,"punctuated_word":"bathroom.","sentiment":"neutral","sentiment_score":0.005681794136762619},{"word":"but","start":22.085,"end":22.244999,"confidence":0.7614746,"punctuated_word":"But,","sentiment":"neutral","sentiment_score":2.312473952770233e-6},{"word":"yeah","start":22.244999,"end":22.485,"confidence":0.98999023,"punctuated_word":"yeah,","sentiment":"neutral","sentiment_score":0.08125925809144974},{"word":"just","start":22.485,"end":22.724998,"confidence":0.95703125,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.07093314081430435},{"word":"call","start":22.724998,"end":22.884998,"confidence":1.0,"punctuated_word":"call","sentiment":"neutral","sentiment_score":0.05873186141252518},{"word":"us","start":22.884998,"end":23.044998,"confidence":1.0,"punctuated_word":"us","sentiment":"neutral","sentiment_score":0.0661095604300499},{"word":"back","start":23.044998,"end":23.205,"confidence":1.0,"punctuated_word":"back","sentiment":"neutral","sentiment_score":0.07716333866119385},{"word":"in","start":23.205,"end":23.365,"confidence":1.0,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.07498298585414886},{"word":"five","start":23.365,"end":23.525,"confidence":1.0,"punctuated_word":"five","sentiment":"neutral","sentiment_score":0.09357796609401704},{"word":"minutes","start":23.525,"end":23.845,"confidence":0.8791504,"punctuated_word":"minutes,","sentiment":"neutral","sentiment_score":0.12435182929039},{"word":"and","start":23.845,"end":24.005,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.11394108831882475},{"word":"he'll","start":24.005,"end":24.325,"confidence":0.9995117,"punctuated_word":"he'll","sentiment":"neutral","sentiment_score":0.09956469386816023},{"word":"be","start":24.325,"end":24.645,"confidence":0.9970703,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.1275293380022049},{"word":"he'll","start":24.645,"end":24.965,"confidence":0.9970703,"punctuated_word":"he'll","sentiment":"neutral","sentiment_score":0.09813371300697328},{"word":"be","start":24.965,"end":25.044998,"confidence":1.0,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.10214193910360336},{"word":"there","start":25.044998,"end":25.544998,"confidence":0.99853516,"punctuated_word":"there.","sentiment":"neutral","sentiment_score":0.07646829634904861},{"word":"perfect","start":26.178938,"end":26.678938,"confidence":0.9885254,"punctuated_word":"Perfect.","sentiment":"positive","sentiment_score":0.6051732301712036},{"word":"thank","start":27.298939,"end":27.458939,"confidence":1.0,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.7106422781944275},{"word":"you","start":27.458939,"end":27.958939,"confidence":0.99902344,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.6014696359634399}],"paragraphs":{"transcript":"\nHello. Is this for Jamal? Yeah. This is for Jamal. How can I help you?\n\nSorry, mate. Just give me one second. Yes. How can I help you? It's Eagle, and it's a pickup.\n\nYep. Can we just get you to call me back just in five minutes? Jamal's just headed out to the bathroom. But, yeah, just call us back in five minutes, and he'll be he'll be there. Perfect.\n\nThank you.","paragraphs":[{"sentences":[{"text":"Hello.","start":0.56,"end":0.96,"sentiment":"neutral","sentiment_score":0.015241092070937157},{"text":"Is this for Jamal?","start":0.96,"end":1.9399999,"sentiment":"neutral","sentiment_score":0.013841208070516586},{"text":"Yeah.","start":5.2799997,"end":5.52,"sentiment":"neutral","sentiment_score":0.13382278382778168},{"text":"This is for Jamal.","start":5.52,"end":6.3199997,"sentiment":"neutral","sentiment_score":0.15162784233689308},{"text":"How can I help you?","start":6.3199997,"end":7.04,"sentiment":"neutral","sentiment_score":0.21124561727046967}],"sentiment":"neutral","sentiment_score":0.12447787759204705,"num_words":15,"start":0.56,"end":7.04},{"sentences":[{"text":"Sorry, mate.","start":7.04,"end":7.44,"sentiment":"neutral","sentiment_score":-0.19790968298912048},{"text":"Just give me one second.","start":7.44,"end":8.5,"sentiment":"neutral","sentiment_score":-0.1769760102033615},{"text":"Yes.","start":8.8,"end":9.12,"sentiment":"neutral","sentiment_score":0.06358103454113007},{"text":"How can I help you?","start":9.12,"end":10.179999,"sentiment":"neutral","sentiment_score":0.2556813836097717},{"text":"It's Eagle, and it's a pickup.","start":12.6449995,"end":14.184999,"sentiment":"neutral","sentiment_score":0.0494429279739658}],"sentiment":"neutral","sentiment_score":0.018839268602038686,"num_words":19,"start":7.04,"end":14.184999},{"sentences":[{"text":"Yep.","start":15.365,"end":15.865,"sentiment":"neutral","sentiment_score":0.10336260497570038},{"text":"Can we just get you to call me back just in five minutes?","start":16.164999,"end":19.625,"sentiment":"neutral","sentiment_score":0.033605411935311094},{"text":"Jamal's just headed out to the bathroom.","start":19.845,"end":21.625,"sentiment":"neutral","sentiment_score":0.0027214137704244684},{"text":"But, yeah, just call us back in five minutes, and he'll be he'll be there.","start":22.085,"end":25.544998,"sentiment":"neutral","sentiment_score":0.08432608811805646},{"text":"Perfect.","start":26.178938,"end":26.678938,"sentiment":"positive","sentiment_score":0.6051732301712036}],"sentiment":"neutral","sentiment_score":0.06565803806675044,"num_words":37,"start":15.365,"end":26.678938},{"sentences":[{"text":"Thank you.","start":27.298939,"end":27.958939,"sentiment":"positive","sentiment_score":0.6560559570789337}],"sentiment":"positive","sentiment_score":0.6560559570789337,"num_words":2,"start":27.298939,"end":27.958939}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello. Is this for Jamal?\n\nChannel 0: Hello. Good morning. Is this Jamal?\n\nChannel 1: Yeah. This is for Jamal. How can I help you? Sorry, mate. Just give me one second.\n\nYes. How\n\nChannel 0: Hello.\n\nChannel 1: can I\n\nChannel 0: Good\n\nChannel 1: help you?\n\nChannel 0: morning. This is Amira from\n\nChannel 1: It's Eagle,\n\nChannel 0: that I\n\nChannel 1: and\n\nChannel 0: really\n\nChannel 1: it's\n\nChannel 0: called.\n\nChannel 1: a pickup. Yep. Can we just get you to call me back just in five minutes? Jamal's just headed\n\nChannel 0: Alright.\n\nChannel 1: out to the bathroom. But,\n\nChannel 0: Shoot.\n\nChannel 1: yeah, just call us back in five minutes, and he'll be he'll be there.\n\nChannel 0: Okay.\n\nChannel 1: Perfect.\n\nChannel 0: Okay, Jamal.\n\nChannel 1: Thank you.\n\nChannel 0: Okay. Bye bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":0.56,"end":0.96,"sentiment":"neutral","sentiment_score":0.015241092070937157},{"text":"Is this for Jamal?","start":0.96,"end":1.9399999,"sentiment":"neutral","sentiment_score":0.013841208070516586}],"sentiment":"neutral","sentiment_score":0.014121184870600701,"channel":1,"num_words":5,"start":0.56,"end":1.9399999},{"sentences":[{"text":"Hello.","start":3.1999998,"end":3.6,"sentiment":"neutral","sentiment_score":0.07201706618070602},{"text":"Good morning.","start":3.6,"end":4.08,"sentiment":"neutral","sentiment_score":0.30237017571926117},{"text":"Is this Jamal?","start":4.08,"end":4.98,"sentiment":"neutral","sentiment_score":0.12747679899136224}],"sentiment":"neutral","sentiment_score":0.17653130243221918,"channel":0,"num_words":6,"start":3.1999998,"end":4.98},{"sentences":[{"text":"Yeah.","start":5.2799997,"end":5.52,"sentiment":"neutral","sentiment_score":0.13382278382778168},{"text":"This is for Jamal.","start":5.52,"end":6.3199997,"sentiment":"neutral","sentiment_score":0.15162784233689308},{"text":"How can I help you?","start":6.3199997,"end":7.04,"sentiment":"neutral","sentiment_score":0.21124561727046967},{"text":"Sorry, mate.","start":7.04,"end":7.44,"sentiment":"neutral","sentiment_score":-0.19790968298912048},{"text":"Just give me one second.","start":7.44,"end":8.5,"sentiment":"neutral","sentiment_score":-0.1769760102033615}],"sentiment":"neutral","sentiment_score":0.03034487191368552,"channel":1,"num_words":17,"start":5.2799997,"end":8.5},{"sentences":[{"text":"Yes.","start":8.8,"end":9.12,"sentiment":"neutral","sentiment_score":0.06358103454113007},{"text":"How","start":9.12,"end":9.28,"sentiment":"neutral","sentiment_score":0.20956918597221377}],"sentiment":"neutral","sentiment_score":0.1365751102566719,"channel":1,"num_words":2,"start":8.8,"end":9.28},{"sentences":[{"text":"Hello.","start":9.12,"end":9.44,"sentiment":"neutral","sentiment_score":0.14424559473991394}],"sentiment":"neutral","sentiment_score":0.14424559473991394,"channel":0,"num_words":1,"start":9.12,"end":9.44},{"sentences":[{"text":"can I","start":9.28,"end":9.5199995,"sentiment":"neutral","sentiment_score":0.31346067041158676}],"sentiment":"neutral","sentiment_score":0.31346067041158676,"channel":1,"num_words":2,"start":9.28,"end":9.5199995},{"sentences":[{"text":"Good","start":9.44,"end":9.679999,"sentiment":"positive","sentiment_score":0.3975543975830078}],"sentiment":"positive","sentiment_score":0.3975543975830078,"channel":0,"num_words":1,"start":9.44,"end":9.679999},{"sentences":[{"text":"help you?","start":9.5199995,"end":10.179999,"sentiment":"neutral","sentiment_score":0.2209581956267357}],"sentiment":"neutral","sentiment_score":0.2209581956267357,"channel":1,"num_words":2,"start":9.5199995,"end":10.179999},{"sentences":[{"text":"morning.","start":9.679999,"end":10.08,"sentiment":"neutral","sentiment_score":0.2568803131580353},{"text":"This is Amira from","start":10.08,"end":12.719999,"sentiment":"neutral","sentiment_score":0.07358754239976406}],"sentiment":"neutral","sentiment_score":0.1102460965514183,"channel":0,"num_words":5,"start":9.679999,"end":12.719999},{"sentences":[{"text":"It's Eagle,","start":12.6449995,"end":13.125,"sentiment":"neutral","sentiment_score":0.09293222054839134}],"sentiment":"neutral","sentiment_score":0.09293222054839134,"channel":1,"num_words":2,"start":12.6449995,"end":13.125},{"sentences":[{"text":"that I","start":12.88,"end":13.28,"sentiment":"neutral","sentiment_score":0.06305386871099472}],"sentiment":"neutral","sentiment_score":0.06305386871099472,"channel":0,"num_words":2,"start":12.88,"end":13.28},{"sentences":[{"text":"and","start":13.125,"end":13.365,"sentiment":"neutral","sentiment_score":0.04633564129471779}],"sentiment":"neutral","sentiment_score":0.04633564129471779,"channel":1,"num_words":1,"start":13.125,"end":13.365},{"sentences":[{"text":"really","start":13.28,"end":13.599999,"sentiment":"neutral","sentiment_score":0.03713556379079819}],"sentiment":"neutral","sentiment_score":0.03713556379079819,"channel":0,"num_words":1,"start":13.28,"end":13.599999},{"sentences":[{"text":"it's","start":13.365,"end":13.605,"sentiment":"neutral","sentiment_score":0.02738048881292343}],"sentiment":"neutral","sentiment_score":0.02738048881292343,"channel":1,"num_words":1,"start":13.365,"end":13.605},{"sentences":[{"text":"called.","start":13.599999,"end":14.099999,"sentiment":"neutral","sentiment_score":0.013885114341974258}],"sentiment":"neutral","sentiment_score":0.013885114341974258,"channel":0,"num_words":1,"start":13.599999,"end":14.099999},{"sentences":[{"text":"a pickup.","start":13.605,"end":14.184999,"sentiment":"neutral","sentiment_score":0.01853849831968546},{"text":"Yep.","start":15.365,"end":15.865,"sentiment":"neutral","sentiment_score":0.10336260497570038},{"text":"Can we just get you to call me back just in five minutes?","start":16.164999,"end":19.625,"sentiment":"neutral","sentiment_score":0.033605411935311094},{"text":"Jamal's just headed","start":19.845,"end":20.724998,"sentiment":"neutral","sentiment_score":-0.0077445015000800295}],"sentiment":"neutral","sentiment_score":0.02916191854073029,"channel":1,"num_words":19,"start":13.605,"end":20.724998},{"sentences":[{"text":"Alright.","start":20.525,"end":21.025,"sentiment":"neutral","sentiment_score":0.02606654167175293}],"sentiment":"neutral","sentiment_score":0.02606654167175293,"channel":0,"num_words":1,"start":20.525,"end":21.025},{"sentences":[{"text":"out to the bathroom.","start":20.724998,"end":21.625,"sentiment":"neutral","sentiment_score":0.010570850223302841},{"text":"But,","start":22.085,"end":22.244999,"sentiment":"neutral","sentiment_score":2.312473952770233e-6}],"sentiment":"neutral","sentiment_score":0.008457142673432828,"channel":1,"num_words":5,"start":20.724998,"end":22.244999},{"sentences":[{"text":"Shoot.","start":22.205,"end":22.705,"sentiment":"neutral","sentiment_score":0.03894556313753128}],"sentiment":"neutral","sentiment_score":0.03894556313753128,"channel":0,"num_words":1,"start":22.205,"end":22.705},{"sentences":[{"text":"yeah, just call us back in five minutes, and he'll be he'll be there.","start":22.244999,"end":25.544998,"sentiment":"neutral","sentiment_score":0.09034921494977814}],"sentiment":"neutral","sentiment_score":0.09034921494977814,"channel":1,"num_words":14,"start":22.244999,"end":25.544998},{"sentences":[{"text":"Okay.","start":26.044998,"end":26.445,"sentiment":"positive","sentiment_score":0.39944154024124146}],"sentiment":"positive","sentiment_score":0.39944154024124146,"channel":0,"num_words":1,"start":26.044998,"end":26.445},{"sentences":[{"text":"Perfect.","start":26.178938,"end":26.678938,"sentiment":"positive","sentiment_score":0.6051732301712036}],"sentiment":"positive","sentiment_score":0.6051732301712036,"channel":1,"num_words":1,"start":26.178938,"end":26.678938},{"sentences":[{"text":"Okay, Jamal.","start":26.445,"end":27.345,"sentiment":"positive","sentiment_score":0.4501758962869644}],"sentiment":"positive","sentiment_score":0.4501758962869644,"channel":0,"num_words":2,"start":26.445,"end":27.345},{"sentences":[{"text":"Thank you.","start":27.298939,"end":27.958939,"sentiment":"positive","sentiment_score":0.6560559570789337}],"sentiment":"positive","sentiment_score":0.6560559570789337,"channel":1,"num_words":2,"start":27.298939,"end":27.958939},{"sentences":[{"text":"Okay.","start":28.605,"end":28.925,"sentiment":"neutral","sentiment_score":0.2886589765548706},{"text":"Bye bye.","start":28.925,"end":29.585,"sentiment":"neutral","sentiment_score":0.21896526217460632}],"sentiment":"neutral","sentiment_score":0.24219650030136108,"channel":0,"num_words":3,"start":28.605,"end":29.585}]},"summary":{"result":"success","short":"A representative from It's Eagle called and asked for Jamal, but he was headed to the bathroom. The representative asked for a call back in five minutes and said that Jamal would be there soon. The call ended with the representative thanking Jamal and saying goodbye."},"intents":{"segments":[{"text":"Can we just get you to call me back just in five minutes?","start_word":52,"end_word":64,"intents":[{"intent":"Request call back","confidence_score":0.17872941}]}]},"sentiments":{"segments":[{"text":"Hello. Is this for Jamal? Hello. Good morning. Is this Jamal? Yeah. This is for Jamal. How can I help you? Sorry, mate. Just give me one second. Yes. Hello. How can Good I help morning. you? This is Amira from It's Eagle, that I and really it's called. a pickup. Yep. Can we just get you to call me back just in five minutes? Jamal's just headed Alright. out to the bathroom. But, Shoot. yeah, just call us back in five minutes, and he'll be he'll be there.","start_word":0,"end_word":88,"sentiment":"neutral","sentiment_score":0.06772992014884949},{"text":"Okay. Perfect. Okay, Jamal. Thank you.","start_word":89,"end_word":94,"sentiment":"positive","sentiment_score":0.5187450647354126},{"text":"Okay. Bye bye.","start_word":95,"end_word":97,"sentiment":"neutral","sentiment_score":0.25195056200027466}],"average":{"sentiment":"neutral","sentiment_score":0.1098791518301334}}}}