{"metadata":{"transaction_key":"deprecated","request_id":"01a0c181-d89b-71a1-8fc4-57ebaadd4e5f","sha256":"15b17d5352d3c3bc2e5e0b97ac372e325b5543aa179a05761fd3c7fe1c9ef246","created":"2026-09-21T01:08:28.743Z","duration":128.80794,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":393,"output_tokens":77},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":438,"output_tokens":438},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":438,"output_tokens":25}},"results":{"channels":[{"alternatives":[{"transcript":"Hello? Hi, Corey. This is Ross with Tech Home. How are you? I'm creating good. Corey, actually, I was just getting back to you regarding your inquiry for a Samsung 43 inch. Mhmm. Yeah. Sure. And it says, like like, do you have past attendee? Right? Mhmm. Okay. And is there a way we can apply for the tender? Sorry. Come again? Okay. Okay. Alright. Gotcha. No worries. Mhmm. Okay. Okay. Okay. Okay. Okay. Gotcha. Alright. No worries, Corey. Do let me know if you need anything else in future with hardware, software, anything. Yeah? Alright. Okay. Alright. Thank you. Bye. Bye.","confidence":0.98291016,"words":[{"word":"hello","start":3.76,"end":4.26,"confidence":0.9699707,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":0.0141078419983387},{"word":"hi","start":7.12,"end":7.52,"confidence":0.9355469,"punctuated_word":"Hi,","sentiment":"neutral","sentiment_score":0.1107456237077713},{"word":"corey","start":7.52,"end":8.0,"confidence":0.91430664,"punctuated_word":"Corey.","sentiment":"neutral","sentiment_score":0.1318515986204147},{"word":"this","start":8.0,"end":8.24,"confidence":1.0,"punctuated_word":"This","sentiment":"neutral","sentiment_score":0.1821763217449188},{"word":"is","start":8.24,"end":8.639999,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.1907750964164734},{"word":"ross","start":8.639999,"end":8.96,"confidence":0.90234375,"punctuated_word":"Ross","sentiment":"neutral","sentiment_score":0.17934368550777435},{"word":"with","start":8.96,"end":9.28,"confidence":0.9892578,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.16840611398220062},{"word":"tech","start":9.28,"end":9.599999,"confidence":0.9404297,"punctuated_word":"Tech","sentiment":"neutral","sentiment_score":0.1790754795074463},{"word":"home","start":9.599999,"end":9.92,"confidence":0.7780762,"punctuated_word":"Home.","sentiment":"neutral","sentiment_score":0.1494094729423523},{"word":"how","start":9.92,"end":10.16,"confidence":1.0,"punctuated_word":"How","sentiment":"neutral","sentiment_score":0.20438748598098755},{"word":"are","start":10.16,"end":10.24,"confidence":0.9970703,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.17551900446414948},{"word":"you","start":10.24,"end":10.74,"confidence":1.0,"punctuated_word":"you?","sentiment":"neutral","sentiment_score":0.2152528166770935},{"word":"i'm","start":13.599999,"end":14.0,"confidence":0.5449219,"punctuated_word":"I'm","sentiment":"positive","sentiment_score":0.4620509147644043},{"word":"creating","start":14.0,"end":14.48,"confidence":0.8330078,"punctuated_word":"creating","sentiment":"positive","sentiment_score":0.398076057434082},{"word":"good","start":14.48,"end":14.955,"confidence":0.98950195,"punctuated_word":"good.","sentiment":"positive","sentiment_score":0.4520884156227112},{"word":"corey","start":15.115,"end":15.355,"confidence":0.58044434,"punctuated_word":"Corey,","sentiment":"neutral","sentiment_score":0.042573004961013794},{"word":"actually","start":15.355,"end":15.675,"confidence":0.95166016,"punctuated_word":"actually,","sentiment":"neutral","sentiment_score":0.032780833542346954},{"word":"i","start":15.675,"end":15.755,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.016178632155060768},{"word":"was","start":15.755,"end":15.995,"confidence":0.9941406,"punctuated_word":"was","sentiment":"neutral","sentiment_score":0.006793145090341568},{"word":"just","start":15.995,"end":16.155,"confidence":0.9970703,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.018312590196728703},{"word":"getting","start":16.155,"end":16.475,"confidence":0.99902344,"punctuated_word":"getting","sentiment":"neutral","sentiment_score":0.023135177791118625},{"word":"back","start":16.475,"end":16.635,"confidence":1.0,"punctuated_word":"back","sentiment":"neutral","sentiment_score":0.02428710088133812},{"word":"to","start":16.635,"end":16.795,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.020327743142843246},{"word":"you","start":16.795,"end":17.115,"confidence":0.9980469,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.031923651695251465},{"word":"regarding","start":17.115,"end":17.595,"confidence":0.99902344,"punctuated_word":"regarding","sentiment":"neutral","sentiment_score":0.03023912012577057},{"word":"your","start":17.595,"end":17.915,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.028775345534086227},{"word":"inquiry","start":17.915,"end":18.395,"confidence":0.99609375,"punctuated_word":"inquiry","sentiment":"neutral","sentiment_score":0.028938446193933487},{"word":"for","start":18.395,"end":18.635,"confidence":0.99609375,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.009968352504074574},{"word":"a","start":18.635,"end":18.715,"confidence":0.6645508,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.037077896296978},{"word":"samsung","start":18.715,"end":19.195,"confidence":0.99609375,"punctuated_word":"Samsung","sentiment":"neutral","sentiment_score":0.03603975474834442},{"word":"43","start":19.195,"end":19.755,"confidence":0.9951172,"punctuated_word":"43","sentiment":"neutral","sentiment_score":0.03150613605976105},{"word":"inch","start":19.755,"end":20.255,"confidence":0.9855957,"punctuated_word":"inch.","sentiment":"neutral","sentiment_score":0.027721356600522995},{"word":"mhmm","start":48.704998,"end":49.204998,"confidence":0.9387207,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":-0.0013663307763636112},{"word":"yeah","start":49.745,"end":49.985,"confidence":0.7125244,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.011304941959679128},{"word":"sure","start":49.985,"end":50.485,"confidence":0.9951172,"punctuated_word":"Sure.","sentiment":"neutral","sentiment_score":0.015344927087426186},{"word":"and","start":50.545,"end":50.785,"confidence":0.9326172,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.004623370245099068},{"word":"it","start":50.785,"end":51.024998,"confidence":0.95410156,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.003659619018435478},{"word":"says","start":51.024998,"end":51.344997,"confidence":0.8041992,"punctuated_word":"says,","sentiment":"neutral","sentiment_score":0.0038002608343958855},{"word":"like","start":51.344997,"end":51.745,"confidence":1.0,"punctuated_word":"like","sentiment":"neutral","sentiment_score":0.005039909854531288},{"word":"like","start":51.745,"end":52.065,"confidence":0.7468262,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":0.008251027204096317},{"word":"do","start":52.065,"end":52.225,"confidence":0.5571289,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.003675546497106552},{"word":"you","start":52.225,"end":52.385,"confidence":0.9243164,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.0004015006124973297},{"word":"have","start":52.385,"end":52.625,"confidence":0.9970703,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.0011439844965934751},{"word":"past","start":52.625,"end":53.024998,"confidence":0.5439453,"punctuated_word":"past","sentiment":"neutral","sentiment_score":-0.0011362377554178238},{"word":"attendee","start":53.024998,"end":53.504997,"confidence":0.61409503,"punctuated_word":"attendee?","sentiment":"neutral","sentiment_score":0.0047212098725140095},{"word":"right","start":53.504997,"end":54.004997,"confidence":0.98999023,"punctuated_word":"Right?","sentiment":"neutral","sentiment_score":0.0033176960423588753},{"word":"mhmm","start":65.54,"end":66.04,"confidence":0.9486084,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":-0.00804133340716362},{"word":"okay","start":75.395,"end":75.895,"confidence":0.8178711,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.0016773398965597153},{"word":"and","start":77.555,"end":77.875,"confidence":0.60498047,"punctuated_word":"And","sentiment":"neutral","sentiment_score":-0.008121035993099213},{"word":"is","start":77.875,"end":78.035,"confidence":0.9873047,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.009201325476169586},{"word":"there","start":78.035,"end":78.275,"confidence":0.99902344,"punctuated_word":"there","sentiment":"neutral","sentiment_score":-0.004814062267541885},{"word":"a","start":78.275,"end":78.354996,"confidence":0.98291016,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.0050314730033278465},{"word":"way","start":78.354996,"end":78.675,"confidence":1.0,"punctuated_word":"way","sentiment":"neutral","sentiment_score":0.000346943736076355},{"word":"we","start":78.675,"end":78.835,"confidence":0.7602539,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.002469729632139206},{"word":"can","start":78.835,"end":79.075,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.0015014708042144775},{"word":"apply","start":79.075,"end":79.395,"confidence":1.0,"punctuated_word":"apply","sentiment":"neutral","sentiment_score":-0.0010532736778259275},{"word":"for","start":79.395,"end":79.635,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.0002659745514392853},{"word":"the","start":79.635,"end":79.795,"confidence":0.8852539,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.005521805956959724},{"word":"tender","start":79.795,"end":80.295,"confidence":0.97314453,"punctuated_word":"tender?","sentiment":"neutral","sentiment_score":-0.00523237232118845},{"word":"sorry","start":88.420006,"end":88.82,"confidence":0.84155273,"punctuated_word":"Sorry.","sentiment":"neutral","sentiment_score":-0.07674506306648254},{"word":"come","start":88.82,"end":89.060005,"confidence":0.9970703,"punctuated_word":"Come","sentiment":"neutral","sentiment_score":-0.07098522037267685},{"word":"again","start":89.060005,"end":89.560005,"confidence":0.9265137,"punctuated_word":"again?","sentiment":"neutral","sentiment_score":-0.07409235090017319},{"word":"okay","start":100.835,"end":101.235,"confidence":0.829834,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.00039354991167783737},{"word":"okay","start":101.235,"end":101.735,"confidence":0.9921875,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.0001265350729227066},{"word":"alright","start":101.795006,"end":102.275,"confidence":0.9926758,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.009313490241765976},{"word":"gotcha","start":102.275,"end":102.775,"confidence":0.9508464,"punctuated_word":"Gotcha.","sentiment":"neutral","sentiment_score":0.007172828074544668},{"word":"no","start":104.115005,"end":104.355,"confidence":0.9038086,"punctuated_word":"No","sentiment":"neutral","sentiment_score":-0.09120802581310272},{"word":"worries","start":104.355,"end":104.855,"confidence":0.9897461,"punctuated_word":"worries.","sentiment":"neutral","sentiment_score":-0.08800350874662399},{"word":"mhmm","start":105.715004,"end":106.215004,"confidence":0.9436035,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":-0.08293136209249496},{"word":"okay","start":107.950005,"end":108.450005,"confidence":0.93237305,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.0424802228808403},{"word":"okay","start":108.51,"end":108.75,"confidence":0.9980469,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.024379774928092957},{"word":"okay","start":108.75,"end":109.07,"confidence":0.98217773,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.011630361899733543},{"word":"okay","start":109.07,"end":109.47,"confidence":0.97631836,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.0051285335794091225},{"word":"okay","start":109.47,"end":109.71001,"confidence":0.8959961,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.013836887665092943},{"word":"gotcha","start":109.71001,"end":110.21001,"confidence":0.7972005,"punctuated_word":"Gotcha.","sentiment":"neutral","sentiment_score":0.02151343785226345},{"word":"alright","start":110.590004,"end":111.07,"confidence":0.9946289,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.052172549068927765},{"word":"no","start":111.07,"end":111.23,"confidence":0.8774414,"punctuated_word":"No","sentiment":"neutral","sentiment_score":0.054721731692552567},{"word":"worries","start":111.23,"end":111.73,"confidence":0.86083984,"punctuated_word":"worries,","sentiment":"neutral","sentiment_score":0.05543402209877968},{"word":"corey","start":112.03001,"end":112.53001,"confidence":0.9255371,"punctuated_word":"Corey.","sentiment":"neutral","sentiment_score":0.06318369507789612},{"word":"do","start":113.23,"end":113.47,"confidence":0.89501953,"punctuated_word":"Do","sentiment":"neutral","sentiment_score":0.057021647691726685},{"word":"let","start":113.47,"end":113.630005,"confidence":0.99902344,"punctuated_word":"let","sentiment":"neutral","sentiment_score":0.062077950686216354},{"word":"me","start":113.630005,"end":113.71001,"confidence":0.99902344,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.05562932789325714},{"word":"know","start":113.71001,"end":113.87,"confidence":1.0,"punctuated_word":"know","sentiment":"neutral","sentiment_score":0.04469501972198486},{"word":"if","start":113.87,"end":114.03001,"confidence":0.99902344,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.03835716098546982},{"word":"you","start":114.03001,"end":114.11,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.04065871238708496},{"word":"need","start":114.11,"end":114.350006,"confidence":1.0,"punctuated_word":"need","sentiment":"neutral","sentiment_score":0.03698020055890083},{"word":"anything","start":114.350006,"end":114.670006,"confidence":1.0,"punctuated_word":"anything","sentiment":"neutral","sentiment_score":0.056839779019355774},{"word":"else","start":114.670006,"end":114.990005,"confidence":1.0,"punctuated_word":"else","sentiment":"neutral","sentiment_score":0.04459028318524361},{"word":"in","start":114.990005,"end":115.07,"confidence":0.9951172,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.025299072265625},{"word":"future","start":115.07,"end":115.57,"confidence":0.56884766,"punctuated_word":"future","sentiment":"neutral","sentiment_score":0.033140137791633606},{"word":"with","start":116.03,"end":116.270004,"confidence":0.91503906,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.03870100528001785},{"word":"hardware","start":116.270004,"end":116.75,"confidence":0.967041,"punctuated_word":"hardware,","sentiment":"neutral","sentiment_score":0.01622922718524933},{"word":"software","start":116.75,"end":117.25,"confidence":0.9719238,"punctuated_word":"software,","sentiment":"neutral","sentiment_score":0.10471060872077942},{"word":"anything","start":117.39,"end":117.89,"confidence":0.93115234,"punctuated_word":"anything.","sentiment":"neutral","sentiment_score":0.06101442873477936},{"word":"yeah","start":117.950005,"end":118.450005,"confidence":0.76000977,"punctuated_word":"Yeah?","sentiment":"neutral","sentiment_score":0.04420236498117447},{"word":"alright","start":118.75,"end":119.25,"confidence":0.9980469,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.14476580917835236},{"word":"okay","start":122.62294,"end":123.10294,"confidence":0.9580078,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.1194814145565033},{"word":"alright","start":123.10294,"end":123.58294,"confidence":0.99902344,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.17913870513439178},{"word":"thank","start":123.58294,"end":123.822945,"confidence":0.99902344,"punctuated_word":"Thank","sentiment":"neutral","sentiment_score":0.31432008743286133},{"word":"you","start":123.822945,"end":124.322945,"confidence":1.0,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.27390190958976746},{"word":"bye","start":126.06294,"end":126.56294,"confidence":0.9213867,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":0.12920242547988892},{"word":"bye","start":126.94294,"end":127.44294,"confidence":0.8989258,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":0.0704634040594101}],"paragraphs":{"transcript":"\nHello? Hi, Corey. This is Ross with Tech Home. How are you? I'm creating good.\n\nCorey, actually, I was just getting back to you regarding your inquiry for a Samsung 43 inch. Mhmm. Yeah. Sure. And it says, like like, do you have past attendee?\n\nRight? Mhmm. Okay. And is there a way we can apply for the tender? Sorry.\n\nCome again? Okay. Okay. Alright. Gotcha.\n\nNo worries. Mhmm. Okay. Okay. Okay.\n\nOkay. Okay. Gotcha. Alright. No worries, Corey.\n\nDo let me know if you need anything else in future with hardware, software, anything. Yeah? Alright. Okay. Alright.\n\nThank you. Bye. Bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":3.76,"end":4.26,"sentiment":"neutral","sentiment_score":0.0141078419983387},{"text":"Hi, Corey.","start":7.12,"end":8.0,"sentiment":"neutral","sentiment_score":0.121298611164093},{"text":"This is Ross with Tech Home.","start":8.0,"end":9.92,"sentiment":"neutral","sentiment_score":0.17486436168352762},{"text":"How are you?","start":9.92,"end":10.74,"sentiment":"neutral","sentiment_score":0.19838643570741019},{"text":"I'm creating good.","start":13.599999,"end":14.955,"sentiment":"positive","sentiment_score":0.4374051292737325}],"sentiment":"neutral","sentiment_score":0.21421772862474123,"num_words":15,"start":3.76,"end":14.955},{"sentences":[{"text":"Corey, actually, I was just getting back to you regarding your inquiry for a Samsung 43 inch.","start":15.115,"end":20.255,"sentiment":"neutral","sentiment_score":0.02626931103055968},{"text":"Mhmm.","start":48.704998,"end":49.204998,"sentiment":"neutral","sentiment_score":-0.0013663307763636112},{"text":"Yeah.","start":49.745,"end":49.985,"sentiment":"neutral","sentiment_score":0.011304941959679128},{"text":"Sure.","start":49.985,"end":50.485,"sentiment":"neutral","sentiment_score":0.015344927087426186},{"text":"And it says, like like, do you have past attendee?","start":50.545,"end":53.504997,"sentiment":"neutral","sentiment_score":0.0023738127667456864}],"sentiment":"neutral","sentiment_score":0.016519998448590437,"num_words":30,"start":15.115,"end":53.504997},{"sentences":[{"text":"Right?","start":53.504997,"end":54.004997,"sentiment":"neutral","sentiment_score":0.0033176960423588753},{"text":"Mhmm.","start":65.54,"end":66.04,"sentiment":"neutral","sentiment_score":-0.00804133340716362},{"text":"Okay.","start":75.395,"end":75.895,"sentiment":"neutral","sentiment_score":-0.0016773398965597153},{"text":"And is there a way we can apply for the tender?","start":77.555,"end":80.295,"sentiment":"neutral","sentiment_score":-0.0035755172033201566},{"text":"Sorry.","start":88.420006,"end":88.82,"sentiment":"neutral","sentiment_score":-0.07674506306648254}],"sentiment":"neutral","sentiment_score":-0.008165115304291249,"num_words":15,"start":53.504997,"end":88.82},{"sentences":[{"text":"Come again?","start":88.82,"end":89.560005,"sentiment":"neutral","sentiment_score":-0.07253878563642502},{"text":"Okay.","start":100.835,"end":101.235,"sentiment":"neutral","sentiment_score":0.00039354991167783737},{"text":"Okay.","start":101.235,"end":101.735,"sentiment":"neutral","sentiment_score":-0.0001265350729227066},{"text":"Alright.","start":101.795006,"end":102.275,"sentiment":"neutral","sentiment_score":0.009313490241765976},{"text":"Gotcha.","start":102.275,"end":102.775,"sentiment":"neutral","sentiment_score":0.007172828074544668}],"sentiment":"neutral","sentiment_score":-0.02138737301963071,"num_words":6,"start":88.82,"end":102.775},{"sentences":[{"text":"No worries.","start":104.115005,"end":104.855,"sentiment":"neutral","sentiment_score":-0.08960576727986336},{"text":"Mhmm.","start":105.715004,"end":106.215004,"sentiment":"neutral","sentiment_score":-0.08293136209249496},{"text":"Okay.","start":107.950005,"end":108.450005,"sentiment":"neutral","sentiment_score":-0.0424802228808403},{"text":"Okay.","start":108.51,"end":108.75,"sentiment":"neutral","sentiment_score":-0.024379774928092957},{"text":"Okay.","start":108.75,"end":109.07,"sentiment":"neutral","sentiment_score":-0.011630361899733543}],"sentiment":"neutral","sentiment_score":-0.05677220939348141,"num_words":6,"start":104.115005,"end":109.07},{"sentences":[{"text":"Okay.","start":109.07,"end":109.47,"sentiment":"neutral","sentiment_score":0.0051285335794091225},{"text":"Okay.","start":109.47,"end":109.71001,"sentiment":"neutral","sentiment_score":0.013836887665092943},{"text":"Gotcha.","start":109.71001,"end":110.21001,"sentiment":"neutral","sentiment_score":0.02151343785226345},{"text":"Alright.","start":110.590004,"end":111.07,"sentiment":"neutral","sentiment_score":0.052172549068927765},{"text":"No worries, Corey.","start":111.07,"end":112.53001,"sentiment":"neutral","sentiment_score":0.05777981628974279}],"sentiment":"neutral","sentiment_score":0.037998693862131665,"num_words":7,"start":109.07,"end":112.53001},{"sentences":[{"text":"Do let me know if you need anything else in future with hardware, software, anything.","start":113.23,"end":117.89,"sentiment":"neutral","sentiment_score":0.04772963747382164},{"text":"Yeah?","start":117.950005,"end":118.450005,"sentiment":"neutral","sentiment_score":0.04420236498117447},{"text":"Alright.","start":118.75,"end":119.25,"sentiment":"neutral","sentiment_score":0.14476580917835236},{"text":"Okay.","start":122.62294,"end":123.10294,"sentiment":"neutral","sentiment_score":0.1194814145565033},{"text":"Alright.","start":123.10294,"end":123.58294,"sentiment":"neutral","sentiment_score":0.17913870513439178}],"sentiment":"neutral","sentiment_score":0.06334383452409192,"num_words":19,"start":113.23,"end":123.58294},{"sentences":[{"text":"Thank you.","start":123.58294,"end":124.322945,"sentiment":"neutral","sentiment_score":0.2941109985113144},{"text":"Bye.","start":126.06294,"end":126.56294,"sentiment":"neutral","sentiment_score":0.12920242547988892},{"text":"Bye.","start":126.94294,"end":127.44294,"sentiment":"neutral","sentiment_score":0.0704634040594101}],"sentiment":"neutral","sentiment_score":0.19697195664048195,"num_words":4,"start":123.58294,"end":127.44294}]}}]},{"alternatives":[{"transcript":"Hello? Hello? I'm good. Thanks. How are you? Yeah. So we've actually lost the the scope of the job that I was inquiring about, why we needed the TVs. We actually didn't get the tender for that job, so we won't be able to supply the TVs, for this. Yeah. We don't need have a need for them anymore, unfortunately. But if we do get another chance to tender for another job where we can supply, I'll get in touch. So it's pretty much we're just a commercial flooring company, and we're just sometimes invited to tend us a mine site refurbishment where we put in our quote that we could potentially provide the electrics for the quote, but they just pop up every now and then. Normally, estimate one or just by word-of-mouth? To to get a tender like that, we we just it's just word-of-mouth for us, just clients that we already have. Yeah. But we lost this tender, unfortunately. Yep. Okay. Thank you. Yeah. Great. I'll get in touch as soon as we get something else. Alright. Thanks so much. Bye.","confidence":0.99853516,"words":[{"word":"hello","start":0.71999997,"end":1.22,"confidence":0.9951172,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":0.012770946137607098},{"word":"hello","start":5.3599997,"end":5.8599997,"confidence":0.9980469,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":0.024656694382429123},{"word":"i'm","start":11.04,"end":11.36,"confidence":0.99609375,"punctuated_word":"I'm","sentiment":"positive","sentiment_score":0.501455545425415},{"word":"good","start":11.36,"end":11.679999,"confidence":0.9946289,"punctuated_word":"good.","sentiment":"positive","sentiment_score":0.5683014392852783},{"word":"thanks","start":11.679999,"end":12.0,"confidence":0.9980469,"punctuated_word":"Thanks.","sentiment":"positive","sentiment_score":0.5969696044921875},{"word":"how","start":12.0,"end":12.16,"confidence":1.0,"punctuated_word":"How","sentiment":"neutral","sentiment_score":0.32935985922813416},{"word":"are","start":12.16,"end":12.32,"confidence":1.0,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.2662886381149292},{"word":"you","start":12.32,"end":12.82,"confidence":1.0,"punctuated_word":"you?","sentiment":"positive","sentiment_score":0.3927251398563385},{"word":"yeah","start":21.695,"end":22.095,"confidence":0.75683594,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.05832016468048096},{"word":"so","start":22.095,"end":22.575,"confidence":0.99902344,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.10848473757505415},{"word":"we've","start":22.575,"end":22.974998,"confidence":0.9975586,"punctuated_word":"we've","sentiment":"neutral","sentiment_score":-0.16170281171798706},{"word":"actually","start":22.974998,"end":23.474998,"confidence":0.99609375,"punctuated_word":"actually","sentiment":"neutral","sentiment_score":-0.22767803072929385},{"word":"lost","start":23.535,"end":24.035,"confidence":1.0,"punctuated_word":"lost","sentiment":"neutral","sentiment_score":-0.22411751747131348},{"word":"the","start":24.095,"end":24.595,"confidence":0.8388672,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.19884994626045227},{"word":"the","start":24.735,"end":24.974998,"confidence":0.8535156,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.17285548150539398},{"word":"scope","start":24.974998,"end":25.294998,"confidence":0.9970703,"punctuated_word":"scope","sentiment":"neutral","sentiment_score":-0.18551266193389893},{"word":"of","start":25.294998,"end":25.454998,"confidence":1.0,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.20103363692760468},{"word":"the","start":25.454998,"end":25.615,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.17394399642944336},{"word":"job","start":25.615,"end":25.855,"confidence":1.0,"punctuated_word":"job","sentiment":"neutral","sentiment_score":-0.173858642578125},{"word":"that","start":25.855,"end":26.015,"confidence":0.99902344,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.161256805062294},{"word":"i","start":26.015,"end":26.095,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.15374378859996796},{"word":"was","start":26.095,"end":26.255,"confidence":1.0,"punctuated_word":"was","sentiment":"neutral","sentiment_score":-0.1738479733467102},{"word":"inquiring","start":26.255,"end":26.735,"confidence":1.0,"punctuated_word":"inquiring","sentiment":"neutral","sentiment_score":-0.10769504308700562},{"word":"about","start":26.735,"end":26.974998,"confidence":0.7636719,"punctuated_word":"about,","sentiment":"neutral","sentiment_score":-0.13076449930667877},{"word":"why","start":26.974998,"end":27.134998,"confidence":0.9970703,"punctuated_word":"why","sentiment":"neutral","sentiment_score":-0.11625543236732484},{"word":"we","start":27.134998,"end":27.294998,"confidence":1.0,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.16462072730064392},{"word":"needed","start":27.294998,"end":27.615,"confidence":0.99902344,"punctuated_word":"needed","sentiment":"neutral","sentiment_score":-0.20663660764694217},{"word":"the","start":27.615,"end":27.775,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.23387369513511655},{"word":"tvs","start":27.775,"end":28.275,"confidence":0.8964844,"punctuated_word":"TVs.","sentiment":"neutral","sentiment_score":-0.2023278176784515},{"word":"we","start":28.75,"end":28.99,"confidence":1.0,"punctuated_word":"We","sentiment":"neutral","sentiment_score":-0.2777125835418701},{"word":"actually","start":28.99,"end":29.39,"confidence":0.9980469,"punctuated_word":"actually","sentiment":"neutral","sentiment_score":-0.29150301218032837},{"word":"didn't","start":29.39,"end":29.710001,"confidence":1.0,"punctuated_word":"didn't","sentiment":"neutral","sentiment_score":-0.26497840881347656},{"word":"get","start":29.710001,"end":30.03,"confidence":1.0,"punctuated_word":"get","sentiment":"neutral","sentiment_score":-0.28349852561950684},{"word":"the","start":30.03,"end":30.27,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.33171379566192627},{"word":"tender","start":30.27,"end":30.77,"confidence":0.9892578,"punctuated_word":"tender","sentiment":"neutral","sentiment_score":-0.31569722294807434},{"word":"for","start":30.99,"end":31.23,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.24497833847999573},{"word":"that","start":31.23,"end":31.630001,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.2877642810344696},{"word":"job","start":31.630001,"end":32.13,"confidence":0.74401855,"punctuated_word":"job,","sentiment":"neutral","sentiment_score":-0.21153391897678375},{"word":"so","start":32.51,"end":32.75,"confidence":0.99902344,"punctuated_word":"so","sentiment":"neutral","sentiment_score":-0.25833889842033386},{"word":"we","start":32.75,"end":32.83,"confidence":1.0,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.2929588556289673},{"word":"won't","start":32.83,"end":33.07,"confidence":0.98535156,"punctuated_word":"won't","sentiment":"neutral","sentiment_score":-0.2607678771018982},{"word":"be","start":33.07,"end":33.23,"confidence":1.0,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.2660040259361267},{"word":"able","start":33.23,"end":33.39,"confidence":1.0,"punctuated_word":"able","sentiment":"neutral","sentiment_score":-0.2713906466960907},{"word":"to","start":33.39,"end":33.63,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.29775863885879517},{"word":"supply","start":33.63,"end":34.13,"confidence":1.0,"punctuated_word":"supply","sentiment":"neutral","sentiment_score":-0.26194217801094055},{"word":"the","start":34.43,"end":34.67,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.23211443424224856},{"word":"tvs","start":34.67,"end":35.17,"confidence":0.7766113,"punctuated_word":"TVs,","sentiment":"neutral","sentiment_score":-0.1882981508970261},{"word":"for","start":36.35,"end":36.59,"confidence":0.9741211,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.2431516796350479},{"word":"this","start":36.59,"end":37.09,"confidence":0.9226074,"punctuated_word":"this.","sentiment":"neutral","sentiment_score":-0.2443665713071823},{"word":"yeah","start":37.55,"end":37.87,"confidence":0.9995117,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.11621728539466858},{"word":"we","start":37.87,"end":37.95,"confidence":1.0,"punctuated_word":"We","sentiment":"neutral","sentiment_score":-0.17707744240760803},{"word":"don't","start":37.95,"end":38.19,"confidence":1.0,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.1548168659210205},{"word":"need","start":38.19,"end":38.27,"confidence":0.9658203,"punctuated_word":"need","sentiment":"neutral","sentiment_score":-0.14014248549938202},{"word":"have","start":38.35,"end":38.510002,"confidence":0.9980469,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.15787984430789948},{"word":"a","start":38.510002,"end":38.59,"confidence":0.99902344,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.15737245976924896},{"word":"need","start":38.59,"end":38.75,"confidence":0.99902344,"punctuated_word":"need","sentiment":"neutral","sentiment_score":-0.15894250571727753},{"word":"for","start":38.75,"end":38.91,"confidence":0.9951172,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.19816292822360992},{"word":"them","start":38.91,"end":39.15,"confidence":0.99609375,"punctuated_word":"them","sentiment":"neutral","sentiment_score":-0.24158816039562225},{"word":"anymore","start":39.15,"end":39.55,"confidence":0.9875488,"punctuated_word":"anymore,","sentiment":"neutral","sentiment_score":-0.2269682735204697},{"word":"unfortunately","start":39.55,"end":40.05,"confidence":0.9387207,"punctuated_word":"unfortunately.","sentiment":"neutral","sentiment_score":-0.2192900776863098},{"word":"but","start":40.875,"end":41.375,"confidence":0.99902344,"punctuated_word":"But","sentiment":"neutral","sentiment_score":-0.12408702075481416},{"word":"if","start":41.594997,"end":41.754997,"confidence":0.71777344,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.056362345814704895},{"word":"we","start":41.754997,"end":41.995,"confidence":1.0,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.04561641812324524},{"word":"do","start":41.995,"end":42.155,"confidence":1.0,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.062963105738163},{"word":"get","start":42.155,"end":42.394997,"confidence":1.0,"punctuated_word":"get","sentiment":"neutral","sentiment_score":-0.058435190469026566},{"word":"another","start":42.394997,"end":42.894997,"confidence":1.0,"punctuated_word":"another","sentiment":"neutral","sentiment_score":-0.08570753037929535},{"word":"chance","start":43.274998,"end":43.675,"confidence":0.98828125,"punctuated_word":"chance","sentiment":"neutral","sentiment_score":-0.04370617866516113},{"word":"to","start":43.675,"end":43.835,"confidence":0.99316406,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.0530097521841526},{"word":"tender","start":43.835,"end":44.335,"confidence":0.97265625,"punctuated_word":"tender","sentiment":"neutral","sentiment_score":-0.05531637370586395},{"word":"for","start":44.554996,"end":44.875,"confidence":0.99902344,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.04551422595977783},{"word":"another","start":44.875,"end":45.274998,"confidence":1.0,"punctuated_word":"another","sentiment":"neutral","sentiment_score":-0.05889185518026352},{"word":"job","start":45.274998,"end":45.515,"confidence":1.0,"punctuated_word":"job","sentiment":"neutral","sentiment_score":-0.05569499358534813},{"word":"where","start":45.515,"end":45.754997,"confidence":0.99609375,"punctuated_word":"where","sentiment":"neutral","sentiment_score":-0.010605894029140472},{"word":"we","start":45.754997,"end":45.835,"confidence":1.0,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.007515516132116318},{"word":"can","start":45.835,"end":46.074997,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":-0.006695568561553955},{"word":"supply","start":46.074997,"end":46.574997,"confidence":0.99902344,"punctuated_word":"supply,","sentiment":"neutral","sentiment_score":-0.023317215964198112},{"word":"i'll","start":46.635,"end":46.714996,"confidence":0.9995117,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":-0.009382078424096107},{"word":"get","start":46.714996,"end":46.875,"confidence":1.0,"punctuated_word":"get","sentiment":"neutral","sentiment_score":-0.013361647725105286},{"word":"in","start":46.875,"end":47.034996,"confidence":1.0,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.007997870445251465},{"word":"touch","start":47.034996,"end":47.534996,"confidence":0.99853516,"punctuated_word":"touch.","sentiment":"neutral","sentiment_score":-0.02284201607108116},{"word":"so","start":55.210003,"end":55.690002,"confidence":0.8408203,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.010119570419192314},{"word":"it's","start":55.690002,"end":56.010002,"confidence":0.7093506,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.0041823191568255424},{"word":"pretty","start":56.010002,"end":56.25,"confidence":0.97265625,"punctuated_word":"pretty","sentiment":"neutral","sentiment_score":-0.00686442106962204},{"word":"much","start":56.25,"end":56.49,"confidence":1.0,"punctuated_word":"much","sentiment":"neutral","sentiment_score":0.005813714116811752},{"word":"we're","start":56.57,"end":56.73,"confidence":0.9926758,"punctuated_word":"we're","sentiment":"neutral","sentiment_score":-0.005091806408017874},{"word":"just","start":56.73,"end":57.050003,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.0006524845957756042},{"word":"a","start":57.050003,"end":57.550003,"confidence":0.93359375,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.0061989426612854},{"word":"commercial","start":57.850002,"end":58.25,"confidence":0.921875,"punctuated_word":"commercial","sentiment":"neutral","sentiment_score":0.02067692205309868},{"word":"flooring","start":58.25,"end":58.73,"confidence":1.0,"punctuated_word":"flooring","sentiment":"neutral","sentiment_score":-0.0010121949017047882},{"word":"company","start":58.73,"end":59.13,"confidence":0.9255371,"punctuated_word":"company,","sentiment":"neutral","sentiment_score":-0.0008790343999862671},{"word":"and","start":59.13,"end":59.29,"confidence":0.99902344,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.0006237328052520752},{"word":"we're","start":59.29,"end":59.530003,"confidence":0.98291016,"punctuated_word":"we're","sentiment":"neutral","sentiment_score":0.0061537823639810085},{"word":"just","start":59.530003,"end":60.030003,"confidence":0.99902344,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.004571728408336639},{"word":"sometimes","start":60.25,"end":60.730003,"confidence":0.92822266,"punctuated_word":"sometimes","sentiment":"neutral","sentiment_score":-0.005043067038059235},{"word":"invited","start":60.730003,"end":61.230003,"confidence":1.0,"punctuated_word":"invited","sentiment":"neutral","sentiment_score":0.02048446610569954},{"word":"to","start":61.370003,"end":61.61,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.009299349039793016},{"word":"tend","start":61.61,"end":61.850002,"confidence":0.55371094,"punctuated_word":"tend","sentiment":"neutral","sentiment_score":0.020017080008983612},{"word":"us","start":61.850002,"end":62.170002,"confidence":0.68652344,"punctuated_word":"us","sentiment":"neutral","sentiment_score":0.0032925792038440704},{"word":"a","start":62.170002,"end":62.25,"confidence":0.57714844,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.010326847434043884},{"word":"mine","start":62.25,"end":62.73,"confidence":0.8491211,"punctuated_word":"mine","sentiment":"neutral","sentiment_score":0.0054000988602638245},{"word":"site","start":62.73,"end":63.13,"confidence":0.96435547,"punctuated_word":"site","sentiment":"neutral","sentiment_score":-0.008272714912891388},{"word":"refurbishment","start":63.13,"end":63.63,"confidence":0.8623047,"punctuated_word":"refurbishment","sentiment":"neutral","sentiment_score":-0.0010689031332731247},{"word":"where","start":64.65,"end":65.15,"confidence":0.74902344,"punctuated_word":"where","sentiment":"neutral","sentiment_score":-0.003464117646217346},{"word":"we","start":65.45,"end":65.85,"confidence":0.9892578,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.013577714562416077},{"word":"put","start":65.85,"end":66.17,"confidence":0.7495117,"punctuated_word":"put","sentiment":"neutral","sentiment_score":-0.01111682504415512},{"word":"in","start":66.17,"end":66.41,"confidence":0.98828125,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.01035960018634796},{"word":"our","start":66.41,"end":66.65,"confidence":0.98291016,"punctuated_word":"our","sentiment":"neutral","sentiment_score":-0.0161203071475029},{"word":"quote","start":66.65,"end":66.89,"confidence":0.9941406,"punctuated_word":"quote","sentiment":"neutral","sentiment_score":-0.007597301155328751},{"word":"that","start":66.89,"end":67.05,"confidence":0.9970703,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.013366356492042542},{"word":"we","start":67.05,"end":67.21,"confidence":1.0,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.012102443724870682},{"word":"could","start":67.21,"end":67.45,"confidence":0.9980469,"punctuated_word":"could","sentiment":"neutral","sentiment_score":-0.01583026722073555},{"word":"potentially","start":67.45,"end":67.95,"confidence":0.99902344,"punctuated_word":"potentially","sentiment":"neutral","sentiment_score":-0.00012256577610969543},{"word":"provide","start":69.225,"end":69.545,"confidence":1.0,"punctuated_word":"provide","sentiment":"neutral","sentiment_score":-0.00837792083621025},{"word":"the","start":69.545,"end":69.945,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.015306349843740463},{"word":"electrics","start":69.945,"end":70.445,"confidence":0.99609375,"punctuated_word":"electrics","sentiment":"neutral","sentiment_score":-0.0003634858876466751},{"word":"for","start":70.745,"end":70.985,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.007860187441110611},{"word":"the","start":70.985,"end":71.145004,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.017482101917266846},{"word":"quote","start":71.145004,"end":71.645004,"confidence":0.93725586,"punctuated_word":"quote,","sentiment":"neutral","sentiment_score":-0.013307824730873108},{"word":"but","start":71.945,"end":72.105,"confidence":1.0,"punctuated_word":"but","sentiment":"neutral","sentiment_score":-0.014956826344132423},{"word":"they","start":72.105,"end":72.345,"confidence":0.99902344,"punctuated_word":"they","sentiment":"neutral","sentiment_score":-0.03295426815748215},{"word":"just","start":72.345,"end":72.505,"confidence":0.99609375,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.03266838192939758},{"word":"pop","start":72.505,"end":72.745,"confidence":0.99902344,"punctuated_word":"pop","sentiment":"neutral","sentiment_score":-0.014855608344078064},{"word":"up","start":72.745,"end":72.985,"confidence":0.99902344,"punctuated_word":"up","sentiment":"neutral","sentiment_score":-0.017730318009853363},{"word":"every","start":72.985,"end":73.145004,"confidence":1.0,"punctuated_word":"every","sentiment":"neutral","sentiment_score":-0.03068912774324417},{"word":"now","start":73.145004,"end":73.305,"confidence":1.0,"punctuated_word":"now","sentiment":"neutral","sentiment_score":-0.05083184689283371},{"word":"and","start":73.305,"end":73.465004,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.04324338585138321},{"word":"then","start":73.465004,"end":73.965004,"confidence":0.99902344,"punctuated_word":"then.","sentiment":"neutral","sentiment_score":-0.030684269964694977},{"word":"normally","start":83.54,"end":84.020004,"confidence":0.6972656,"punctuated_word":"Normally,","sentiment":"neutral","sentiment_score":-0.015872647985816002},{"word":"estimate","start":84.020004,"end":84.520004,"confidence":0.96435547,"punctuated_word":"estimate","sentiment":"neutral","sentiment_score":-0.0100755225867033},{"word":"one","start":84.58,"end":84.9,"confidence":0.9873047,"punctuated_word":"one","sentiment":"neutral","sentiment_score":-0.02852877601981163},{"word":"or","start":84.9,"end":85.22,"confidence":0.92089844,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.029585789889097217},{"word":"just","start":85.22,"end":85.54,"confidence":0.9980469,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.02037909999489784},{"word":"by","start":85.54,"end":85.78001,"confidence":0.99316406,"punctuated_word":"by","sentiment":"neutral","sentiment_score":-0.014983043074607847},{"word":"word-of-mouth","start":85.78001,"end":86.28001,"confidence":0.931071,"punctuated_word":"word-of-mouth?","sentiment":"neutral","sentiment_score":-0.03348550945520401},{"word":"to","start":91.14,"end":91.54,"confidence":0.92578125,"punctuated_word":"To","sentiment":"neutral","sentiment_score":-0.07592873275279999},{"word":"to","start":91.54,"end":91.700005,"confidence":0.99609375,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.0741177424788475},{"word":"get","start":91.700005,"end":92.020004,"confidence":0.99902344,"punctuated_word":"get","sentiment":"neutral","sentiment_score":-0.06386646628379822},{"word":"a","start":92.020004,"end":92.100006,"confidence":0.98828125,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.0627463310956955},{"word":"tender","start":92.100006,"end":92.5,"confidence":0.94140625,"punctuated_word":"tender","sentiment":"neutral","sentiment_score":-0.05119075626134872},{"word":"like","start":92.5,"end":92.740005,"confidence":1.0,"punctuated_word":"like","sentiment":"neutral","sentiment_score":-0.0680798888206482},{"word":"that","start":92.740005,"end":93.14,"confidence":0.85009766,"punctuated_word":"that,","sentiment":"neutral","sentiment_score":-0.06693664193153381},{"word":"we","start":93.14,"end":93.64,"confidence":1.0,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.06948793679475784},{"word":"we","start":94.340004,"end":94.58,"confidence":0.9980469,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.06451276689767838},{"word":"just","start":94.58,"end":94.9,"confidence":0.99902344,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.05355771631002426},{"word":"it's","start":95.060005,"end":95.22,"confidence":0.97924805,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.05131210014224053},{"word":"just","start":95.22,"end":95.46001,"confidence":0.9980469,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.05358920618891716},{"word":"word-of-mouth","start":95.46001,"end":95.96001,"confidence":0.99960935,"punctuated_word":"word-of-mouth","sentiment":"neutral","sentiment_score":-0.04528309777379036},{"word":"for","start":96.100006,"end":96.340004,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.035947706550359726},{"word":"us","start":96.340004,"end":96.735,"confidence":0.8347168,"punctuated_word":"us,","sentiment":"neutral","sentiment_score":-0.03829016536474228},{"word":"just","start":97.055,"end":97.095,"confidence":0.9560547,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.024531908333301544},{"word":"clients","start":97.095,"end":97.135,"confidence":0.9951172,"punctuated_word":"clients","sentiment":"neutral","sentiment_score":-0.0417700931429863},{"word":"that","start":97.135,"end":97.635,"confidence":0.9980469,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.040072500705718994},{"word":"we","start":97.855,"end":98.015,"confidence":1.0,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.04510018974542618},{"word":"already","start":98.015,"end":98.255,"confidence":1.0,"punctuated_word":"already","sentiment":"neutral","sentiment_score":-0.0319133996963501},{"word":"have","start":98.255,"end":98.755,"confidence":0.99365234,"punctuated_word":"have.","sentiment":"neutral","sentiment_score":-0.04689789190888405},{"word":"yeah","start":103.295,"end":103.695,"confidence":0.99560547,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.01252717524766922},{"word":"but","start":103.695,"end":103.855,"confidence":0.99902344,"punctuated_word":"But","sentiment":"neutral","sentiment_score":-0.03519981727004051},{"word":"we","start":103.855,"end":104.015,"confidence":1.0,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.04771135374903679},{"word":"lost","start":104.015,"end":104.335,"confidence":0.9970703,"punctuated_word":"lost","sentiment":"neutral","sentiment_score":-0.04853316396474838},{"word":"this","start":104.335,"end":104.835,"confidence":0.9970703,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.09702745079994202},{"word":"tender","start":105.295,"end":105.795,"confidence":0.7248535,"punctuated_word":"tender,","sentiment":"neutral","sentiment_score":-0.10137183964252472},{"word":"unfortunately","start":105.855,"end":106.355,"confidence":1.0,"punctuated_word":"unfortunately.","sentiment":"neutral","sentiment_score":-0.11555424332618712},{"word":"yep","start":113.67,"end":114.17,"confidence":0.8222656,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.05306845158338547},{"word":"okay","start":116.07,"end":116.549995,"confidence":0.9970703,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.027809614315629005},{"word":"thank","start":116.549995,"end":116.78999,"confidence":0.9536133,"punctuated_word":"Thank","sentiment":"neutral","sentiment_score":0.10559479147195816},{"word":"you","start":116.78999,"end":117.28999,"confidence":0.9782715,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.07057295739650726},{"word":"yeah","start":118.63,"end":118.869995,"confidence":0.9975586,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.06042876839637756},{"word":"great","start":118.869995,"end":119.10999,"confidence":0.9995117,"punctuated_word":"Great.","sentiment":"neutral","sentiment_score":0.297169029712677},{"word":"i'll","start":119.10999,"end":119.27,"confidence":1.0,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.23060286045074463},{"word":"get","start":119.27,"end":119.42999,"confidence":0.99902344,"punctuated_word":"get","sentiment":"neutral","sentiment_score":0.2148317992687225},{"word":"in","start":119.42999,"end":119.67,"confidence":0.9902344,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.24039822816848755},{"word":"touch","start":119.67,"end":119.829994,"confidence":1.0,"punctuated_word":"touch","sentiment":"neutral","sentiment_score":0.2139582931995392},{"word":"as","start":119.829994,"end":119.99,"confidence":0.9873047,"punctuated_word":"as","sentiment":"neutral","sentiment_score":0.19190216064453125},{"word":"soon","start":119.99,"end":120.229996,"confidence":1.0,"punctuated_word":"soon","sentiment":"neutral","sentiment_score":0.17825037240982056},{"word":"as","start":120.229996,"end":120.39,"confidence":0.9980469,"punctuated_word":"as","sentiment":"neutral","sentiment_score":0.2111375480890274},{"word":"we","start":120.39,"end":120.549995,"confidence":1.0,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.1708875149488449},{"word":"get","start":120.549995,"end":120.78999,"confidence":1.0,"punctuated_word":"get","sentiment":"neutral","sentiment_score":0.1855439096689224},{"word":"something","start":120.78999,"end":121.11,"confidence":0.99902344,"punctuated_word":"something","sentiment":"neutral","sentiment_score":0.20762406289577484},{"word":"else","start":121.11,"end":121.47288,"confidence":1.0,"punctuated_word":"else.","sentiment":"neutral","sentiment_score":0.1915784776210785},{"word":"alright","start":124.51288,"end":124.83288,"confidence":0.99853516,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.2561480700969696},{"word":"thanks","start":124.83288,"end":125.23288,"confidence":0.9921875,"punctuated_word":"Thanks","sentiment":"positive","sentiment_score":0.46709004044532776},{"word":"so","start":125.23288,"end":125.47288,"confidence":1.0,"punctuated_word":"so","sentiment":"positive","sentiment_score":0.5342063307762146},{"word":"much","start":125.47288,"end":125.97288,"confidence":1.0,"punctuated_word":"much.","sentiment":"positive","sentiment_score":0.4091165363788605},{"word":"bye","start":126.032875,"end":126.532875,"confidence":0.99902344,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":0.201297327876091}],"paragraphs":{"transcript":"\nHello? Hello? I'm good. Thanks. How are you?\n\nYeah. So we've actually lost the the scope of the job that I was inquiring about, why we needed the TVs. We actually didn't get the tender for that job, so we won't be able to supply the TVs, for this. Yeah. We don't need have a need for them anymore, unfortunately.\n\nBut if we do get another chance to tender for another job where we can supply, I'll get in touch. So it's pretty much we're just a commercial flooring company, and we're just sometimes invited to tend us a mine site refurbishment where we put in our quote that we could potentially provide the electrics for the quote, but they just pop up every now and then. Normally, estimate one or just by word-of-mouth? To to get a tender like that, we we just it's just word-of-mouth for us, just clients that we already have. Yeah.\n\nBut we lost this tender, unfortunately. Yep. Okay. Thank you. Yeah.\n\nGreat. I'll get in touch as soon as we get something else. Alright. Thanks so much. Bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":0.71999997,"end":1.22,"sentiment":"neutral","sentiment_score":0.012770946137607098},{"text":"Hello?","start":5.3599997,"end":5.8599997,"sentiment":"neutral","sentiment_score":0.024656694382429123},{"text":"I'm good.","start":11.04,"end":11.679999,"sentiment":"positive","sentiment_score":0.5348784923553467},{"text":"Thanks.","start":11.679999,"end":12.0,"sentiment":"positive","sentiment_score":0.5969696044921875},{"text":"How are you?","start":12.0,"end":12.82,"sentiment":"neutral","sentiment_score":0.3294578790664673}],"sentiment":"positive","sentiment_score":0.33656598336528987,"num_words":8,"start":0.71999997,"end":12.82},{"sentences":[{"text":"Yeah.","start":21.695,"end":22.095,"sentiment":"neutral","sentiment_score":-0.05832016468048096},{"text":"So we've actually lost the the scope of the job that I was inquiring about, why we needed the TVs.","start":22.095,"end":28.275,"sentiment":"neutral","sentiment_score":-0.1739529926329851},{"text":"We actually didn't get the tender for that job, so we won't be able to supply the TVs, for this.","start":28.75,"end":37.09,"sentiment":"neutral","sentiment_score":-0.2663236021995544},{"text":"Yeah.","start":37.55,"end":37.87,"sentiment":"neutral","sentiment_score":-0.11621728539466858},{"text":"We don't need have a need for them anymore, unfortunately.","start":37.87,"end":40.05,"sentiment":"neutral","sentiment_score":-0.18322410434484482}],"sentiment":"neutral","sentiment_score":-0.2079290459648921,"num_words":52,"start":21.695,"end":40.05},{"sentences":[{"text":"But if we do get another chance to tender for another job where we can supply, I'll get in touch.","start":40.875,"end":47.534996,"sentiment":"neutral","sentiment_score":-0.042351139895617965},{"text":"So it's pretty much we're just a commercial flooring company, and we're just sometimes invited to tend us a mine site refurbishment where we put in our quote that we could potentially provide the electrics for the quote, but they just pop up every now and then.","start":55.210003,"end":73.965004,"sentiment":"neutral","sentiment_score":-0.007939046030824489},{"text":"Normally, estimate one or just by word-of-mouth?","start":83.54,"end":86.28001,"sentiment":"neutral","sentiment_score":-0.021844341286591122},{"text":"To to get a tender like that, we we just it's just word-of-mouth for us, just clients that we already have.","start":91.14,"end":98.755,"sentiment":"neutral","sentiment_score":-0.0526253923418976},{"text":"Yeah.","start":103.295,"end":103.695,"sentiment":"neutral","sentiment_score":-0.01252717524766922}],"sentiment":"neutral","sentiment_score":-0.02594509129994549,"num_words":96,"start":40.875,"end":103.695},{"sentences":[{"text":"But we lost this tender, unfortunately.","start":103.695,"end":106.355,"sentiment":"neutral","sentiment_score":-0.07423297812541325},{"text":"Yep.","start":113.67,"end":114.17,"sentiment":"neutral","sentiment_score":0.05306845158338547},{"text":"Okay.","start":116.07,"end":116.549995,"sentiment":"neutral","sentiment_score":0.027809614315629005},{"text":"Thank you.","start":116.549995,"end":117.28999,"sentiment":"neutral","sentiment_score":0.08808387443423271},{"text":"Yeah.","start":118.63,"end":118.869995,"sentiment":"neutral","sentiment_score":0.06042876839637756}],"sentiment":"neutral","sentiment_score":-0.011629389598965645,"num_words":11,"start":103.695,"end":118.869995},{"sentences":[{"text":"Great.","start":118.869995,"end":119.10999,"sentiment":"neutral","sentiment_score":0.297169029712677},{"text":"I'll get in touch as soon as we get something else.","start":119.10999,"end":121.47288,"sentiment":"neutral","sentiment_score":0.20333774794231763},{"text":"Alright.","start":124.51288,"end":124.83288,"sentiment":"neutral","sentiment_score":0.2561480700969696},{"text":"Thanks so much.","start":124.83288,"end":125.97288,"sentiment":"positive","sentiment_score":0.47013763586680096},{"text":"Bye.","start":126.032875,"end":126.532875,"sentiment":"neutral","sentiment_score":0.201297327876091}],"sentiment":"neutral","sentiment_score":0.25892603309715495,"num_words":17,"start":118.869995,"end":126.532875}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello?\n\nChannel 0: Hello?\n\nChannel 1: Hello?\n\nChannel 0: Hi, Corey. This is Ross with Tech Home. How are you?\n\nChannel 1: I'm good. Thanks. How are you?\n\nChannel 0: I'm creating good. Corey, actually, I was just getting back to you regarding your inquiry for a Samsung 43 inch.\n\nChannel 1: Yeah. So we've actually lost the the scope of the job that I was inquiring about, why we needed the TVs. We actually didn't get the tender for that job, so we won't be able to supply the TVs, for this. Yeah. We don't need have a need for them anymore, unfortunately.\n\nBut if we do get another chance to tender for another job where we can supply, I'll get in touch.\n\nChannel 0: Mhmm. Yeah. Sure. And it says, like like, do you have past attendee? Right?\n\nChannel 1: So it's pretty much we're just a commercial flooring company, and we're just sometimes invited to tend us a mine site refurbishment where we\n\nChannel 0: Mhmm.\n\nChannel 1: put in our quote that we could potentially provide the electrics for the quote, but they just pop up every now and then.\n\nChannel 0: Okay. And is there a way we can apply for the tender?\n\nChannel 1: Normally, estimate one or just by word-of-mouth?\n\nChannel 0: Sorry. Come again?\n\nChannel 1: To to get a tender like that, we we just it's just word-of-mouth for us, just clients that we already have.\n\nChannel 0: Okay. Okay. Alright. Gotcha.\n\nChannel 1: Yeah. But we lost\n\nChannel 0: No\n\nChannel 1: this\n\nChannel 0: worries.\n\nChannel 1: tender,\n\nChannel 0: Mhmm.\n\nChannel 1: unfortunately.\n\nChannel 0: Okay. Okay. Okay. Okay. Okay.\n\nGotcha. Alright. No worries, Corey. Do let me\n\nChannel 1: Yep.\n\nChannel 0: know if you need anything else in future with\n\nChannel 1: Okay.\n\nChannel 0: hardware,\n\nChannel 1: Thank\n\nChannel 0: software,\n\nChannel 1: you.\n\nChannel 0: anything. Yeah?\n\nChannel 1: Yeah.\n\nChannel 0: Alright.\n\nChannel 1: Great. I'll get in touch as soon as we get something else.\n\nChannel 0: Okay. Alright. Thank you.\n\nChannel 1: Alright. Thanks so much. Bye.\n\nChannel 0: Bye. Bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":0.71999997,"end":1.22,"sentiment":"neutral","sentiment_score":0.012770946137607098}],"sentiment":"neutral","sentiment_score":0.012770946137607098,"channel":1,"num_words":1,"start":0.71999997,"end":1.22},{"sentences":[{"text":"Hello?","start":3.76,"end":4.26,"sentiment":"neutral","sentiment_score":0.0141078419983387}],"sentiment":"neutral","sentiment_score":0.0141078419983387,"channel":0,"num_words":1,"start":3.76,"end":4.26},{"sentences":[{"text":"Hello?","start":5.3599997,"end":5.8599997,"sentiment":"neutral","sentiment_score":0.024656694382429123}],"sentiment":"neutral","sentiment_score":0.024656694382429123,"channel":1,"num_words":1,"start":5.3599997,"end":5.8599997},{"sentences":[{"text":"Hi, Corey.","start":7.12,"end":8.0,"sentiment":"neutral","sentiment_score":0.121298611164093},{"text":"This is Ross with Tech Home.","start":8.0,"end":9.92,"sentiment":"neutral","sentiment_score":0.17486436168352762},{"text":"How are you?","start":9.92,"end":10.74,"sentiment":"neutral","sentiment_score":0.19838643570741019}],"sentiment":"neutral","sentiment_score":0.1715402454137802,"channel":0,"num_words":11,"start":7.12,"end":10.74},{"sentences":[{"text":"I'm good.","start":11.04,"end":11.679999,"sentiment":"positive","sentiment_score":0.5348784923553467},{"text":"Thanks.","start":11.679999,"end":12.0,"sentiment":"positive","sentiment_score":0.5969696044921875},{"text":"How are you?","start":12.0,"end":12.82,"sentiment":"neutral","sentiment_score":0.3294578790664673}],"sentiment":"positive","sentiment_score":0.44251670440038043,"channel":1,"num_words":6,"start":11.04,"end":12.82},{"sentences":[{"text":"I'm creating good.","start":13.599999,"end":14.955,"sentiment":"positive","sentiment_score":0.4374051292737325},{"text":"Corey, actually, I was just getting back to you regarding your inquiry for a Samsung 43 inch.","start":15.115,"end":20.255,"sentiment":"neutral","sentiment_score":0.02626931103055968}],"sentiment":"neutral","sentiment_score":0.0879396837670356,"channel":0,"num_words":20,"start":13.599999,"end":20.255},{"sentences":[{"text":"Yeah.","start":21.695,"end":22.095,"sentiment":"neutral","sentiment_score":-0.05832016468048096},{"text":"So we've actually lost the the scope of the job that I was inquiring about, why we needed the TVs.","start":22.095,"end":28.275,"sentiment":"neutral","sentiment_score":-0.1739529926329851},{"text":"We actually didn't get the tender for that job, so we won't be able to supply the TVs, for this.","start":28.75,"end":37.09,"sentiment":"neutral","sentiment_score":-0.2663236021995544},{"text":"Yeah.","start":37.55,"end":37.87,"sentiment":"neutral","sentiment_score":-0.11621728539466858},{"text":"We don't need have a need for them anymore, unfortunately.","start":37.87,"end":40.05,"sentiment":"neutral","sentiment_score":-0.18322410434484482}],"sentiment":"neutral","sentiment_score":-0.2079290459648921,"channel":1,"num_words":52,"start":21.695,"end":40.05},{"sentences":[{"text":"But if we do get another chance to tender for another job where we can supply, I'll get in touch.","start":40.875,"end":47.534996,"sentiment":"neutral","sentiment_score":-0.042351139895617965}],"sentiment":"neutral","sentiment_score":-0.042351139895617965,"channel":1,"num_words":20,"start":40.875,"end":47.534996},{"sentences":[{"text":"Mhmm.","start":48.704998,"end":49.204998,"sentiment":"neutral","sentiment_score":-0.0013663307763636112},{"text":"Yeah.","start":49.745,"end":49.985,"sentiment":"neutral","sentiment_score":0.011304941959679128},{"text":"Sure.","start":49.985,"end":50.485,"sentiment":"neutral","sentiment_score":0.015344927087426186},{"text":"And it says, like like, do you have past attendee?","start":50.545,"end":53.504997,"sentiment":"neutral","sentiment_score":0.0023738127667456864},{"text":"Right?","start":53.504997,"end":54.004997,"sentiment":"neutral","sentiment_score":0.0033176960423588753}],"sentiment":"neutral","sentiment_score":0.003738525855754103,"channel":0,"num_words":14,"start":48.704998,"end":54.004997},{"sentences":[{"text":"So it's pretty much we're just a commercial flooring company, and we're just sometimes invited to tend us a mine site refurbishment where we","start":55.210003,"end":65.85,"sentiment":"neutral","sentiment_score":0.0018663502996787429}],"sentiment":"neutral","sentiment_score":0.0018663502996787429,"channel":1,"num_words":24,"start":55.210003,"end":65.85},{"sentences":[{"text":"Mhmm.","start":65.54,"end":66.04,"sentiment":"neutral","sentiment_score":-0.00804133340716362}],"sentiment":"neutral","sentiment_score":-0.00804133340716362,"channel":0,"num_words":1,"start":65.54,"end":66.04},{"sentences":[{"text":"put in our quote that we could potentially provide the electrics for the quote, but they just pop up every now and then.","start":65.85,"end":73.965004,"sentiment":"neutral","sentiment_score":-0.018170763940914818}],"sentiment":"neutral","sentiment_score":-0.018170763940914818,"channel":1,"num_words":23,"start":65.85,"end":73.965004},{"sentences":[{"text":"Okay.","start":75.395,"end":75.895,"sentiment":"neutral","sentiment_score":-0.0016773398965597153},{"text":"And is there a way we can apply for the tender?","start":77.555,"end":80.295,"sentiment":"neutral","sentiment_score":-0.0035755172033201566}],"sentiment":"neutral","sentiment_score":-0.00341733576109012,"channel":0,"num_words":12,"start":75.395,"end":80.295},{"sentences":[{"text":"Normally, estimate one or just by word-of-mouth?","start":83.54,"end":86.28001,"sentiment":"neutral","sentiment_score":-0.021844341286591122}],"sentiment":"neutral","sentiment_score":-0.021844341286591122,"channel":1,"num_words":7,"start":83.54,"end":86.28001},{"sentences":[{"text":"Sorry.","start":88.420006,"end":88.82,"sentiment":"neutral","sentiment_score":-0.07674506306648254},{"text":"Come again?","start":88.82,"end":89.560005,"sentiment":"neutral","sentiment_score":-0.07253878563642502}],"sentiment":"neutral","sentiment_score":-0.07394087811311086,"channel":0,"num_words":3,"start":88.420006,"end":89.560005},{"sentences":[{"text":"To to get a tender like that, we we just it's just word-of-mouth for us, just clients that we already have.","start":91.14,"end":98.755,"sentiment":"neutral","sentiment_score":-0.0526253923418976}],"sentiment":"neutral","sentiment_score":-0.0526253923418976,"channel":1,"num_words":21,"start":91.14,"end":98.755},{"sentences":[{"text":"Okay.","start":100.835,"end":101.235,"sentiment":"neutral","sentiment_score":0.00039354991167783737},{"text":"Okay.","start":101.235,"end":101.735,"sentiment":"neutral","sentiment_score":-0.0001265350729227066},{"text":"Alright.","start":101.795006,"end":102.275,"sentiment":"neutral","sentiment_score":0.009313490241765976},{"text":"Gotcha.","start":102.275,"end":102.775,"sentiment":"neutral","sentiment_score":0.007172828074544668}],"sentiment":"neutral","sentiment_score":0.004188333288766444,"channel":0,"num_words":4,"start":100.835,"end":102.775},{"sentences":[{"text":"Yeah.","start":103.295,"end":103.695,"sentiment":"neutral","sentiment_score":-0.01252717524766922},{"text":"But we lost","start":103.695,"end":104.335,"sentiment":"neutral","sentiment_score":-0.043814778327941895}],"sentiment":"neutral","sentiment_score":-0.035992877557873726,"channel":1,"num_words":4,"start":103.295,"end":104.335},{"sentences":[{"text":"No","start":104.115005,"end":104.355,"sentiment":"neutral","sentiment_score":-0.09120802581310272}],"sentiment":"neutral","sentiment_score":-0.09120802581310272,"channel":0,"num_words":1,"start":104.115005,"end":104.355},{"sentences":[{"text":"this","start":104.335,"end":104.835,"sentiment":"neutral","sentiment_score":-0.09702745079994202}],"sentiment":"neutral","sentiment_score":-0.09702745079994202,"channel":1,"num_words":1,"start":104.335,"end":104.835},{"sentences":[{"text":"worries.","start":104.355,"end":104.855,"sentiment":"neutral","sentiment_score":-0.08800350874662399}],"sentiment":"neutral","sentiment_score":-0.08800350874662399,"channel":0,"num_words":1,"start":104.355,"end":104.855},{"sentences":[{"text":"tender,","start":105.295,"end":105.795,"sentiment":"neutral","sentiment_score":-0.10137183964252472}],"sentiment":"neutral","sentiment_score":-0.10137183964252472,"channel":1,"num_words":1,"start":105.295,"end":105.795},{"sentences":[{"text":"Mhmm.","start":105.715004,"end":106.215004,"sentiment":"neutral","sentiment_score":-0.08293136209249496}],"sentiment":"neutral","sentiment_score":-0.08293136209249496,"channel":0,"num_words":1,"start":105.715004,"end":106.215004},{"sentences":[{"text":"unfortunately.","start":105.855,"end":106.355,"sentiment":"neutral","sentiment_score":-0.11555424332618712}],"sentiment":"neutral","sentiment_score":-0.11555424332618712,"channel":1,"num_words":1,"start":105.855,"end":106.355},{"sentences":[{"text":"Okay.","start":107.950005,"end":108.450005,"sentiment":"neutral","sentiment_score":-0.0424802228808403},{"text":"Okay.","start":108.51,"end":108.75,"sentiment":"neutral","sentiment_score":-0.024379774928092957},{"text":"Okay.","start":108.75,"end":109.07,"sentiment":"neutral","sentiment_score":-0.011630361899733543},{"text":"Okay.","start":109.07,"end":109.47,"sentiment":"neutral","sentiment_score":0.0051285335794091225},{"text":"Okay.","start":109.47,"end":109.71001,"sentiment":"neutral","sentiment_score":0.013836887665092943}],"sentiment":"neutral","sentiment_score":-0.011904987692832946,"channel":0,"num_words":5,"start":107.950005,"end":109.71001},{"sentences":[{"text":"Gotcha.","start":109.71001,"end":110.21001,"sentiment":"neutral","sentiment_score":0.02151343785226345},{"text":"Alright.","start":110.590004,"end":111.07,"sentiment":"neutral","sentiment_score":0.052172549068927765},{"text":"No worries, Corey.","start":111.07,"end":112.53001,"sentiment":"neutral","sentiment_score":0.05777981628974279},{"text":"Do let me","start":113.23,"end":113.71001,"sentiment":"neutral","sentiment_score":0.05824297542373339}],"sentiment":"neutral","sentiment_score":0.05271929525770247,"channel":0,"num_words":8,"start":109.71001,"end":113.71001},{"sentences":[{"text":"Yep.","start":113.67,"end":114.17,"sentiment":"neutral","sentiment_score":0.05306845158338547}],"sentiment":"neutral","sentiment_score":0.05306845158338547,"channel":1,"num_words":1,"start":113.67,"end":114.17},{"sentences":[{"text":"know if you need anything else in future with","start":113.71001,"end":116.270004,"sentiment":"neutral","sentiment_score":0.039917930132812925}],"sentiment":"neutral","sentiment_score":0.039917930132812925,"channel":0,"num_words":9,"start":113.71001,"end":116.270004},{"sentences":[{"text":"Okay.","start":116.07,"end":116.549995,"sentiment":"neutral","sentiment_score":0.027809614315629005}],"sentiment":"neutral","sentiment_score":0.027809614315629005,"channel":1,"num_words":1,"start":116.07,"end":116.549995},{"sentences":[{"text":"hardware,","start":116.270004,"end":116.75,"sentiment":"neutral","sentiment_score":0.01622922718524933}],"sentiment":"neutral","sentiment_score":0.01622922718524933,"channel":0,"num_words":1,"start":116.270004,"end":116.75},{"sentences":[{"text":"Thank","start":116.549995,"end":116.78999,"sentiment":"neutral","sentiment_score":0.10559479147195816}],"sentiment":"neutral","sentiment_score":0.10559479147195816,"channel":1,"num_words":1,"start":116.549995,"end":116.78999},{"sentences":[{"text":"software,","start":116.75,"end":117.25,"sentiment":"neutral","sentiment_score":0.10471060872077942}],"sentiment":"neutral","sentiment_score":0.10471060872077942,"channel":0,"num_words":1,"start":116.75,"end":117.25},{"sentences":[{"text":"you.","start":116.78999,"end":117.28999,"sentiment":"neutral","sentiment_score":0.07057295739650726}],"sentiment":"neutral","sentiment_score":0.07057295739650726,"channel":1,"num_words":1,"start":116.78999,"end":117.28999},{"sentences":[{"text":"anything.","start":117.39,"end":117.89,"sentiment":"neutral","sentiment_score":0.06101442873477936},{"text":"Yeah?","start":117.950005,"end":118.450005,"sentiment":"neutral","sentiment_score":0.04420236498117447}],"sentiment":"neutral","sentiment_score":0.05260839685797691,"channel":0,"num_words":2,"start":117.39,"end":118.450005},{"sentences":[{"text":"Yeah.","start":118.63,"end":118.869995,"sentiment":"neutral","sentiment_score":0.06042876839637756}],"sentiment":"neutral","sentiment_score":0.06042876839637756,"channel":1,"num_words":1,"start":118.63,"end":118.869995},{"sentences":[{"text":"Alright.","start":118.75,"end":119.25,"sentiment":"neutral","sentiment_score":0.14476580917835236}],"sentiment":"neutral","sentiment_score":0.14476580917835236,"channel":0,"num_words":1,"start":118.75,"end":119.25},{"sentences":[{"text":"Great.","start":118.869995,"end":119.10999,"sentiment":"neutral","sentiment_score":0.297169029712677},{"text":"I'll get in touch as soon as we get something else.","start":119.10999,"end":121.47288,"sentiment":"neutral","sentiment_score":0.20333774794231763}],"sentiment":"neutral","sentiment_score":0.2111570214231809,"channel":1,"num_words":12,"start":118.869995,"end":121.47288},{"sentences":[{"text":"Okay.","start":122.62294,"end":123.10294,"sentiment":"neutral","sentiment_score":0.1194814145565033},{"text":"Alright.","start":123.10294,"end":123.58294,"sentiment":"neutral","sentiment_score":0.17913870513439178},{"text":"Thank you.","start":123.58294,"end":124.322945,"sentiment":"neutral","sentiment_score":0.2941109985113144}],"sentiment":"neutral","sentiment_score":0.22171052917838097,"channel":0,"num_words":4,"start":122.62294,"end":124.322945},{"sentences":[{"text":"Alright.","start":124.51288,"end":124.83288,"sentiment":"neutral","sentiment_score":0.2561480700969696},{"text":"Thanks so much.","start":124.83288,"end":125.97288,"sentiment":"positive","sentiment_score":0.47013763586680096},{"text":"Bye.","start":126.032875,"end":126.532875,"sentiment":"neutral","sentiment_score":0.201297327876091}],"sentiment":"positive","sentiment_score":0.3735716611146927,"channel":1,"num_words":5,"start":124.51288,"end":126.532875},{"sentences":[{"text":"Bye.","start":126.06294,"end":126.56294,"sentiment":"neutral","sentiment_score":0.12920242547988892},{"text":"Bye.","start":126.94294,"end":127.44294,"sentiment":"neutral","sentiment_score":0.0704634040594101}],"sentiment":"neutral","sentiment_score":0.0998329147696495,"channel":0,"num_words":2,"start":126.06294,"end":127.44294}]},"summary":{"result":"success","short":"The customer, Corey, receives a call from Ross at Tech Home regarding his inquiry for a Samsung 43 inch TV. However, due to a lost scope, they do not need the TVs and will instead use word-of-mouth to tend to a commercial flooring company. Ross also asks if Corey has a past tender and explains that they lost the scope of the job."},"intents":{"segments":[{"text":"Corey, actually, I was just getting back to you regarding your inquiry for a Samsung 43 inch. Yeah.","start_word":23,"end_word":40,"intents":[{"intent":"Inquire about samsung 43 inch tvs","confidence_score":0.05803232}]},{"text":"And is there a way we can apply for the tender? Normally, estimate one or just by word-of-mouth? Sorry.","start_word":175,"end_word":193,"intents":[{"intent":"Apply for tender","confidence_score":0.27702978},{"intent":"Apply for bid","confidence_score":0.014393554}]}]},"sentiments":{"segments":[{"text":"Hello? Hello? Hello? Hi, Corey. This is Ross with Tech Home. How are you?","start_word":0,"end_word":13,"sentiment":"neutral","sentiment_score":0.12405113130807877},{"text":"I'm good. Thanks. How are you? I'm creating good.","start_word":14,"end_word":22,"sentiment":"positive","sentiment_score":0.46496543288230896},{"text":"Corey, actually, I was just getting back to you regarding your inquiry for a Samsung 43 inch. Yeah. So we've actually lost the the scope of the job that I was inquiring about, why we needed the TVs. We actually didn't get the tender for that job, so we won't be able to supply the TVs, for this. Yeah. We don't need have a need for them anymore, unfortunately. But if we do get another chance to tender for another job where we can supply, I'll get in touch. Mhmm. Yeah. Sure. And it says, like like, do you have past attendee? Right? So it's pretty much we're just a commercial flooring company, and we're just sometimes invited to tend us a mine site refurbishment where we Mhmm. put in our quote that we could potentially provide the electrics for the quote, but they just pop up every now and then. Okay. And is there a way we can apply for the tender? Normally, estimate one or just by word-of-mouth? Sorry. Come again? To to get a tender like that, we we just it's just word-of-mouth for us, just clients that we already have. Okay. Okay. Alright. Gotcha. Yeah. But we lost No this worries. tender, Mhmm. unfortunately. Okay. Okay. Okay. Okay. Okay. Gotcha. Alright. No worries, Corey. Do let me Yep. know if you need anything else in future with Okay. hardware, Thank software, you. anything. Yeah? Yeah. Alright. Great. I'll get in touch as soon as we get something else. Okay. Alright. Thank you. Alright.","start_word":23,"end_word":279,"sentiment":"neutral","sentiment_score":-0.028585679829120636},{"text":"Thanks so much.","start_word":280,"end_word":282,"sentiment":"positive","sentiment_score":0.4548823535442352},{"text":"Bye. Bye. Bye.","start_word":283,"end_word":285,"sentiment":"neutral","sentiment_score":0.14138559997081757}],"average":{"sentiment":"neutral","sentiment_score":0.0061448954011751634}}}}