{"metadata":{"transaction_key":"deprecated","request_id":"019f2b59-8fe2-75c0-a117-1b974bdec21f","sha256":"a8298c235d99a31077cabedff847879ca15b0ccfeb784ff4abc3139efe9b3ac7","created":"2026-07-04T04:18:40.171Z","duration":2620.368,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":5995,"output_tokens":120},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":7044,"output_tokens":7057},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":7044,"output_tokens":564}},"results":{"channels":[{"alternatives":[{"transcript":"Good afternoon, Ethel. Hi. How are you? Yes. Hello. Okay. One second. May I have the account holder's name, please? The the the name that owns the account. Oh, for the it's just for an Internet connection. Right? Yeah. The name, please. Who? Yeah. How do you spell it? Okay. So Shuang Huang? Okay. One second. One second. I just gotta pull out your account so I can see what address it is and okay. Paste. When did you receive the router? Oh, okay. Cool. Alright. I'm just so you have okay. So you got a white box on the wall? Okay. Is that switched on? Yep. You don't need to do that. You would have received a text that everything's all done. You just gotta hook it up, and that's it. You haven't pressed any reset buttons or anything like that? No. Your one or our or the one we sent you? Oh, so we're using your router. Right? Oh, sorry. I thought you were okay. Okay. So it's telling me here it's showing me here that there's no link, which means that the white box is turned off. Yeah. The one on the wall. Mic Mikroktek. How many lights are flashing? Is the top light flashing or the raw flashing? Okay. So why am I getting here no link? Alright. So can you connect the router to that box? So the box will have one Ethernet slot. It's a data cable that you plug into, the white box, and then the other end of the cable, you plug it into the WAN port of your router. Okay. So what you need to do now is log in to your router interface. Okay. So you need what router are you using, do you, if you don't mind me asking? Is it a Wi Fi six or the old Wi Fi five? Yeah. Because you got you got the boost. You got the 104 40, which is the boost 500. And if it's the old Wi Fi five, it won't work. You need minimum the Wi Fi six. If I give you a mobile number, can you send a photo of it? Yeah. But on the sticker underneath the router, it should tell you what model it is. Yeah. The sticker that's on it, if you don't mind. Yeah. I'll give you the number. You ready? 04037636, yeah, and 744. You can send it on text or you can send it via via WhatsApp, whatever's easy for you. Yep. Okay. Yeah. Yeah. Underneath it, there's a sticker there. I just want I just wanna see that. Yeah. Oh, you're in a new place in Victoria, aren't you? You're in Marumbina. That's that new place. Alright. That's cool. It's not far from where we have our office, actually. Oh, you should have data on your phone. No. On your phone, not the text message. No. You shouldn't have to. 0403 763 744. Wait a minute. I'll call you from this number. Has the call come through? Yeah. Send the photo there. Oh, I got it. I got it. I got the photo. K. So you got the next oh, that's the NETGEAR a x 6,000 Wi Fi router. Okay. So if it's the a x three six, there should be a WiFi seven, if I'm not wrong. Yeah. Yeah. Yeah. It's a top of the range. Let me just check the model. Hang on a sec. Okay. So sorry. Hang on a sec. Okay. So we got does that, like, have the Netgear, the photo, if I'm not wrong? It has, like, two panel two two flaps on one on each side? Okay. So that's a Tri Band AX. Oh, that's the well, that's a Wi Fi six. Alright. So it's alright. So you got the Netgear Tri Band AX eight streaming Wi Fi router brand new. $439. Bloody hell, mate. Can I achieve? Alright. So now that's alright. So what you need to do now so what you need to do is connect to the Wi Fi of that router. Okay? And then you need to log into the router interface, which is okay. So it'll be routerlogin.net. What page what what page are you in? You can you send me a screen? No. Not the Wi Fi. We need to go to the WAN settings. If you can just send me a screenshot. Yeah, please. Yeah. Okay. Here we go. What are you sure? What are you saying? Yeah. You got I can't sorry, mate. The the the screenshot you sent me, it's a bit blurry. I can't see it too well. So I can see you put in port login. That doesn't say what that login is. I can see if the login's in there, but this is the Yeah. But this login is for service name if required, so that's not it. Even though it's the right username and password, on the right hand side, you got those tabs. What do they say, the tabs? On the left hand side or whatever? You got one, two, three, four, five, six, seven tabs. I can't read it properly. Yep. Alright. So if you click on the Internet, what do you get? Yeah. If you if you don't mind, but send me also what what you see on that Internet page. I'm gonna do something here. Okay. Let's have a look. Okay. So you got it set up as get dynamically dynamically from your ISP. That's the wrong one. Underneath that, you got use static IP. That's still the wrong one. Is there anything under use static IP? Okay. So I'm looking at your screenshot. You got Internet settings, WEM preference. Do you does your Internet connection require login? You got yes, idle time out. Then underneath that, you got Internet IP address. And there's a red there's a red dot that says get dynamically from ISP. Underneath that, you got use static IP address. And then is there anything underneath that where it says triple POE anywhere? Yep. Show me. Yeah. I don't see I can't oh, hang on. There's another one here. Internet. There's your Internet. No. I don't see it. Can you send that to me? Well, that's where you gotta select triple p o e, and that's where you put in your username and password. So once you select p p p o e, it'll ask you for a username and password, and that's where you gotta put the 1156@airtel.net.au and whatever the password is is, because I can't see it from here, which will be, if I'm not wrong, AIRWithAA12301156. So that's where you need to put in your username and password in in the triple POE settings. Once you've done that and you click save, let me know. Yep. Yeah. Sure. No problem. Yep. Yep. Yep. Not a problem. Do you have a laptop? Yeah. It's a lot easier to do it with a laptop. Anyway, no. That's alright. Let's just, yeah, wait until this one comes in first. I haven't got it yet. The laptop, is it Windows or Apple? Does that have a Ethernet socket on it, connection? Well, that's what I'm saying. When I looked at your address, it says no link. Can you send me a photo of all that? Yeah. All everything that you've got there that's set that has all the Internet connection tables and all that stuff. Yeah. Click apply, but I I haven't received any Yeah. But you click apply. That's alright. Mhmm. Do you have WhatsApp on your phone? Okay. No. I think if this is not gonna work, we might need to go and get the laptop out. And then what you do is you connect an Ethernet cable from the LAN one router to your to your laptop. And then with yeah. But it's here here it's still saying no link. So I I really need I need to see if yeah. Because I'm getting that link. And if I get that link, I don't think we're gonna get an Internet. So I'm not sure how it's all connected. There's no link. It's telling me two things. Either the white box is not switched off or there's a fiber link issue there, which then I'll I would need to log a file and super network. And that that's that doesn't matter. Doesn't that that's doesn't matter about that. What router was that? Okay. So you're you're using the router that you're using, it's a little bit more complex because it's an a x 6,000, which which will suit your boost or the the connection that you're on. So it's just it's just a little bit different to a standard Wi Fi six router, which it pretty much does the same things. It just the one does one pop of thing on a basic level for your residential, but the one you've got is more on a different level, let's say, if you're gaming or something like that. If that makes any sense. So what I need okay. So what we'll do are you able to put a Ethernet cable from your router, the the one that you wanna connect in one of the LAN ports to your directly to your laptop? Okay. Now what I want you to do, I want you to download this program. It's called TeamViewer, t e a m v I e w e r. I'll text it to you, and that'll give me access from my end. Yeah. Just if you download the TeamViewer, connect the your router, the the Nighthawk, in one of the LAN ports, you put in the Ethernet cable in there and then the other end to your laptop. Make sure that the WAN port of the router is connected to the box on the wall hook. And that that's all I need. If you can do that, download TeamViewer for support purpose only. You'll need to hotspot your laptop while I do this. And then sorry? Yeah. But today, it's Saturday. It's all shut. But if we send if we send out a technician, there is a cost to it. Yeah. Because it's not our it's not our yeah. I've just texted to you. And he downloaded this for support purpose only. Yeah. So €10 for support. Then once you've downloaded it, it'll give you a partner ID and a password. I just need the partner ID, and then I'll log that in. And then I'll ask you for the password when once it asks me. Yeah. I'm at QuickSupport. Yeah. Yeah. No. Take your time. For code? What do you mean? It should provide you it should provide you an ID number of about nine digits and a password. That's what I need from you. Yep. Yep. Okay. It's gonna ask yeah. Hang on. It's hang on. It hasn't asked me for it yet. It'll ask me because it's fully encrypted. Okay. What's the password? Yep. Sorry? Yep. Yep. Okay. It's in Chinese. Is that Chinese? Can you put it in English, please? Oh, no. But that's the download. Okay. That's alright. Okay. So what I want you to do, the Ethernet cable on your laptop, just pull it out for two seconds and then put it back in. No. No. I need the hotspot. Otherwise, it'll just cut me off. I just okay. So I'm just gonna put you on hold for a second. I just need to check something, and I'll pull you back. Alright? I'll I'll I'll just put you on hold. Okay? Okay. Sorry about that. Alright. Can you now open up your Google Chrome and show me where the router is? Okay. Didn't you say you logged oh, you haven't logged in. Sorry, mate. You haven't logged in to the router interface. Okay. So can you put in hang on a sec. Where is it? No. No. No. I need you to put in I need you to connect. Okay. So now we've got the cable there. That's fine. I just need you to write down in the URL, route to login.net. Yep. Okay. And then you got a username and password? If you could change that to English, it'll help me a lot. Okay. Okay. So I'm gonna okay. Cool. Yeah. Yeah. No worries. Just wait until it's downloaded. Yep. It does have English. Alright. I'll I'll take over from here. Is that alright? Internet for PPPO eight. Now I need you to send me a photo of the cable that's connected to the white box and the back of your router where that cable's connected to. Please. No. I haven't received the photos yet. Okay. You wanna sign in again? Please? Yep. No. That hasn't come through yet. No. Yeah. No. I haven't received anything at the moment. No. Seven four four. Yeah. Because I I I send you a text. Yeah. No. I just sent you a text now. Did you get it? Yeah. No. I haven't got the photos yet. That's why we ask people if they got WhatsApp. It's just a lot easier. Sorry? I just sent the phone on WhatsApp. Yeah. Oh, okay. Hang on a sec. Hang on. So you got WhatsApp already downloaded? Okay. One second. 452. I have to send you a text. Yeah. I think this is gonna might have to log a fault. Alright. So I can see that cable's is that the WAN port that's in? Because I can only just see the light. I need to see where it's plugged into, and I think you got it plugged into the wrong port. Okay. So so it just says Internet. And then you got 1234, or you got it in number one? Okay. Okay. No. So that should be alright. Alright. Let me just do something here. No. That's all good. That's all good. Yep. I'm still getting that link. So I gotta fill in there's a fault with the white box or it might need a port swap. They haven't set it up properly from the super networks. So I think everything looks good. Just let me log a phone. Give me a couple of minutes. Well, I don't know what happened. Were you with Airtel, or were you with a different company before? How do you know it was working? Okay. So you had it connected to the Wi Fi and it was working? Well, which router was that? Was that one of our routers? Or okay. I got it. Got it. Got it. Got it. I know what you're talking about. Now in that case yeah. But it wouldn't be working now because you've had to is is this a completely new building? Yes. I would have been working with Acom for a short while, and then it would have just clicked off. Anyway, look. Hang on a sec. Yeah. But if you put that router back in, do you think it's gonna work? Well, it's coming up as no link. That's why, to me, that's telling me it's 50 Rosella Marambina Unit 3 it's Unit 310. Right? Okay. Yep. Sure. When did you move into this place? Okay. So that's what would've happened there for sure. Okay. Netgear. Hang up. No. It's got to do with the it's got to do with that white box on the wall. There's no link. Otherwise, it'll be working. So if it was working before, it must be something that they've done, and they've just disconnected or something like that, the service. For whatever reason, I'm not sure. So you can't have it working with one and not working with the other? Alright. Blah blah blah. So this has no link tomorrow. Let me alright. Alright. So there's a fault that's been locked. You know what the I think I know what the problem is. There is they they need to do what they call a port swap from the super network's end. Once they've done that, that service will come up straight away. No. No. No. No. Just a port swap they do from their back end. Alright. No. Because everything seems to be connected correctly. The router is a Wi Fi six. They're good routers, though. Is that is the Nick? Yeah. What was the can you send the photo of the other router? I think it was a was it a tape, you think, or an Asus, or or you don't know? Yeah. I know which one it is. No. It's all good. Yeah. I know which one it is. Yeah. Because you've done everything right here. You got the password here, username there. Oh, what happened to the password? Yeah. That's the password there. Oh, is it disconnected? Service has gone very slow. Okay. Definitely, the problem is the white box on the wall. They've they haven't connected up properly. So I'm just waiting for them to fix that up. It shouldn't take too long. No. Nothing's come up. Yeah. Just leave everything as it is, and, hopefully, they'll get that fixed up. Yeah. Don't worry about your domain name server DNS and stuff like that. That'll get it automatically. Yeah. Yeah. I'm gonna log out of your laptop. Yeah. You can unplug it now. I'll keep an eye on it from here. As soon as it's up, I'll text you. I'll give you a text. But it it shouldn't be that long. It's only just yeah. Just leave everything the way it's connected with that new router of yours, the Netgear. Yeah. They're good routers, those ones. And then it's an a x 6,000. So I think the a the Asus, if I'm not wrong, is probably a a x 1,200. Something big difference. But if you put the if you put the Asus on there now, it's not gonna work. Alright. Alright. Because it was still I think it might actually work. It might be connected still to to the old port, and I just need to swap the port over. That's probably why. Yeah. Alright. Alright. So just, yeah, just let yeah. Not a problem. That's why we're here for just yeah. Leave it everything as it is. It shouldn't take too long, and I'll once it's done, I'll just give you a text. Alright? Alright. Have a nice day. Thank you. Bye bye. 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afternoon, Ethel. Hi. How are you? Yes. Hello.\n\nOkay. One second. May I have the account holder's name, please? The the the name that owns the account. Oh, for the it's just for an Internet connection.\n\nRight? Yeah. The name, please. Who? Yeah.\n\nHow do you spell it? Okay. So Shuang Huang? Okay. One second.\n\nOne second. I just gotta pull out your account so I can see what address it is and okay. Paste. When did you receive the router? Oh, okay.\n\nCool. Alright. I'm just so you have okay. So you got a white box on the wall? Okay.\n\nIs that switched on? Yep. You don't need to do that. You would have received a text that everything's all done. You just gotta hook it up, and that's it.\n\nYou haven't pressed any reset buttons or anything like that? No. Your one or our or the one we sent you? Oh, so we're using your router. Right?\n\nOh, sorry. I thought you were okay. Okay. So it's telling me here it's showing me here that there's no link, which means that the white box is turned off. Yeah.\n\nThe one on the wall. Mic Mikroktek. How many lights are flashing? Is the top light flashing or the raw flashing? Okay.\n\nSo why am I getting here no link? Alright. So can you connect the router to that box? So the box will have one Ethernet slot. It's a data cable that you plug into, the white box, and then the other end of the cable, you plug it into the WAN port of your router.\n\nOkay. So what you need to do now is log in to your router interface. Okay. So you need what router are you using, do you, if you don't mind me asking? Is it a Wi Fi six or the old Wi Fi five?\n\nYeah. Because you got you got the boost. You got the 104 40, which is the boost 500. And if it's the old Wi Fi five, it won't work. You need minimum the Wi Fi six.\n\nIf I give you a mobile number, can you send a photo of it? Yeah. But on the sticker underneath the router, it should tell you what model it is. Yeah. The sticker that's on it, if you don't mind.\n\nYeah. I'll give you the number. You ready? 04037636, yeah, and 744. You can send it on text or you can send it via via WhatsApp, whatever's easy for you.\n\nYep. Okay. Yeah. Yeah. Underneath it, there's a sticker there.\n\nI just want I just wanna see that. Yeah. Oh, you're in a new place in Victoria, aren't you? You're in Marumbina. That's that new place.\n\nAlright. That's cool. It's not far from where we have our office, actually. Oh, you should have data on your phone. No.\n\nOn your phone, not the text message. No. You shouldn't have to. 0403 763 744. Wait a minute.\n\nI'll call you from this number. Has the call come through? Yeah. Send the photo there. Oh, I got it.\n\nI got it. I got the photo. K. So you got the next oh, that's the NETGEAR a x 6,000 Wi Fi router. Okay.\n\nSo if it's the a x three six, there should be a WiFi seven, if I'm not wrong. Yeah. Yeah. Yeah. It's a top of the range.\n\nLet me just check the model. Hang on a sec. Okay. So sorry. Hang on a sec.\n\nOkay. So we got does that, like, have the Netgear, the photo, if I'm not wrong? It has, like, two panel two two flaps on one on each side? Okay. So that's a Tri Band AX.\n\nOh, that's the well, that's a Wi Fi six. Alright. So it's alright. So you got the Netgear Tri Band AX eight streaming Wi Fi router brand new. $439.\n\nBloody hell, mate. Can I achieve? Alright. So now that's alright. So what you need to do now so what you need to do is connect to the Wi Fi of that router.\n\nOkay? And then you need to log into the router interface, which is okay. So it'll be routerlogin.net. What page what what page are you in? You can you send me a screen?\n\nNo. Not the Wi Fi. We need to go to the WAN settings. If you can just send me a screenshot. Yeah, please.\n\nYeah. Okay. Here we go. What are you sure? What are you saying?\n\nYeah. You got I can't sorry, mate. The the the screenshot you sent me, it's a bit blurry. I can't see it too well. So I can see you put in port login.\n\nThat doesn't say what that login is. I can see if the login's in there, but this is the Yeah. But this login is for service name if required, so that's not it. Even though it's the right username and password, on the right hand side, you got those tabs. What do they say, the tabs?\n\nOn the left hand side or whatever? You got one, two, three, four, five, six, seven tabs. I can't read it properly. Yep. Alright.\n\nSo if you click on the Internet, what do you get? Yeah. If you if you don't mind, but send me also what what you see on that Internet page. I'm gonna do something here. Okay.\n\nLet's have a look. Okay. So you got it set up as get dynamically dynamically from your ISP. That's the wrong one. Underneath that, you got use static IP.\n\nThat's still the wrong one. Is there anything under use static IP? Okay. So I'm looking at your screenshot. You got Internet settings, WEM preference.\n\nDo you does your Internet connection require login? You got yes, idle time out. Then underneath that, you got Internet IP address. And there's a red there's a red dot that says get dynamically from ISP. Underneath that, you got use static IP address.\n\nAnd then is there anything underneath that where it says triple POE anywhere? Yep. Show me. Yeah. I don't see I can't oh, hang on.\n\nThere's another one here. Internet. There's your Internet. No. I don't see it.\n\nCan you send that to me? Well, that's where you gotta select triple p o e, and that's where you put in your username and password. So once you select p p p o e, it'll ask you for a username and password, and that's where you gotta put the 1156@airtel.net.au and whatever the password is is, because I can't see it from here, which will be, if I'm not wrong, AIRWithAA12301156. So that's where you need to put in your username and password in in the triple POE settings. Once you've done that and you click save, let me know.\n\nYep. Yeah. Sure. No problem. Yep.\n\nYep. Yep. Not a problem. Do you have a laptop? Yeah.\n\nIt's a lot easier to do it with a laptop. Anyway, no. That's alright. Let's just, yeah, wait until this one comes in first. I haven't got it yet.\n\nThe laptop, is it Windows or Apple? Does that have a Ethernet socket on it, connection? Well, that's what I'm saying. When I looked at your address, it says no link. Can you send me a photo of all that?\n\nYeah. All everything that you've got there that's set that has all the Internet connection tables and all that stuff. Yeah. Click apply, but I I haven't received any Yeah. But you click apply.\n\nThat's alright. Mhmm. Do you have WhatsApp on your phone? Okay. No.\n\nI think if this is not gonna work, we might need to go and get the laptop out. And then what you do is you connect an Ethernet cable from the LAN one router to your to your laptop. And then with yeah. But it's here here it's still saying no link. So I I really need I need to see if yeah.\n\nBecause I'm getting that link. And if I get that link, I don't think we're gonna get an Internet. So I'm not sure how it's all connected. There's no link. It's telling me two things.\n\nEither the white box is not switched off or there's a fiber link issue there, which then I'll I would need to log a file and super network. And that that's that doesn't matter. Doesn't that that's doesn't matter about that. What router was that? Okay.\n\nSo you're you're using the router that you're using, it's a little bit more complex because it's an a x 6,000, which which will suit your boost or the the connection that you're on. So it's just it's just a little bit different to a standard Wi Fi six router, which it pretty much does the same things. It just the one does one pop of thing on a basic level for your residential, but the one you've got is more on a different level, let's say, if you're gaming or something like that. If that makes any sense. So what I need okay.\n\nSo what we'll do are you able to put a Ethernet cable from your router, the the one that you wanna connect in one of the LAN ports to your directly to your laptop? Okay. Now what I want you to do, I want you to download this program. It's called TeamViewer, t e a m v I e w e r. I'll text it to you, and that'll give me access from my end.\n\nYeah. Just if you download the TeamViewer, connect the your router, the the Nighthawk, in one of the LAN ports, you put in the Ethernet cable in there and then the other end to your laptop. Make sure that the WAN port of the router is connected to the box on the wall hook. And that that's all I need. If you can do that, download TeamViewer for support purpose only.\n\nYou'll need to hotspot your laptop while I do this. And then sorry? Yeah. But today, it's Saturday. It's all shut.\n\nBut if we send if we send out a technician, there is a cost to it. Yeah. Because it's not our it's not our yeah. I've just texted to you. And he downloaded this for support purpose only.\n\nYeah. So €10 for support. Then once you've downloaded it, it'll give you a partner ID and a password. I just need the partner ID, and then I'll log that in. And then I'll ask you for the password when once it asks me.\n\nYeah. I'm at QuickSupport. Yeah. Yeah. No.\n\nTake your time. For code? What do you mean? It should provide you it should provide you an ID number of about nine digits and a password. That's what I need from you.\n\nYep. Yep. Okay. It's gonna ask yeah. Hang on.\n\nIt's hang on. It hasn't asked me for it yet. It'll ask me because it's fully encrypted. Okay. What's the password?\n\nYep. Sorry? Yep. Yep. Okay.\n\nIt's in Chinese. Is that Chinese? Can you put it in English, please? Oh, no. But that's the download.\n\nOkay. That's alright. Okay. So what I want you to do, the Ethernet cable on your laptop, just pull it out for two seconds and then put it back in. No.\n\nNo. I need the hotspot. Otherwise, it'll just cut me off. I just okay. So I'm just gonna put you on hold for a second.\n\nI just need to check something, and I'll pull you back. Alright? I'll I'll I'll just put you on hold. Okay? Okay.\n\nSorry about that. Alright. Can you now open up your Google Chrome and show me where the router is? Okay. Didn't you say you logged oh, you haven't logged in.\n\nSorry, mate. You haven't logged in to the router interface. Okay. So can you put in hang on a sec. Where is it?\n\nNo. No. No. I need you to put in I need you to connect. Okay.\n\nSo now we've got the cable there. That's fine. I just need you to write down in the URL, route to login.net. Yep. Okay.\n\nAnd then you got a username and password? If you could change that to English, it'll help me a lot. Okay. Okay. So I'm gonna okay.\n\nCool. Yeah. Yeah. No worries. Just wait until it's downloaded.\n\nYep. It does have English. Alright. I'll I'll take over from here. Is that alright?\n\nInternet for PPPO eight. Now I need you to send me a photo of the cable that's connected to the white box and the back of your router where that cable's connected to. Please. No. I haven't received the photos yet.\n\nOkay. You wanna sign in again? Please? Yep. No.\n\nThat hasn't come through yet. No. Yeah. No. I haven't received anything at the moment.\n\nNo. Seven four four. Yeah. Because I I I send you a text. Yeah.\n\nNo. I just sent you a text now. Did you get it? Yeah. No.\n\nI haven't got the photos yet. That's why we ask people if they got WhatsApp. It's just a lot easier. Sorry? I just sent the phone on WhatsApp.\n\nYeah. Oh, okay. Hang on a sec. Hang on. So you got WhatsApp already downloaded?\n\nOkay. One second. 452. I have to send you a text. Yeah.\n\nI think this is gonna might have to log a fault. Alright. So I can see that cable's is that the WAN port that's in? Because I can only just see the light. I need to see where it's plugged into, and I think you got it plugged into the wrong port.\n\nOkay. So so it just says Internet. And then you got 1234, or you got it in number one? Okay. Okay.\n\nNo. So that should be alright. Alright. Let me just do something here. No.\n\nThat's all good. That's all good. Yep. I'm still getting that link. So I gotta fill in there's a fault with the white box or it might need a port swap.\n\nThey haven't set it up properly from the super networks. So I think everything looks good. Just let me log a phone. Give me a couple of minutes. Well, I don't know what happened.\n\nWere you with Airtel, or were you with a different company before? How do you know it was working? Okay. So you had it connected to the Wi Fi and it was working? Well, which router was that?\n\nWas that one of our routers? Or okay. I got it. Got it. Got it.\n\nGot it. I know what you're talking about. Now in that case yeah. But it wouldn't be working now because you've had to is is this a completely new building? Yes.\n\nI would have been working with Acom for a short while, and then it would have just clicked off. Anyway, look. Hang on a sec. Yeah. But if you put that router back in, do you think it's gonna work?\n\nWell, it's coming up as no link. That's why, to me, that's telling me it's 50 Rosella Marambina Unit 3 it's Unit 310. Right? Okay. Yep.\n\nSure. When did you move into this place? Okay. So that's what would've happened there for sure. Okay.\n\nNetgear. Hang up. No. It's got to do with the it's got to do with that white box on the wall. There's no link.\n\nOtherwise, it'll be working. So if it was working before, it must be something that they've done, and they've just disconnected or something like that, the service. For whatever reason, I'm not sure. So you can't have it working with one and not working with the other? Alright.\n\nBlah blah blah. So this has no link tomorrow. Let me alright. Alright. So there's a fault that's been locked.\n\nYou know what the I think I know what the problem is. There is they they need to do what they call a port swap from the super network's end. Once they've done that, that service will come up straight away. No. No.\n\nNo. No. Just a port swap they do from their back end. Alright. No.\n\nBecause everything seems to be connected correctly. The router is a Wi Fi six. They're good routers, though. Is that is the Nick? Yeah.\n\nWhat was the can you send the photo of the other router? I think it was a was it a tape, you think, or an Asus, or or you don't know? Yeah. I know which one it is. No.\n\nIt's all good. Yeah. I know which one it is. Yeah. Because you've done everything right here.\n\nYou got the password here, username there. Oh, what happened to the password? Yeah. That's the password there. Oh, is it disconnected?\n\nService has gone very slow. Okay. Definitely, the problem is the white box on the wall. They've they haven't connected up properly. So I'm just waiting for them to fix that up.\n\nIt shouldn't take too long. No. Nothing's come up. Yeah. Just leave everything as it is, and, hopefully, they'll get that fixed up.\n\nYeah. Don't worry about your domain name server DNS and stuff like that. That'll get it automatically. Yeah. Yeah.\n\nI'm gonna log out of your laptop. Yeah. You can unplug it now. I'll keep an eye on it from here. As soon as it's up, I'll text you.\n\nI'll give you a text. But it it shouldn't be that long. It's only just yeah. Just leave everything the way it's connected with that new router of yours, the Netgear. Yeah.\n\nThey're good routers, those ones. And then it's an a x 6,000. So I think the a the Asus, if I'm not wrong, is probably a a x 1,200. Something big difference. But if you put the if you put the Asus on there now, it's not gonna work.\n\nAlright. Alright. Because it was still I think it might actually work. It might be connected still to to the old port, and I just need to swap the port over. That's probably why.\n\nYeah. Alright. Alright. So just, yeah, just let yeah. Not a problem.\n\nThat's why we're here for just yeah. Leave it everything as it is. It shouldn't take too long, and I'll once it's done, I'll just give you a text. Alright? Alright.\n\nHave a nice day. Thank you. Bye bye. Bye.","paragraphs":[{"sentences":[{"text":"Good afternoon, Ethel.","start":0.32,"end":1.46,"sentiment":"positive","sentiment_score":0.4151251018047333},{"text":"Hi.","start":3.12,"end":3.36,"sentiment":"positive","sentiment_score":0.5033876299858093},{"text":"How are you?","start":3.36,"end":4.1,"sentiment":"positive","sentiment_score":0.4980044364929199},{"text":"Yes.","start":5.2,"end":5.44,"sentiment":"neutral","sentiment_score":0.11513882875442503},{"text":"Hello.","start":5.44,"end":5.94,"sentiment":"neutral","sentiment_score":-0.02481919527053833}],"sentiment":"positive","sentiment_score":0.37034398648473954,"num_words":9,"start":0.32,"end":5.94},{"sentences":[{"text":"Okay.","start":12.745,"end":13.225,"sentiment":"neutral","sentiment_score":-0.03142063319683075},{"text":"One second.","start":13.225,"end":13.785,"sentiment":"neutral","sentiment_score":-0.01047429209575057},{"text":"May I have the account holder's name, please?","start":13.785,"end":16.285,"sentiment":"neutral","sentiment_score":-0.004932066018227488},{"text":"The the the name that owns the account.","start":19.145,"end":22.205,"sentiment":"neutral","sentiment_score":-0.030060809338465333},{"text":"Oh, for the it's just for an Internet connection.","start":22.825,"end":24.825,"sentiment":"neutral","sentiment_score":-0.027591557035015687}],"sentiment":"neutral","sentiment_score":-0.02073700834132199,"num_words":28,"start":12.745,"end":24.825},{"sentences":[{"text":"Right?","start":24.825,"end":25.325,"sentiment":"neutral","sentiment_score":-0.009191692806780338},{"text":"Yeah.","start":26.105,"end":26.425,"sentiment":"neutral","sentiment_score":0.019660193473100666},{"text":"The name, please.","start":26.425,"end":27.404999,"sentiment":"neutral","sentiment_score":0.012855198855201403},{"text":"Who?","start":32.16,"end":32.66,"sentiment":"neutral","sentiment_score":-0.003663587383925915},{"text":"Yeah.","start":36.08,"end":36.32,"sentiment":"neutral","sentiment_score":0.014450207352638245}],"sentiment":"neutral","sentiment_score":0.008545816742948123,"num_words":7,"start":24.825,"end":36.32},{"sentences":[{"text":"How do you spell it?","start":36.32,"end":37.46,"sentiment":"neutral","sentiment_score":0.0053970467299222944},{"text":"Okay.","start":42.605,"end":43.004997,"sentiment":"neutral","sentiment_score":0.016778483986854553},{"text":"So Shuang Huang?","start":43.004997,"end":44.145,"sentiment":"neutral","sentiment_score":0.01607733095685641},{"text":"Okay.","start":45.725,"end":46.125,"sentiment":"neutral","sentiment_score":0.022519195452332497},{"text":"One second.","start":46.125,"end":46.864998,"sentiment":"neutral","sentiment_score":0.011728426441550255}],"sentiment":"neutral","sentiment_score":0.011497646570205688,"num_words":12,"start":36.32,"end":46.864998},{"sentences":[{"text":"One second.","start":47.004997,"end":47.824997,"sentiment":"neutral","sentiment_score":0.010417887941002846},{"text":"I just gotta pull out your account so I can see what address it is and okay.","start":49.085,"end":54.385,"sentiment":"neutral","sentiment_score":0.022674048429026324},{"text":"Paste.","start":54.524998,"end":55.024998,"sentiment":"neutral","sentiment_score":0.016935594379901886},{"text":"When did you receive the router?","start":60.780003,"end":62.4,"sentiment":"neutral","sentiment_score":0.02685707590232293},{"text":"Oh, okay.","start":67.42,"end":67.9,"sentiment":"neutral","sentiment_score":0.19388531893491745}],"sentiment":"neutral","sentiment_score":0.034719403101397414,"num_words":28,"start":47.004997,"end":67.9},{"sentences":[{"text":"Cool.","start":67.9,"end":68.4,"sentiment":"neutral","sentiment_score":0.2875860929489136},{"text":"Alright.","start":78.454994,"end":78.935,"sentiment":"neutral","sentiment_score":0.14314153790473938},{"text":"I'm just so you have okay.","start":78.935,"end":81.814995,"sentiment":"neutral","sentiment_score":0.11135856931408246},{"text":"So you got a white box on the wall?","start":81.814995,"end":83.91499,"sentiment":"neutral","sentiment_score":0.021760510487688914},{"text":"Okay.","start":86.22,"end":86.72,"sentiment":"neutral","sentiment_score":0.025436270982027057}],"sentiment":"neutral","sentiment_score":0.07334221733940972,"num_words":18,"start":67.9,"end":86.72},{"sentences":[{"text":"Is that switched on?","start":86.94,"end":88.240005,"sentiment":"neutral","sentiment_score":0.02159984828904271},{"text":"Yep.","start":108.595,"end":108.835,"sentiment":"neutral","sentiment_score":0.08746477216482162},{"text":"You don't need to do that.","start":108.835,"end":109.715,"sentiment":"neutral","sentiment_score":0.015075378740827242},{"text":"You would have received a text that everything's all done.","start":109.715,"end":111.715,"sentiment":"neutral","sentiment_score":0.16819594874978067},{"text":"You just gotta hook it up, and that's it.","start":111.715,"end":113.655,"sentiment":"neutral","sentiment_score":0.03638636310481363}],"sentiment":"neutral","sentiment_score":0.07579177310690284,"num_words":30,"start":86.94,"end":113.655},{"sentences":[{"text":"You haven't pressed any reset buttons or anything like that?","start":116.27,"end":119.01,"sentiment":"neutral","sentiment_score":-0.0850041963160038},{"text":"No.","start":121.79,"end":122.03,"sentiment":"neutral","sentiment_score":-0.13241881132125854},{"text":"Your one or our or the one we sent you?","start":122.03,"end":124.21,"sentiment":"neutral","sentiment_score":-0.10308022201061248},{"text":"Oh, so we're using your router.","start":129.395,"end":131.475,"sentiment":"neutral","sentiment_score":-0.05695384554564953},{"text":"Right?","start":131.475,"end":131.975,"sentiment":"neutral","sentiment_score":-0.041157301515340805}],"sentiment":"neutral","sentiment_score":-0.08557654890630927,"num_words":28,"start":116.27,"end":131.975},{"sentences":[{"text":"Oh, sorry.","start":132.835,"end":133.315,"sentiment":"neutral","sentiment_score":-0.07288097403943539},{"text":"I thought you were okay.","start":133.315,"end":137.175,"sentiment":"neutral","sentiment_score":-0.08864485174417495},{"text":"Okay.","start":138.675,"end":139.155,"sentiment":"neutral","sentiment_score":-0.06683742254972458},{"text":"So it's telling me here it's showing me here that there's no link, which means that the white box is turned off.","start":139.155,"end":145.78,"sentiment":"neutral","sentiment_score":-0.232603098181161},{"text":"Yeah.","start":147.84,"end":148.16,"sentiment":"neutral","sentiment_score":0.013702400028705595}],"sentiment":"neutral","sentiment_score":-0.18578675449375184,"num_words":31,"start":132.835,"end":148.16},{"sentences":[{"text":"The one on the wall.","start":148.16,"end":149.14,"sentiment":"neutral","sentiment_score":-0.06027459166944027},{"text":"Mic Mikroktek.","start":149.36,"end":150.43,"sentiment":"neutral","sentiment_score":-0.03405144019052386},{"text":"How many lights are flashing?","start":166.095,"end":167.39499,"sentiment":"neutral","sentiment_score":-0.037411369010806085},{"text":"Is the top light flashing or the raw flashing?","start":171.8,"end":174.06,"sentiment":"neutral","sentiment_score":-0.032086234332786664},{"text":"Okay.","start":184.28,"end":184.68001,"sentiment":"neutral","sentiment_score":-0.09381305426359177}],"sentiment":"neutral","sentiment_score":-0.0426873566836796,"num_words":22,"start":148.16,"end":184.68001},{"sentences":[{"text":"So why am I getting here no link?","start":184.68001,"end":186.54001,"sentiment":"neutral","sentiment_score":-0.24322708882391453},{"text":"Alright.","start":187.445,"end":187.765,"sentiment":"neutral","sentiment_score":0.02322771772742271},{"text":"So can you connect the router to that box?","start":187.765,"end":191.145,"sentiment":"neutral","sentiment_score":0.04978953550259272},{"text":"So the box will have one Ethernet slot.","start":191.205,"end":194.345,"sentiment":"neutral","sentiment_score":0.11601807083934546},{"text":"It's a data cable that you plug into, the white box, and then the other end of the cable, you plug it into the WAN port of your router.","start":194.88501,"end":202.425,"sentiment":"neutral","sentiment_score":0.10593919635846696}],"sentiment":"neutral","sentiment_score":0.04592541977763176,"num_words":55,"start":184.68001,"end":202.425},{"sentences":[{"text":"Okay.","start":210.97,"end":211.29,"sentiment":"neutral","sentiment_score":0.10410402715206146},{"text":"So what you need to do now is log in to your router interface.","start":211.29,"end":214.75,"sentiment":"neutral","sentiment_score":0.0660386633660112},{"text":"Okay.","start":219.045,"end":219.365,"sentiment":"neutral","sentiment_score":0.0983087420463562},{"text":"So you need what router are you using, do you, if you don't mind me asking?","start":219.365,"end":222.585,"sentiment":"neutral","sentiment_score":0.07224773662164807},{"text":"Is it a Wi Fi six or the old Wi Fi five?","start":225.845,"end":228.985,"sentiment":"neutral","sentiment_score":-0.00028999879335363704}],"sentiment":"neutral","sentiment_score":0.05180540583519773,"num_words":44,"start":210.97,"end":228.985},{"sentences":[{"text":"Yeah.","start":233.16,"end":233.4,"sentiment":"neutral","sentiment_score":0.03839174658060074},{"text":"Because you got you got the boost.","start":233.4,"end":235.18,"sentiment":"neutral","sentiment_score":0.03461819354976926},{"text":"You got the 104 40, which is the boost 500.","start":236.52,"end":239.31999,"sentiment":"neutral","sentiment_score":0.024904366210103036},{"text":"And if it's the old Wi Fi five, it won't work.","start":239.31999,"end":242.94,"sentiment":"neutral","sentiment_score":-0.16992646218700844},{"text":"You need minimum the Wi Fi six.","start":246.505,"end":248.445,"sentiment":"neutral","sentiment_score":-0.06758064138037818}],"sentiment":"neutral","sentiment_score":-0.05034702250527011,"num_words":36,"start":233.16,"end":248.445},{"sentences":[{"text":"If I give you a mobile number, can you send a photo of it?","start":258.24002,"end":261.22,"sentiment":"neutral","sentiment_score":-0.07708152756094933},{"text":"Yeah.","start":270.875,"end":271.035,"sentiment":"neutral","sentiment_score":0.0028059110045433044},{"text":"But on the sticker underneath the router, it should tell you what model it is.","start":271.035,"end":274.815,"sentiment":"neutral","sentiment_score":0.03179781436920166},{"text":"Yeah.","start":281.51498,"end":281.755,"sentiment":"neutral","sentiment_score":0.06910888850688934},{"text":"The sticker that's on it, if you don't mind.","start":281.755,"end":283.695,"sentiment":"neutral","sentiment_score":0.03549805387026734}],"sentiment":"neutral","sentiment_score":-0.005269422149285674,"num_words":40,"start":258.24002,"end":283.695},{"sentences":[{"text":"Yeah.","start":285.35498,"end":285.84,"sentiment":"neutral","sentiment_score":0.1702523976564407},{"text":"I'll give you the number.","start":286.0,"end":287.3,"sentiment":"neutral","sentiment_score":0.11941072344779968},{"text":"You ready?","start":287.52,"end":288.18,"sentiment":"neutral","sentiment_score":0.12355012446641922},{"text":"04037636, yeah, and 744.","start":289.68,"end":298.66,"sentiment":"neutral","sentiment_score":0.013819012325257063},{"text":"You can send it on text or you can send it via via WhatsApp, whatever's easy for you.","start":303.755,"end":308.17502,"sentiment":"neutral","sentiment_score":0.11974447386132346}],"sentiment":"neutral","sentiment_score":0.10750276142110428,"num_words":30,"start":285.35498,"end":308.17502},{"sentences":[{"text":"Yep.","start":310.635,"end":311.135,"sentiment":"neutral","sentiment_score":0.0794929787516594},{"text":"Okay.","start":311.515,"end":312.015,"sentiment":"neutral","sentiment_score":0.05183415114879608},{"text":"Yeah.","start":318.13998,"end":318.38,"sentiment":"neutral","sentiment_score":0.04312098026275635},{"text":"Yeah.","start":318.38,"end":318.54,"sentiment":"neutral","sentiment_score":0.03178877383470535},{"text":"Underneath it, there's a sticker there.","start":318.54,"end":319.74,"sentiment":"neutral","sentiment_score":0.017483034636825323}],"sentiment":"neutral","sentiment_score":0.031113509181886913,"num_words":10,"start":310.635,"end":319.74},{"sentences":[{"text":"I just want I just wanna see that.","start":319.74,"end":321.18,"sentiment":"neutral","sentiment_score":0.047821334563195705},{"text":"Yeah.","start":321.18,"end":321.68,"sentiment":"neutral","sentiment_score":0.0750473365187645},{"text":"Oh, you're in a new place in Victoria, aren't you?","start":340.515,"end":343.17,"sentiment":"neutral","sentiment_score":0.022735476214438676},{"text":"You're in Marumbina.","start":344.53,"end":346.07,"sentiment":"neutral","sentiment_score":0.033901939479013286},{"text":"That's that new place.","start":346.61002,"end":347.83002,"sentiment":"neutral","sentiment_score":0.09475948847830296}],"sentiment":"neutral","sentiment_score":0.04483525182765264,"num_words":26,"start":319.74,"end":347.83002},{"sentences":[{"text":"Alright.","start":348.53,"end":348.77002,"sentiment":"positive","sentiment_score":0.4701898992061615},{"text":"That's cool.","start":348.77002,"end":349.59003,"sentiment":"positive","sentiment_score":0.7278478443622589},{"text":"It's not far from where we have our office, actually.","start":349.97,"end":352.31,"sentiment":"positive","sentiment_score":0.36229080259799956},{"text":"Oh, you should have data on your phone.","start":364.27502,"end":365.795,"sentiment":"neutral","sentiment_score":0.031214643269777298},{"text":"No.","start":365.795,"end":366.035,"sentiment":"neutral","sentiment_score":-0.10257698595523834}],"sentiment":"neutral","sentiment_score":0.25890608064152976,"num_words":22,"start":348.53,"end":366.035},{"sentences":[{"text":"On your phone, not the text message.","start":366.035,"end":367.475,"sentiment":"neutral","sentiment_score":-0.1290338539651462},{"text":"No.","start":367.475,"end":367.975,"sentiment":"neutral","sentiment_score":-0.10096298158168791},{"text":"You shouldn't have to.","start":368.71,"end":370.00998,"sentiment":"neutral","sentiment_score":-0.10436535067856312},{"text":"0403 763 744.","start":373.66998,"end":380.72998,"sentiment":"neutral","sentiment_score":-0.006088362541049719},{"text":"Wait a minute.","start":387.755,"end":388.575,"sentiment":"neutral","sentiment_score":-0.18916453421115875}],"sentiment":"neutral","sentiment_score":-0.11152333623936607,"num_words":18,"start":366.035,"end":388.575},{"sentences":[{"text":"I'll call you from this number.","start":389.195,"end":390.975,"sentiment":"neutral","sentiment_score":-0.041774360463023186},{"text":"Has the call come through?","start":405.22,"end":406.44,"sentiment":"neutral","sentiment_score":-0.06766113191843033},{"text":"Yeah.","start":408.66,"end":408.98,"sentiment":"neutral","sentiment_score":0.013430362567305563},{"text":"Send the photo there.","start":408.98,"end":410.28,"sentiment":"neutral","sentiment_score":0.011998935136944056},{"text":"Oh, I got it.","start":415.145,"end":415.625,"sentiment":"neutral","sentiment_score":0.058740715496242046}],"sentiment":"neutral","sentiment_score":-0.01462814286351204,"num_words":20,"start":389.195,"end":415.625},{"sentences":[{"text":"I got it.","start":415.625,"end":416.025,"sentiment":"neutral","sentiment_score":0.06379769494136174},{"text":"I got the photo.","start":416.025,"end":416.925,"sentiment":"neutral","sentiment_score":0.03658521920442581},{"text":"K.","start":418.50497,"end":418.745,"sentiment":"neutral","sentiment_score":-0.021079929545521736},{"text":"So you got the next oh, that's the NETGEAR a x 6,000 Wi Fi router.","start":418.745,"end":424.84497,"sentiment":"neutral","sentiment_score":0.020119589691360792},{"text":"Okay.","start":434.69,"end":435.19,"sentiment":"neutral","sentiment_score":0.061043523252010345}],"sentiment":"neutral","sentiment_score":0.02831214169661204,"num_words":24,"start":415.625,"end":435.19},{"sentences":[{"text":"So if it's the a x three six, there should be a WiFi seven, if I'm not wrong.","start":436.13,"end":441.67,"sentiment":"neutral","sentiment_score":0.06097100550929705},{"text":"Yeah.","start":445.435,"end":445.675,"sentiment":"neutral","sentiment_score":0.12725567817687988},{"text":"Yeah.","start":445.675,"end":445.75497,"sentiment":"neutral","sentiment_score":0.14712326228618622},{"text":"Yeah.","start":445.75497,"end":445.91498,"sentiment":"neutral","sentiment_score":0.2033098042011261},{"text":"It's a top of the range.","start":445.91498,"end":447.455,"sentiment":"neutral","sentiment_score":0.2623508746425311}],"sentiment":"neutral","sentiment_score":0.11663970709950836,"num_words":27,"start":436.13,"end":447.455},{"sentences":[{"text":"Let me just check the model.","start":447.91498,"end":449.03497,"sentiment":"neutral","sentiment_score":0.050057947325209774},{"text":"Hang on a sec.","start":449.03497,"end":450.095,"sentiment":"neutral","sentiment_score":0.012356707826256752},{"text":"Okay.","start":454.315,"end":454.815,"sentiment":"neutral","sentiment_score":-0.03328285738825798},{"text":"So sorry.","start":454.875,"end":469.11002,"sentiment":"neutral","sentiment_score":-0.11959002166986465},{"text":"Hang on a sec.","start":469.11002,"end":470.01,"sentiment":"neutral","sentiment_score":-0.07268199510872364}],"sentiment":"neutral","sentiment_score":-0.0125539038768586,"num_words":17,"start":447.91498,"end":470.01},{"sentences":[{"text":"Okay.","start":477.665,"end":477.98502,"sentiment":"neutral","sentiment_score":0.050503697246313095},{"text":"So we got does that, like, have the Netgear, the photo, if I'm not wrong?","start":477.98502,"end":486.63,"sentiment":"neutral","sentiment_score":0.04852148219943046},{"text":"It has, like, two panel two two flaps on one on each side?","start":486.63,"end":490.65,"sentiment":"neutral","sentiment_score":0.016954825904506903},{"text":"Okay.","start":493.51,"end":493.83,"sentiment":"neutral","sentiment_score":0.1171770989894867},{"text":"So that's a Tri Band AX.","start":493.83,"end":496.17,"sentiment":"neutral","sentiment_score":0.11335319032271703}],"sentiment":"neutral","sentiment_score":0.04988985855339302,"num_words":36,"start":477.665,"end":496.17},{"sentences":[{"text":"Oh, that's the well, that's a Wi Fi six.","start":497.995,"end":501.13498,"sentiment":"neutral","sentiment_score":0.10204462458690007},{"text":"Alright.","start":501.19498,"end":501.51498,"sentiment":"neutral","sentiment_score":0.2339627593755722},{"text":"So it's alright.","start":501.51498,"end":502.57498,"sentiment":"neutral","sentiment_score":0.32260289788246155},{"text":"So you got the Netgear Tri Band AX eight streaming Wi Fi router brand new.","start":503.035,"end":508.655,"sentiment":"neutral","sentiment_score":0.2514038731654485},{"text":"$439.","start":509.115,"end":510.63498,"sentiment":"neutral","sentiment_score":0.08243311941623688}],"sentiment":"neutral","sentiment_score":0.20598842383458696,"num_words":29,"start":497.995,"end":510.63498},{"sentences":[{"text":"Bloody hell, mate.","start":510.63498,"end":511.275,"sentiment":"neutral","sentiment_score":0.045225792874892555},{"text":"Can I achieve?","start":511.275,"end":512.175,"sentiment":"neutral","sentiment_score":0.09457906583944957},{"text":"Alright.","start":514.26996,"end":514.58997,"sentiment":"neutral","sentiment_score":0.1780456155538559},{"text":"So now that's alright.","start":514.58997,"end":515.62994,"sentiment":"neutral","sentiment_score":0.26659736782312393},{"text":"So what you need to do now so what you need to do is connect to the Wi Fi of that router.","start":515.62994,"end":521.88995,"sentiment":"neutral","sentiment_score":0.17424271154132756}],"sentiment":"neutral","sentiment_score":0.16658149445147225,"num_words":33,"start":510.63498,"end":521.88995},{"sentences":[{"text":"Okay?","start":523.70996,"end":524.20996,"sentiment":"neutral","sentiment_score":0.100181482732296},{"text":"And then you need to log into the router interface, which is okay.","start":524.26996,"end":533.745,"sentiment":"neutral","sentiment_score":0.1144724482527146},{"text":"So it'll be routerlogin.net.","start":533.745,"end":536.40497,"sentiment":"neutral","sentiment_score":0.08468716964125633},{"text":"What page what what page are you in?","start":539.84,"end":541.94,"sentiment":"neutral","sentiment_score":0.002246794756501913},{"text":"You can you send me a screen?","start":542.85333,"end":547.2,"sentiment":"neutral","sentiment_score":0.006099539409790721}],"sentiment":"neutral","sentiment_score":0.06023464007585338,"num_words":33,"start":523.70996,"end":547.2},{"sentences":[{"text":"No.","start":547.2,"end":547.36,"sentiment":"neutral","sentiment_score":-0.11675961315631866},{"text":"Not the Wi Fi.","start":547.36,"end":548.0,"sentiment":"neutral","sentiment_score":-0.09444314427673817},{"text":"We need to go to the WAN settings.","start":548.0,"end":550.16003,"sentiment":"neutral","sentiment_score":-0.052807664731517434},{"text":"If you can just send me a screenshot.","start":550.16003,"end":551.78,"sentiment":"neutral","sentiment_score":-0.01775171817280352},{"text":"Yeah, please.","start":553.68,"end":554.24,"sentiment":"neutral","sentiment_score":-0.00770189706236124}],"sentiment":"neutral","sentiment_score":-0.04671352380967658,"num_words":23,"start":547.2,"end":554.24},{"sentences":[{"text":"Yeah.","start":554.24,"end":554.565,"sentiment":"neutral","sentiment_score":-0.07031518220901489},{"text":"Okay.","start":579.01996,"end":579.42,"sentiment":"neutral","sentiment_score":-0.06578050553798676},{"text":"Here we go.","start":579.42,"end":580.16,"sentiment":"neutral","sentiment_score":-0.031958991661667824},{"text":"What are you sure?","start":581.66504,"end":582.385,"sentiment":"neutral","sentiment_score":-0.025418058969080448},{"text":"What are you saying?","start":582.385,"end":583.205,"sentiment":"neutral","sentiment_score":-0.048594944179058075}],"sentiment":"neutral","sentiment_score":-0.04061728271727379,"num_words":13,"start":554.24,"end":583.205},{"sentences":[{"text":"Yeah.","start":593.825,"end":593.985,"sentiment":"neutral","sentiment_score":-0.1503557115793228},{"text":"You got I can't sorry, mate.","start":593.985,"end":596.31,"sentiment":"negative","sentiment_score":-0.3395618299643199},{"text":"The the the screenshot you sent me, it's a bit blurry.","start":596.31,"end":599.27,"sentiment":"negative","sentiment_score":-0.5291393914005973},{"text":"I can't see it too well.","start":599.27,"end":600.89,"sentiment":"negative","sentiment_score":-0.49631501237551373},{"text":"So I can see you put in port login.","start":618.365,"end":623.64,"sentiment":"neutral","sentiment_score":-0.10875100476874246}],"sentiment":"negative","sentiment_score":-0.36257300345283566,"num_words":33,"start":593.825,"end":623.64},{"sentences":[{"text":"That doesn't say what that login is.","start":626.02,"end":628.02,"sentiment":"neutral","sentiment_score":-0.2030459919146129},{"text":"I can see if the login's in there, but this is the Yeah.","start":628.02,"end":639.985,"sentiment":"neutral","sentiment_score":0.032669187451784425},{"text":"But this login is for service name if required, so that's not it.","start":639.985,"end":644.96497,"sentiment":"neutral","sentiment_score":-0.035121014341712},{"text":"Even though it's the right username and password, on the right hand side, you got those tabs.","start":645.425,"end":650.46497,"sentiment":"neutral","sentiment_score":-0.022518441738451227},{"text":"What do they say, the tabs?","start":650.46497,"end":652.005,"sentiment":"neutral","sentiment_score":-0.03556888550519943}],"sentiment":"neutral","sentiment_score":-0.03659683063493243,"num_words":56,"start":626.02,"end":652.005},{"sentences":[{"text":"On the left hand side or whatever?","start":652.73,"end":654.43,"sentiment":"neutral","sentiment_score":-0.02159504539200238},{"text":"You got one, two, three, four, five, six, seven tabs.","start":655.85,"end":659.69,"sentiment":"neutral","sentiment_score":-0.017640556721016765},{"text":"I can't read it properly.","start":659.69,"end":660.82996,"sentiment":"negative","sentiment_score":-0.3497019872069359},{"text":"Yep.","start":661.44995,"end":661.94995,"sentiment":"neutral","sentiment_score":0.0046734935604035854},{"text":"Alright.","start":664.64996,"end":664.97,"sentiment":"neutral","sentiment_score":-0.002236170694231987}],"sentiment":"neutral","sentiment_score":-0.08640181242177884,"num_words":24,"start":652.73,"end":664.97},{"sentences":[{"text":"So if you click on the Internet, what do you get?","start":664.97,"end":667.47,"sentiment":"neutral","sentiment_score":-0.02386407401751388},{"text":"Yeah.","start":684.99,"end":685.23,"sentiment":"neutral","sentiment_score":0.04805913195014},{"text":"If you if you don't mind, but send me also what what you see on that Internet page.","start":685.23,"end":689.25,"sentiment":"neutral","sentiment_score":-0.03516002309819063},{"text":"I'm gonna do something here.","start":689.95,"end":692.21,"sentiment":"neutral","sentiment_score":-0.000021612644195556642},{"text":"Okay.","start":724.995,"end":725.495,"sentiment":"neutral","sentiment_score":0.01367361843585968}],"sentiment":"neutral","sentiment_score":-0.023160015077640612,"num_words":36,"start":664.97,"end":725.495},{"sentences":[{"text":"Let's have a look.","start":725.715,"end":726.695,"sentiment":"neutral","sentiment_score":0.018145420355722308},{"text":"Okay.","start":741.65,"end":741.97003,"sentiment":"neutral","sentiment_score":-0.003788260743021965},{"text":"So you got it set up as get dynamically dynamically from your ISP.","start":741.97003,"end":747.41003,"sentiment":"neutral","sentiment_score":-0.0844863042808496},{"text":"That's the wrong one.","start":747.41003,"end":748.55005,"sentiment":"negative","sentiment_score":-0.3437303453683853},{"text":"Underneath that, you got use static IP.","start":749.185,"end":751.605,"sentiment":"neutral","sentiment_score":-0.22183742693492345}],"sentiment":"neutral","sentiment_score":-0.13645903120652356,"num_words":29,"start":725.715,"end":751.605},{"sentences":[{"text":"That's still the wrong one.","start":751.745,"end":753.20496,"sentiment":"neutral","sentiment_score":-0.24791379570960997},{"text":"Is there anything under use static IP?","start":754.14496,"end":756.96497,"sentiment":"neutral","sentiment_score":-0.12406885198184422},{"text":"Okay.","start":762.42,"end":762.82,"sentiment":"neutral","sentiment_score":-0.06794537603855133},{"text":"So I'm looking at your screenshot.","start":762.82,"end":764.42,"sentiment":"neutral","sentiment_score":-0.02287623193114996},{"text":"You got Internet settings, WEM preference.","start":764.42,"end":766.68,"sentiment":"neutral","sentiment_score":-0.016675816848874092}],"sentiment":"neutral","sentiment_score":-0.0965323444455862,"num_words":25,"start":751.745,"end":766.68},{"sentences":[{"text":"Do you does your Internet connection require login?","start":767.77997,"end":770.18,"sentiment":"neutral","sentiment_score":-0.037905441131442785},{"text":"You got yes, idle time out.","start":770.18,"end":771.86,"sentiment":"neutral","sentiment_score":-0.020063463288048904},{"text":"Then underneath that, you got Internet IP address.","start":771.86,"end":774.83997,"sentiment":"neutral","sentiment_score":-0.04862720612436533},{"text":"And there's a red there's a red dot that says get dynamically from ISP.","start":776.235,"end":781.455,"sentiment":"neutral","sentiment_score":-0.04939975017415626},{"text":"Underneath that, you got use static IP address.","start":782.15497,"end":784.895,"sentiment":"neutral","sentiment_score":-0.09253394417464733}],"sentiment":"neutral","sentiment_score":-0.05101159121841192,"num_words":44,"start":767.77997,"end":784.895},{"sentences":[{"text":"And then is there anything underneath that where it says triple POE anywhere?","start":785.675,"end":789.935,"sentiment":"neutral","sentiment_score":-0.05967347897016085},{"text":"Yep.","start":800.03,"end":800.43,"sentiment":"neutral","sentiment_score":-0.015958264470100403},{"text":"Show me.","start":800.43,"end":801.25,"sentiment":"neutral","sentiment_score":-0.013925040140748024},{"text":"Yeah.","start":805.325,"end":805.485,"sentiment":"neutral","sentiment_score":-0.05796971917152405},{"text":"I don't see I can't oh, hang on.","start":805.485,"end":807.505,"sentiment":"neutral","sentiment_score":-0.18154890835285187}],"sentiment":"neutral","sentiment_score":-0.09319698229432107,"num_words":25,"start":785.675,"end":807.505},{"sentences":[{"text":"There's another one here.","start":807.96497,"end":809.345,"sentiment":"neutral","sentiment_score":-0.05768792051821947},{"text":"Internet.","start":809.40497,"end":809.90497,"sentiment":"neutral","sentiment_score":-0.01489862147718668},{"text":"There's your Internet.","start":811.565,"end":812.445,"sentiment":"neutral","sentiment_score":-0.018504992748300236},{"text":"No.","start":812.445,"end":812.685,"sentiment":"neutral","sentiment_score":-0.21653909981250763},{"text":"I don't see it.","start":812.685,"end":813.665,"sentiment":"neutral","sentiment_score":-0.24106720089912415}],"sentiment":"neutral","sentiment_score":-0.11399793732338227,"num_words":13,"start":807.96497,"end":813.665},{"sentences":[{"text":"Can you send that to me?","start":814.365,"end":815.90497,"sentiment":"neutral","sentiment_score":-0.05368452581266562},{"text":"Well, that's where you gotta select triple p o e, and that's where you put in your username and password.","start":831.13,"end":835.55005,"sentiment":"neutral","sentiment_score":0.026157468371093274},{"text":"So once you select p p p o e, it'll ask you for a username and password, and that's where you gotta put the 1156@airtel.net.au and whatever the password is is, because I can't see it from here, which will be, if I'm not wrong, AIRWithAA12301156.","start":839.515,"end":861.0,"sentiment":"neutral","sentiment_score":-0.015168608834400125},{"text":"So that's where you need to put in your username and password in in the triple POE settings.","start":863.825,"end":868.165,"sentiment":"neutral","sentiment_score":0.11271035712626246},{"text":"Once you've done that and you click save, let me know.","start":871.185,"end":874.005,"sentiment":"neutral","sentiment_score":0.09895096719264984}],"sentiment":"neutral","sentiment_score":0.02594587399559741,"num_words":101,"start":814.365,"end":874.005},{"sentences":[{"text":"Yep.","start":884.39996,"end":884.89996,"sentiment":"neutral","sentiment_score":0.11186175793409348},{"text":"Yeah.","start":894.675,"end":894.995,"sentiment":"neutral","sentiment_score":0.05397806689143181},{"text":"Sure.","start":894.995,"end":895.235,"sentiment":"neutral","sentiment_score":0.14088976383209229},{"text":"No problem.","start":895.235,"end":895.795,"sentiment":"neutral","sentiment_score":0.2365529090166092},{"text":"Yep.","start":895.795,"end":896.295,"sentiment":"neutral","sentiment_score":0.098372220993042}],"sentiment":"neutral","sentiment_score":0.14636793794731298,"num_words":6,"start":884.39996,"end":896.295},{"sentences":[{"text":"Yep.","start":900.675,"end":900.915,"sentiment":"neutral","sentiment_score":0.13039587438106537},{"text":"Yep.","start":900.915,"end":901.39496,"sentiment":"neutral","sentiment_score":0.13096438348293304},{"text":"Not a problem.","start":901.39496,"end":902.295,"sentiment":"neutral","sentiment_score":0.20295093953609467},{"text":"Do you have a laptop?","start":916.64996,"end":917.70996,"sentiment":"neutral","sentiment_score":0.05864786878228188},{"text":"Yeah.","start":920.665,"end":920.82495,"sentiment":"neutral","sentiment_score":0.32125124335289}],"sentiment":"neutral","sentiment_score":0.13497306033968925,"num_words":11,"start":900.675,"end":920.82495},{"sentences":[{"text":"It's a lot easier to do it with a laptop.","start":920.82495,"end":922.76495,"sentiment":"positive","sentiment_score":0.37181433737277986},{"text":"Anyway, no.","start":923.225,"end":924.20496,"sentiment":"neutral","sentiment_score":0.11682650074362755},{"text":"That's alright.","start":924.985,"end":925.545,"sentiment":"neutral","sentiment_score":0.2230142578482628},{"text":"Let's just, yeah, wait until this one comes in first.","start":925.545,"end":927.625,"sentiment":"neutral","sentiment_score":0.07605693265795707},{"text":"I haven't got it yet.","start":927.625,"end":928.76495,"sentiment":"neutral","sentiment_score":-0.08393215984106064}],"sentiment":"neutral","sentiment_score":0.16340460063054643,"num_words":29,"start":920.82495,"end":928.76495},{"sentences":[{"text":"The laptop, is it Windows or Apple?","start":935.69995,"end":937.88,"sentiment":"neutral","sentiment_score":-0.01060315381203379},{"text":"Does that have a Ethernet socket on it, connection?","start":941.13995,"end":944.44,"sentiment":"neutral","sentiment_score":0.04132823832333088},{"text":"Well, that's what I'm saying.","start":962.52,"end":963.56,"sentiment":"neutral","sentiment_score":-0.19077790379524232},{"text":"When I looked at your address, it says no link.","start":963.56,"end":965.82,"sentiment":"neutral","sentiment_score":-0.2544756144285202},{"text":"Can you send me a photo of all that?","start":965.96,"end":968.22003,"sentiment":"neutral","sentiment_score":-0.09969756172762977}],"sentiment":"neutral","sentiment_score":-0.1024547912646085,"num_words":40,"start":935.69995,"end":968.22003},{"sentences":[{"text":"Yeah.","start":970.44,"end":970.6,"sentiment":"neutral","sentiment_score":-0.05288584902882576},{"text":"All everything that you've got there that's set that has all the Internet connection tables and all that stuff.","start":970.6,"end":977.55505,"sentiment":"neutral","sentiment_score":-0.08910628388586797},{"text":"Yeah.","start":1017.87,"end":1018.11,"sentiment":"neutral","sentiment_score":0.01034754514694214},{"text":"Click apply, but I I haven't received any Yeah.","start":1018.11,"end":1022.58997,"sentiment":"neutral","sentiment_score":-0.05818772947208749},{"text":"But you click apply.","start":1022.58997,"end":1023.55,"sentiment":"neutral","sentiment_score":-0.005811518523842096}],"sentiment":"neutral","sentiment_score":-0.06713215697228032,"num_words":34,"start":970.44,"end":1023.55},{"sentences":[{"text":"That's alright.","start":1023.55,"end":1024.29,"sentiment":"neutral","sentiment_score":0.060739584267139435},{"text":"Mhmm.","start":1034.895,"end":1035.395,"sentiment":"neutral","sentiment_score":0.022015810012817383},{"text":"Do you have WhatsApp on your phone?","start":1046.29,"end":1048.15,"sentiment":"neutral","sentiment_score":0.004426049068570137},{"text":"Okay.","start":1051.89,"end":1052.39,"sentiment":"neutral","sentiment_score":0.0032476503401994705},{"text":"No.","start":1056.675,"end":1056.795,"sentiment":"neutral","sentiment_score":-0.18172921240329745}],"sentiment":"neutral","sentiment_score":-0.00033368666966756416,"num_words":12,"start":1023.55,"end":1056.795},{"sentences":[{"text":"I think if this is not gonna work, we might need to go and get the laptop out.","start":1056.795,"end":1061.8151,"sentiment":"negative","sentiment_score":-0.42690397799015045},{"text":"And then what you do is you connect an Ethernet cable from the LAN one router to your to your laptop.","start":1062.675,"end":1071.655,"sentiment":"neutral","sentiment_score":-0.03713739627883548},{"text":"And then with yeah.","start":1072.58,"end":1075.38,"sentiment":"neutral","sentiment_score":-0.03791894856840372},{"text":"But it's here here it's still saying no link.","start":1075.38,"end":1077.88,"sentiment":"neutral","sentiment_score":-0.19716538820001814},{"text":"So I I really need I need to see if yeah.","start":1080.66,"end":1091.2251,"sentiment":"neutral","sentiment_score":-0.12172547219829126}],"sentiment":"neutral","sentiment_score":-0.18617938742751167,"num_words":63,"start":1056.795,"end":1091.2251},{"sentences":[{"text":"Because I'm getting that link.","start":1091.2251,"end":1092.3451,"sentiment":"neutral","sentiment_score":-0.10386992543935776},{"text":"And if I get that link, I don't think we're gonna get an Internet.","start":1092.3451,"end":1094.745,"sentiment":"neutral","sentiment_score":-0.21827100323779242},{"text":"So I'm not sure how it's all connected.","start":1094.745,"end":1096.525,"sentiment":"neutral","sentiment_score":-0.23999878764152527},{"text":"There's no link.","start":1098.14,"end":1098.86,"sentiment":"neutral","sentiment_score":-0.2542880227168401},{"text":"It's telling me two things.","start":1098.86,"end":1100.24,"sentiment":"neutral","sentiment_score":-0.2234960377216339}],"sentiment":"neutral","sentiment_score":-0.2107279494404793,"num_words":35,"start":1091.2251,"end":1100.24},{"sentences":[{"text":"Either the white box is not switched off or there's a fiber link issue there, which then I'll I would need to log a file and super network.","start":1100.46,"end":1112.885,"sentiment":"neutral","sentiment_score":-0.19534299921776568},{"text":"And that that's that doesn't matter.","start":1113.09,"end":1118.525,"sentiment":"neutral","sentiment_score":-0.142333614329497},{"text":"Doesn't that that's doesn't matter about that.","start":1118.73,"end":1125.5751,"sentiment":"neutral","sentiment_score":-0.16722595585244043},{"text":"What router was that?","start":1126.02,"end":1127.41,"sentiment":"neutral","sentiment_score":0.006575420498847961},{"text":"Okay.","start":1140.615,"end":1141.015,"sentiment":"neutral","sentiment_score":0.05092950165271759}],"sentiment":"neutral","sentiment_score":-0.16123817763898685,"num_words":46,"start":1100.46,"end":1141.015},{"sentences":[{"text":"So you're you're using the router that you're using, it's a little bit more complex because it's an a x 6,000, which which will suit your boost or the the connection that you're on.","start":1141.015,"end":1155.67,"sentiment":"neutral","sentiment_score":0.09212534348754321},{"text":"So it's just it's just a little bit different to a standard Wi Fi six router, which it pretty much does the same things.","start":1157.8099,"end":1165.03,"sentiment":"neutral","sentiment_score":0.0501526154888173},{"text":"It just the one does one pop of thing on a basic level for your residential, but the one you've got is more on a different level, let's say, if you're gaming or something like that.","start":1165.925,"end":1178.025,"sentiment":"neutral","sentiment_score":0.0563845205017262},{"text":"If that makes any sense.","start":1179.125,"end":1180.425,"sentiment":"neutral","sentiment_score":0.1747567445039749},{"text":"So what I need okay.","start":1180.92,"end":1184.12,"sentiment":"neutral","sentiment_score":0.1754945546388626}],"sentiment":"neutral","sentiment_score":0.07804830465465784,"num_words":104,"start":1141.015,"end":1184.12},{"sentences":[{"text":"So what we'll do are you able to put a Ethernet cable from your router, the the one that you wanna connect in one of the LAN ports to your directly to your laptop?","start":1184.12,"end":1196.14,"sentiment":"neutral","sentiment_score":0.08893319504225955},{"text":"Okay.","start":1202.745,"end":1203.225,"sentiment":"neutral","sentiment_score":0.027424488216638565},{"text":"Now what I want you to do, I want you to download this program.","start":1203.225,"end":1207.145,"sentiment":"neutral","sentiment_score":-0.056582019930439334},{"text":"It's called TeamViewer, t e a m v I e w e r.","start":1207.145,"end":1211.95,"sentiment":"neutral","sentiment_score":0.02770028277658499},{"text":"I'll text it to you, and that'll give me access from my end.","start":1211.95,"end":1216.53,"sentiment":"neutral","sentiment_score":0.05829260555597452}],"sentiment":"neutral","sentiment_score":0.04502549851934115,"num_words":75,"start":1184.12,"end":1216.53},{"sentences":[{"text":"Yeah.","start":1224.0651,"end":1224.305,"sentiment":"neutral","sentiment_score":0.060249753296375275},{"text":"Just if you download the TeamViewer, connect the your router, the the Nighthawk, in one of the LAN ports, you put in the Ethernet cable in there and then the other end to your laptop.","start":1224.305,"end":1239.0,"sentiment":"neutral","sentiment_score":0.07358546927571297},{"text":"Make sure that the WAN port of the router is connected to the box on the wall hook.","start":1239.5399,"end":1245.5599,"sentiment":"neutral","sentiment_score":0.07275116009016831},{"text":"And that that's all I need.","start":1246.34,"end":1248.02,"sentiment":"neutral","sentiment_score":0.27148495862881344},{"text":"If you can do that, download TeamViewer for support purpose only.","start":1248.02,"end":1252.255,"sentiment":"neutral","sentiment_score":0.2024205137382854}],"sentiment":"neutral","sentiment_score":0.10987038679525886,"num_words":71,"start":1224.0651,"end":1252.255},{"sentences":[{"text":"You'll need to hotspot your laptop while I do this.","start":1252.7151,"end":1256.415,"sentiment":"neutral","sentiment_score":0.1149021215736866},{"text":"And then sorry?","start":1258.555,"end":1270.0701,"sentiment":"neutral","sentiment_score":-0.03169970462719599},{"text":"Yeah.","start":1270.53,"end":1270.77,"sentiment":"neutral","sentiment_score":-0.03150303661823273},{"text":"But today, it's Saturday.","start":1270.77,"end":1271.99,"sentiment":"neutral","sentiment_score":-0.1471071857959032},{"text":"It's all shut.","start":1272.4501,"end":1273.35,"sentiment":"neutral","sentiment_score":-0.2134164422750473}],"sentiment":"neutral","sentiment_score":-0.009821857370081403,"num_words":21,"start":1252.7151,"end":1273.35},{"sentences":[{"text":"But if we send if we send out a technician, there is a cost to it.","start":1273.5701,"end":1278.015,"sentiment":"neutral","sentiment_score":-0.20061521138995886},{"text":"Yeah.","start":1279.595,"end":1279.8351,"sentiment":"neutral","sentiment_score":-0.0022883638739585876},{"text":"Because it's not our it's not our yeah.","start":1279.8351,"end":1283.615,"sentiment":"neutral","sentiment_score":-0.031696984777227044},{"text":"I've just texted to you.","start":1283.8351,"end":1285.375,"sentiment":"neutral","sentiment_score":0.10084568113088607},{"text":"And he downloaded this for support purpose only.","start":1285.515,"end":1288.015,"sentiment":"neutral","sentiment_score":0.0321419439278543}],"sentiment":"neutral","sentiment_score":-0.07116693861194347,"num_words":38,"start":1273.5701,"end":1288.015},{"sentences":[{"text":"Yeah.","start":1292.88,"end":1293.38,"sentiment":"neutral","sentiment_score":0.10321953892707823},{"text":"So €10 for support.","start":1293.68,"end":1295.14,"sentiment":"neutral","sentiment_score":0.10262853838503361},{"text":"Then once you've downloaded it, it'll give you a partner ID and a password.","start":1296.0801,"end":1300.26,"sentiment":"neutral","sentiment_score":0.11910007894039154},{"text":"I just need the partner ID, and then I'll log that in.","start":1300.3201,"end":1303.7001,"sentiment":"neutral","sentiment_score":0.10956212443610032},{"text":"And then I'll ask you for the password when once it asks me.","start":1303.9249,"end":1307.065,"sentiment":"neutral","sentiment_score":0.10127862772116294}],"sentiment":"neutral","sentiment_score":0.1093750557100231,"num_words":44,"start":1292.88,"end":1307.065},{"sentences":[{"text":"Yeah.","start":1320.9801,"end":1321.4801,"sentiment":"neutral","sentiment_score":0.032034169882535934},{"text":"I'm at QuickSupport.","start":1324.26,"end":1325.0801,"sentiment":"neutral","sentiment_score":0.05544182285666466},{"text":"Yeah.","start":1325.3,"end":1325.8,"sentiment":"neutral","sentiment_score":0.06553491950035095},{"text":"Yeah.","start":1340.0751,"end":1340.3151,"sentiment":"neutral","sentiment_score":-0.01561390981078148},{"text":"No.","start":1340.3151,"end":1340.555,"sentiment":"neutral","sentiment_score":-0.24633383750915527}],"sentiment":"neutral","sentiment_score":0.000278115804706301,"num_words":7,"start":1320.9801,"end":1340.555},{"sentences":[{"text":"Take your time.","start":1340.555,"end":1341.4551,"sentiment":"neutral","sentiment_score":-0.265421395500501},{"text":"For code?","start":1360.905,"end":1361.3049,"sentiment":"neutral","sentiment_score":-0.08776188641786575},{"text":"What do you mean?","start":1361.3049,"end":1362.125,"sentiment":"neutral","sentiment_score":-0.11104708909988403},{"text":"It should provide you it should provide you an ID number of about nine digits and a password.","start":1365.705,"end":1370.825,"sentiment":"neutral","sentiment_score":-0.025412804550594754},{"text":"That's what I need from you.","start":1370.825,"end":1372.285,"sentiment":"neutral","sentiment_score":-0.02948857719699542}],"sentiment":"neutral","sentiment_score":-0.062131462449377235,"num_words":33,"start":1340.555,"end":1372.285},{"sentences":[{"text":"Yep.","start":1380.98,"end":1381.14,"sentiment":"neutral","sentiment_score":0.03238271549344063},{"text":"Yep.","start":1381.14,"end":1381.64,"sentiment":"neutral","sentiment_score":0.026369910687208176},{"text":"Okay.","start":1386.035,"end":1386.355,"sentiment":"neutral","sentiment_score":0.03075182624161243},{"text":"It's gonna ask yeah.","start":1386.355,"end":1387.635,"sentiment":"neutral","sentiment_score":0.002289720345288515},{"text":"Hang on.","start":1387.635,"end":1388.115,"sentiment":"neutral","sentiment_score":-0.023599375039339066}],"sentiment":"neutral","sentiment_score":0.005718287080526352,"num_words":9,"start":1380.98,"end":1388.115},{"sentences":[{"text":"It's hang on.","start":1388.115,"end":1388.595,"sentiment":"neutral","sentiment_score":-0.014109421210984388},{"text":"It hasn't asked me for it yet.","start":1388.595,"end":1389.795,"sentiment":"neutral","sentiment_score":-0.05439649495695319},{"text":"It'll ask me because it's fully encrypted.","start":1389.795,"end":1391.495,"sentiment":"neutral","sentiment_score":0.005849966114120824},{"text":"Okay.","start":1392.755,"end":1393.0751,"sentiment":"neutral","sentiment_score":0.018189530819654465},{"text":"What's the password?","start":1393.0751,"end":1393.975,"sentiment":"neutral","sentiment_score":0.003168478375300765}],"sentiment":"neutral","sentiment_score":-0.01687899998034395,"num_words":21,"start":1388.115,"end":1393.975},{"sentences":[{"text":"Yep.","start":1396.515,"end":1396.86,"sentiment":"neutral","sentiment_score":-0.00909337867051363},{"text":"Sorry?","start":1396.86,"end":1397.36,"sentiment":"neutral","sentiment_score":-0.039205338805913925},{"text":"Yep.","start":1398.0599,"end":1398.5599,"sentiment":"neutral","sentiment_score":-0.007694408297538757},{"text":"Yep.","start":1408.86,"end":1409.26,"sentiment":"neutral","sentiment_score":0.017005950212478638},{"text":"Okay.","start":1409.26,"end":1409.76,"sentiment":"neutral","sentiment_score":0.012829935178160667}],"sentiment":"neutral","sentiment_score":-0.005231448076665401,"num_words":5,"start":1396.515,"end":1409.76},{"sentences":[{"text":"It's in Chinese.","start":1411.165,"end":1411.985,"sentiment":"neutral","sentiment_score":-0.015360571444034576},{"text":"Is that Chinese?","start":1412.285,"end":1413.185,"sentiment":"neutral","sentiment_score":-0.006727404892444611},{"text":"Can you put it in English, please?","start":1415.5651,"end":1417.345,"sentiment":"neutral","sentiment_score":-0.019891502601759776},{"text":"Oh, no.","start":1418.205,"end":1418.525,"sentiment":"neutral","sentiment_score":-0.18121428787708282},{"text":"But that's the download.","start":1418.525,"end":1419.405,"sentiment":"neutral","sentiment_score":-0.1340758167207241}],"sentiment":"neutral","sentiment_score":-0.05811769946625358,"num_words":19,"start":1411.165,"end":1419.405},{"sentences":[{"text":"Okay.","start":1419.405,"end":1419.645,"sentiment":"neutral","sentiment_score":-0.00944591872394085},{"text":"That's alright.","start":1419.645,"end":1420.365,"sentiment":"neutral","sentiment_score":0.006238402798771858},{"text":"Okay.","start":1420.365,"end":1420.685,"sentiment":"neutral","sentiment_score":-0.05232842266559601},{"text":"So what I want you to do, the Ethernet cable on your laptop, just pull it out for two seconds and then put it back in.","start":1420.685,"end":1427.5599,"sentiment":"neutral","sentiment_score":0.07609411887824535},{"text":"No.","start":1433.0599,"end":1433.14,"sentiment":"neutral","sentiment_score":-0.22060440480709076}],"sentiment":"neutral","sentiment_score":0.05511435968500952,"num_words":31,"start":1419.405,"end":1433.14},{"sentences":[{"text":"No.","start":1433.14,"end":1433.38,"sentiment":"neutral","sentiment_score":-0.308939665555954},{"text":"I need the hotspot.","start":1433.38,"end":1434.18,"sentiment":"neutral","sentiment_score":-0.27143770083785057},{"text":"Otherwise, it'll just cut me off.","start":1434.18,"end":1435.665,"sentiment":"neutral","sentiment_score":-0.2814597710967064},{"text":"I just okay.","start":1437.5851,"end":1443.425,"sentiment":"neutral","sentiment_score":-0.09848864004015923},{"text":"So I'm just gonna put you on hold for a second.","start":1443.425,"end":1446.545,"sentiment":"neutral","sentiment_score":0.012476968324997208}],"sentiment":"neutral","sentiment_score":-0.12966673456132413,"num_words":25,"start":1433.14,"end":1446.545},{"sentences":[{"text":"I just need to check something, and I'll pull you back.","start":1446.545,"end":1448.305,"sentiment":"neutral","sentiment_score":0.01544911414384842},{"text":"Alright?","start":1448.305,"end":1448.7051,"sentiment":"neutral","sentiment_score":0.033157605677843094},{"text":"I'll I'll I'll just put you on hold.","start":1448.7051,"end":1450.2251,"sentiment":"neutral","sentiment_score":0.013092132983729243},{"text":"Okay?","start":1450.2251,"end":1450.7251,"sentiment":"neutral","sentiment_score":0.022512711584568024},{"text":"Okay.","start":1495.475,"end":1495.715,"sentiment":"neutral","sentiment_score":-0.006801104173064232}],"sentiment":"neutral","sentiment_score":0.014706660570068792,"num_words":22,"start":1446.545,"end":1495.715},{"sentences":[{"text":"Sorry about that.","start":1495.715,"end":1496.775,"sentiment":"neutral","sentiment_score":-0.1453555723031362},{"text":"Alright.","start":1497.875,"end":1498.355,"sentiment":"neutral","sentiment_score":0.14337459206581116},{"text":"Can you now open up your Google Chrome and show me where the router is?","start":1498.355,"end":1506.61,"sentiment":"neutral","sentiment_score":0.08717018192013105},{"text":"Okay.","start":1511.3099,"end":1511.63,"sentiment":"neutral","sentiment_score":-0.0043893782421946526},{"text":"Didn't you say you logged oh, you haven't logged in.","start":1511.63,"end":1513.5499,"sentiment":"neutral","sentiment_score":-0.054781985282897946}],"sentiment":"neutral","sentiment_score":0.015421712429573138,"num_words":30,"start":1495.715,"end":1513.5499},{"sentences":[{"text":"Sorry, mate.","start":1513.5499,"end":1513.95,"sentiment":"neutral","sentiment_score":-0.18797160685062408},{"text":"You haven't logged in to the router interface.","start":1513.95,"end":1515.8899,"sentiment":"neutral","sentiment_score":-0.1368906209245324},{"text":"Okay.","start":1516.1749,"end":1516.495,"sentiment":"neutral","sentiment_score":0.001486211083829403},{"text":"So can you put in hang on a sec.","start":1516.495,"end":1520.275,"sentiment":"neutral","sentiment_score":0.012098928706513511},{"text":"Where is it?","start":1521.695,"end":1522.6749,"sentiment":"neutral","sentiment_score":0.006183665556212266}],"sentiment":"neutral","sentiment_score":-0.05835393978201825,"num_words":23,"start":1513.5499,"end":1522.6749},{"sentences":[{"text":"No.","start":1524.815,"end":1525.0549,"sentiment":"neutral","sentiment_score":-0.0763854905962944},{"text":"No.","start":1525.0549,"end":1525.2949,"sentiment":"neutral","sentiment_score":-0.09602970629930496},{"text":"No.","start":1525.2949,"end":1525.695,"sentiment":"neutral","sentiment_score":-0.1152764931321144},{"text":"I need you to put in I need you to connect.","start":1525.695,"end":1528.275,"sentiment":"neutral","sentiment_score":-0.09718403084711595},{"text":"Okay.","start":1529.78,"end":1530.1799,"sentiment":"neutral","sentiment_score":0.023953497409820557}],"sentiment":"neutral","sentiment_score":-0.08885083546241125,"num_words":15,"start":1524.815,"end":1530.1799},{"sentences":[{"text":"So now we've got the cable there.","start":1530.1799,"end":1531.54,"sentiment":"neutral","sentiment_score":0.06326080725661345},{"text":"That's fine.","start":1531.54,"end":1532.28,"sentiment":"neutral","sentiment_score":0.1861230805516243},{"text":"I just need you to write down in the URL, route to login.net.","start":1532.42,"end":1538.02,"sentiment":"neutral","sentiment_score":0.08234632187164746},{"text":"Yep.","start":1538.02,"end":1538.52,"sentiment":"neutral","sentiment_score":0.09224813431501389},{"text":"Okay.","start":1543.86,"end":1544.36,"sentiment":"neutral","sentiment_score":0.07394591718912125}],"sentiment":"neutral","sentiment_score":0.08549033532229562,"num_words":24,"start":1530.1799,"end":1544.36},{"sentences":[{"text":"And then you got a username and password?","start":1544.605,"end":1546.465,"sentiment":"neutral","sentiment_score":0.09188503678888083},{"text":"If you could change that to English, it'll help me a lot.","start":1564.1,"end":1566.6799,"sentiment":"neutral","sentiment_score":0.08768822470058997},{"text":"Okay.","start":1572.1,"end":1572.6,"sentiment":"neutral","sentiment_score":-0.07124525308609009},{"text":"Okay.","start":1575.1849,"end":1575.585,"sentiment":"neutral","sentiment_score":-0.02818097174167633},{"text":"So I'm gonna okay.","start":1575.585,"end":1581.1849,"sentiment":"neutral","sentiment_score":0.0018482077866792679}],"sentiment":"neutral","sentiment_score":0.06520406142450295,"num_words":26,"start":1544.605,"end":1581.1849},{"sentences":[{"text":"Cool.","start":1581.1849,"end":1581.6849,"sentiment":"neutral","sentiment_score":0.25021249055862427},{"text":"Yeah.","start":1590.71,"end":1590.95,"sentiment":"neutral","sentiment_score":0.044670410454273224},{"text":"Yeah.","start":1590.95,"end":1591.03,"sentiment":"neutral","sentiment_score":0.0664379745721817},{"text":"No worries.","start":1591.03,"end":1591.4299,"sentiment":"neutral","sentiment_score":0.11240909621119499},{"text":"Just wait until it's downloaded.","start":1591.4299,"end":1592.63,"sentiment":"neutral","sentiment_score":0.10253085196018219}],"sentiment":"neutral","sentiment_score":0.10987933278083802,"num_words":10,"start":1581.1849,"end":1592.63},{"sentences":[{"text":"Yep.","start":1592.63,"end":1593.13,"sentiment":"neutral","sentiment_score":0.1406175196170807},{"text":"It does have English.","start":1594.63,"end":1595.77,"sentiment":"neutral","sentiment_score":0.15801841393113136},{"text":"Alright.","start":1608.7749,"end":1609.255,"sentiment":"neutral","sentiment_score":0.03936390206217766},{"text":"I'll I'll take over from here.","start":1609.255,"end":1611.0149,"sentiment":"neutral","sentiment_score":-0.13880775744716325},{"text":"Is that alright?","start":1611.0149,"end":1611.9149,"sentiment":"neutral","sentiment_score":-0.026359667380650837}],"sentiment":"neutral","sentiment_score":-0.00665803129474322,"num_words":15,"start":1592.63,"end":1611.9149},{"sentences":[{"text":"Internet for PPPO eight.","start":1615.0701,"end":1618.37,"sentiment":"neutral","sentiment_score":0.12761390209197998},{"text":"Now I need you to send me a photo of the cable that's connected to the white box and the back of your router where that cable's connected to.","start":1629.785,"end":1641.3251,"sentiment":"neutral","sentiment_score":0.09694507358403041},{"text":"Please.","start":1643.6,"end":1644.1,"sentiment":"neutral","sentiment_score":0.18780270218849185},{"text":"No.","start":1694.0851,"end":1694.405,"sentiment":"neutral","sentiment_score":-0.3056855797767639},{"text":"I haven't received the photos yet.","start":1694.405,"end":1696.345,"sentiment":"negative","sentiment_score":-0.35412510732809704}],"sentiment":"neutral","sentiment_score":0.026322663920681652,"num_words":41,"start":1615.0701,"end":1696.345},{"sentences":[{"text":"Okay.","start":1719.4049,"end":1719.725,"sentiment":"neutral","sentiment_score":-0.016049467027187347},{"text":"You wanna sign in again?","start":1719.725,"end":1721.025,"sentiment":"neutral","sentiment_score":0.01830986011773348},{"text":"Please?","start":1723.1649,"end":1723.6649,"sentiment":"neutral","sentiment_score":0.0108272647485137},{"text":"Yep.","start":1723.725,"end":1724.225,"sentiment":"neutral","sentiment_score":0.057249777019023895},{"text":"No.","start":1743.085,"end":1743.245,"sentiment":"neutral","sentiment_score":-0.29889988899230957}],"sentiment":"neutral","sentiment_score":-0.017258112629254658,"num_words":9,"start":1719.4049,"end":1743.245},{"sentences":[{"text":"That hasn't come through yet.","start":1743.245,"end":1744.625,"sentiment":"negative","sentiment_score":-0.4372921109199524},{"text":"No.","start":1784.11,"end":1784.61,"sentiment":"neutral","sentiment_score":-0.30149024724960327},{"text":"Yeah.","start":1788.27,"end":1788.75,"sentiment":"neutral","sentiment_score":-0.09803491830825806},{"text":"No.","start":1788.75,"end":1789.25,"sentiment":"neutral","sentiment_score":-0.24850474298000336},{"text":"I haven't received anything at the moment.","start":1789.47,"end":1791.63,"sentiment":"neutral","sentiment_score":-0.30909623205661774}],"sentiment":"neutral","sentiment_score":-0.3332109391689301,"num_words":15,"start":1743.245,"end":1791.63},{"sentences":[{"text":"No.","start":1791.63,"end":1792.13,"sentiment":"neutral","sentiment_score":-0.08629549294710159},{"text":"Seven four four.","start":1811.275,"end":1812.3,"sentiment":"neutral","sentiment_score":-0.0358640601237615},{"text":"Yeah.","start":1813.3401,"end":1813.5801,"sentiment":"neutral","sentiment_score":0.0059353057295084},{"text":"Because I I I send you a text.","start":1813.5801,"end":1815.1001,"sentiment":"neutral","sentiment_score":0.016098960069939494},{"text":"Yeah.","start":1815.1001,"end":1815.6001,"sentiment":"neutral","sentiment_score":0.04072566330432892}],"sentiment":"neutral","sentiment_score":-0.0013167874089309148,"num_words":14,"start":1791.63,"end":1815.6001},{"sentences":[{"text":"No.","start":1836.375,"end":1836.875,"sentiment":"neutral","sentiment_score":-0.10348622500896454},{"text":"I just sent you a text now.","start":1840.74,"end":1842.02,"sentiment":"neutral","sentiment_score":-0.06298602319189481},{"text":"Did you get it?","start":1842.02,"end":1843.0,"sentiment":"neutral","sentiment_score":-0.027977023273706436},{"text":"Yeah.","start":1845.3,"end":1845.54,"sentiment":"neutral","sentiment_score":-0.027366576716303825},{"text":"No.","start":1845.54,"end":1845.66,"sentiment":"neutral","sentiment_score":-0.1824099123477936}],"sentiment":"neutral","sentiment_score":-0.06186235496508224,"num_words":14,"start":1836.375,"end":1845.66},{"sentences":[{"text":"I haven't got the photos yet.","start":1845.66,"end":1847.16,"sentiment":"neutral","sentiment_score":-0.23023556421200433},{"text":"That's why we ask people if they got WhatsApp.","start":1849.14,"end":1850.98,"sentiment":"neutral","sentiment_score":-0.132991009288364},{"text":"It's just a lot easier.","start":1850.98,"end":1852.28,"sentiment":"neutral","sentiment_score":-0.024595490656793118},{"text":"Sorry?","start":1864.465,"end":1864.965,"sentiment":"neutral","sentiment_score":-0.06448014825582504},{"text":"I just sent the phone on WhatsApp.","start":1868.1499,"end":1869.69,"sentiment":"neutral","sentiment_score":-0.0906069917338235}],"sentiment":"neutral","sentiment_score":-0.12142996473370918,"num_words":28,"start":1845.66,"end":1869.69},{"sentences":[{"text":"Yeah.","start":1869.83,"end":1870.33,"sentiment":"neutral","sentiment_score":-0.18899300694465637},{"text":"Oh, okay.","start":1873.11,"end":1873.6699,"sentiment":"neutral","sentiment_score":-0.06887090392410755},{"text":"Hang on a sec.","start":1873.6699,"end":1874.3899,"sentiment":"neutral","sentiment_score":-0.062008689157664776},{"text":"Hang on.","start":1874.3899,"end":1875.1299,"sentiment":"neutral","sentiment_score":-0.03767210803925991},{"text":"So you got WhatsApp already downloaded?","start":1877.11,"end":1878.8899,"sentiment":"neutral","sentiment_score":-0.017360135912895203}],"sentiment":"neutral","sentiment_score":-0.050284973531961444,"num_words":15,"start":1869.83,"end":1878.8899},{"sentences":[{"text":"Okay.","start":1880.625,"end":1881.025,"sentiment":"neutral","sentiment_score":-0.02838810905814171},{"text":"One second.","start":1881.025,"end":1881.765,"sentiment":"neutral","sentiment_score":-0.03301781229674816},{"text":"452.","start":1886.145,"end":1887.3651,"sentiment":"neutral","sentiment_score":-0.021915145218372345},{"text":"I have to send you a text.","start":1911.145,"end":1912.5249,"sentiment":"neutral","sentiment_score":-0.04046293773821422},{"text":"Yeah.","start":1943.695,"end":1944.0149,"sentiment":"neutral","sentiment_score":-0.1378432810306549}],"sentiment":"neutral","sentiment_score":-0.044785227005680404,"num_words":12,"start":1880.625,"end":1944.0149},{"sentences":[{"text":"I think this is gonna might have to log a fault.","start":1944.0149,"end":1947.075,"sentiment":"neutral","sentiment_score":-0.3064987767826427},{"text":"Alright.","start":1953.97,"end":1954.21,"sentiment":"neutral","sentiment_score":-0.05735163018107414},{"text":"So I can see that cable's is that the WAN port that's in?","start":1954.21,"end":1959.89,"sentiment":"neutral","sentiment_score":-0.05462536903528067},{"text":"Because I can only just see the light.","start":1959.89,"end":1961.75,"sentiment":"neutral","sentiment_score":-0.1850654799491167},{"text":"I need to see where it's plugged into, and I think you got it plugged into the wrong port.","start":1962.455,"end":1967.915,"sentiment":"neutral","sentiment_score":-0.24456407600327543}],"sentiment":"neutral","sentiment_score":-0.19742710107507613,"num_words":52,"start":1944.0149,"end":1967.915},{"sentences":[{"text":"Okay.","start":1976.4501,"end":1976.77,"sentiment":"neutral","sentiment_score":-0.0810660719871521},{"text":"So so it just says Internet.","start":1976.77,"end":1980.63,"sentiment":"neutral","sentiment_score":0.037466619784633316},{"text":"And then you got 1234, or you got it in number one?","start":1980.6901,"end":1984.39,"sentiment":"neutral","sentiment_score":0.023802033625543118},{"text":"Okay.","start":1991.705,"end":1992.205,"sentiment":"neutral","sentiment_score":0.0329008549451828},{"text":"Okay.","start":1997.465,"end":1997.965,"sentiment":"neutral","sentiment_score":0.02035016193985939}],"sentiment":"neutral","sentiment_score":0.022981384148200352,"num_words":21,"start":1976.4501,"end":1997.965},{"sentences":[{"text":"No.","start":1998.9049,"end":1999.1449,"sentiment":"neutral","sentiment_score":-0.0251889880746603},{"text":"So that should be alright.","start":1999.1449,"end":2000.365,"sentiment":"neutral","sentiment_score":0.02670191265642643},{"text":"Alright.","start":2005.94,"end":2006.44,"sentiment":"neutral","sentiment_score":0.14516371488571167},{"text":"Let me just do something here.","start":2008.1,"end":2009.96,"sentiment":"neutral","sentiment_score":0.08032775049408276},{"text":"No.","start":2050.285,"end":2050.605,"sentiment":"neutral","sentiment_score":0.011651553213596344}],"sentiment":"neutral","sentiment_score":0.053364453305091174,"num_words":14,"start":1998.9049,"end":2050.605},{"sentences":[{"text":"That's all good.","start":2050.605,"end":2051.165,"sentiment":"neutral","sentiment_score":0.29612799485524494},{"text":"That's all good.","start":2051.165,"end":2051.885,"sentiment":"positive","sentiment_score":0.5216438372929891},{"text":"Yep.","start":2051.885,"end":2052.385,"sentiment":"neutral","sentiment_score":0.17792963981628418},{"text":"I'm still getting that link.","start":2052.845,"end":2053.9648,"sentiment":"neutral","sentiment_score":0.0991362288594246},{"text":"So I gotta fill in there's a fault with the white box or it might need a port swap.","start":2053.9648,"end":2058.54,"sentiment":"neutral","sentiment_score":-0.12253996798474538}],"sentiment":"neutral","sentiment_score":0.02576344802735313,"num_words":31,"start":2050.605,"end":2058.54},{"sentences":[{"text":"They haven't set it up properly from the super networks.","start":2058.54,"end":2061.52,"sentiment":"neutral","sentiment_score":-0.13614003732800484},{"text":"So I think everything looks good.","start":2062.1401,"end":2064.1401,"sentiment":"positive","sentiment_score":0.34013977150122326},{"text":"Just let me log a phone.","start":2064.1401,"end":2065.26,"sentiment":"neutral","sentiment_score":0.15401349465052286},{"text":"Give me a couple of minutes.","start":2065.26,"end":2066.56,"sentiment":"neutral","sentiment_score":0.08222530533870061},{"text":"Well, I don't know what happened.","start":2071.515,"end":2072.795,"sentiment":"neutral","sentiment_score":-0.0744628223280112}],"sentiment":"neutral","sentiment_score":0.04853218004984014,"num_words":34,"start":2058.54,"end":2072.795},{"sentences":[{"text":"Were you with Airtel, or were you with a different company before?","start":2072.795,"end":2077.295,"sentiment":"neutral","sentiment_score":-0.04928860689202944},{"text":"How do you know it was working?","start":2082.155,"end":2083.695,"sentiment":"neutral","sentiment_score":-0.005768559074827603},{"text":"Okay.","start":2089.81,"end":2090.1301,"sentiment":"neutral","sentiment_score":0.005773934535682201},{"text":"So you had it connected to the Wi Fi and it was working?","start":2090.1301,"end":2093.03,"sentiment":"neutral","sentiment_score":0.012619620762192287},{"text":"Well, which router was that?","start":2095.4102,"end":2096.53,"sentiment":"neutral","sentiment_score":-0.01548913810402155}],"sentiment":"neutral","sentiment_score":-0.01419631269221243,"num_words":38,"start":2072.795,"end":2096.53},{"sentences":[{"text":"Was that one of our routers?","start":2096.53,"end":2097.8901,"sentiment":"neutral","sentiment_score":-0.040773363783955574},{"text":"Or okay.","start":2097.8901,"end":2105.875,"sentiment":"neutral","sentiment_score":-0.019654931500554085},{"text":"I got it.","start":2105.875,"end":2106.355,"sentiment":"neutral","sentiment_score":0.057512608667214714},{"text":"Got it.","start":2106.355,"end":2106.675,"sentiment":"neutral","sentiment_score":0.062164101749658585},{"text":"Got it.","start":2106.675,"end":2106.835,"sentiment":"neutral","sentiment_score":0.05438849702477455}],"sentiment":"neutral","sentiment_score":0.008112865189711252,"num_words":15,"start":2096.53,"end":2106.835},{"sentences":[{"text":"Got it.","start":2106.835,"end":2107.3152,"sentiment":"neutral","sentiment_score":0.04413297958672047},{"text":"I know what you're talking about.","start":2107.3152,"end":2108.7751,"sentiment":"neutral","sentiment_score":0.01184999787559112},{"text":"Now in that case yeah.","start":2108.915,"end":2112.0352,"sentiment":"neutral","sentiment_score":0.000021445751190185548},{"text":"But it wouldn't be working now because you've had to is is this a completely new building?","start":2112.0352,"end":2118.24,"sentiment":"neutral","sentiment_score":-0.12542682141065598},{"text":"Yes.","start":2121.5,"end":2121.9,"sentiment":"neutral","sentiment_score":0.04443516582250595}],"sentiment":"neutral","sentiment_score":-0.062204762031474424,"num_words":31,"start":2106.835,"end":2121.9},{"sentences":[{"text":"I would have been working with Acom for a short while, and then it would have just clicked off.","start":2121.9,"end":2127.68,"sentiment":"neutral","sentiment_score":-0.00023581224836801228},{"text":"Anyway, look.","start":2128.545,"end":2129.065,"sentiment":"neutral","sentiment_score":0.014897925313562155},{"text":"Hang on a sec.","start":2129.065,"end":2130.165,"sentiment":"neutral","sentiment_score":0.006894242949783802},{"text":"Yeah.","start":2142.4001,"end":2142.6401,"sentiment":"neutral","sentiment_score":0.06880711019039154},{"text":"But if you put that router back in, do you think it's gonna work?","start":2142.6401,"end":2146.6602,"sentiment":"neutral","sentiment_score":0.05878056612397943}],"sentiment":"neutral","sentiment_score":0.023615685640834272,"num_words":40,"start":2121.9,"end":2146.6602},{"sentences":[{"text":"Well, it's coming up as no link.","start":2155.915,"end":2157.4348,"sentiment":"negative","sentiment_score":-0.42515001552445547},{"text":"That's why, to me, that's telling me it's 50 Rosella Marambina Unit 3 it's Unit 310.","start":2157.4348,"end":2170.84,"sentiment":"neutral","sentiment_score":-0.11287021546741016},{"text":"Right?","start":2170.84,"end":2171.34,"sentiment":"neutral","sentiment_score":-0.009203174151480198},{"text":"Okay.","start":2173.08,"end":2173.58,"sentiment":"neutral","sentiment_score":-0.007135028950870037},{"text":"Yep.","start":2181.72,"end":2182.22,"sentiment":"neutral","sentiment_score":-0.014425640925765038}],"sentiment":"neutral","sentiment_score":-0.1851052846222256,"num_words":26,"start":2155.915,"end":2182.22},{"sentences":[{"text":"Sure.","start":2182.92,"end":2183.42,"sentiment":"neutral","sentiment_score":0.013109412044286728},{"text":"When did you move into this place?","start":2231.7002,"end":2233.48,"sentiment":"neutral","sentiment_score":-0.02007405925542116},{"text":"Okay.","start":2236.02,"end":2236.4202,"sentiment":"neutral","sentiment_score":-0.039775166660547256},{"text":"So that's what would've happened there for sure.","start":2236.4202,"end":2239.08,"sentiment":"neutral","sentiment_score":-0.07015297608450055},{"text":"Okay.","start":2240.58,"end":2241.08,"sentiment":"neutral","sentiment_score":0.0023521538823843}],"sentiment":"neutral","sentiment_score":-0.04033643467765716,"num_words":18,"start":2182.92,"end":2241.08},{"sentences":[{"text":"Netgear.","start":2261.47,"end":2261.97,"sentiment":"neutral","sentiment_score":-0.0060031176544725895},{"text":"Hang up.","start":2268.5898,"end":2269.41,"sentiment":"neutral","sentiment_score":-0.03297485411167145},{"text":"No.","start":2272.27,"end":2272.77,"sentiment":"neutral","sentiment_score":-0.060205746442079544},{"text":"It's got to do with the it's got to do with that white box on the wall.","start":2273.595,"end":2277.755,"sentiment":"neutral","sentiment_score":-0.06362850361448877},{"text":"There's no link.","start":2277.755,"end":2278.7349,"sentiment":"neutral","sentiment_score":-0.19066904981931052}],"sentiment":"neutral","sentiment_score":-0.07441042846767232,"num_words":24,"start":2261.47,"end":2278.7349},{"sentences":[{"text":"Otherwise, it'll be working.","start":2283.435,"end":2284.895,"sentiment":"neutral","sentiment_score":-0.0049150709528476},{"text":"So if it was working before, it must be something that they've done, and they've just disconnected or something like that, the service.","start":2285.355,"end":2295.32,"sentiment":"neutral","sentiment_score":-0.16440533117755599},{"text":"For whatever reason, I'm not sure.","start":2299.1401,"end":2301.0,"sentiment":"neutral","sentiment_score":-0.22175395240386328},{"text":"So you can't have it working with one and not working with the other?","start":2302.835,"end":2306.855,"sentiment":"neutral","sentiment_score":-0.2177416192633765},{"text":"Alright.","start":2308.675,"end":2309.155,"sentiment":"neutral","sentiment_score":-0.12496234476566316}],"sentiment":"neutral","sentiment_score":-0.17301774228690192,"num_words":48,"start":2283.435,"end":2309.155},{"sentences":[{"text":"Blah blah blah.","start":2309.155,"end":2309.795,"sentiment":"neutral","sentiment_score":-0.25185856719811756},{"text":"So this has no link tomorrow.","start":2309.795,"end":2311.315,"sentiment":"neutral","sentiment_score":-0.266584612429142},{"text":"Let me alright.","start":2311.315,"end":2313.415,"sentiment":"neutral","sentiment_score":-0.09823668748140335},{"text":"Alright.","start":2315.96,"end":2316.3599,"sentiment":"neutral","sentiment_score":-0.0407230369746685},{"text":"So there's a fault that's been locked.","start":2316.3599,"end":2318.04,"sentiment":"neutral","sentiment_score":-0.24497579889638083}],"sentiment":"neutral","sentiment_score":-0.22026735339313747,"num_words":20,"start":2309.155,"end":2318.04},{"sentences":[{"text":"You know what the I think I know what the problem is.","start":2318.04,"end":2320.46,"sentiment":"neutral","sentiment_score":-0.21902597695589066},{"text":"There is they they need to do what they call a port swap from the super network's end.","start":2321.56,"end":2326.94,"sentiment":"neutral","sentiment_score":-0.1730198764966594},{"text":"Once they've done that, that service will come up straight away.","start":2327.115,"end":2329.855,"sentiment":"neutral","sentiment_score":-0.16838799687949094},{"text":"No.","start":2334.395,"end":2334.635,"sentiment":"neutral","sentiment_score":-0.14145173132419586},{"text":"No.","start":2334.635,"end":2334.795,"sentiment":"neutral","sentiment_score":-0.15339091420173645}],"sentiment":"neutral","sentiment_score":-0.18348325840955557,"num_words":43,"start":2318.04,"end":2334.795},{"sentences":[{"text":"No.","start":2334.795,"end":2334.955,"sentiment":"neutral","sentiment_score":-0.16507989168167114},{"text":"No.","start":2334.955,"end":2335.195,"sentiment":"neutral","sentiment_score":-0.11935076117515564},{"text":"Just a port swap they do from their back 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Nick?","start":2347.0598,"end":2347.54,"sentiment":"neutral","sentiment_score":0.06333276256918907},{"text":"Yeah.","start":2347.54,"end":2348.04,"sentiment":"neutral","sentiment_score":0.02559257112443447}],"sentiment":"neutral","sentiment_score":0.10314984084106982,"num_words":24,"start":2340.8198,"end":2348.04},{"sentences":[{"text":"What was the can you send the photo of the other router?","start":2348.18,"end":2350.5798,"sentiment":"neutral","sentiment_score":-0.008364758764704069},{"text":"I think it was a was it a tape, you think, or an Asus, or or you don't know?","start":2350.5798,"end":2354.28,"sentiment":"neutral","sentiment_score":-0.033046653984408626},{"text":"Yeah.","start":2365.375,"end":2365.695,"sentiment":"neutral","sentiment_score":0.0049242377281188965},{"text":"I know which one it is.","start":2365.695,"end":2366.575,"sentiment":"neutral","sentiment_score":-0.030520024709403515},{"text":"No.","start":2366.575,"end":2366.735,"sentiment":"neutral","sentiment_score":-0.06507612019777298}],"sentiment":"neutral","sentiment_score":-0.024911168246315077,"num_words":39,"start":2348.18,"end":2366.735},{"sentences":[{"text":"It's all good.","start":2366.735,"end":2367.36,"sentiment":"positive","sentiment_score":0.6642928520838419},{"text":"Yeah.","start":2368.4001,"end":2368.56,"sentiment":"neutral","sentiment_score":0.11105722934007645},{"text":"I know which one it is.","start":2368.56,"end":2369.52,"sentiment":"neutral","sentiment_score":0.07535481080412865},{"text":"Yeah.","start":2369.52,"end":2369.6802,"sentiment":"neutral","sentiment_score":0.05261975526809693},{"text":"Because you've done everything right here.","start":2369.6802,"end":2371.04,"sentiment":"neutral","sentiment_score":0.097078754256169}],"sentiment":"neutral","sentiment_score":0.18771511360126383,"num_words":17,"start":2366.735,"end":2371.04},{"sentences":[{"text":"You got the password here, username there.","start":2371.04,"end":2374.1802,"sentiment":"neutral","sentiment_score":0.04227514644818647},{"text":"Oh, what happened to the password?","start":2376.4802,"end":2378.02,"sentiment":"neutral","sentiment_score":-0.028014698376258213},{"text":"Yeah.","start":2391.055,"end":2391.215,"sentiment":"neutral","sentiment_score":-0.009413954801857471},{"text":"That's the password there.","start":2391.215,"end":2392.675,"sentiment":"neutral","sentiment_score":-0.0015700681396992877},{"text":"Oh, is it disconnected?","start":2398.04,"end":2398.9402,"sentiment":"neutral","sentiment_score":-0.02152131567709148}],"sentiment":"neutral","sentiment_score":0.0011844702186697925,"num_words":22,"start":2371.04,"end":2398.9402},{"sentences":[{"text":"Service has gone very slow.","start":2433.0498,"end":2434.75,"sentiment":"negative","sentiment_score":-0.49500293731689454},{"text":"Okay.","start":2434.89,"end":2435.39,"sentiment":"neutral","sentiment_score":-0.15204496681690216},{"text":"Definitely, the problem is the white box on the wall.","start":2471.1848,"end":2473.4248,"sentiment":"negative","sentiment_score":-0.36686287820339203},{"text":"They've they haven't connected up properly.","start":2473.4248,"end":2475.365,"sentiment":"negative","sentiment_score":-0.37631887197494507},{"text":"So I'm just waiting for them to fix that up.","start":2477.665,"end":2481.73,"sentiment":"neutral","sentiment_score":-0.06148141101002693}],"sentiment":"neutral","sentiment_score":-0.2865129930432886,"num_words":32,"start":2433.0498,"end":2481.73},{"sentences":[{"text":"It shouldn't take too long.","start":2482.43,"end":2484.05,"sentiment":"neutral","sentiment_score":-0.11013381034135819},{"text":"No.","start":2513.69,"end":2514.01,"sentiment":"neutral","sentiment_score":-0.12354151904582976},{"text":"Nothing's come up.","start":2514.01,"end":2515.23,"sentiment":"neutral","sentiment_score":-0.11284586787223816},{"text":"Yeah.","start":2525.405,"end":2525.725,"sentiment":"neutral","sentiment_score":0.020164646208286285},{"text":"Just leave everything as it is, and, hopefully, they'll get that fixed up.","start":2525.725,"end":2531.905,"sentiment":"neutral","sentiment_score":-0.012423353986098219}],"sentiment":"neutral","sentiment_score":-0.050177701303492424,"num_words":23,"start":2482.43,"end":2531.905},{"sentences":[{"text":"Yeah.","start":2533.0051,"end":2533.245,"sentiment":"neutral","sentiment_score":0.035346947610378265},{"text":"Don't worry about your domain name server DNS and stuff like that.","start":2533.245,"end":2537.33,"sentiment":"neutral","sentiment_score":0.01884921391805013},{"text":"That'll get it automatically.","start":2537.33,"end":2538.56,"sentiment":"neutral","sentiment_score":0.10149449482560158},{"text":"Yeah.","start":2548.335,"end":2548.4949,"sentiment":"neutral","sentiment_score":0.024296477437019348},{"text":"Yeah.","start":2548.4949,"end":2548.575,"sentiment":"neutral","sentiment_score":0.02775655686855316}],"sentiment":"neutral","sentiment_score":0.03787202780183993,"num_words":19,"start":2533.0051,"end":2548.575},{"sentences":[{"text":"I'm gonna log out of your laptop.","start":2548.575,"end":2550.255,"sentiment":"neutral","sentiment_score":0.029235821749482836},{"text":"Yeah.","start":2550.255,"end":2550.415,"sentiment":"neutral","sentiment_score":0.09593924880027772},{"text":"You can unplug it now.","start":2550.415,"end":2551.715,"sentiment":"neutral","sentiment_score":0.10509658008813857},{"text":"I'll keep an eye on it from here.","start":2552.9749,"end":2554.4949,"sentiment":"neutral","sentiment_score":0.10314857959747314},{"text":"As soon as it's up, I'll text you.","start":2554.4949,"end":2555.935,"sentiment":"neutral","sentiment_score":0.07800570130348206}],"sentiment":"neutral","sentiment_score":0.07845886719637904,"num_words":29,"start":2548.575,"end":2555.935},{"sentences":[{"text":"I'll give you a text.","start":2555.935,"end":2556.915,"sentiment":"neutral","sentiment_score":0.051825227588415144},{"text":"But it it shouldn't be that long.","start":2557.615,"end":2559.215,"sentiment":"neutral","sentiment_score":-0.009054871409067087},{"text":"It's only just yeah.","start":2559.215,"end":2561.07,"sentiment":"neutral","sentiment_score":-0.00040980335325002584},{"text":"Just leave everything the way it's connected with that new router of yours, the Netgear.","start":2561.07,"end":2564.61,"sentiment":"neutral","sentiment_score":0.026111883111298084},{"text":"Yeah.","start":2566.03,"end":2566.27,"sentiment":"neutral","sentiment_score":0.06512156128883362}],"sentiment":"neutral","sentiment_score":0.020340707269497216,"num_words":32,"start":2555.935,"end":2566.27},{"sentences":[{"text":"They're good routers, those ones.","start":2566.27,"end":2567.81,"sentiment":"neutral","sentiment_score":0.0966814249753952},{"text":"And then it's an a x 6,000.","start":2568.27,"end":2570.2102,"sentiment":"neutral","sentiment_score":0.025171620505196706},{"text":"So I think the a the Asus, if I'm not wrong, is probably a a x 1,200.","start":2570.75,"end":2575.49,"sentiment":"neutral","sentiment_score":0.005214558147332247},{"text":"Something big difference.","start":2576.595,"end":2578.455,"sentiment":"neutral","sentiment_score":-0.017965397487084072},{"text":"But if you put the if you put the Asus on there now, it's not gonna work.","start":2579.795,"end":2583.575,"sentiment":"neutral","sentiment_score":-0.16916255148894646}],"sentiment":"neutral","sentiment_score":-0.0445184410378641,"num_words":49,"start":2566.27,"end":2583.575},{"sentences":[{"text":"Alright.","start":2585.875,"end":2586.375,"sentiment":"neutral","sentiment_score":0.009595099836587906},{"text":"Alright.","start":2586.7551,"end":2587.2551,"sentiment":"neutral","sentiment_score":-0.0047630444169044495},{"text":"Because it was still I think it might actually work.","start":2590.38,"end":2593.68,"sentiment":"neutral","sentiment_score":-0.08682675883173943},{"text":"It might be connected still to to the old port, and I just need to swap the port over.","start":2593.74,"end":2599.9,"sentiment":"neutral","sentiment_score":-0.0796864966028615},{"text":"That's probably why.","start":2599.9,"end":2601.0398,"sentiment":"neutral","sentiment_score":-0.025488311424851418}],"sentiment":"neutral","sentiment_score":-0.07217482066548922,"num_words":34,"start":2585.875,"end":2601.0398},{"sentences":[{"text":"Yeah.","start":2602.325,"end":2602.825,"sentiment":"neutral","sentiment_score":0.05326633155345917},{"text":"Alright.","start":2604.565,"end":2604.7249,"sentiment":"neutral","sentiment_score":0.22193565964698792},{"text":"Alright.","start":2604.7249,"end":2605.125,"sentiment":"neutral","sentiment_score":0.2556247115135193},{"text":"So just, yeah, just let yeah.","start":2605.125,"end":2606.885,"sentiment":"positive","sentiment_score":0.6118662158648173},{"text":"Not a problem.","start":2606.885,"end":2607.4448,"sentiment":"positive","sentiment_score":0.3514585296312968}],"sentiment":"positive","sentiment_score":0.43803329889973003,"num_words":12,"start":2602.325,"end":2607.4448},{"sentences":[{"text":"That's why we're here for just yeah.","start":2607.4448,"end":2608.6448,"sentiment":"neutral","sentiment_score":0.28025494515895844},{"text":"Leave it everything as it is.","start":2608.6448,"end":2610.6448,"sentiment":"positive","sentiment_score":0.38414426147937775},{"text":"It shouldn't take too long, and I'll once it's done, I'll just give you a text.","start":2610.6448,"end":2614.1648,"sentiment":"neutral","sentiment_score":0.26941637601703405},{"text":"Alright?","start":2614.1648,"end":2614.563,"sentiment":"neutral","sentiment_score":0.18191537261009216},{"text":"Alright.","start":2616.323,"end":2616.563,"sentiment":"positive","sentiment_score":0.6416038870811462}],"sentiment":"neutral","sentiment_score":0.30325262777266965,"num_words":31,"start":2607.4448,"end":2616.563},{"sentences":[{"text":"Have a nice day.","start":2616.563,"end":2617.283,"sentiment":"positive","sentiment_score":0.7465664446353912},{"text":"Thank you.","start":2617.283,"end":2618.023,"sentiment":"positive","sentiment_score":0.7374420762062073},{"text":"Bye bye.","start":2618.483,"end":2618.963,"sentiment":"neutral","sentiment_score":0.2857617139816284},{"text":"Bye.","start":2618.963,"end":2619.463,"sentiment":"neutral","sentiment_score":0.13493964076042175}],"sentiment":"positive","sentiment_score":0.5741792221864065,"num_words":9,"start":2616.563,"end":2619.463}]}}]},{"alternatives":[{"transcript":"Good afternoon. Hello. I'm having some problem with setting up the router. Account holder. Sorry. Just give me one second. Yes. I think it's for Tixuan. I'll spell the name for you. It's that h I x u a m. Yes. I was just testing out the router today, and I'm I'm using my own router as well. So Yeah. That's right. Everything is switched on. And I have I have entered, like, I had a email from you a couple of days before. And I am basically at the stage where I have entered the admin for for the router, and I have logged into the admin. Alright. I have reset my router. I don't think I've selected any product from yours. So I'm just using my own router. Yeah. No. No. That's alright. So I just reset my router, and I've logged logged into it. And yeah. The white box. Sorry. I'll I'll double check that. So the white box is flashing? I think there are four. The power light is kinda kinda lit, and the f SST light is flashing. Yes. Yes. I think I've I've done that already. And now it's it's a orange light stat. It's an orange light for the router On the on the one point? Yes. I've I've done that. I'm using a a Nighthawk AX eight. I think it's a WiFi six. Let me double check. Right. I I can't see that, though, because I don't think you will be able to see it as well because it's not purchased it's it's purchased on another country. So so do you want me to send you a a photo of the router? Okay. Yeah. Yeah. That's okay. Yep. Zero four zero three seven six three 744? Okay. Yeah. Send a text for the photo. So just the sticker at the back. Right? Okay. Yep. Okay. So I'm just sending you through. Yeah. Yeah. I'm I'm on a payment. Yes. Alright. Do I need Internet to send text message? I don't think so. Right? Can you can you can you tell me the number again? Is it yep. Yep. So it's saying that it's not delivered for some reason. It's maybe that I'm connected to oh, yes. It it it came through. Right. Okay. Okay. Yep. Yep. No worries. I think it's my my bad looking. Is that compatible? Okay. I do think it's just the issue with the PPPoE because I I I can't find a place to to type that detail in the admin prompt. Yep. That's right. Yep. Yes. Yeah. I think I'm in. I'm already in. I'm in that prompt. I'm looking at the the Nighthawk website. Yeah. I'll I'll send you I'll send you a a screenshot. It's just that I'm unsure oh, sorry. The the image hasn't come through. I'm just I'm just not sure that if I put the PPPoE detail under the login, or is there a place that I can put that in? Well, I can make everything bigger, but I don't think that will help. Yep. So the login, I've replaced the original login with the p v p o u username and password that you sent me via the email, but I'm just not sure if that's the right thing to do. Right. Okay. Yep. I have a home. I have the home page, Internet, wireless, attached devices. There's a sign in, so I need to sign in. It's probably that I changed. Sorry. Just just let me log in again. Okay. So it's essentially the the screenshot that I send it to you. I can I can make everything bigger and send you it again? That's okay. Yep. Could you sorry. Could you repeat that? I didn't quite get what you mean. Yep. Not as far as I can see. The only place that says PPPoE is right at the top, and it says Internet service provider. So it's the blue the blue part. It's in the first screenshot. So on the on the Internet service provider, it has a dropbox which triple PoE is selected. So yep. Yes. That's right. So okay. One two three zero one one two. So I'll send you another screenshot just to confirm what I'm doing is right. So this is really big. I've selected triple PO agent and the login and password. I'm just sending it through now. I do. Yes. Okay. No worries. It's a Windows laptop if you want me to use that. It does. But actually, it's what I'm about to ask as well because the other Ethernet cables besides what's directly connected to the white box seems to be not working. So are the wall ports around my apartment working or not, Actually. Of a wall port? Okay. Sure. So can I click apply now to for the logging in process? Okay. I'm I'm I I didn't click. Yeah. I'm clicking apply now. I've also just sent you the the image for the device. I don't use WhatsApp, but yeah. Sure. I'm I'm happy to download it. Yeah. Sure. I have no problem doing that. I I have applied. So you want me to plug my laptop into the router? Okay. Well, another thing is actually, there was a router previously plugged in to the remote phone. But that one was working. That one was working with your service. So I have so I have Internet connection and everything is fine. It's just that now that I want to change to another router. And I need to, like, kinda get get everything configured again. Right. Yep. Yeah. That's what I'm trying to to achieve as well. So switching to the yep. Yes. I have I have just done that, and it's now connected. But, yeah, there's a disconnection. Okay. So I do need to connect that to to whatever Internet that I have. Yep. Yep. Yes. I'm doing it right now. Or if you want to actually come come and have a check. Or, actually, if you wanted to come to the apartment because it's fairly close for you. Alright. Right. Okay. So Team TeamViewer. Right. For support purposes. Is it called TeamViewerQuickSupport or Customer wait. Quick support. Okay. Yeah. Just give me one minute to to It's asking me for a code. I think it's asking me for a yes. I'm sending it back. Okay. So the ID is three three zero seven seven four 064. And the password is do you need a password? Yes. It's all Lowercase u S, KK, UFKK7NGK. Yes. It is. I I I yeah. Okay. Do you want me to disconnect from my softphone? Or Yep. So I've disconnected and lost reconnected. Okay. Yep. Yeah. No worries. Yep. Yeah. That's right. Yes. What do you mean? Alright. I'll type my IP address if you want. Yeah. Good. That's all. Wait. Let me let me see if I can check if any change. I'll I'll just do a Google translate, but yeah. Not not necessarily accurate, but I I can't because the system language is Chinese. Oh, no. Actually, I think I have The US actually. Yes. I'll change. Yeah. I think I think that's it is downloading. So if you if you just wait for a few seconds. Yep. It's not being yeah. Sure. No worries. Right. I am I am a 100% sure it should be the one. But I'll still send you this order. Can you see them, ma'am? Yep. The photos should be sent through. For some reason, it's turning Chinese again. I'm not sure why is that. Have you not resend them? Because otherwise, I'll I'll resend everything. It's 04037637 44. Right. Yeah. Should be sent through. Yes. Okay. Yeah. I can do what's up. Do you want me to call this number on WhatsApp? Do you want me to call this number on WhatsApp? Or because I'm really unfamiliar with with WhatsApp. Yes. Okay. It says Internet, but it doesn't say when. I'll show you I'll show you the name on the port. Yes. Right. So I got the I got number one plugged into my laptop, And then and then with the white box, it's plugged into the Internet cord. Alright. Okay. But how come it's working with the previous router? I don't know. I just rendered this property, and there's, like, a router. And after we connect the Airtel service, and I have normal Wi Fi connections with the router. Yes. I really don't think so because on the router, it says it's all common. Yeah. But for some reason, it's working. I do believe so. No. But it was working until that I decided to plug that off and change it to my own router. I do think that's gonna work. Yes. So I really don't believe that is the white box fold. Right. Yes. Do you mind me try another another cable with the white box? I'll try with another cable for now. Yesterday. I tried another cable. Do you see any connections now? Okay. Sure. Right. Okay. So is that a replacement of the the device, or is that, like, something that's doing the software? Okay. Right. The other one is a Asus wireless AX. I'll send you I'll send you a photo, actually. Okay. Yep. Are they signing again? Yep. You can do the password again if you want. Right. Okay. Okay. So can I can I unplug the laptop? Yep. Sure. I'll I'll leave everything else the same, and I'll just yep. No worries. Okay. Sure. Yeah. Okay. Yep. Okay. Yeah. I don't know I don't know why that worked at all. Okay. Yeah. No. No worries. I'll leave everything I could use then. Yeah. Sure. Alright. Thanks so much for your time. Alright. Yeah. Thank you so much. You too. 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afternoon. Hello. I'm having some problem with setting up the router. Account holder. Sorry.\n\nJust give me one second. Yes. I think it's for Tixuan. I'll spell the name for you. It's that h I x u a m.\n\nYes. I was just testing out the router today, and I'm I'm using my own router as well. So Yeah. That's right. Everything is switched on.\n\nAnd I have I have entered, like, I had a email from you a couple of days before. And I am basically at the stage where I have entered the admin for for the router, and I have logged into the admin. Alright. I have reset my router. I don't think I've selected any product from yours.\n\nSo I'm just using my own router. Yeah. No. No. That's alright.\n\nSo I just reset my router, and I've logged logged into it. And yeah. The white box. Sorry. I'll I'll double check that.\n\nSo the white box is flashing? I think there are four. The power light is kinda kinda lit, and the f SST light is flashing. Yes. Yes.\n\nI think I've I've done that already. And now it's it's a orange light stat. It's an orange light for the router On the on the one point? Yes. I've I've done that.\n\nI'm using a a Nighthawk AX eight. I think it's a WiFi six. Let me double check. Right. I I can't see that, though, because I don't think you will be able to see it as well because it's not purchased it's it's purchased on another country.\n\nSo so do you want me to send you a a photo of the router? Okay. Yeah. Yeah. That's okay.\n\nYep. Zero four zero three seven six three 744? Okay. Yeah. Send a text for the photo.\n\nSo just the sticker at the back. Right? Okay. Yep. Okay.\n\nSo I'm just sending you through. Yeah. Yeah. I'm I'm on a payment. Yes.\n\nAlright. Do I need Internet to send text message? I don't think so. Right? Can you can you can you tell me the number again?\n\nIs it yep. Yep. So it's saying that it's not delivered for some reason. It's maybe that I'm connected to oh, yes. It it it came through.\n\nRight. Okay. Okay. Yep. Yep.\n\nNo worries. I think it's my my bad looking. Is that compatible? Okay. I do think it's just the issue with the PPPoE because I I I can't find a place to to type that detail in the admin prompt.\n\nYep. That's right. Yep. Yes. Yeah.\n\nI think I'm in. I'm already in. I'm in that prompt. I'm looking at the the Nighthawk website. Yeah.\n\nI'll I'll send you I'll send you a a screenshot. It's just that I'm unsure oh, sorry. The the image hasn't come through. I'm just I'm just not sure that if I put the PPPoE detail under the login, or is there a place that I can put that in? Well, I can make everything bigger, but I don't think that will help.\n\nYep. So the login, I've replaced the original login with the p v p o u username and password that you sent me via the email, but I'm just not sure if that's the right thing to do. Right. Okay. Yep.\n\nI have a home. I have the home page, Internet, wireless, attached devices. There's a sign in, so I need to sign in. It's probably that I changed. Sorry.\n\nJust just let me log in again. Okay. So it's essentially the the screenshot that I send it to you. I can I can make everything bigger and send you it again? That's okay.\n\nYep. Could you sorry. Could you repeat that? I didn't quite get what you mean. Yep.\n\nNot as far as I can see. The only place that says PPPoE is right at the top, and it says Internet service provider. So it's the blue the blue part. It's in the first screenshot. So on the on the Internet service provider, it has a dropbox which triple PoE is selected.\n\nSo yep. Yes. That's right. So okay. One two three zero one one two.\n\nSo I'll send you another screenshot just to confirm what I'm doing is right. So this is really big. I've selected triple PO agent and the login and password. I'm just sending it through now. I do.\n\nYes. Okay. No worries. It's a Windows laptop if you want me to use that. It does.\n\nBut actually, it's what I'm about to ask as well because the other Ethernet cables besides what's directly connected to the white box seems to be not working. So are the wall ports around my apartment working or not, Actually. Of a wall port? Okay. Sure.\n\nSo can I click apply now to for the logging in process? Okay. I'm I'm I I didn't click. Yeah. I'm clicking apply now.\n\nI've also just sent you the the image for the device. I don't use WhatsApp, but yeah. Sure. I'm I'm happy to download it. Yeah.\n\nSure. I have no problem doing that. I I have applied. So you want me to plug my laptop into the router? Okay.\n\nWell, another thing is actually, there was a router previously plugged in to the remote phone. But that one was working. That one was working with your service. So I have so I have Internet connection and everything is fine. It's just that now that I want to change to another router.\n\nAnd I need to, like, kinda get get everything configured again. Right. Yep. Yeah. That's what I'm trying to to achieve as well.\n\nSo switching to the yep. Yes. I have I have just done that, and it's now connected. But, yeah, there's a disconnection. Okay.\n\nSo I do need to connect that to to whatever Internet that I have. Yep. Yep. Yes. I'm doing it right now.\n\nOr if you want to actually come come and have a check. Or, actually, if you wanted to come to the apartment because it's fairly close for you. Alright. Right. Okay.\n\nSo Team TeamViewer. Right. For support purposes. Is it called TeamViewerQuickSupport or Customer wait. Quick support.\n\nOkay. Yeah. Just give me one minute to to It's asking me for a code. I think it's asking me for a yes. I'm sending it back.\n\nOkay. So the ID is three three zero seven seven four 064. And the password is do you need a password? Yes. It's all Lowercase u S, KK, UFKK7NGK.\n\nYes. It is. I I I yeah. Okay. Do you want me to disconnect from my softphone?\n\nOr Yep. So I've disconnected and lost reconnected. Okay. Yep. Yeah.\n\nNo worries. Yep. Yeah. That's right. Yes.\n\nWhat do you mean? Alright. I'll type my IP address if you want. Yeah. Good.\n\nThat's all. Wait. Let me let me see if I can check if any change. I'll I'll just do a Google translate, but yeah. Not not necessarily accurate, but I I can't because the system language is Chinese.\n\nOh, no. Actually, I think I have The US actually. Yes. I'll change. Yeah.\n\nI think I think that's it is downloading. So if you if you just wait for a few seconds. Yep. It's not being yeah. Sure.\n\nNo worries. Right. I am I am a 100% sure it should be the one. But I'll still send you this order. Can you see them, ma'am?\n\nYep. The photos should be sent through. For some reason, it's turning Chinese again. I'm not sure why is that. Have you not resend them?\n\nBecause otherwise, I'll I'll resend everything. It's 04037637 44. Right. Yeah. Should be sent through.\n\nYes. Okay. Yeah. I can do what's up. Do you want me to call this number on WhatsApp?\n\nDo you want me to call this number on WhatsApp? Or because I'm really unfamiliar with with WhatsApp. Yes. Okay. It says Internet, but it doesn't say when.\n\nI'll show you I'll show you the name on the port. Yes. Right. So I got the I got number one plugged into my laptop, And then and then with the white box, it's plugged into the Internet cord. Alright.\n\nOkay. But how come it's working with the previous router? I don't know. I just rendered this property, and there's, like, a router. And after we connect the Airtel service, and I have normal Wi Fi connections with the router.\n\nYes. I really don't think so because on the router, it says it's all common. Yeah. But for some reason, it's working. I do believe so.\n\nNo. But it was working until that I decided to plug that off and change it to my own router. I do think that's gonna work. Yes. So I really don't believe that is the white box fold.\n\nRight. Yes. Do you mind me try another another cable with the white box? I'll try with another cable for now. Yesterday.\n\nI tried another cable. Do you see any connections now? Okay. Sure. Right.\n\nOkay. So is that a replacement of the the device, or is that, like, something that's doing the software? Okay. Right. The other one is a Asus wireless AX.\n\nI'll send you I'll send you a photo, actually. Okay. Yep. Are they signing again? Yep.\n\nYou can do the password again if you want. Right. Okay. Okay. So can I can I unplug the laptop?\n\nYep. Sure. I'll I'll leave everything else the same, and I'll just yep. No worries. Okay.\n\nSure. Yeah. Okay. Yep. Okay.\n\nYeah. I don't know I don't know why that worked at all. Okay. Yeah. No.\n\nNo worries. I'll leave everything I could use then. Yeah. Sure. Alright.\n\nThanks so much for your time. Alright. Yeah. Thank you so much. You too.\n\nThank you.","paragraphs":[{"sentences":[{"text":"Good afternoon.","start":3.52,"end":4.18,"sentiment":"positive","sentiment_score":0.37418944388628006},{"text":"Hello.","start":5.2799997,"end":5.7799997,"sentiment":"neutral","sentiment_score":0.0256910752505064},{"text":"I'm having some problem with setting up the router.","start":7.52,"end":11.3,"sentiment":"neutral","sentiment_score":-0.19476994375387827},{"text":"Account holder.","start":17.654999,"end":18.635,"sentiment":"neutral","sentiment_score":-0.02007539663463831},{"text":"Sorry.","start":19.415,"end":19.735,"sentiment":"neutral","sentiment_score":-0.06382818520069122}],"sentiment":"neutral","sentiment_score":-0.07218923394878705,"num_words":15,"start":3.52,"end":19.735},{"sentences":[{"text":"Just give me one second.","start":19.735,"end":20.955,"sentiment":"neutral","sentiment_score":-0.04116848334670067},{"text":"Yes.","start":25.735,"end":26.22,"sentiment":"neutral","sentiment_score":0.01665623113512993},{"text":"I think it's for Tixuan.","start":29.099998,"end":30.56,"sentiment":"neutral","sentiment_score":0.006427132338285446},{"text":"I'll spell the name for you.","start":34.3,"end":35.84,"sentiment":"neutral","sentiment_score":-0.002191127200300495},{"text":"It's that h I x u a m.","start":37.66,"end":40.695,"sentiment":"neutral","sentiment_score":0.007991652353666723}],"sentiment":"neutral","sentiment_score":-0.004250562731176615,"num_words":25,"start":19.735,"end":40.695},{"sentences":[{"text":"Yes.","start":44.695,"end":45.195,"sentiment":"neutral","sentiment_score":0.0273433830589056},{"text":"I was just testing out the router today, and I'm I'm using my own router as well.","start":64.2,"end":71.205,"sentiment":"neutral","sentiment_score":0.11363046693012994},{"text":"So Yeah.","start":71.205,"end":84.73,"sentiment":"neutral","sentiment_score":0.07140116486698389},{"text":"That's right.","start":84.73,"end":88.729996,"sentiment":"neutral","sentiment_score":0.028376066125929356},{"text":"Everything is switched on.","start":88.729996,"end":90.35,"sentiment":"neutral","sentiment_score":0.03212913405150175}],"sentiment":"neutral","sentiment_score":0.08796662765626724,"num_words":26,"start":44.695,"end":90.35},{"sentences":[{"text":"And I have I have entered, like, I had a email from you a couple of days before.","start":92.33,"end":99.725,"sentiment":"neutral","sentiment_score":-0.011302821752097871},{"text":"And I am basically at the stage where I have entered the admin for for the router, and I have logged into the admin.","start":100.825,"end":107.645004,"sentiment":"neutral","sentiment_score":-0.03520270025668045},{"text":"Alright.","start":114.48,"end":114.98,"sentiment":"neutral","sentiment_score":0.015942908823490143},{"text":"I have reset my router.","start":119.36,"end":121.14,"sentiment":"neutral","sentiment_score":-0.09939004629850387},{"text":"I don't think I've selected any product from yours.","start":125.435,"end":128.495,"sentiment":"neutral","sentiment_score":-0.1850716835922665}],"sentiment":"neutral","sentiment_score":-0.05605207145083369,"num_words":57,"start":92.33,"end":128.495},{"sentences":[{"text":"So I'm just using my own router.","start":128.955,"end":130.815,"sentiment":"neutral","sentiment_score":-0.0756342565374715},{"text":"Yeah.","start":131.83499,"end":132.33499,"sentiment":"neutral","sentiment_score":-0.04157932847738266},{"text":"No.","start":134.155,"end":134.315,"sentiment":"neutral","sentiment_score":-0.1784166693687439},{"text":"No.","start":134.315,"end":134.475,"sentiment":"neutral","sentiment_score":-0.23391446471214297},{"text":"That's alright.","start":134.475,"end":135.295,"sentiment":"neutral","sentiment_score":-0.15378570556640625}],"sentiment":"neutral","sentiment_score":-0.10757680578778188,"num_words":12,"start":128.955,"end":135.295},{"sentences":[{"text":"So I just reset my router, and I've logged logged into it.","start":135.41,"end":138.77,"sentiment":"neutral","sentiment_score":-0.10216283425688744},{"text":"And yeah.","start":138.77,"end":140.87,"sentiment":"neutral","sentiment_score":-0.10072704404592514},{"text":"The white box.","start":146.69,"end":147.67,"sentiment":"neutral","sentiment_score":-0.012107865884900093},{"text":"Sorry.","start":148.53,"end":149.03,"sentiment":"neutral","sentiment_score":-0.117014542222023},{"text":"I'll I'll double check that.","start":149.41,"end":151.03,"sentiment":"neutral","sentiment_score":-0.016556913778185845}],"sentiment":"neutral","sentiment_score":-0.07232742643226749,"num_words":23,"start":135.41,"end":151.03},{"sentences":[{"text":"So the white box is flashing?","start":160.545,"end":163.685,"sentiment":"neutral","sentiment_score":-0.058758282413085304},{"text":"I think there are four.","start":168.55,"end":171.29001,"sentiment":"neutral","sentiment_score":-0.027246057614684106},{"text":"The power light is kinda kinda lit, and the f SST light is flashing.","start":175.35,"end":183.695,"sentiment":"neutral","sentiment_score":-0.14015477948955127},{"text":"Yes.","start":198.13,"end":198.63,"sentiment":"neutral","sentiment_score":0.1379840075969696},{"text":"Yes.","start":202.61,"end":203.01001,"sentiment":"neutral","sentiment_score":0.14289113879203796}],"sentiment":"neutral","sentiment_score":-0.08037302774135713,"num_words":27,"start":160.545,"end":203.01001},{"sentences":[{"text":"I think I've I've done that already.","start":203.01001,"end":205.19,"sentiment":"neutral","sentiment_score":0.1742840643439974},{"text":"And now it's it's a orange light stat.","start":205.25,"end":207.51001,"sentiment":"neutral","sentiment_score":0.11325200647115707},{"text":"It's an orange light for the router On the on the one point?","start":207.65001,"end":213.065,"sentiment":"neutral","sentiment_score":0.0796155660198285},{"text":"Yes.","start":215.765,"end":216.165,"sentiment":"neutral","sentiment_score":0.12151244282722472},{"text":"I've I've done that.","start":216.165,"end":217.865,"sentiment":"neutral","sentiment_score":0.13452738337218761}],"sentiment":"neutral","sentiment_score":0.11577663141669649,"num_words":33,"start":203.01001,"end":217.865},{"sentences":[{"text":"I'm using a a Nighthawk AX eight.","start":222.645,"end":225.45,"sentiment":"neutral","sentiment_score":0.04836728157741683},{"text":"I think it's a WiFi six.","start":229.69,"end":231.31,"sentiment":"neutral","sentiment_score":-0.004983094831307729},{"text":"Let me double check.","start":231.45,"end":232.59,"sentiment":"neutral","sentiment_score":0.02810062002390623},{"text":"Right.","start":249.715,"end":250.215,"sentiment":"neutral","sentiment_score":-0.0013038963079452517},{"text":"I I can't see that, though, because I don't think you will be able to see it as well because it's not purchased it's it's purchased on another country.","start":254.62,"end":269.23502,"sentiment":"neutral","sentiment_score":-0.26569967177407494}],"sentiment":"neutral","sentiment_score":-0.155011053098009,"num_words":47,"start":222.645,"end":269.23502},{"sentences":[{"text":"So so do you want me to send you a a photo of the router?","start":269.23502,"end":280.775,"sentiment":"neutral","sentiment_score":0.015569402277469635},{"text":"Okay.","start":283.63998,"end":283.96,"sentiment":"neutral","sentiment_score":0.08023405075073242},{"text":"Yeah.","start":283.96,"end":284.28,"sentiment":"neutral","sentiment_score":0.09601830691099168},{"text":"Yeah.","start":284.28,"end":284.43997,"sentiment":"neutral","sentiment_score":0.13492947816848755},{"text":"That's okay.","start":284.43997,"end":285.09998,"sentiment":"neutral","sentiment_score":0.20945515483617785}],"sentiment":"neutral","sentiment_score":0.04818165898323059,"num_words":20,"start":269.23502,"end":285.09998},{"sentences":[{"text":"Yep.","start":288.59998,"end":289.09998,"sentiment":"neutral","sentiment_score":0.007542921230196953},{"text":"Zero four zero three seven six three 744?","start":291.8,"end":300.375,"sentiment":"neutral","sentiment_score":0.010661643522325903},{"text":"Okay.","start":308.115,"end":308.615,"sentiment":"neutral","sentiment_score":0.09340569376945496},{"text":"Yeah.","start":308.835,"end":309.155,"sentiment":"neutral","sentiment_score":0.07965615391731262},{"text":"Send a text for the photo.","start":309.155,"end":310.85498,"sentiment":"neutral","sentiment_score":0.08667922640840213}],"sentiment":"neutral","sentiment_score":0.04623372209094027,"num_words":17,"start":288.59998,"end":310.85498},{"sentences":[{"text":"So just the sticker at the back.","start":316.30002,"end":317.98,"sentiment":"neutral","sentiment_score":0.03563224843570164},{"text":"Right?","start":317.98,"end":318.48,"sentiment":"neutral","sentiment_score":0.02721807360649109},{"text":"Okay.","start":319.58002,"end":320.08002,"sentiment":"neutral","sentiment_score":0.02640785276889801},{"text":"Yep.","start":321.5,"end":322.0,"sentiment":"neutral","sentiment_score":0.08017876744270325},{"text":"Okay.","start":338.515,"end":338.99503,"sentiment":"neutral","sentiment_score":0.06947499513626099}],"sentiment":"neutral","sentiment_score":0.04115503890947862,"num_words":11,"start":316.30002,"end":338.99503},{"sentences":[{"text":"So I'm just sending you through.","start":338.99503,"end":340.45502,"sentiment":"neutral","sentiment_score":0.07294369737307231},{"text":"Yeah.","start":345.11002,"end":345.61002,"sentiment":"neutral","sentiment_score":0.04807116836309433},{"text":"Yeah.","start":346.63,"end":346.95,"sentiment":"neutral","sentiment_score":0.07329577207565308},{"text":"I'm I'm on a payment.","start":346.95,"end":347.83002,"sentiment":"neutral","sentiment_score":0.08156624287366868},{"text":"Yes.","start":347.83002,"end":348.33002,"sentiment":"neutral","sentiment_score":0.21781179308891296}],"sentiment":"neutral","sentiment_score":0.08461943800960268,"num_words":14,"start":338.99503,"end":348.33002},{"sentences":[{"text":"Alright.","start":352.79,"end":353.29,"sentiment":"neutral","sentiment_score":0.1334105283021927},{"text":"Do I need Internet to send text message?","start":360.235,"end":362.475,"sentiment":"neutral","sentiment_score":0.011185806710273027},{"text":"I don't think so.","start":362.475,"end":363.275,"sentiment":"neutral","sentiment_score":-0.0918862633407116},{"text":"Right?","start":363.275,"end":363.775,"sentiment":"neutral","sentiment_score":0.0018545128405094149},{"text":"Can you can you can you tell me the number again?","start":369.51498,"end":373.06,"sentiment":"neutral","sentiment_score":-0.02815118432044983}],"sentiment":"neutral","sentiment_score":-0.018098263442516326,"num_words":25,"start":352.79,"end":373.06},{"sentences":[{"text":"Is it yep.","start":373.28,"end":376.02002,"sentiment":"neutral","sentiment_score":-0.005060526076704264},{"text":"Yep.","start":378.48,"end":378.98,"sentiment":"neutral","sentiment_score":0.0005725305527448654},{"text":"So it's saying that it's not delivered for some reason.","start":382.80002,"end":385.38,"sentiment":"neutral","sentiment_score":-0.27972646057605743},{"text":"It's maybe that I'm connected to oh, yes.","start":402.83002,"end":407.07,"sentiment":"neutral","sentiment_score":-0.05170599592383951},{"text":"It it it came through.","start":407.07,"end":408.45,"sentiment":"neutral","sentiment_score":-0.017309430986642838}],"sentiment":"neutral","sentiment_score":-0.12266921391710639,"num_words":27,"start":373.28,"end":408.45},{"sentences":[{"text":"Right.","start":410.75,"end":411.15,"sentiment":"neutral","sentiment_score":0.021161291748285297},{"text":"Okay.","start":411.15,"end":411.65,"sentiment":"neutral","sentiment_score":0.029070623219013218},{"text":"Okay.","start":416.39502,"end":416.795,"sentiment":"neutral","sentiment_score":0.019739221781492233},{"text":"Yep.","start":416.795,"end":417.11502,"sentiment":"neutral","sentiment_score":0.03573751077055931},{"text":"Yep.","start":417.11502,"end":417.355,"sentiment":"neutral","sentiment_score":0.03598865494132042}],"sentiment":"neutral","sentiment_score":0.028339460492134094,"num_words":5,"start":410.75,"end":417.355},{"sentences":[{"text":"No worries.","start":417.355,"end":417.83502,"sentiment":"neutral","sentiment_score":0.020805325359106064},{"text":"I think it's my my bad looking.","start":417.83502,"end":419.45502,"sentiment":"neutral","sentiment_score":-0.0203516563134534},{"text":"Is that compatible?","start":443.75,"end":444.73,"sentiment":"neutral","sentiment_score":0.07176078359285991},{"text":"Okay.","start":448.045,"end":448.545,"sentiment":"neutral","sentiment_score":0.06529118120670319},{"text":"I do think it's just the issue with the PPPoE because I I I can't find a place to to type that detail in the admin prompt.","start":456.525,"end":465.4,"sentiment":"negative","sentiment_score":-0.3906703552714101}],"sentiment":"neutral","sentiment_score":-0.25920942509546874,"num_words":40,"start":417.355,"end":465.4},{"sentences":[{"text":"Yep.","start":470.26,"end":470.76,"sentiment":"neutral","sentiment_score":0.038933005183935165},{"text":"That's right.","start":491.33,"end":492.05,"sentiment":"neutral","sentiment_score":0.08791564032435417},{"text":"Yep.","start":492.05,"end":492.55,"sentiment":"neutral","sentiment_score":0.1077279895544052},{"text":"Yes.","start":522.67,"end":523.17,"sentiment":"neutral","sentiment_score":0.1286681592464447},{"text":"Yeah.","start":537.28503,"end":537.525,"sentiment":"neutral","sentiment_score":0.04715758562088013}],"sentiment":"neutral","sentiment_score":0.08305300337572892,"num_words":6,"start":470.26,"end":537.525},{"sentences":[{"text":"I think I'm in.","start":537.525,"end":538.48505,"sentiment":"neutral","sentiment_score":0.0317910579033196},{"text":"I'm already in.","start":538.48505,"end":539.60504,"sentiment":"neutral","sentiment_score":0.04315029333035151},{"text":"I'm in that prompt.","start":539.60504,"end":540.66504,"sentiment":"neutral","sentiment_score":0.012474819784983993},{"text":"I'm looking at the the Nighthawk website.","start":542.325,"end":545.945,"sentiment":"neutral","sentiment_score":0.02048685754250203},{"text":"Yeah.","start":548.75,"end":549.25,"sentiment":"neutral","sentiment_score":-0.02977673150599003}],"sentiment":"neutral","sentiment_score":0.022112929580831213,"num_words":19,"start":537.525,"end":549.25},{"sentences":[{"text":"I'll I'll send you I'll send you a a screenshot.","start":550.91003,"end":553.41003,"sentiment":"neutral","sentiment_score":0.001517338244593702},{"text":"It's just that I'm unsure oh, sorry.","start":568.20496,"end":570.685,"sentiment":"neutral","sentiment_score":-0.23386146128177643},{"text":"The the image hasn't come through.","start":570.685,"end":572.38495,"sentiment":"negative","sentiment_score":-0.3733161340157191},{"text":"I'm just I'm just not sure that if I put the PPPoE detail under the login, or is there a place that I can put that in?","start":583.61005,"end":593.945,"sentiment":"neutral","sentiment_score":-0.1211005590028233},{"text":"Well, I can make everything bigger, but I don't think that will help.","start":606.94,"end":614.08,"sentiment":"neutral","sentiment_score":-0.26783722180586594}],"sentiment":"neutral","sentiment_score":-0.16846591471703648,"num_words":63,"start":550.91003,"end":614.08},{"sentences":[{"text":"Yep.","start":630.585,"end":631.085,"sentiment":"neutral","sentiment_score":0.12288668006658554},{"text":"So the login, I've replaced the original login with the p v p o u username and password that you sent me via the email, but I'm just not sure if that's the right thing to do.","start":631.26,"end":640.62,"sentiment":"neutral","sentiment_score":-0.04369135120430508},{"text":"Right.","start":640.62,"end":641.12,"sentiment":"neutral","sentiment_score":-0.007405905053019524},{"text":"Okay.","start":645.435,"end":645.935,"sentiment":"neutral","sentiment_score":0.0055771637707948685},{"text":"Yep.","start":658.64,"end":659.14,"sentiment":"neutral","sentiment_score":-0.014807838015258312}],"sentiment":"neutral","sentiment_score":-0.03683731448268745,"num_words":41,"start":630.585,"end":659.14},{"sentences":[{"text":"I have a home.","start":659.2,"end":660.82,"sentiment":"neutral","sentiment_score":-0.2613275544717908},{"text":"I have the home page, Internet, wireless, attached devices.","start":661.04004,"end":665.94,"sentiment":"neutral","sentiment_score":-0.011283712151149908},{"text":"There's a sign in, so I need to sign in.","start":669.415,"end":671.755,"sentiment":"neutral","sentiment_score":-0.17095667719841004},{"text":"It's probably that I changed.","start":673.015,"end":674.215,"sentiment":"neutral","sentiment_score":-0.23090596199035646},{"text":"Sorry.","start":674.215,"end":674.53503,"sentiment":"neutral","sentiment_score":-0.20625180006027224}],"sentiment":"neutral","sentiment_score":-0.145421103767023,"num_words":29,"start":659.2,"end":674.53503},{"sentences":[{"text":"Just just let me log in again.","start":674.53503,"end":676.155,"sentiment":"neutral","sentiment_score":-0.12053943372198514},{"text":"Okay.","start":677.09503,"end":677.575,"sentiment":"neutral","sentiment_score":0.038346435874700546},{"text":"So it's essentially the the screenshot that I send it to you.","start":677.575,"end":681.755,"sentiment":"neutral","sentiment_score":0.07414196307460467},{"text":"I can I can make everything bigger and send you it again?","start":681.895,"end":684.875,"sentiment":"neutral","sentiment_score":0.08253002849717934},{"text":"That's okay.","start":685.01,"end":685.91,"sentiment":"neutral","sentiment_score":0.047915203496813774}],"sentiment":"neutral","sentiment_score":0.03442543251987766,"num_words":34,"start":674.53503,"end":685.91},{"sentences":[{"text":"Yep.","start":690.05,"end":690.55,"sentiment":"neutral","sentiment_score":0.030448218807578087},{"text":"Could you sorry.","start":759.135,"end":759.935,"sentiment":"neutral","sentiment_score":-0.17315876483917236},{"text":"Could you repeat that?","start":759.935,"end":760.655,"sentiment":"neutral","sentiment_score":-0.13793478161096573},{"text":"I didn't quite get what you mean.","start":760.655,"end":763.155,"sentiment":"neutral","sentiment_score":-0.12174940801092557},{"text":"Yep.","start":767.615,"end":768.115,"sentiment":"neutral","sentiment_score":0.022654399275779724}],"sentiment":"neutral","sentiment_score":-0.11689741618465632,"num_words":16,"start":690.05,"end":768.115},{"sentences":[{"text":"Not as far as I can see.","start":793.55505,"end":795.49506,"sentiment":"neutral","sentiment_score":-0.1075126241360392},{"text":"The only place that says PPPoE is right at the top, and it says Internet service provider.","start":796.29,"end":804.47,"sentiment":"neutral","sentiment_score":-0.019801626255845323},{"text":"So it's the blue the blue part.","start":809.08997,"end":811.11,"sentiment":"neutral","sentiment_score":-0.007418872389410224},{"text":"It's in the first screenshot.","start":816.655,"end":819.23505,"sentiment":"neutral","sentiment_score":0.0036337060853838922},{"text":"So on the on the Internet service provider, it has a dropbox which triple PoE is selected.","start":822.335,"end":831.10004,"sentiment":"neutral","sentiment_score":0.015820840044933206}],"sentiment":"neutral","sentiment_score":-0.016113685110127025,"num_words":53,"start":793.55505,"end":831.10004},{"sentences":[{"text":"So yep.","start":839.26495,"end":840.89496,"sentiment":"neutral","sentiment_score":0.047275736927986145},{"text":"Yes.","start":861.18,"end":861.58,"sentiment":"neutral","sentiment_score":0.11892595887184144},{"text":"That's right.","start":861.58,"end":862.39996,"sentiment":"neutral","sentiment_score":0.22051715850830078},{"text":"So okay.","start":863.89996,"end":869.61,"sentiment":"neutral","sentiment_score":0.14016277343034744},{"text":"One two three zero one one two.","start":871.23505,"end":873.335,"sentiment":"neutral","sentiment_score":0.07949914144618171}],"sentiment":"neutral","sentiment_score":0.10652366333774158,"num_words":14,"start":839.26495,"end":873.335},{"sentences":[{"text":"So I'll send you another screenshot just to confirm what I'm doing is right.","start":880.35504,"end":884.695,"sentiment":"neutral","sentiment_score":0.13248887870992934},{"text":"So this is really big.","start":892.3,"end":893.68,"sentiment":"neutral","sentiment_score":0.024190138280391692},{"text":"I've selected triple PO agent and the login and password.","start":894.54,"end":898.39996,"sentiment":"neutral","sentiment_score":0.12160092517733574},{"text":"I'm just sending it through now.","start":899.01996,"end":900.72,"sentiment":"neutral","sentiment_score":0.21059335271517435},{"text":"I do.","start":919.32,"end":919.72003,"sentiment":"neutral","sentiment_score":0.19412146508693695}],"sentiment":"neutral","sentiment_score":0.13090830517781749,"num_words":37,"start":880.35504,"end":919.72003},{"sentences":[{"text":"Yes.","start":919.72003,"end":920.22003,"sentiment":"neutral","sentiment_score":0.2241840213537216},{"text":"Okay.","start":923.24,"end":923.56,"sentiment":"neutral","sentiment_score":0.11730876564979552},{"text":"No worries.","start":923.56,"end":924.3,"sentiment":"neutral","sentiment_score":0.16704055666923523},{"text":"It's a Windows laptop if you want me to use that.","start":938.22504,"end":940.965,"sentiment":"neutral","sentiment_score":0.06198575533926487},{"text":"It does.","start":944.54504,"end":945.10504,"sentiment":"neutral","sentiment_score":0.042771088890731335}],"sentiment":"neutral","sentiment_score":0.08487996393266846,"num_words":17,"start":919.72003,"end":945.10504},{"sentences":[{"text":"But actually, it's what I'm about to ask as well because the other Ethernet cables besides what's directly connected to the white box seems to be not working.","start":945.10504,"end":956.94,"sentiment":"negative","sentiment_score":-0.38262115232646465},{"text":"So are the wall ports around my apartment working or not, Actually.","start":957.96,"end":969.105,"sentiment":"neutral","sentiment_score":-0.11772487871348858},{"text":"Of a wall port?","start":969.165,"end":970.145,"sentiment":"neutral","sentiment_score":-0.05201924219727516},{"text":"Okay.","start":977.83,"end":978.15,"sentiment":"neutral","sentiment_score":0.023964524269104004},{"text":"Sure.","start":978.15,"end":978.65,"sentiment":"neutral","sentiment_score":0.03802647069096565}],"sentiment":"neutral","sentiment_score":-0.266786451815911,"num_words":46,"start":945.10504,"end":978.65},{"sentences":[{"text":"So can I click apply now to for the logging in process?","start":1013.1,"end":1018.965,"sentiment":"neutral","sentiment_score":0.027127202250994742},{"text":"Okay.","start":1021.265,"end":1021.585,"sentiment":"neutral","sentiment_score":-0.05033305659890175},{"text":"I'm I'm I I didn't click.","start":1021.585,"end":1023.28503,"sentiment":"neutral","sentiment_score":-0.01715793941790859},{"text":"Yeah.","start":1024.465,"end":1024.7051,"sentiment":"neutral","sentiment_score":0.08563925325870514},{"text":"I'm clicking apply now.","start":1024.7051,"end":1026.165,"sentiment":"neutral","sentiment_score":0.11468090862035751}],"sentiment":"neutral","sentiment_score":0.029858692568571616,"num_words":24,"start":1013.1,"end":1026.165},{"sentences":[{"text":"I've also just sent you the the image for the device.","start":1029.5,"end":1034.08,"sentiment":"neutral","sentiment_score":0.09355602277950807},{"text":"I don't use WhatsApp, but yeah.","start":1050.105,"end":1052.505,"sentiment":"neutral","sentiment_score":-0.054825011640787125},{"text":"Sure.","start":1052.505,"end":1052.905,"sentiment":"neutral","sentiment_score":0.16462165117263794},{"text":"I'm I'm happy to download it.","start":1052.905,"end":1054.6849,"sentiment":"neutral","sentiment_score":0.33125843356053036},{"text":"Yeah.","start":1068.5549,"end":1069.0549,"sentiment":"neutral","sentiment_score":-0.008732237853109837}],"sentiment":"neutral","sentiment_score":0.11374424781650305,"num_words":25,"start":1029.5,"end":1069.0549},{"sentences":[{"text":"Sure.","start":1072.315,"end":1072.5549,"sentiment":"neutral","sentiment_score":0.018669141456484795},{"text":"I have no problem doing that.","start":1072.5549,"end":1074.1749,"sentiment":"neutral","sentiment_score":-0.03618973990281423},{"text":"I I have applied.","start":1081.36,"end":1083.22,"sentiment":"neutral","sentiment_score":-0.11477349512279034},{"text":"So you want me to plug my laptop into the router?","start":1088.88,"end":1092.26,"sentiment":"neutral","sentiment_score":-0.09755766357887875},{"text":"Okay.","start":1097.615,"end":1098.115,"sentiment":"neutral","sentiment_score":-0.12974604964256287}],"sentiment":"neutral","sentiment_score":-0.08088885336790395,"num_words":23,"start":1072.315,"end":1098.115},{"sentences":[{"text":"Well, another thing is actually, there was a router previously plugged in to the remote phone.","start":1108.95,"end":1120.01,"sentiment":"neutral","sentiment_score":-0.1299544801004231},{"text":"But that one was working.","start":1120.95,"end":1122.25,"sentiment":"neutral","sentiment_score":-0.1896218925714493},{"text":"That one was working with your service.","start":1122.3099,"end":1123.935,"sentiment":"neutral","sentiment_score":-0.30379817741257803},{"text":"So I have so I have Internet connection and everything is fine.","start":1126.4951,"end":1129.935,"sentiment":"neutral","sentiment_score":0.09971564387281735},{"text":"It's just that now that I want to change to another router.","start":1129.935,"end":1132.9951,"sentiment":"neutral","sentiment_score":-0.08226846841474374}],"sentiment":"neutral","sentiment_score":-0.09508850540106113,"num_words":52,"start":1108.95,"end":1132.9951},{"sentences":[{"text":"And I need to, like, kinda get get everything configured again.","start":1134.655,"end":1138.1951,"sentiment":"neutral","sentiment_score":-0.06832527470859615},{"text":"Right.","start":1149.75,"end":1150.25,"sentiment":"neutral","sentiment_score":0.092098169028759},{"text":"Yep.","start":1178.41,"end":1178.91,"sentiment":"neutral","sentiment_score":0.1667305827140808},{"text":"Yeah.","start":1180.995,"end":1181.235,"sentiment":"neutral","sentiment_score":0.1734468787908554},{"text":"That's what I'm trying to to achieve as well.","start":1181.235,"end":1183.555,"sentiment":"neutral","sentiment_score":0.23688680099116433}],"sentiment":"neutral","sentiment_score":0.07881212250693985,"num_words":23,"start":1134.655,"end":1183.555},{"sentences":[{"text":"So switching to the yep.","start":1183.555,"end":1190.8551,"sentiment":"neutral","sentiment_score":0.12767114341259003},{"text":"Yes.","start":1197.08,"end":1197.58,"sentiment":"neutral","sentiment_score":0.12255798280239104},{"text":"I have I have just done that, and it's now connected.","start":1197.72,"end":1201.5,"sentiment":"neutral","sentiment_score":0.13689319518479434},{"text":"But, yeah, there's a disconnection.","start":1202.36,"end":1204.2999,"sentiment":"neutral","sentiment_score":-0.08853302262723446},{"text":"Okay.","start":1217.285,"end":1217.785,"sentiment":"neutral","sentiment_score":0.029733477160334587}],"sentiment":"neutral","sentiment_score":0.08060031351835831,"num_words":23,"start":1183.555,"end":1217.785},{"sentences":[{"text":"So I do need to connect that to to whatever Internet that I have.","start":1219.62,"end":1224.92,"sentiment":"neutral","sentiment_score":0.03681127327893462},{"text":"Yep.","start":1245.1951,"end":1245.6951,"sentiment":"neutral","sentiment_score":0.21545758843421936},{"text":"Yep.","start":1245.8351,"end":1246.3351,"sentiment":"neutral","sentiment_score":0.2406256198883057},{"text":"Yes.","start":1256.83,"end":1257.1499,"sentiment":"neutral","sentiment_score":0.18981114029884336},{"text":"I'm doing it right now.","start":1257.1499,"end":1258.5099,"sentiment":"neutral","sentiment_score":0.1776319697499275}],"sentiment":"neutral","sentiment_score":0.09315509196709502,"num_words":22,"start":1219.62,"end":1258.5099},{"sentences":[{"text":"Or if you want to actually come come and have a check.","start":1258.5099,"end":1261.4099,"sentiment":"neutral","sentiment_score":0.022888074163347483},{"text":"Or, actually, if you wanted to come to the apartment because it's fairly close for you.","start":1263.5249,"end":1270.265,"sentiment":"neutral","sentiment_score":-0.009808047325350344},{"text":"Alright.","start":1273.6849,"end":1274.1849,"sentiment":"neutral","sentiment_score":-0.10469825565814972},{"text":"Right.","start":1278.81,"end":1279.13,"sentiment":"neutral","sentiment_score":-0.01638629287481308},{"text":"Okay.","start":1279.13,"end":1279.63,"sentiment":"neutral","sentiment_score":0.007613008841872215}],"sentiment":"neutral","sentiment_score":0.00013730945366044199,"num_words":31,"start":1258.5099,"end":1279.63},{"sentences":[{"text":"So Team TeamViewer.","start":1280.65,"end":1281.63,"sentiment":"neutral","sentiment_score":-0.021334302922089893},{"text":"Right.","start":1285.93,"end":1286.43,"sentiment":"neutral","sentiment_score":0.03678713738918304},{"text":"For support purposes.","start":1290.375,"end":1291.755,"sentiment":"neutral","sentiment_score":0.00124378502368927},{"text":"Is it called TeamViewerQuickSupport or Customer wait.","start":1318.355,"end":1324.055,"sentiment":"neutral","sentiment_score":0.0564751068928412},{"text":"Quick support.","start":1324.1951,"end":1324.935,"sentiment":"neutral","sentiment_score":0.06929435953497887}],"sentiment":"neutral","sentiment_score":0.03190187818836421,"num_words":16,"start":1280.65,"end":1324.935},{"sentences":[{"text":"Okay.","start":1325.795,"end":1326.1951,"sentiment":"neutral","sentiment_score":0.05887190252542496},{"text":"Yeah.","start":1326.1951,"end":1326.6951,"sentiment":"neutral","sentiment_score":0.04877367988228798},{"text":"Just give me one minute to to It's asking me for a code.","start":1338.63,"end":1358.56,"sentiment":"neutral","sentiment_score":-0.10009187861130787},{"text":"I think it's asking me for a yes.","start":1365.74,"end":1370.64,"sentiment":"neutral","sentiment_score":-0.025399748468771577},{"text":"I'm sending it back.","start":1371.1849,"end":1372.465,"sentiment":"neutral","sentiment_score":-0.02807845376082696}],"sentiment":"neutral","sentiment_score":-0.0558911349012137,"num_words":27,"start":1325.795,"end":1372.465},{"sentences":[{"text":"Okay.","start":1372.465,"end":1372.965,"sentiment":"neutral","sentiment_score":0.03202737122774124},{"text":"So the ID is three three zero seven seven four 064.","start":1373.505,"end":1383.6849,"sentiment":"neutral","sentiment_score":0.02105876109139486},{"text":"And the password is do you need a password?","start":1386.09,"end":1388.35,"sentiment":"neutral","sentiment_score":-0.00863961378733317},{"text":"Yes.","start":1388.65,"end":1389.15,"sentiment":"neutral","sentiment_score":0.039117686450481415},{"text":"It's all Lowercase u S, KK, UFKK7NGK.","start":1394.8099,"end":1405.575,"sentiment":"neutral","sentiment_score":-0.00971836965930249}],"sentiment":"neutral","sentiment_score":0.005414010964912073,"num_words":29,"start":1372.465,"end":1405.575},{"sentences":[{"text":"Yes.","start":1414.39,"end":1414.63,"sentiment":"neutral","sentiment_score":0.06607683002948761},{"text":"It is.","start":1414.63,"end":1415.2899,"sentiment":"neutral","sentiment_score":0.04034767113626003},{"text":"I I I yeah.","start":1418.47,"end":1420.73,"sentiment":"neutral","sentiment_score":-0.03150616539642215},{"text":"Okay.","start":1428.0049,"end":1428.5049,"sentiment":"neutral","sentiment_score":0.035103537142276764},{"text":"Do you want me to disconnect from my softphone?","start":1429.365,"end":1431.7849,"sentiment":"neutral","sentiment_score":-0.01454842338959376}],"sentiment":"neutral","sentiment_score":-0.004416750743985176,"num_words":17,"start":1414.39,"end":1431.7849},{"sentences":[{"text":"Or Yep.","start":1431.845,"end":1437.1449,"sentiment":"neutral","sentiment_score":-0.047869447618722916},{"text":"So I've disconnected and lost reconnected.","start":1437.5299,"end":1440.19,"sentiment":"neutral","sentiment_score":-0.16139646743734679},{"text":"Okay.","start":1449.13,"end":1449.45,"sentiment":"neutral","sentiment_score":0.018929019570350647},{"text":"Yep.","start":1449.45,"end":1449.915,"sentiment":"neutral","sentiment_score":0.02090536430478096},{"text":"Yeah.","start":1450.155,"end":1450.395,"sentiment":"neutral","sentiment_score":0.020085874944925308}],"sentiment":"neutral","sentiment_score":-0.09129067645831541,"num_words":11,"start":1431.845,"end":1450.395},{"sentences":[{"text":"No worries.","start":1450.395,"end":1450.885,"sentiment":"neutral","sentiment_score":0.030911152251064777},{"text":"Yep.","start":1450.885,"end":1451.385,"sentiment":"neutral","sentiment_score":0.02819087356328964},{"text":"Yeah.","start":1496.8,"end":1496.96,"sentiment":"neutral","sentiment_score":0.07926549017429352},{"text":"That's right.","start":1496.96,"end":1497.7,"sentiment":"neutral","sentiment_score":0.16582495719194412},{"text":"Yes.","start":1501.68,"end":1502.18,"sentiment":"neutral","sentiment_score":0.10602295398712158}],"sentiment":"neutral","sentiment_score":0.08670736237296037,"num_words":7,"start":1450.395,"end":1502.18},{"sentences":[{"text":"What do you mean?","start":1509.415,"end":1510.3151,"sentiment":"neutral","sentiment_score":0.00574018363840878},{"text":"Alright.","start":1516.455,"end":1516.955,"sentiment":"neutral","sentiment_score":0.03113540820777416},{"text":"I'll type my IP address if you want.","start":1522.74,"end":1524.6,"sentiment":"neutral","sentiment_score":0.007184762042015791},{"text":"Yeah.","start":1546.5549,"end":1547.0549,"sentiment":"neutral","sentiment_score":0.20622700452804563},{"text":"Good.","start":1547.195,"end":1547.695,"sentiment":"positive","sentiment_score":0.3565606474876404}],"sentiment":"neutral","sentiment_score":0.04495745940754811,"num_words":15,"start":1509.415,"end":1547.695},{"sentences":[{"text":"That's all.","start":1558.9801,"end":1559.54,"sentiment":"neutral","sentiment_score":0.2717708349227905},{"text":"Wait.","start":1559.54,"end":1559.9401,"sentiment":"neutral","sentiment_score":0.08678605407476425},{"text":"Let me let me see if I can check if any change.","start":1559.9401,"end":1563.045,"sentiment":"neutral","sentiment_score":0.04552115065356096},{"text":"I'll I'll just do a Google translate, but yeah.","start":1566.0851,"end":1569.285,"sentiment":"neutral","sentiment_score":0.02812126423749659},{"text":"Not not necessarily accurate, but I I can't because the system language is Chinese.","start":1569.285,"end":1574.3451,"sentiment":"neutral","sentiment_score":-0.1360194491488593}],"sentiment":"neutral","sentiment_score":-0.012489457320618002,"num_words":38,"start":1558.9801,"end":1574.3451},{"sentences":[{"text":"Oh, no.","start":1575.285,"end":1575.685,"sentiment":"neutral","sentiment_score":-0.043354332447052},{"text":"Actually, I think I have The US actually.","start":1575.685,"end":1577.4451,"sentiment":"neutral","sentiment_score":-0.023217967245727777},{"text":"Yes.","start":1577.4451,"end":1577.9451,"sentiment":"neutral","sentiment_score":0.025118958204984665},{"text":"I'll change.","start":1578.245,"end":1579.02,"sentiment":"neutral","sentiment_score":0.025082817301154137},{"text":"Yeah.","start":1580.9401,"end":1581.18,"sentiment":"neutral","sentiment_score":0.13899211585521698}],"sentiment":"neutral","sentiment_score":-0.004155406728386879,"num_words":14,"start":1575.285,"end":1581.18},{"sentences":[{"text":"I think I think that's it is downloading.","start":1581.18,"end":1583.68,"sentiment":"neutral","sentiment_score":0.15298344008624554},{"text":"So if you if you just wait for a few seconds.","start":1583.98,"end":1591.84,"sentiment":"neutral","sentiment_score":0.058240326968106354},{"text":"Yep.","start":1592.86,"end":1593.36,"sentiment":"neutral","sentiment_score":0.15944568812847135},{"text":"It's not being 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ma'am?","start":1691.3151,"end":1692.615,"sentiment":"neutral","sentiment_score":0.10392554253339767}],"sentiment":"neutral","sentiment_score":0.19632790016907234,"num_words":27,"start":1612.76,"end":1692.615},{"sentences":[{"text":"Yep.","start":1719.75,"end":1720.25,"sentiment":"neutral","sentiment_score":0.021272815763950348},{"text":"The photos should be sent through.","start":1740.805,"end":1742.425,"sentiment":"neutral","sentiment_score":0.0624381381397446},{"text":"For some reason, it's turning Chinese again.","start":1750.66,"end":1753.0,"sentiment":"negative","sentiment_score":-0.5022369921207428},{"text":"I'm not sure why is that.","start":1753.06,"end":1754.52,"sentiment":"negative","sentiment_score":-0.4554956257343292},{"text":"Have you not resend them?","start":1782.39,"end":1783.77,"sentiment":"neutral","sentiment_score":-0.32076322436332705}],"sentiment":"neutral","sentiment_score":-0.29826188705861567,"num_words":25,"start":1719.75,"end":1783.77},{"sentences":[{"text":"Because otherwise, I'll I'll resend everything.","start":1784.7101,"end":1787.37,"sentiment":"neutral","sentiment_score":-0.29158294200897217},{"text":"It's 04037637 44.","start":1807.1849,"end":1812.88,"sentiment":"neutral","sentiment_score":-0.027469194183746975},{"text":"Right.","start":1813.3401,"end":1813.8401,"sentiment":"neutral","sentiment_score":0.010667534545063972},{"text":"Yeah.","start":1815.8201,"end":1816.3201,"sentiment":"neutral","sentiment_score":0.056362755596637726},{"text":"Should be sent 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WhatsApp?","start":1865.225,"end":1867.3049,"sentiment":"neutral","sentiment_score":-0.062210113182663916},{"text":"Or because I'm really unfamiliar with with WhatsApp.","start":1867.3049,"end":1872.74,"sentiment":"neutral","sentiment_score":-0.27264767698943615},{"text":"Yes.","start":1879.6,"end":1880.1,"sentiment":"neutral","sentiment_score":-0.016196776181459427},{"text":"Okay.","start":1913.265,"end":1913.765,"sentiment":"neutral","sentiment_score":-0.07008369266986847},{"text":"It says Internet, but it doesn't say when.","start":1970.0851,"end":1972.185,"sentiment":"neutral","sentiment_score":-0.19504459761083126}],"sentiment":"neutral","sentiment_score":-0.15892570705286094,"num_words":28,"start":1865.225,"end":1972.185},{"sentences":[{"text":"I'll show you I'll show you the name on the port.","start":1976.245,"end":1978.505,"sentiment":"neutral","sentiment_score":0.024324971335855396},{"text":"Yes.","start":1981.1799,"end":1981.6799,"sentiment":"neutral","sentiment_score":0.03155060112476349},{"text":"Right.","start":1983.1799,"end":1983.6799,"sentiment":"neutral","sentiment_score":0.030604567378759384},{"text":"So I got the I got number one plugged into my laptop, And then and then with the white box, it's plugged into the Internet cord.","start":1987.02,"end":1996.645,"sentiment":"neutral","sentiment_score":0.022109018173068762},{"text":"Alright.","start":2052.705,"end":2053.205,"sentiment":"neutral","sentiment_score":0.13494953513145447}],"sentiment":"neutral","sentiment_score":0.025987846520729364,"num_words":40,"start":1976.245,"end":2053.205},{"sentences":[{"text":"Okay.","start":2062.465,"end":2062.965,"sentiment":"neutral","sentiment_score":0.1836681365966797},{"text":"But how come it's working with the previous router?","start":2068.06,"end":2070.72,"sentiment":"neutral","sentiment_score":8.309466971289267e-7},{"text":"I don't know.","start":2077.275,"end":2077.755,"sentiment":"neutral","sentiment_score":-0.06644555181264877},{"text":"I just rendered this property, and there's, like, a router.","start":2077.755,"end":2080.315,"sentiment":"neutral","sentiment_score":-0.0358620248734951},{"text":"And after we connect the Airtel service, and I have normal Wi Fi connections with the router.","start":2080.315,"end":2090.335,"sentiment":"neutral","sentiment_score":-0.0037679685389294345}],"sentiment":"neutral","sentiment_score":-0.010958418855443597,"num_words":40,"start":2062.465,"end":2090.335},{"sentences":[{"text":"Yes.","start":2093.5,"end":2094.0,"sentiment":"neutral","sentiment_score":0.013673262670636175},{"text":"I really don't think so because on the router, it says it's all common.","start":2098.7,"end":2103.5999,"sentiment":"neutral","sentiment_score":-0.05861594394913742},{"text":"Yeah.","start":2108.045,"end":2108.545,"sentiment":"neutral","sentiment_score":0.006781028583645821},{"text":"But for some reason, it's working.","start":2108.925,"end":2110.545,"sentiment":"neutral","sentiment_score":0.020336310379207134},{"text":"I do believe so.","start":2119.93,"end":2125.8,"sentiment":"neutral","sentiment_score":0.017351926304399967}],"sentiment":"neutral","sentiment_score":-0.02341320602079997,"num_words":26,"start":2093.5,"end":2125.8},{"sentences":[{"text":"No.","start":2132.885,"end":2133.045,"sentiment":"neutral","sentiment_score":-0.043998561799526215},{"text":"But it was working until that I decided to plug that off and change it to my own router.","start":2133.045,"end":2138.105,"sentiment":"neutral","sentiment_score":-0.024050278883231312},{"text":"I do think that's gonna work.","start":2147.13,"end":2148.65,"sentiment":"neutral","sentiment_score":0.22320998211701712},{"text":"Yes.","start":2148.65,"end":2149.15,"sentiment":"neutral","sentiment_score":0.022129034623503685},{"text":"So I really don't believe that is the white box fold.","start":2151.6099,"end":2154.8298,"sentiment":"negative","sentiment_score":-0.49102839692072436}],"sentiment":"neutral","sentiment_score":-0.11949677103640217,"num_words":38,"start":2132.885,"end":2154.8298},{"sentences":[{"text":"Right.","start":2160.41,"end":2160.91,"sentiment":"neutral","sentiment_score":-0.02767140232026577},{"text":"Yes.","start":2171.695,"end":2172.195,"sentiment":"neutral","sentiment_score":-0.0016535231843590736},{"text":"Do you mind me try another another cable with the white box?","start":2177.01,"end":2182.71,"sentiment":"neutral","sentiment_score":-0.02847276891892155},{"text":"I'll try with another cable for now.","start":2183.65,"end":2185.67,"sentiment":"neutral","sentiment_score":-0.02246281291757311},{"text":"Yesterday.","start":2234.56,"end":2235.06,"sentiment":"neutral","sentiment_score":-0.04289934411644936}],"sentiment":"neutral","sentiment_score":-0.02596078123050657,"num_words":22,"start":2160.41,"end":2235.06},{"sentences":[{"text":"I tried another cable.","start":2263.1,"end":2264.48,"sentiment":"neutral","sentiment_score":-0.005329353269189596},{"text":"Do you see any connections now?","start":2265.4202,"end":2267.12,"sentiment":"neutral","sentiment_score":-0.0059892889112234116},{"text":"Okay.","start":2273.26,"end":2273.76,"sentiment":"neutral","sentiment_score":-0.026359766721725464},{"text":"Sure.","start":2273.9001,"end":2274.4001,"sentiment":"neutral","sentiment_score":-0.009068935178220272},{"text":"Right.","start":2280.4849,"end":2280.9849,"sentiment":"neutral","sentiment_score":-0.028490278869867325}],"sentiment":"neutral","sentiment_score":-0.009320932870300917,"num_words":13,"start":2263.1,"end":2280.9849},{"sentences":[{"text":"Okay.","start":2330.6848,"end":2331.005,"sentiment":"neutral","sentiment_score":-0.0464068278670311},{"text":"So is that a replacement of the the device, or is that, like, something that's doing the software?","start":2331.005,"end":2336.145,"sentiment":"neutral","sentiment_score":-0.06846925719744629},{"text":"Okay.","start":2336.765,"end":2337.265,"sentiment":"neutral","sentiment_score":-0.022061005234718323},{"text":"Right.","start":2337.9648,"end":2338.4648,"sentiment":"neutral","sentiment_score":0.013239085674285889},{"text":"The other one is a Asus wireless AX.","start":2357.2349,"end":2362.2148,"sentiment":"neutral","sentiment_score":0.017531205201521516}],"sentiment":"neutral","sentiment_score":-0.03956640466790775,"num_words":29,"start":2330.6848,"end":2362.2148},{"sentences":[{"text":"I'll send you I'll send you a photo, actually.","start":2363.555,"end":2365.655,"sentiment":"neutral","sentiment_score":0.014213780562082926},{"text":"Okay.","start":2367.635,"end":2367.9548,"sentiment":"positive","sentiment_score":0.3392997682094574},{"text":"Yep.","start":2367.9548,"end":2368.4548,"sentiment":"neutral","sentiment_score":0.2003500908613205},{"text":"Are they signing again?","start":2394.885,"end":2396.025,"sentiment":"neutral","sentiment_score":-0.02049727225676179},{"text":"Yep.","start":2407.6,"end":2407.9202,"sentiment":"neutral","sentiment_score":0.04187509045004845}],"sentiment":"neutral","sentiment_score":0.039216242847032845,"num_words":16,"start":2363.555,"end":2407.9202},{"sentences":[{"text":"You can do the password again if you want.","start":2407.9202,"end":2409.94,"sentiment":"neutral","sentiment_score":0.05519778322842386},{"text":"Right.","start":2476.295,"end":2476.6948,"sentiment":"neutral","sentiment_score":-0.10935723781585692},{"text":"Okay.","start":2476.6948,"end":2477.1948,"sentiment":"neutral","sentiment_score":-0.07110153138637543},{"text":"Okay.","start":2533.335,"end":2533.835,"sentiment":"neutral","sentiment_score":0.035432808101177216},{"text":"So can I can I unplug the laptop?","start":2542.09,"end":2547.07,"sentiment":"neutral","sentiment_score":0.030734269646927714}],"sentiment":"neutral","sentiment_score":0.029881412256509067,"num_words":20,"start":2407.9202,"end":2547.07},{"sentences":[{"text":"Yep.","start":2556.035,"end":2556.535,"sentiment":"neutral","sentiment_score":0.06171999871730805},{"text":"Sure.","start":2557.555,"end":2558.055,"sentiment":"neutral","sentiment_score":0.04821939766407013},{"text":"I'll I'll leave everything else the same, and I'll just yep.","start":2558.4348,"end":2563.4949,"sentiment":"neutral","sentiment_score":-0.0029240354726260357},{"text":"No worries.","start":2565.2349,"end":2565.9749,"sentiment":"neutral","sentiment_score":0.04226650856435299},{"text":"Okay.","start":2576.2,"end":2576.7,"sentiment":"neutral","sentiment_score":-0.008771201595664024}],"sentiment":"neutral","sentiment_score":0.009596051357220858,"num_words":16,"start":2556.035,"end":2576.7},{"sentences":[{"text":"Sure.","start":2579.885,"end":2580.385,"sentiment":"neutral","sentiment_score":-0.09561751782894136},{"text":"Yeah.","start":2583.565,"end":2583.9648,"sentiment":"neutral","sentiment_score":-0.04075250029563904},{"text":"Okay.","start":2583.9648,"end":2584.4648,"sentiment":"neutral","sentiment_score":-0.017805546522140503},{"text":"Yep.","start":2584.605,"end":2584.925,"sentiment":"neutral","sentiment_score":-0.004607712384313345},{"text":"Okay.","start":2584.925,"end":2585.425,"sentiment":"neutral","sentiment_score":-0.003672715276479721}],"sentiment":"neutral","sentiment_score":-0.03249119846150279,"num_words":5,"start":2579.885,"end":2585.425},{"sentences":[{"text":"Yeah.","start":2586.525,"end":2586.845,"sentiment":"neutral","sentiment_score":0.0009585712105035782},{"text":"I don't know I don't know why that worked at all.","start":2586.845,"end":2589.265,"sentiment":"neutral","sentiment_score":-0.12854564460841092},{"text":"Okay.","start":2600.13,"end":2600.63,"sentiment":"neutral","sentiment_score":-0.01837676763534546},{"text":"Yeah.","start":2600.69,"end":2601.01,"sentiment":"neutral","sentiment_score":0.01757412776350975},{"text":"No.","start":2601.01,"end":2601.25,"sentiment":"neutral","sentiment_score":0.022029398009181023}],"sentiment":"neutral","sentiment_score":-0.09278778408964475,"num_words":15,"start":2586.525,"end":2601.25},{"sentences":[{"text":"No worries.","start":2601.25,"end":2601.97,"sentiment":"neutral","sentiment_score":0.01655084127560258},{"text":"I'll leave everything I could use then.","start":2601.97,"end":2603.5698,"sentiment":"neutral","sentiment_score":0.077306367456913},{"text":"Yeah.","start":2603.5698,"end":2603.97,"sentiment":"neutral","sentiment_score":0.11038881540298462},{"text":"Sure.","start":2603.97,"end":2604.47,"sentiment":"neutral","sentiment_score":0.1538216769695282},{"text":"Alright.","start":2605.0552,"end":2605.2952,"sentiment":"positive","sentiment_score":0.34398120641708374}],"sentiment":"neutral","sentiment_score":0.09853649612826605,"num_words":12,"start":2601.25,"end":2605.2952},{"sentences":[{"text":"Thanks so much for your time.","start":2605.2952,"end":2606.7551,"sentiment":"positive","sentiment_score":0.7381967802842458},{"text":"Alright.","start":2614.655,"end":2615.0552,"sentiment":"neutral","sentiment_score":0.2964407801628113},{"text":"Yeah.","start":2615.0552,"end":2615.2952,"sentiment":"positive","sentiment_score":0.40511009097099304},{"text":"Thank you so much.","start":2615.2952,"end":2616.355,"sentiment":"positive","sentiment_score":0.8086742609739304},{"text":"You too.","start":2617.615,"end":2618.0151,"sentiment":"positive","sentiment_score":0.4891383945941925}],"sentiment":"positive","sentiment_score":0.6674075275659561,"num_words":14,"start":2605.2952,"end":2618.0151},{"sentences":[{"text":"Thank you.","start":2618.0151,"end":2618.7551,"sentiment":"positive","sentiment_score":0.5847974717617035}],"sentiment":"positive","sentiment_score":0.5847974717617035,"num_words":2,"start":2618.0151,"end":2618.7551}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Good afternoon, Ethel. Hi. How are\n\nChannel 1: Good\n\nChannel 0: you?\n\nChannel 1: afternoon.\n\nChannel 0: Yes.\n\nChannel 1: Hello.\n\nChannel 0: Hello.\n\nChannel 1: I'm having some problem with setting up the router.\n\nChannel 0: Okay. One second. May I have the account holder's name, please?\n\nChannel 1: Account holder.\n\nChannel 0: The\n\nChannel 1: Sorry.\n\nChannel 0: the\n\nChannel 1: Just give me one second.\n\nChannel 0: the name that owns the account. Oh, for the it's just for an Internet connection. Right?\n\nChannel 1: Yes.\n\nChannel 0: Yeah. The name, please.\n\nChannel 1: I think it's for Tixuan.\n\nChannel 0: Who?\n\nChannel 1: I'll spell the name for you.\n\nChannel 0: Yeah. How do you spell it?\n\nChannel 1: It's that h I x u a m.\n\nChannel 0: Okay. So Shuang Huang?\n\nChannel 1: Yes.\n\nChannel 0: Okay. One second. One second. I just gotta pull out your account so I can see what address it is and okay. Paste.\n\nWhen did you receive the router?\n\nChannel 1: I was just testing out the router today,\n\nChannel 0: Oh, okay. Cool.\n\nChannel 1: and I'm I'm using my own router as well. So\n\nChannel 0: Alright. I'm just so you have okay. So you got a white box on the wall?\n\nChannel 1: Yeah. That's\n\nChannel 0: Okay. Is that switched on?\n\nChannel 1: right. Everything is switched on. And I have I have entered, like, I had a email from you a couple of days before. And I am basically at the stage where I have entered the admin for for the router, and I have logged into the admin.\n\nChannel 0: Yep. You don't need to do that. You would have received a text that everything's all done. You just gotta hook it up, and that's it.\n\nChannel 1: Alright.\n\nChannel 0: You haven't pressed any reset buttons or anything like that?\n\nChannel 1: I have reset my router.\n\nChannel 0: No. Your one or our or the one we sent you?\n\nChannel 1: I don't think I've selected any product from yours. So I'm just\n\nChannel 0: Oh, so\n\nChannel 1: using my own\n\nChannel 0: we're\n\nChannel 1: router.\n\nChannel 0: using your router. Right?\n\nChannel 1: Yeah.\n\nChannel 0: Oh, sorry. I thought you were\n\nChannel 1: No. No. That's alright. So I just reset my router,\n\nChannel 0: okay.\n\nChannel 1: and I've logged logged into it.\n\nChannel 0: Okay.\n\nChannel 1: And\n\nChannel 0: So it's\n\nChannel 1: yeah.\n\nChannel 0: telling me here it's showing me here that there's no link, which means that the white box is turned off.\n\nChannel 1: The white box.\n\nChannel 0: Yeah. The one on\n\nChannel 1: Sorry.\n\nChannel 0: the wall. Mic\n\nChannel 1: I'll I'll\n\nChannel 0: Mikroktek.\n\nChannel 1: double check that. So the white box is flashing?\n\nChannel 0: How many lights are flashing?\n\nChannel 1: I think there are four.\n\nChannel 0: Is the top light flashing or the raw flashing?\n\nChannel 1: The power light is kinda kinda lit, and the f SST light is flashing.\n\nChannel 0: Okay. So why am I getting here no link? Alright. So can you connect the router to that box? So the box will have one Ethernet slot.\n\nIt's a data cable that you plug into, the white box,\n\nChannel 1: Yes.\n\nChannel 0: and then the other end of the cable, you plug it into the WAN port of your router.\n\nChannel 1: Yes. I think I've I've done that already. And now it's it's a orange light stat. It's an orange light for the router\n\nChannel 0: Okay. So\n\nChannel 1: On the\n\nChannel 0: what you need\n\nChannel 1: on\n\nChannel 0: to\n\nChannel 1: the\n\nChannel 0: do\n\nChannel 1: one\n\nChannel 0: now\n\nChannel 1: point?\n\nChannel 0: is log in to your router interface.\n\nChannel 1: Yes. I've I've done that.\n\nChannel 0: Okay. So you need what router are you using, do you, if you don't mind me asking?\n\nChannel 1: I'm using a a Nighthawk AX eight.\n\nChannel 0: Is it a Wi Fi six or the old Wi Fi five?\n\nChannel 1: I think it's a WiFi six. Let me double check.\n\nChannel 0: Yeah. Because you got you got the boost. You got the 104 40, which is the boost 500. And if it's the old Wi Fi five, it won't work. You need minimum the Wi Fi six.\n\nChannel 1: Right. I I can't see that, though, because\n\nChannel 0: If I give you a mobile number, can you send a photo of it?\n\nChannel 1: I don't think you will be able to see it as well because it's not purchased it's it's purchased on another country. So\n\nChannel 0: Yeah. But on the sticker underneath the router, it should tell you what model it is.\n\nChannel 1: so do you want me to send you a a photo of the router?\n\nChannel 0: Yeah. The sticker that's on it, if you don't mind.\n\nChannel 1: Okay. Yeah. Yeah. That's okay.\n\nChannel 0: Yeah. I'll give you the number. You ready?\n\nChannel 1: Yep.\n\nChannel 0: 04037636,\n\nChannel 1: Zero four zero three seven six three\n\nChannel 0: yeah, and 744.\n\nChannel 1: 744?\n\nChannel 0: You can send it on text or you can send it via via WhatsApp, whatever's easy for you.\n\nChannel 1: Okay. Yeah. Send a text for the photo.\n\nChannel 0: Yep. Okay.\n\nChannel 1: So just the sticker at the back. Right?\n\nChannel 0: Yeah. Yeah. Underneath it, there's a sticker\n\nChannel 1: Okay.\n\nChannel 0: there. I just want I just wanna see that. Yeah.\n\nChannel 1: Yep. Okay. So I'm just sending you through.\n\nChannel 0: Oh, you're in a new place in Victoria, aren't you? You're in\n\nChannel 1: Yeah.\n\nChannel 0: Marumbina. That's\n\nChannel 1: Yeah.\n\nChannel 0: that\n\nChannel 1: I'm\n\nChannel 0: new\n\nChannel 1: I'm on\n\nChannel 0: place.\n\nChannel 1: a payment. Yes.\n\nChannel 0: Alright. That's cool. It's not far from where we have our office, actually.\n\nChannel 1: Alright. Do I need Internet to send text message? I don't think so. Right?\n\nChannel 0: Oh, you should have data on your phone. No. On your phone, not the text message. No. You shouldn't have to.\n\nChannel 1: Can you can you can you tell me the number again? Is it\n\nChannel 0: 0403\n\nChannel 1: yep.\n\nChannel 0: 763\n\nChannel 1: Yep.\n\nChannel 0: 744.\n\nChannel 1: So it's saying that it's not delivered for some reason.\n\nChannel 0: Wait a minute. I'll call you from this number.\n\nChannel 1: It's maybe that I'm connected to\n\nChannel 0: Has the call come\n\nChannel 1: oh,\n\nChannel 0: through?\n\nChannel 1: yes. It it it came through.\n\nChannel 0: Yeah. Send the photo there.\n\nChannel 1: Right. Okay.\n\nChannel 0: Oh, I got it. I got it. I got the\n\nChannel 1: Okay.\n\nChannel 0: photo.\n\nChannel 1: Yep. Yep. No worries. I think it's my\n\nChannel 0: K.\n\nChannel 1: my bad\n\nChannel 0: So you\n\nChannel 1: looking.\n\nChannel 0: got the next oh, that's the NETGEAR a x 6,000 Wi Fi router. Okay. So if it's the a x three six, there should be a WiFi seven, if I'm not wrong.\n\nChannel 1: Is that compatible?\n\nChannel 0: Yeah. Yeah. Yeah. It's a top of the range. Let\n\nChannel 1: Okay.\n\nChannel 0: me just check the model. Hang on a sec. Okay. So\n\nChannel 1: I do think it's just the issue with the PPPoE because I I I can't find a place to to type that detail in the admin prompt.\n\nChannel 0: sorry. Hang on a sec.\n\nChannel 1: Yep.\n\nChannel 0: Okay. So we got does that, like, have the Netgear, the photo, if I'm not wrong? It has, like, two panel two two flaps on one on each side?\n\nChannel 1: That's right. Yep.\n\nChannel 0: Okay. So that's a Tri Band AX. Oh, that's the well, that's a Wi Fi six. Alright. So it's alright.\n\nSo you got the Netgear Tri Band AX eight streaming Wi Fi router brand new. $439. Bloody hell, mate. Can I achieve? Alright.\n\nSo now that's alright. So what you need to do now so what you need to do is connect to the Wi Fi of that router.\n\nChannel 1: Yes.\n\nChannel 0: Okay? And then you need to log into the router interface, which is okay. So it'll be routerlogin.net.\n\nChannel 1: Yeah. I think I'm in. I'm already in. I'm in\n\nChannel 0: What\n\nChannel 1: that\n\nChannel 0: page\n\nChannel 1: prompt.\n\nChannel 0: what what page are you in?\n\nChannel 1: I'm looking\n\nChannel 0: You\n\nChannel 1: at the the Nighthawk website.\n\nChannel 0: can you send me a screen? No. Not the Wi Fi. We need to go to the\n\nChannel 1: Yeah.\n\nChannel 0: WAN settings. If you can just send\n\nChannel 1: I'll\n\nChannel 0: me a screenshot.\n\nChannel 1: I'll send you I'll send you a a screenshot.\n\nChannel 0: Yeah, please. Yeah.\n\nChannel 1: It's just that I'm unsure oh, sorry. The the image hasn't come through.\n\nChannel 0: Okay. Here we go. What are you sure? What are you saying?\n\nChannel 1: I'm just I'm just not sure that if I put the PPPoE detail under the login, or is there a place that I can put that in?\n\nChannel 0: Yeah. You got I can't sorry, mate. The the the screenshot you sent me, it's a bit blurry. I can't see it too well.\n\nChannel 1: Well, I can make everything bigger, but I don't think that will help.\n\nChannel 0: So I can see you put in port login. That doesn't say what that login is. I can see if the login's in there,\n\nChannel 1: Yep. So\n\nChannel 0: but\n\nChannel 1: the login,\n\nChannel 0: this is\n\nChannel 1: I've\n\nChannel 0: the\n\nChannel 1: replaced the original login with the p v p o u username and password that you sent me via the email, but I'm just not sure if that's the right\n\nChannel 0: Yeah.\n\nChannel 1: thing\n\nChannel 0: But\n\nChannel 1: to\n\nChannel 0: this\n\nChannel 1: do.\n\nChannel 0: login\n\nChannel 1: Right.\n\nChannel 0: is for service name if required, so that's not it. Even\n\nChannel 1: Okay.\n\nChannel 0: though it's the right username and password, on the right hand side, you got those tabs. What do they say, the tabs? On the left hand side or whatever? You got one, two, three, four, five, six,\n\nChannel 1: Yep.\n\nChannel 0: seven\n\nChannel 1: I\n\nChannel 0: tabs.\n\nChannel 1: have\n\nChannel 0: I can't read\n\nChannel 1: a\n\nChannel 0: it\n\nChannel 1: home.\n\nChannel 0: properly.\n\nChannel 1: I have the home\n\nChannel 0: Yep.\n\nChannel 1: page, Internet, wireless,\n\nChannel 0: Alright.\n\nChannel 1: attached\n\nChannel 0: So if you\n\nChannel 1: devices.\n\nChannel 0: click on the Internet, what do you get?\n\nChannel 1: There's a sign in, so I need to sign in. It's probably that I changed. Sorry. Just just let me log in again. Okay.\n\nSo it's essentially the the screenshot that I send it to you. I can I can make everything bigger and send you it again?\n\nChannel 0: Yeah.\n\nChannel 1: That's\n\nChannel 0: If you\n\nChannel 1: okay.\n\nChannel 0: if you don't mind, but send me also what what you see on that Internet page. I'm\n\nChannel 1: Yep.\n\nChannel 0: gonna do something here. Okay. Let's have a look. Okay. So you got it set up as get dynamically dynamically from your ISP.\n\nThat's the wrong one. Underneath that, you got use static IP. That's still the wrong one. Is there anything under use static IP?\n\nChannel 1: Could you sorry. Could you repeat that? I didn't quite get what\n\nChannel 0: Okay.\n\nChannel 1: you mean.\n\nChannel 0: So I'm looking at your screenshot. You got Internet settings, WEM preference.\n\nChannel 1: Yep.\n\nChannel 0: Do you does your Internet connection require login? You got yes, idle time out. Then underneath that, you got Internet IP address. And there's a red there's a red dot that says get dynamically from ISP. Underneath that, you got use static IP address.\n\nAnd then is there anything underneath that where it says triple POE anywhere?\n\nChannel 1: Not as far as I can see. The only place that says PPPoE\n\nChannel 0: Yep. Show me.\n\nChannel 1: is right at the top, and it says Internet service provider.\n\nChannel 0: Yeah. I don't see I can't oh, hang on. There's another one here.\n\nChannel 1: So it's\n\nChannel 0: Internet.\n\nChannel 1: the blue the blue part.\n\nChannel 0: There's your Internet. No. I don't see it. Can you send that to me?\n\nChannel 1: It's in the first screenshot. So on the on the Internet service provider, it has a dropbox which triple PoE is selected.\n\nChannel 0: Well, that's where you gotta select triple p o e, and that's where you put in your username and password.\n\nChannel 1: So\n\nChannel 0: So once you select\n\nChannel 1: yep.\n\nChannel 0: p p p o e, it'll ask you for a username and password, and that's where you gotta put the 1156@airtel.net.au and whatever the password is is, because I can't see it from here, which will be, if I'm not wrong, AIRWithAA12301156.\n\nChannel 1: Yes. That's right.\n\nChannel 0: So\n\nChannel 1: So\n\nChannel 0: that's where you need to put in your username and password in in the triple POE settings.\n\nChannel 1: okay.\n\nChannel 0: Once\n\nChannel 1: One\n\nChannel 0: you've\n\nChannel 1: two\n\nChannel 0: done\n\nChannel 1: three\n\nChannel 0: that and\n\nChannel 1: zero\n\nChannel 0: you click\n\nChannel 1: one one\n\nChannel 0: save,\n\nChannel 1: two.\n\nChannel 0: let me know.\n\nChannel 1: So I'll send you another screenshot just to confirm what I'm doing is right.\n\nChannel 0: Yep.\n\nChannel 1: So this is really big. I've\n\nChannel 0: Yeah.\n\nChannel 1: selected\n\nChannel 0: Sure. No\n\nChannel 1: triple\n\nChannel 0: problem.\n\nChannel 1: PO\n\nChannel 0: Yep.\n\nChannel 1: agent and the login and password. I'm just sending it through now.\n\nChannel 0: Yep. Yep. Not a problem. Do you have a laptop?\n\nChannel 1: I do. Yes.\n\nChannel 0: Yeah. It's a lot easier to do it with a laptop. Anyway,\n\nChannel 1: Okay. No\n\nChannel 0: no.\n\nChannel 1: worries.\n\nChannel 0: That's alright. Let's just, yeah, wait until this one comes in first. I haven't got it yet. The laptop, is it Windows or Apple?\n\nChannel 1: It's a Windows laptop if you want me to use that.\n\nChannel 0: Does that have a Ethernet socket on it, connection?\n\nChannel 1: It does. But actually, it's what I'm about to ask as well because the other Ethernet cables besides what's directly connected to the white box seems to be not working. So are the wall ports around my apartment working or not,\n\nChannel 0: Well, that's what I'm saying. When I looked at your address, it says no link. Can you send me a photo of all that?\n\nChannel 1: Actually. Of a wall port?\n\nChannel 0: Yeah. All everything that you've got there that's set that has all the Internet connection tables and all that stuff.\n\nChannel 1: Okay. Sure. So can I click apply now to for the\n\nChannel 0: Yeah.\n\nChannel 1: logging\n\nChannel 0: Click\n\nChannel 1: in\n\nChannel 0: apply,\n\nChannel 1: process?\n\nChannel 0: but I I haven't received any\n\nChannel 1: Okay. I'm I'm I\n\nChannel 0: Yeah.\n\nChannel 1: I didn't\n\nChannel 0: But you\n\nChannel 1: click.\n\nChannel 0: click apply. That's alright.\n\nChannel 1: Yeah. I'm clicking apply now. I've also just sent you the the image for the device.\n\nChannel 0: Mhmm. Do you have WhatsApp on your phone?\n\nChannel 1: I don't use WhatsApp, but\n\nChannel 0: Okay.\n\nChannel 1: yeah. Sure. I'm I'm happy to download it.\n\nChannel 0: No. I think if this is not gonna work, we might need to go and get the laptop out. And then what you do is you connect an Ethernet cable from the LAN one router\n\nChannel 1: Yeah.\n\nChannel 0: to your to your laptop.\n\nChannel 1: Sure. I\n\nChannel 0: And\n\nChannel 1: have\n\nChannel 0: then\n\nChannel 1: no\n\nChannel 0: with\n\nChannel 1: problem doing that.\n\nChannel 0: yeah. But it's here here it's still saying no link. So I I really\n\nChannel 1: I\n\nChannel 0: need\n\nChannel 1: I\n\nChannel 0: I\n\nChannel 1: have\n\nChannel 0: need\n\nChannel 1: applied.\n\nChannel 0: to see if\n\nChannel 1: So you want me to plug my laptop\n\nChannel 0: yeah.\n\nChannel 1: into\n\nChannel 0: Because\n\nChannel 1: the\n\nChannel 0: I'm getting\n\nChannel 1: router?\n\nChannel 0: that link. And if I get that link, I don't think we're gonna get an Internet. So I'm not sure how it's all connected.\n\nChannel 1: Okay.\n\nChannel 0: There's no link. It's telling me two things. Either the white box is not switched off or there's a fiber link issue there, which then I'll\n\nChannel 1: Well,\n\nChannel 0: I would need to log a file and super\n\nChannel 1: another\n\nChannel 0: network.\n\nChannel 1: thing is actually,\n\nChannel 0: And that\n\nChannel 1: there was a\n\nChannel 0: that's\n\nChannel 1: router previously\n\nChannel 0: that doesn't\n\nChannel 1: plugged in\n\nChannel 0: matter. Doesn't\n\nChannel 1: to the remote phone.\n\nChannel 0: that\n\nChannel 1: But that one\n\nChannel 0: that's\n\nChannel 1: was working. That one was working\n\nChannel 0: doesn't\n\nChannel 1: with your service.\n\nChannel 0: matter about that. What router\n\nChannel 1: So I\n\nChannel 0: was\n\nChannel 1: have\n\nChannel 0: that?\n\nChannel 1: so I have Internet connection and everything is fine. It's just that now that I want to change to another router. And I need to, like, kinda get get everything configured again.\n\nChannel 0: Okay. So you're you're using the router that you're using, it's a little bit more complex because it's an a x 6,000,\n\nChannel 1: Right.\n\nChannel 0: which which will suit your boost or the the connection that you're on. So it's just it's just a little bit different to a standard Wi Fi six router, which it pretty much does the same things. It just the one does one pop of thing on a basic level for your residential, but the one you've got is more on a different level, let's say, if you're gaming or something like that.\n\nChannel 1: Yep.\n\nChannel 0: If that makes any sense. So\n\nChannel 1: Yeah.\n\nChannel 0: what\n\nChannel 1: That's what\n\nChannel 0: I\n\nChannel 1: I'm\n\nChannel 0: need\n\nChannel 1: trying to to achieve as well. So\n\nChannel 0: okay. So\n\nChannel 1: switching\n\nChannel 0: what\n\nChannel 1: to\n\nChannel 0: we'll\n\nChannel 1: the\n\nChannel 0: do are you able to put a Ethernet cable from your router, the the one that you wanna connect in one\n\nChannel 1: yep.\n\nChannel 0: of the LAN ports to your directly to your laptop?\n\nChannel 1: Yes. I have I have just done that, and it's now connected. But,\n\nChannel 0: Okay.\n\nChannel 1: yeah,\n\nChannel 0: Now\n\nChannel 1: there's\n\nChannel 0: what I\n\nChannel 1: a\n\nChannel 0: want\n\nChannel 1: disconnection.\n\nChannel 0: you to do, I want you to download this program. It's called TeamViewer, t e a m v I e w e r. I'll text it to you, and that'll give me access from my end.\n\nChannel 1: Okay. So I do need to connect that to to whatever Internet\n\nChannel 0: Yeah.\n\nChannel 1: that I\n\nChannel 0: Just\n\nChannel 1: have.\n\nChannel 0: if you download the TeamViewer, connect the your router, the the Nighthawk, in one of the LAN ports, you put in the Ethernet cable in there and then the other end to your laptop. Make sure that the WAN port of the router is connected to the box on the wall hook.\n\nChannel 1: Yep. Yep.\n\nChannel 0: And that that's all I need. If you can do that, download TeamViewer for support purpose only. You'll need to hotspot your laptop while I do this.\n\nChannel 1: Yes. I'm doing it right now. Or\n\nChannel 0: And\n\nChannel 1: if\n\nChannel 0: then\n\nChannel 1: you want to actually come come and have a check. Or, actually, if you wanted to come to the apartment because it's fairly close for\n\nChannel 0: sorry?\n\nChannel 1: you.\n\nChannel 0: Yeah. But today, it's Saturday. It's all shut. But\n\nChannel 1: Alright.\n\nChannel 0: if we send if we send out a technician, there is a cost to it.\n\nChannel 1: Right. Okay.\n\nChannel 0: Yeah. Because it's not our\n\nChannel 1: So\n\nChannel 0: it's\n\nChannel 1: Team\n\nChannel 0: not\n\nChannel 1: TeamViewer.\n\nChannel 0: our yeah. I've just texted to you. And he downloaded\n\nChannel 1: Right.\n\nChannel 0: this for support purpose only.\n\nChannel 1: For support purposes.\n\nChannel 0: Yeah. So €10 for support. Then once you've downloaded it, it'll give you a partner ID and a password. I just need the partner ID, and then I'll log that in. And then I'll ask you for the password when once it asks me.\n\nChannel 1: Is it called TeamViewerQuickSupport\n\nChannel 0: Yeah.\n\nChannel 1: or Customer wait. Quick\n\nChannel 0: I'm at\n\nChannel 1: support.\n\nChannel 0: QuickSupport. Yeah.\n\nChannel 1: Okay. Yeah. Just give me one minute to\n\nChannel 0: Yeah. No. Take\n\nChannel 1: to\n\nChannel 0: your time.\n\nChannel 1: It's asking me for a code.\n\nChannel 0: For code? What do you mean? It\n\nChannel 1: I think\n\nChannel 0: should\n\nChannel 1: it's\n\nChannel 0: provide\n\nChannel 1: asking\n\nChannel 0: you\n\nChannel 1: me\n\nChannel 0: it should\n\nChannel 1: for\n\nChannel 0: provide\n\nChannel 1: a\n\nChannel 0: you an ID number of about nine digits and\n\nChannel 1: yes.\n\nChannel 0: a password. That's what\n\nChannel 1: I'm\n\nChannel 0: I need\n\nChannel 1: sending\n\nChannel 0: from\n\nChannel 1: it\n\nChannel 0: you.\n\nChannel 1: back. Okay. So the ID is three three zero seven seven four\n\nChannel 0: Yep. Yep.\n\nChannel 1: 064.\n\nChannel 0: Okay.\n\nChannel 1: And the\n\nChannel 0: It's\n\nChannel 1: password\n\nChannel 0: gonna ask\n\nChannel 1: is do\n\nChannel 0: yeah.\n\nChannel 1: you\n\nChannel 0: Hang\n\nChannel 1: need a\n\nChannel 0: on.\n\nChannel 1: password?\n\nChannel 0: It's hang on. It\n\nChannel 1: Yes.\n\nChannel 0: hasn't asked me for it yet. It'll ask me because it's fully encrypted. Okay. What's the password?\n\nChannel 1: It's all Lowercase u\n\nChannel 0: Yep.\n\nChannel 1: S,\n\nChannel 0: Sorry?\n\nChannel 1: KK,\n\nChannel 0: Yep.\n\nChannel 1: UFKK7NGK.\n\nChannel 0: Yep. Okay. It's in Chinese. Is that Chinese?\n\nChannel 1: Yes. It is.\n\nChannel 0: Can you put it in English, please? Oh, no.\n\nChannel 1: I\n\nChannel 0: But that's the download. Okay.\n\nChannel 1: I\n\nChannel 0: That's\n\nChannel 1: I\n\nChannel 0: alright.\n\nChannel 1: yeah.\n\nChannel 0: Okay. So what I want you to do, the Ethernet cable on your laptop, just pull it out for two seconds and then put it back in.\n\nChannel 1: Okay. Do you want me to disconnect from my softphone? Or\n\nChannel 0: No. No. I need the hotspot. Otherwise, it'll just cut me off.\n\nChannel 1: Yep. So\n\nChannel 0: I\n\nChannel 1: I've\n\nChannel 0: just\n\nChannel 1: disconnected and lost reconnected.\n\nChannel 0: okay. So I'm just gonna put you on hold for a second. I just need to check something, and I'll pull you back. Alright? I'll I'll I'll\n\nChannel 1: Okay.\n\nChannel 0: just\n\nChannel 1: Yep.\n\nChannel 0: put you on hold.\n\nChannel 1: Yeah.\n\nChannel 0: Okay?\n\nChannel 1: No worries. Yep.\n\nChannel 0: Okay. Sorry about that.\n\nChannel 1: Yeah. That's right.\n\nChannel 0: Alright. Can you now open up your Google Chrome\n\nChannel 1: Yes.\n\nChannel 0: and show me where the router is?\n\nChannel 1: What do you mean?\n\nChannel 0: Okay. Didn't you say you logged oh, you haven't logged in. Sorry, mate. You haven't logged in to the router interface. Okay.\n\nChannel 1: Alright.\n\nChannel 0: So can you put in hang on a sec. Where is it?\n\nChannel 1: I'll type my IP address if you want.\n\nChannel 0: No. No. No. I need you to put in I need you to connect. Okay.\n\nSo now we've got the cable there. That's fine. I just need you to write down in the URL, route to login.net. Yep. Okay.\n\nAnd then you got a username and password?\n\nChannel 1: Yeah. Good. That's all. Wait. Let me let me see if I can check if any change.\n\nChannel 0: If you could change that to English, it'll help me\n\nChannel 1: I'll\n\nChannel 0: a lot.\n\nChannel 1: I'll just do a Google translate, but yeah. Not not necessarily accurate, but I I\n\nChannel 0: Okay.\n\nChannel 1: can't because the system language is Chinese.\n\nChannel 0: Okay.\n\nChannel 1: Oh, no.\n\nChannel 0: So\n\nChannel 1: Actually,\n\nChannel 0: I'm\n\nChannel 1: I think\n\nChannel 0: gonna\n\nChannel 1: I have The US actually. Yes. I'll change.\n\nChannel 0: okay.\n\nChannel 1: Yeah. I\n\nChannel 0: Cool.\n\nChannel 1: think I think that's it is downloading. So if you if you just wait\n\nChannel 0: Yeah.\n\nChannel 1: for\n\nChannel 0: Yeah.\n\nChannel 1: a\n\nChannel 0: No\n\nChannel 1: few\n\nChannel 0: worries.\n\nChannel 1: seconds.\n\nChannel 0: Just wait until it's downloaded. Yep.\n\nChannel 1: Yep.\n\nChannel 0: It does have English. Alright.\n\nChannel 1: It's not being\n\nChannel 0: I'll I'll take over from here. Is that alright?\n\nChannel 1: yeah. Sure. No worries.\n\nChannel 0: Internet for PPPO eight. Now I need you to send me a photo of the cable that's connected to the white box and the back of your router where that cable's connected to.\n\nChannel 1: Right.\n\nChannel 0: Please.\n\nChannel 1: I am I am a 100% sure it should be the one. But I'll still send you this order. Can you see them, ma'am?\n\nChannel 0: No. I haven't received the photos yet. Okay. You\n\nChannel 1: Yep.\n\nChannel 0: wanna sign in again? Please? Yep.\n\nChannel 1: The photos should be sent through.\n\nChannel 0: No. That hasn't come through yet.\n\nChannel 1: For some reason, it's turning Chinese again. I'm not sure why is that. Have you not resend them?\n\nChannel 0: No.\n\nChannel 1: Because otherwise, I'll I'll resend everything.\n\nChannel 0: Yeah. No. I haven't received anything at the moment. No.\n\nChannel 1: It's 04037637\n\nChannel 0: Seven four four.\n\nChannel 1: 44. Right.\n\nChannel 0: Yeah. Because I I I send you a text. Yeah.\n\nChannel 1: Yeah. Should be sent through.\n\nChannel 0: No. I just sent you a text now. Did you get it?\n\nChannel 1: Yes.\n\nChannel 0: Yeah. No. I haven't got the photos yet. That's why we ask people if they got WhatsApp. It's just a lot easier.\n\nChannel 1: Okay. Yeah. I can do what's up. Do you want me to call this number on WhatsApp?\n\nChannel 0: Sorry?\n\nChannel 1: Do you want me to call this number on WhatsApp? Or\n\nChannel 0: I just sent the phone\n\nChannel 1: because\n\nChannel 0: on WhatsApp. Yeah.\n\nChannel 1: I'm really unfamiliar with with WhatsApp.\n\nChannel 0: Oh, okay. Hang on a sec. Hang on. So you got WhatsApp already downloaded?\n\nChannel 1: Yes.\n\nChannel 0: Okay. One second. 452. I have to send you a text.\n\nChannel 1: Okay.\n\nChannel 0: Yeah. I think this is gonna might have to log a fault. Alright. So I can see that cable's is that the WAN port that's in? Because I can only just see the light.\n\nI need to see where it's plugged into, and I think you got it plugged into the wrong port.\n\nChannel 1: It says Internet, but it doesn't say when. I'll\n\nChannel 0: Okay.\n\nChannel 1: show you\n\nChannel 0: So\n\nChannel 1: I'll show you the name on the port.\n\nChannel 0: so it just says Internet. And then you got\n\nChannel 1: Yes.\n\nChannel 0: 1234, or you got it\n\nChannel 1: Right.\n\nChannel 0: in number one?\n\nChannel 1: So I got the I got number one plugged into my laptop, And\n\nChannel 0: Okay.\n\nChannel 1: then and then with the white box, it's plugged into the Internet cord.\n\nChannel 0: Okay. No. So that should be alright. Alright. Let me just do something here.\n\nNo. That's all good. That's all good. Yep.\n\nChannel 1: Alright.\n\nChannel 0: I'm still getting that link. So I gotta fill in there's a fault with the white box or it might need a port swap. They haven't set it up properly from the super networks. So\n\nChannel 1: Okay.\n\nChannel 0: I think everything looks good. Just let me log a phone. Give me a couple of minutes.\n\nChannel 1: But how come it's working with the previous router?\n\nChannel 0: Well, I don't know what happened. Were you with Airtel, or were you with a different company before?\n\nChannel 1: I don't know. I just rendered this property, and there's, like, a router. And after we connect the\n\nChannel 0: How\n\nChannel 1: Airtel\n\nChannel 0: do you\n\nChannel 1: service,\n\nChannel 0: know it was\n\nChannel 1: and\n\nChannel 0: working?\n\nChannel 1: I have normal Wi Fi connections with the\n\nChannel 0: Okay.\n\nChannel 1: router.\n\nChannel 0: So you had it connected to the Wi Fi and it was working?\n\nChannel 1: Yes.\n\nChannel 0: Well, which router was that? Was that one of our routers? Or\n\nChannel 1: I really don't think so because on the router, it says it's all common.\n\nChannel 0: okay. I got it. Got it. Got it. Got it.\n\nI know what you're talking\n\nChannel 1: Yeah.\n\nChannel 0: about. Now\n\nChannel 1: But\n\nChannel 0: in\n\nChannel 1: for\n\nChannel 0: that\n\nChannel 1: some\n\nChannel 0: case\n\nChannel 1: reason, it's working.\n\nChannel 0: yeah. But it wouldn't be working now because you've had to is is this a completely new building?\n\nChannel 1: I do\n\nChannel 0: Yes. I would have been working with Acom for a short while,\n\nChannel 1: believe so.\n\nChannel 0: and then it would have just clicked off. Anyway, look. Hang on a sec.\n\nChannel 1: No. But it was working until that I decided to plug that off and change it to my own router.\n\nChannel 0: Yeah. But if you put that router back in, do you think it's gonna work?\n\nChannel 1: I do think that's gonna work. Yes. So I really don't believe that is the white box fold.\n\nChannel 0: Well, it's coming up as no link. That's why, to me, that's telling me it's\n\nChannel 1: Right.\n\nChannel 0: 50 Rosella Marambina Unit 3 it's Unit 310. Right?\n\nChannel 1: Yes.\n\nChannel 0: Okay.\n\nChannel 1: Do you mind me try another another cable with\n\nChannel 0: Yep.\n\nChannel 1: the white box?\n\nChannel 0: Sure.\n\nChannel 1: I'll try with another cable for now.\n\nChannel 0: When did you move into this place?\n\nChannel 1: Yesterday.\n\nChannel 0: Okay. So that's what would've happened there for sure. Okay. Netgear.\n\nChannel 1: I tried another cable. Do you see any connections now?\n\nChannel 0: Hang up. No.\n\nChannel 1: Okay.\n\nChannel 0: It's got\n\nChannel 1: Sure.\n\nChannel 0: to do with the it's got to do with that white box on the wall. There's no link.\n\nChannel 1: Right.\n\nChannel 0: Otherwise, it'll be working. So if it was working before, it must be something that they've done, and they've just disconnected or something like that, the service. For whatever reason, I'm not sure. So you can't have it working with one and not working with the other? Alright.\n\nBlah blah blah. So this has no link tomorrow. Let me alright. Alright. So there's a fault that's been locked.\n\nYou know what the I think I know what the problem is. There is they they need to do what they call a port swap from the super network's end. Once they've done that, that service will come up straight away.\n\nChannel 1: Okay. So is that a replacement of the the device, or is that, like,\n\nChannel 0: No.\n\nChannel 1: something\n\nChannel 0: No. No.\n\nChannel 1: that's\n\nChannel 0: No.\n\nChannel 1: doing\n\nChannel 0: Just a\n\nChannel 1: the\n\nChannel 0: port\n\nChannel 1: software?\n\nChannel 0: swap they do from their\n\nChannel 1: Okay.\n\nChannel 0: back end.\n\nChannel 1: Right.\n\nChannel 0: Alright. No. Because everything seems to be connected correctly. The router is a Wi Fi six. They're good routers, though.\n\nIs that is the Nick? Yeah. What was the can you send the photo of the other router? I think it was a was it a tape, you think, or an Asus, or or you don't know?\n\nChannel 1: The other one is a Asus wireless AX. I'll send you I'll send you a photo, actually.\n\nChannel 0: Yeah. I know which one it is. No. It's all good.\n\nChannel 1: Okay. Yep.\n\nChannel 0: Yeah. I know which one it is. Yeah. Because you've done everything right here. You got the password here, username there.\n\nOh, what happened to the password? Yeah. That's the password there.\n\nChannel 1: Are they signing again?\n\nChannel 0: Oh, is it disconnected?\n\nChannel 1: Yep. You can do the password again if you want.\n\nChannel 0: Service has gone very slow. Okay. Definitely, the problem is the white box on the wall. They've they haven't connected up properly.\n\nChannel 1: Right. Okay.\n\nChannel 0: So I'm just waiting for them to fix that up. It shouldn't take too long. No. Nothing's come up. Yeah.\n\nJust leave everything as it is, and, hopefully, they'll get that fixed up. Yeah. Don't\n\nChannel 1: Okay.\n\nChannel 0: worry about your domain name server DNS and stuff like that. That'll get it automatically.\n\nChannel 1: So can I can I unplug the laptop?\n\nChannel 0: Yeah. Yeah. I'm gonna log out of your laptop. Yeah. You can unplug it now.\n\nI'll keep an eye on it from here. As soon as it's up, I'll text you. I'll\n\nChannel 1: Yep.\n\nChannel 0: give you a text.\n\nChannel 1: Sure.\n\nChannel 0: But it it shouldn't\n\nChannel 1: I'll I'll\n\nChannel 0: be that\n\nChannel 1: leave\n\nChannel 0: long.\n\nChannel 1: everything\n\nChannel 0: It's only\n\nChannel 1: else\n\nChannel 0: just\n\nChannel 1: the same, and I'll\n\nChannel 0: yeah.\n\nChannel 1: just\n\nChannel 0: Just leave everything the way it's connected with that new\n\nChannel 1: yep.\n\nChannel 0: router of yours, the Netgear.\n\nChannel 1: No worries.\n\nChannel 0: Yeah. They're good routers, those ones. And then it's an a x 6,000. So I think the a the Asus, if I'm not wrong, is probably a a x 1,200.\n\nChannel 1: Okay.\n\nChannel 0: Something big difference. But\n\nChannel 1: Sure.\n\nChannel 0: if you put the if you put the Asus on there now, it's not gonna work.\n\nChannel 1: Yeah. Okay. Yep. Okay.\n\nChannel 0: Alright.\n\nChannel 1: Yeah.\n\nChannel 0: Alright.\n\nChannel 1: I don't know I don't know why that worked at all.\n\nChannel 0: Because it was still I think it might actually work. It might be connected still to to the old port, and I just need to swap the port over. That's\n\nChannel 1: Okay.\n\nChannel 0: probably why.\n\nChannel 1: Yeah. No. No worries. I'll leave\n\nChannel 0: Yeah.\n\nChannel 1: everything I could use then. Yeah. Sure.\n\nChannel 0: Alright. Alright.\n\nChannel 1: Alright.\n\nChannel 0: So\n\nChannel 1: Thanks\n\nChannel 0: just,\n\nChannel 1: so\n\nChannel 0: yeah,\n\nChannel 1: much\n\nChannel 0: just\n\nChannel 1: for\n\nChannel 0: let\n\nChannel 1: your time.\n\nChannel 0: yeah. Not a problem. That's why we're here for just yeah. Leave it everything as it is. It shouldn't take too long, and I'll once it's done, I'll just give you a text.\n\nAlright?\n\nChannel 1: Alright. Yeah. Thank you so much.\n\nChannel 0: Alright. Have a nice day. Thank you.\n\nChannel 1: You too. Thank you.\n\nChannel 0: Bye bye. Bye.","paragraphs":[{"sentences":[{"text":"Good afternoon, Ethel.","start":0.32,"end":1.46,"sentiment":"positive","sentiment_score":0.4151251018047333},{"text":"Hi.","start":3.12,"end":3.36,"sentiment":"positive","sentiment_score":0.5033876299858093},{"text":"How are","start":3.36,"end":3.6,"sentiment":"positive","sentiment_score":0.4981452524662018}],"sentiment":"positive","sentiment_score":0.4575089067220688,"channel":0,"num_words":6,"start":0.32,"end":3.6},{"sentences":[{"text":"Good","start":3.52,"end":3.6799998,"sentiment":"positive","sentiment_score":0.5941110849380493}],"sentiment":"positive","sentiment_score":0.5941110849380493,"channel":1,"num_words":1,"start":3.52,"end":3.6799998},{"sentences":[{"text":"you?","start":3.6,"end":4.1,"sentiment":"positive","sentiment_score":0.4977228045463562}],"sentiment":"positive","sentiment_score":0.4977228045463562,"channel":0,"num_words":1,"start":3.6,"end":4.1},{"sentences":[{"text":"afternoon.","start":3.6799998,"end":4.18,"sentiment":"neutral","sentiment_score":0.1542678028345108}],"sentiment":"neutral","sentiment_score":0.1542678028345108,"channel":1,"num_words":1,"start":3.6799998,"end":4.18},{"sentences":[{"text":"Yes.","start":5.2,"end":5.44,"sentiment":"neutral","sentiment_score":0.11513882875442503}],"sentiment":"neutral","sentiment_score":0.11513882875442503,"channel":0,"num_words":1,"start":5.2,"end":5.44},{"sentences":[{"text":"Hello.","start":5.2799997,"end":5.7799997,"sentiment":"neutral","sentiment_score":0.0256910752505064}],"sentiment":"neutral","sentiment_score":0.0256910752505064,"channel":1,"num_words":1,"start":5.2799997,"end":5.7799997},{"sentences":[{"text":"Hello.","start":5.44,"end":5.94,"sentiment":"neutral","sentiment_score":-0.02481919527053833}],"sentiment":"neutral","sentiment_score":-0.02481919527053833,"channel":0,"num_words":1,"start":5.44,"end":5.94},{"sentences":[{"text":"I'm having some problem with setting up the router.","start":7.52,"end":11.3,"sentiment":"neutral","sentiment_score":-0.19476994375387827}],"sentiment":"neutral","sentiment_score":-0.19476994375387827,"channel":1,"num_words":9,"start":7.52,"end":11.3},{"sentences":[{"text":"Okay.","start":12.745,"end":13.225,"sentiment":"neutral","sentiment_score":-0.03142063319683075},{"text":"One second.","start":13.225,"end":13.785,"sentiment":"neutral","sentiment_score":-0.01047429209575057},{"text":"May I have the account holder's name, please?","start":13.785,"end":16.285,"sentiment":"neutral","sentiment_score":-0.004932066018227488}],"sentiment":"neutral","sentiment_score":-0.008347795048559254,"channel":0,"num_words":11,"start":12.745,"end":16.285},{"sentences":[{"text":"Account holder.","start":17.654999,"end":18.635,"sentiment":"neutral","sentiment_score":-0.02007539663463831}],"sentiment":"neutral","sentiment_score":-0.02007539663463831,"channel":1,"num_words":2,"start":17.654999,"end":18.635},{"sentences":[{"text":"The","start":19.145,"end":19.465,"sentiment":"neutral","sentiment_score":-0.03090465627610683}],"sentiment":"neutral","sentiment_score":-0.03090465627610683,"channel":0,"num_words":1,"start":19.145,"end":19.465},{"sentences":[{"text":"Sorry.","start":19.415,"end":19.735,"sentiment":"neutral","sentiment_score":-0.06382818520069122}],"sentiment":"neutral","sentiment_score":-0.06382818520069122,"channel":1,"num_words":1,"start":19.415,"end":19.735},{"sentences":[{"text":"the","start":19.465,"end":19.965,"sentiment":"neutral","sentiment_score":-0.033879414200782776}],"sentiment":"neutral","sentiment_score":-0.033879414200782776,"channel":0,"num_words":1,"start":19.465,"end":19.965},{"sentences":[{"text":"Just give me one second.","start":19.735,"end":20.955,"sentiment":"neutral","sentiment_score":-0.04116848334670067}],"sentiment":"neutral","sentiment_score":-0.04116848334670067,"channel":1,"num_words":5,"start":19.735,"end":20.955},{"sentences":[{"text":"the name that owns the account.","start":20.585,"end":22.205,"sentiment":"neutral","sentiment_score":-0.029283734038472176},{"text":"Oh, for the it's just for an Internet 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v p o u username and password that you sent me via the email, but I'm just not sure if that's the 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text.","start":2610.6448,"end":2614.1648,"sentiment":"neutral","sentiment_score":0.26941637601703405}],"sentiment":"neutral","sentiment_score":0.2985889342698184,"channel":0,"num_words":33,"start":2606.6448,"end":2614.1648},{"sentences":[{"text":"Alright?","start":2614.1648,"end":2614.563,"sentiment":"neutral","sentiment_score":0.18191537261009216}],"sentiment":"neutral","sentiment_score":0.18191537261009216,"channel":0,"num_words":1,"start":2614.1648,"end":2614.563},{"sentences":[{"text":"Alright.","start":2614.655,"end":2615.0552,"sentiment":"neutral","sentiment_score":0.2964407801628113},{"text":"Yeah.","start":2615.0552,"end":2615.2952,"sentiment":"positive","sentiment_score":0.40511009097099304},{"text":"Thank you so much.","start":2615.2952,"end":2616.355,"sentiment":"positive","sentiment_score":0.8086742609739304}],"sentiment":"positive","sentiment_score":0.6560413191715876,"channel":1,"num_words":6,"start":2614.655,"end":2616.355},{"sentences":[{"text":"Alright.","start":2616.323,"end":2616.563,"sentiment":"positive","sentiment_score":0.6416038870811462},{"text":"Have a nice day.","start":2616.563,"end":2617.283,"sentiment":"positive","sentiment_score":0.7465664446353912},{"text":"Thank you.","start":2617.283,"end":2618.023,"sentiment":"positive","sentiment_score":0.7374420762062073}],"sentiment":"positive","sentiment_score":0.7289648311478751,"channel":0,"num_words":7,"start":2616.323,"end":2618.023},{"sentences":[{"text":"You too.","start":2617.615,"end":2618.0151,"sentiment":"positive","sentiment_score":0.4891383945941925},{"text":"Thank you.","start":2618.0151,"end":2618.7551,"sentiment":"positive","sentiment_score":0.5847974717617035}],"sentiment":"positive","sentiment_score":0.536967933177948,"channel":1,"num_words":4,"start":2617.615,"end":2618.7551},{"sentences":[{"text":"Bye bye.","start":2618.483,"end":2618.963,"sentiment":"neutral","sentiment_score":0.2857617139816284},{"text":"Bye.","start":2618.963,"end":2619.463,"sentiment":"neutral","sentiment_score":0.13493964076042175}],"sentiment":"neutral","sentiment_score":0.23548768957455954,"channel":0,"num_words":3,"start":2618.483,"end":2619.463}]},"summary":{"result":"success","short":"The customer is having trouble setting up their router and is sent a photo via text. The agent guides them through resetting their router and provides model numbers for their router. The agent also helps troubleshoot issues with their router and gateway, and suggests switching to a new router if the issue persists. The customer is also instructed to use TeamViewer for support purposes and reset their password. The agent sends a request for photos of their cable and router, and explains that the service is still working and the router is a Wi Fi six. The agent promises to send a text once the issue is resolved."},"intents":{"segments":[{"text":"I'm having some problem with setting up the router. Okay.","start_word":12,"end_word":21,"intents":[{"intent":"Fix router setup","confidence_score":0.2790805}]},{"text":"You can send it on text or you can send it via via WhatsApp, whatever's easy for you. Okay.","start_word":694,"end_word":712,"intents":[{"intent":"Send text","confidence_score":0.54326224}]},{"text":"Do I need Internet to send text message? I don't think so. Right?","start_word":795,"end_word":807,"intents":[{"intent":"Inquire about system","confidence_score":7.038725e-7}]},{"text":"Can you can you can you tell me the number again?","start_word":829,"end_word":839,"intents":[{"intent":"Identify phone number","confidence_score":0.0014257617}]},{"text":"I'll call you from this number. It's maybe that I'm connected to Has the call come oh, through? yes.","start_word":860,"end_word":878,"intents":[{"intent":"Confirm connection","confidence_score":0.06636924}]},{"text":"got the next oh, that's the NETGEAR a x 6,000 Wi Fi router. Okay. So if it's the a x three six, there should be a WiFi seven, if I'm not wrong. Is that compatible? Yeah.","start_word":917,"end_word":952,"intents":[{"intent":"Check router compatibility","confidence_score":0.035035484}]},{"text":"So I do think it's just the issue with the PPPoE because I I I can't find a place to to type that detail in the admin prompt. sorry.","start_word":974,"end_word":1002,"intents":[{"intent":"Fix pppoe details","confidence_score":0.16522804}]},{"text":"I can see if the login's in there, Yep.","start_word":1302,"end_word":1310,"intents":[{"intent":"Check login and usage","confidence_score":0.0022530693}]},{"text":"So it's essentially the the screenshot that I send it to you. I can I can make everything bigger and send you it again? Yeah.","start_word":1463,"end_word":1487,"intents":[{"intent":"Create screenshot","confidence_score":0.06761905},{"intent":"Send screenshot","confidence_score":0.0146509465}]},{"text":"Underneath that, you got use static IP. That's still the wrong one. Is there anything under use static IP? Could you sorry.","start_word":1537,"end_word":1558,"intents":[{"intent":"Inquire about static ip","confidence_score":0.0030825504},{"intent":"Determine usage of static ip address","confidence_score":0.0041736844}]},{"text":"Do you does your Internet connection require login?","start_word":1584,"end_word":1591,"intents":[{"intent":"Confirm internet settings","confidence_score":0.0033721027}]},{"text":"And then is there anything underneath that where it says triple POE anywhere?","start_word":1628,"end_word":1640,"intents":[{"intent":"Find three pie","confidence_score":8.890472e-8}]},{"text":"Can you send that to me?","start_word":1697,"end_word":1702,"intents":[{"intent":"Send screenshot","confidence_score":0.594525}]},{"text":"So I'll send you another screenshot just to confirm what I'm doing is right. Yep.","start_word":1834,"end_word":1848,"intents":[{"intent":"Confirm screen","confidence_score":0.000008158537}]},{"text":"Do you have a laptop? I do. Yes.","start_word":1880,"end_word":1887,"intents":[{"intent":"Confirm laptop","confidence_score":0.028375033}]},{"text":"Do you have a laptop? I do. Yes. Yeah. It's a lot easier to do it with a laptop. Anyway, Okay. No no. worries. That's alright. Let's just, yeah, wait until this one comes in first. I haven't got it yet. The laptop, is it Windows or Apple?","start_word":1880,"end_word":1927,"intents":[{"intent":"Confirm information","confidence_score":0.010521195}]},{"text":"Does that have a Ethernet socket on it, connection? It does.","start_word":1939,"end_word":1949,"intents":[{"intent":"Use ethernet socket","confidence_score":0.6351121}]},{"text":"Okay.","start_word":2227,"end_word":2227,"intents":[{"intent":"Fix connectivity issue","confidence_score":0.19320354}]},{"text":"What router So I was have that? so I have Internet connection and everything is fine. It's just that now that I want to change to another router. And I need to, like, kinda get get everything configured again. Okay.","start_word":2306,"end_word":2345,"intents":[{"intent":"Configure router","confidence_score":0.35721776}]},{"text":"if we send if we send out a technician, there is a cost to it. Right. Okay.","start_word":2703,"end_word":2719,"intents":[{"intent":"Request technical assistance","confidence_score":0.26813295}]},{"text":"And then you got a username and password? Yeah.","start_word":3170,"end_word":3178,"intents":[{"intent":"Provide information","confidence_score":0.0011934562}]},{"text":"Let me let me see if I can check if any change. If you could change that to English, it'll help me I'll a lot. I'll just do a Google translate, but yeah. Not not necessarily accurate, but I I Okay.","start_word":3183,"end_word":3223,"intents":[{"intent":"Request assistance","confidence_score":0.11655999}]},{"text":"Now I need you to send me a photo of the cable that's connected to the white box and the back of your router where that cable's connected to. Right. Please.","start_word":3306,"end_word":3336,"intents":[{"intent":"Send order","confidence_score":0.23118821},{"intent":"Send email","confidence_score":0.0005202383}]},{"text":"wanna sign in again? Please? Yep.","start_word":3371,"end_word":3376,"intents":[{"intent":"Log in","confidence_score":0.026207369}]},{"text":"I'm still getting that link. So I gotta fill in there's a fault with the white box or it might need a port swap. They haven't set it up properly from the super networks. So Okay.","start_word":3695,"end_word":3730,"intents":[{"intent":"Fix router setup","confidence_score":0.33816105}]},{"text":"Because everything seems to be connected correctly. The router is a Wi Fi six.","start_word":4230,"end_word":4243,"intents":[{"intent":"Fix connectivity issue","confidence_score":0.61200047}]},{"text":"Definitely, the problem is the white box on the wall. They've they haven't connected up properly. Right.","start_word":4371,"end_word":4387,"intents":[{"intent":"Fix connectivity issue","confidence_score":0.37533522}]},{"text":"Bye bye. Bye.","start_word":4707,"end_word":4709,"intents":[{"intent":"End conversation","confidence_score":0.07832585}]}]},"sentiments":{"segments":[{"text":"Good afternoon, Ethel. Hi. How are Good you?","start_word":0,"end_word":7,"sentiment":"positive","sentiment_score":0.4645960330963135},{"text":"afternoon. Yes. Hello. Hello. I'm having some problem with setting up the router. Okay. One second. May I have the account holder's name, please? Account holder. The Sorry. the Just give me one second. the name that owns the account. Oh, for the it's just for an Internet connection. Right? Yes. Yeah. The name, please. I think it's for Tixuan. Who? I'll spell the name for you. Yeah. How do you spell it? It's that h I x u a m. Okay. So Shuang Huang? Yes. Okay. One second. One second. I just gotta pull out your account so I can see what address it is and okay. Paste. When did you receive the router? I was just testing out the router today, Oh, okay. Cool. and I'm I'm using my own router as well. So Alright. I'm just so you have okay. So you got a white box on the wall? Yeah. That's Okay. Is that switched on? right. Everything is switched on. And I have I have entered, like, I had a email from you a couple of days before. And I am basically at the stage where I have entered the admin for for the router, and I have logged into the admin. Yep. You don't need to do that. You would have received a text that everything's all done. You just gotta hook it up, and that's it. Alright. You haven't pressed any reset buttons or anything like that? I have reset my router. No. Your one or our or the one we sent you? I don't think I've selected any product from yours. So I'm just Oh, so using my own we're router. using your router. Right? Yeah. Oh, sorry. I thought you were No. No. That's alright. So I just reset my router, okay. and I've logged logged into it. Okay. And So it's yeah. telling me here it's showing me here that there's no link, which means that the white box is turned off. The white box. Yeah. The one on Sorry. the wall. Mic I'll I'll Mikroktek. double check that. So the white box is flashing? How many lights are flashing? I think there are four. Is the top light flashing or the raw flashing? The power light is kinda kinda lit, and the f SST light is flashing. Okay. So why am I getting here no link? Alright. So can you connect the router to that box? So the box will have one Ethernet slot. It's a data cable that you plug into, the white box, Yes. and then the other end of the cable, you plug it into the WAN port of your router. Yes. I think I've I've done that already. And now it's it's a orange light stat. It's an orange light for the router Okay. So On the what you need on to the do one now point? is log in to your router interface. Yes. I've I've done that. Okay. So you need what router are you using, do you, if you don't mind me asking? I'm using a a Nighthawk AX eight. Is it a Wi Fi six or the old Wi Fi five? I think it's a WiFi six. Let me double check. Yeah. Because you got you got the boost. You got the 104 40, which is the boost 500. And if it's the old Wi Fi five, it won't work. You need minimum the Wi Fi six. Right. I I can't see that, though, because If I give you a mobile number, can you send a photo of it? I don't think you will be able to see it as well because it's not purchased it's it's purchased on another country. So Yeah. But on the sticker underneath the router, it should tell you what model it is. so do you want me to send you a a photo of the router? Yeah. The sticker that's on it, if you don't mind. Okay. Yeah. Yeah. That's okay. Yeah. I'll give you the number. You ready? Yep. 04037636, Zero four zero three seven six three yeah, and 744. 744? You can send it on text or you can send it via via WhatsApp, whatever's easy for you. Okay. Yeah. Send a text for the photo. Yep. Okay. So just the sticker at the back. Right? Yeah. Yeah. Underneath it, there's a sticker Okay. there. I just want I just wanna see that. Yeah. Yep. Okay. So I'm just sending you through. Oh, you're in a new place in Victoria, aren't you? You're in Yeah. Marumbina. That's Yeah. that I'm new I'm on place. a payment. Yes.","start_word":8,"end_word":780,"sentiment":"neutral","sentiment_score":-0.0042020968739232495},{"text":"Alright. That's cool. It's not far from where we have our office, actually.","start_word":781,"end_word":793,"sentiment":"positive","sentiment_score":0.47112083435058594},{"text":"Alright. Do I need Internet to send text message? I don't think so. Right? Oh, you should have data on your phone. No. On your phone, not the text message. No. You shouldn't have to. Can you can you can you tell me the number again? Is it 0403 yep. 763 Yep. 744. So it's saying that it's not delivered for some reason. Wait a minute. I'll call you from this number. It's maybe that I'm connected to Has the call come oh, through? yes. It it it came through. Yeah. Send the photo there. Right. Okay. Oh, I got it. I got it. I got the Okay. photo. Yep. Yep. No worries. I think it's my K. my bad So you looking. got the next oh, that's the NETGEAR a x 6,000 Wi Fi router. Okay. So if it's the a x three six, there should be a WiFi seven, if I'm not wrong. Is that compatible? Yeah. Yeah. Yeah. It's a top of the range. Let Okay. me just check the model. Hang on a sec. Okay.","start_word":794,"end_word":972,"sentiment":"neutral","sentiment_score":-0.004068141337484121},{"text":"So I do think it's just the issue with the PPPoE because I I I can't find a place to to type that detail in the admin prompt.","start_word":973,"end_word":1000,"sentiment":"negative","sentiment_score":-0.3870733082294464},{"text":"sorry. Hang on a sec. Yep. Okay. So we got does that, like, have the Netgear, the photo, if I'm not wrong? It has, like, two panel two two flaps on one on each side? That's right. Yep. Okay. So that's a Tri Band AX. Oh, that's the well, that's a Wi Fi six. Alright.","start_word":1001,"end_word":1055,"sentiment":"neutral","sentiment_score":0.05943518877029419},{"text":"So it's alright.","start_word":1056,"end_word":1058,"sentiment":"positive","sentiment_score":0.3382965624332428},{"text":"So you got the Netgear Tri Band AX eight streaming Wi Fi router brand new. $439. Bloody hell, mate. Can I achieve? Alright. So now that's alright. So what you need to do now so what you need to do is connect to the Wi Fi of that router. Yes. Okay? And then you need to log into the router interface, which is okay. So it'll be routerlogin.net. Yeah. I think I'm in. I'm already in. I'm in What that page prompt. what what page are you in? I'm looking You at the the Nighthawk website. can you send me a screen? No. Not the Wi Fi. We need to go to the Yeah. WAN settings. If you can just send I'll me a screenshot. I'll send you I'll send you a a screenshot. Yeah, please. Yeah. It's just that I'm unsure oh, sorry.","start_word":1059,"end_word":1202,"sentiment":"neutral","sentiment_score":0.050330184400081635},{"text":"The the image hasn't come through.","start_word":1203,"end_word":1208,"sentiment":"negative","sentiment_score":-0.3612102270126343},{"text":"Okay. Here we go. What are you sure? What are you saying? I'm just I'm just not sure that if I put the PPPoE detail under the login, or is there a place that I can put that in? Yeah.","start_word":1209,"end_word":1248,"sentiment":"neutral","sentiment_score":-0.09640470892190932},{"text":"You got I can't sorry, mate. The the the screenshot you sent me, it's a bit blurry. I can't see it too well.","start_word":1249,"end_word":1271,"sentiment":"negative","sentiment_score":-0.47216540575027466},{"text":"Well, I can make everything bigger, but I don't think that will help. So I can see you put in port login. That doesn't say what that login is. I can see if the login's in there, Yep. So but the login, this is I've the replaced the original login with the p v p o u username and password that you sent me via the email, but I'm just not sure if that's the right Yeah. thing But to this do. login Right. is for service name if required, so that's not it. Even Okay. though it's the right username and password, on the right hand side, you got those tabs. What do they say, the tabs? On the left hand side or whatever? You got one, two, three, four, five, six, Yep. seven I tabs.","start_word":1272,"end_word":1408,"sentiment":"neutral","sentiment_score":-0.06180444098737118},{"text":"have I can't read a it home.","start_word":1409,"end_word":1415,"sentiment":"negative","sentiment_score":-0.3803934752941131},{"text":"properly. I have the home Yep. page, Internet, wireless, Alright. attached So if you devices. click on the Internet, what do you get? There's a sign in, so I need to sign in. It's probably that I changed. Sorry. Just just let me log in again. Okay. So it's essentially the the screenshot that I send it to you. I can I can make everything bigger and send you it again? Yeah. That's If you okay. if you don't mind, but send me also what what you see on that Internet page. I'm Yep. gonna do something here. Okay. Let's have a look. Okay. So you got it set up as get dynamically dynamically from your ISP.","start_word":1416,"end_word":1532,"sentiment":"neutral","sentiment_score":-0.033729661256074905},{"text":"That's the wrong one.","start_word":1533,"end_word":1536,"sentiment":"negative","sentiment_score":-0.33714982867240906},{"text":"Underneath that, you got use static IP. That's still the wrong one. Is there anything under use static IP? Could you sorry. Could you repeat that? I didn't quite get what Okay. you mean. So I'm looking at your screenshot. You got Internet settings, WEM preference. Yep. Do you does your Internet connection require login? You got yes, idle time out. Then underneath that, you got Internet IP address. And there's a red there's a red dot that says get dynamically from ISP. Underneath that, you got use static IP address. And then is there anything underneath that where it says triple POE anywhere? Not as far as I can see. The only place that says PPPoE Yep. Show me. is right at the top, and it says Internet service provider. Yeah. I don't see I can't oh, hang on. There's another one here. So it's Internet. the blue the blue part. There's your Internet. No. I don't see it. Can you send that to me? It's in the first screenshot. So on the on the Internet service provider, it has a dropbox which triple PoE is selected. Well, that's where you gotta select triple p o e, and that's where you put in your username and password. So So once you select yep. p p p o e, it'll ask you for a username and password, and that's where you gotta put the 1156@airtel.net.au and whatever the password is is, because I can't see it from here, which will be, if I'm not wrong, AIRWithAA12301156. Yes. That's right. So So that's where you need to put in your username and password in in the triple POE settings. okay. Once One you've two done three that and zero you click one one save, two. let me know. So I'll send you another screenshot just to confirm what I'm doing is right. Yep. So this is really big. I've Yeah. selected Sure. No triple problem. PO Yep. agent and the login and password. I'm just sending it through now. Yep. Yep. Not a problem. Do you have a laptop? I do. Yes. Yeah.","start_word":1537,"end_word":1888,"sentiment":"neutral","sentiment_score":-0.005527144382623109},{"text":"It's a lot easier to do it with a laptop.","start_word":1889,"end_word":1898,"sentiment":"positive","sentiment_score":0.36570361256599426},{"text":"Anyway, Okay. No no. worries. That's alright. Let's just, yeah, wait until this one comes in first. I haven't got it yet. The laptop, is it Windows or Apple? It's a Windows laptop if you want me to use that. Does that have a Ethernet socket on it, connection? It does.","start_word":1899,"end_word":1949,"sentiment":"neutral","sentiment_score":0.05816807597875595},{"text":"But actually, it's what I'm about to ask as well because the other Ethernet cables besides what's directly connected to the white box seems to be not working.","start_word":1950,"end_word":1977,"sentiment":"negative","sentiment_score":-0.3725753128528595},{"text":"So are the wall ports around my apartment working or not, Well, that's what I'm saying. When I looked at your address, it says no link. Can you send me a photo of all that? Actually. Of a wall port? Yeah. All everything that you've got there that's set that has all the Internet connection tables and all that stuff. Okay. Sure. So can I click apply now to for the Yeah. logging Click in apply, process? but I I haven't received any Okay. I'm I'm I Yeah. I didn't But you click. click apply. That's alright. Yeah. I'm clicking apply now. I've also just sent you the the image for the device. Mhmm. Do you have WhatsApp on your phone? I don't use WhatsApp, but Okay. yeah. Sure. I'm I'm happy to download it. No.","start_word":1978,"end_word":2113,"sentiment":"neutral","sentiment_score":-0.02485140971839428},{"text":"I think if this is not gonna work, we might need to go and get the laptop out.","start_word":2114,"end_word":2131,"sentiment":"negative","sentiment_score":-0.42470359802246094},{"text":"And then what you do is you connect an Ethernet cable from the LAN one router Yeah. to your to your laptop. Sure. I And have then no with problem doing that. yeah. But it's here here it's still saying no link. So I I really I need I I have need applied. to see if So you want me to plug my laptop yeah. into Because the I'm getting router? that link. And if I get that link, I don't think we're gonna get an Internet. So I'm not sure how it's all connected. Okay. There's no link. It's telling me two things. Either the white box is not switched off or there's a fiber link issue there, which then I'll Well, I would need to log a file and super another network. thing is actually, And that there was a that's router previously that doesn't plugged in matter. Doesn't to the remote phone. that But that one that's was working. That one was working doesn't with your service. matter about that. What router So I was have that? so I have Internet connection and everything is fine. It's just that now that I want to change to another router. And I need to, like, kinda get get everything configured again. Okay. So you're you're using the router that you're using, it's a little bit more complex because it's an a x 6,000, Right. which which will suit your boost or the the connection that you're on. So it's just it's just a little bit different to a standard Wi Fi six router, which it pretty much does the same things. It just the one does one pop of thing on a basic level for your residential, but the one you've got is more on a different level, let's say, if you're gaming or something like that. Yep. If that makes any sense. So Yeah. what That's what I I'm need trying to to achieve as well. So okay. So switching what to we'll the do are you able to put a Ethernet cable from your router, the the one that you wanna connect in one yep. of the LAN ports to your directly to your laptop? Yes. I have I have just done that, and it's now connected. But, Okay. yeah, Now there's what I a want disconnection. you to do, I want you to download this program. It's called TeamViewer, t e a m v I e w e r. I'll text it to you, and that'll give me access from my end. Okay. So I do need to connect that to to whatever Internet Yeah. that I Just have. if you download the TeamViewer, connect the your router, the the Nighthawk, in one of the LAN ports, you put in the Ethernet cable in there and then the other end to your laptop. Make sure that the WAN port of the router is connected to the box on the wall hook. Yep. Yep. And that that's all I need. If you can do that, download TeamViewer for support purpose only. You'll need to hotspot your laptop while I do this. Yes. I'm doing it right now. Or And if then you want to actually come come and have a check. Or, actually, if you wanted to come to the apartment because it's fairly close for sorry? you. Yeah. But today, it's Saturday. It's all shut. But Alright. if we send if we send out a technician, there is a cost to it. Right. Okay. Yeah. Because it's not our So it's Team not TeamViewer. our yeah. I've just texted to you. And he downloaded Right. this for support purpose only. For support purposes. Yeah. So €10 for support. Then once you've downloaded it, it'll give you a partner ID and a password. I just need the partner ID, and then I'll log that in. And then I'll ask you for the password when once it asks me. Is it called TeamViewerQuickSupport Yeah. or Customer wait. Quick I'm at support. QuickSupport. Yeah. Okay. Yeah. Just give me one minute to Yeah. No. Take to your time. It's asking me for a code. For code? What do you mean? It I think should it's provide asking you me it should for provide a you an ID number of about nine digits and yes. a password. That's what I'm I need sending from it you. back. Okay. So the ID is three three zero seven seven four Yep. Yep. 064. Okay. And the It's password gonna ask is do yeah. you Hang need a on. password? It's hang on. It Yes. hasn't asked me for it yet. It'll ask me because it's fully encrypted. Okay. What's the password? It's all Lowercase u Yep. S, Sorry? KK, Yep. UFKK7NGK. Yep. Okay. It's in Chinese. Is that Chinese? Yes. It is. Can you put it in English, please? Oh, no. I But that's the download. Okay. I That's I alright. yeah. Okay. So what I want you to do, the Ethernet cable on your laptop, just pull it out for two seconds and then put it back in. Okay. Do you want me to disconnect from my softphone? Or No. No. I need the hotspot. Otherwise, it'll just cut me off. Yep. So I I've just disconnected and lost reconnected. okay. So I'm just gonna put you on hold for a second. I just need to check something, and I'll pull you back. Alright? I'll I'll I'll Okay. just Yep. put you on hold. Yeah. Okay? No worries. Yep. Okay. Sorry about that. Yeah. That's right. Alright. Can you now open up your Google Chrome Yes. and show me where the router is? What do you mean? Okay. Didn't you say you logged oh, you haven't logged in. Sorry, mate. You haven't logged in to the router interface. Okay. Alright. So can you put in hang on a sec. Where is it? I'll type my IP address if you want. No. No. No. I need you to put in I need you to connect. Okay. So now we've got the cable there. That's fine. I just need you to write down in the URL, route to login.net. Yep. Okay. And then you got a username and password? Yeah.","start_word":2132,"end_word":3178,"sentiment":"neutral","sentiment_score":-0.0051263904282618615},{"text":"Good.","start_word":3179,"end_word":3179,"sentiment":"positive","sentiment_score":0.3565606474876404},{"text":"That's all. Wait. Let me let me see if I can check if any change. If you could change that to English, it'll help me I'll a lot. I'll just do a Google translate, but yeah. Not not necessarily accurate, but I I Okay. can't because the system language is Chinese. Okay. Oh, no. So Actually, I'm I think gonna I have The US actually. Yes. I'll change. okay. Yeah. I Cool. think I think that's it is downloading. So if you if you just wait Yeah. for Yeah. a No few worries. seconds. Just wait until it's downloaded. Yep. Yep. It does have English. Alright. It's not being I'll I'll take over from here. Is that alright? yeah. Sure. No worries. Internet for PPPO eight. Now I need you to send me a photo of the cable that's connected to the white box and the back of your router where that cable's connected to. Right. Please. I am I am a 100% sure it should be the one. But I'll still send you this order. Can you see them, ma'am? No.","start_word":3180,"end_word":3361,"sentiment":"neutral","sentiment_score":0.06322360968033036},{"text":"I haven't received the photos yet.","start_word":3362,"end_word":3367,"sentiment":"negative","sentiment_score":-0.33547601103782654},{"text":"Okay. You Yep. wanna sign in again? Please? Yep. The photos should be sent through. No.","start_word":3368,"end_word":3383,"sentiment":"neutral","sentiment_score":0.006146520376205444},{"text":"That hasn't come through yet. For some reason, it's turning Chinese again. I'm not sure why is that.","start_word":3384,"end_word":3401,"sentiment":"negative","sentiment_score":-0.4715224504470825},{"text":"Have you not resend them? No. Because otherwise, I'll I'll resend everything. Yeah. No. I haven't received anything at the moment. No. It's 04037637 Seven four four. 44. Yeah. Right. Because I I I send you a text. Yeah. Yeah. Should be sent through. No. I just sent you a text now. Did you get it? Yes. Yeah. No. I haven't got the photos yet. That's why we ask people if they got WhatsApp. It's just a lot easier. Okay. Yeah. I can do what's up. Do you want me to call this number on WhatsApp? Sorry? Do you want me to call this number on WhatsApp? Or I just sent the phone because on WhatsApp. Yeah. I'm really unfamiliar with with WhatsApp. Oh, okay. Hang on a sec. Hang on. So you got WhatsApp already downloaded? Yes. Okay. One second. 452. I have to send you a text. Okay. Yeah. I think this is gonna might have to log a fault. Alright. So I can see that cable's is that the WAN port that's in? Because I can only just see the light. I need to see where it's plugged into, and I think you got it plugged into the wrong port. It says Internet, but it doesn't say when. I'll Okay. show you So I'll show you the name on the port. so it just says Internet. And then you got Yes. 1234, or you got it Right. in number one? So I got the I got number one plugged into my laptop, And Okay. then and then with the white box, it's plugged into the Internet cord. Okay. No. So that should be alright. Alright. Let me just do something here. No. That's all good.","start_word":3402,"end_word":3689,"sentiment":"neutral","sentiment_score":-0.0793938220012933},{"text":"That's all good.","start_word":3690,"end_word":3692,"sentiment":"positive","sentiment_score":0.5299122929573059},{"text":"Yep. Alright. I'm still getting that link. So I gotta fill in there's a fault with the white box or it might need a port swap. They haven't set it up properly from the super networks. So Okay.","start_word":3693,"end_word":3730,"sentiment":"neutral","sentiment_score":-0.048967380076646805},{"text":"I think everything looks good.","start_word":3731,"end_word":3735,"sentiment":"positive","sentiment_score":0.3980570435523987},{"text":"Just let me log a phone. Give me a couple of minutes. But how come it's working with the previous router? Well, I don't know what happened. Were you with Airtel, or were you with a different company before? I don't know. I just rendered this property, and there's, like, a router. And after we connect the How Airtel do you service, know it was working? and I have normal Wi Fi connections with the Okay. router. So you had it connected to the Wi Fi and it was working? Yes. Well, which router was that? Was that one of our routers? Or I really don't think so because on the router, it says it's all common. okay. I got it. Got it. Got it. Got it. I know what you're talking Yeah. about. Now But in for that some case reason, it's working. yeah. But it wouldn't be working now because you've had to is is this a completely new building? I do Yes. I would have been working with Acom for a short while, believe so. and then it would have just clicked off. Anyway, look. Hang on a sec. No. But it was working until that I decided to plug that off and change it to my own router. Yeah. But if you put that router back in, do you think it's gonna work? I do think that's gonna work. Yes.","start_word":3736,"end_word":3969,"sentiment":"neutral","sentiment_score":-0.0009280446683987976},{"text":"So I really don't believe that is the white box fold. Well, it's coming up as no link.","start_word":3970,"end_word":3987,"sentiment":"negative","sentiment_score":-0.45654821395874023},{"text":"That's why, to me, that's telling me it's Right. 50 Rosella Marambina Unit 3 it's Unit 310. Right? Yes. Okay. Do you mind me try another another cable with Yep. the white box? Sure. I'll try with another cable for now. When did you move into this place? Yesterday. Okay. So that's what would've happened there for sure. Okay. Netgear. I tried another cable. Do you see any connections now? Hang up. No. Okay. It's got Sure. to do with the it's got to do with that white box on the wall. There's no link. Right. Otherwise, it'll be working. So if it was working before, it must be something that they've done, and they've just disconnected or something like that, the service. For whatever reason, I'm not sure. So you can't have it working with one and not working with the other? Alright. Blah blah blah. So this has no link tomorrow. Let me alright. Alright. So there's a fault that's been locked. You know what the I think I know what the problem is. There is they they need to do what they call a port swap from the super network's end. Once they've done that, that service will come up straight away. Okay. So is that a replacement of the the device, or is that, like, No. something No. No. that's No. doing Just a the port software? swap they do from their Okay. back end. Right. Alright. No. Because everything seems to be connected correctly. The router is a Wi Fi six. They're good routers, though. Is that is the Nick? Yeah. What was the can you send the photo of the other router? I think it was a was it a tape, you think, or an Asus, or or you don't know? The other one is a Asus wireless AX. I'll send you I'll send you a photo, actually. Yeah. I know which one it is. No.","start_word":3988,"end_word":4309,"sentiment":"neutral","sentiment_score":-0.07827380299568176},{"text":"It's all good. Okay.","start_word":4310,"end_word":4313,"sentiment":"positive","sentiment_score":0.5812407732009888},{"text":"Yep. Yeah. I know which one it is. Yeah. Because you've done everything right here. You got the password here, username there. Oh, what happened to the password? Yeah. That's the password there. Are they signing again? Oh, is it disconnected? Yep. You can do the password again if you want.","start_word":4314,"end_word":4364,"sentiment":"neutral","sentiment_score":0.03891895338892937},{"text":"Service has gone very slow.","start_word":4365,"end_word":4369,"sentiment":"negative","sentiment_score":-0.4729646146297455},{"text":"Okay.","start_word":4370,"end_word":4370,"sentiment":"neutral","sentiment_score":-0.15204496681690216},{"text":"Definitely, the problem is the white box on the wall. They've they haven't connected up properly.","start_word":4371,"end_word":4386,"sentiment":"negative","sentiment_score":-0.35616782307624817},{"text":"Right. Okay. So I'm just waiting for them to fix that up. It shouldn't take too long. No. Nothing's come up. Yeah. Just leave everything as it is, and, hopefully, they'll get that fixed up. Yeah. Don't Okay. worry about your domain name server DNS and stuff like that. That'll get it automatically. So can I can I unplug the laptop? Yeah. Yeah. I'm gonna log out of your laptop. Yeah. You can unplug it now. I'll keep an eye on it from here. As soon as it's up, I'll text you. I'll Yep. give you a text. Sure. But it it shouldn't I'll I'll be that leave long. everything It's only else just the same, and I'll yeah. just Just leave everything the way it's connected with that new yep. router of yours, the Netgear. No worries. Yeah. They're good routers, those ones. And then it's an a x 6,000. So I think the a the Asus, if I'm not wrong, is probably a a x 1,200. Okay. Something big difference. But Sure. if you put the if you put the Asus on there now, it's not gonna work. Yeah. Okay. Yep. Okay. Alright. Yeah. Alright. I don't know I don't know why that worked at all. Because it was still I think it might actually work. It might be connected still to to the old port, and I just need to swap the port over. That's Okay. probably why. Yeah. No. No worries. I'll leave Yeah. everything I could use then. Yeah. Sure. Alright. Alright.","start_word":4387,"end_word":4643,"sentiment":"neutral","sentiment_score":-0.005822457630433693},{"text":"Alright. So Thanks just, so yeah, much just for let your time.","start_word":4644,"end_word":4655,"sentiment":"positive","sentiment_score":0.6504461765289307},{"text":"yeah.","start_word":4656,"end_word":4656,"sentiment":"neutral","sentiment_score":0.2217470407485962},{"text":"Not a problem.","start_word":4657,"end_word":4659,"sentiment":"positive","sentiment_score":0.3470200300216675},{"text":"That's why we're here for just yeah.","start_word":4660,"end_word":4666,"sentiment":"neutral","sentiment_score":0.2897202968597412},{"text":"Leave it everything as it is.","start_word":4667,"end_word":4672,"sentiment":"positive","sentiment_score":0.3819691240787506},{"text":"It shouldn't take too long, and I'll once it's done, I'll just give you a text. Alright? Alright.","start_word":4673,"end_word":4690,"sentiment":"neutral","sentiment_score":0.2623801529407501},{"text":"Yeah. Thank you so much. Alright. Have a nice day. Thank you. You too. Thank you.","start_word":4691,"end_word":4706,"sentiment":"positive","sentiment_score":0.6637592911720276},{"text":"Bye bye. Bye.","start_word":4707,"end_word":4709,"sentiment":"neutral","sentiment_score":0.24708619713783264}],"average":{"sentiment":"neutral","sentiment_score":-0.014288740251326808}}}}