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So for Airtel India, we advise you to please contact Airtel India directly as Airtel India and Airtel Australia is being run separately. Is it yeah. No. Sorry. No. It's you can also use the Google to check on their customer service number because we don't have any contacts to Airtel India. Yeah. Because we only cater Airtel Australia customers. Yeah. Like, for example, if the SIM card was or the mobile plan was purchased through Airtel Ultra website that will be able to assist and cater. But for Airtel India customers or SIM plans, mobile plan, they will need to contact Airtel India directly. But if you are willing to if you plan to get a new number or plan, you can contact Airtel, and we'll be more than happy to to assist and show provide you some options that could fit your needs in daily. We normally keep numbers in Australia. Like, for example, a customer has already an Australian number and wanna keep it, we accommodate that. However, not for Indian number because it's going to be international. Just give me a moment. Let let me take let me take a look into this. Just give me one moment. Hold in. Hello, Aster? Hi. Thank you so much for holding. I do apologize, but for this instances, you will need to contact Airtel India for them to have it, like, international roaming so that you can still use it in Australia. Yeah. Thank you so much. Anything else I can help you with? Thank you so much. If you are looking for an Internet, our VoIP just let us know, and we have available plans for you as well. Thank you. Have a great day. 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You've reached Erudel. My name is Mary. How can I help you? Hello, Austin?\n\nFor confirmation, do is it your Airtel India SIM card? For that one, we actually gave their Airtel Australia SIM card. So for Airtel India, we advise you to please contact Airtel India directly as Airtel India and Airtel Australia is being run separately. Is it yeah. No.\n\nSorry. No. It's you can also use the Google to check on their customer service number because we don't have any contacts to Airtel India. Yeah. Because we only cater Airtel Australia customers.\n\nYeah. Like, for example, if the SIM card was or the mobile plan was purchased through Airtel Ultra website that will be able to assist and cater. But for Airtel India customers or SIM plans, mobile plan, they will need to contact Airtel India directly. But if you are willing to if you plan to get a new number or plan, you can contact Airtel, and we'll be more than happy to to assist and show provide you some options that could fit your needs in daily. We normally keep numbers in Australia.\n\nLike, for example, a customer has already an Australian number and wanna keep it, we accommodate that. However, not for Indian number because it's going to be international. Just give me a moment. Let let me take let me take a look into this. Just give me one moment.\n\nHold in. Hello, Aster? Hi. Thank you so much for holding. I do apologize, but for this instances, you will need to contact Airtel India for them to have it, like, international roaming so that you can still use it in Australia.\n\nYeah. Thank you so much. Anything else I can help you with? Thank you so much. If you are looking for an Internet, our VoIP just let us know, and we have available plans for you as well.\n\nThank you. Have a great day. Goodbye.","paragraphs":[{"sentences":[{"text":"Yeah.","start":3.12,"end":3.4399998,"sentiment":"neutral","sentiment_score":-0.05515461415052414},{"text":"You've reached Erudel.","start":3.4399998,"end":4.4,"sentiment":"neutral","sentiment_score":0.06899103025595348},{"text":"My name is Mary.","start":4.4,"end":5.2,"sentiment":"neutral","sentiment_score":0.16805974021553993},{"text":"How can I help you?","start":5.2,"end":6.42,"sentiment":"neutral","sentiment_score":0.15986651182174683},{"text":"Hello, Austin?","start":9.36,"end":10.34,"sentiment":"neutral","sentiment_score":0.02212821412831545}],"sentiment":"neutral","sentiment_score":0.11117642832299074,"num_words":15,"start":3.12,"end":10.34},{"sentences":[{"text":"For confirmation, do is it your Airtel India SIM card?","start":20.925,"end":28.705,"sentiment":"neutral","sentiment_score":-0.05926247425377369},{"text":"For that one, we actually gave their Airtel Australia SIM 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directly.","start":108.774994,"end":116.96,"sentiment":"neutral","sentiment_score":-0.08889787271618843},{"text":"But if you are willing to if you plan to get a new number or plan, you can contact Airtel, and we'll be more than happy to to assist and show provide you some options that could fit your needs in daily.","start":117.979996,"end":132.505,"sentiment":"positive","sentiment_score":0.35836791349131436},{"text":"We normally keep numbers in Australia.","start":146.06,"end":149.28,"sentiment":"neutral","sentiment_score":0.006529973819851875}],"sentiment":"neutral","sentiment_score":0.15945241389976395,"num_words":93,"start":94.96,"end":149.28},{"sentences":[{"text":"Like, for example, a customer has already an Australian number and wanna keep it, we accommodate that.","start":149.42,"end":156.635,"sentiment":"neutral","sentiment_score":0.022732285070506966},{"text":"However, not for Indian number because it's going to be 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Internet, our VoIP just let us know, and we have available plans for you as well.","start":348.39,"end":357.395,"sentiment":"neutral","sentiment_score":0.26602785221555014}],"sentiment":"neutral","sentiment_score":0.3095242075229946,"num_words":38,"start":341.67,"end":357.395},{"sentences":[{"text":"Thank you.","start":360.01498,"end":360.57498,"sentiment":"positive","sentiment_score":0.7398619651794434},{"text":"Have a great day.","start":360.57498,"end":361.375,"sentiment":"positive","sentiment_score":0.725762277841568},{"text":"Goodbye.","start":361.375,"end":361.875,"sentiment":"neutral","sentiment_score":0.2934129536151886}],"sentiment":"positive","sentiment_score":0.6680265707629067,"num_words":7,"start":360.01498,"end":361.875}]}}]},{"alternatives":[{"transcript":"Yeah. SIM card. No. No. It's hi. How are you? I am. My uncle used the Airtel card, and it's destroyed. It's damaged, So it doesn't work. Yeah. Yes. Okay. But but right now, no one is in India, so I'm not sure how can we contact. Can you replace the card here? Is it possible? And we want to keep that same number because we are using that number, like, more than twenty five or thirty years. So that's why I think it's a card is damaged. Okay. So you are recommending we have to contact in oh, Airtel India is your name. Okay. Gotcha. Oh, okay. Mhmm. I have one question. What I want to keep my Indian number, but can I go with the at Australia? Is it possible? No. Because that now because number is attached with the banks and different account. So that's when we are trans doing the transaction Airtel, Airtel Australia, then we can't get the code and everything. So that's what I'm asking. If we if definitely, we can convert in Airtel, Airtel, but I want we want to keep that Indian number. Is it possible is there any plan for that Ethel kind of thing that you can help us? That's all. I take your time. Yeah. Yeah. Yeah. Hello. Yeah? Okay. Gotcha. That's alright. No. Nothing. Thank you. Thank you. No. It's definitely available. Yeah. 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SIM card. No. No. It's hi.\n\nHow are you? I am. My uncle used the Airtel card, and it's destroyed. It's damaged, So it doesn't work. Yeah.\n\nYes. Okay. But but right now, no one is in India, so I'm not sure how can we contact. Can you replace the card here? Is it possible?\n\nAnd we want to keep that same number because we are using that number, like, more than twenty five or thirty years. So that's why I think it's a card is damaged. Okay. So you are recommending we have to contact in oh, Airtel India is your name. Okay.\n\nGotcha. Oh, okay. Mhmm. I have one question. What I want to keep my Indian number, but can I go with the at Australia?\n\nIs it possible? No. Because that now because number is attached with the banks and different account. So that's when we are trans doing the transaction Airtel, Airtel Australia, then we can't get the code and everything. So that's what I'm asking.\n\nIf we if definitely, we can convert in Airtel, Airtel, but I want we want to keep that Indian number. Is it possible is there any plan for that Ethel kind of thing that you can help us? That's all. I take your time. Yeah.\n\nYeah. Yeah. Hello. Yeah? Okay.\n\nGotcha. That's alright. No. Nothing. Thank you.\n\nThank you. No. It's definitely available. Yeah. Bye.","paragraphs":[{"sentences":[{"text":"Yeah.","start":1.4399999,"end":1.76,"sentiment":"neutral","sentiment_score":0.005772505886852741},{"text":"SIM card.","start":1.76,"end":2.5,"sentiment":"neutral","sentiment_score":-0.022000474855303764},{"text":"No.","start":2.56,"end":2.84,"sentiment":"neutral","sentiment_score":-0.1844705045223236},{"text":"No.","start":2.84,"end":3.12,"sentiment":"neutral","sentiment_score":-0.18817754089832303},{"text":"It's hi.","start":3.12,"end":6.8799996,"sentiment":"neutral","sentiment_score":0.03855889895930886}],"sentiment":"neutral","sentiment_score":-0.04767981304654053,"num_words":7,"start":1.4399999,"end":6.8799996},{"sentences":[{"text":"How are you?","start":6.8799996,"end":7.3599997,"sentiment":"neutral","sentiment_score":0.09884223341941833},{"text":"I am.","start":7.3599997,"end":7.94,"sentiment":"neutral","sentiment_score":0.043102968484163284},{"text":"My uncle used the Airtel card, and it's 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SIM card. No. No. It's\n\nChannel 0: Yeah. You've reached Erudel. My name is Mary. How can I help you?\n\nChannel 1: hi. How are you? I am.\n\nChannel 0: Hello, Austin?\n\nChannel 1: My uncle used the Airtel card, and it's destroyed. It's damaged, So it doesn't\n\nChannel 0: For confirmation, do is it your Airtel India SIM card?\n\nChannel 1: work. Yeah. Yes.\n\nChannel 0: For that one, we actually gave their Airtel Australia SIM card. So for Airtel India, we advise you to please contact Airtel India directly as Airtel India and Airtel Australia is being run separately. Is it\n\nChannel 1: Okay. But but right now, no one is in India, so I'm not sure how can we contact. Can you replace the card here? Is it possible?\n\nChannel 0: yeah.\n\nChannel 1: And\n\nChannel 0: No.\n\nChannel 1: we want to keep that same number because we are using that number, like, more than twenty five or thirty years. So that's why I think it's a card is damaged.\n\nChannel 0: Sorry. No. It's you can also use the Google to check on their customer service number because we don't have any contacts to Airtel India.\n\nChannel 1: Okay. So you are recommending we have to contact in oh,\n\nChannel 0: Yeah.\n\nChannel 1: Airtel\n\nChannel 0: Because we only cater Airtel\n\nChannel 1: India\n\nChannel 0: Australia\n\nChannel 1: is\n\nChannel 0: customers.\n\nChannel 1: your name.\n\nChannel 0: Yeah. Like, for\n\nChannel 1: Okay.\n\nChannel 0: example, if\n\nChannel 1: Gotcha.\n\nChannel 0: the SIM card was or the mobile plan was purchased through Airtel Ultra website that will be able to assist and cater. But for Airtel India customers or SIM plans, mobile plan, they will need to contact Airtel India directly. But\n\nChannel 1: Oh,\n\nChannel 0: if\n\nChannel 1: okay.\n\nChannel 0: you are willing to if\n\nChannel 1: Mhmm.\n\nChannel 0: you plan to get a new number or plan, you can contact Airtel, and we'll be more than happy to to assist and show provide you some options that could fit your needs in daily.\n\nChannel 1: I have one question. What I want to keep my Indian number, but can I go with the at Australia? Is it possible?\n\nChannel 0: We normally keep numbers in Australia. Like, for example, a customer has already an Australian number and wanna keep it, we accommodate that. However, not for Indian number\n\nChannel 1: No. Because\n\nChannel 0: because it's going\n\nChannel 1: that now\n\nChannel 0: to be international.\n\nChannel 1: because number is attached with the banks and different account. So that's when we are trans doing the transaction Airtel, Airtel Australia, then we can't get the code and everything. So that's what I'm asking. If we if definitely, we can convert in Airtel, Airtel, but I want we want to keep that Indian number. Is it possible\n\nChannel 0: Just give\n\nChannel 1: is there\n\nChannel 0: me a\n\nChannel 1: any\n\nChannel 0: moment.\n\nChannel 1: plan for that Ethel kind of thing that\n\nChannel 0: Let\n\nChannel 1: you can\n\nChannel 0: let\n\nChannel 1: help\n\nChannel 0: me\n\nChannel 1: us?\n\nChannel 0: take let me take a look into this. Just give me one moment. Hold\n\nChannel 1: That's\n\nChannel 0: in.\n\nChannel 1: all. I take your time. Yeah. Yeah. Yeah.\n\nChannel 0: Hello, Aster?\n\nChannel 1: Hello. Yeah?\n\nChannel 0: Hi. Thank you so much for holding. I do apologize, but for this instances, you will need to contact Airtel India for them to have it, like, international roaming so that you can still use it in Australia.\n\nChannel 1: Okay. Gotcha. That's alright.\n\nChannel 0: Yeah. Thank you so much. Anything else I can help you with?\n\nChannel 1: No. Nothing. Thank you.\n\nChannel 0: Thank you so much. If you are looking for an Internet, our VoIP just let us know, and we have available plans for you as well.\n\nChannel 1: Thank you. No. It's definitely available.\n\nChannel 0: Thank you. Have a great day.\n\nChannel 1: Yeah.\n\nChannel 0: Goodbye.\n\nChannel 1: Bye.","paragraphs":[{"sentences":[{"text":"Yeah.","start":1.4399999,"end":1.76,"sentiment":"neutral","sentiment_score":0.005772505886852741},{"text":"SIM card.","start":1.76,"end":2.5,"sentiment":"neutral","sentiment_score":-0.022000474855303764},{"text":"No.","start":2.56,"end":2.84,"sentiment":"neutral","sentiment_score":-0.1844705045223236},{"text":"No.","start":2.84,"end":3.12,"sentiment":"neutral","sentiment_score":-0.18817754089832303},{"text":"It's","start":3.12,"end":3.62,"sentiment":"neutral","sentiment_score":0.009013664908707142}],"sentiment":"neutral","sentiment_score":-0.06697713738928239,"channel":1,"num_words":6,"start":1.4399999,"end":3.62},{"sentences":[{"text":"Yeah.","start":3.12,"end":3.4399998,"sentiment":"neutral","sentiment_score":-0.05515461415052414},{"text":"You've reached Erudel.","start":3.4399998,"end":4.4,"sentiment":"neutral","sentiment_score":0.06899103025595348},{"text":"My name 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Austin?","start":9.36,"end":10.34,"sentiment":"neutral","sentiment_score":0.02212821412831545}],"sentiment":"neutral","sentiment_score":0.02212821412831545,"channel":0,"num_words":2,"start":9.36,"end":10.34},{"sentences":[{"text":"My uncle used the Airtel card, and it's destroyed.","start":11.679999,"end":14.98,"sentiment":"neutral","sentiment_score":-0.31734420524703133},{"text":"It's damaged, So it doesn't","start":15.04,"end":16.815,"sentiment":"neutral","sentiment_score":-0.2094379708170891}],"sentiment":"neutral","sentiment_score":-0.2788062643791948,"channel":1,"num_words":14,"start":11.679999,"end":16.815},{"sentences":[{"text":"For confirmation, do is it your Airtel India SIM 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about a damaged SIM card on their Airtel SIM card. The representative advised the customer to contact Airtel India directly and provided options for keeping their Indian number. The representative also suggested keeping their Australian number for international roaming and offered VoIP plans."},"intents":{"segments":[{"text":"How can I help you? hi.","start_word":14,"end_word":19,"intents":[{"intent":"Assist customer","confidence_score":0.03780969}]},{"text":"Can you replace the card here? Is it possible? yeah.","start_word":108,"end_word":117,"intents":[{"intent":"Replace card","confidence_score":0.026300598}]},{"text":"It's you can also use the Google to check on their customer service number because we don't have any contacts to Airtel India. Okay.","start_word":153,"end_word":176,"intents":[{"intent":"Check customer service number","confidence_score":0.07917246}]},{"text":"What I want to keep my Indian number, but can I go with the at Australia? 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Okay. So you are recommending we have to contact in oh, Yeah. Airtel Because we only cater Airtel India Australia is customers. your name. Yeah. Like, for Okay. example, if Gotcha. the SIM card was or the mobile plan was purchased through Airtel Ultra website that will be able to assist and cater. But for Airtel India customers or SIM plans, mobile plan, they will need to contact Airtel India directly. But Oh, if okay. you are willing to if Mhmm.","start_word":151,"end_word":256,"sentiment":"neutral","sentiment_score":-0.06260709464550018},{"text":"you plan to get a new number or plan, you can contact Airtel, and we'll be more than happy to to assist and show provide you some options that could fit your needs in daily.","start_word":257,"end_word":291,"sentiment":"positive","sentiment_score":0.41922569274902344},{"text":"I have one question. What I want to keep my Indian number, but can I go with the at Australia? Is it possible? We normally keep numbers in Australia. Like, for example, a customer has already an Australian number and wanna keep it, we accommodate that. However, not for Indian number No. Because because it's going that now to be international. because number is attached with the banks and different account. So that's when we are trans doing the transaction Airtel, Airtel Australia, then we can't get the code and everything. So that's what I'm asking. If we if definitely, we can convert in Airtel, Airtel, but I want we want to keep that Indian number. Is it possible Just give is there me a any moment. plan for that Ethel kind of thing that Let you can let help me us? take let me take a look into this. Just give me one moment. Hold That's in. all. I take your time. Yeah. Yeah. Yeah. Hello, Aster? Hello. Yeah? Hi. Thank you so much for holding. I do apologize, but for this instances, you will need to contact Airtel India for them to have it, like, international roaming so that you can still use it in Australia. Okay. Gotcha. 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