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Matt? Matt speaking. Hi, Matt. This is Ross calling from Tech Home Systems.\n\nHow are you, ma'am? That's great. Matt, this is Ross calling from Take Home Systems. How are you? Mac, I was just giving you a call to check who who looks after your IT stuff for maximum energy.\n\nIT stuff. Yep. The website, phone system, emails, security. Okay. That sounds good.\n\nI totally understand, Mike. So you are the, business owner for Maxim Energy? Oh, that's perfect. So, Mike, I just got few questions. Like, how's your current setup working for you?\n\nAny pain points or, like, something you're looking after? 100%. Just before you go, are you really interested to know more about it? So I will definitely give you a call. Neither I I would waste your time nor mine.\n\nMhmm. 100%. I got your email info@maxienergy.com.au. Perfect. Right.\n\nI'll send it to max. Alright. 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Good afternoon.\n\nChannel 0: Good\n\nChannel 1: Hello?\n\nChannel 0: day. Matt?\n\nChannel 1: Yes?\n\nChannel 0: Matt speaking. Hi, Matt.\n\nChannel 1: Yes?\n\nChannel 0: This is Ross calling from Tech Home Systems. How are you, ma'am?\n\nChannel 1: Good. Thank you. Sorry. Your voice is\n\nChannel 0: That's\n\nChannel 1: not\n\nChannel 0: great.\n\nChannel 1: good. Who is this speaking?\n\nChannel 0: Matt, this is Ross calling from Take Home Systems. How are you?\n\nChannel 1: Yeah. Good. Thank you. Yeah. How can I help you?\n\nChannel 0: Mac, I was just giving you a call to check who who looks after your IT stuff for\n\nChannel 1: For\n\nChannel 0: maximum\n\nChannel 1: IT size?\n\nChannel 0: energy. IT stuff.\n\nChannel 1: What do you mean about websites and other things?\n\nChannel 0: Yep. The website, phone system, emails, security.\n\nChannel 1: Yeah. I I have an employee that's he does this part of job. Yeah. 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info@maxienergy.com.au.","start":116.060005,"end":119.98,"sentiment":"neutral","sentiment_score":0.056616605073213574}],"sentiment":"neutral","sentiment_score":0.05622202095886072,"channel":0,"num_words":6,"start":115.18,"end":119.98},{"sentences":[{"text":"Yes.","start":118.57,"end":119.07,"sentiment":"neutral","sentiment_score":0.08119513094425201},{"text":"Yep.","start":119.689995,"end":120.189995,"sentiment":"neutral","sentiment_score":0.11317209899425508}],"sentiment":"neutral","sentiment_score":0.09718361496925354,"channel":1,"num_words":2,"start":118.57,"end":120.189995},{"sentences":[{"text":"Perfect.","start":119.98,"end":120.48,"sentiment":"neutral","sentiment_score":0.23239246010780337}],"sentiment":"neutral","sentiment_score":0.23239246010780337,"channel":0,"num_words":1,"start":119.98,"end":120.48},{"sentences":[{"text":"Yep.","start":120.61888,"end":121.11888,"sentiment":"neutral","sentiment_score":0.11985649168491364}],"sentiment":"neutral","sentiment_score":0.11985649168491364,"channel":1,"num_words":1,"start":120.61888,"end":121.11888},{"sentences":[{"text":"Right.","start":121.07887,"end":121.39887,"sentiment":"neutral","sentiment_score":0.12905019521713257},{"text":"I'll send it","start":121.39887,"end":121.95888,"sentiment":"neutral","sentiment_score":0.10818855712811153}],"sentiment":"neutral","sentiment_score":0.11340396665036678,"channel":0,"num_words":4,"start":121.07887,"end":121.95888},{"sentences":[{"text":"I'll","start":121.89888,"end":122.39888,"sentiment":"neutral","sentiment_score":0.1007670909166336}],"sentiment":"neutral","sentiment_score":0.1007670909166336,"channel":1,"num_words":1,"start":121.89888,"end":122.39888},{"sentences":[{"text":"to max.","start":121.95888,"end":123.478874,"sentiment":"neutral","sentiment_score":0.07801834866404533},{"text":"Alright.","start":123.478874,"end":123.978874,"sentiment":"neutral","sentiment_score":0.1013043150305748}],"sentiment":"neutral","sentiment_score":0.08578033745288849,"channel":0,"num_words":3,"start":121.95888,"end":123.978874},{"sentences":[{"text":"Yes.","start":123.81888,"end":124.31888,"sentiment":"neutral","sentiment_score":0.12934772670269012},{"text":"Thank you.","start":124.53888,"end":125.018875,"sentiment":"neutral","sentiment_score":0.270916149020195},{"text":"Bye.","start":125.018875,"end":125.518875,"sentiment":"neutral","sentiment_score":0.17893175780773163}],"sentiment":"neutral","sentiment_score":0.21252794563770294,"channel":1,"num_words":4,"start":123.81888,"end":125.518875},{"sentences":[{"text":"Thanks.","start":125.158875,"end":125.658875,"sentiment":"neutral","sentiment_score":0.16971802711486816}],"sentiment":"neutral","sentiment_score":0.16971802711486816,"channel":0,"num_words":1,"start":125.158875,"end":125.658875}]},"summary":{"result":"success","short":"A representative from Take Home Systems named Ross calls a business owner named Matt to check on their IT setup for maximum IT sizes. Ross asks about the business owner's current setup and offers to call back in a later time if needed. They confirm the email address and agree to communicate via email."},"intents":{"segments":[{"text":"Mac, I was just giving you a call to check who who looks after your IT stuff for For maximum IT size? energy.","start_word":62,"end_word":84,"intents":[{"intent":"Check it size","confidence_score":0.46891117}]},{"text":"What do you mean about websites and other things? Yep.","start_word":87,"end_word":96,"intents":[{"intent":"Inquire about website","confidence_score":0.017560296}]},{"text":"So, Mike, I just got few questions. Like, how's your current setup working for you? Any pain points or, like, something you're looking after? Sorry.","start_word":145,"end_word":169,"intents":[{"intent":"Discuss it setup","confidence_score":0.020395704}]},{"text":"Any pain points or, like, something you're looking after? Sorry.","start_word":160,"end_word":169,"intents":[{"intent":"Ask about pain points","confidence_score":0.090028085}]},{"text":"still you can send me an email. And if I need anything, I will reply your email. 100%.","start_word":247,"end_word":264,"intents":[{"intent":"Send email","confidence_score":0.221162}]}]},"sentiments":{"segments":[{"text":"Hey. Good afternoon. Good Hello? day. Matt? Yes? Matt speaking. Hi, Matt. Yes? This is Ross calling from Tech Home Systems. How are you, ma'am? Good. Thank you. Sorry.","start_word":0,"end_word":28,"sentiment":"neutral","sentiment_score":0.10418059676885603},{"text":"Your voice is That's not great.","start_word":29,"end_word":34,"sentiment":"negative","sentiment_score":-0.4058592915534973},{"text":"good. Who is this speaking? Matt, this is Ross calling from Take Home Systems. How are you? Yeah. Good. Thank you. Yeah. How can I help you? Mac, I was just giving you a call to check who who looks after your IT stuff for For maximum IT size? energy. IT stuff. What do you mean about websites and other things? Yep. The website, phone system, emails, security. Yeah. I I have an employee that's he does this part of job. Yeah. Thank you. Okay. I don't need That any sounds services. good. Yeah. I totally understand, Mike. So you are the, business owner for Maxim Energy? Oh, that's perfect. So, Mike, I just got few questions. Like, how's your current setup working for you? Any pain points or, like, something you're looking after? Sorry. I'm at job site now. I'm so busy. So if you can call me later after 05:00, maybe we can discuss more. But now I'm busy. 100%. Just before you go, are you really interested to know more about it? So I will definitely give you a call. Neither I I would waste your time nor mine. I I don't think so. Right now, I I I don't need any services for IT. But you can Mhmm. still you can send me an email. And if I need anything, I will reply your email. 100%. I got your email info@maxienergy.com.au. Yes. Yep. Perfect. Yep. Right. I'll send it I'll to max. Alright. Yes. Thank you. Bye. Thanks.","start_word":35,"end_word":286,"sentiment":"neutral","sentiment_score":0.018344499170780185}],"average":{"sentiment":"neutral","sentiment_score":0.01884907497948422}}}}