{"metadata":{"transaction_key":"deprecated","request_id":"019fe95c-2243-7f61-91fa-415889d3c348","sha256":"29ebb440cf4fadd901ddb69348b7406430e84c76e7cbd92d0ffc03c826ec8f13","created":"2026-08-10T01:49:19.033Z","duration":118.29594,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":374,"output_tokens":64},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":417,"output_tokens":417},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":417,"output_tokens":14}},"results":{"channels":[{"alternatives":[{"transcript":"Yeah. Good morning. Mark, it's Ronald from Cloud Solution IT. How are you doing today? I'm doing wonderful. Thank you for asking. Mark, I am not so sure if you can still remember the company because the last time that we touched base with you, it was way back 2023. Name of the company again said it's Cloud Solution IT. Yep. So once again, Cloud Solution IT, we are a managed service provider. We are also Microsoft trusted partner providing services for cloud solution, cybersecurity, backup and recovery, SharePoint, Manage three sixty five, Power BI, Power Apps, and many more. And a reason for my call today, Mark, same thing. We would like to have an introductory meeting with you simply to reintroduce our company only for future reference. And we're hoping, sir, that you maybe have an available time this coming week, maybe on last week of this month. The twenty sixth, sir. That would be Wednesday. Alright. Okay. Wonderful. So, sir, I understand you were still using the same email. That would be mark@cleplan.com.au. Alright. Be sending the invite, sir. Just in case you are not available on that day, just propose a new date, and I'll be happy to complete the calendar invite. Alright. Thank you, Mark. Have a good day, sir. Take care. Alright. Bye bye.","confidence":0.9980469,"words":[{"word":"yeah","start":3.1999998,"end":3.4399998,"confidence":0.76464844,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.08629368245601654},{"word":"good","start":3.4399998,"end":3.6799998,"confidence":0.98828125,"punctuated_word":"Good","sentiment":"neutral","sentiment_score":0.3296692371368408},{"word":"morning","start":3.6799998,"end":4.18,"confidence":0.93310547,"punctuated_word":"morning.","sentiment":"neutral","sentiment_score":0.2711159586906433},{"word":"mark","start":4.72,"end":5.04,"confidence":0.94311523,"punctuated_word":"Mark,","sentiment":"neutral","sentiment_score":0.2755669057369232},{"word":"it's","start":5.04,"end":5.54,"confidence":0.9970703,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":0.30177268385887146},{"word":"ronald","start":5.8399997,"end":6.3399997,"confidence":0.984375,"punctuated_word":"Ronald","sentiment":"neutral","sentiment_score":0.20838198065757751},{"word":"from","start":6.48,"end":6.98,"confidence":1.0,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.1846836805343628},{"word":"cloud","start":7.12,"end":7.52,"confidence":0.7421875,"punctuated_word":"Cloud","sentiment":"neutral","sentiment_score":0.19771961867809296},{"word":"solution","start":7.52,"end":8.0,"confidence":0.9589844,"punctuated_word":"Solution","sentiment":"neutral","sentiment_score":0.22057144343852997},{"word":"it","start":8.0,"end":8.5,"confidence":0.9941406,"punctuated_word":"IT.","sentiment":"neutral","sentiment_score":0.17334938049316406},{"word":"how","start":9.36,"end":9.5199995,"confidence":0.97314453,"punctuated_word":"How","sentiment":"neutral","sentiment_score":0.22714902460575104},{"word":"are","start":9.5199995,"end":9.599999,"confidence":1.0,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.215189665555954},{"word":"you","start":9.599999,"end":9.76,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.215399831533432},{"word":"doing","start":9.76,"end":10.0,"confidence":1.0,"punctuated_word":"doing","sentiment":"neutral","sentiment_score":0.2183408886194229},{"word":"today","start":10.0,"end":10.5,"confidence":1.0,"punctuated_word":"today?","sentiment":"neutral","sentiment_score":0.220475971698761},{"word":"i'm","start":12.32,"end":12.639999,"confidence":0.9765625,"punctuated_word":"I'm","sentiment":"positive","sentiment_score":0.6627627611160278},{"word":"doing","start":12.639999,"end":12.96,"confidence":1.0,"punctuated_word":"doing","sentiment":"positive","sentiment_score":0.706168532371521},{"word":"wonderful","start":12.96,"end":13.46,"confidence":1.0,"punctuated_word":"wonderful.","sentiment":"positive","sentiment_score":0.7192045450210571},{"word":"thank","start":13.599999,"end":13.759999,"confidence":1.0,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.6532260775566101},{"word":"you","start":13.759999,"end":14.0,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.6133459210395813},{"word":"for","start":14.0,"end":14.16,"confidence":1.0,"punctuated_word":"for","sentiment":"positive","sentiment_score":0.5802332162857056},{"word":"asking","start":14.16,"end":14.66,"confidence":1.0,"punctuated_word":"asking.","sentiment":"positive","sentiment_score":0.5694429278373718},{"word":"mark","start":15.545,"end":15.785,"confidence":0.9453125,"punctuated_word":"Mark,","sentiment":"neutral","sentiment_score":0.030577443540096283},{"word":"i","start":15.785,"end":16.025,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.016870778053998947},{"word":"am","start":16.025,"end":16.185,"confidence":0.99902344,"punctuated_word":"am","sentiment":"neutral","sentiment_score":-0.014808349311351776},{"word":"not","start":16.185,"end":16.425,"confidence":1.0,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.026241108775138855},{"word":"so","start":16.425,"end":16.585,"confidence":0.99902344,"punctuated_word":"so","sentiment":"neutral","sentiment_score":-0.04552369564771652},{"word":"sure","start":16.585,"end":17.065,"confidence":1.0,"punctuated_word":"sure","sentiment":"neutral","sentiment_score":-0.03021007403731346},{"word":"if","start":17.065,"end":17.305,"confidence":0.9980469,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.025263000279664993},{"word":"you","start":17.305,"end":17.385,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.035708677023649216},{"word":"can","start":17.385,"end":17.545,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":-0.024605127051472664},{"word":"still","start":17.545,"end":18.045,"confidence":1.0,"punctuated_word":"still","sentiment":"neutral","sentiment_score":-0.027282781898975372},{"word":"remember","start":18.265,"end":18.744999,"confidence":0.9819336,"punctuated_word":"remember","sentiment":"neutral","sentiment_score":-0.011001015082001686},{"word":"the","start":18.744999,"end":18.825,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.013969933614134789},{"word":"company","start":18.825,"end":19.305,"confidence":1.0,"punctuated_word":"company","sentiment":"neutral","sentiment_score":-0.01412162370979786},{"word":"because","start":19.305,"end":19.545,"confidence":0.6875,"punctuated_word":"because","sentiment":"neutral","sentiment_score":-0.020254869014024734},{"word":"the","start":19.545,"end":19.705,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.010028569027781488},{"word":"last","start":19.705,"end":19.865,"confidence":1.0,"punctuated_word":"last","sentiment":"neutral","sentiment_score":-0.014127377420663834},{"word":"time","start":19.865,"end":20.105,"confidence":1.0,"punctuated_word":"time","sentiment":"neutral","sentiment_score":-0.009335380047559738},{"word":"that","start":20.105,"end":20.345,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.004862496629357338},{"word":"we","start":20.345,"end":20.665,"confidence":1.0,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.0094516072422266},{"word":"touched","start":20.665,"end":20.985,"confidence":0.70166016,"punctuated_word":"touched","sentiment":"neutral","sentiment_score":0.0224072840064764},{"word":"base","start":20.985,"end":21.305,"confidence":0.99902344,"punctuated_word":"base","sentiment":"neutral","sentiment_score":0.004554014652967453},{"word":"with","start":21.305,"end":21.545,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.010950591415166857},{"word":"you","start":21.545,"end":22.045,"confidence":0.9880371,"punctuated_word":"you,","sentiment":"neutral","sentiment_score":-0.004816395230591297},{"word":"it","start":22.265,"end":22.345,"confidence":0.99902344,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.011855781078338625},{"word":"was","start":22.345,"end":22.845,"confidence":1.0,"punctuated_word":"was","sentiment":"neutral","sentiment_score":-0.011566437780857086},{"word":"way","start":22.985,"end":23.224998,"confidence":0.9770508,"punctuated_word":"way","sentiment":"neutral","sentiment_score":-0.012937130406498907},{"word":"back","start":23.224998,"end":23.625,"confidence":1.0,"punctuated_word":"back","sentiment":"neutral","sentiment_score":0.0010430384427309036},{"word":"2023","start":23.625,"end":25.085,"confidence":0.9824219,"punctuated_word":"2023.","sentiment":"neutral","sentiment_score":-0.011881686747074127},{"word":"name","start":25.865,"end":26.105,"confidence":0.99609375,"punctuated_word":"Name","sentiment":"neutral","sentiment_score":-0.0038974126800894737},{"word":"of","start":26.105,"end":26.185,"confidence":1.0,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.004728441126644611},{"word":"the","start":26.185,"end":26.345,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.006406152620911598},{"word":"company","start":26.345,"end":26.744999,"confidence":1.0,"punctuated_word":"company","sentiment":"neutral","sentiment_score":0.002014302648603916},{"word":"again","start":26.744999,"end":27.064999,"confidence":0.703125,"punctuated_word":"again","sentiment":"neutral","sentiment_score":0.004611333832144737},{"word":"said","start":27.064999,"end":27.305,"confidence":0.68408203,"punctuated_word":"said","sentiment":"neutral","sentiment_score":0.003413492813706398},{"word":"it's","start":27.305,"end":27.785,"confidence":0.8395996,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":0.007331778295338154},{"word":"cloud","start":27.785,"end":28.105,"confidence":0.91503906,"punctuated_word":"Cloud","sentiment":"neutral","sentiment_score":0.007704975083470344},{"word":"solution","start":28.105,"end":28.605,"confidence":0.9873047,"punctuated_word":"Solution","sentiment":"neutral","sentiment_score":-0.0000909026712179184},{"word":"it","start":28.665,"end":29.165,"confidence":0.9926758,"punctuated_word":"IT.","sentiment":"neutral","sentiment_score":0.006919978652149439},{"word":"yep","start":31.470001,"end":31.970001,"confidence":0.97631836,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.02075472846627235},{"word":"so","start":32.59,"end":32.75,"confidence":0.5805664,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.01970062591135502},{"word":"once","start":32.75,"end":32.99,"confidence":0.88134766,"punctuated_word":"once","sentiment":"neutral","sentiment_score":0.028453681617975235},{"word":"again","start":32.99,"end":33.47,"confidence":0.9848633,"punctuated_word":"again,","sentiment":"neutral","sentiment_score":0.02917024865746498},{"word":"cloud","start":33.47,"end":33.79,"confidence":0.9633789,"punctuated_word":"Cloud","sentiment":"neutral","sentiment_score":0.041090432554483414},{"word":"solution","start":33.79,"end":34.27,"confidence":0.99902344,"punctuated_word":"Solution","sentiment":"neutral","sentiment_score":0.033915430307388306},{"word":"it","start":34.27,"end":34.670002,"confidence":0.97802734,"punctuated_word":"IT,","sentiment":"neutral","sentiment_score":0.033136434853076935},{"word":"we","start":34.670002,"end":34.91,"confidence":1.0,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.03132285550236702},{"word":"are","start":34.91,"end":35.07,"confidence":1.0,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.019755998626351357},{"word":"a","start":35.07,"end":35.57,"confidence":0.99902344,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.028829507529735565},{"word":"managed","start":35.79,"end":36.190002,"confidence":0.93408203,"punctuated_word":"managed","sentiment":"neutral","sentiment_score":0.032002225518226624},{"word":"service","start":36.190002,"end":36.510002,"confidence":1.0,"punctuated_word":"service","sentiment":"neutral","sentiment_score":0.021466055884957314},{"word":"provider","start":36.510002,"end":37.010002,"confidence":0.9970703,"punctuated_word":"provider.","sentiment":"neutral","sentiment_score":0.02829626016318798},{"word":"we","start":37.55,"end":37.63,"confidence":0.9863281,"punctuated_word":"We","sentiment":"neutral","sentiment_score":0.03405633568763733},{"word":"are","start":37.63,"end":37.79,"confidence":0.9951172,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.035762954503297806},{"word":"also","start":37.79,"end":38.11,"confidence":0.99902344,"punctuated_word":"also","sentiment":"neutral","sentiment_score":0.03866739571094513},{"word":"microsoft","start":38.11,"end":38.59,"confidence":0.80371094,"punctuated_word":"Microsoft","sentiment":"neutral","sentiment_score":0.04584866389632225},{"word":"trusted","start":38.59,"end":39.07,"confidence":0.9633789,"punctuated_word":"trusted","sentiment":"neutral","sentiment_score":0.04880785942077637},{"word":"partner","start":39.07,"end":39.57,"confidence":1.0,"punctuated_word":"partner","sentiment":"neutral","sentiment_score":0.044763341546058655},{"word":"providing","start":40.190002,"end":40.59,"confidence":0.6826172,"punctuated_word":"providing","sentiment":"neutral","sentiment_score":0.04121161997318268},{"word":"services","start":40.59,"end":41.09,"confidence":1.0,"punctuated_word":"services","sentiment":"neutral","sentiment_score":0.04179922491312027},{"word":"for","start":41.23,"end":41.73,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.05058405548334122},{"word":"cloud","start":41.95,"end":42.27,"confidence":0.94628906,"punctuated_word":"cloud","sentiment":"neutral","sentiment_score":0.06050928309559822},{"word":"solution","start":42.27,"end":42.77,"confidence":0.8400879,"punctuated_word":"solution,","sentiment":"neutral","sentiment_score":0.04233776777982712},{"word":"cybersecurity","start":43.07,"end":43.57,"confidence":0.95288086,"punctuated_word":"cybersecurity,","sentiment":"neutral","sentiment_score":0.04020079970359802},{"word":"backup","start":44.715,"end":44.954998,"confidence":0.95947266,"punctuated_word":"backup","sentiment":"neutral","sentiment_score":0.03492637351155281},{"word":"and","start":44.954998,"end":45.274998,"confidence":0.90478516,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.034113459289073944},{"word":"recovery","start":45.274998,"end":45.774998,"confidence":0.9777832,"punctuated_word":"recovery,","sentiment":"neutral","sentiment_score":0.03832019865512848},{"word":"sharepoint","start":45.995,"end":46.495,"confidence":0.98811847,"punctuated_word":"SharePoint,","sentiment":"neutral","sentiment_score":0.0281490758061409},{"word":"manage","start":47.195,"end":47.675,"confidence":0.6164551,"punctuated_word":"Manage","sentiment":"neutral","sentiment_score":0.02725587598979473},{"word":"three","start":47.675,"end":47.835,"confidence":0.9921875,"punctuated_word":"three","sentiment":"neutral","sentiment_score":0.03286482393741608},{"word":"sixty","start":47.835,"end":48.335,"confidence":0.82470703,"punctuated_word":"sixty","sentiment":"neutral","sentiment_score":0.028784357011318207},{"word":"five","start":48.714996,"end":49.214996,"confidence":0.9790039,"punctuated_word":"five,","sentiment":"neutral","sentiment_score":0.04117482528090477},{"word":"power","start":49.274998,"end":49.675,"confidence":0.9873047,"punctuated_word":"Power","sentiment":"neutral","sentiment_score":0.052917949855327606},{"word":"bi","start":49.675,"end":50.175,"confidence":0.93530273,"punctuated_word":"BI,","sentiment":"neutral","sentiment_score":0.04568622633814812},{"word":"power","start":50.635,"end":50.875,"confidence":0.9038086,"punctuated_word":"Power","sentiment":"neutral","sentiment_score":0.04497881978750229},{"word":"apps","start":50.875,"end":51.114998,"confidence":0.63586426,"punctuated_word":"Apps,","sentiment":"neutral","sentiment_score":0.040949150919914246},{"word":"and","start":51.114998,"end":51.355,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.03458457440137863},{"word":"many","start":51.355,"end":51.515,"confidence":1.0,"punctuated_word":"many","sentiment":"neutral","sentiment_score":0.03984995931386947},{"word":"more","start":51.515,"end":52.015,"confidence":0.9970703,"punctuated_word":"more.","sentiment":"neutral","sentiment_score":0.03489804267883301},{"word":"and","start":52.475,"end":52.754997,"confidence":0.9980469,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.02981469035148621},{"word":"a","start":52.754997,"end":53.034996,"confidence":0.57910156,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.02925913594663143},{"word":"reason","start":53.034996,"end":53.434998,"confidence":1.0,"punctuated_word":"reason","sentiment":"neutral","sentiment_score":0.03514755144715309},{"word":"for","start":53.434998,"end":53.675,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.02341505140066147},{"word":"my","start":53.675,"end":53.835,"confidence":1.0,"punctuated_word":"my","sentiment":"neutral","sentiment_score":0.03448745608329773},{"word":"call","start":53.835,"end":54.074997,"confidence":0.99902344,"punctuated_word":"call","sentiment":"neutral","sentiment_score":0.03990217298269272},{"word":"today","start":54.074997,"end":54.555,"confidence":0.99853516,"punctuated_word":"today,","sentiment":"neutral","sentiment_score":0.04100504517555237},{"word":"mark","start":54.555,"end":55.055,"confidence":0.91918945,"punctuated_word":"Mark,","sentiment":"neutral","sentiment_score":0.03357694298028946},{"word":"same","start":56.155,"end":56.394997,"confidence":0.8569336,"punctuated_word":"same","sentiment":"neutral","sentiment_score":0.04187740758061409},{"word":"thing","start":56.394997,"end":56.894997,"confidence":0.8054199,"punctuated_word":"thing.","sentiment":"neutral","sentiment_score":0.03986021131277085},{"word":"we","start":57.195,"end":57.355,"confidence":0.9243164,"punctuated_word":"We","sentiment":"neutral","sentiment_score":0.07225200533866882},{"word":"would","start":57.355,"end":57.594997,"confidence":0.99902344,"punctuated_word":"would","sentiment":"neutral","sentiment_score":0.07375311106443405},{"word":"like","start":57.594997,"end":57.754997,"confidence":0.99902344,"punctuated_word":"like","sentiment":"neutral","sentiment_score":0.07718124985694885},{"word":"to","start":57.754997,"end":57.914997,"confidence":0.9980469,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.08877734839916229},{"word":"have","start":57.914997,"end":57.995,"confidence":0.9970703,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.09159671515226364},{"word":"an","start":57.995,"end":58.234997,"confidence":0.98828125,"punctuated_word":"an","sentiment":"neutral","sentiment_score":0.0786716639995575},{"word":"introductory","start":58.234997,"end":58.734997,"confidence":0.6035156,"punctuated_word":"introductory","sentiment":"neutral","sentiment_score":0.08814527094364166},{"word":"meeting","start":58.9,"end":59.22,"confidence":0.99902344,"punctuated_word":"meeting","sentiment":"neutral","sentiment_score":0.11543314158916472},{"word":"with","start":59.22,"end":59.46,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.12228062748908997},{"word":"you","start":59.46,"end":59.7,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.12167517840862274},{"word":"simply","start":59.7,"end":60.100002,"confidence":0.99121094,"punctuated_word":"simply","sentiment":"neutral","sentiment_score":0.1034691333770752},{"word":"to","start":60.100002,"end":60.600002,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.1073484718799591},{"word":"reintroduce","start":61.620003,"end":62.120003,"confidence":0.98217773,"punctuated_word":"reintroduce","sentiment":"neutral","sentiment_score":0.1068173199892044},{"word":"our","start":62.18,"end":62.420002,"confidence":1.0,"punctuated_word":"our","sentiment":"neutral","sentiment_score":0.07615359127521515},{"word":"company","start":62.420002,"end":62.82,"confidence":1.0,"punctuated_word":"company","sentiment":"neutral","sentiment_score":0.09734856337308884},{"word":"only","start":62.82,"end":63.06,"confidence":0.9086914,"punctuated_word":"only","sentiment":"neutral","sentiment_score":0.1136244609951973},{"word":"for","start":63.06,"end":63.22,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.08206214010715485},{"word":"future","start":63.22,"end":63.620003,"confidence":0.9921875,"punctuated_word":"future","sentiment":"neutral","sentiment_score":0.1080453172326088},{"word":"reference","start":63.620003,"end":64.12,"confidence":0.89404297,"punctuated_word":"reference.","sentiment":"neutral","sentiment_score":0.106791190803051},{"word":"and","start":64.98,"end":65.46,"confidence":0.99902344,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.07810311764478683},{"word":"we're","start":65.46,"end":65.700005,"confidence":1.0,"punctuated_word":"we're","sentiment":"neutral","sentiment_score":0.07738742977380753},{"word":"hoping","start":65.700005,"end":65.94,"confidence":0.9719238,"punctuated_word":"hoping,","sentiment":"neutral","sentiment_score":0.08255469053983688},{"word":"sir","start":65.94,"end":66.18,"confidence":0.99902344,"punctuated_word":"sir,","sentiment":"neutral","sentiment_score":0.06918133795261383},{"word":"that","start":66.18,"end":66.340004,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.06668372452259064},{"word":"you","start":66.340004,"end":66.66,"confidence":0.8027344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.05342237278819084},{"word":"maybe","start":66.66,"end":66.98,"confidence":0.90771484,"punctuated_word":"maybe","sentiment":"neutral","sentiment_score":0.04742061346769333},{"word":"have","start":66.98,"end":67.14,"confidence":0.99902344,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.044722072780132294},{"word":"an","start":67.14,"end":67.3,"confidence":0.99902344,"punctuated_word":"an","sentiment":"neutral","sentiment_score":0.04521613568067551},{"word":"available","start":67.3,"end":67.78,"confidence":1.0,"punctuated_word":"available","sentiment":"neutral","sentiment_score":0.028384247794747353},{"word":"time","start":67.78,"end":68.020004,"confidence":0.9980469,"punctuated_word":"time","sentiment":"neutral","sentiment_score":0.04401349276304245},{"word":"this","start":68.020004,"end":68.18,"confidence":0.99902344,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.035885393619537354},{"word":"coming","start":68.18,"end":68.58,"confidence":1.0,"punctuated_word":"coming","sentiment":"neutral","sentiment_score":0.03263464197516441},{"word":"week","start":68.58,"end":68.82,"confidence":0.94799805,"punctuated_word":"week,","sentiment":"neutral","sentiment_score":0.039277803152799606},{"word":"maybe","start":68.82,"end":69.14,"confidence":0.9980469,"punctuated_word":"maybe","sentiment":"neutral","sentiment_score":0.02897351048886776},{"word":"on","start":69.14,"end":69.64,"confidence":0.9951172,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.03648923709988594},{"word":"last","start":70.66,"end":70.9,"confidence":0.5371094,"punctuated_word":"last","sentiment":"neutral","sentiment_score":0.02146608754992485},{"word":"week","start":70.9,"end":71.14,"confidence":1.0,"punctuated_word":"week","sentiment":"neutral","sentiment_score":0.025900866836309433},{"word":"of","start":71.14,"end":71.380005,"confidence":0.9980469,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.03484521061182022},{"word":"this","start":71.380005,"end":71.54,"confidence":1.0,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.026069972664117813},{"word":"month","start":71.54,"end":72.04,"confidence":0.93530273,"punctuated_word":"month.","sentiment":"neutral","sentiment_score":0.026218950748443604},{"word":"the","start":84.135,"end":84.295,"confidence":0.8828125,"punctuated_word":"The","sentiment":"neutral","sentiment_score":0.024571338668465614},{"word":"twenty","start":84.295,"end":84.695,"confidence":1.0,"punctuated_word":"twenty","sentiment":"neutral","sentiment_score":0.02353251911699772},{"word":"sixth","start":84.695,"end":85.015,"confidence":0.95288086,"punctuated_word":"sixth,","sentiment":"neutral","sentiment_score":0.02282475307583809},{"word":"sir","start":85.015,"end":85.175,"confidence":0.8066406,"punctuated_word":"sir.","sentiment":"neutral","sentiment_score":0.023982301354408264},{"word":"that","start":85.175,"end":85.335,"confidence":0.99902344,"punctuated_word":"That","sentiment":"neutral","sentiment_score":0.020315375179052353},{"word":"would","start":85.335,"end":85.495,"confidence":1.0,"punctuated_word":"would","sentiment":"neutral","sentiment_score":0.02323242090642452},{"word":"be","start":85.495,"end":85.735,"confidence":1.0,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.01928865909576416},{"word":"wednesday","start":85.735,"end":86.235,"confidence":0.99853516,"punctuated_word":"Wednesday.","sentiment":"neutral","sentiment_score":0.013800423592329024},{"word":"alright","start":91.189995,"end":91.59,"confidence":0.9926758,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.07840660214424133},{"word":"okay","start":91.59,"end":91.909996,"confidence":0.9914551,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.15117177367210388},{"word":"wonderful","start":91.909996,"end":92.409996,"confidence":0.9797363,"punctuated_word":"Wonderful.","sentiment":"neutral","sentiment_score":0.2438545823097229},{"word":"so","start":92.63,"end":92.869995,"confidence":0.9020996,"punctuated_word":"So,","sentiment":"neutral","sentiment_score":0.10788263380527496},{"word":"sir","start":92.869995,"end":93.189995,"confidence":0.99853516,"punctuated_word":"sir,","sentiment":"neutral","sentiment_score":0.09618159383535384},{"word":"i","start":93.189995,"end":93.27,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.07604876160621643},{"word":"understand","start":93.27,"end":93.67,"confidence":0.99902344,"punctuated_word":"understand","sentiment":"neutral","sentiment_score":0.04171466827392578},{"word":"you","start":93.67,"end":93.909996,"confidence":0.9951172,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.029966332018375397},{"word":"were","start":93.909996,"end":94.07,"confidence":0.63183594,"punctuated_word":"were","sentiment":"neutral","sentiment_score":0.015347745269536972},{"word":"still","start":94.07,"end":94.31,"confidence":1.0,"punctuated_word":"still","sentiment":"neutral","sentiment_score":0.019230708479881287},{"word":"using","start":94.31,"end":94.63,"confidence":1.0,"punctuated_word":"using","sentiment":"neutral","sentiment_score":0.012490807101130486},{"word":"the","start":94.63,"end":94.78999,"confidence":0.9980469,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.018663989380002025},{"word":"same","start":94.78999,"end":95.03,"confidence":0.99902344,"punctuated_word":"same","sentiment":"neutral","sentiment_score":0.023676548153162003},{"word":"email","start":95.03,"end":95.35,"confidence":0.8845215,"punctuated_word":"email.","sentiment":"neutral","sentiment_score":0.02831832319498062},{"word":"that","start":95.35,"end":95.59,"confidence":0.99316406,"punctuated_word":"That","sentiment":"neutral","sentiment_score":0.029827512800693512},{"word":"would","start":95.59,"end":95.75,"confidence":0.99902344,"punctuated_word":"would","sentiment":"neutral","sentiment_score":0.04021351784467697},{"word":"be","start":95.75,"end":96.149994,"confidence":0.95166016,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.03400716185569763},{"word":"mark@cleplan.com.au","start":96.149994,"end":100.25,"confidence":0.9616699,"punctuated_word":"mark@cleplan.com.au.","sentiment":"neutral","sentiment_score":0.03986829146742821},{"word":"alright","start":101.67,"end":102.17,"confidence":0.9941406,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.10382382571697236},{"word":"be","start":102.365005,"end":102.44501,"confidence":0.99902344,"punctuated_word":"Be","sentiment":"neutral","sentiment_score":0.10978078097105026},{"word":"sending","start":102.44501,"end":102.76501,"confidence":1.0,"punctuated_word":"sending","sentiment":"neutral","sentiment_score":0.10505462437868118},{"word":"the","start":102.76501,"end":103.005005,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.12284767627716064},{"word":"invite","start":103.005005,"end":103.325005,"confidence":0.98217773,"punctuated_word":"invite,","sentiment":"neutral","sentiment_score":0.13648992776870728},{"word":"sir","start":103.325005,"end":103.565,"confidence":0.7570801,"punctuated_word":"sir.","sentiment":"neutral","sentiment_score":0.12108441442251204},{"word":"just","start":103.565,"end":103.805,"confidence":1.0,"punctuated_word":"Just","sentiment":"neutral","sentiment_score":0.0934264436364174},{"word":"in","start":103.805,"end":103.965004,"confidence":1.0,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.09055884182453156},{"word":"case","start":103.965004,"end":104.125,"confidence":1.0,"punctuated_word":"case","sentiment":"neutral","sentiment_score":0.06182164326310158},{"word":"you","start":104.125,"end":104.285,"confidence":0.99121094,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.07749919593334198},{"word":"are","start":104.285,"end":104.365005,"confidence":0.81152344,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.04024932533502579},{"word":"not","start":104.365005,"end":104.605,"confidence":0.9980469,"punctuated_word":"not","sentiment":"neutral","sentiment_score":0.031028224155306816},{"word":"available","start":104.605,"end":105.08501,"confidence":1.0,"punctuated_word":"available","sentiment":"neutral","sentiment_score":0.03610798344016075},{"word":"on","start":105.08501,"end":105.245,"confidence":0.8647461,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.03623126819729805},{"word":"that","start":105.245,"end":105.485,"confidence":0.7919922,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.07563308626413345},{"word":"day","start":105.485,"end":105.985,"confidence":0.9458008,"punctuated_word":"day,","sentiment":"neutral","sentiment_score":0.06696294248104095},{"word":"just","start":107.08501,"end":107.325005,"confidence":0.69140625,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.03761225938796997},{"word":"propose","start":107.325005,"end":107.725006,"confidence":0.8720703,"punctuated_word":"propose","sentiment":"neutral","sentiment_score":0.08764554560184479},{"word":"a","start":107.725006,"end":107.805,"confidence":0.9902344,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.11523425579071044},{"word":"new","start":107.805,"end":108.045006,"confidence":1.0,"punctuated_word":"new","sentiment":"neutral","sentiment_score":0.09278079867362976},{"word":"date","start":108.045006,"end":108.285,"confidence":0.9265137,"punctuated_word":"date,","sentiment":"neutral","sentiment_score":0.1396322399377823},{"word":"and","start":108.285,"end":108.365005,"confidence":0.96875,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.1676037609577179},{"word":"i'll","start":108.365005,"end":108.605,"confidence":0.99902344,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.19782352447509768},{"word":"be","start":108.605,"end":108.76501,"confidence":0.99902344,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.24697093665599823},{"word":"happy","start":108.76501,"end":109.08501,"confidence":1.0,"punctuated_word":"happy","sentiment":"neutral","sentiment_score":0.24377469718456268},{"word":"to","start":109.08501,"end":109.58501,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.2353047877550125},{"word":"complete","start":109.805,"end":110.285,"confidence":0.4177246,"punctuated_word":"complete","sentiment":"neutral","sentiment_score":0.2098671942949295},{"word":"the","start":110.285,"end":110.525,"confidence":0.9526367,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.18705320358276367},{"word":"calendar","start":110.525,"end":110.925,"confidence":0.99609375,"punctuated_word":"calendar","sentiment":"neutral","sentiment_score":0.2137509137392044},{"word":"invite","start":110.925,"end":111.425,"confidence":1.0,"punctuated_word":"invite.","sentiment":"neutral","sentiment_score":0.1694289892911911},{"word":"alright","start":113.08501,"end":113.58501,"confidence":0.99853516,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.1787565052509308},{"word":"thank","start":113.645004,"end":113.885,"confidence":1.0,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.3721165657043457},{"word":"you","start":113.885,"end":114.125,"confidence":1.0,"punctuated_word":"you,","sentiment":"positive","sentiment_score":0.3826624155044556},{"word":"mark","start":114.125,"end":114.44501,"confidence":0.9658203,"punctuated_word":"Mark.","sentiment":"positive","sentiment_score":0.4295753836631775},{"word":"have","start":114.44501,"end":114.605,"confidence":1.0,"punctuated_word":"Have","sentiment":"positive","sentiment_score":0.5180453658103943},{"word":"a","start":114.605,"end":114.685005,"confidence":1.0,"punctuated_word":"a","sentiment":"positive","sentiment_score":0.4826661348342895},{"word":"good","start":114.685005,"end":114.845,"confidence":1.0,"punctuated_word":"good","sentiment":"positive","sentiment_score":0.4524082839488983},{"word":"day","start":114.845,"end":115.005005,"confidence":1.0,"punctuated_word":"day,","sentiment":"positive","sentiment_score":0.5560790300369263},{"word":"sir","start":115.005005,"end":115.310875,"confidence":1.0,"punctuated_word":"sir.","sentiment":"positive","sentiment_score":0.46774277091026306},{"word":"take","start":115.39088,"end":115.47088,"confidence":0.94140625,"punctuated_word":"Take","sentiment":"positive","sentiment_score":0.34471821784973145},{"word":"care","start":115.47088,"end":115.55087,"confidence":1.0,"punctuated_word":"care.","sentiment":"neutral","sentiment_score":0.2871042490005493},{"word":"alright","start":115.55087,"end":115.630875,"confidence":0.99609375,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.20660844445228577},{"word":"bye","start":115.630875,"end":115.880875,"confidence":1.0,"punctuated_word":"Bye","sentiment":"neutral","sentiment_score":0.18355724215507507},{"word":"bye","start":115.880875,"end":116.380875,"confidence":0.99902344,"punctuated_word":"bye.","sentiment":"neutral","sentiment_score":0.18021094799041748}],"paragraphs":{"transcript":"\nYeah. Good morning. Mark, it's Ronald from Cloud Solution IT. How are you doing today? I'm doing wonderful.\n\nThank you for asking. Mark, I am not so sure if you can still remember the company because the last time that we touched base with you, it was way back 2023. Name of the company again said it's Cloud Solution IT. Yep. So once again, Cloud Solution IT, we are a managed service provider.\n\nWe are also Microsoft trusted partner providing services for cloud solution, cybersecurity, backup and recovery, SharePoint, Manage three sixty five, Power BI, Power Apps, and many more. And a reason for my call today, Mark, same thing. We would like to have an introductory meeting with you simply to reintroduce our company only for future reference. And we're hoping, sir, that you maybe have an available time this coming week, maybe on last week of this month. The twenty sixth, sir.\n\nThat would be Wednesday. Alright. Okay. Wonderful. So, sir, I understand you were still using the same email.\n\nThat would be mark@cleplan.com.au. Alright. Be sending the invite, sir. Just in case you are not available on that day, just propose a new date, and I'll be happy to complete the calendar invite. Alright.\n\nThank you, Mark. Have a good day, sir. Take care. Alright. Bye bye.","paragraphs":[{"sentences":[{"text":"Yeah.","start":3.1999998,"end":3.4399998,"sentiment":"neutral","sentiment_score":0.08629368245601654},{"text":"Good morning.","start":3.4399998,"end":4.18,"sentiment":"neutral","sentiment_score":0.30039259791374207},{"text":"Mark, it's Ronald from Cloud Solution IT.","start":4.72,"end":8.5,"sentiment":"neutral","sentiment_score":0.22314938477107457},{"text":"How are you doing today?","start":9.36,"end":10.5,"sentiment":"neutral","sentiment_score":0.21931107640266417},{"text":"I'm doing wonderful.","start":12.32,"end":13.46,"sentiment":"positive","sentiment_score":0.6960452795028687}],"sentiment":"neutral","sentiment_score":0.3018786551223861,"num_words":18,"start":3.1999998,"end":13.46},{"sentences":[{"text":"Thank you for asking.","start":13.599999,"end":14.66,"sentiment":"positive","sentiment_score":0.6040620356798172},{"text":"Mark, I am not so sure if you can still remember the company because the last time that we touched base with you, it was way back 2023.","start":15.545,"end":25.085,"sentiment":"neutral","sentiment_score":-0.011367439591724957},{"text":"Name of the company again said it's Cloud Solution IT.","start":25.865,"end":29.165,"sentiment":"neutral","sentiment_score":0.003914213972166181},{"text":"Yep.","start":31.470001,"end":31.970001,"sentiment":"neutral","sentiment_score":0.02075472846627235},{"text":"So once again, Cloud Solution IT, we are a managed service provider.","start":32.59,"end":37.010002,"sentiment":"neutral","sentiment_score":0.028928313093880813}],"sentiment":"neutral","sentiment_score":0.04554539017209953,"num_words":55,"start":13.599999,"end":37.010002},{"sentences":[{"text":"We are also Microsoft trusted partner providing services for cloud solution, cybersecurity, backup and recovery, SharePoint, Manage three sixty five, Power BI, Power Apps, and many more.","start":37.55,"end":52.015,"sentiment":"neutral","sentiment_score":0.04014825979592623},{"text":"And a reason for my call today, Mark, same thing.","start":52.475,"end":56.894997,"sentiment":"neutral","sentiment_score":0.03483456652611494},{"text":"We would like to have an introductory meeting with you simply to reintroduce our company only for future reference.","start":57.195,"end":64.12,"sentiment":"neutral","sentiment_score":0.096390868488111},{"text":"And we're hoping, sir, that you maybe have an available time this coming week, maybe on last week of this month.","start":64.98,"end":72.04,"sentiment":"neutral","sentiment_score":0.04499290049785659},{"text":"The twenty sixth, sir.","start":84.135,"end":85.175,"sentiment":"neutral","sentiment_score":0.02372772805392742}],"sentiment":"neutral","sentiment_score":0.05313008646538228,"num_words":81,"start":37.55,"end":85.175},{"sentences":[{"text":"That would be Wednesday.","start":85.175,"end":86.235,"sentiment":"neutral","sentiment_score":0.019159219693392515},{"text":"Alright.","start":91.189995,"end":91.59,"sentiment":"neutral","sentiment_score":0.07840660214424133},{"text":"Okay.","start":91.59,"end":91.909996,"sentiment":"neutral","sentiment_score":0.15117177367210388},{"text":"Wonderful.","start":91.909996,"end":92.409996,"sentiment":"neutral","sentiment_score":0.2438545823097229},{"text":"So, sir, I understand you were still using the same email.","start":92.63,"end":95.35,"sentiment":"neutral","sentiment_score":0.04268382828343998}],"sentiment":"neutral","sentiment_score":0.05664399711208211,"num_words":18,"start":85.175,"end":95.35},{"sentences":[{"text":"That would be mark@cleplan.com.au.","start":95.35,"end":100.25,"sentiment":"neutral","sentiment_score":0.03597912099212408},{"text":"Alright.","start":101.67,"end":102.17,"sentiment":"neutral","sentiment_score":0.10382382571697236},{"text":"Be sending the invite, sir.","start":102.365005,"end":103.565,"sentiment":"neutral","sentiment_score":0.11905148476362229},{"text":"Just in case you are not available on that day, just propose a new date, and I'll be happy to complete the calendar invite.","start":103.565,"end":111.425,"sentiment":"neutral","sentiment_score":0.12308341924411555},{"text":"Alright.","start":113.08501,"end":113.58501,"sentiment":"neutral","sentiment_score":0.1787565052509308}],"sentiment":"neutral","sentiment_score":0.11359303716037955,"num_words":35,"start":95.35,"end":113.58501},{"sentences":[{"text":"Thank you, Mark.","start":113.645004,"end":114.44501,"sentiment":"positive","sentiment_score":0.3947847882906596},{"text":"Have a good day, sir.","start":114.44501,"end":115.310875,"sentiment":"positive","sentiment_score":0.4953883171081543},{"text":"Take care.","start":115.39088,"end":115.55087,"sentiment":"neutral","sentiment_score":0.3159112334251404},{"text":"Alright.","start":115.55087,"end":115.630875,"sentiment":"neutral","sentiment_score":0.20660844445228577},{"text":"Bye bye.","start":115.630875,"end":116.380875,"sentiment":"neutral","sentiment_score":0.18188409507274628}],"sentiment":"positive","sentiment_score":0.37411500398929304,"num_words":13,"start":113.645004,"end":116.380875}]}}]},{"alternatives":[{"transcript":"Hello? Good. What yourself? Mhmm. Yep. Let's see what's the last week or this month. It's yeah. Send me an email, and I'll see what I got. I'll set aside some time. One is it. Alright. Just send me an email so I can organize and let you know. That's the one. No worries, sir. Thank you. You too. Cheers. Bye.","confidence":0.9711914,"words":[{"word":"hello","start":0.0,"end":0.5,"confidence":0.96533203,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":0.01942303217947483},{"word":"good","start":10.88,"end":11.12,"confidence":0.8815918,"punctuated_word":"Good.","sentiment":"positive","sentiment_score":0.3452110290527344},{"word":"what","start":11.12,"end":11.2,"confidence":0.6176758,"punctuated_word":"What","sentiment":"neutral","sentiment_score":0.24379229545593264},{"word":"yourself","start":11.2,"end":11.7,"confidence":0.6446533,"punctuated_word":"yourself?","sentiment":"neutral","sentiment_score":0.2786928415298462},{"word":"mhmm","start":25.925,"end":26.425,"confidence":0.9202881,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.0024572734255343676},{"word":"yep","start":39.17,"end":39.67,"confidence":0.9970703,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.04231574386358261},{"word":"let's","start":74.705,"end":75.025,"confidence":0.8208008,"punctuated_word":"Let's","sentiment":"neutral","sentiment_score":0.02203957736492157},{"word":"see","start":75.025,"end":75.265,"confidence":0.99902344,"punctuated_word":"see","sentiment":"neutral","sentiment_score":0.024971511214971542},{"word":"what's","start":75.265,"end":75.745,"confidence":0.6867676,"punctuated_word":"what's","sentiment":"neutral","sentiment_score":0.007803711574524641},{"word":"the","start":75.745,"end":75.985,"confidence":0.32958984,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.003601089119911194},{"word":"last","start":75.985,"end":76.305,"confidence":0.8105469,"punctuated_word":"last","sentiment":"neutral","sentiment_score":-0.003081969916820526},{"word":"week","start":76.305,"end":76.425,"confidence":0.9902344,"punctuated_word":"week","sentiment":"neutral","sentiment_score":-0.0032266322523355484},{"word":"or","start":76.425,"end":76.545,"confidence":0.58154297,"punctuated_word":"or","sentiment":"neutral","sentiment_score":0.005015527829527855},{"word":"this","start":76.545,"end":76.865005,"confidence":0.92578125,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.0022346340119838715},{"word":"month","start":76.865005,"end":77.365005,"confidence":0.9838867,"punctuated_word":"month.","sentiment":"neutral","sentiment_score":0.007296773605048656},{"word":"it's","start":77.745,"end":78.245,"confidence":0.828125,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":0.035137370228767395},{"word":"yeah","start":78.705,"end":78.945,"confidence":0.77197266,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":0.035936880856752396},{"word":"send","start":78.945,"end":79.185005,"confidence":0.9970703,"punctuated_word":"Send","sentiment":"neutral","sentiment_score":0.023434480652213097},{"word":"me","start":79.185005,"end":79.265,"confidence":0.99902344,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.039283134043216705},{"word":"an","start":79.265,"end":79.505005,"confidence":1.0,"punctuated_word":"an","sentiment":"neutral","sentiment_score":0.030420534312725067},{"word":"email","start":79.505005,"end":79.825005,"confidence":0.92529297,"punctuated_word":"email,","sentiment":"neutral","sentiment_score":0.03644045814871788},{"word":"and","start":79.825005,"end":80.065,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.03539884835481644},{"word":"i'll","start":80.065,"end":80.545,"confidence":1.0,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.038237325847148895},{"word":"see","start":80.545,"end":80.705,"confidence":0.9453125,"punctuated_word":"see","sentiment":"neutral","sentiment_score":0.03565949201583862},{"word":"what","start":80.705,"end":80.945,"confidence":0.9472656,"punctuated_word":"what","sentiment":"neutral","sentiment_score":0.02879074588418007},{"word":"i","start":80.945,"end":81.425,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.031122487038373947},{"word":"got","start":81.425,"end":81.925,"confidence":0.7155762,"punctuated_word":"got.","sentiment":"neutral","sentiment_score":0.03192245587706566},{"word":"i'll","start":82.305,"end":82.545,"confidence":0.96899414,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.04466346651315689},{"word":"set","start":82.545,"end":82.705,"confidence":0.9760742,"punctuated_word":"set","sentiment":"neutral","sentiment_score":0.04952087253332138},{"word":"aside","start":82.705,"end":83.025,"confidence":0.88964844,"punctuated_word":"aside","sentiment":"neutral","sentiment_score":0.046447496861219406},{"word":"some","start":83.025,"end":83.265,"confidence":0.9604492,"punctuated_word":"some","sentiment":"neutral","sentiment_score":0.026854773983359337},{"word":"time","start":83.265,"end":83.765,"confidence":0.98950195,"punctuated_word":"time.","sentiment":"neutral","sentiment_score":0.03040163218975067},{"word":"one","start":87.01,"end":87.25,"confidence":0.3449707,"punctuated_word":"One","sentiment":"neutral","sentiment_score":0.016254320740699768},{"word":"is","start":87.25,"end":87.33,"confidence":0.8598633,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.02415100671350956},{"word":"it","start":87.33,"end":87.57,"confidence":0.92456055,"punctuated_word":"it.","sentiment":"neutral","sentiment_score":0.02531544677913189},{"word":"alright","start":87.57,"end":87.89,"confidence":0.9970703,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.056616365909576416},{"word":"just","start":87.89,"end":88.05,"confidence":0.97314453,"punctuated_word":"Just","sentiment":"neutral","sentiment_score":0.0420135110616684},{"word":"send","start":88.05,"end":88.21,"confidence":0.99609375,"punctuated_word":"send","sentiment":"neutral","sentiment_score":0.04101937264204025},{"word":"me","start":88.21,"end":88.29,"confidence":0.99902344,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.0526857003569603},{"word":"an","start":88.29,"end":88.450005,"confidence":1.0,"punctuated_word":"an","sentiment":"neutral","sentiment_score":0.046684738248586655},{"word":"email","start":88.450005,"end":88.69,"confidence":1.0,"punctuated_word":"email","sentiment":"neutral","sentiment_score":0.05767602100968361},{"word":"so","start":88.69,"end":88.850006,"confidence":0.9140625,"punctuated_word":"so","sentiment":"neutral","sentiment_score":0.03979030251502991},{"word":"i","start":88.850006,"end":88.93,"confidence":0.9970703,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.05690522491931915},{"word":"can","start":88.93,"end":89.170006,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.05762980133295059},{"word":"organize","start":89.170006,"end":89.670006,"confidence":0.99902344,"punctuated_word":"organize","sentiment":"neutral","sentiment_score":0.03982137143611908},{"word":"and","start":89.810005,"end":90.130005,"confidence":0.9560547,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.05846146494150162},{"word":"let","start":90.130005,"end":90.29,"confidence":0.72509766,"punctuated_word":"let","sentiment":"neutral","sentiment_score":0.04551983624696731},{"word":"you","start":90.29,"end":90.37,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.04072093963623047},{"word":"know","start":90.37,"end":90.87,"confidence":0.9995117,"punctuated_word":"know.","sentiment":"neutral","sentiment_score":0.04309971630573273},{"word":"that's","start":100.495,"end":100.735,"confidence":0.9951172,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":0.058654144406318665},{"word":"the","start":100.735,"end":100.815,"confidence":0.9970703,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.0497795045375824},{"word":"one","start":100.815,"end":101.315,"confidence":0.9980469,"punctuated_word":"one.","sentiment":"neutral","sentiment_score":0.059174224734306335},{"word":"no","start":111.83094,"end":112.33094,"confidence":0.96435547,"punctuated_word":"No","sentiment":"neutral","sentiment_score":0.0950443372130394},{"word":"worries","start":112.79094,"end":113.29094,"confidence":0.9711914,"punctuated_word":"worries,","sentiment":"neutral","sentiment_score":0.1140228882431984},{"word":"sir","start":113.75094,"end":114.25094,"confidence":0.9506836,"punctuated_word":"sir.","sentiment":"positive","sentiment_score":0.3755084276199341},{"word":"thank","start":114.71094,"end":115.03094,"confidence":0.6430664,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.5323043465614319},{"word":"you","start":115.03094,"end":115.43094,"confidence":0.99902344,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.31397581100463867},{"word":"you","start":115.43094,"end":115.67094,"confidence":0.98535156,"punctuated_word":"You","sentiment":"neutral","sentiment_score":0.3232520520687103},{"word":"too","start":115.67094,"end":115.99094,"confidence":0.96728516,"punctuated_word":"too.","sentiment":"neutral","sentiment_score":0.17752811312675476},{"word":"cheers","start":115.99094,"end":116.310936,"confidence":0.99869794,"punctuated_word":"Cheers.","sentiment":"positive","sentiment_score":0.3335273861885071},{"word":"bye","start":116.310936,"end":116.810936,"confidence":0.99658203,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":0.124623604118824}],"paragraphs":{"transcript":"\nHello? Good. What yourself? Mhmm. Yep.\n\nLet's see what's the last week or this month. It's yeah. Send me an email, and I'll see what I got. I'll set aside some time. One is it.\n\nAlright. Just send me an email so I can organize and let you know. That's the one. No worries, sir. Thank you.\n\nYou too. Cheers. Bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":0.0,"end":0.5,"sentiment":"neutral","sentiment_score":0.01942303217947483},{"text":"Good.","start":10.88,"end":11.12,"sentiment":"positive","sentiment_score":0.3452110290527344},{"text":"What yourself?","start":11.12,"end":11.7,"sentiment":"neutral","sentiment_score":0.2612425684928894},{"text":"Mhmm.","start":25.925,"end":26.425,"sentiment":"neutral","sentiment_score":0.0024572734255343676},{"text":"Yep.","start":39.17,"end":39.67,"sentiment":"neutral","sentiment_score":0.04231574386358261}],"sentiment":"neutral","sentiment_score":0.15531536925118417,"num_words":6,"start":0.0,"end":39.67},{"sentences":[{"text":"Let's see what's the last week or this month.","start":74.705,"end":77.365005,"sentiment":"neutral","sentiment_score":0.007406024727970362},{"text":"It's yeah.","start":77.745,"end":78.945,"sentiment":"neutral","sentiment_score":0.035537125542759895},{"text":"Send me an email, and I'll see what I got.","start":78.945,"end":81.925,"sentiment":"neutral","sentiment_score":0.033070996217429635},{"text":"I'll set aside some time.","start":82.305,"end":83.765,"sentiment":"neutral","sentiment_score":0.039577648416161536},{"text":"One is it.","start":87.01,"end":87.57,"sentiment":"neutral","sentiment_score":0.02190692474444707}],"sentiment":"neutral","sentiment_score":0.02524301559054132,"num_words":29,"start":74.705,"end":87.57},{"sentences":[{"text":"Alright.","start":87.57,"end":87.89,"sentiment":"neutral","sentiment_score":0.056616365909576416},{"text":"Just send me an email so I can organize and let you know.","start":87.89,"end":90.87,"sentiment":"neutral","sentiment_score":0.047848307742522314},{"text":"That's the one.","start":100.495,"end":101.315,"sentiment":"neutral","sentiment_score":0.05586929122606913},{"text":"No worries, sir.","start":111.83094,"end":114.25094,"sentiment":"neutral","sentiment_score":0.19485855102539062},{"text":"Thank you.","start":114.71094,"end":115.43094,"sentiment":"positive","sentiment_score":0.4231400787830353}],"sentiment":"neutral","sentiment_score":0.10350491140376437,"num_words":22,"start":87.57,"end":115.43094},{"sentences":[{"text":"You too.","start":115.43094,"end":115.99094,"sentiment":"neutral","sentiment_score":0.25039008259773254},{"text":"Cheers.","start":115.99094,"end":116.310936,"sentiment":"positive","sentiment_score":0.3335273861885071},{"text":"Bye.","start":116.310936,"end":116.810936,"sentiment":"neutral","sentiment_score":0.124623604118824}],"sentiment":"neutral","sentiment_score":0.23973278887569904,"num_words":4,"start":115.43094,"end":116.810936}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello?\n\nChannel 0: Yeah. Good morning. Mark, it's Ronald from Cloud Solution IT. How are you doing today?\n\nChannel 1: Good. What yourself?\n\nChannel 0: I'm doing wonderful. Thank you for asking. Mark, I am not so sure if you can still remember the company because the last time that we touched base with you, it was way back 2023. Name\n\nChannel 1: Mhmm.\n\nChannel 0: of the company again said it's Cloud Solution IT. Yep. So once again, Cloud Solution IT, we are a managed service provider. We are also Microsoft trusted partner\n\nChannel 1: Yep.\n\nChannel 0: providing services for cloud solution, cybersecurity, backup and recovery, SharePoint, Manage three sixty five, Power BI, Power Apps, and many more. And a reason for my call today, Mark, same thing. We would like to have an introductory meeting with you simply to reintroduce our company only for future reference. And we're hoping, sir, that you maybe have an available time this coming week, maybe on last week of this month.\n\nChannel 1: Let's see what's the last week or this month. It's yeah. Send me an email, and I'll see what I got. I'll set aside some time.\n\nChannel 0: The twenty sixth, sir. That would be Wednesday.\n\nChannel 1: One is it. Alright. Just send me an email so I can organize and let you know.\n\nChannel 0: Alright. Okay. Wonderful. So, sir, I understand you were still using the same email. That would be mark@cleplan.com.au.\n\nChannel 1: That's the one.\n\nChannel 0: Alright. Be sending the invite, sir. Just in case you are not available on that day, just propose a new date, and I'll be happy to complete the calendar invite.\n\nChannel 1: No worries,\n\nChannel 0: Alright. Thank\n\nChannel 1: sir.\n\nChannel 0: you, Mark. Have a good\n\nChannel 1: Thank\n\nChannel 0: day, sir.\n\nChannel 1: you.\n\nChannel 0: Take\n\nChannel 1: You\n\nChannel 0: care. Alright. Bye\n\nChannel 1: too.\n\nChannel 0: bye.\n\nChannel 1: Cheers. Bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":0.0,"end":0.5,"sentiment":"neutral","sentiment_score":0.01942303217947483}],"sentiment":"neutral","sentiment_score":0.01942303217947483,"channel":1,"num_words":1,"start":0.0,"end":0.5},{"sentences":[{"text":"Yeah.","start":3.1999998,"end":3.4399998,"sentiment":"neutral","sentiment_score":0.08629368245601654},{"text":"Good morning.","start":3.4399998,"end":4.18,"sentiment":"neutral","sentiment_score":0.30039259791374207},{"text":"Mark, it's Ronald from Cloud Solution IT.","start":4.72,"end":8.5,"sentiment":"neutral","sentiment_score":0.22314938477107457},{"text":"How are you doing today?","start":9.36,"end":10.5,"sentiment":"neutral","sentiment_score":0.21931107640266417}],"sentiment":"neutral","sentiment_score":0.22304533024628956,"channel":0,"num_words":15,"start":3.1999998,"end":10.5},{"sentences":[{"text":"Good.","start":10.88,"end":11.12,"sentiment":"positive","sentiment_score":0.3452110290527344},{"text":"What yourself?","start":11.12,"end":11.7,"sentiment":"neutral","sentiment_score":0.2612425684928894}],"sentiment":"neutral","sentiment_score":0.2892320553461711,"channel":1,"num_words":3,"start":10.88,"end":11.7},{"sentences":[{"text":"I'm doing wonderful.","start":12.32,"end":13.46,"sentiment":"positive","sentiment_score":0.6960452795028687},{"text":"Thank you for asking.","start":13.599999,"end":14.66,"sentiment":"positive","sentiment_score":0.6040620356798172},{"text":"Mark, I am not so sure if you can still remember the company because the last time that we touched base with you, it was way back 2023.","start":15.545,"end":25.085,"sentiment":"neutral","sentiment_score":-0.011367439591724957},{"text":"Name","start":25.865,"end":26.105,"sentiment":"neutral","sentiment_score":-0.0038974126800894737}],"sentiment":"neutral","sentiment_score":0.11617217388831907,"channel":0,"num_words":36,"start":12.32,"end":26.105},{"sentences":[{"text":"Mhmm.","start":25.925,"end":26.425,"sentiment":"neutral","sentiment_score":0.0024572734255343676}],"sentiment":"neutral","sentiment_score":0.0024572734255343676,"channel":1,"num_words":1,"start":25.925,"end":26.425},{"sentences":[{"text":"of the company again said it's Cloud Solution IT.","start":26.105,"end":29.165,"sentiment":"neutral","sentiment_score":0.0047821724890834754},{"text":"Yep.","start":31.470001,"end":31.970001,"sentiment":"neutral","sentiment_score":0.02075472846627235},{"text":"So once again, Cloud Solution IT, we are a managed service provider.","start":32.59,"end":37.010002,"sentiment":"neutral","sentiment_score":0.028928313093880813},{"text":"We are also Microsoft trusted partner","start":37.55,"end":39.57,"sentiment":"neutral","sentiment_score":0.04131775846083959}],"sentiment":"neutral","sentiment_score":0.023530021027129675,"channel":0,"num_words":28,"start":26.105,"end":39.57},{"sentences":[{"text":"Yep.","start":39.17,"end":39.67,"sentiment":"neutral","sentiment_score":0.04231574386358261}],"sentiment":"neutral","sentiment_score":0.04231574386358261,"channel":1,"num_words":1,"start":39.17,"end":39.67},{"sentences":[{"text":"providing services for cloud solution, cybersecurity, backup and recovery, SharePoint, Manage three sixty five, Power BI, Power Apps, and many more.","start":40.190002,"end":52.015,"sentiment":"neutral","sentiment_score":0.03981411732023671},{"text":"And a reason for my call today, Mark, same thing.","start":52.475,"end":56.894997,"sentiment":"neutral","sentiment_score":0.03483456652611494},{"text":"We would like to have an introductory meeting with you simply to reintroduce our company only for future reference.","start":57.195,"end":64.12,"sentiment":"neutral","sentiment_score":0.096390868488111},{"text":"And we're hoping, sir, that you maybe have an available time this coming week, maybe on last week of this month.","start":64.98,"end":72.04,"sentiment":"neutral","sentiment_score":0.04499290049785659}],"sentiment":"neutral","sentiment_score":0.055784782263594616,"channel":0,"num_words":71,"start":40.190002,"end":72.04},{"sentences":[{"text":"Let's see what's the last week or this month.","start":74.705,"end":77.365005,"sentiment":"neutral","sentiment_score":0.007406024727970362},{"text":"It's yeah.","start":77.745,"end":78.945,"sentiment":"neutral","sentiment_score":0.035537125542759895},{"text":"Send me an email, and I'll see what I got.","start":78.945,"end":81.925,"sentiment":"neutral","sentiment_score":0.033070996217429635},{"text":"I'll set aside some time.","start":82.305,"end":83.765,"sentiment":"neutral","sentiment_score":0.039577648416161536}],"sentiment":"neutral","sentiment_score":0.025627949149706043,"channel":1,"num_words":26,"start":74.705,"end":83.765},{"sentences":[{"text":"The twenty sixth, sir.","start":84.135,"end":85.175,"sentiment":"neutral","sentiment_score":0.02372772805392742},{"text":"That would be Wednesday.","start":85.175,"end":86.235,"sentiment":"neutral","sentiment_score":0.019159219693392515}],"sentiment":"neutral","sentiment_score":0.02144347387365997,"channel":0,"num_words":8,"start":84.135,"end":86.235},{"sentences":[{"text":"One is it.","start":87.01,"end":87.57,"sentiment":"neutral","sentiment_score":0.02190692474444707},{"text":"Alright.","start":87.57,"end":87.89,"sentiment":"neutral","sentiment_score":0.056616365909576416},{"text":"Just send me an email so I can organize and let you know.","start":87.89,"end":90.87,"sentiment":"neutral","sentiment_score":0.047848307742522314}],"sentiment":"neutral","sentiment_score":0.04378618475268869,"channel":1,"num_words":17,"start":87.01,"end":90.87},{"sentences":[{"text":"Alright.","start":91.189995,"end":91.59,"sentiment":"neutral","sentiment_score":0.07840660214424133},{"text":"Okay.","start":91.59,"end":91.909996,"sentiment":"neutral","sentiment_score":0.15117177367210388},{"text":"Wonderful.","start":91.909996,"end":92.409996,"sentiment":"neutral","sentiment_score":0.2438545823097229},{"text":"So, sir, I understand you were still using the same email.","start":92.63,"end":95.35,"sentiment":"neutral","sentiment_score":0.04268382828343998},{"text":"That would be mark@cleplan.com.au.","start":95.35,"end":100.25,"sentiment":"neutral","sentiment_score":0.03597912099212408}],"sentiment":"neutral","sentiment_score":0.06038175295624468,"channel":0,"num_words":18,"start":91.189995,"end":100.25},{"sentences":[{"text":"That's the one.","start":100.495,"end":101.315,"sentiment":"neutral","sentiment_score":0.05586929122606913}],"sentiment":"neutral","sentiment_score":0.05586929122606913,"channel":1,"num_words":3,"start":100.495,"end":101.315},{"sentences":[{"text":"Alright.","start":101.67,"end":102.17,"sentiment":"neutral","sentiment_score":0.10382382571697236},{"text":"Be sending the invite, sir.","start":102.365005,"end":103.565,"sentiment":"neutral","sentiment_score":0.11905148476362229},{"text":"Just in case you are not available on that day, just propose a new date, and I'll be happy to complete the calendar invite.","start":103.565,"end":111.425,"sentiment":"neutral","sentiment_score":0.12308341924411555}],"sentiment":"neutral","sentiment_score":0.12176944371312856,"channel":0,"num_words":30,"start":101.67,"end":111.425},{"sentences":[{"text":"No worries,","start":111.83094,"end":113.29094,"sentiment":"neutral","sentiment_score":0.1045336127281189}],"sentiment":"neutral","sentiment_score":0.1045336127281189,"channel":1,"num_words":2,"start":111.83094,"end":113.29094},{"sentences":[{"text":"Alright.","start":113.08501,"end":113.58501,"sentiment":"neutral","sentiment_score":0.1787565052509308},{"text":"Thank","start":113.645004,"end":113.885,"sentiment":"positive","sentiment_score":0.3721165657043457}],"sentiment":"neutral","sentiment_score":0.27543653547763824,"channel":0,"num_words":2,"start":113.08501,"end":113.885},{"sentences":[{"text":"sir.","start":113.75094,"end":114.25094,"sentiment":"positive","sentiment_score":0.3755084276199341}],"sentiment":"positive","sentiment_score":0.3755084276199341,"channel":1,"num_words":1,"start":113.75094,"end":114.25094},{"sentences":[{"text":"you, Mark.","start":113.885,"end":114.44501,"sentiment":"positive","sentiment_score":0.40611889958381653},{"text":"Have a good","start":114.44501,"end":114.845,"sentiment":"positive","sentiment_score":0.48437326153119403}],"sentiment":"positive","sentiment_score":0.45307151675224305,"channel":0,"num_words":5,"start":113.885,"end":114.845},{"sentences":[{"text":"Thank","start":114.71094,"end":115.03094,"sentiment":"positive","sentiment_score":0.5323043465614319}],"sentiment":"positive","sentiment_score":0.5323043465614319,"channel":1,"num_words":1,"start":114.71094,"end":115.03094},{"sentences":[{"text":"day, sir.","start":114.845,"end":115.310875,"sentiment":"positive","sentiment_score":0.5119109004735947}],"sentiment":"positive","sentiment_score":0.5119109004735947,"channel":0,"num_words":2,"start":114.845,"end":115.310875},{"sentences":[{"text":"you.","start":115.03094,"end":115.43094,"sentiment":"neutral","sentiment_score":0.31397581100463867}],"sentiment":"neutral","sentiment_score":0.31397581100463867,"channel":1,"num_words":1,"start":115.03094,"end":115.43094},{"sentences":[{"text":"Take","start":115.39088,"end":115.47088,"sentiment":"positive","sentiment_score":0.34471821784973145}],"sentiment":"positive","sentiment_score":0.34471821784973145,"channel":0,"num_words":1,"start":115.39088,"end":115.47088},{"sentences":[{"text":"You","start":115.43094,"end":115.67094,"sentiment":"neutral","sentiment_score":0.3232520520687103}],"sentiment":"neutral","sentiment_score":0.3232520520687103,"channel":1,"num_words":1,"start":115.43094,"end":115.67094},{"sentences":[{"text":"care.","start":115.47088,"end":115.55087,"sentiment":"neutral","sentiment_score":0.2871042490005493},{"text":"Alright.","start":115.55087,"end":115.630875,"sentiment":"neutral","sentiment_score":0.20660844445228577},{"text":"Bye","start":115.630875,"end":115.880875,"sentiment":"neutral","sentiment_score":0.18355724215507507}],"sentiment":"neutral","sentiment_score":0.22575664520263672,"channel":0,"num_words":3,"start":115.47088,"end":115.880875},{"sentences":[{"text":"too.","start":115.67094,"end":115.99094,"sentiment":"neutral","sentiment_score":0.17752811312675476}],"sentiment":"neutral","sentiment_score":0.17752811312675476,"channel":1,"num_words":1,"start":115.67094,"end":115.99094},{"sentences":[{"text":"bye.","start":115.880875,"end":116.380875,"sentiment":"neutral","sentiment_score":0.18021094799041748}],"sentiment":"neutral","sentiment_score":0.18021094799041748,"channel":0,"num_words":1,"start":115.880875,"end":116.380875},{"sentences":[{"text":"Cheers.","start":115.99094,"end":116.310936,"sentiment":"positive","sentiment_score":0.3335273861885071},{"text":"Bye.","start":116.310936,"end":116.810936,"sentiment":"neutral","sentiment_score":0.124623604118824}],"sentiment":"neutral","sentiment_score":0.22907549515366554,"channel":1,"num_words":2,"start":115.99094,"end":116.810936}]},"summary":{"result":"success","short":"A representative from Cloud Solution IT calls Mark to schedule an introductory meeting. They offer various cloud solutions and disaster recovery services, and Mark is unsure if he can remember the company. The representative suggests sending an email with a date and a time for the meeting and offers to complete a calendar invite if Mark is not available."},"intents":{"segments":[{"text":"We would like to have an introductory meeting with you simply to reintroduce our company only for future reference. And we're hoping, sir, that you maybe have an available time this coming week, maybe on last week of this month.","start_word":116,"end_word":155,"intents":[{"intent":"Schedule meeting","confidence_score":0.045418095}]},{"text":"Send me an email, and I'll see what I got. I'll set aside some time. The twenty sixth, sir. That would be Wednesday. One is it. Alright. Just send me an email so I can organize and let you know. Alright.","start_word":167,"end_word":207,"intents":[{"intent":"Send email","confidence_score":0.17969802}]},{"text":"Be sending the invite, sir. Just in case you are not available on that day, just propose a new date, and I'll be happy to complete the calendar invite. No worries, Alright.","start_word":229,"end_word":260,"intents":[{"intent":"Create calendar invite","confidence_score":0.00046980928}]},{"text":"Alright. Bye too. bye. Cheers. Bye.","start_word":275,"end_word":280,"intents":[{"intent":"End conversation","confidence_score":0.067118675}]}]},"sentiments":{"segments":[{"text":"Hello? Yeah. Good morning. Mark, it's Ronald from Cloud Solution IT. How are you doing today?","start_word":0,"end_word":15,"sentiment":"neutral","sentiment_score":0.20895306766033173},{"text":"Good.","start_word":16,"end_word":16,"sentiment":"positive","sentiment_score":0.3452110290527344},{"text":"What yourself?","start_word":17,"end_word":18,"sentiment":"neutral","sentiment_score":0.267059326171875},{"text":"I'm doing wonderful. Thank you for asking.","start_word":19,"end_word":25,"sentiment":"positive","sentiment_score":0.6471415758132935},{"text":"Mark, I am not so sure if you can still remember the company because the last time that we touched base with you, it was way back 2023. Name Mhmm. of the company again said it's Cloud Solution IT. Yep. So once again, Cloud Solution IT, we are a managed service provider. We are also Microsoft trusted partner Yep. providing services for cloud solution, cybersecurity, backup and recovery, SharePoint, Manage three sixty five, Power BI, Power Apps, and many more. And a reason for my call today, Mark, same thing. We would like to have an introductory meeting with you simply to reintroduce our company only for future reference. And we're hoping, sir, that you maybe have an available time this coming week, maybe on last week of this month. Let's see what's the last week or this month. It's yeah. Send me an email, and I'll see what I got. I'll set aside some time. The twenty sixth, sir. That would be Wednesday. One is it. Alright. Just send me an email so I can organize and let you know. Alright. Okay. Wonderful. So, sir, I understand you were still using the same email. That would be mark@cleplan.com.au. That's the one. Alright. Be sending the invite, sir. Just in case you are not available on that day, just propose a new date, and I'll be happy to complete the calendar invite. No worries, Alright.","start_word":26,"end_word":260,"sentiment":"neutral","sentiment_score":0.05074499920010567},{"text":"Thank sir. you, Mark. Have a good Thank day, sir.","start_word":261,"end_word":270,"sentiment":"positive","sentiment_score":0.450366348028183},{"text":"you. Take You care. Alright. Bye too. bye.","start_word":271,"end_word":278,"sentiment":"neutral","sentiment_score":0.2345474511384964},{"text":"Cheers.","start_word":279,"end_word":279,"sentiment":"positive","sentiment_score":0.3335273861885071},{"text":"Bye.","start_word":280,"end_word":280,"sentiment":"neutral","sentiment_score":0.16564685106277466}],"average":{"sentiment":"neutral","sentiment_score":0.10571455555282336}}}}