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Alright. Thank you, Anthony. Have a good day.\n\nThank you.","paragraphs":[{"sentences":[{"text":"Yeah.","start":2.8799999,"end":3.12,"sentiment":"neutral","sentiment_score":0.0849948599934578},{"text":"Good morning.","start":3.12,"end":3.86,"sentiment":"neutral","sentiment_score":0.2971543073654175},{"text":"Anthony, it's Ronald from Cloud Solution IT.","start":4.56,"end":8.42,"sentiment":"neutral","sentiment_score":0.280851491859981},{"text":"How are you doing today?","start":9.12,"end":10.34,"sentiment":"neutral","sentiment_score":0.27194300293922424},{"text":"I'm doing wonderful.","start":12.32,"end":13.62,"sentiment":"positive","sentiment_score":0.7166740496953329}],"sentiment":"positive","sentiment_score":0.34194450452923775,"num_words":18,"start":2.8799999,"end":13.62},{"sentences":[{"text":"Thank you for asking.","start":13.679999,"end":14.74,"sentiment":"positive","sentiment_score":0.6396196335554123},{"text":"Anthony, I am not so sure if you can still remember the company because the last time that we touch base with you, it was February of this year.","start":15.645,"end":23.825,"sentiment":"neutral","sentiment_score":-0.006205522423160487},{"text":"And during that time, I was trying to arrange a meeting with you together with my CTO, mister Baljit Singh, to introduce our company and our services.","start":24.365,"end":34.73,"sentiment":"neutral","sentiment_score":0.01284142693987599},{"text":"Name of the company again, sir, it's Cloud Solution IT.","start":35.670002,"end":38.57,"sentiment":"neutral","sentiment_score":0.014796918537467719},{"text":"Yeah.","start":41.665,"end":42.165,"sentiment":"neutral","sentiment_score":0.008878420107066631}],"sentiment":"neutral","sentiment_score":0.040592739673357615,"num_words":71,"start":13.679999,"end":42.165},{"sentences":[{"text":"Cloud Solution IT, we are a managed service provider.","start":42.465,"end":46.245,"sentiment":"neutral","sentiment_score":0.019274569530453946},{"text":"We are also Microsoft trusted partner providing services for cloud solution, cybersecurity, backup and recovery, SharePoint, managed three sixty five, Power BI, PowerApps, and many more.","start":46.704998,"end":61.239998,"sentiment":"neutral","sentiment_score":0.0309207162175041},{"text":"Alright?","start":62.579998,"end":63.079998,"sentiment":"neutral","sentiment_score":-0.03493240475654602},{"text":"Mhmm.","start":68.58,"end":69.08,"sentiment":"neutral","sentiment_score":-0.06329251825809479},{"text":"Yep.","start":75.405,"end":75.905,"sentiment":"neutral","sentiment_score":-0.01695024035871029}],"sentiment":"neutral","sentiment_score":0.022690383790943184,"num_words":38,"start":42.465,"end":75.905},{"sentences":[{"text":"Sir, who would be the best person that I can speak with when it comes to IT requirements?","start":76.045,"end":81.905,"sentiment":"neutral","sentiment_score":-0.034630186959273286},{"text":"Daniel.","start":84.96,"end":85.46,"sentiment":"neutral","sentiment_score":-0.10785368829965591},{"text":"Okay.","start":88.48,"end":88.98,"sentiment":"neutral","sentiment_score":0.02316203340888023},{"text":"I'll be happy to send you our details again, sir.","start":90.8,"end":93.54,"sentiment":"neutral","sentiment_score":0.2412053480744362},{"text":"Yeah.","start":96.32,"end":96.82,"sentiment":"neutral","sentiment_score":0.03699937090277672}],"sentiment":"neutral","sentiment_score":0.05616186553191754,"num_words":31,"start":76.045,"end":96.82},{"sentences":[{"text":"Please do so, sir.","start":97.325005,"end":98.365005,"sentiment":"neutral","sentiment_score":0.018552912399172783},{"text":"I'll I'll be sending that information right after this call.","start":98.365005,"end":101.905,"sentiment":"neutral","sentiment_score":-0.06776474546641112},{"text":"Alright.","start":105.965004,"end":106.445,"sentiment":"neutral","sentiment_score":0.12440459430217744},{"text":"Thank you, Anthony.","start":106.445,"end":107.505005,"sentiment":"neutral","sentiment_score":0.29662256439526874},{"text":"Have a good day.","start":107.565,"end":108.625,"sentiment":"positive","sentiment_score":0.34211649000644684}],"sentiment":"neutral","sentiment_score":0.08087738374756141,"num_words":22,"start":97.325005,"end":108.625},{"sentences":[{"text":"Thank you.","start":108.925,"end":109.665,"sentiment":"neutral","sentiment_score":0.22754871100187302}],"sentiment":"neutral","sentiment_score":0.22754871100187302,"num_words":2,"start":108.925,"end":109.665}]}}]},{"alternatives":[{"transcript":"Hello? And what do you do? Understand. We have a company we work with currently, and I'm I'm probably not the right person within the organization to talk with. But if if if would you like me to pass this phone number to a relevant person? Our IT our our IT manager, Daniel. But I don't like we we don't I'm not gonna give out his, my issue. I'm happy to pass on yours. That's alright. Yeah. And I'll just forward that on to him if that's alright. No. Great. No problems. Forward that on to him, and if he has any interest, he'll get in contact with you. Have a good day. Take care. 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good day.","start":107.805,"end":108.625,"sentiment":"neutral","sentiment_score":0.327027161916097}],"sentiment":"neutral","sentiment_score":0.327027161916097,"channel":0,"num_words":3,"start":107.805,"end":108.625},{"sentences":[{"text":"Take care.","start":108.44087,"end":109.00087,"sentiment":"neutral","sentiment_score":0.2978822737932205}],"sentiment":"neutral","sentiment_score":0.2978822737932205,"channel":1,"num_words":2,"start":108.44087,"end":109.00087},{"sentences":[{"text":"Thank","start":108.925,"end":109.165,"sentiment":"neutral","sentiment_score":0.3323513865470886}],"sentiment":"neutral","sentiment_score":0.3323513865470886,"channel":0,"num_words":1,"start":108.925,"end":109.165},{"sentences":[{"text":"Bye.","start":109.00087,"end":109.50087,"sentiment":"neutral","sentiment_score":0.2628117501735687}],"sentiment":"neutral","sentiment_score":0.2628117501735687,"channel":1,"num_words":1,"start":109.00087,"end":109.50087},{"sentences":[{"text":"you.","start":109.165,"end":109.665,"sentiment":"neutral","sentiment_score":0.1227460354566574}],"sentiment":"neutral","sentiment_score":0.1227460354566574,"channel":0,"num_words":1,"start":109.165,"end":109.665}]},"summary":{"result":"success","short":"An IT representative from Cloud Solution IT calls to introduce their company and offer their services, including managed services and Microsoft trusted partners. The representative is unsure if he can pass on the call to the right person and promises to send details to the appropriate person. The call ends with pleasantries and pleasantries to both parties."},"intents":{"segments":[{"text":"Anthony, I am not so sure if you can still remember the company because the last time that we touch base with you, it was February of this year. And during that time, I was trying to arrange a meeting with you together with my CTO, mister Baljit Singh, to introduce our company and our services.","start_word":23,"end_word":78,"intents":[{"intent":"Arrange meeting","confidence_score":0.13301595}]},{"text":"if if if would you like me to pass this phone number to a relevant person? Yep.","start_word":156,"end_word":172,"intents":[{"intent":"Pass phone number","confidence_score":0.92008364}]},{"text":"I'll be happy to send you our details again, sir. Yeah.","start_word":223,"end_word":233,"intents":[{"intent":"Provide details","confidence_score":0.022346133}]},{"text":"And I'll just forward that on to him if that's alright. Yeah.","start_word":234,"end_word":245,"intents":[{"intent":"Forward information","confidence_score":0.56631607}]}]},"sentiments":{"segments":[{"text":"Hello? Yeah. Good morning. Anthony, it's Ronald from Cloud Solution IT. How are you doing today?","start_word":0,"end_word":15,"sentiment":"neutral","sentiment_score":0.24449221789836884},{"text":"I'm doing wonderful. Thank you for asking.","start_word":16,"end_word":22,"sentiment":"positive","sentiment_score":0.6780397295951843},{"text":"Anthony, I am not so sure if you can still remember the company because the last time that we touch base with you, it was February of this year. And during that time, I was trying to arrange a meeting with you together with my CTO, mister Baljit Singh, to introduce our company and our services. Name of the company again, sir, it's Cloud Solution IT. And what do you do? Yeah. Cloud Solution IT, we are a managed service provider. We are also Microsoft trusted partner providing services for cloud solution, cybersecurity, backup and recovery, SharePoint, managed three sixty five, Power BI, PowerApps, and many more. Understand. We have Alright? a company we work with currently, and I'm I'm probably not the right person within the organization to talk with. But Mhmm. if if if would you like me to pass this phone number to a relevant person? Yep. Sir, who would be the best person that I can speak with when it comes to IT Our requirements? IT our our IT manager, Daniel. But Daniel. I don't like we we don't I'm not gonna give out his, my issue. I'm happy Okay. to pass on yours. That's alright. I'll be happy to send you our details again, sir. Yeah. And I'll just forward that on to him if that's alright. Yeah. Please do so, sir. I'll I'll be No. sending that information right after this call. Great. No problems. Forward that on to him, and if he has any interest, he'll get in contact Alright. with Thank you. you, Anthony.","start_word":23,"end_word":284,"sentiment":"neutral","sentiment_score":-0.0014942558482289314},{"text":"Have a good Have day.","start_word":285,"end_word":289,"sentiment":"positive","sentiment_score":0.3794792890548706},{"text":"a good day. Take care. Thank Bye. you.","start_word":290,"end_word":297,"sentiment":"neutral","sentiment_score":0.2866276502609253}],"average":{"sentiment":"neutral","sentiment_score":0.0449850735840974}}}}