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I can. I've got my p three. And that's what's weird? What's weird?\n\nI don't know. I gotta see it for myself. So I'm hearing it through a third party telling you what's wrong, and you've tested it. You've tested it and there's issues. Okay.\n\nI need to see for myself because it shouldn't so can I use any of the extensions now and put on my phone? Which one? Which one? 01 or 02? Which one?\n\nAlright. K. So I'm just gonna scan the the app code. Right? Alright.\n\nLet me download RingoTel. So this is my new phone, which I haven't haven't even set up for myself to use RingoTel as yet. Alright. Let's get to that first. Okay.\n\nSo we're gonna install ring it to installing. She's saying it absolutely cannot make outbound calls. Okay. Interesting. Okay.\n\nLet's go. Let's have a look. Scanning with camera. Allow. Yep.\n\nBang. It's scanned. Alright. I'm registered. Okay.\n\nSo it says to make or receive phone calls, receive notification, please use Bluetooth on this app. Please allow Ringo app to access your microphone, manage phone calls, and Bluetooth service. Okay. Cool. Alright.\n\nYes. Do it while using allow. Did did you allow all these things? Allow? Allow?\n\nAllow? Okay. Alright. Cool. Next step, make an outbound phone call.\n\nCorrect? Who should I call? I don't know who to call. 0467734 0734739. Let's try.\n\nWhat happens? Oh, okay. No no Dalton. Okay. 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Okay. So you're doing some testing as well? It's really weird. The way it's working.\n\nOh, no. No. No. No. No.\n\nThat's not a third party. That's me. Yeah. Yeah. Yeah.\n\nGive it a try. Try 01. From the mobile app? No. Mhmm.\n\nJust just just call my mobile again. Seven three nine. That's it. Now let me call you back. 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I can.\n\nChannel 1: Okay. So you're doing some testing as well?\n\nChannel 0: I've got my p three. And\n\nChannel 1: It's\n\nChannel 0: that's what's weird?\n\nChannel 1: really\n\nChannel 0: What's weird?\n\nChannel 1: weird. The way it's working.\n\nChannel 0: I don't know. I gotta see it for myself. So I'm hearing it through a third party telling you what's wrong, and you've\n\nChannel 1: Oh,\n\nChannel 0: tested\n\nChannel 1: no.\n\nChannel 0: it.\n\nChannel 1: No. No. No. No. That's not a third party.\n\nThat's me.\n\nChannel 0: You've tested it and there's issues. Okay. I need to see for myself because it shouldn't so can I use any of the extensions now and put on my phone?\n\nChannel 1: Yeah. Yeah. Yeah.\n\nChannel 0: Which\n\nChannel 1: Give it a\n\nChannel 0: one?\n\nChannel 1: try.\n\nChannel 0: Which one? 01 or 02? Which one?\n\nChannel 1: Try 01.\n\nChannel 0: Alright. K. So I'm just gonna scan the the app code. Right? Alright.\n\nLet me download RingoTel. So this is my new phone, which I haven't haven't even set up for myself to use RingoTel as yet. Alright. Let's get to that first. Okay.\n\nSo we're gonna install ring it to installing. She's saying it absolutely cannot make outbound calls.\n\nChannel 1: From the mobile app? No.\n\nChannel 0: Okay. Interesting. Okay. Let's go. Let's have a look.\n\nScanning with camera. Allow. Yep. Bang. It's scanned.\n\nAlright. I'm registered. Okay. So it says to make or receive phone calls, receive notification, please use Bluetooth on this app. Please allow Ringo app to access your microphone, manage phone calls, and Bluetooth service.\n\nOkay. Cool. Alright. Yes. Do it while using allow.\n\nDid did you allow all these things? Allow? Allow? Allow? Okay.\n\nAlright. Cool. Next step, make an outbound phone call. Correct?\n\nChannel 1: Mhmm.\n\nChannel 0: Who should I call? I don't know who to\n\nChannel 1: Just\n\nChannel 0: call.\n\nChannel 1: just just call my mobile again.\n\nChannel 0: 0467734\n\nChannel 1: Seven three nine.\n\nChannel 0: 0734739. Let's try. What happens? Oh, okay. No\n\nChannel 1: That's it.\n\nChannel 0: no Dalton.\n\nChannel 1: Now let me call you back. Just put this call on hold. Hang on.\n\nChannel 0: Okay. Yep.","paragraphs":[{"sentences":[{"text":"Can you hear me?","start":1.28,"end":2.42,"sentiment":"neutral","sentiment_score":-0.011352414963766932}],"sentiment":"neutral","sentiment_score":-0.011352414963766932,"channel":1,"num_words":4,"start":1.28,"end":2.42},{"sentences":[{"text":"Yes.","start":3.12,"end":3.36,"sentiment":"neutral","sentiment_score":0.07368679344654083},{"text":"I can.","start":3.36,"end":4.02,"sentiment":"neutral","sentiment_score":0.07958047091960907}],"sentiment":"neutral","sentiment_score":0.07761591176191966,"channel":0,"num_words":3,"start":3.12,"end":4.02},{"sentences":[{"text":"Okay.","start":5.12,"end":5.62,"sentiment":"neutral","sentiment_score":0.05244967341423035},{"text":"So you're doing some testing as well?","start":8.4,"end":10.66,"sentiment":"neutral","sentiment_score":0.02935721432524068}],"sentiment":"neutral","sentiment_score":0.03224377171136439,"channel":1,"num_words":8,"start":5.12,"end":10.66},{"sentences":[{"text":"I've got my p 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to","start":122.26,"end":123.14,"sentiment":"neutral","sentiment_score":-0.2464272290468216}],"sentiment":"neutral","sentiment_score":-0.23049339486493003,"channel":0,"num_words":9,"start":119.14,"end":123.14},{"sentences":[{"text":"Just","start":123.1,"end":123.58,"sentiment":"neutral","sentiment_score":-0.18984279036521912}],"sentiment":"neutral","sentiment_score":-0.18984279036521912,"channel":1,"num_words":1,"start":123.1,"end":123.58},{"sentences":[{"text":"call.","start":123.14,"end":123.64,"sentiment":"neutral","sentiment_score":-0.15685147047042847}],"sentiment":"neutral","sentiment_score":-0.15685147047042847,"channel":0,"num_words":1,"start":123.14,"end":123.64},{"sentences":[{"text":"just just call my mobile again.","start":123.58,"end":125.36,"sentiment":"neutral","sentiment_score":-0.1421503114203612}],"sentiment":"neutral","sentiment_score":-0.1421503114203612,"channel":1,"num_words":6,"start":123.58,"end":125.36},{"sentences":[{"text":"0467734","start":125.835,"end":129.295,"sentiment":"neutral","sentiment_score":-0.026570241898298264}],"sentiment":"neutral","sentiment_score":-0.026570241898298264,"channel":0,"num_words":1,"start":125.835,"end":129.295},{"sentences":[{"text":"Seven three nine.","start":130.345,"end":131.645,"sentiment":"neutral","sentiment_score":-0.029911962027351063}],"sentiment":"neutral","sentiment_score":-0.029911962027351063,"channel":1,"num_words":3,"start":130.345,"end":131.645},{"sentences":[{"text":"0734739.","start":131.835,"end":134.955,"sentiment":"neutral","sentiment_score":-0.02157193422317505},{"text":"Let's try.","start":134.955,"end":135.695,"sentiment":"neutral","sentiment_score":-0.04667522385716438},{"text":"What happens?","start":137.115,"end":137.855,"sentiment":"neutral","sentiment_score":-0.08573012799024582},{"text":"Oh, okay.","start":138.72,"end":139.62,"sentiment":"neutral","sentiment_score":-0.07648638635873795},{"text":"No","start":140.56,"end":141.06,"sentiment":"neutral","sentiment_score":-0.25587981939315796}],"sentiment":"neutral","sentiment_score":-0.08690440375357866,"channel":0,"num_words":8,"start":131.835,"end":141.06},{"sentences":[{"text":"That's it.","start":141.61,"end":142.43001,"sentiment":"neutral","sentiment_score":-0.2199707180261612}],"sentiment":"neutral","sentiment_score":-0.2199707180261612,"channel":1,"num_words":2,"start":141.61,"end":142.43001},{"sentences":[{"text":"no Dalton.","start":143.28,"end":143.94,"sentiment":"neutral","sentiment_score":-0.19624146074056625}],"sentiment":"neutral","sentiment_score":-0.19624146074056625,"channel":0,"num_words":2,"start":143.28,"end":143.94},{"sentences":[{"text":"Now let me call you back.","start":146.01001,"end":148.67,"sentiment":"neutral","sentiment_score":-0.09572443614403407},{"text":"Just put this call on hold.","start":149.05,"end":150.81,"sentiment":"neutral","sentiment_score":-0.0948458102842172},{"text":"Hang on.","start":150.81,"end":151.55,"sentiment":"neutral","sentiment_score":-0.05437639541924}],"sentiment":"neutral","sentiment_score":-0.08944101924342769,"channel":1,"num_words":14,"start":146.01001,"end":151.55},{"sentences":[{"text":"Okay.","start":152.0,"end":152.48,"sentiment":"neutral","sentiment_score":-0.02719675377011299},{"text":"Yep.","start":152.48,"end":152.98,"sentiment":"neutral","sentiment_score":-0.08880406618118286}],"sentiment":"neutral","sentiment_score":-0.058000409975647926,"channel":0,"num_words":2,"start":152.0,"end":152.98}]},"summary":{"result":"success","short":"The customer is experiencing issues with their p three phone and is testing it through a third party. They are trying to figure out how to use the extensions on their phone to make outbound calls. They eventually call the agent again to troubleshoot the issue."},"intents":{"segments":[{"text":"So you're doing some testing as well?","start_word":8,"end_word":14,"intents":[{"intent":"Test and fix phone","confidence_score":0.0008070664}]},{"text":"She's saying it absolutely cannot make outbound calls. From the mobile app?","start_word":171,"end_word":182,"intents":[{"intent":"Make outbound calls","confidence_score":0.26859012}]},{"text":"So it says to make or receive phone calls, receive notification, please use Bluetooth on this app. Please allow Ringo app to access your microphone, manage phone calls, and Bluetooth service. Okay. Cool.","start_word":205,"end_word":237,"intents":[{"intent":"Get ringo app","confidence_score":0.017476967},{"intent":"Get notification","confidence_score":0.02959164}]},{"text":"Please allow Ringo app to access your microphone, manage phone calls, and Bluetooth service. Okay. Cool.","start_word":222,"end_word":237,"intents":[{"intent":"Access microphone","confidence_score":0.48635814}]},{"text":"Do it while using allow. Did did you allow all these things? Allow? Allow? Allow?","start_word":240,"end_word":254,"intents":[{"intent":"Allow allow","confidence_score":0.0011435937}]},{"text":"Next step, make an outbound phone call. Correct? Mhmm.","start_word":258,"end_word":266,"intents":[{"intent":"Make phone call","confidence_score":0.1977537}]},{"text":"Now let me call you back. Just put this call on hold. Hang on. Okay.","start_word":300,"end_word":314,"intents":[{"intent":"Call back","confidence_score":0.7787804}]}]},"sentiments":{"segments":[{"text":"Can you hear me? Yes. I can. Okay. So you're doing some testing as well? I've got my p three. And It's that's what's weird? really What's weird? weird. The way it's working. I don't know. I gotta see it for myself. So I'm hearing it through a third party telling you what's wrong, and you've Oh, tested no. it.","start_word":0,"end_word":59,"sentiment":"neutral","sentiment_score":-0.1964079886674881},{"text":"No. No. No. No. That's not a third party. That's me. You've tested it and there's issues.","start_word":60,"end_word":76,"sentiment":"negative","sentiment_score":-0.42283761501312256},{"text":"Okay. I need to see for myself because it shouldn't so can I use any of the extensions now and put on my phone? Yeah. Yeah. Yeah. Which Give it a one? try. Which one? 01 or 02? Which one? Try 01. Alright. K. So I'm just gonna scan the the app code. Right? Alright. Let me download RingoTel. So this is my new phone, which I haven't haven't even set up for myself to use RingoTel as yet. Alright. Let's get to that first. Okay. So we're gonna install ring it to installing.","start_word":77,"end_word":170,"sentiment":"neutral","sentiment_score":-0.04980139481894513},{"text":"She's saying it absolutely cannot make outbound calls. From the mobile app? No.","start_word":171,"end_word":183,"sentiment":"negative","sentiment_score":-0.5202775597572327},{"text":"Okay. Interesting. Okay. Let's go. Let's have a look. Scanning with camera. Allow. Yep. Bang. It's scanned. Alright. I'm registered. Okay. So it says to make or receive phone calls, receive notification, please use Bluetooth on this app. Please allow Ringo app to access your microphone, manage phone calls, and Bluetooth service. Okay. Cool. Alright. Yes. Do it while using allow. Did did you allow all these things? Allow? Allow? Allow? Okay. Alright. Cool. Next step, make an outbound phone call. Correct? Mhmm. Who should I call? I don't know who to Just call. just just call my mobile again. 0467734 Seven three nine. 0734739. Let's try. What happens? Oh, okay. No That's it. no Dalton. Now let me call you back. Just put this call on hold. Hang on. Okay. Yep.","start_word":184,"end_word":315,"sentiment":"neutral","sentiment_score":-0.01878939210578348}],"average":{"sentiment":"neutral","sentiment_score":-0.10588517917655192}}}}