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Please enter the five digit extension number of the party you're trying to reach, or press 0 followed by the pound hash key for more options. We didn't get that. Please try again. Please enter the five digit extension number of the party you're trying to reach, or press 0 followed by the pound hash key for more options. Please remain on the line so we can better assist you. Please choose from the following options. For sales and presales inquiries, say presales or press 1. For post sales support, say post sales or press 2. Or to speak with finance, say finance or press 3. To hear these options again, press 9. For sales, say sales or press 1. For licensing, say licensing or press 2. For retail, say retail or press 3. For cloud, say cloud or press 4. To hear these options again, press 9. Please be advised that this call may be monitored or recorded for quality, training, and compliance purposes. By continuing, you consent to this recording. To opt out, please press 1 now. You are the first caller in the queue. Please wait for the next available representative. Your call is important to us. 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stop and listen to this entire message as our menu options have changed. Please enter the five digit extension number of the party you're trying to reach, or press 0 followed by the pound hash key for more options. We didn't get that. Please try again. Please enter the five digit extension number of the party you're trying to reach, or press 0 followed by the pound hash key for more options.\n\nPlease remain on the line so we can better assist you. Please choose from the following options. For sales and presales inquiries, say presales or press 1. For post sales support, say post sales or press 2. Or to speak with finance, say finance or press 3.\n\nTo hear these options again, press 9. For sales, say sales or press 1. For licensing, say licensing or press 2. For retail, say retail or press 3. For cloud, say cloud or press 4.\n\nTo hear these options again, press 9. Please be advised that this call may be monitored or recorded for quality, training, and compliance purposes. By continuing, you consent to this recording. To opt out, please press 1 now. You are the first caller in the queue.\n\nPlease wait for the next available representative. Your call is important to us. Please remain on the line, and your call will be answered by the","paragraphs":[{"sentences":[{"text":"Please stop and listen to this entire message as our menu options have changed.","start":0.48,"end":4.34,"sentiment":"neutral","sentiment_score":-0.2055371893303735},{"text":"Please enter the five digit extension number of the party you're trying to reach, or press 0 followed by the pound hash key for more options.","start":4.96,"end":12.5,"sentiment":"neutral","sentiment_score":-0.03235512040555477},{"text":"We didn't get that.","start":21.195,"end":22.314999,"sentiment":"negative","sentiment_score":-0.35115422308444977},{"text":"Please try again.","start":22.314999,"end":23.295,"sentiment":"neutral","sentiment_score":-0.3052455931901932},{"text":"Please enter the five digit extension number of the party you're trying to reach, or press 0 followed by the pound hash key for more options.","start":23.994999,"end":31.550001,"sentiment":"neutral","sentiment_score":-0.010866315050337177}],"sentiment":"neutral","sentiment_score":-0.08659769375872327,"num_words":73,"start":0.48,"end":31.550001},{"sentences":[{"text":"Please remain on the line so we can better assist you.","start":34.57,"end":37.39,"sentiment":"neutral","sentiment_score":0.019215292551300743},{"text":"Please choose from the following options.","start":37.690002,"end":39.47,"sentiment":"neutral","sentiment_score":0.028496694440642994},{"text":"For sales and presales inquiries, say presales or press 1.","start":39.975002,"end":43.815002,"sentiment":"neutral","sentiment_score":0.01206219419836998},{"text":"For post sales support, say post sales or press 2.","start":43.815002,"end":47.015,"sentiment":"neutral","sentiment_score":0.00007272269576787948},{"text":"Or to speak with finance, say finance or press 3.","start":47.015,"end":50.235,"sentiment":"neutral","sentiment_score":-0.009568927809596062}],"sentiment":"neutral","sentiment_score":0.00868102713943796,"num_words":47,"start":34.57,"end":50.235},{"sentences":[{"text":"To hear these options again, press 9.","start":50.375,"end":52.635002,"sentiment":"neutral","sentiment_score":0.0028145586007407735},{"text":"For sales, say sales or press 1.","start":54.69,"end":57.010002,"sentiment":"neutral","sentiment_score":0.010904889420739241},{"text":"For licensing, say licensing or press 2.","start":57.010002,"end":59.73,"sentiment":"neutral","sentiment_score":0.006045883787529809},{"text":"For retail, say retail or press 3.","start":59.73,"end":62.13,"sentiment":"neutral","sentiment_score":0.013727147930434771},{"text":"For cloud, say cloud or press 4.","start":62.13,"end":64.229996,"sentiment":"neutral","sentiment_score":0.020655215584806035}],"sentiment":"neutral","sentiment_score":0.010829539064850126,"num_words":35,"start":50.375,"end":64.229996},{"sentences":[{"text":"To hear these options again, press 9.","start":64.69,"end":67.11,"sentiment":"neutral","sentiment_score":0.005012321152857372},{"text":"Please be advised that this call may be monitored or recorded for quality, training, and compliance purposes.","start":69.744995,"end":75.284996,"sentiment":"neutral","sentiment_score":-0.1957453620784423},{"text":"By continuing, you consent to this recording.","start":76.145,"end":78.725,"sentiment":"neutral","sentiment_score":-0.1946119921548026},{"text":"To opt out, please press 1 now.","start":79.024994,"end":81.284996,"sentiment":"neutral","sentiment_score":-0.14954650402069092},{"text":"You are the first caller in the queue.","start":86.37,"end":88.21,"sentiment":"neutral","sentiment_score":-0.11131411325186491}],"sentiment":"neutral","sentiment_score":-0.14330885405449764,"num_words":46,"start":64.69,"end":88.21},{"sentences":[{"text":"Please wait for the next available representative.","start":88.21,"end":90.23,"sentiment":"neutral","sentiment_score":-0.1845949866941997},{"text":"Your call is important to us.","start":91.25,"end":92.93,"sentiment":"negative","sentiment_score":-0.3625814417997996},{"text":"Please remain on the line, and your call will be answered by the","start":92.93,"end":95.91,"sentiment":"neutral","sentiment_score":-0.2363410288324723}],"sentiment":"neutral","sentiment_score":-0.25154180509539753,"num_words":26,"start":88.21,"end":95.91}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Please stop and listen to this entire message as our menu options have changed. Please enter the five digit extension number of the party you're trying to reach, or press 0 followed by the pound hash key for more options. We didn't get that. Please try again. Please enter the five digit extension number of the party you're trying to reach, or press 0 followed by the pound hash key for more options.\n\nPlease remain on the line so we can better assist you. Please choose from the following options. For sales and presales inquiries, say presales or press 1. For post sales support, say post sales or press 2. Or to speak with finance, say finance or press 3.\n\nTo hear these options again, press 9. For sales, say sales or press 1. For licensing, say licensing or press 2. For retail, say retail or press 3. For cloud, say cloud or press 4.\n\nTo hear these options again, press 9. Please be advised that this call may be monitored or recorded for quality, training, and compliance purposes. By continuing, you consent to this recording. To opt out, please press 1 now. You are the first caller in the queue.\n\nPlease wait for the next available representative. Your call is important to us. Please remain on the line, and your call will be answered by the","paragraphs":[{"sentences":[{"text":"Please stop and listen to this entire message as our menu options have changed.","start":0.48,"end":4.34,"sentiment":"neutral","sentiment_score":-0.2055371893303735},{"text":"Please enter the five digit extension number of the party you're trying to reach, or press 0 followed by the pound hash key for more options.","start":4.96,"end":12.5,"sentiment":"neutral","sentiment_score":-0.03235512040555477},{"text":"We didn't get that.","start":21.195,"end":22.314999,"sentiment":"negative","sentiment_score":-0.35115422308444977},{"text":"Please try again.","start":22.314999,"end":23.295,"sentiment":"neutral","sentiment_score":-0.3052455931901932},{"text":"Please enter the five digit extension number of the party you're trying to reach, or press 0 followed by the pound hash key for more options.","start":23.994999,"end":31.550001,"sentiment":"neutral","sentiment_score":-0.010866315050337177}],"sentiment":"neutral","sentiment_score":-0.08659769375872327,"channel":1,"num_words":73,"start":0.48,"end":31.550001},{"sentences":[{"text":"Please remain on the line so we can better assist you.","start":34.57,"end":37.39,"sentiment":"neutral","sentiment_score":0.019215292551300743},{"text":"Please choose from the following options.","start":37.690002,"end":39.47,"sentiment":"neutral","sentiment_score":0.028496694440642994},{"text":"For sales and presales inquiries, say presales or press 1.","start":39.975002,"end":43.815002,"sentiment":"neutral","sentiment_score":0.01206219419836998},{"text":"For post sales support, say post sales or press 2.","start":43.815002,"end":47.015,"sentiment":"neutral","sentiment_score":0.00007272269576787948},{"text":"Or to speak with finance, say finance or press 3.","start":47.015,"end":50.235,"sentiment":"neutral","sentiment_score":-0.009568927809596062}],"sentiment":"neutral","sentiment_score":0.00868102713943796,"channel":1,"num_words":47,"start":34.57,"end":50.235},{"sentences":[{"text":"To hear these options again, press 9.","start":50.375,"end":52.635002,"sentiment":"neutral","sentiment_score":0.0028145586007407735},{"text":"For sales, say sales or press 1.","start":54.69,"end":57.010002,"sentiment":"neutral","sentiment_score":0.010904889420739241},{"text":"For licensing, say licensing or press 2.","start":57.010002,"end":59.73,"sentiment":"neutral","sentiment_score":0.006045883787529809},{"text":"For retail, say retail or press 3.","start":59.73,"end":62.13,"sentiment":"neutral","sentiment_score":0.013727147930434771},{"text":"For cloud, say cloud or press 4.","start":62.13,"end":64.229996,"sentiment":"neutral","sentiment_score":0.020655215584806035}],"sentiment":"neutral","sentiment_score":0.010829539064850126,"channel":1,"num_words":35,"start":50.375,"end":64.229996},{"sentences":[{"text":"To hear these options again, press 9.","start":64.69,"end":67.11,"sentiment":"neutral","sentiment_score":0.005012321152857372},{"text":"Please be advised that this call may be monitored or recorded for quality, training, and compliance purposes.","start":69.744995,"end":75.284996,"sentiment":"neutral","sentiment_score":-0.1957453620784423},{"text":"By continuing, you consent to this recording.","start":76.145,"end":78.725,"sentiment":"neutral","sentiment_score":-0.1946119921548026},{"text":"To opt out, please press 1 now.","start":79.024994,"end":81.284996,"sentiment":"neutral","sentiment_score":-0.14954650402069092},{"text":"You are the first caller in the queue.","start":86.37,"end":88.21,"sentiment":"neutral","sentiment_score":-0.11131411325186491}],"sentiment":"neutral","sentiment_score":-0.14330885405449764,"channel":1,"num_words":46,"start":64.69,"end":88.21},{"sentences":[{"text":"Please wait for the next available representative.","start":88.21,"end":90.23,"sentiment":"neutral","sentiment_score":-0.1845949866941997},{"text":"Your call is important to us.","start":91.25,"end":92.93,"sentiment":"negative","sentiment_score":-0.3625814417997996},{"text":"Please remain on the line, and your call will be answered by the","start":92.93,"end":95.91,"sentiment":"neutral","sentiment_score":-0.2363410288324723}],"sentiment":"neutral","sentiment_score":-0.25154180509539753,"channel":1,"num_words":26,"start":88.21,"end":95.91}]},"summary":{"result":"success","short":"The representative provides menu options for the caller to reach the party they are trying to reach, but the caller does not select an option. The caller is given options for different departments and is advised that the call may be recorded for quality purposes. The caller is put on hold and instructed to wait for the next available representative."},"intents":{"segments":[{"text":"Your call is important to us.","start_word":208,"end_word":213,"intents":[{"intent":"Contact the recipient","confidence_score":0.000012872765}]}]},"sentiments":{"segments":[{"text":"Please stop and listen to this entire message as our menu options have changed. Please enter the five digit extension number of the party you're trying to reach, or press 0 followed by the pound hash key for more options.","start_word":0,"end_word":39,"sentiment":"neutral","sentiment_score":-0.08396124839782715},{"text":"We didn't get that.","start_word":40,"end_word":43,"sentiment":"negative","sentiment_score":-0.3553255796432495},{"text":"Please try again. Please enter the five digit extension number of the party you're trying to reach, or press 0 followed by the pound hash key for more options. Please remain on the line so we can better assist you. Please choose from the following options. For sales and presales inquiries, say presales or press 1. For post sales support, say post sales or press 2. Or to speak with finance, say finance or press 3. To hear these options again, press 9. For sales, say sales or press 1. For licensing, say licensing or press 2. For retail, say retail or press 3. For cloud, say cloud or press 4. To hear these options again, press 9. Please be advised that this call may be monitored or recorded for quality, training, and compliance purposes. By continuing, you consent to this recording. To opt out, please press 1 now. You are the first caller in the queue. Please wait for the next available representative.","start_word":44,"end_word":207,"sentiment":"neutral","sentiment_score":-0.051399677991867065},{"text":"Your call is important to us.","start_word":208,"end_word":213,"sentiment":"negative","sentiment_score":-0.35867324471473694},{"text":"Please remain on the line, and your call will be answered by the","start_word":214,"end_word":226,"sentiment":"neutral","sentiment_score":-0.2440730631351471}],"average":{"sentiment":"neutral","sentiment_score":-0.08279652997250958}}}}