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Have a good day.\n\nThank you.","paragraphs":[{"sentences":[{"text":"I apologize, David.","start":0.0,"end":1.46,"sentiment":"neutral","sentiment_score":-0.022841652544836204},{"text":"Yeah.","start":2.8,"end":3.12,"sentiment":"neutral","sentiment_score":0.09754429757595062},{"text":"Good morning.","start":3.12,"end":3.78,"sentiment":"neutral","sentiment_score":0.33122895658016205},{"text":"Philip, it's Ronald from Cloud Solution IT.","start":4.24,"end":7.94,"sentiment":"neutral","sentiment_score":0.2699975775820868},{"text":"How are you doing today?","start":8.639999,"end":9.78,"sentiment":"neutral","sentiment_score":0.2495680719614029}],"sentiment":"neutral","sentiment_score":0.21273892533241046,"num_words":18,"start":0.0,"end":9.78},{"sentences":[{"text":"Alright.","start":12.08,"end":12.48,"sentiment":"neutral","sentiment_score":0.22819027304649353},{"text":"Okay.","start":12.48,"end":12.719999,"sentiment":"positive","sentiment_score":0.3902060389518738},{"text":"That's wonderful.","start":12.719999,"end":13.46,"sentiment":"positive","sentiment_score":0.651627779006958},{"text":"Philip, I am not so sure if you can still remember the company because the last time that we you you you do, sir.","start":14.174999,"end":22.494999,"sentiment":"neutral","sentiment_score":0.011189980315975845},{"text":"Okay.","start":22.494999,"end":22.814999,"sentiment":"neutral","sentiment_score":0.1042873114347458}],"sentiment":"neutral","sentiment_score":0.07912064513898101,"num_words":29,"start":12.08,"end":22.814999},{"sentences":[{"text":"Good.","start":22.814999,"end":23.314999,"sentiment":"neutral","sentiment_score":0.18687568604946136},{"text":"Actually, sir, that is the reason why I'm calling you back right now because but Jit would like to know if you have any available schedule this coming week, maybe on third or fourth week of of this month to have a catch up meeting with him.","start":23.535,"end":36.489998,"sentiment":"neutral","sentiment_score":0.05742628511754756},{"text":"Mhmm.","start":44.005,"end":44.505,"sentiment":"neutral","sentiment_score":-0.09445250779390336},{"text":"Alright.","start":45.845,"end":46.345,"sentiment":"neutral","sentiment_score":-0.04567511007189751},{"text":"Alright.","start":49.685,"end":50.185,"sentiment":"neutral","sentiment_score":-0.005299961194396019}],"sentiment":"neutral","sentiment_score":0.05373497073556863,"num_words":51,"start":22.814999,"end":50.185},{"sentences":[{"text":"When do you think, Sebastian, can I call you back, sir?","start":50.245003,"end":52.745003,"sentiment":"neutral","sentiment_score":-0.017416750673543323},{"text":"Mhmm.","start":63.63,"end":64.11,"sentiment":"neutral","sentiment_score":-0.08799941092729568},{"text":"Alright.","start":64.11,"end":64.61,"sentiment":"neutral","sentiment_score":-0.017696436494588852},{"text":"Okay.","start":64.67,"end":65.07,"sentiment":"neutral","sentiment_score":-0.0004820693284273147},{"text":"I pretty understand, sir.","start":65.07,"end":66.83,"sentiment":"neutral","sentiment_score":0.004514788510277867}],"sentiment":"neutral","sentiment_score":-0.015539056673232052,"num_words":18,"start":50.245003,"end":66.83},{"sentences":[{"text":"No no worries.","start":66.83,"end":67.81,"sentiment":"neutral","sentiment_score":0.032160814851522446},{"text":"Okay.","start":68.51,"end":68.990005,"sentiment":"neutral","sentiment_score":0.07412934303283691},{"text":"Thank you, Philip.","start":68.990005,"end":69.79,"sentiment":"neutral","sentiment_score":0.31259414553642273},{"text":"Okay.","start":69.79,"end":69.95,"sentiment":"neutral","sentiment_score":0.2829633951187134},{"text":"Have a good day.","start":69.95,"end":70.67,"sentiment":"positive","sentiment_score":0.3915167301893234}],"sentiment":"neutral","sentiment_score":0.24645204500605664,"num_words":12,"start":66.83,"end":70.67},{"sentences":[{"text":"Thank you.","start":70.67,"end":71.33,"sentiment":"neutral","sentiment_score":0.33241303265094757}],"sentiment":"neutral","sentiment_score":0.33241303265094757,"num_words":2,"start":70.67,"end":71.33}]}}]},{"alternatives":[{"transcript":"Hello, sir? 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sir? Yeah. Not too bad, mate. Yes. It is.\n\nYeah. No. At this point, I don't think we're interested in catching up. Yeah. So probably yeah.\n\nLeave it for the time being. To be honest with you, we're kind of we've got a couple of big projects going on for the next six to twelve months. So, you know, we probably won't be interested in talking for the next year or so. Yep. Okay then.\n\nYou too.","paragraphs":[{"sentences":[{"text":"Hello, sir?","start":1.12,"end":10.48,"sentiment":"neutral","sentiment_score":0.044685132801532745},{"text":"Yeah.","start":10.48,"end":10.719999,"sentiment":"neutral","sentiment_score":0.09818992018699646},{"text":"Not too bad, mate.","start":10.719999,"end":11.78,"sentiment":"neutral","sentiment_score":0.18213003501296043},{"text":"Yes.","start":19.305,"end":19.625,"sentiment":"neutral","sentiment_score":0.0034618526697158813},{"text":"It is.","start":19.625,"end":20.365,"sentiment":"neutral","sentiment_score":0.014431849122047424}],"sentiment":"neutral","sentiment_score":0.09484058767557144,"num_words":10,"start":1.12,"end":20.365},{"sentences":[{"text":"Yeah.","start":38.095,"end":38.415,"sentiment":"neutral","sentiment_score":-0.09496365487575532},{"text":"No.","start":38.415,"end":38.735,"sentiment":"neutral","sentiment_score":-0.26714563369750977},{"text":"At this point, I don't think we're interested in catching up.","start":38.735,"end":43.395,"sentiment":"negative","sentiment_score":-0.3929933688857339},{"text":"Yeah.","start":45.455,"end":45.695,"sentiment":"neutral","sentiment_score":-0.06284224987030029},{"text":"So probably yeah.","start":45.695,"end":47.155003,"sentiment":"neutral","sentiment_score":-0.06167178601026535}],"sentiment":"neutral","sentiment_score":-0.29017023260102554,"num_words":17,"start":38.095,"end":47.155003},{"sentences":[{"text":"Leave it for the time being.","start":47.295002,"end":48.995003,"sentiment":"neutral","sentiment_score":-0.09965302670995395},{"text":"To be honest with you, we're kind of we've got a couple of big projects going on for the next six to twelve months.","start":54.199997,"end":59.079998,"sentiment":"neutral","sentiment_score":-0.19932721679409346},{"text":"So, you know, we probably won't be interested in talking for the next year or so.","start":59.079998,"end":67.076935,"sentiment":"neutral","sentiment_score":-0.2545034356880933},{"text":"Yep.","start":67.616936,"end":68.116936,"sentiment":"neutral","sentiment_score":0.03985665738582611},{"text":"Okay then.","start":68.576935,"end":69.396935,"sentiment":"neutral","sentiment_score":0.11917711421847343}],"sentiment":"neutral","sentiment_score":-0.1872574581327487,"num_words":49,"start":47.295002,"end":69.396935},{"sentences":[{"text":"You too.","start":71.45694,"end":72.116936,"sentiment":"neutral","sentiment_score":0.10585503280162811}],"sentiment":"neutral","sentiment_score":0.10585503280162811,"num_words":2,"start":71.45694,"end":72.116936}]}}]}],"paragraphs":{"transcript":"\nChannel 0: I apologize, David.\n\nChannel 1: Hello,\n\nChannel 0: Yeah. Good morning. Philip, it's Ronald from Cloud Solution IT. How are you doing today?\n\nChannel 1: sir? Yeah. Not too bad, mate.\n\nChannel 0: Alright. Okay. That's wonderful. Philip, I am not so sure if you can still remember the company because the\n\nChannel 1: Yes.\n\nChannel 0: last time\n\nChannel 1: It\n\nChannel 0: that\n\nChannel 1: is.\n\nChannel 0: we you you you do, sir. Okay. Good. Actually, sir, that is the reason why I'm calling you back right now because but Jit would like to know if you have any available schedule this coming week, maybe on third or fourth week of of this month to have a catch up meeting with him.\n\nChannel 1: Yeah. No. At this point, I don't think we're interested in catching up.\n\nChannel 0: Mhmm.\n\nChannel 1: Yeah. So\n\nChannel 0: Alright.\n\nChannel 1: probably yeah. Leave it for the time being.\n\nChannel 0: Alright. When do you think, Sebastian, can I call you back, sir?\n\nChannel 1: To be honest with you, we're kind of we've got a couple of big projects going on for the next six to twelve months. So, you know, we probably won't be interested in talking for the next year or\n\nChannel 0: Mhmm. Alright. Okay. I pretty understand, sir.\n\nChannel 1: so.\n\nChannel 0: No no worries.\n\nChannel 1: Yep.\n\nChannel 0: Okay.\n\nChannel 1: Okay then.\n\nChannel 0: Thank you, Philip. Okay. Have a good day. Thank you.\n\nChannel 1: You too.","paragraphs":[{"sentences":[{"text":"I apologize, David.","start":0.0,"end":1.46,"sentiment":"neutral","sentiment_score":-0.022841652544836204}],"sentiment":"neutral","sentiment_score":-0.022841652544836204,"channel":0,"num_words":3,"start":0.0,"end":1.46},{"sentences":[{"text":"Hello,","start":1.12,"end":1.62,"sentiment":"neutral","sentiment_score":0.04431147873401642}],"sentiment":"neutral","sentiment_score":0.04431147873401642,"channel":1,"num_words":1,"start":1.12,"end":1.62},{"sentences":[{"text":"Yeah.","start":2.8,"end":3.12,"sentiment":"neutral","sentiment_score":0.09754429757595062},{"text":"Good morning.","start":3.12,"end":3.78,"sentiment":"neutral","sentiment_score":0.33122895658016205},{"text":"Philip, it's Ronald from Cloud Solution IT.","start":4.24,"end":7.94,"sentiment":"neutral","sentiment_score":0.2699975775820868},{"text":"How are you doing 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wonderful.","start":12.719999,"end":13.46,"sentiment":"positive","sentiment_score":0.651627779006958},{"text":"Philip, I am not so sure if you can still remember the company because the","start":14.174999,"end":19.375,"sentiment":"neutral","sentiment_score":0.0013497280577818552}],"sentiment":"neutral","sentiment_score":0.10220514688836901,"channel":0,"num_words":19,"start":12.08,"end":19.375},{"sentences":[{"text":"Yes.","start":19.305,"end":19.625,"sentiment":"neutral","sentiment_score":0.0034618526697158813}],"sentiment":"neutral","sentiment_score":0.0034618526697158813,"channel":1,"num_words":1,"start":19.305,"end":19.625},{"sentences":[{"text":"last 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sir.","start":19.935,"end":22.494999,"sentiment":"neutral","sentiment_score":0.03660336943964163},{"text":"Okay.","start":22.494999,"end":22.814999,"sentiment":"neutral","sentiment_score":0.1042873114347458},{"text":"Good.","start":22.814999,"end":23.314999,"sentiment":"neutral","sentiment_score":0.18687568604946136},{"text":"Actually, sir, that is the reason why I'm calling you back right now because but Jit would like to know if you have any available schedule this coming week, maybe on third or fourth week of of this month to have a catch up meeting with him.","start":23.535,"end":36.489998,"sentiment":"neutral","sentiment_score":0.05742628511754756}],"sentiment":"neutral","sentiment_score":0.0583603384481235,"channel":0,"num_words":55,"start":19.935,"end":36.489998},{"sentences":[{"text":"Yeah.","start":38.095,"end":38.415,"sentiment":"neutral","sentiment_score":-0.09496365487575532},{"text":"No.","start":38.415,"end":38.735,"sentiment":"neutral","sentiment_score":-0.26714563369750977},{"text":"At this point, I don't think we're interested in catching 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yeah.","start":45.935,"end":47.155003,"sentiment":"neutral","sentiment_score":-0.06110883131623268},{"text":"Leave it for the time being.","start":47.295002,"end":48.995003,"sentiment":"neutral","sentiment_score":-0.09965302670995395}],"sentiment":"neutral","sentiment_score":-0.09001697786152363,"channel":1,"num_words":8,"start":45.935,"end":48.995003},{"sentences":[{"text":"Alright.","start":49.685,"end":50.185,"sentiment":"neutral","sentiment_score":-0.005299961194396019},{"text":"When do you think, Sebastian, can I call you back, sir?","start":50.245003,"end":52.745003,"sentiment":"neutral","sentiment_score":-0.017416750673543323}],"sentiment":"neutral","sentiment_score":-0.016407018216947716,"channel":0,"num_words":12,"start":49.685,"end":52.745003},{"sentences":[{"text":"To be honest with you, we're kind of we've got a couple of big projects going on for the next six to twelve months.","start":54.199997,"end":59.079998,"sentiment":"neutral","sentiment_score":-0.19932721679409346},{"text":"So, you know, we probably won't be interested in talking for the next year or","start":59.079998,"end":63.316936,"sentiment":"neutral","sentiment_score":-0.2723535090684891}],"sentiment":"neutral","sentiment_score":-0.2274142522842456,"channel":1,"num_words":39,"start":54.199997,"end":63.316936},{"sentences":[{"text":"Mhmm.","start":63.63,"end":64.11,"sentiment":"neutral","sentiment_score":-0.08799941092729568},{"text":"Alright.","start":64.11,"end":64.61,"sentiment":"neutral","sentiment_score":-0.017696436494588852},{"text":"Okay.","start":64.67,"end":65.07,"sentiment":"neutral","sentiment_score":-0.0004820693284273147},{"text":"I pretty understand, sir.","start":65.07,"end":66.83,"sentiment":"neutral","sentiment_score":0.004514788510277867}],"sentiment":"neutral","sentiment_score":-0.012588394672742911,"channel":0,"num_words":7,"start":63.63,"end":66.83},{"sentences":[{"text":"so.","start":66.576935,"end":67.076935,"sentiment":"neutral","sentiment_score":0.013247665017843246}],"sentiment":"neutral","sentiment_score":0.013247665017843246,"channel":1,"num_words":1,"start":66.576935,"end":67.076935},{"sentences":[{"text":"No no worries.","start":66.83,"end":67.81,"sentiment":"neutral","sentiment_score":0.032160814851522446}],"sentiment":"neutral","sentiment_score":0.032160814851522446,"channel":0,"num_words":3,"start":66.83,"end":67.81},{"sentences":[{"text":"Yep.","start":67.616936,"end":68.116936,"sentiment":"neutral","sentiment_score":0.03985665738582611}],"sentiment":"neutral","sentiment_score":0.03985665738582611,"channel":1,"num_words":1,"start":67.616936,"end":68.116936},{"sentences":[{"text":"Okay.","start":68.51,"end":68.990005,"sentiment":"neutral","sentiment_score":0.07412934303283691}],"sentiment":"neutral","sentiment_score":0.07412934303283691,"channel":0,"num_words":1,"start":68.51,"end":68.990005},{"sentences":[{"text":"Okay then.","start":68.576935,"end":69.396935,"sentiment":"neutral","sentiment_score":0.11917711421847343}],"sentiment":"neutral","sentiment_score":0.11917711421847343,"channel":1,"num_words":2,"start":68.576935,"end":69.396935},{"sentences":[{"text":"Thank you, Philip.","start":68.990005,"end":69.79,"sentiment":"neutral","sentiment_score":0.31259414553642273},{"text":"Okay.","start":69.79,"end":69.95,"sentiment":"neutral","sentiment_score":0.2829633951187134},{"text":"Have a good day.","start":69.95,"end":70.67,"sentiment":"positive","sentiment_score":0.3915167301893234},{"text":"Thank you.","start":70.67,"end":71.33,"sentiment":"neutral","sentiment_score":0.33241303265094757}],"sentiment":"positive","sentiment_score":0.34516388177871704,"channel":0,"num_words":10,"start":68.990005,"end":71.33},{"sentences":[{"text":"You too.","start":71.45694,"end":72.116936,"sentiment":"neutral","sentiment_score":0.10585503280162811}],"sentiment":"neutral","sentiment_score":0.10585503280162811,"channel":1,"num_words":2,"start":71.45694,"end":72.116936}]},"summary":{"result":"success","short":"The representative from Cloud Solution IT, Ronald, calls the customer, David, to schedule a catch-up meeting with Jit. However, the customer declines and informs Ronald that they have big projects going on for the next six to twelve months. Ronald agrees to call back at a later time and the call ends politely."},"intents":{"segments":[{"text":"Actually, sir, that is the reason why I'm calling you back right now because but Jit would like to know if you have any available schedule this coming week, maybe on third or fourth week of of this month to have a catch up meeting with him. Yeah.","start_word":58,"end_word":105,"intents":[{"intent":"Schedule meet with jessica","confidence_score":0.0030101207}]}]},"sentiments":{"segments":[{"text":"I apologize, David. Hello, Yeah. Good morning. Philip, it's Ronald from Cloud Solution IT. How are you doing today? sir? Yeah. Not too bad, mate. Alright.","start_word":0,"end_word":25,"sentiment":"neutral","sentiment_score":0.1839685291051865},{"text":"Okay. That's wonderful.","start_word":26,"end_word":28,"sentiment":"positive","sentiment_score":0.5817601680755615},{"text":"Philip, I am not so sure if you can still remember the company because the Yes. last time It that is. we you you you do, sir. Okay. Good. Actually, sir, that is the reason why I'm calling you back right now because but Jit would like to know if you have any available schedule this coming week, maybe on third or fourth week of of this month to have a catch up meeting with him. Yeah. No.","start_word":29,"end_word":106,"sentiment":"neutral","sentiment_score":0.038269076496362686},{"text":"At this point, I don't think we're interested in catching up.","start_word":107,"end_word":117,"sentiment":"negative","sentiment_score":-0.3944953083992005},{"text":"Mhmm. Yeah. So Alright. probably yeah. Leave it for the time being. Alright. When do you think, Sebastian, can I call you back, sir? To be honest with you, we're kind of we've got a couple of big projects going on for the next six to twelve months. So, you know, we probably won't be interested in talking for the next year or Mhmm. Alright. Okay. I pretty understand, sir. so. No no worries. Yep. Okay. Okay then. Thank you, Philip. Okay.","start_word":118,"end_word":199,"sentiment":"neutral","sentiment_score":-0.08480781316757202},{"text":"Have a good day.","start_word":200,"end_word":203,"sentiment":"positive","sentiment_score":0.3905280232429504},{"text":"Thank you. You too.","start_word":204,"end_word":207,"sentiment":"neutral","sentiment_score":0.22627775371074677}],"average":{"sentiment":"neutral","sentiment_score":0.006110166412552977}}}}