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sir. Good morning. Hi. This is yeah. This is Abby from Techno One in Springfield, Brisbane, sir.\n\nDaniel asked me to reach out to you, but I wanted to make sure I I called the right person. Is this elvin.tung@investorkit.com.au? Yeah. Because we've spoken with you in the past, and I have a note here from Danielle that says that you are coming up for an IT review towards the middle of this year. Is that correct?\n\nDaniel from Techno one, sir. So that you are coming up for an IT review towards the middle of this year. That's okay. Just to make it easy, I will let him call you. When are you available?\n\nAnytime today. And then this is your perfect phone number to call, the 9068, last four digits? Uh-huh. We've spoken with you in the past. So Daniel asked me to reach out to you if it is the same.\n\nYou're still up for an IT review From TechnoWand, sir. Daniel from TechnoWand. Yeah. She we will basically for an IT review. Okay.\n\nDon't worry. Dana would love to have a quick call about it. She he just wants to ask me to confirm about it. Can he call you in, like, around 1PM or no? You're not available that time?\n\nOne PM? Okay. Okay. Thank you, sir. Talk to you soon.\n\nTake care.","paragraphs":[{"sentences":[{"text":"Hi, sir.","start":3.36,"end":4.08,"sentiment":"neutral","sentiment_score":0.14814548939466476},{"text":"Good morning.","start":4.08,"end":4.8199997,"sentiment":"positive","sentiment_score":0.5119092017412186},{"text":"Hi.","start":5.7599998,"end":6.08,"sentiment":"neutral","sentiment_score":0.2887113690376282},{"text":"This is yeah.","start":6.08,"end":7.2,"sentiment":"neutral","sentiment_score":0.23048636813958487},{"text":"This is Abby from Techno One in Springfield, Brisbane, sir.","start":7.2,"end":10.5,"sentiment":"neutral","sentiment_score":0.13305685445666313}],"sentiment":"neutral","sentiment_score":0.2017138000163767,"num_words":18,"start":3.36,"end":10.5},{"sentences":[{"text":"Daniel asked me to reach out to you, but I wanted to make sure I I called the right person.","start":10.719999,"end":15.46,"sentiment":"neutral","sentiment_score":-0.03497036546468735},{"text":"Is this 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Who's speaking? Yes. Hi. Good morning. Yeah. That's right. That's correct. Alright. Here we go from Dan oh, who Daniel who? Daniel I'm not I'm I'm not familiar with mister Daniel. Actually, we sure. Sure. Can be available anytime. Yeah. Yeah. So I'm just not not understanding. So this techno who? What do you what's your service? Hold on. I know that you said that two two times early, but I just wanna get some context. But yeah. What what service do you guys do? Techno one, like okay. I know you're providing, but what does that, like I don't know. I don't think I've ever spoken to you guys. This is what I mean. Yeah. One second is fine. Yeah. That's fine. Sure. Okay. Thanks. 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Who's speaking? Yes. Hi. Good morning.\n\nYeah. That's right. That's correct. Alright. Here we go from Dan oh, who Daniel who?\n\nDaniel I'm not I'm I'm not familiar with mister Daniel. Actually, we sure. Sure. Can be available anytime. Yeah.\n\nYeah. So I'm just not not understanding. So this techno who? What do you what's your service? Hold on.\n\nI know that you said that two two times early, but I just wanna get some context. But yeah. What what service do you guys do? Techno one, like okay. I know you're providing, but what does that, like I don't know.\n\nI don't think I've ever spoken to you guys. This is what I mean. Yeah. One second is fine. Yeah.\n\nThat's fine. Sure. Okay. Thanks. 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Who's speaking?\n\nChannel 0: Hi, sir.\n\nChannel 1: Yes.\n\nChannel 0: Good morning.\n\nChannel 1: Hi.\n\nChannel 0: Hi.\n\nChannel 1: Good morning.\n\nChannel 0: This is yeah. This is Abby from Techno One in Springfield, Brisbane, sir. Daniel asked me to reach out to you, but I wanted to make sure I I called the right person. Is this elvin.tung@investorkit.com.au?\n\nChannel 1: Yeah. That's right. That's correct.\n\nChannel 0: Yeah. Because we've spoken with you in the past, and I have a note here from Danielle that says that you are coming up for an IT review towards the middle of this year. Is that correct?\n\nChannel 1: Alright. Here we go from Dan oh, who Daniel who?\n\nChannel 0: Daniel from Techno one, sir. So that you are coming up for an IT review towards the middle of this year.\n\nChannel 1: Daniel I'm not I'm I'm not familiar with mister Daniel.\n\nChannel 0: That's\n\nChannel 1: Actually,\n\nChannel 0: okay.\n\nChannel 1: we\n\nChannel 0: Just to make it easy, I will let him call you.\n\nChannel 1: sure. Sure.\n\nChannel 0: When are you available?\n\nChannel 1: Can be available anytime.\n\nChannel 0: Anytime today.\n\nChannel 1: Yeah. Yeah.\n\nChannel 0: And then this is your perfect phone number to call, the 9068, last four digits?\n\nChannel 1: So I'm just not not understanding. So this techno\n\nChannel 0: Uh-huh.\n\nChannel 1: who? What\n\nChannel 0: We've\n\nChannel 1: do you what's\n\nChannel 0: spoken\n\nChannel 1: your service?\n\nChannel 0: with you in the past. So Daniel asked me to reach out to you if it is the same. You're still up for an IT review\n\nChannel 1: Hold on. I know that you said that two two times early, but I just wanna get some context.\n\nChannel 0: From TechnoWand,\n\nChannel 1: But\n\nChannel 0: sir. Daniel from TechnoWand.\n\nChannel 1: yeah. What what service do you guys do? Techno one, like\n\nChannel 0: Yeah. She we will basically for an IT review.\n\nChannel 1: okay. I know you're providing, but what does that, like I don't know. I don't think I've ever spoken to you guys. This is what I mean.\n\nChannel 0: Okay. Don't worry. Dana would love to have a quick call about it. She he just wants to ask me to confirm about it. Can he call you in, like, around 1PM or no?\n\nYou're not available\n\nChannel 1: Yeah. One\n\nChannel 0: that\n\nChannel 1: second\n\nChannel 0: time?\n\nChannel 1: is fine. Yeah. That's\n\nChannel 0: One\n\nChannel 1: fine.\n\nChannel 0: PM? Okay. Okay. Thank you, sir.\n\nChannel 1: Sure.\n\nChannel 0: Talk to you soon. Take\n\nChannel 1: Okay.\n\nChannel 0: care.\n\nChannel 1: Thanks. Bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.1999999,"end":1.52,"sentiment":"neutral","sentiment_score":-0.002561394358053803},{"text":"Who's speaking?","start":1.52,"end":2.26,"sentiment":"neutral","sentiment_score":-0.009020158555358648}],"sentiment":"neutral","sentiment_score":-0.006867237156257033,"channel":1,"num_words":3,"start":1.1999999,"end":2.26},{"sentences":[{"text":"Hi, sir.","start":3.36,"end":4.08,"sentiment":"neutral","sentiment_score":0.14814548939466476}],"sentiment":"neutral","sentiment_score":0.14814548939466476,"channel":0,"num_words":2,"start":3.36,"end":4.08},{"sentences":[{"text":"Yes.","start":3.76,"end":4.26,"sentiment":"positive","sentiment_score":0.34171485900878906}],"sentiment":"positive","sentiment_score":0.34171485900878906,"channel":1,"num_words":1,"start":3.76,"end":4.26},{"sentences":[{"text":"Good 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to make it easy, I will let him call you.","start":55.915,"end":58.32,"sentiment":"neutral","sentiment_score":0.23541350933638486}],"sentiment":"neutral","sentiment_score":0.23541350933638486,"channel":0,"num_words":11,"start":55.915,"end":58.32},{"sentences":[{"text":"sure.","start":59.37,"end":59.85,"sentiment":"neutral","sentiment_score":0.1099427044391632},{"text":"Sure.","start":59.85,"end":60.35,"sentiment":"neutral","sentiment_score":0.09375813603401184}],"sentiment":"neutral","sentiment_score":0.10185042023658752,"channel":1,"num_words":2,"start":59.37,"end":60.35},{"sentences":[{"text":"When are you available?","start":60.96,"end":62.02,"sentiment":"neutral","sentiment_score":0.06092520337551832}],"sentiment":"neutral","sentiment_score":0.06092520337551832,"channel":0,"num_words":4,"start":60.96,"end":62.02},{"sentences":[{"text":"Can be available 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soon.","start":139.995,"end":140.97499,"sentiment":"positive","sentiment_score":0.33954762667417526},{"text":"Take","start":141.11499,"end":141.435,"sentiment":"positive","sentiment_score":0.33579936623573303}],"sentiment":"positive","sentiment_score":0.3387979745864868,"channel":0,"num_words":5,"start":139.995,"end":141.435},{"sentences":[{"text":"Okay.","start":141.33295,"end":141.81294,"sentiment":"neutral","sentiment_score":0.3071576952934265}],"sentiment":"neutral","sentiment_score":0.3071576952934265,"channel":1,"num_words":1,"start":141.33295,"end":141.81294},{"sentences":[{"text":"care.","start":141.435,"end":141.935,"sentiment":"neutral","sentiment_score":0.330521821975708}],"sentiment":"neutral","sentiment_score":0.330521821975708,"channel":0,"num_words":1,"start":141.435,"end":141.935},{"sentences":[{"text":"Thanks.","start":141.81294,"end":142.31294,"sentiment":"neutral","sentiment_score":0.28168198466300964},{"text":"Bye.","start":142.37294,"end":142.87294,"sentiment":"neutral","sentiment_score":-0.08915543556213379}],"sentiment":"neutral","sentiment_score":0.09626327455043793,"channel":1,"num_words":2,"start":141.81294,"end":142.87294}]},"summary":{"result":"success","short":"Abby from Techno One in Springfield, Brisbane calls Elvin to confirm his appointment for an IT review. Elvin is unsure if he has been called by Danielle and is not familiar with Danielle. Abby asks for Danielle's availability and confirms his phone number for a quick call. They agree to schedule the call for 1 PM."},"intents":{"segments":[{"text":"This is Abby from Techno One in Springfield, Brisbane, sir. Daniel asked me to reach out to you, but I wanted to make sure I I called the right person. Is this elvin.tung@investorkit.com.au? Yeah.","start_word":15,"end_word":48,"intents":[{"intent":"Confirm identity","confidence_score":0.08922302},{"intent":"Confirm contact","confidence_score":0.18117595}]},{"text":"Daniel asked me to reach out to you, but I wanted to make sure I I called the right person. Is this elvin.tung@investorkit.com.au? Yeah.","start_word":25,"end_word":48,"intents":[{"intent":"Request callback","confidence_score":0.019430894}]},{"text":"When are you available? Can be available anytime. Anytime today. Yeah.","start_word":148,"end_word":158,"intents":[{"intent":"Confirm availability","confidence_score":0.018419702}]},{"text":"You're still up for an IT review Hold on.","start_word":213,"end_word":221,"intents":[{"intent":"Schedule it review","confidence_score":0.1833842}]},{"text":"What what service do you guys do? Techno one, like Yeah.","start_word":247,"end_word":257,"intents":[{"intent":"Confirm service service","confidence_score":0.0030891616}]},{"text":"Dana would love to have a quick call about it. She he just wants to ask me to confirm about it. Can he call you in, like, around 1PM or no?","start_word":296,"end_word":326,"intents":[{"intent":"Schedule call","confidence_score":0.09265567}]},{"text":"You're not available Yeah.","start_word":327,"end_word":330,"intents":[{"intent":"Confirm service availability","confidence_score":0.17916319}]}]},"sentiments":{"segments":[{"text":"Hello. Who's speaking? Hi, sir.","start_word":0,"end_word":4,"sentiment":"neutral","sentiment_score":0.058429475873708725},{"text":"Yes. Good morning.","start_word":5,"end_word":7,"sentiment":"positive","sentiment_score":0.43620777130126953},{"text":"Hi. Hi. Good This morning. is yeah. This is Abby from Techno One in Springfield, Brisbane, sir. Daniel asked me to reach out to you, but I wanted to make sure I I called the right person. Is this elvin.tung@investorkit.com.au? Yeah. That's right. That's correct. Yeah. Because we've spoken with you in the past, and I have a note here from Danielle that says that you are coming up for an IT review towards the middle of this year. Is that correct? Alright. Here we go from Dan oh, who Daniel who? Daniel from Techno one, sir. So that you are coming up for an IT review towards the middle of this year. Daniel I'm not I'm I'm not familiar with mister Daniel. That's Actually, okay. we Just to make it easy, I will let him call you. sure. Sure. When are you available? Can be available anytime. Anytime today. Yeah. Yeah. And then this is your perfect phone number to call, the 9068, last four digits?","start_word":8,"end_word":174,"sentiment":"neutral","sentiment_score":0.07638319581747055},{"text":"So I'm just not not understanding.","start_word":175,"end_word":180,"sentiment":"negative","sentiment_score":-0.4845164716243744},{"text":"So this techno Uh-huh. who? What We've do you what's spoken your service? with you in the past. So Daniel asked me to reach out to you if it is the same. You're still up for an IT review Hold on. I know that you said that two two times early, but I just wanna get some context. From TechnoWand, But sir. Daniel from TechnoWand. yeah. What what service do you guys do? Techno one, like Yeah. She we will basically for an IT review. okay. I know you're providing, but what does that, like I don't know. I don't think I've ever spoken to you guys. This is what I mean. Okay. Don't worry.","start_word":181,"end_word":295,"sentiment":"neutral","sentiment_score":-0.03656408563256264},{"text":"Dana would love to have a quick call about it.","start_word":296,"end_word":305,"sentiment":"positive","sentiment_score":0.400549829006195},{"text":"She he just wants to ask me to confirm about it. Can he call you in, like, around 1PM or no? You're not available Yeah. One that second time? is fine. Yeah. That's One fine. PM? Okay. Okay.","start_word":306,"end_word":343,"sentiment":"neutral","sentiment_score":0.04765312746167183},{"text":"Thank you, sir. Sure. Talk to you soon.","start_word":344,"end_word":351,"sentiment":"positive","sentiment_score":0.4022535979747772},{"text":"Take Okay. care.","start_word":352,"end_word":354,"sentiment":"neutral","sentiment_score":0.3222316801548004},{"text":"Thanks.","start_word":355,"end_word":355,"sentiment":"positive","sentiment_score":0.42175543308258057},{"text":"Bye.","start_word":356,"end_word":356,"sentiment":"neutral","sentiment_score":0.13942134380340576}],"average":{"sentiment":"neutral","sentiment_score":0.05137096784351914}}}}