{"metadata":{"transaction_key":"deprecated","request_id":"019e5e02-8327-7062-9648-054651ecc8d3","sha256":"fa591950b3e5c7ce62e9b0b29f82affc64a8e3ae19a35ae79df70344c29fa8cd","created":"2026-05-25T07:21:25.214Z","duration":400.24792,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":1078,"output_tokens":81},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":1204,"output_tokens":1207},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":1204,"output_tokens":52}},"results":{"channels":[{"alternatives":[{"transcript":"Hi. You have reached Airtel accounts. How may I help you today? Mhmm. Mhmm. Okay. Got it. I appreciate your call today, and I'll just need to confirm to whom I'm speaking with. May I have your full name, please? Thank you. Nice to have you on the line, Sophie. So for clarification, you're paying the account on a monthly basis once a month. We are just processing the automatic payment between the fifth the till the tenth of the month. But it's once a month. Yeah. Yes. That's correct. It runs those dates. Yeah. It can follow any day, but it started the fifth the fifth. So for example, our back end account manager processed the payment the fifteenth, you don't have the funds available. The next day, please ensure that funds are available. So it will be processing from fifteenth till the tenth just to make sure those payments will be posted on time, and we do have the allotted time for clearing period to avoid any late fee on the account. But it's once a week, not fortnightly. No. We cannot. But it's most importantly, you do have the funds available between those dates. If you don't have the '15, that would be the fifth, that would be fine. If you don't have the sixth, just make sure that you do have the funds available not after the tenth. Sure. Let me check here. Let me just go back to your account. Okay? Bear with me here. Actually, your plan is super basic, which is $69.95. What you are seeing from your customer portal is $63.59. That's not included the 10% tax. But once it's generated, it's, plus 10% of GST or tax. So the total amount that you are paying on a monthly basis based on your Internet service plan is $69.95. K? Yes. You're welcome. And also for your reference, the invoice is being sent every first. Okay? Every first of each month. But it doesn't mean that you need to pay the first. That's our billing invoices being sent to our customer. Even though you do have a payment set up, you still receive the invoice for your reference, of course, that you are still seeing your invoice every month. Alright. So, basically, here but, I'm showing in here that you signed up for twelve month contract. So technically, we've already encoded your discounted period. So until December of this year, you you you will be receiving a 15% discount. Anyway, it will be shown from your invoice from August. K? Because the the invoice for July will covering the days only because we are putting your we are giving you the first month free and then the a prop payment you made. Reason why you don't have any invoice for this coming month. K? Your next invoice will be on July. Okay? Then if you do have any questions or clarification, if you have any problem with the service, please feel free to give us a call, and we'll be more than happy to help. Okay? Mm-mm. Mm-mm. Oh, so, basically, your router position from your living room? Oh, oh, okay. So so when you are in the bedroom, it your service is getting slow. Is that what you're trying to say? Oh, okay. But I do believe in reference with that, it really depends from the plan that you're using since since you aren't a super basic. But here's what I'm going to do. I will also mention your concern to our tech team, and that way they can check it out for you. Okay? They will send you an SMS, email, or we'll call you. Alright? So just response if they sent you an email instruction. That way, they could do the further investigation about that. But I will endorse that concern you mentioned to our tech team. Alright. Any further questions now for now? You're most welcome. It's my pleasure to help you today and talk to you. Have a good one, and be safe. Thank you. 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You have reached Airtel accounts. How may I help you today? Mhmm. Mhmm.\n\nOkay. Got it. I appreciate your call today, and I'll just need to confirm to whom I'm speaking with. May I have your full name, please? Thank you.\n\nNice to have you on the line, Sophie. So for clarification, you're paying the account on a monthly basis once a month. We are just processing the automatic payment between the fifth the till the tenth of the month. But it's once a month. Yeah.\n\nYes. That's correct. It runs those dates. Yeah. It can follow any day, but it started the fifth the fifth.\n\nSo for example, our back end account manager processed the payment the fifteenth, you don't have the funds available. The next day, please ensure that funds are available. So it will be processing from fifteenth till the tenth just to make sure those payments will be posted on time, and we do have the allotted time for clearing period to avoid any late fee on the account. But it's once a week, not fortnightly. No.\n\nWe cannot. But it's most importantly, you do have the funds available between those dates. If you don't have the '15, that would be the fifth, that would be fine. If you don't have the sixth, just make sure that you do have the funds available not after the tenth. Sure.\n\nLet me check here. Let me just go back to your account. Okay? Bear with me here. Actually, your plan is super basic, which is $69.95.\n\nWhat you are seeing from your customer portal is $63.59. That's not included the 10% tax. But once it's generated, it's, plus 10% of GST or tax. So the total amount that you are paying on a monthly basis based on your Internet service plan is $69.95. K?\n\nYes. You're welcome. And also for your reference, the invoice is being sent every first. Okay? Every first of each month.\n\nBut it doesn't mean that you need to pay the first. That's our billing invoices being sent to our customer. Even though you do have a payment set up, you still receive the invoice for your reference, of course, that you are still seeing your invoice every month. Alright. So, basically, here but, I'm showing in here that you signed up for twelve month contract.\n\nSo technically, we've already encoded your discounted period. So until December of this year, you you you will be receiving a 15% discount. Anyway, it will be shown from your invoice from August. K? Because the the invoice for July will covering the days only because we are putting your we are giving you the first month free and then the a prop payment you made.\n\nReason why you don't have any invoice for this coming month. K? Your next invoice will be on July. Okay? Then if you do have any questions or clarification, if you have any problem with the service, please feel free to give us a call, and we'll be more than happy to help.\n\nOkay? Mm-mm. Mm-mm. Oh, so, basically, your router position from your living room? Oh, oh, okay.\n\nSo so when you are in the bedroom, it your service is getting slow. Is that what you're trying to say? Oh, okay. But I do believe in reference with that, it really depends from the plan that you're using since since you aren't a super basic. But here's what I'm going to do.\n\nI will also mention your concern to our tech team, and that way they can check it out for you. Okay? They will send you an SMS, email, or we'll call you. Alright? So just response if they sent you an email instruction.\n\nThat way, they could do the further investigation about that. But I will endorse that concern you mentioned to our tech team. Alright. Any further questions now for now? You're most welcome.\n\nIt's my pleasure to help you today and talk to you. Have a good one, and be safe. Thank you. Bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.39999998,"end":0.71999997,"sentiment":"neutral","sentiment_score":0.13881899416446686},{"text":"You have reached Airtel accounts.","start":0.71999997,"end":2.3999999,"sentiment":"neutral","sentiment_score":0.15602708756923675},{"text":"How may I help you today?","start":2.3999999,"end":3.62,"sentiment":"neutral","sentiment_score":0.23411750545104346},{"text":"Mhmm.","start":8.8,"end":9.3,"sentiment":"neutral","sentiment_score":0.04675259068608284},{"text":"Mhmm.","start":16.375,"end":16.875,"sentiment":"neutral","sentiment_score":0.01898401975631714}],"sentiment":"neutral","sentiment_score":0.1706711482256651,"num_words":14,"start":0.39999998,"end":16.875},{"sentences":[{"text":"Okay.","start":38.32,"end":38.82,"sentiment":"neutral","sentiment_score":0.07209823280572891},{"text":"Got it.","start":38.88,"end":39.465,"sentiment":"neutral","sentiment_score":0.15074481070041656},{"text":"I appreciate your call today, and I'll just need to confirm to whom I'm speaking with.","start":39.625,"end":43.705,"sentiment":"neutral","sentiment_score":0.3244192758575082},{"text":"May I have your full name, please?","start":43.705,"end":45.725,"sentiment":"neutral","sentiment_score":0.11292314103671483},{"text":"Thank you.","start":48.745,"end":49.225,"sentiment":"neutral","sentiment_score":0.13023952394723892}],"sentiment":"neutral","sentiment_score":0.2362584751099348,"num_words":28,"start":38.32,"end":49.225},{"sentences":[{"text":"Nice to have you on the line, Sophie.","start":49.225,"end":51.085,"sentiment":"positive","sentiment_score":0.4104717820882797},{"text":"So for clarification, you're paying the account on a monthly basis once a month.","start":51.625,"end":58.219997,"sentiment":"neutral","sentiment_score":0.08895063746188368},{"text":"We are just processing the automatic payment between the fifth the till the tenth of the month.","start":58.6,"end":65.58,"sentiment":"neutral","sentiment_score":0.07622888399397626},{"text":"But it's once a month.","start":66.28,"end":68.085,"sentiment":"neutral","sentiment_score":-0.0016251460183411837},{"text":"Yeah.","start":69.445,"end":69.945,"sentiment":"neutral","sentiment_score":0.010421033948659897}],"sentiment":"neutral","sentiment_score":0.129494878065048,"num_words":45,"start":49.225,"end":69.945},{"sentences":[{"text":"Yes.","start":71.125,"end":71.625,"sentiment":"neutral","sentiment_score":0.0217973068356514},{"text":"That's correct.","start":72.725,"end":73.525,"sentiment":"neutral","sentiment_score":0.059365566819906235},{"text":"It runs those dates.","start":73.525,"end":75.065,"sentiment":"neutral","sentiment_score":0.04278589691966772},{"text":"Yeah.","start":82.81,"end":83.13,"sentiment":"neutral","sentiment_score":0.00016593001782894137},{"text":"It can follow any day, but it started the fifth the fifth.","start":83.13,"end":88.43,"sentiment":"neutral","sentiment_score":-0.03692937425027291}],"sentiment":"neutral","sentiment_score":-0.006565726641565561,"num_words":20,"start":71.125,"end":88.43},{"sentences":[{"text":"So for example, our back end account manager processed the payment the fifteenth, you don't have the funds available.","start":88.57,"end":96.045,"sentiment":"neutral","sentiment_score":-0.09627776161620491},{"text":"The next day, please ensure that funds are available.","start":96.665,"end":99.325005,"sentiment":"neutral","sentiment_score":0.009875417169597413},{"text":"So it will be processing from fifteenth till the tenth just to make sure those payments will be posted on time, and we do have the allotted time for clearing period to avoid any late fee on the account.","start":99.545,"end":116.4,"sentiment":"neutral","sentiment_score":0.06037155280892666},{"text":"But it's once a week, not fortnightly.","start":117.26,"end":119.600006,"sentiment":"neutral","sentiment_score":-0.16578440474612371},{"text":"No.","start":127.585,"end":127.745,"sentiment":"negative","sentiment_score":-0.3673773407936096}],"sentiment":"neutral","sentiment_score":-0.012183684408664703,"num_words":75,"start":88.57,"end":127.745},{"sentences":[{"text":"We cannot.","start":127.745,"end":128.405,"sentiment":"neutral","sentiment_score":-0.3285185918211937},{"text":"But it's most importantly, you do have the funds available between those dates.","start":128.545,"end":134.865,"sentiment":"neutral","sentiment_score":0.3112084934344658},{"text":"If you don't have the '15, that would be the fifth, that would be fine.","start":134.865,"end":138.62999,"sentiment":"neutral","sentiment_score":0.08345646597445011},{"text":"If you don't have the sixth, just make sure that you do have the funds available not after the tenth.","start":138.62999,"end":146.81,"sentiment":"neutral","sentiment_score":0.04658561442047358},{"text":"Sure.","start":153.685,"end":154.185,"sentiment":"neutral","sentiment_score":0.13402336835861206}],"sentiment":"neutral","sentiment_score":0.11188737014491185,"num_words":51,"start":127.745,"end":154.185},{"sentences":[{"text":"Let me check here.","start":156.565,"end":157.865,"sentiment":"neutral","sentiment_score":0.0641571069136262},{"text":"Let me just go back to your account.","start":160.325,"end":162.16501,"sentiment":"neutral","sentiment_score":0.04100216459482908},{"text":"Okay?","start":162.16501,"end":162.565,"sentiment":"neutral","sentiment_score":0.055115342140197754},{"text":"Bear with me here.","start":162.565,"end":163.785,"sentiment":"neutral","sentiment_score":0.06570365745574236},{"text":"Actually, your plan is super basic, which is $69.95.","start":164.64,"end":170.18,"sentiment":"neutral","sentiment_score":0.16392221219009823}],"sentiment":"neutral","sentiment_score":0.09145675484950726,"num_words":26,"start":156.565,"end":170.18},{"sentences":[{"text":"What you are seeing from your customer portal is $63.59.","start":170.4,"end":174.56,"sentiment":"neutral","sentiment_score":0.11900238916277886},{"text":"That's not included the 10% tax.","start":174.56,"end":177.285,"sentiment":"neutral","sentiment_score":-0.02937757681744794},{"text":"But once it's generated, it's, plus 10% of GST or tax.","start":177.52501,"end":183.365,"sentiment":"neutral","sentiment_score":0.09378619627519087},{"text":"So the total amount that you are paying on a monthly basis based on your Internet service plan is $69.95.","start":183.365,"end":191.705,"sentiment":"neutral","sentiment_score":0.16763607151806353},{"text":"K?","start":194.62,"end":195.12,"sentiment":"neutral","sentiment_score":0.03126846253871918}],"sentiment":"neutral","sentiment_score":0.11311242672187898,"num_words":48,"start":170.4,"end":195.12},{"sentences":[{"text":"Yes.","start":196.54,"end":197.04,"sentiment":"neutral","sentiment_score":0.3153228759765625},{"text":"You're welcome.","start":197.9,"end":198.7,"sentiment":"positive","sentiment_score":0.6148428916931152},{"text":"And also for your reference, the invoice is being sent every first.","start":198.7,"end":204.31999,"sentiment":"positive","sentiment_score":0.3488793224096298},{"text":"Okay?","start":204.54,"end":205.04,"sentiment":"neutral","sentiment_score":0.18715600669384003},{"text":"Every first of each month.","start":205.09999,"end":206.22,"sentiment":"neutral","sentiment_score":0.18863374292850493}],"sentiment":"neutral","sentiment_score":0.3267564404578436,"num_words":21,"start":196.54,"end":206.22},{"sentences":[{"text":"But it doesn't mean that you need to pay the first.","start":206.22,"end":209.355,"sentiment":"neutral","sentiment_score":0.04839664257385514},{"text":"That's our billing invoices being sent to our customer.","start":209.41501,"end":214.235,"sentiment":"neutral","sentiment_score":0.2591218683454726},{"text":"Even though you do have a payment set up, you still receive the invoice for your reference, of course, that you are still seeing your invoice every month.","start":215.095,"end":224.04,"sentiment":"neutral","sentiment_score":0.26861983058708055},{"text":"Alright.","start":227.64,"end":228.14,"sentiment":"neutral","sentiment_score":0.16637460887432098},{"text":"So, basically, here but, I'm showing in here that you signed up for twelve month contract.","start":228.28,"end":235.57999,"sentiment":"neutral","sentiment_score":0.16898106038570404}],"sentiment":"neutral","sentiment_score":0.20393671869085386,"num_words":65,"start":206.22,"end":235.57999},{"sentences":[{"text":"So technically, we've already encoded your discounted period.","start":236.225,"end":242.085,"sentiment":"neutral","sentiment_score":0.23767317086458206},{"text":"So until December of this year, you you you will be receiving a 15% discount.","start":242.465,"end":250.96,"sentiment":"neutral","sentiment_score":0.3088308612505595},{"text":"Anyway, it will be shown from your invoice from August.","start":250.96,"end":255.22,"sentiment":"neutral","sentiment_score":0.21451621502637863},{"text":"K?","start":255.44,"end":255.68001,"sentiment":"neutral","sentiment_score":-0.024101611226797104},{"text":"Because the the invoice for July will covering the days only because we are putting your we are giving you the first month free and then the a prop payment you made.","start":255.68001,"end":274.465,"sentiment":"neutral","sentiment_score":-0.023061136715114117}],"sentiment":"neutral","sentiment_score":0.11995382499739979,"num_words":66,"start":236.225,"end":274.465},{"sentences":[{"text":"Reason why you don't have any invoice for this coming month.","start":274.685,"end":279.83002,"sentiment":"neutral","sentiment_score":-0.19598912515423514},{"text":"K?","start":279.89,"end":280.21002,"sentiment":"neutral","sentiment_score":0.007760070264339447},{"text":"Your next invoice will be on July.","start":280.21002,"end":282.55002,"sentiment":"neutral","sentiment_score":0.027332092502287457},{"text":"Okay?","start":285.65002,"end":286.15002,"sentiment":"neutral","sentiment_score":0.08237290382385254},{"text":"Then if you do have any questions or clarification, if you have any problem with the service, please feel free to give us a call, and we'll be more than happy to help.","start":286.29,"end":296.745,"sentiment":"neutral","sentiment_score":0.23757797468340758}],"sentiment":"neutral","sentiment_score":0.11255944168792581,"num_words":53,"start":274.685,"end":296.745},{"sentences":[{"text":"Okay?","start":296.745,"end":297.245,"sentiment":"neutral","sentiment_score":0.04030332714319229},{"text":"Mm-mm.","start":314.76,"end":314.97336,"sentiment":"neutral","sentiment_score":-0.07391558587551117},{"text":"Mm-mm.","start":314.97336,"end":315.18668,"sentiment":"neutral","sentiment_score":-0.044611506164073944},{"text":"Oh, so, basically, your router position from your living room?","start":315.18668,"end":319.74002,"sentiment":"neutral","sentiment_score":-0.059107321128249166},{"text":"Oh, oh, okay.","start":326.395,"end":329.455,"sentiment":"neutral","sentiment_score":-0.12192007899284363}],"sentiment":"neutral","sentiment_score":-0.06469107582233846,"num_words":16,"start":296.745,"end":329.455},{"sentences":[{"text":"So so when you are in the bedroom, it your service is getting slow.","start":329.75497,"end":335.54,"sentiment":"neutral","sentiment_score":-0.22596567124128342},{"text":"Is that what you're trying to say?","start":335.54,"end":337.32,"sentiment":"neutral","sentiment_score":-0.14883363672665187},{"text":"Oh, okay.","start":343.86002,"end":344.92,"sentiment":"neutral","sentiment_score":-0.067332087084651},{"text":"But I do believe in reference with that, it really depends from the plan that you're using since since you aren't a super basic.","start":345.14,"end":351.815,"sentiment":"neutral","sentiment_score":-0.11525039654225111},{"text":"But here's what I'm going to do.","start":352.03497,"end":353.97498,"sentiment":"neutral","sentiment_score":-0.024922514068228856}],"sentiment":"neutral","sentiment_score":-0.13482381748380484,"num_words":54,"start":329.75497,"end":353.97498},{"sentences":[{"text":"I will also mention your concern to our tech team, and that way they can check it out for you.","start":354.115,"end":360.275,"sentiment":"neutral","sentiment_score":-0.003198452852666378},{"text":"Okay?","start":360.275,"end":360.775,"sentiment":"neutral","sentiment_score":0.002205101773142814},{"text":"They will send you an SMS, email, or we'll call you.","start":360.91498,"end":364.52,"sentiment":"neutral","sentiment_score":-0.0009964019356464798},{"text":"Alright?","start":366.58,"end":367.08,"sentiment":"neutral","sentiment_score":0.026565037667751312},{"text":"So just response if they sent you an email instruction.","start":367.22,"end":370.59998,"sentiment":"neutral","sentiment_score":0.008644249476492404}],"sentiment":"neutral","sentiment_score":0.0009368175781483567,"num_words":43,"start":354.115,"end":370.59998},{"sentences":[{"text":"That way, they could do the further investigation about that.","start":371.22,"end":374.34,"sentiment":"neutral","sentiment_score":-0.02271535024046898},{"text":"But I will endorse that concern you mentioned to our tech team.","start":374.34,"end":382.715,"sentiment":"neutral","sentiment_score":0.018262495907644432},{"text":"Alright.","start":382.715,"end":383.195,"sentiment":"neutral","sentiment_score":0.07495546340942383},{"text":"Any further questions now for now?","start":383.195,"end":385.775,"sentiment":"neutral","sentiment_score":0.06014565813044707},{"text":"You're most welcome.","start":389.56293,"end":390.60294,"sentiment":"positive","sentiment_score":0.831144909063975}],"sentiment":"neutral","sentiment_score":0.09128939337097108,"num_words":32,"start":371.22,"end":390.60294},{"sentences":[{"text":"It's my pleasure to help you today and talk to you.","start":390.60294,"end":393.34293,"sentiment":"positive","sentiment_score":0.875413948839361},{"text":"Have a good one, and be safe.","start":393.40292,"end":395.10294,"sentiment":"positive","sentiment_score":0.7123315589768546},{"text":"Thank you.","start":397.64294,"end":398.28293,"sentiment":"positive","sentiment_score":0.7699149250984192},{"text":"Bye.","start":398.28293,"end":398.78293,"sentiment":"neutral","sentiment_score":-0.11902805417776108}],"sentiment":"positive","sentiment_score":0.7636512450519062,"num_words":21,"start":390.60294,"end":398.78293}]}}]},{"alternatives":[{"transcript":"Hello, Hara. I just received an email from Airtel regarding important payment guidelines effective June 2026. And I'll just go to the payment processing schedule, which says all payments will be processed between the fifth and the tenth of each month. So my question is the Internet, are we paying monthly or fortnightly? It's actually not well. Mhmm. Mhmm. Oh, between, oh, between fifth and tenth between those days. Oh, Yeah. So it can fall on any day, or it depends when you started? So you can't so you can't choose which dates between the fifth to tenth? Okay. So can you confirm what I'm paying monthly? Is it 60 three 059. Okay. Roughly $70. Okay. Thank you. Mhmm. Okay. Yes. Alright. Okay. Another issue is when I'm in the because my black box is in this bedroom. So sometimes when I'm in the sitting room, the network is kinda slow. It's in the bedroom because the black box is in the bedroom, and I can't move it. When I'm in the sitting room, it's kinda slow sometimes. Okay. Okay. Yeah. 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Hara. I just received an email from Airtel regarding important payment guidelines effective June 2026. And I'll just go to the payment processing schedule, which says all payments will be processed between the fifth and the tenth of each month. So my question is the Internet, are we paying monthly or fortnightly? It's actually not well.\n\nMhmm. Mhmm. Oh, between, oh, between fifth and tenth between those days. Oh, Yeah. So it can fall on any day, or it depends when you started?\n\nSo you can't so you can't choose which dates between the fifth to tenth? Okay. So can you confirm what I'm paying monthly? Is it 60 three 059. Okay.\n\nRoughly $70. Okay. Thank you. Mhmm. Okay.\n\nYes. Alright. Okay. Another issue is when I'm in the because my black box is in this bedroom. So sometimes when I'm in the sitting room, the network is kinda slow.\n\nIt's in the bedroom because the black box is in the bedroom, and I can't move it. When I'm in the sitting room, it's kinda slow sometimes. Okay. Okay. Yeah.\n\nAll all good. Thank you. Okay. Thanks. Bye.","paragraphs":[{"sentences":[{"text":"Hello, Hara.","start":5.3599997,"end":6.08,"sentiment":"neutral","sentiment_score":0.055137353017926216},{"text":"I just received an email from Airtel regarding important payment guidelines effective June 2026.","start":6.08,"end":15.619999,"sentiment":"neutral","sentiment_score":0.04523723678929465},{"text":"And I'll just go to the payment processing schedule, which says all payments will be processed between the fifth and the tenth of each month.","start":17.065,"end":29.164999,"sentiment":"neutral","sentiment_score":0.025843506082892417},{"text":"So my question is the Internet, are we paying monthly or fortnightly?","start":30.21,"end":36.71,"sentiment":"neutral","sentiment_score":-0.004870067486384262},{"text":"It's actually not 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you can't so you can't choose which dates between the fifth to tenth?","start":117.38,"end":125.56,"sentiment":"neutral","sentiment_score":-0.09544313752225467},{"text":"Okay.","start":148.01999,"end":148.51999,"sentiment":"neutral","sentiment_score":0.10012727975845336},{"text":"So can you confirm what I'm paying monthly?","start":148.65999,"end":152.84,"sentiment":"neutral","sentiment_score":0.10226859617978334},{"text":"Is it 60 three 059.","start":153.78,"end":159.285,"sentiment":"neutral","sentiment_score":0.06313595548272133},{"text":"Okay.","start":192.745,"end":193.245,"sentiment":"neutral","sentiment_score":0.05197738856077194}],"sentiment":"neutral","sentiment_score":-0.0017334727634643686,"num_words":29,"start":117.38,"end":193.245},{"sentences":[{"text":"Roughly $70.","start":194.185,"end":195.885,"sentiment":"neutral","sentiment_score":0.0427012424916029},{"text":"Okay.","start":196.025,"end":196.525,"sentiment":"neutral","sentiment_score":0.1723217815160751},{"text":"Thank you.","start":196.585,"end":197.405,"sentiment":"positive","sentiment_score":0.6512350142002106},{"text":"Mhmm.","start":225.235,"end":225.475,"sentiment":"neutral","sentiment_score":0.09141118824481964},{"text":"Okay.","start":225.475,"end":225.975,"sentiment":"neutral","sentiment_score":0.13315702974796295}],"sentiment":"neutral","sentiment_score":0.254966073270355,"num_words":7,"start":194.185,"end":225.975},{"sentences":[{"text":"Yes.","start":229.22,"end":229.72,"sentiment":"neutral","sentiment_score":0.21143072843551636},{"text":"Alright.","start":284.345,"end":284.845,"sentiment":"neutral","sentiment_score":0.10159647464752196},{"text":"Okay.","start":287.24,"end":287.74,"sentiment":"neutral","sentiment_score":0.14491400122642517},{"text":"Another issue is when I'm in the because my black box is in this bedroom.","start":298.855,"end":305.755,"sentiment":"neutral","sentiment_score":-0.25945564210414884},{"text":"So sometimes when I'm in the sitting room, the network is kinda slow.","start":306.455,"end":312.155,"sentiment":"negative","sentiment_score":-0.3643484963820531}],"sentiment":"neutral","sentiment_score":-0.26356206065224064,"num_words":31,"start":229.22,"end":312.155},{"sentences":[{"text":"It's in the bedroom because the black box is in the bedroom, and I can't move it.","start":321.47998,"end":328.13498,"sentiment":"neutral","sentiment_score":-0.12580387250465505},{"text":"When I'm in the sitting room, it's kinda slow sometimes.","start":338.275,"end":342.63,"sentiment":"neutral","sentiment_score":-0.21551420390605927},{"text":"Okay.","start":365.605,"end":366.105,"sentiment":"neutral","sentiment_score":0.01877673715353012},{"text":"Okay.","start":381.41,"end":381.91,"sentiment":"neutral","sentiment_score":0.014550918713212012},{"text":"Yeah.","start":386.85498,"end":387.175,"sentiment":"neutral","sentiment_score":0.19487442076206207}],"sentiment":"neutral","sentiment_score":-0.13552019316703082,"num_words":30,"start":321.47998,"end":387.175},{"sentences":[{"text":"All all good.","start":387.175,"end":388.375,"sentiment":"positive","sentiment_score":0.46265410383542377},{"text":"Thank you.","start":388.375,"end":389.19498,"sentiment":"positive","sentiment_score":0.4756917357444763},{"text":"Okay.","start":393.42294,"end":393.92294,"sentiment":"positive","sentiment_score":0.5302814245223999},{"text":"Thanks.","start":396.94293,"end":397.42294,"sentiment":"positive","sentiment_score":0.7780486345291138},{"text":"Bye.","start":397.42294,"end":397.92294,"sentiment":"positive","sentiment_score":0.5407252311706543}],"sentiment":"positive","sentiment_score":0.523550134152174,"num_words":8,"start":387.175,"end":397.92294}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hi. You have reached Airtel accounts. How may I help you today?\n\nChannel 1: Hello, Hara. I just received an email from\n\nChannel 0: Mhmm.\n\nChannel 1: Airtel regarding important payment guidelines effective June 2026.\n\nChannel 0: Mhmm.\n\nChannel 1: And I'll just go to the payment processing schedule, which says all payments will be processed between the fifth and the tenth of each month. So my question is the Internet, are we paying monthly or fortnightly?\n\nChannel 0: Okay. Got it. I appreciate your call today, and I'll just need to confirm to whom I'm speaking with. May I have your full name, please?\n\nChannel 1: It's actually not well.\n\nChannel 0: Thank you. Nice to have you on the line, Sophie. So for clarification, you're paying the account on a monthly basis once a month. We are just processing the automatic payment between the fifth the till the tenth of the month.\n\nChannel 1: Mhmm.\n\nChannel 0: But\n\nChannel 1: Mhmm.\n\nChannel 0: it's\n\nChannel 1: Oh,\n\nChannel 0: once\n\nChannel 1: between,\n\nChannel 0: a month.\n\nChannel 1: oh, between fifth\n\nChannel 0: Yeah.\n\nChannel 1: and tenth between\n\nChannel 0: Yes.\n\nChannel 1: those days. Oh,\n\nChannel 0: That's correct. It runs those dates.\n\nChannel 1: Yeah. So it can fall on any day, or it depends when you started?\n\nChannel 0: Yeah. It can follow any day, but it started the fifth the fifth. So for example, our back end account manager processed the payment the fifteenth, you don't have the funds available. The next day, please ensure that funds are available. So it will be processing from fifteenth till the tenth just to make sure those payments will be posted on time, and we do have the allotted time for clearing period to avoid any late fee on the account.\n\nBut\n\nChannel 1: So\n\nChannel 0: it's once\n\nChannel 1: you can't\n\nChannel 0: a week, not fortnightly.\n\nChannel 1: so you can't choose which dates between the fifth to tenth?\n\nChannel 0: No. We cannot. But it's most importantly, you do have the funds available between those dates. If you don't have the '15, that would be the fifth, that would be fine. If you don't have the sixth, just make sure that you do have the funds available not after the tenth.\n\nChannel 1: Okay. So can you confirm what I'm paying monthly?\n\nChannel 0: Sure.\n\nChannel 1: Is it\n\nChannel 0: Let\n\nChannel 1: 60\n\nChannel 0: me check\n\nChannel 1: three\n\nChannel 0: here.\n\nChannel 1: 059.\n\nChannel 0: Let me just go back to your account. Okay? Bear with me here. Actually, your plan is super basic, which is $69.95. What you are seeing from your customer portal is $63.59.\n\nThat's not included the 10% tax. But once it's generated, it's, plus 10% of GST or tax. So the total amount that you are paying on a monthly basis based on your Internet service plan is $69.95.\n\nChannel 1: Okay. Roughly\n\nChannel 0: K?\n\nChannel 1: $70. Okay.\n\nChannel 0: Yes.\n\nChannel 1: Thank you.\n\nChannel 0: You're welcome. And also for your reference, the invoice is being sent every first. Okay? Every first of each month. But it doesn't mean that you need to pay the first.\n\nThat's our billing invoices being sent to our customer. Even though you do have a payment set up, you still receive the invoice for your reference, of course, that you are still seeing your invoice every month.\n\nChannel 1: Mhmm. Okay.\n\nChannel 0: Alright. So,\n\nChannel 1: Yes.\n\nChannel 0: basically, here but, I'm showing in here that you signed up for twelve month contract. So technically, we've already encoded your discounted period. So until December of this year, you you you will be receiving a 15% discount. Anyway, it will be shown from your invoice from August. K?\n\nBecause the the invoice for July will covering the days only because we are putting your we are giving you the first month free and then the a prop payment you made. Reason why you don't have any invoice for this coming month. K? Your next invoice will be on July.\n\nChannel 1: Alright.\n\nChannel 0: Okay? Then if you do\n\nChannel 1: Okay.\n\nChannel 0: have any questions or clarification, if you have any problem with the service, please feel free to give us a call, and we'll be more than happy to help. Okay?\n\nChannel 1: Another issue is when I'm in the because my black box is in this bedroom. So sometimes when I'm in the sitting room, the network is kinda slow.\n\nChannel 0: Mm-mm. Mm-mm. Oh, so, basically, your router position from your living room?\n\nChannel 1: It's in the bedroom because the black box is in the bedroom, and I can't\n\nChannel 0: Oh,\n\nChannel 1: move it.\n\nChannel 0: oh, okay. So so when you are in the bedroom, it your service is getting slow. Is that what you're trying to say?\n\nChannel 1: When I'm in the sitting room, it's kinda slow sometimes.\n\nChannel 0: Oh, okay. But I do believe in reference with that, it really depends from the plan that you're using since since you aren't a super basic. But here's what I'm going to do. I will also mention your concern to our tech team, and that way they can check it out for you. Okay?\n\nThey will send you an SMS, email, or we'll call you.\n\nChannel 1: Okay.\n\nChannel 0: Alright? So just response if they sent you an email instruction. That way, they could do the further investigation about that. But I will endorse that concern you mentioned to our tech\n\nChannel 1: Okay.\n\nChannel 0: team. Alright. Any further questions now for now?\n\nChannel 1: Yeah. All all good. Thank you.\n\nChannel 0: You're most welcome. It's my pleasure to help you today and talk to you. Have\n\nChannel 1: Okay.\n\nChannel 0: a good one, and be safe.\n\nChannel 1: Thanks. Bye.\n\nChannel 0: Thank you. Bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.39999998,"end":0.71999997,"sentiment":"neutral","sentiment_score":0.13881899416446686},{"text":"You have reached Airtel accounts.","start":0.71999997,"end":2.3999999,"sentiment":"neutral","sentiment_score":0.15602708756923675},{"text":"How may I help you today?","start":2.3999999,"end":3.62,"sentiment":"neutral","sentiment_score":0.23411750545104346}],"sentiment":"neutral","sentiment_score":0.19363828872640929,"channel":0,"num_words":12,"start":0.39999998,"end":3.62},{"sentences":[{"text":"Hello, Hara.","start":5.3599997,"end":6.08,"sentiment":"neutral","sentiment_score":0.055137353017926216},{"text":"I just received an email from","start":6.08,"end":8.88,"sentiment":"neutral","sentiment_score":0.04956068160633246}],"sentiment":"neutral","sentiment_score":0.0509548494592309,"channel":1,"num_words":8,"start":5.3599997,"end":8.88},{"sentences":[{"text":"Mhmm.","start":8.8,"end":9.3,"sentiment":"neutral","sentiment_score":0.04675259068608284}],"sentiment":"neutral","sentiment_score":0.04675259068608284,"channel":0,"num_words":1,"start":8.8,"end":9.3},{"sentences":[{"text":"Airtel regarding important payment guidelines effective June 2026.","start":8.88,"end":15.619999,"sentiment":"neutral","sentiment_score":0.041994653176516294}],"sentiment":"neutral","sentiment_score":0.041994653176516294,"channel":1,"num_words":8,"start":8.88,"end":15.619999},{"sentences":[{"text":"Mhmm.","start":16.375,"end":16.875,"sentiment":"neutral","sentiment_score":0.01898401975631714}],"sentiment":"neutral","sentiment_score":0.01898401975631714,"channel":0,"num_words":1,"start":16.375,"end":16.875},{"sentences":[{"text":"And I'll just go to the payment processing schedule, which says all payments will be processed between the fifth and the tenth of each month.","start":17.065,"end":29.164999,"sentiment":"neutral","sentiment_score":0.025843506082892417},{"text":"So my question is the Internet, are we paying monthly or fortnightly?","start":30.21,"end":36.71,"sentiment":"neutral","sentiment_score":-0.004870067486384262}],"sentiment":"neutral","sentiment_score":0.015882347087451332,"channel":1,"num_words":37,"start":17.065,"end":36.71},{"sentences":[{"text":"Okay.","start":38.32,"end":38.82,"sentiment":"neutral","sentiment_score":0.07209823280572891},{"text":"Got it.","start":38.88,"end":39.465,"sentiment":"neutral","sentiment_score":0.15074481070041656},{"text":"I appreciate your call today, and I'll just need to confirm to whom I'm speaking with.","start":39.625,"end":43.705,"sentiment":"neutral","sentiment_score":0.3244192758575082},{"text":"May I have your full name, please?","start":43.705,"end":45.725,"sentiment":"neutral","sentiment_score":0.11292314103671483}],"sentiment":"neutral","sentiment_score":0.2444137790455268,"channel":0,"num_words":26,"start":38.32,"end":45.725},{"sentences":[{"text":"It's actually not well.","start":46.655003,"end":48.115,"sentiment":"negative","sentiment_score":-0.34226180613040924}],"sentiment":"negative","sentiment_score":-0.34226180613040924,"channel":1,"num_words":4,"start":46.655003,"end":48.115},{"sentences":[{"text":"Thank you.","start":48.745,"end":49.225,"sentiment":"neutral","sentiment_score":0.13023952394723892},{"text":"Nice to have you on the line, Sophie.","start":49.225,"end":51.085,"sentiment":"positive","sentiment_score":0.4104717820882797},{"text":"So for clarification, you're paying the account on a monthly basis once a month.","start":51.625,"end":58.219997,"sentiment":"neutral","sentiment_score":0.08895063746188368},{"text":"We are just processing the automatic payment between the fifth the till 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cannot.","start":127.745,"end":128.405,"sentiment":"neutral","sentiment_score":-0.3285185918211937},{"text":"But it's most importantly, you do have the funds available between those dates.","start":128.545,"end":134.865,"sentiment":"neutral","sentiment_score":0.3112084934344658},{"text":"If you don't have the '15, that would be the fifth, that would be fine.","start":134.865,"end":138.62999,"sentiment":"neutral","sentiment_score":0.08345646597445011},{"text":"If you don't have the sixth, just make sure that you do have the funds available not after the tenth.","start":138.62999,"end":146.81,"sentiment":"neutral","sentiment_score":0.04658561442047358}],"sentiment":"neutral","sentiment_score":0.1020559836909467,"channel":0,"num_words":51,"start":127.585,"end":146.81},{"sentences":[{"text":"Okay.","start":148.01999,"end":148.51999,"sentiment":"neutral","sentiment_score":0.10012727975845336},{"text":"So can you confirm what I'm paying 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check","start":156.88501,"end":157.365,"sentiment":"neutral","sentiment_score":0.062472280114889145}],"sentiment":"neutral","sentiment_score":0.062472280114889145,"channel":0,"num_words":2,"start":156.88501,"end":157.365},{"sentences":[{"text":"three","start":157.22,"end":157.54,"sentiment":"neutral","sentiment_score":0.05999995023012161}],"sentiment":"neutral","sentiment_score":0.05999995023012161,"channel":1,"num_words":1,"start":157.22,"end":157.54},{"sentences":[{"text":"here.","start":157.365,"end":157.865,"sentiment":"neutral","sentiment_score":0.04643390700221062}],"sentiment":"neutral","sentiment_score":0.04643390700221062,"channel":0,"num_words":1,"start":157.365,"end":157.865},{"sentences":[{"text":"059.","start":157.54,"end":159.285,"sentiment":"neutral","sentiment_score":0.02334318682551384}],"sentiment":"neutral","sentiment_score":0.02334318682551384,"channel":1,"num_words":1,"start":157.54,"end":159.285},{"sentences":[{"text":"Let me just go back to your account.","start":160.325,"end":162.16501,"sentiment":"neutral","sentiment_score":0.04100216459482908},{"text":"Okay?","start":162.16501,"end":162.565,"sentiment":"neutral","sentiment_score":0.055115342140197754},{"text":"Bear with me here.","start":162.565,"end":163.785,"sentiment":"neutral","sentiment_score":0.06570365745574236},{"text":"Actually, your plan is super basic, which is $69.95.","start":164.64,"end":170.18,"sentiment":"neutral","sentiment_score":0.16392221219009823},{"text":"What you are seeing from your customer portal is $63.59.","start":170.4,"end":174.56,"sentiment":"neutral","sentiment_score":0.11900238916277886}],"sentiment":"neutral","sentiment_score":0.10347722156438977,"channel":0,"num_words":32,"start":160.325,"end":174.56},{"sentences":[{"text":"That's not included the 10% tax.","start":174.56,"end":177.285,"sentiment":"neutral","sentiment_score":-0.02937757681744794},{"text":"But once it's generated, it's, plus 10% of GST or 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you.","start":196.585,"end":197.405,"sentiment":"positive","sentiment_score":0.6512350142002106}],"sentiment":"positive","sentiment_score":0.6512350142002106,"channel":1,"num_words":2,"start":196.585,"end":197.405},{"sentences":[{"text":"You're welcome.","start":197.9,"end":198.7,"sentiment":"positive","sentiment_score":0.6148428916931152},{"text":"And also for your reference, the invoice is being sent every first.","start":198.7,"end":204.31999,"sentiment":"positive","sentiment_score":0.3488793224096298},{"text":"Okay?","start":204.54,"end":205.04,"sentiment":"neutral","sentiment_score":0.18715600669384003},{"text":"Every first of each month.","start":205.09999,"end":206.22,"sentiment":"neutral","sentiment_score":0.18863374292850493},{"text":"But it doesn't mean that you need to pay the 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here but, I'm showing in here that you signed up for twelve month contract.","start":229.56,"end":235.57999,"sentiment":"neutral","sentiment_score":0.17138766050338744},{"text":"So technically, we've already encoded your discounted period.","start":236.225,"end":242.085,"sentiment":"neutral","sentiment_score":0.23767317086458206},{"text":"So until December of this year, you you you will be receiving a 15% discount.","start":242.465,"end":250.96,"sentiment":"neutral","sentiment_score":0.3088308612505595},{"text":"Anyway, it will be shown from your invoice from August.","start":250.96,"end":255.22,"sentiment":"neutral","sentiment_score":0.21451621502637863},{"text":"K?","start":255.44,"end":255.68001,"sentiment":"neutral","sentiment_score":-0.024101611226797104}],"sentiment":"neutral","sentiment_score":0.22909640269924184,"channel":0,"num_words":49,"start":229.56,"end":255.68001},{"sentences":[{"text":"Because the the invoice for July will covering the days only because we are putting your we are giving you the first month free and then the a prop payment you made.","start":255.68001,"end":274.465,"sentiment":"neutral","sentiment_score":-0.023061136715114117},{"text":"Reason why you don't have any invoice for this coming month.","start":274.685,"end":279.83002,"sentiment":"neutral","sentiment_score":-0.19598912515423514},{"text":"K?","start":279.89,"end":280.21002,"sentiment":"neutral","sentiment_score":0.007760070264339447},{"text":"Your next invoice will be on 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because the black box is in the bedroom, and I can't","start":321.47998,"end":326.615,"sentiment":"neutral","sentiment_score":-0.1245863084991773}],"sentiment":"neutral","sentiment_score":-0.1245863084991773,"channel":1,"num_words":15,"start":321.47998,"end":326.615},{"sentences":[{"text":"Oh,","start":326.395,"end":326.895,"sentiment":"neutral","sentiment_score":-0.09254483878612518}],"sentiment":"neutral","sentiment_score":-0.09254483878612518,"channel":0,"num_words":1,"start":326.395,"end":326.895},{"sentences":[{"text":"move it.","start":326.675,"end":328.13498,"sentiment":"neutral","sentiment_score":-0.13493560254573822}],"sentiment":"neutral","sentiment_score":-0.13493560254573822,"channel":1,"num_words":2,"start":326.675,"end":328.13498},{"sentences":[{"text":"oh, okay.","start":328.715,"end":329.455,"sentiment":"neutral","sentiment_score":-0.13660769909620285},{"text":"So so when you are in the bedroom, it your service is getting slow.","start":329.75497,"end":335.54,"sentiment":"neutral","sentiment_score":-0.22596567124128342},{"text":"Is that what you're trying to say?","start":335.54,"end":337.32,"sentiment":"neutral","sentiment_score":-0.14883363672665187}],"sentiment":"neutral","sentiment_score":-0.1947204457676929,"channel":0,"num_words":23,"start":328.715,"end":337.32},{"sentences":[{"text":"When I'm in the sitting room, it's kinda slow sometimes.","start":338.275,"end":342.63,"sentiment":"neutral","sentiment_score":-0.21551420390605927}],"sentiment":"neutral","sentiment_score":-0.21551420390605927,"channel":1,"num_words":10,"start":338.275,"end":342.63},{"sentences":[{"text":"Oh, okay.","start":343.86002,"end":344.92,"sentiment":"neutral","sentiment_score":-0.067332087084651},{"text":"But I do believe in reference with that, it really depends from the plan that you're using since since you aren't a super 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safe.","start":393.72293,"end":395.10294,"sentiment":"positive","sentiment_score":0.7210377156734467}],"sentiment":"positive","sentiment_score":0.7210377156734467,"channel":0,"num_words":6,"start":393.72293,"end":395.10294},{"sentences":[{"text":"Thanks.","start":396.94293,"end":397.42294,"sentiment":"positive","sentiment_score":0.7780486345291138},{"text":"Bye.","start":397.42294,"end":397.92294,"sentiment":"positive","sentiment_score":0.5407252311706543}],"sentiment":"positive","sentiment_score":0.659386932849884,"channel":1,"num_words":2,"start":396.94293,"end":397.92294},{"sentences":[{"text":"Thank you.","start":397.64294,"end":398.28293,"sentiment":"positive","sentiment_score":0.7699149250984192},{"text":"Bye.","start":398.28293,"end":398.78293,"sentiment":"neutral","sentiment_score":-0.11902805417776108}],"sentiment":"positive","sentiment_score":0.4736005986730258,"channel":0,"num_words":3,"start":397.64294,"end":398.78293}]},"summary":{"result":"success","short":"The customer is inquiring about payment guidelines for their internet plan. The agent explains that they are only processing automatic payments once a month and that they cannot choose a specific date for payments. The agent also confirms the customer's monthly payment amount and explains that their billing invoices are sent every first of each month. The agent promises to escalate the customer's concern to their tech team for further investigation."},"intents":{"segments":[{"text":"So my question is the Internet, are we paying monthly or fortnightly? Okay.","start_word":55,"end_word":67,"intents":[{"intent":"Clarify payment timeline","confidence_score":0.004165084}]},{"text":"So can you confirm what I'm paying monthly? Sure.","start_word":331,"end_word":339,"intents":[{"intent":"Confirm payment plan","confidence_score":0.09406223}]},{"text":"Actually, your plan is super basic, which is $69.95. What you are seeing from your customer portal is $63.59. That's not included the 10% tax. But once it's generated, it's, plus 10% of GST or tax. So the total amount that you are paying on a monthly basis based on your Internet service plan is $69.95. Okay.","start_word":362,"end_word":418,"intents":[{"intent":"Provide information","confidence_score":0.01662848}]},{"text":"And also for your reference, the invoice is being sent every first. Okay? Every first of each month. But it doesn't mean that you need to pay the first. That's our billing invoices being sent to our customer. Even though you do have a payment set up, you still receive the invoice for your reference, of course, that you are still seeing your invoice every month.","start_word":428,"end_word":493,"intents":[{"intent":"Schedule billing invoice","confidence_score":0.0000034621316}]},{"text":"Because the the invoice for July will covering the days only because we are putting your we are giving you the first month free and then the a prop payment you made. Reason why you don't have any invoice for this coming month. K?","start_word":549,"end_word":592,"intents":[{"intent":"Request assistance with july invoice","confidence_score":0.0026630857}]}]},"sentiments":{"segments":[{"text":"Hi. You have reached Airtel accounts. How may I help you today? Hello, Hara. I just received an email from Mhmm. Airtel regarding important payment guidelines effective June 2026. Mhmm. And I'll just go to the payment processing schedule, which says all payments will be processed between the fifth and the tenth of each month. So my question is the Internet, are we paying monthly or fortnightly? Okay. Got it. I appreciate your call today, and I'll just need to confirm to whom I'm speaking with. May I have your full name, please?","start_word":0,"end_word":92,"sentiment":"neutral","sentiment_score":0.10613071918487547},{"text":"It's actually not well.","start_word":93,"end_word":96,"sentiment":"negative","sentiment_score":-0.3669566214084625},{"text":"Thank you.","start_word":97,"end_word":98,"sentiment":"neutral","sentiment_score":0.13341307640075684},{"text":"Nice to have you on the line, Sophie.","start_word":99,"end_word":106,"sentiment":"positive","sentiment_score":0.41133639216423035},{"text":"So for clarification, you're paying the account on a monthly basis once a month. We are just processing the automatic payment between the fifth the till the tenth of the month. Mhmm. But Mhmm. it's Oh, once between, a month. oh, between fifth Yeah. and tenth between Yes. those days. Oh, That's correct. It runs those dates. Yeah. So it can fall on any day, or it depends when you started? Yeah. It can follow any day, but it started the fifth the fifth. So for example, our back end account manager processed the payment the fifteenth, you don't have the funds available. The next day, please ensure that funds are available. So it will be processing from fifteenth till the tenth just to make sure those payments will be posted on time, and we do have the allotted time for clearing period to avoid any late fee on the account. But So it's once you can't a week, not fortnightly. so you can't choose which dates between the fifth to tenth?","start_word":107,"end_word":278,"sentiment":"neutral","sentiment_score":-0.0018603663193061948},{"text":"No. We cannot.","start_word":279,"end_word":281,"sentiment":"negative","sentiment_score":-0.3636847734451294},{"text":"But it's most importantly, you do have the funds available between those dates. If you don't have the '15, that would be the fifth, that would be fine. If you don't have the sixth, just make sure that you do have the funds available not after the tenth. Okay. So can you confirm what I'm paying monthly? Sure. Is it Let 60 me check three here. 059. Let me just go back to your account. Okay? Bear with me here. Actually, your plan is super basic, which is $69.95. What you are seeing from your customer portal is $63.59. That's not included the 10% tax. But once it's generated, it's, plus 10% of GST or tax. So the total amount that you are paying on a monthly basis based on your Internet service plan is $69.95. Okay. Roughly K? $70. Okay. Yes.","start_word":282,"end_word":423,"sentiment":"neutral","sentiment_score":0.10606290400028227},{"text":"Thank you. You're welcome. And also for your reference, the invoice is being sent every first.","start_word":424,"end_word":439,"sentiment":"positive","sentiment_score":0.4459114968776703},{"text":"Okay? Every first of each month. But it doesn't mean that you need to pay the first. That's our billing invoices being sent to our customer. Even though you do have a payment set up, you still receive the invoice for your reference, of course, that you are still seeing your invoice every month. Mhmm. Okay. Alright. So, Yes. basically, here but, I'm showing in here that you signed up for twelve month contract. So technically, we've already encoded your discounted period. So until December of this year, you you you will be receiving a 15% discount. Anyway, it will be shown from your invoice from August. K? Because the the invoice for July will covering the days only because we are putting your we are giving you the first month free and then the a prop payment you made. Reason why you don't have any invoice for this coming month. K? Your next invoice will be on July. Alright. Okay? Then if you do Okay. have any questions or clarification, if you have any problem with the service, please feel free to give us a call, and we'll be more than happy to help. Okay? Another issue is when I'm in the because my black box is in this bedroom.","start_word":440,"end_word":650,"sentiment":"neutral","sentiment_score":0.11998800279228326},{"text":"So sometimes when I'm in the sitting room, the network is kinda slow.","start_word":651,"end_word":663,"sentiment":"negative","sentiment_score":-0.35930028557777405},{"text":"Mm-mm. Mm-mm. Oh, so, basically, your router position from your living room? It's in the bedroom because the black box is in the bedroom, and I can't Oh, move it. oh, okay. So so when you are in the bedroom, it your service is getting slow. Is that what you're trying to say? When I'm in the sitting room, it's kinda slow sometimes. Oh, okay. But I do believe in reference with that, it really depends from the plan that you're using since since you aren't a super basic. But here's what I'm going to do. I will also mention your concern to our tech team, and that way they can check it out for you. Okay? They will send you an SMS, email, or we'll call you. Okay. Alright? So just response if they sent you an email instruction. That way, they could do the further investigation about that. But I will endorse that concern you mentioned to our tech Okay. team. Alright. Any further questions now for now? Yeah.","start_word":664,"end_word":834,"sentiment":"neutral","sentiment_score":-0.07151591032743454},{"text":"All all good. Thank you. You're most welcome. It's my pleasure to help you today and talk to you. Have Okay. a good one, and be safe. Thanks. Bye. Thank you. Bye.","start_word":835,"end_word":866,"sentiment":"positive","sentiment_score":0.7072671446949244}],"average":{"sentiment":"neutral","sentiment_score":0.07462560468798544}}}}