{"metadata":{"transaction_key":"deprecated","request_id":"019f696e-f674-7931-9e29-84bf54c5f26f","sha256":"761658d17c24ea3765401658536852f2beb2f16c8984f55540d6074aec618a2d","created":"2026-07-16T05:38:28.986Z","duration":42.983936,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":139,"output_tokens":48},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":160,"output_tokens":160},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":160,"output_tokens":12}},"results":{"channels":[{"alternatives":[{"transcript":"Hello? Good afternoon. Hi, sir. Yeah. This is Abby. By the way, I wanted to just make sure I called the right person. Is this mister Bradley Packer in Allied Health in Cara? Oh, sir. We are a company who help help organizations strengthen their IT systems. We wanted to reach out to check if how is it so far with your IT support? Budget. Alright. Alright. No problem. Thank you. Take care. Bye bye.","confidence":0.9941406,"words":[{"word":"hello","start":4.88,"end":5.38,"confidence":0.8078613,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":0.004251646343618631},{"word":"good","start":5.44,"end":5.6,"confidence":0.9580078,"punctuated_word":"Good","sentiment":"neutral","sentiment_score":0.22336076200008392},{"word":"afternoon","start":5.6,"end":6.1,"confidence":0.8269043,"punctuated_word":"afternoon.","sentiment":"neutral","sentiment_score":0.1349933296442032},{"word":"hi","start":6.3999996,"end":6.72,"confidence":0.9892578,"punctuated_word":"Hi,","sentiment":"neutral","sentiment_score":0.11289669573307036},{"word":"sir","start":6.72,"end":7.22,"confidence":0.99902344,"punctuated_word":"sir.","sentiment":"neutral","sentiment_score":0.12845271825790405},{"word":"yeah","start":7.2799997,"end":7.52,"confidence":0.8220215,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.07589462399482727},{"word":"this","start":7.52,"end":7.7599998,"confidence":1.0,"punctuated_word":"This","sentiment":"neutral","sentiment_score":0.06263583898544312},{"word":"is","start":7.7599998,"end":8.0,"confidence":0.9970703,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.05717858299612999},{"word":"abby","start":8.0,"end":8.5,"confidence":0.91430664,"punctuated_word":"Abby.","sentiment":"neutral","sentiment_score":0.052143242210149765},{"word":"by","start":8.559999,"end":8.72,"confidence":0.79052734,"punctuated_word":"By","sentiment":"neutral","sentiment_score":0.06376715004444122},{"word":"the","start":8.72,"end":8.8,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.04064250737428665},{"word":"way","start":8.8,"end":8.96,"confidence":0.9970703,"punctuated_word":"way,","sentiment":"neutral","sentiment_score":0.04965716227889061},{"word":"i","start":8.96,"end":9.04,"confidence":0.91845703,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.03807581961154938},{"word":"wanted","start":9.04,"end":9.36,"confidence":0.9980469,"punctuated_word":"wanted","sentiment":"neutral","sentiment_score":0.03957970067858696},{"word":"to","start":9.36,"end":9.599999,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.03618989512324333},{"word":"just","start":9.599999,"end":9.76,"confidence":0.98535156,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.048237089067697525},{"word":"make","start":9.76,"end":9.92,"confidence":0.99121094,"punctuated_word":"make","sentiment":"neutral","sentiment_score":0.021968288347125053},{"word":"sure","start":9.92,"end":10.16,"confidence":1.0,"punctuated_word":"sure","sentiment":"neutral","sentiment_score":0.03012483566999435},{"word":"i","start":10.16,"end":10.32,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.03783205524086952},{"word":"called","start":10.32,"end":10.82,"confidence":0.9970703,"punctuated_word":"called","sentiment":"neutral","sentiment_score":0.026468699797987934},{"word":"the","start":11.5199995,"end":11.679999,"confidence":0.9526367,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.02079463191330433},{"word":"right","start":11.679999,"end":11.92,"confidence":1.0,"punctuated_word":"right","sentiment":"neutral","sentiment_score":0.03530098497867584},{"word":"person","start":11.92,"end":12.32,"confidence":0.99658203,"punctuated_word":"person.","sentiment":"neutral","sentiment_score":0.02930021658539772},{"word":"is","start":12.32,"end":12.48,"confidence":0.9560547,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":0.015171085484325886},{"word":"this","start":12.48,"end":12.639999,"confidence":0.9970703,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.012630611658096312},{"word":"mister","start":12.639999,"end":13.139999,"confidence":0.9980469,"punctuated_word":"mister","sentiment":"neutral","sentiment_score":0.017162835225462914},{"word":"bradley","start":13.2,"end":13.7,"confidence":0.9980469,"punctuated_word":"Bradley","sentiment":"neutral","sentiment_score":0.021879833191633224},{"word":"packer","start":14.0,"end":14.5,"confidence":0.9838867,"punctuated_word":"Packer","sentiment":"neutral","sentiment_score":0.014060957357287409},{"word":"in","start":14.559999,"end":15.059999,"confidence":0.97265625,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.012980174273252487},{"word":"allied","start":15.554999,"end":16.055,"confidence":0.97265625,"punctuated_word":"Allied","sentiment":"neutral","sentiment_score":0.024071794003248215},{"word":"health","start":16.195,"end":16.355,"confidence":0.98828125,"punctuated_word":"Health","sentiment":"neutral","sentiment_score":0.02497720904648304},{"word":"in","start":16.355,"end":16.595,"confidence":0.7993164,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.014703593216836452},{"word":"cara","start":16.595,"end":17.095,"confidence":0.5834961,"punctuated_word":"Cara?","sentiment":"neutral","sentiment_score":0.016664762049913406},{"word":"oh","start":22.835,"end":23.154999,"confidence":0.8339844,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":0.0309288389980793},{"word":"sir","start":23.154999,"end":23.634998,"confidence":0.53479004,"punctuated_word":"sir.","sentiment":"neutral","sentiment_score":0.025938209146261215},{"word":"we","start":23.634998,"end":23.875,"confidence":0.88134766,"punctuated_word":"We","sentiment":"neutral","sentiment_score":0.04032563418149948},{"word":"are","start":23.875,"end":24.035,"confidence":0.9291992,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.026567138731479645},{"word":"a","start":24.035,"end":24.115,"confidence":0.58935547,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.04719138145446777},{"word":"company","start":24.115,"end":24.515,"confidence":0.99609375,"punctuated_word":"company","sentiment":"neutral","sentiment_score":0.06140739470720291},{"word":"who","start":24.515,"end":24.755,"confidence":0.89208984,"punctuated_word":"who","sentiment":"neutral","sentiment_score":0.05271061509847641},{"word":"help","start":24.755,"end":25.114998,"confidence":0.89453125,"punctuated_word":"help","sentiment":"neutral","sentiment_score":0.05356941744685173},{"word":"help","start":25.114998,"end":25.474998,"confidence":0.46240234,"punctuated_word":"help","sentiment":"neutral","sentiment_score":0.0554976761341095},{"word":"organizations","start":25.474998,"end":25.974998,"confidence":0.9160156,"punctuated_word":"organizations","sentiment":"neutral","sentiment_score":0.05370757356286049},{"word":"strengthen","start":26.914999,"end":27.395,"confidence":0.96777344,"punctuated_word":"strengthen","sentiment":"neutral","sentiment_score":0.04919006675481796},{"word":"their","start":27.395,"end":27.634998,"confidence":1.0,"punctuated_word":"their","sentiment":"neutral","sentiment_score":0.04661676287651062},{"word":"it","start":27.634998,"end":28.114998,"confidence":1.0,"punctuated_word":"IT","sentiment":"neutral","sentiment_score":0.05438686907291413},{"word":"systems","start":28.114998,"end":28.614998,"confidence":0.99853516,"punctuated_word":"systems.","sentiment":"neutral","sentiment_score":0.05249830335378647},{"word":"we","start":29.4,"end":29.56,"confidence":0.99609375,"punctuated_word":"We","sentiment":"neutral","sentiment_score":0.04670170322060585},{"word":"wanted","start":29.56,"end":29.96,"confidence":1.0,"punctuated_word":"wanted","sentiment":"neutral","sentiment_score":0.04507800564169884},{"word":"to","start":29.96,"end":30.039999,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.048519786447286606},{"word":"reach","start":30.039999,"end":30.28,"confidence":1.0,"punctuated_word":"reach","sentiment":"neutral","sentiment_score":0.05013865977525711},{"word":"out","start":30.28,"end":30.52,"confidence":1.0,"punctuated_word":"out","sentiment":"neutral","sentiment_score":0.044266171753406525},{"word":"to","start":30.52,"end":30.68,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.037320636212825775},{"word":"check","start":30.68,"end":31.08,"confidence":0.99902344,"punctuated_word":"check","sentiment":"neutral","sentiment_score":0.043472662568092346},{"word":"if","start":31.08,"end":31.56,"confidence":0.99902344,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.03358278051018715},{"word":"how","start":31.64,"end":31.88,"confidence":0.99902344,"punctuated_word":"how","sentiment":"neutral","sentiment_score":0.02429651096463203},{"word":"is","start":31.88,"end":32.12,"confidence":0.94970703,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.03401479870080948},{"word":"it","start":32.12,"end":32.28,"confidence":0.9892578,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.04042137414216995},{"word":"so","start":32.28,"end":32.52,"confidence":0.9970703,"punctuated_word":"so","sentiment":"neutral","sentiment_score":0.028012223541736603},{"word":"far","start":32.52,"end":32.76,"confidence":1.0,"punctuated_word":"far","sentiment":"neutral","sentiment_score":0.04727167636156082},{"word":"with","start":32.76,"end":32.92,"confidence":0.9970703,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.04530586302280426},{"word":"your","start":32.92,"end":33.239998,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.04424320533871651},{"word":"it","start":33.239998,"end":33.72,"confidence":1.0,"punctuated_word":"IT","sentiment":"neutral","sentiment_score":0.056715868413448334},{"word":"support","start":33.72,"end":34.22,"confidence":0.70458984,"punctuated_word":"support?","sentiment":"neutral","sentiment_score":0.07378649711608887},{"word":"budget","start":36.04,"end":36.54,"confidence":0.45703125,"punctuated_word":"Budget.","sentiment":"neutral","sentiment_score":0.12194840610027312},{"word":"alright","start":38.28,"end":38.78,"confidence":0.9030762,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.2047279328107834},{"word":"alright","start":38.84,"end":39.239998,"confidence":0.81640625,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.1946051120758057},{"word":"no","start":39.239998,"end":39.48,"confidence":0.9970703,"punctuated_word":"No","sentiment":"neutral","sentiment_score":0.2082773596048355},{"word":"problem","start":39.48,"end":39.8,"confidence":1.0,"punctuated_word":"problem.","sentiment":"positive","sentiment_score":0.40541523694992065},{"word":"thank","start":39.8,"end":40.04,"confidence":0.99902344,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.4907229542732239},{"word":"you","start":40.04,"end":40.54,"confidence":0.9121094,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.5266051292419434},{"word":"take","start":41.08,"end":41.239998,"confidence":0.51416016,"punctuated_word":"Take","sentiment":"positive","sentiment_score":0.39446693658828735},{"word":"care","start":41.239998,"end":41.739998,"confidence":1.0,"punctuated_word":"care.","sentiment":"neutral","sentiment_score":0.32058992981910706},{"word":"bye","start":41.8,"end":42.04,"confidence":0.5600586,"punctuated_word":"Bye","sentiment":"neutral","sentiment_score":0.16404932737350464},{"word":"bye","start":42.04,"end":42.54,"confidence":0.9941406,"punctuated_word":"bye.","sentiment":"neutral","sentiment_score":0.11841514706611632}],"paragraphs":{"transcript":"\nHello? Good afternoon. Hi, sir. Yeah. This is Abby.\n\nBy the way, I wanted to just make sure I called the right person. Is this mister Bradley Packer in Allied Health in Cara? Oh, sir. We are a company who help help organizations strengthen their IT systems. We wanted to reach out to check if how is it so far with your IT support?\n\nBudget. Alright. Alright. No problem. Thank you.\n\nTake care. Bye bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":4.88,"end":5.38,"sentiment":"neutral","sentiment_score":0.004251646343618631},{"text":"Good afternoon.","start":5.44,"end":6.1,"sentiment":"neutral","sentiment_score":0.17917704582214355},{"text":"Hi, sir.","start":6.3999996,"end":7.22,"sentiment":"neutral","sentiment_score":0.12067470699548721},{"text":"Yeah.","start":7.2799997,"end":7.52,"sentiment":"neutral","sentiment_score":0.07589462399482727},{"text":"This is Abby.","start":7.52,"end":8.5,"sentiment":"neutral","sentiment_score":0.05731922139724096}],"sentiment":"neutral","sentiment_score":0.09464527112949225,"num_words":9,"start":4.88,"end":8.5},{"sentences":[{"text":"By the way, I wanted to just make sure I called the right person.","start":8.559999,"end":12.32,"sentiment":"neutral","sentiment_score":0.036995645479432175},{"text":"Is this mister Bradley Packer in Allied Health in Cara?","start":12.32,"end":17.095,"sentiment":"neutral","sentiment_score":0.017430285550653936},{"text":"Oh, sir.","start":22.835,"end":23.634998,"sentiment":"neutral","sentiment_score":0.028433524072170258},{"text":"We are a company who help help organizations strengthen their IT systems.","start":23.634998,"end":28.614998,"sentiment":"neutral","sentiment_score":0.04947240278124809},{"text":"We wanted to reach out to check if how is it so far with your IT support?","start":29.4,"end":34.22,"sentiment":"neutral","sentiment_score":0.0437146131606663}],"sentiment":"neutral","sentiment_score":0.03792593086307699,"num_words":55,"start":8.559999,"end":34.22},{"sentences":[{"text":"Budget.","start":36.04,"end":36.54,"sentiment":"neutral","sentiment_score":0.12194840610027312},{"text":"Alright.","start":38.28,"end":38.78,"sentiment":"neutral","sentiment_score":0.2047279328107834},{"text":"Alright.","start":38.84,"end":39.239998,"sentiment":"neutral","sentiment_score":0.1946051120758057},{"text":"No problem.","start":39.239998,"end":39.8,"sentiment":"neutral","sentiment_score":0.3068462982773781},{"text":"Thank you.","start":39.8,"end":40.54,"sentiment":"positive","sentiment_score":0.5086640417575836}],"sentiment":"neutral","sentiment_score":0.3074717330081122,"num_words":7,"start":36.04,"end":40.54},{"sentences":[{"text":"Take care.","start":41.08,"end":41.739998,"sentiment":"positive","sentiment_score":0.3575284332036972},{"text":"Bye bye.","start":41.8,"end":42.54,"sentiment":"neutral","sentiment_score":0.14123223721981049}],"sentiment":"neutral","sentiment_score":0.24938033521175385,"num_words":4,"start":41.08,"end":42.54}]}}]},{"alternatives":[{"transcript":"Hello. Brad speaking. Hello? Hello? Yeah. What's up? We're all good. Thanks. I don't need anything. That's all good. Thanks for the call. Good luck. See you. Bye.","confidence":0.9914551,"words":[{"word":"hello","start":0.24,"end":0.39999998,"confidence":0.4081421,"punctuated_word":"Hello.","sentiment":"neutral","sentiment_score":0.006049937568604946},{"word":"brad","start":0.39999998,"end":0.9,"confidence":0.7011719,"punctuated_word":"Brad","sentiment":"neutral","sentiment_score":0.0036557670682668686},{"word":"speaking","start":2.23,"end":2.48,"confidence":0.9926758,"punctuated_word":"speaking.","sentiment":"neutral","sentiment_score":0.0028662579134106636},{"word":"hello","start":2.48,"end":2.98,"confidence":0.97875977,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":0.003262641374021769},{"word":"hello","start":4.88,"end":5.38,"confidence":0.8779297,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":0.013342452235519886},{"word":"yeah","start":17.975,"end":18.295,"confidence":0.9250488,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.011218933388590813},{"word":"what's","start":18.295,"end":18.535,"confidence":0.99853516,"punctuated_word":"What's","sentiment":"neutral","sentiment_score":0.007737727370113134},{"word":"up","start":18.535,"end":19.035,"confidence":0.99609375,"punctuated_word":"up?","sentiment":"neutral","sentiment_score":0.013577807694673538},{"word":"we're","start":35.44,"end":35.68,"confidence":0.83496094,"punctuated_word":"We're","sentiment":"positive","sentiment_score":0.4958272576332092},{"word":"all","start":35.68,"end":35.84,"confidence":0.99902344,"punctuated_word":"all","sentiment":"positive","sentiment_score":0.5726301670074463},{"word":"good","start":35.84,"end":35.92,"confidence":0.9914551,"punctuated_word":"good.","sentiment":"positive","sentiment_score":0.5564594268798828},{"word":"thanks","start":35.92,"end":36.239998,"confidence":0.9394531,"punctuated_word":"Thanks.","sentiment":"positive","sentiment_score":0.5511066913604736},{"word":"i","start":36.239998,"end":36.32,"confidence":0.6567383,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.051347583532333374},{"word":"don't","start":36.32,"end":36.48,"confidence":0.98657227,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":0.009997832588851452},{"word":"need","start":36.48,"end":36.72,"confidence":1.0,"punctuated_word":"need","sentiment":"neutral","sentiment_score":-0.0944708287715912},{"word":"anything","start":36.72,"end":37.22,"confidence":0.9995117,"punctuated_word":"anything.","sentiment":"neutral","sentiment_score":-0.08771146833896637},{"word":"that's","start":37.28,"end":37.52,"confidence":0.9885254,"punctuated_word":"That's","sentiment":"positive","sentiment_score":0.35310766100883484},{"word":"all","start":37.52,"end":37.68,"confidence":0.99316406,"punctuated_word":"all","sentiment":"positive","sentiment_score":0.44152313470840454},{"word":"good","start":37.68,"end":38.18,"confidence":1.0,"punctuated_word":"good.","sentiment":"neutral","sentiment_score":0.2999006509780884},{"word":"thanks","start":39.28,"end":39.6,"confidence":0.98535156,"punctuated_word":"Thanks","sentiment":"positive","sentiment_score":0.34898844361305237},{"word":"for","start":39.6,"end":39.76,"confidence":0.9819336,"punctuated_word":"for","sentiment":"positive","sentiment_score":0.4628700315952301},{"word":"the","start":39.76,"end":39.84,"confidence":0.7236328,"punctuated_word":"the","sentiment":"positive","sentiment_score":0.549946665763855},{"word":"call","start":39.84,"end":40.0,"confidence":0.9941406,"punctuated_word":"call.","sentiment":"positive","sentiment_score":0.500737726688385},{"word":"good","start":40.0,"end":40.16,"confidence":1.0,"punctuated_word":"Good","sentiment":"positive","sentiment_score":0.5909808874130249},{"word":"luck","start":40.16,"end":40.559998,"confidence":0.9995117,"punctuated_word":"luck.","sentiment":"positive","sentiment_score":0.44472000002861023},{"word":"see","start":40.559998,"end":40.72,"confidence":0.8354492,"punctuated_word":"See","sentiment":"positive","sentiment_score":0.42134153842926025},{"word":"you","start":40.72,"end":40.879997,"confidence":0.9951172,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.38318514823913574},{"word":"bye","start":40.879997,"end":41.379997,"confidence":0.9975586,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":0.29904705286026}],"paragraphs":{"transcript":"\nHello. Brad speaking. Hello? Hello? Yeah.\n\nWhat's up? We're all good. Thanks. I don't need anything. That's all good.\n\nThanks for the call. Good luck. See you. Bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":0.24,"end":0.39999998,"sentiment":"neutral","sentiment_score":0.006049937568604946},{"text":"Brad speaking.","start":0.39999998,"end":2.48,"sentiment":"neutral","sentiment_score":0.003261012490838766},{"text":"Hello?","start":2.48,"end":2.98,"sentiment":"neutral","sentiment_score":0.003262641374021769},{"text":"Hello?","start":4.88,"end":5.38,"sentiment":"neutral","sentiment_score":0.013342452235519886},{"text":"Yeah.","start":17.975,"end":18.295,"sentiment":"neutral","sentiment_score":0.011218933388590813}],"sentiment":"neutral","sentiment_score":0.0067326649247358246,"num_words":6,"start":0.24,"end":18.295},{"sentences":[{"text":"What's up?","start":18.295,"end":19.035,"sentiment":"neutral","sentiment_score":0.010657767532393336},{"text":"We're all good.","start":35.44,"end":35.92,"sentiment":"positive","sentiment_score":0.5416389505068461},{"text":"Thanks.","start":35.92,"end":36.239998,"sentiment":"positive","sentiment_score":0.5511066913604736},{"text":"I don't need anything.","start":36.239998,"end":37.22,"sentiment":"neutral","sentiment_score":-0.05588301201350987},{"text":"That's all good.","start":37.28,"end":38.18,"sentiment":"positive","sentiment_score":0.36484381556510925}],"sentiment":"neutral","sentiment_score":0.23602603666054514,"num_words":13,"start":18.295,"end":38.18},{"sentences":[{"text":"Thanks for the call.","start":39.28,"end":40.0,"sentiment":"positive","sentiment_score":0.4656357169151306},{"text":"Good luck.","start":40.0,"end":40.559998,"sentiment":"positive","sentiment_score":0.5178504437208176},{"text":"See you.","start":40.559998,"end":40.879997,"sentiment":"positive","sentiment_score":0.402263343334198},{"text":"Bye.","start":40.879997,"end":41.379997,"sentiment":"neutral","sentiment_score":0.29904705286026}],"sentiment":"positive","sentiment_score":0.4446463882923126,"num_words":9,"start":39.28,"end":41.379997}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello. Brad speaking. Hello? Hello?\n\nChannel 0: Hello? Good afternoon. Hi, sir. Yeah. This is Abby.\n\nBy the way, I wanted to just make sure I called the right person. Is this mister Bradley Packer in Allied Health in Cara?\n\nChannel 1: Yeah. What's up?\n\nChannel 0: Oh, sir. We are a company who help help organizations strengthen their IT systems. We wanted to reach out to check if how is it so far with your IT support?\n\nChannel 1: We're all good. Thanks.\n\nChannel 0: Budget.\n\nChannel 1: I don't need anything. That's all good.\n\nChannel 0: Alright. Alright. No\n\nChannel 1: Thanks\n\nChannel 0: problem.\n\nChannel 1: for the\n\nChannel 0: Thank\n\nChannel 1: call. Good\n\nChannel 0: you.\n\nChannel 1: luck. See you. Bye.\n\nChannel 0: Take care. Bye bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":0.24,"end":0.39999998,"sentiment":"neutral","sentiment_score":0.006049937568604946},{"text":"Brad speaking.","start":0.39999998,"end":2.48,"sentiment":"neutral","sentiment_score":0.003261012490838766},{"text":"Hello?","start":2.48,"end":2.98,"sentiment":"neutral","sentiment_score":0.003262641374021769},{"text":"Hello?","start":4.88,"end":5.38,"sentiment":"neutral","sentiment_score":0.013342452235519886}],"sentiment":"neutral","sentiment_score":0.005835411231964826,"channel":1,"num_words":5,"start":0.24,"end":5.38},{"sentences":[{"text":"Hello?","start":4.88,"end":5.38,"sentiment":"neutral","sentiment_score":0.004251646343618631},{"text":"Good afternoon.","start":5.44,"end":6.1,"sentiment":"neutral","sentiment_score":0.17917704582214355},{"text":"Hi, sir.","start":6.3999996,"end":7.22,"sentiment":"neutral","sentiment_score":0.12067470699548721},{"text":"Yeah.","start":7.2799997,"end":7.52,"sentiment":"neutral","sentiment_score":0.07589462399482727},{"text":"This is Abby.","start":7.52,"end":8.5,"sentiment":"neutral","sentiment_score":0.05731922139724096}],"sentiment":"neutral","sentiment_score":0.09464527112949225,"channel":0,"num_words":9,"start":4.88,"end":8.5},{"sentences":[{"text":"By the way, I wanted to just make sure I called the right person.","start":8.559999,"end":12.32,"sentiment":"neutral","sentiment_score":0.036995645479432175},{"text":"Is this mister Bradley Packer in Allied Health in Cara?","start":12.32,"end":17.095,"sentiment":"neutral","sentiment_score":0.017430285550653936}],"sentiment":"neutral","sentiment_score":0.028843412175774574,"channel":0,"num_words":24,"start":8.559999,"end":17.095},{"sentences":[{"text":"Yeah.","start":17.975,"end":18.295,"sentiment":"neutral","sentiment_score":0.011218933388590813},{"text":"What's up?","start":18.295,"end":19.035,"sentiment":"neutral","sentiment_score":0.010657767532393336}],"sentiment":"neutral","sentiment_score":0.010844822817792496,"channel":1,"num_words":3,"start":17.975,"end":19.035},{"sentences":[{"text":"Oh, sir.","start":22.835,"end":23.634998,"sentiment":"neutral","sentiment_score":0.028433524072170258},{"text":"We are a company who help help organizations strengthen their IT systems.","start":23.634998,"end":28.614998,"sentiment":"neutral","sentiment_score":0.04947240278124809},{"text":"We wanted to reach out to check if how is it so far with your IT support?","start":29.4,"end":34.22,"sentiment":"neutral","sentiment_score":0.0437146131606663}],"sentiment":"neutral","sentiment_score":0.04495755823389176,"channel":0,"num_words":31,"start":22.835,"end":34.22},{"sentences":[{"text":"We're all good.","start":35.44,"end":35.92,"sentiment":"positive","sentiment_score":0.5416389505068461},{"text":"Thanks.","start":35.92,"end":36.239998,"sentiment":"positive","sentiment_score":0.5511066913604736}],"sentiment":"positive","sentiment_score":0.544005885720253,"channel":1,"num_words":4,"start":35.44,"end":36.239998},{"sentences":[{"text":"Budget.","start":36.04,"end":36.54,"sentiment":"neutral","sentiment_score":0.12194840610027312}],"sentiment":"neutral","sentiment_score":0.12194840610027312,"channel":0,"num_words":1,"start":36.04,"end":36.54},{"sentences":[{"text":"I don't need anything.","start":36.239998,"end":37.22,"sentiment":"neutral","sentiment_score":-0.05588301201350987},{"text":"That's all good.","start":37.28,"end":38.18,"sentiment":"positive","sentiment_score":0.36484381556510925}],"sentiment":"neutral","sentiment_score":0.12442848552018404,"channel":1,"num_words":7,"start":36.239998,"end":38.18},{"sentences":[{"text":"Alright.","start":38.28,"end":38.78,"sentiment":"neutral","sentiment_score":0.2047279328107834},{"text":"Alright.","start":38.84,"end":39.239998,"sentiment":"neutral","sentiment_score":0.1946051120758057},{"text":"No","start":39.239998,"end":39.48,"sentiment":"neutral","sentiment_score":0.2082773596048355}],"sentiment":"neutral","sentiment_score":0.2025368014971415,"channel":0,"num_words":3,"start":38.28,"end":39.48},{"sentences":[{"text":"Thanks","start":39.28,"end":39.6,"sentiment":"positive","sentiment_score":0.34898844361305237}],"sentiment":"positive","sentiment_score":0.34898844361305237,"channel":1,"num_words":1,"start":39.28,"end":39.6},{"sentences":[{"text":"problem.","start":39.48,"end":39.8,"sentiment":"positive","sentiment_score":0.40541523694992065}],"sentiment":"positive","sentiment_score":0.40541523694992065,"channel":0,"num_words":1,"start":39.48,"end":39.8},{"sentences":[{"text":"for the","start":39.6,"end":39.84,"sentiment":"positive","sentiment_score":0.5064083486795425}],"sentiment":"positive","sentiment_score":0.5064083486795425,"channel":1,"num_words":2,"start":39.6,"end":39.84},{"sentences":[{"text":"Thank","start":39.8,"end":40.04,"sentiment":"positive","sentiment_score":0.4907229542732239}],"sentiment":"positive","sentiment_score":0.4907229542732239,"channel":0,"num_words":1,"start":39.8,"end":40.04},{"sentences":[{"text":"call.","start":39.84,"end":40.0,"sentiment":"positive","sentiment_score":0.500737726688385},{"text":"Good","start":40.0,"end":40.16,"sentiment":"positive","sentiment_score":0.5909808874130249}],"sentiment":"positive","sentiment_score":0.545859307050705,"channel":1,"num_words":2,"start":39.84,"end":40.16},{"sentences":[{"text":"you.","start":40.04,"end":40.54,"sentiment":"positive","sentiment_score":0.5266051292419434}],"sentiment":"positive","sentiment_score":0.5266051292419434,"channel":0,"num_words":1,"start":40.04,"end":40.54},{"sentences":[{"text":"luck.","start":40.16,"end":40.559998,"sentiment":"positive","sentiment_score":0.44472000002861023},{"text":"See you.","start":40.559998,"end":40.879997,"sentiment":"positive","sentiment_score":0.402263343334198},{"text":"Bye.","start":40.879997,"end":41.379997,"sentiment":"neutral","sentiment_score":0.29904705286026}],"sentiment":"positive","sentiment_score":0.38707343488931656,"channel":1,"num_words":4,"start":40.16,"end":41.379997},{"sentences":[{"text":"Take care.","start":41.08,"end":41.739998,"sentiment":"positive","sentiment_score":0.3575284332036972},{"text":"Bye bye.","start":41.8,"end":42.54,"sentiment":"neutral","sentiment_score":0.14123223721981049}],"sentiment":"neutral","sentiment_score":0.24938033521175385,"channel":0,"num_words":4,"start":41.08,"end":42.54}]},"summary":{"result":"success","short":"Abby from a company called to check in with Mr. Bradley Packer in Allied Health to see if his IT support had been helped. She addressed the concern and ended the call with a brief exchange of thanks and goodbyes."},"intents":{"segments":[{"text":"This is Abby. By the way, I wanted to just make sure I called the right person. Is this mister Bradley Packer in Allied Health in Cara? Yeah.","start_word":11,"end_word":38,"intents":[{"intent":"Verify identity","confidence_score":0.020012597}]},{"text":"We are a company who help help organizations strengthen their IT systems. We wanted to reach out to check if how is it so far with your IT support? We're all good.","start_word":43,"end_word":74,"intents":[{"intent":"Check support status","confidence_score":0.010562435}]},{"text":"No Thanks problem. for the Thank call. Good you. luck. See you. Bye. Take care. Bye bye.","start_word":86,"end_word":102,"intents":[{"intent":"End call","confidence_score":0.20681556}]}]},"sentiments":{"segments":[{"text":"Hello. Brad speaking. Hello? Hello? Hello? Good afternoon. Hi, sir. Yeah. This is Abby. By the way, I wanted to just make sure I called the right person. Is this mister Bradley Packer in Allied Health in Cara? Yeah. What's up? Oh, sir. We are a company who help help organizations strengthen their IT systems. We wanted to reach out to check if how is it so far with your IT support?","start_word":0,"end_word":71,"sentiment":"neutral","sentiment_score":0.04103965684771538},{"text":"We're all good. Thanks.","start_word":72,"end_word":75,"sentiment":"positive","sentiment_score":0.534405529499054},{"text":"Budget. I don't need anything.","start_word":76,"end_word":80,"sentiment":"neutral","sentiment_score":-0.00526122422888875},{"text":"That's all good.","start_word":81,"end_word":83,"sentiment":"positive","sentiment_score":0.35010790824890137},{"text":"Alright. Alright.","start_word":84,"end_word":85,"sentiment":"neutral","sentiment_score":0.1996665000915527},{"text":"No Thanks problem. for the Thank call. Good you. luck. See you.","start_word":86,"end_word":97,"sentiment":"positive","sentiment_score":0.44673261046409607},{"text":"Bye.","start_word":98,"end_word":98,"sentiment":"neutral","sentiment_score":0.29904705286026},{"text":"Take care.","start_word":99,"end_word":100,"sentiment":"positive","sentiment_score":0.3452156186103821},{"text":"Bye bye.","start_word":101,"end_word":102,"sentiment":"neutral","sentiment_score":0.16034124791622162}],"average":{"sentiment":"neutral","sentiment_score":0.13801608085632325}}}}