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You've called Troy. Please leave the message, and I'll get back to you. Thank you.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.71999997,"end":0.96,"sentiment":"neutral","sentiment_score":0.17180123925209043},{"text":"You've called Troy.","start":0.96,"end":2.02,"sentiment":"neutral","sentiment_score":0.17676246166229248},{"text":"Please leave the message, and I'll get back to you.","start":2.1599998,"end":4.16,"sentiment":"neutral","sentiment_score":0.13918754756450652},{"text":"Thank you.","start":4.16,"end":4.9,"sentiment":"positive","sentiment_score":0.5694480389356613}],"sentiment":"neutral","sentiment_score":0.20205376110970974,"num_words":16,"start":0.71999997,"end":4.9}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hi. Good afternoon.\n\nChannel 1: Hi. You've called Troy. Please leave the message, and I'll get back to you. Thank you.\n\nChannel 0: Hi. Good afternoon. This is your Total account. My name is Melissa. 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